Senior Receptionist Resume Sample
Lavern Zboncak
74796 Altenwerth Gateway,
Dallas,
TX
+1 (555) 784 8595
Work Experience
Senior Receptionist
06/2017
-
PRESENT
Boston, MA
- Greets visitors, ascertains their identity, has them sign in and notifies appropriate employee of visitor arrival. When necessary routes visitor to appropriate location
- HS Diploma, AA or Bachelors
- Assigns and monitors work activities
- Coordinates work flow and schedule to ensure deadlines are met, priorities are recognized, and policies/procedures are followed
- Maintains general office operations and computer lab including opening/closing, re-arranging chairs/tables, ensuring students sign-in on TutorTrac, and general upkeep
- Trains, supervises, monitors, and coordinates activities of student workers
- Serves as the primary source of contact for the office, handles phone calls, greets students/visitors, respond to inquiries, provide information and refer highly technical inquiries appropriately
Receptionist, Senior
07/2011
-
05/2017
Boston, MA
- Assists the Student Success and Retention Coordinators in work with students to analyze and resolve issues and refers difficult cases to relevant programs or individuals
- Maintains printing, copying, and facsimile services including usage logs
- Creates and maintains vital information for students via the website, display boards/cases, information table, social media, and Mailchimp
- Prepares draft correspondence, progress reports, flyers, announcements, and events calendar as assigned
- Maintains a variety of records, forms, reports, scholarship, internships, employment, and related documents pertinent to assigned functions
- Coordinates request/usage of conference room, computer lab, and maintains Outlook calendars
- Manages office equipment rentals, office supplies, books usage, parking tickets, and storage
- Assists student organizations on meeting scheduling, printing, food waivers, and announcements
Senior Concierge Receptionist
09/2006
-
05/2011
Phoenix, AZ
- Assists with office tours, presentations, room scheduling, and office events
- Assists to access information through Tutortrac, compile special reports, identify sources for information, collect data, and check for errors
- Coordinates with Administrative Assistant with financial transactions
- Informs staff and students of new or revised procedures, recommends changes affecting assigned functions
- Participates in staff meetings, events, conferences, and special projects as assigned
- Answer telephone calls and provide information in accordance with company policies and telephone procedures
- Greets and directors visitors to the company
- Type letters, memorandums, and reports. Independently use computer applications such as Word and Excel
- General administrative support of the department/division
Education
University of Connecticut School of Business
2000 - 2005
Bachelor's Degree in Management
Professional Skills
- Typing/word processing skills and excellent customer service/communication skills are required
- Evidence of effective written and verbal communication skills as well as skills in grammar, spelling, composition, punctuation and proofreading
- Demonstrating the ability to be proactive and to possess strategic thinking skills
- Experience in using best office functions and practices including organizing and prioritizing work activities
- Demonstrated knowledge of developing webforms, and experience in use of social media
- Evidence in effective communication skills
- Experience of managing a team including arranging cover and the rostering of staff to maximize efficiency
How to write Senior Receptionist Resume
Senior Receptionist role is responsible for training, software, security, shipping, bookkeeping, reporting, research, travel, events, government.
To write great resume for senior receptionist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Receptionist Resume
The section contact information is important in your senior receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Receptionist Resume
The section work experience is an essential part of your senior receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior receptionist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Receptionist resume experience can include:
- Demonstrated customer service and ability to communicate effectively and professionally
- Recruiting, training and developing staff to provide the department with an appropriately skilled and motivated workforce
- Demonstrate leadership ability, critical and broad base thinking, trouble shooting ability and a Self-starter
- Experience handling heavy phone traffic (multiple phone line systems) in a highly professional formal office environment with public contact
- Relevant working experience
- Prioritize multiple competing processes & tasks assigned
Education on a Senior Receptionist Resume
Make sure to make education a priority on your senior receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Receptionist Resume
When listing skills on your senior receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior receptionist skills:
- Experience in establishing and maintaining effective working relationships within AISSS, ASU in general, external organizations, and tribal communities
- Effectively manage and escalate issues for resolution
- Maintaining good working relationships with colleagues and all other departments
- Experience setting up meeting logistics and maintaining calendars
- Computer literate; good working knowledge of Microsoft Office including Excel
- Experience training and supervising others
List of Typical Experience For a Senior Receptionist Resume
1
Experience For Receptionist, Senior Resume
- Assist Manager with employee recognition and office environment
- Utilize appropriate resources to accomplish job requirements.
- Greets visitors, determines nature of business, directs them to the appropriate person and notifies staff of visitor’s arrival
- Independently answers inquiries and provides information or assistance to callers and visitors which requires thorough knowledge of BIO5’s policies and procedures
- Work independently and with all levels
- Maintains main test lab to ensure it’s clean and stocked with supplies
- Have an appropriate business attire and professional image/appearance and well-groomed
- Meet and greet visitors and clients in a pleasant, professional and courteous manner
2
Experience For Office Asst / Receptionist Senior Resume
- Ensure refreshment arrangements are made and served promptly
- Ensure reception area and meeting rooms are clean and in order throughout the day and ready for the next meeting; chairs are properly placed, lights in working order, stationary trays are filled and white/glass boards are clean
- Check all publications are up to date and well stocked including daily newspaper
- Convey visitor arrival promptly to the appropriate individual and meet or escort the visitor to the meeting room
- All publications are up to date and well stocked including daily newspaper
- Provide visitor badges to guests/clients, when required
- Keep area secure and allow only identified visitors entry to the floor
- Appropriate business attire and professional image/appearance; well groomed, neatly done hair and make-up
- Receive and log all incoming documents, packages, courier parcels etc., and liaise with the dispatch team for collection from front office and distribute appropriately on a daily basis
3
Experience For Senior Concierge Receptionist Resume
- Prepare and accept calendar request for conference rooms scheduling
- File documents, make copies and maintain the copy room supplies
- Greet visitors, clients and employees
- Reconcile Semester Course Schedules and proof for errors
- Files and cross-indexes documents and correspondence alphabetically, numerically or by another prescribed method
- Assembles and/or compiles a variety of data from office records into reports
4
Experience For Office Asstistant / Receptionist Senior Resume
- Responsible for people management on site and responsible for up to 11 staff over the 3 sites
- Maintaining high standards for the front of house at all times through meeting & greeting clients, managing switchboard, keeping the reception area tidy, managing room bookings and refreshments
- Producing monthly and ad-hoc reports on service usage and service issues to ensure that customers and management receive appropriate information in an accurate and timely manner
- Making recommendations of cost savings ideas, this would potentially include writing a business case and liaising with service providers/contract owners i.e. negotiating amendments to schedules or SLA
- Responsibility of Admin site consumables ensure stock levels are kept at a level allowing to service all sites. Highlighting areas of concerns and reporting these through the dedicated channels provided. Escalating where necessary
- Answer incoming calls in a professional manner and follow guidelines provided for handling or forwarding calls for individuals and departments
5
Experience For Senior Guest Receptionist Resume
- Manage meeting arrangements and logistics, event preparations, plan catering needs andrequirements, etc
- Establish and coordinate schedule with site Executive Assistants and Marketing to ensure reception coverage at all times
- Greet and register guests, issue visitor passes, maintain and issue specialty badges – consultants, vendors, and suppliers
- Complete appropriate security-related activities associated with visitors, vendors and employees
- Handle deliveries and notify employees
- Track client visitor center calendar for scheduled visits and communicate to office staff prior to visits with reminders on dress, open conversations and assisting guests as necessary
- Monitor access to client visitor center and coordinate restrictions with Allscripts Security
- Collect feedback after each client visit to identify areas for improvement. Raise issues or concerns related to Reception or client visitor center operations and offer suggestions to address; assist with implementation of ideas as appropriate
6
Experience For Ideas Senior Associate Receptionist Resume
- Receives, sorts, and delivers mail and correspondence coming in and out of the office
- Prepares and takes responsibility for the reception roster, and ensuring coverage is maintained always
- Maintain local site information on team website
- Manage policies and procedures within the Facilities organization to include, identifying gaps and assigning an owner to develop policy/procedure to address the gap, monitoring existing procedures to determine applicability, and initiating annual review process for all existing policies/procedures
- Assist with invoice processing and creating purchase requisitions related to Facilities
- Serves as initial contact to office, professionally and courteously greeting all visitors, determining nature and purpose of visit, directing or escorting them as appropriate
7
Experience For Senior Receptionist Resume
- Answers telephone calls, responds to inquiries, takes messages, and refers individuals as appropriate
- Schedules meetings and maintains and updates appointment calendars for attorneys, staff and visitors
- Directly manages work calendar for Associate General Counsels, scheduling meetings, rearranging meetings when appropriate, coordinating conflicts with individuals inside and outside of Church employment
- Operates office machines (copier, printer, fax, etc.) and facilitates correction of issues with others
- Assists with the coordination of large group meetings, reserving conference rooms, handling food orders, and managing all other logistical details
8
Experience For Receptionist, Senior Resume
- Prepares memos, routine correspondence and other documents as directed by attorneys and staff
- Setups and maintains personnel and business files, both hard copy and electronic
- Handle sensitive and complex matters with professionalism and appropriateness
- Manage the reception area, greet visitors, answer phones, take messages, direct calls and visitors in accordance with DTI's standard of operation
- Provide general administrative support to the Business Manager and management as required
- Organize and set-up rooms for meetings, to include possible furniture moves or refreshments, as well as clean up
- Assist the Review Team with administrate support as needed to include facilities related issues
- Continuous maintenance for Sales and Administrative offices, the production environments and the review facilities
9
Experience For Office Asst / Receptionist Senior Resume
- Greet and direct visitors and guests
- Maintain visitor logs and issue badges
- Provide support and back-up to other operational members and groups as needed
- Management of Visitor Management System administration
- Provide internal social media page support for Reception and Security team
10
Experience For Senior Concierge Receptionist Resume
- Actively engage with all levels of illumina employees and management as required
- Provide coverage at the San Diego HQ Campus Reception as required
- Manage the reception area, greet visitors, answer phones, take messages, direct calls and visitors in accordance with Epiq's standard of operation
- Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
- Consistently offers professional, friendly and welcoming interactions
List of Typical Skills For a Senior Receptionist Resume
1
Skills For Receptionist, Senior Resume
- Experience in working with and guiding American Indian students on a variety of issues
- Previous Reception experience is essential, preferably within a hotel or catering environment
- Demonstrated knowledge of maintaining accurate records
- Experience using Microsoft Word, Excel, Outlook
- Experience of working in a highly customer focused service delivery role
- Experience in using MicroSoft Office applications (Excel, Publisher, Powerpoint, etc.), PeopleSoft, Dashboard, TutorTrac, MailChimp
- Experience handling multi-line phones; Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and internet research
- Experience multitasking in a fast paced team environment
- Experience working in an executive-level academic environment
2
Skills For Office Asst / Receptionist Senior Resume
- Experience working with administrators, government official, students, and community members
- Operate a computer for word processing and/or data entry/retrieval, if required by position
- Demonstrated proficiency in MS Office Suite, including Word, Excel, Outlook
- Experience of SAP would be an advantage but not essential
- Operate a multiple position telephone switchboard
- Experience in use of office machines
- Experience in Customer Service, multi-line phones, appropriate telephone etiquette
- Experience of front-of-house/Reception in a hotel or corporate environment
3
Skills For Senior Concierge Receptionist Resume
- An excellent customer focused manner at all times
- Demonstrated knowledge of university policies/procedures and program services/resources
- Experience in the operation of a variety of office equipment, computers and various programs
- Demonstrated knowledge of telephone etiquette
- Demonstrated knowledge of standard office policies and practices
4
Skills For Office Asstistant / Receptionist Senior Resume
- At least three years of experience using multi-line telephone systems
- At least three years of experience using voice mail systems
- Have basic computer experience using Microsoft Word, Excel, and Lotus Notes
- Previous Reception experience is essential
- Operates office equipment such as copiers, calculators, word processors, personal computers, or other equipment found in work unit
- Receptionist, Executive Assistant or Administrative Specialist experience
- Operate switchboards and appropriately direct telephone calls
- Prioritize projects in a high volume environment
5
Skills For Senior Guest Receptionist Resume
- Carrying out reception shifts when required. Assisting and updating relevant, and creating new, Reception SOP's
- Assessing and managing team performance and liaising with Front Office Lead to report any shortcomings and to recommend appropriate action
- Ensuring and maintaining a consistently efficient, professional and friendly level of service
- Supporting your colleagues as part of a team and ensuring the department is covered 365 days a year
- Attending training courses and meetings as required
6
Skills For Ideas Senior Associate Receptionist Resume
- Working in an office setting/student computer lab
- Managing cleanliness of reception and front of house areas
- Creating a staff rota that meets the business needs
- Ensuring that the agreed standard of personal presentation is adhered to at all times
- Updating Space Survey to match current faculty room assignments
- Managing roster’s to ensure adequate cover at all sites at all times to ensure the provision of a consistent service
7
Skills For Senior Receptionist Resume
- Ensuring that the team are correctly attired and project a professional image at all times
- Understanding of department and Church policies
- Ensuring the maintenance of the client facing areas e.g. fault reporting
- Follow established guidelines and procedures for ordering, receiving, organizing and distributing office and kitchen supplies
- Perform related clerical work such as typing, filing, sorting and mail distribution
- Serves as first point of contact for students, faculty, staff and guests, directing and answering questions in person, by telephone and by email
8
Skills For Receptionist, Senior Resume
- Convey visitor arrival promptly to the appropriate individual and meet or escort the visitor to the waiting area or meeting room
- Responsible for outgoing and incoming mail
- Maintain and manage the all areas for site tours and client visits, to include scheduling maintenance, ordering repairs, and cleanings for the office
- Coordinate Reagan building requirements for external contractor engagements, security badging office and suite access
- Management of the snack vending on site refunds, and related employee personal postage cash accounting
- Identifies any issues that impact the front desk resources; Proposing solutions and reporting to the Reception Manager
- Oversees lobby reception desk of the University Services Building
9
Skills For Office Asst / Receptionist Senior Resume
- Process documents or forms according to instructions
- Coordinate problem resolution and servicing requirements relative to the switchboard, telephone systems, facsimile equipment and photocopiers
- Communicate verbally and in writing to perform essential functions
- MS Office, understanding SAP or similar software desirable
- Notify Building Management of maintenance needs in the office
- Works as test date proctor for all exams. Special emphasis and scheduling is given to CLEP exams
- Notify visitor of any delays/changes in meeting arrangements/logistics
- Dorm scheduling and cash collection
- Prepare shipping labels for Fed Ex and UPS
10
Skills For Senior Concierge Receptionist Resume
- Clearly communicate in English, verbally and in writing
- Schedule rooms using Astra
- Performs Key Audits using PeopleSoft Campus Solutions
- Process and reconcile purchases using SunRise and external vendors
- Performs PCard audit using PaymentNet
- Maintain a high level of discretion and confidentiality regarding all work matters
- Exhibit ability to take verbal instructions while taking notes to properly respond and handle service requests
- Perform walk through of facility to inspect and ensure that all rooms are clean, stocked with supplies, have working equipment, and ready for the next use
List of Typical Responsibilities For a Senior Receptionist Resume
1
Responsibilities For Receptionist, Senior Resume
- Answers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required
- Two years’ experience with proctoring high stakes exam
- Experience in MS Outlook, Word, and Excel
- At least three years of office support experience
- Provides travel assistance, calling cabs, communicating arrival, etc
2
Responsibilities For Office Asst / Receptionist Senior Resume
- Assist staff with light various administrative tasks tasks (copies, faxing, typing, data entry, etc)
- Manages opening/closing procedures
- Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
- Schedules, organizes and assists with event and meeting room reservations
- An overall understanding of WWP and ability to answer questions about WWP programs
- Assist in preparing for meetings/events when applicable
- General upkeep of meeting/reception/kitchen areas
- Friendly and out-going personality
- On a busy, professional, customer facing reception desk
3
Responsibilities For Senior Concierge Receptionist Resume
- And providing administrative support
- Manages visitor badges and maintains appropriate visitor records
- Is actively visible in the reception area and always accessible to the customer via phone, walkie talkie. Provides advance notice to manager and customer for personal time off
- Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication
- Maintains guest registration logs via electronic guest management system
- Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors
- Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action
4
Responsibilities For Office Asstistant / Receptionist Senior Resume
- Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested
- Understands and adheres to all safety and security protocols
- Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison
- Manage heavy incoming call flow, answer and vet phone messages to appropriate staff members in a timely manner
- Manage, answer, and vet general inquiry e-mails from our website within a specified time frame
- Coordinate with property and maintenance vendors
- Responsible for office supply inventory and control
- Provide assistance/info to the general public
5
Responsibilities For Senior Guest Receptionist Resume
- Manage and track all WWP staff business card orders
- Record and organize UPS receipts
- Email, mail, and communicate WWP information as requested
- Receive, sort, and log mail
- Maintain and organize the reception area
- Acts as primary contact for all general phone inquiries; directs phone calls to appropriate individual(s) and/or departments
6
Responsibilities For Ideas Senior Associate Receptionist Resume
- Greets visitors, determines nature of business, directs them to appropriate office/person and notifies appropriate person of visitor’s arrival; answers inquiries and provides factual information verbally or by giving visitor relevant literature
- Manages all requests to reserve Old Main Board Room
- Assists the Business Administrator with various financial transactions in UAccess such as but not limited to; monthly P-Card reconciliation, employee and expense reimbursements, travel, etc
- Demonstrated knowledge of PeopleSoft Campus Solutions, Astra, PaymentNet, SunRise, Dropbox, Google Docs
- Assists the Business Administrator with year-end reconciliation and inventory
- Orders supplies and keeps inventory
- Be able to stay focused on job task
- The ability to lead and develop a diverse team
7
Responsibilities For Senior Receptionist Resume
- Knowledge of Microsoft Office Word and Excel required
- Responsible for planning the Firm’s client services requirements to provide high quality of Front of House services - ensuring all visitors are greeted professionally and receive a warm, courteous and efficient welcome in line with service level agreements (SLAs)
- To follow all Health and Safety instructions as directed by either the local WPC or Regional Front of House Manager
- Some college courses required
- Work and support a global organization
- Answers primary corporate contact number. Route calls to appropriate employee or group, providing information where needed. Takes phone or visitor messages and delivers to appropriate individual by phone, e-mail or page
- Meet all incoming guests. Contact appropriate party and host them in reception until they are met by Pioneer representative
- Assist with booking conference room resources for all employees
- Care for reception and conference rooms. Prepare conference rooms behind reception for daily usage. Keep all areas presentable and ready for use
8
Responsibilities For Receptionist, Senior Resume
- Pool car reservations and care of vehicles. Handle all requests for pool vehicle use. Track vehicle use, condition and notify Office Services staff when service is needed. Coordinate cab or ride sharing service for guests and employees
- A 5 hotel or head office environment
- Maintain visitors log and issues badges when necessary
- Notify personnel of visitor arrival
- Assist Office Manager with various projects to support Development and Alumni Relations staff
- Prepare/generate correspondence, manuscripts, routine letters, memos and transcribe notes
9
Responsibilities For Office Asst / Receptionist Senior Resume
- Cross train, work as a team and be able to serve as backup for other team members as needed
- Ensure that the Reception Area is maintained and presents a positive first impression of the company
- Greet visitors in a professional and courteous manner
- Ensure that all visitors sign in
- Record and promptly distribute telephone messages
10
Responsibilities For Senior Concierge Receptionist Resume
- Provide general support services to the P&C Operations Manager as requested
- Provide support to the P&C team
- Undertake any adhoc projects, initiatives, tasks as directed by the P&C Operations Manager
- Demonstrated ability to work independently to organise and priorities demands, handle multiple complex tasks simultaneously, set and meet deadlines and follow-through within a fast paced environment with multiple and competing demands
- The work environment is an office with moderate noise and traffic and frequent interruptions with requests for assistance
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