Service Delivery Line Manager Resume Sample
Rupert Gibson
226 Giuseppe Isle,
Chicago,
IL
+1 (555) 309 6279
Work Experience
Service Delivery Line Manager
08/2016
-
PRESENT
Chicago, IL
- Overall managing the resources in respective domain(s) for RINA customer’s and staffing the team adequately with competent personnel
- Mentors and guides CTM’s & CTL’s in their day-to-day tasks
- To inform the department’s staff of internal and external developments including commercial results, on-going changes, improvement programs and dialog results, etc. and to ensure that all the activities within the department meet the Ericsson quality Standards
- Customer Insight, Market Insight, Innovation Skills
- Interpersonal Skills, Financial Acumen & Skills
- Sales Process knowledge, Service Delivery Process, Models & Strategy
- Working with People, Relating & Networking
- Build local Project Manager competence
OSS / BSS & IT Service Delivery Line Manager
02/2012
-
06/2016
Boston, MA
- Good knowledge in Project Sales Process, Contract management and 3rd pp suppliers’ management experience
- Min years of experience: 7 years
- Domain experience: (e.g.: Cloud, BSS, OSS, packet core, NFVI etc.)
- Min years of experience: 10 Year
- Domain experience: WCDMA; Radio Tech, LTE, Small Cell
- Accountable for driving and supporting services sales
- Education: BE and MBA or equivalent through experience
- Min years of experience: 18- 25 years in Networks/ Project rollouts for Telecommunication domain
- Drive optimized delivery mix
Service Delivery Line Manager Rina Cs Ca Manager
07/2008
-
12/2011
Los Angeles, CA
- Min 2 years of experience as Line Manager
- Domain experience: BSS and/or OSS
- Knowledge of the sales process and experience from presales as part of Core 3
- Customer and market insight within Finland and Baltics
- Existing network of contacts within local customers
- Lead the setup of delivery models and ways of working for the services and solutions sold
- Lead the setup of budget, resource model, Tools and timelines for the services and solutions sold
- Interfacing with the Sales CU and Centralized Pre-Sales organization to identify risks and problems with services/solutions sold
- Ensure project delivery team adherence to delivery model and ways of working
Education
Walla Walla University
2002 - 2007
Engineer's Degree in Engineering
Professional Skills
- Strong communication skills with a proven ability to understand key concepts when liaising with project teams, business stakeholders and senior management
- Excellent social skills and strong customer orientation
- Leading & Supervising - Can demonstrate Organizational and Team Management skills
- Excellent English language skills oral and written
- Solid and proven experience managing Large Service Delivery Operations
- Min years of experience: 5 to 10 years of experience
- Experience in management roles in MA/BA/GF or relevant equivalent experience in an external company
How to write Service Delivery Line Manager Resume
Service Delivery Line Manager role is responsible for software, telecom, design, architecture, telecommunications, integration, training, finance, english, leadership.
To write great resume for service delivery line manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Delivery Line Manager Resume
The section contact information is important in your service delivery line manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Delivery Line Manager Resume
The section work experience is an essential part of your service delivery line manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service delivery line manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service delivery line manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Delivery Line Manager resume experience can include:
- Able to prioritize and organize work effectively
- Working experience in relevant field. Specially in Optimization domain
- Excellent understanding of service providers / operators business requirements
- Excellent understanding of Ericsson Business Process, Financial - and Delivery models
- Help individuals set priorities aligned with their development, customer requirements and business targets
- Min years of experience: 8 years
Education on a Service Delivery Line Manager Resume
Make sure to make education a priority on your service delivery line manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service delivery line manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Delivery Line Manager Resume
When listing skills on your service delivery line manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service delivery line manager skills:
- Strong Telecom Industry experience with at least 5 years in a leadership position
- A collaborative, high performance team environment that operates under a strong, supportive local leadership team
- Mentorship programs to transfer skills between engineers
- Adhering to Principles & Values - Previous Ericsson experience is an advantage
- Analytical with strong problem-solving capability and strategic thinking
- Domain experience: Managed Services (MS) - advantageous, Planning, Design, Tuning and Optimization
List of Typical Skills For a Service Delivery Line Manager Resume
1
Skills For OSS / BSS & IT Service Delivery Line Manager Resume
- Experience with Acquisition and Build (technical aspects)
- Customer Insight - Previous experience in MBNL business/projects is an advantage
- Domain experience: (BSS, OSS etc.)
- Domain experience: IT Infra, Cloud and NFVi
- Strong Technically in Radio Access Network (RAN) or Transmission (TX)
- Cross Skill development of resources between services and technologies via OJT, WBL, ILT, Mentorship Programs
- Working with People – Coach, develop and build the teams performance
2
Skills For BL CSI CoE BSS Digital Services Service Delivery Line Manager Resume
- Securing Interns and build their competence in the correct areas for future deliveries
- Business forecast (CRM360) and alignment with COM/CU/KAM for upcoming work as well as proposing NDO services during RFPs
- BSS technical knowledge on Charging, Billing and CRM
- Ensure the capability forecast dimensioning is according to the business requirements
- Ensure Billability and Utilization of resources, making use of project deliveries, training, leave and pre-sale opportunities
- Responsible for delivering results & meeting customer expectations
- BSS/OSS and/or Telco IT solutions and services portfolio, interest in evolving services & technologies
- IT Architecture, Integration & Development Ways of Working
- Project Management & Delivery Ways of working (Waterfall / Agile)
3
Skills For Service Delivery Line Manager Rina Cs Ca Manager Resume
- Some understanding of Project Management
- System integration background, design development testing and migration
- Work in a matrix organisation and a complex operating environment
- Outcome focussed working with people – coach, develop and build the team’s performance
- An opportunity to be part of a successful Telecommunications company and work in an exciting and fast paced environment
- Work life balance through flexible working arrangements
- Budget planning and cost control for Unit’s Cost Center
- Support in scoping RFPs from a process, resources, timeline and budget perspective
- Expert in Operations In-House Tools and SDT Tools Environment used in Managed Services Delivery
4
Skills For Transmission Service Delivery Line Manager Resume
- Knowledge of tools development environment like Unix, Linux, Windows, Java, JavaScripts, Database, Shell Scripts, Nagios and likewise
- Ensure that relevant information about the Strategies are spread in unit
- Automation design, development and deployment
- Previous line management / leadership position
- Clearly communicate, report and present in english both verbally and written
- Knowledge of Agile methodologies, SAFE, Scrum, DevOps
- Familiar with ITIL/eTOM process, and other industry standards in IT service delivery
5
Skills For Service Delivery Line Manager Stage Resume
- An organisation that values diversity, empowerment, and people development
- Opportunity to challenge and further grow in your career
- Ensure service delivery execution as per the agreed contracts and standards
- Contribute and support services sales with a focus on accurate scope, cost definition and risk management
- Ensure OHS policy and process are managed
- Accountable to drive team to delivery as needed
6
Skills For Solution Engineering Service Delivery Line Manager Resume
- Drive improvement and stability in planned vs actual cost deviation for NDO services on projects
- Escalation management from customers on NDO deliveries
- Partake in Steerco meetings with the customer on key projects
- Drive Performance & Competence Management
- Critical Skills development based on current and future services/solutions via On the Job Training (OJT), Web Based Learning (WBL) or Instructor Lead Training (ILT)
7
Skills For Integration Engineering Service Delivery Line Manager Resume
- Driving high performance culture within the team with a focus on personal development using Certification (ETCP) and Assessment programs (BUGS, GIAP)
- Identify/develop and drive improvements for Service Delivery Instructions, frameworks and strategies required for NDO delivery based on lessons learned
- Identify and drive inclusion of NDO tools as part of Service Delivery Instructions
- Setup WLA/SLA and drive governance for remote (Global Service Centre (GSC)) delivery on NDO projects with regards to cost, resources, time lines and processes
- Set, measure, follow-up and review Individual performance goals for the team/department
- Recognize and reward employees
8
Skills For Optical Transmission Service Delivery Line Manager Resume
- Manage Unit Finance and Pre-sales support
- Part of project steerco, specifically related to performance and services in the NDO delivery area
- Self-motivated and teammate
- Fulfil Resource demand
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