Service Project Manager Resume Sample
Jillian Kuphal
8893 Hagenes Lodge,
Los Angeles,
CA
+1 (555) 101 2578
Work Experience
Service Project Manager
08/2017
-
PRESENT
Phoenix, AZ
- Act as the primary contact with the customer; develop a professional relationship with the purpose of understanding the customer needs and doing our best to meet those within the bounds of contracted scope
- Supervise and perform performance reviews and developmental plans for direct reports, where applicable
- Develop and approve a schedule of values to maintain positive cash flow on the project and bill accordingly
- Ensure that sub-contractor invoices are approved proportionate to actual completion on site
- Ensure that all ALC EH&S and all project specific safety requirements are met
- Work with data analytics team to identify projects that can lead to significant savings in life cycle cost
- Represent Operations & Technology and work with GRC and Consulting Engineers on niche technology that contributes towards overall services productivity
- Support projects through the scoping, active, and cut-in phases to successful project actualization and booking
- Mentor peers and provide technical guidance as required
Field Service Project Manager
08/2012
-
04/2017
Los Angeles, CA
- Support a cross-functional team from Services, Engineering, Supply Chain, Quality, Risk, and external suppliers to meet all project execution milestones (Such as; tollgates, design reviews, and part creation) ahead of schedule
- Translate MSA actualization requirements into detailed project plans, while driving internal execution to meet project targets
- Facilitate communication within the team, as needed, to achieve milestones and professionally manage communications with internal / external project stakeholders
- Identify risks to project execution, schedule, or valuation and facilitate the mitigation of those risks with the appropriate team
- Continually develop a network of resources in support of project execution
- Manage the project budget and timeline, to ensure the resources are available to complete the project within budget and on time in order to meet customer obligations
- Professionally represent GE during all customer and supplier interactions
Senior Service Project Manager
07/2008
-
05/2012
Phoenix, AZ
- Valid driver’s license
- Execute developed department business plans
- Process assigned tasks on accounting systems associated with service department functions
- Drives account management principles and assesses current customers and opportunities to ensure the performance of maintenance service accounts and potential future work
- To reinforce a division climate that energizes team members to provide high quality, cost efficient, customer directed service team consisting of service coordinator, field techs and other assigned personnel
- Manage HVAC, BAS, and Safety and Security system maintenance contracts
- Work with construction department personnel to receive ownership of projects once project is complete and goes in to its warranty period
- Monitors customer satisfaction and take action to address satisfaction issues in a prompt and non-defensive manner. Develop and maintain Service Recovery Plan
Education
Strayer University - Baymeadows Campus
2002 - 2007
Engineer's Degree in Business
Professional Skills
- Effective communication skills, facilitation and strong negotiations skills
- Proven work experience as an Account manager, Key account manager or other relevant experience
- Possession of excellent judgement, tact, and discretionary skills
- Sound knowledge of business management principles, practices, procedures and strong negotiation skills
- Strong organizational skills and attention to detail are critical to ensure overall project success
- Working knowledge of Safety Leadership and management skills
- A quick learner and team player with exceptional critical thinking and problem solving skills
How to write Service Project Manager Resume
Service Project Manager role is responsible for leadership, organizational, computer, presentation, english, business, assembly, automation, microsoft, negotiation.
To write great resume for service project manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Project Manager Resume
The section contact information is important in your service project manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Project Manager Resume
The section work experience is an essential part of your service project manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service project manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service project manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Project Manager resume experience can include:
- The ability to set goals and leverage strong communication skills to motivate a multi-disciplinary, global team
- Self-directed, autonomous team player with excellent communication skills
- Strong interpersonal skills with customers and co-workers are critical
- Strong computer skills – Word, Excel, Email and Internet based applications
- Excellent organizational and communication skills,
- Evidence of strong intrinsic motivation to deliver results working with remote teams
Education on a Service Project Manager Resume
Make sure to make education a priority on your service project manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service project manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Project Manager Resume
When listing skills on your service project manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service project manager skills:
- Excellent communication skills with an excellent Command of English language, spoken and written
- Relating and networking skills; strong business-minded consultative approach
- Good presentation and communication skills, and capable of communicating in global environment
- Builds and maintains strong relationships with internal and external stakeholders and effectively communicates with all stakeholders
- Excellent English language communication skills – written and oral
- Strong leadership and communication skills required to work with customers and trades people
List of Typical Experience For a Service Project Manager Resume
1
Experience For Field Service Project Manager Resume
- Knowledge and experience of Agile Project Management and/or Scrum
- Supporting key customer deliverables to the highest customer satisfaction, while meeting cost, scope, quality, and timeliness requirements
- Understanding of “local” cable placement best practices
- Securing contract fulfillment,
- Driving license and car for company use
2
Experience For Self Service Project Manager Resume
- Planning changes adaptability
- A track record of delivering successful change in organisations from a process, IT or training & learning perspective
- Completion of concept engineering, as well as creating full and complete project estimates, drafting written proposal responses and contracts
- Communicate in a timely manner with department staff and Senior management on any day to day, ongoing, or other operationally impacting issues as they arise
- Cost focused, liaising with other departments within or outside the business group as required, utilizing metrics to improve performance
3
Experience For Technical Service Project Manager Resume
- Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors
- Assist in troubleshooting and recommend correction in complex HVAC needs
- Act and manage the department with honesty and integrity, following the highest ethical standards; complies with local, state and Federal regulations
- Manage and administer training development plans for direct report staff
- Provide coaching and feedback to staff and conduct performance management reviews
4
Experience For Senior Service Project Manager Resume
- A solution focused leader with an aptitude to deliver results while managing complexity and ambiguity
- Work with minimal supervision and be able direct associates who require varying levels of supervision
- Fill roles vertically as required during periods of time when subordinates or superiors are out of office
- Responsible for makingsure project budget are met and finances are being tracked
- Develop a preliminary design based on field walkout using Fiber Pass software
- Ensure activities are being performed in an appropriate manner by contractors and vendors
- Conduct regular safety audits to ensure all contractors are working within company and OSHA safety guidelines
- Familiar with “local” permitting and construction codes
- Project management (with a focus on service providing)
5
Experience For WW Service Project Manager Resume
- Typical software performance and quality measurements (KPIs) understanding,
- Result orientation and problem-solving approach,
- Utilizes financial and monthly forecasting tools and works with other team members to monitor, manage and control costs
- Collect data and prepare summary relating to back charges or warranty expenses connected with service
- Assist Services Team in the marketing of field service, Metso labor, retrofits, and spare parts
6
Experience For Cardmember Service Project Manager Resume
- Assist with training other Metso Service Project Managers as required/directed
- Entrepreneurial & Commercial Thinking,
- Drive knowledge sharing activities
- Manages subcontractor schedules, quality-of-work and releasing of payment based on actual completion of subcontractor’s scope of work
- Responsible for project status & performance reporting to the management/customer
- Ensures timely completion and close-out of project based on contractual requirement, including resolution of any open items
- Decision making of parts to be reused, reworked, or replaced for service jobs
7
Experience For Service Project Manager Eastern Europe & Austria Resume
- Interpret GIW/KSB and vendor engineering drawings and communicate information to shop floor in clear concise manner
- All Technical Staff (Engineering, Quality Control, Product Support, Field Service) within the Metso organization
- Electrical Engineering, FP2, or professional modules, or mechatronics and maintenance studies
- Able to make customer training when demanded
- Oversee and project management of assigned service projects
- Review service project estimates, budgets and variances on projects assigned to the department
- Provides work direction to their staff
- Use available resources to define issues and solve problems
8
Experience For System Service Project Manager Resume
- Secure that the project goals are met and that assignment scope requirements are fulfilled with respect to functions, time and budget, according to the internal or external customer’s expectations
- Primary customer point of contact for all Field Service/Logistics rollout/activities
- Leading and cross training a team of associates, supervisors and fellow team members while sustaining a clean, safe, quality work environment; documenting staff performance issues, providing positive and constructive evaluation of associates and to senior management team
- Analyze technical information provided from technicians, contractors and other subcontractors and translate them into equipment build orders; this includes anticipating, recognizing and mitigating exceptions to provide smooth and efficient resolution of any issues in order to maintain rollout schedules and minimize additional effort costs
- Proactively maintain parts inventory accuracy to department and customer standards; inventory control including annual audits, and day-to-day supply-chain-management of various customer and DTDC owned equipment, parts, materials, software and labor services required to execute company provided services
- Perform various operations to track and maintain house and field inventories within the established procedural guidelines using current and/or future computer systems environment, including Excel, OnBase, Oracle, SQL, Alert, or other applications and associated web interfaces as developed or acquired
- Timely, effective, efficient equipment procurement purchasing including the creation of CAPEX requests, data input, processing and distribution of Purchase Requisitions/Orders in SAP/OnBase, posting invoices, applying payment and tracking for invoices, and tracking product lead and delivery times and resolving discrepancies
- Conduct various Field Service related meeting, administration and communications activities associated with the Screenvision, SkyArc, Broadband and Distribution rollouts as required
- Creation and input of regular monthly invoices for contractual and ad-hoc service billings as needed
9
Experience For Enterprise Service Project Manager Resume
- Assist in the definition and ongoing maintenance of existing departmental processes and procedures for staging of systems for the digital satellite, terrestrial, digital cinema and/or on-screen advertising rollouts
- Perform various ad hoc tasks and responsibilities for the Field Services group as directed by Director of Operations and other Senior management
- Perform certain responsibilities of the department staff in their absence, and assignment of special projects as needed
- Maintains a high level of confidentiality of customer/client sensitive information and DTDC confidential information
- Responsible for communicating organization’s and customer’s expectations to employees, implementing changes to personnel, processes and procedures as required
- Civil Engineer, ideally Electrical Engineer, or similar
- Tolerance to work under pressure
10
Experience For PG Service Project Manager Resume
- Ideal knowledge in terms of quality and environment
- Focus on results and client service
- Resolve disputes over back charges, delays, warranties, etc.
- Experience and understanding of mining applications including, electrification & automation for underground, surface mining and mineral processing systems. Experience with mine hoists, DCS (Distributed Control Systems) and/or electrical control apparatus/systems would be an asset
- Industry exposure
- Work in a team environment as well as autonomously (as required)
List of Typical Skills For a Service Project Manager Resume
1
Skills For Field Service Project Manager Resume
- Operations experience as well as implementation experience in the area of Next Generation OSS solutions in Fulfillment, Assurance, Engineering and Inventory
- Strong knowledge of Electrical low and Medium voltage systems, Electrical Testing equipment and Electrical Controls experience
- Computer skills--Outlook, Word, Excel, Microsoft Project (Or other scheduling tool)
- Technical and creative problems solving skills
- Effectively monitors and controls project progress and efficient resource utilization
- Experience Field installation, or construction experience in the power generation industry
- Experience as IT system expert or at least 6 months’ experience in project and service management with medium complexity
2
Skills For Self Service Project Manager Resume
- Manage costs and knowledge of the IT market resources profile proven by an experience
- Analytical and leadership skills,
- Remote work experience entailing project planning, network design, documentation, and workflow management
- Experience in Project Management in the field of Installation, testing and commissioning of Electric Power equipment
- Experience with industrial networking and related communication protocols would be an asset
- Experience in accounting / financial transactions and related activities
- Experience managing a geographically distributed team
3
Skills For Technical Service Project Manager Resume
- Conform to shifting priorities, demands, and timelines in a high-pressure environment is essential
- Experienced working both independently and in a team-oriented, collaborative environment
- Proven ability to manage customer project portfolio with preference for PM training
- Experience in supervision/mentoring of direct staff
- Five (5) years of banking or sales experience
- Experience in accounting / financial transactions related activities
- Experienced in intercultural situations working with international teams
- Manages the development of project plans in advance of project activity assuring effective execution by the Project Team
- Experience with Bently Nevada Products & Services
4
Skills For Senior Service Project Manager Resume
- Demonstrate respect for others and interact co-operatively to promote a healthy team environment
- Strong work ethic and exceptional leadership qualities
- Strong commitment to Occupational Health and Safety
- Experience in the Environmental Management industry
- Experience in environmental regulatory compliance
- More than 5 years experience in power plant automation/ I&C, preferable turbine control
5
Skills For WW Service Project Manager Resume
- Experience responsible for execution of funtion areas / project parts of power plant automation projects
- Experience in Environmental Services (i.e. remediation, abatement, emergency spill response, etc.)
- Very good command of English language,
- Insure client signs time verification sheets for Metso and Metso subcontractor personnel prior to leaving site
- Experience with Microsoft Word, including Excel spreadsheets
- Working knowledge of fiber optic fusion splicing, testing, and troubleshooting
6
Skills For Cardmember Service Project Manager Resume
- Climbing of, and working on, stairs, ladders, and scaffolding, occasionally at extreme heights, is required
- Planning and designing fiber optic hardware and cable routing for both OSP and ISP applications
- Reporting to: Head of Customer Contract Implementations
- Managing dependencies with other projects and programs within Philips
- Meeting the requirements of the customer
- Some bending, stooping, climbing, and walking
- Familiarity with dedicated Rotating Equipment Condition Monitoring systems, including Bently Nevada products & solutions
- Coordinate project team effort including engineering, testing, site work activities, sub-contractors, etc.
- Coordinate project team effort including engineering, testing, site work activities, etc.
7
Skills For Service Project Manager Eastern Europe & Austria Resume
- Responsible for identifying, analyzing and responding to risks that are likely to affect the projects
- Provides performance feedback regarding allocated resources working on projects
- Safe Working Culture: continuously drive towards a safe working culture and complies to EHS (Environmental Health & Safety) targets
- Able to build a collaborative working environment with cooperation from a wide variety of sources, including upper management, clients, and other departments
- Advance understanding of HVAC, access or other building control systems
- Technical knowledge of Rotating Equipment, Reciprocating Compressors, Gas Compressor Engines & Turbines
- Knowledge and understanding of Product Life Cycle Handling and
- Train and mentor junior staff in building science, energy auditing, and in-field quality assurance
8
Skills For System Service Project Manager Resume
- Knowledge of basic building design and construction systems. Knowledge of estimating and procurement processes
- Knowledge of scoping/pricing of Environmental Services work
- Troubleshoot potential warranty issues using Corning provided equipment such as OTDR, Visual Fault Locators (VFL), and Optical Test Sets
- Perform project Invoicing and Billing Activities
- Negotiate with clients on projects regarding job scope and pricing
- Responsible for estimating and securing adequate and competence resources for each project
- Able to interact positively in all SEAT countries, recognizing and adapting to the cultural differences that exist
- Assist Field Service supervisors as needed with quoting support
- Ericsson Costing Tools (SICOP and CAST)
9
Skills For Enterprise Service Project Manager Resume
- Capability of making quick, accurate decisions relative to problem solution and problem liability
- Read and interpret imperial and metric engineering and architectural drawings
- Hear audible warning horns
- Clear understanding of revenue, cost, gross margin and cash flow
- Work based on developing the latest solutions in the area of mobile technology,
- Home office, flexible working hours, laptop and mobile phone,
- Highly developed understanding of global Repair Supply Chain operations and processes
- Customer focused, business oriented, and a proactive approach to problem solving
- Knowledge and understanding of Sales to Delivery Process
10
Skills For PG Service Project Manager Resume
- Employee Status: Regular employment and/or hosting agreement
- Recruit building projects into program and manage documentation
- Provide technical guidance and support or assist in addressing onsite issues
- Comprehensive reporting to the management on progress status
- Focus on planning, direction and management of technical and administrative issues
- Able and willing to work overtime if needed to address cyclic workloads
- 40 hours HAZWOPER training
- Conduct complex operational project planning in deep cooperation with the customer and Honeywell’s project management group
- Has Engineering educational background - Electric, Electronic, Control, Instrumentation, IT related, etc
List of Typical Responsibilities For a Service Project Manager Resume
1
Responsibilities For Field Service Project Manager Resume
- Sales and business development, negotiation and argumentation skills,
- Presentation and communication skills,
- Microsoft knowledge and computer skills
- Four or more years’ experience directly involved with metering and systems implementation experience
- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization
2
Responsibilities For Self Service Project Manager Resume
- Solid experience with CRM software and MS Office (particularly MS Excel) and PowerPoint
- Advanced computer skills: Windows, MS Office and MS Project is an asset
- Experience in a professional work environment
- Experience with Project Management tools and applications,
- Experience with Microsoft Word and Excel spreadsheets
- Experience in Program/Project Management for an enterprise corporation, preferably in the Telecom or Technology sector
3
Responsibilities For Technical Service Project Manager Resume
- Solid ability with communication – written and spoken
- Strong customer orientation and teamwork approach
- Use all extremities to efficiently operate manual tools, power tools, office and computer equipment
- Construction Project Management Experience or related education
- Two (2) to Three (3) years of project management experience
- Variable frequency drives experience
- Customer service experience
- Good commercial acumen & market knowledge
4
Responsibilities For Senior Service Project Manager Resume
- Manage resources by planning, scheduling and forecasting manpower and resource requirements
- Perform all required SAP Business System functions, including invoicing and proper job closeout procedures within the business system
- Serve as the focal point managing/scheduling craft labor, sub-contractors, and field engineers to assure successful project completion
- Manage SAP projects for order entry, billing plan, recognition milestones
- Initiate project manpower requirements and tooling requirements
5
Responsibilities For WW Service Project Manager Resume
- Manage project costs and margins. Communicate with client during project, relative to costs and job progress
- Possess a thorough understanding of our service offerings, technical preferences, and technical direction,
- Financial and business understanding,
- ABB Robotics product knowledge (electrical, mechanical, programming, repair, maintenance)
- Gathers all documentation required for the project, including technical drawings, bills of material, and installation/operation manuals
6
Responsibilities For Cardmember Service Project Manager Resume
- Self-starter, motivated, positive outlook, willingness to take on new and unfamiliar tasks
- RCRA compliance as well as all State and Federal waste and DOT codes
- Familiarity with EPA, DOT, NRC, and applicable state and local regulations
- Proficient in Windows-based applications
- Develop unique solutions to complex field scenarios in deep cooperation with the customer and Honeywell’s technical support network
- Work in a high demand deadline oriented environment
7
Responsibilities For Service Project Manager Eastern Europe & Austria Resume
- Functional leadership of small staff teams in the execution of power plant automation projects regardless of age, gender, nationalities and so on
- Willingness to travel domestic and overseas
- No limit to go abroad
- Lead Emergency Response projects as needed on an on-call basis
- Available to work an on call rotation
- Conduct all business activities in a manner consistent with corporate values and Code of Conduct with proper handling of confidential company and customer information
- Engage with customers to insure needs and expectations are met
8
Responsibilities For System Service Project Manager Resume
- Assist in the creation of splice plans, test plans, system as-built, and other documentation
- Physically perform Site Walk outs (preliminary, pre-construction, post-construction/final)
- Statement of Work generation
- Coordinate, monitor and consult on fiber optic plant construction activities to ensure products are being installed within customer guidelines and manufacturer standard recommended procedures
- Prepares or oversees preparation of engineering re-estimate reports
- Perform job Completion documentation and activities
9
Responsibilities For Enterprise Service Project Manager Resume
- Performs semi-complex work within area of specialization. Interprets documented rules, past practices, or instruction on a semi-independent level. Effectively identifies problems as they
- End-to-end projects coordination (technically and operatively) including costs, time and resources management reporting project/service status to the Delivery Executive and customer
- Close cooperation with the team and customer
- Proactivity and drive to constantly develop and learn,
- The leadership of client meetings and development of contracts to finalize sales, and maintains positive relationships with all clients, vendors, subcontractors, and industry contacts
- Supervises directs and motivates the Project Team during planning, estimating, design, installation, start-up, commissioning, turnover, and warranty of assigned projects
- Participates in job site final walk thru and manages the completion of all close out documentation such as As-Built drawings and system operating instructions, transfers or excess materials, billings, collections and payments, and all project records
- Ensures customer satisfaction during and at final project completion
10
Responsibilities For PG Service Project Manager Resume
- Manage internal resources to exceed customer expectations while ensuring all contractual scope work is completed on time and within estimates and budgets
- Interface and communicate with our customers for Customer Loyalty and Quality Assurance activities. Communicate progress / status internally, create and execute improvement plans based on customer feedback
- Manage financial aspects of our projects and contracts ensuring continued profitability and cost containment for Siemens while ensuring our customers perceive the value of the services we provide
- Participate in the preparation of accurate and timely estimates and proposals for service needs to satisfy the requirements of the customer
- Participate in site visits with Metso Account Managers, Field Service Managers and Engineers for pre-bid and preconstruction meetings as required to generate scopes of work and proposals
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