Service / Sales Engineer Resume Sample
Jermaine Bashirian
53184 Lebsack Skyway,
New York,
NY
+1 (555) 397 4057
Work Experience
Senior Service Sales Engineer
06/2017
-
PRESENT
Phoenix, AZ
- Experience of Account Management
- Good understanding of services delivery
- Responsibility for service product portfolio, pricing and marketing developing strategy
- Response for each division service marketing requirement: promotion, brochure, road show, pricing, service contact, etc
- Carry out other task directed by the Head of Service
- Resilience and highly innovative in dynamic environments
- Strong business acumen and proactive customer-focus
- Goal-oriented with strong drive to the achievement
- Outgoing personality with good integrity
Service Sales Engineer
04/2012
-
01/2017
New York, NY
- Able to work under stressful environment and with high level of drive to capture all new business opportunities
- Excellent interpersonal skills and proficiency in Cantonese, English and Putonghua
- Solid knowledge of the plans, processes and activities within the functional area in the service environment
- Strong ability influence others
- Possess a great understanding of the relevant systems, local laws and regulations where applicable, for the service environment
- Provide customers with high-quality parts in a timely manner in accordance with the customer’s demand
- Assist the director and service engineers to promote service contract projects to customers, and promote Solution business and energy-saving products according to the customer’s needs
Field Service Sales Engineer
05/2007
-
02/2012
Houston, TX
- Increase sales of services (parts, repairs, replacements, etc.) in France and abroad (in Europe)
- Fulfill and promote service agreements
- Work closely with Service Technicians in the field and with non-traveling Technical Salespeople and use their knowledge to help sell services
- Write monthly activity reports
- Provide support for company projects
- Ensure adherence to safety rules (vehicle safety, customer site safety) in the field, as well as all company and customer locations
- University or special secondary education with electrical focus
Education
Adelphi University
2003 - 2007
Engineer's Degree in Electrical
Professional Skills
- Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems)
- Proven customer service experience and being a strong technical communicator with excellent verbal and written communication skills
- Strong organizational and time management skills, with the ability to effectively prioritize and balance workload
- Strong written and verbal communication skills and the ability to effectively interact and maintain effective relationships with other employees
- Excellent selling, solution recommendation and customer facing skills
- Proficient in Microsoft Office computer applications required; strong analytical reasoning skills
- Excellent problem solving skills and ability
How to write Service / Sales Engineer Resume
Service / Sales Engineer role is responsible for customer, english, interpersonal, technical, presentation, software, computer, mechanical, focus, leadership.
To write great resume for service / sales engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service / Sales Engineer Resume
The section contact information is important in your service / sales engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service / Sales Engineer Resume
The section work experience is an essential part of your service / sales engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service / sales engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service / sales engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service / Sales Engineer resume experience can include:
- Good planning and organization skills,
- Have a good personality and integrity and good communication skill
- Customer orientation and excellent organizational skills, the willingness to travel
- Excellent communication skills (customer, internally, subcontractors…)
- Demonstrating strong technical experience
- Strategic and tactical selling and negotiation skills
Education on a Service / Sales Engineer Resume
Make sure to make education a priority on your service / sales engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service / sales engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service / Sales Engineer Resume
When listing skills on your service / sales engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service / sales engineer skills:
- Presentation skills– comfortable and effective while presenting offerings to different level employees
- Excellent Microsoft office skills; Excel, WORD and creating PDF files, required
- Good communication and self-presentation skills
- Working experience preferably in industrial sales· Premium brands selling experience is required
- Working experience preferably in industrial sales - Premium brands selling experience is required
- Working experience preferably in industrial sales · Premium brands selling experience is required
List of Typical Experience For a Service / Sales Engineer Resume
1
Experience For Service Sales Engineer Resume
- Good command of written and spoken English including presentation skills,
- Continues to pursue in depth product and service knowledge and acquire deeper selling, technical and financial skills
- Service mindset and Sales skills
- Implement strategic sales tactics and selling skills to maximize sales hit rate
- Having a valid driving license & no obstacle for traveling frequently,
- Having a good knowledge in OGC process, understand the product requirement and can perform as ambassador of company in front of customer
- Having a good relationship with channel partner and System Integrator
- Experience in Sales and/or Business Development field, preferably in building automation and fire safety&security business
2
Experience For NBI Service Sales Engineer Resume
- Experience dealing with multi-cultural workforce
- Experience of managing service agreements
- Establish and maintain effective customer relationship to gain customer satisfaction
- Intercultural experience and appropriate orientation
- Experience with Siemens system is preferable
- Develop, foster and maintain good relationships with the Rental Services team, national accounts group, vertical market teams and sub contractors
- Ales and account management experience
- Experience in Sales or Services Sales or Services related to Motor, Drive or Electrical System
3
Experience For Field Service Sales Engineer Resume
- Solid market and sales and / or industry knowledge of the Mpumalanga region
- Co-ordinate with the purchasing/logistics team regarding all order processing to ensure on-time delivery of goods to customers
- Develop, maintain and improve good relationship with customers and work in close collaboration with Service Manager
- Reviewing and supporting in developing service portfolios as per market need to ensure sustainable business and growth
- Improving market prices and maximizing selling prices
- Starting from project design providing tailored solutions for specific customer requirements with Siemens and non-Siemens product&services
4
Experience For Senior Service Sales Engineer Resume
- Selling products/systems/services to customers, focusing on volume, mix and profitability targets for assigned Business Units/Product Groups
- Organizing administrative procedures in sales processes, and supporting collection and project management activities when needed
- Contributing to the development service opportunities from customers as per geographical allocation
- Performing any other assignment delegated by the company for the successful sales operation
- Carrying out any tasks that are assigned by management necessary to fulfill the job requirements
- Willing to be posted in Jakarta
- Reporting / Time Management
- Having a resilient, can-do mind-set
5
Experience For Service Sales Engineer Turbocharcing Resume
- Act as marketer/ sales person during marketing activities such as trade fairs, exhibitions, and conference and customer meetings
- Identify opportunities with existing and potential new customers, and execute marketing plans to promote extended sales coverage
- Support our service technicians in setting up and adjusting Rotork actuators
- Develop relationships with all our mining and non-mining customers
- Travel assumption of 50-75% of the working time
6
Experience For Service Sales Engineer Transformers Resume
- Especially maintain and increase extension&modernization sales according to the installed base
- Prepare ABB’s Service offerings based on customer needs in accordance with ABB offering and strategy
- Co-ordinate with team on the existing client’s additional requirement
- Optimize and manage post sales and marketing activities and ensure the services are as per the requirement and standards
- Well organized and willing to travel within assigned area
7
Experience For Service & Sales Engineer Resume
- Together with the Customer Service team prepare quotations on inquiries, including any follow-up work needed to ensure completion of inquiry
- Receives and responds to phone calls and correspondence from customers concerning service products
- Implement service strategy through IB coverage directly and through channels and develop the market for achieving our country strategy for 2020
- Ensure quality screening of Projects and provide meaningful input to back office teams
- Respond to customers after sales service requests with technical support, quotations, quote follow-up, commercial order negotiation and order entry processing
8
Experience For Senior.service Sales Engineer Resume
- Work with service and sales and marketing team to help improve service product line
- Ensure all sales guidelines are followed when negotiating contracts and orders with customers
- Follow up on sales from quotation to getting the order
- Work closely with your colleagues in sales and order processing and support them in product support for electric drives
- Think logically for troubleshooting problems
- Provide monthly and quarterly forecast and assist in budget planning
- Provide overall rolling forecast monthly and sales plan weekly
9
Experience For Service Sales Engineer, Doha, Qatar Resume
- Fluent in Mandarin and English (both verbal and writing)
- Analyze pricing requests, prepare proposal and improve estimate costs of service offerings
- Generate new Service relationships with longstanding and new customers
- Technical aptitude - ability to read mechanical engineering drawings and suggest application recommendations
- Preferably having knowledge of ABB’s product or system
- Flexible with working hours in order to meet customer’s expectations
- Passionate about selling
- MS Excel expert level
- Identify and develop sales opportunities to promote sales of products, systems and services
10
Experience For Service Sales Engineer Thermal Management Resume
- Track and monitor quotations and participate in risk review process
- Provide forecasts and proposes recovery plans in case of potential order shortfalls. Respond and provide feedback to HBU management on business trends, possibilities and challenges in the market
- Experience in Sales and/or Business Development field, preferably in fire safety&security and building automation business
- Deliver sales presentations, contracts, and proposals in accordance with ABB price and discount lists to ensure the successful outcome of transactions
- Works with operations, finance, legal, other inside and outside resources as needed to obtain the sale
List of Typical Skills For a Service / Sales Engineer Resume
1
Skills For Service Sales Engineer Resume
- Good computer skills, including Office, PPT etc
- Language skills. good English
- Support from and communicates effectively with internal staff with Fulfillment team & Equipment Sales
- Apply market and account skills necessary for dealing with specific, high-level target customers
- Good interpersonal communication & presentation skill
- First class customer service skills on customer's site
2
Skills For NBI Service Sales Engineer Resume
- Fluent language skills in English & Arabic
- Successful technical service, technical sales, sales engineering, engineering or field sales support experience
- Proven track record of generating business through FM companies, end users and general contractors dealing with Fire and Security systems
- Proven track record of generating business through key FM companies, end users and general contractors dealing with Fire and Security systems
- Successful technical service, technical sales, sales engineering or field sales support experience
- Working experience in the relevant field is required
- Experience in a related Service & Sales function within a manufacturing/industrial industry
3
Skills For Field Service Sales Engineer Resume
- Experience managing defined processes within the service environment
- Most likely to have 5-6 years of relevant work experience before entering level besides formal education
- Proven success in sales of service products, preferably centrifugal and vertical turbine pumps or other rotating equipment
- Experience within the field of selling service and service offerings/business
- Experience in solution selling, solution recommendation is desirable
- Confident and experienced in conducting high level, technical presentations
- Experience in designing technical solutions, select equipment and advise customers on solutions
- Proven track record of achieving sales for Fire & Security portfolio within the UAE market
4
Skills For Senior Service Sales Engineer Resume
- Proven track record of achieving sales for Service & Maintenance business for Fire & Security portfolio within Abu Dhabi region
- Proven track record of achieving sales target for Fire & Security portfolio within the UAE market
- Proven track record of achieving sales target for Service and Maintenance contracts for Fire & Security portfolio within Dubai, Sharjah & Ajman territory
- Successful technical service or field sales support experience
- Successful technical service, technical sales or field sales support experience
- Proactive, good team player and customer-oriented mindset
- Good communication, analytical, organizing and relationship management sjills
5
Skills For Service Sales Engineer Turbocharcing Resume
- Desire to carry out customer consultancy and translate the voice of the customer, and provide customers with advises of proven service solutions
- And above experience in HVAC&R industry service or sales function
- Electrical services sales experience
- Valid driver’s licence – no endorsements
- Solid market and sales knowledge of the SADC region as well as uncharted countries in the region
6
Skills For Service Sales Engineer Transformers Resume
- Project / contract management experience
- Work closely with sales colleagues to ensure a positive customer experience
- Carry out customer consultancy and translate the voice of the customer, and provide customers with advises of proven service solutions
- Or five (5) years related experience
- Handle multiple projects simultaneously, set priorities and consistently meet deadlines
- Experience in service sales, and ideally with specific knowledge of golf course or irrigation applications
- Determined, results driven, strong sales drive
- Experience in a similar position - technical service
7
Skills For Service & Sales Engineer Resume
- Good overview of the technical service market
- Professional service sales/delivery experience in critical infrastructure activity
- Good technical knowledge on Thermal products and solutions
- Operate autonomously or as a team member, self-disciplined
- Good at operation MS Office system
- Industrial sales experience required
8
Skills For Senior.service Sales Engineer Resume
- Outgoing personality and willing to deal with people
- Residing in Western / Eastern Cape region is essential
- Reporting to the Service Sales Manager
- Understanding of associated service ie: Thermal/Telecommunications
- Combat Objections– being able to get to know the true prospect’s concerns as soon as possible, avoiding argues and getting defense
- Proficiency in generating new business from running BMS installation base and also generating new business through MEP contractors, end users
9
Skills For Service Sales Engineer, Doha, Qatar Resume
- Generate sales and uncover selling opportunities within existing Schneider client
- Work closely with Service Specialists on on-site troubleshooting and assist with training when necessary
- Estimate tendering and quoting small and large project submissions and actively follow up
- Understand Trane’s internal billing and order processing system and provide needed direction to office administrative support
- Financial Acumen– understanding of probability and ROI
10
Skills For Service Sales Engineer Thermal Management Resume
- Judgment and Decision Making — capability to define problems, collect data, establish facts, and draw valid conclusions; considering the relative costs and benefits of potential actions to choose the most appropriate one. Think like owners
- Research skills– using different tools and look for innovative ways to identify new prospects, such as: google maps, social media, street hunting etc
- Attitude– ability to celebrate wins, as well as learning from rejections and stay positive moving forward. High aspirations and a desire to win
- Critical Thinking — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Looks from preventive side, not only reactive
- Previous experience in selling service proposal
- Experience in managing the sales team
- Grow B2B sales within territory while expanding Ingersoll Rand footprint
- Perform monthly, quarterly, and annual forecasting for defined territory
List of Typical Responsibilities For a Service / Sales Engineer Resume
1
Responsibilities For Service Sales Engineer Resume
- Excellent verbal and written English communication, interpersonal, co-ordination and negotiation skills
- Customer & market orientation, effective verbal and written communication skills,
- Fluent German language skills required and command of spoken and written English
- Build and maintain close customer relationship, satisfy customer need effectively with prompt reply and response
- Communicate effectively with customer, negotiate to finalize sales contract
- Time Management:Effectively utilize the Outlook calendar function for Time Management and Organization (TMO) and meet all deadlines
- Min. 3 years experience (preferably in Food Processing and Packaging)
- Work experiences, preferably gained from working in service department at multinational companies
2
Responsibilities For NBI Service Sales Engineer Resume
- Good understanding of industrial process and ability to understand customer needs
- Generate proposals, prepares service contract quotations and demonstrate services value to customers
- Teamplayer with a strong sales orientation
- Manage and maintain good relationship to internal and external suppliers
- Solid track record of sales combined with sound knowledge of customer relations management
3
Responsibilities For Field Service Sales Engineer Resume
- Three years sales experience with industrial products and services
- Experience in services sales or similar positions
- Computer skill: MS office
- Communicating and coordinating with Operations, Business Development, Market Communication and Technical Advisor as required
- Expense Reporting: The SSE is responsible for managing their expense budget in accordance with specific Grundfos policies and procedures
- Reconnect with drifted accounts (connectivity) and upsell existing accounts (share of wallet)
4
Responsibilities For Senior Service Sales Engineer Resume
- Accountable for leads, opportunities, orders and service contracts to meet the service sales budget and pricing targets
- Supervise and organize bid preparation works and takes responsibility for all bid costing, internal processes and their accuracy
- Supervise and organize all proposals, quotations and submission documents and takes responsibility for all quotation costing and their accuracy
- Acquisition / Business development of new customers and renewal of service contracts with existing customers
- Prepare technical and quotation offers for all services in the region including customer service related to Schneider & others
- And monitor incoming orders
- University Graduate, Engineering (Mechanical)
5
Responsibilities For Service Sales Engineer Turbocharcing Resume
- Recognizes the positive aspects of two conflicting opinions and deals with them appropriately
- Generate service quotations and obtain customer approvals. This includes explaining the repair procedure as well as the associated costs
- Present and sell service solutions to clients in the responsible region, including of service
- Customer relationship management to retain and grow business with existing customers
- Understand the customer needs and requirements to capitalize on all lead opportunities, orders and contracts to meet service sales and pricing targets
- Ensure the contents of the customer order received are in line with KONE negotiation process, including terms and conditions, quality and safety
6
Responsibilities For Service Sales Engineer Transformers Resume
- Follow-up on sales from quotation to getting the order to achieve agreed targets
- Provide advice to customers and negotiate pricing on complex projects
- Conduct training on service solutions for customers and sales teams
- Available traveling countrywide
- Prepares accurate and thorough sales activity reports
- Participates in professional organizations, meetings, workshops and seminars
- Microsoft Office and SAP knowledge
- Clear thinker, innovative and change oriented
- Ensuring service growth strategies are in place by following growth initiatives defined by global business units and by developing initiatives locally as per the requirement of the countries in the region
7
Responsibilities For Service & Sales Engineer Resume
- Knowlege about Siemens Automation products - S7-300, S7400, TIA Portal, PCS 7
- Executing sales strategies, sales plans and sales support activities plans in his assigned territory / segment / customer group. Deliver on sales targets, margin and incentive targets, customer visit plan, customer communication and events plan). Attend trainings assigned
- Driving sales of services and service products such as fleet & maintenance agreements and OPAC as well as end user decisions to specify ABB T/Cs for their new building projects to capture full market potential. To proactively look at the customer fleet and service schedule to propose the annual service budget to the customers
- Building long term relationships with assigned customers at all levels, explore new business opportunities & generate new installed base, or market share by influencing through key decision processes
- Ensuring adherence to existing rules and policies such as Circular Letters and Compliance. To keep up to date with LBU KPIs and performance driver requirements and satisfy all the related system data entry well within the time limit
- Organizing the offers (Quotations) from sales support team after validating the RFQs from the customers. To ensure the requests are acknowledged by the sales support
8
Responsibilities For Senior.service Sales Engineer Resume
- To act as a back-up sales support function when necessary. In this role, to coordinate back office support team and order handling team for quotations and order execution process
- Proposing and organizing customer events and trainings. Support marketing activities by attending trade shows, conferences and other marketing events
- Participate in the negotiation of offers, quotations, and contracts (customer T&C’s)
- Qualifies potential enterprise service business opportunities early in the sales cycle and manages the pipeline to ensure that opportunities are pursued in a timely way ensuring Thermo Fisher is invited to all associated RFP’s
- Work experiences, preferably gained from working in service department at multinational companies. Have supervisor experience would be an advantage
- Prepare sales plans, act as marketer/salesperson of ABB’s service products and solutions during marketing activities and translate the needs of customer into relevant ABB service offerings and solutions
9
Responsibilities For Service Sales Engineer, Doha, Qatar Resume
- Local residents and the ability to communicate fluently in local language (Thai)
- Extends range of product or service relationships with major end-use customers to grow revenue
- Understand customer’s requirement and proposed solution as per requirement
- Ensure that business targets are exceeded and be accountable for the profit and loss of the service business in assigned region mainly Haryana, Punjab, Himachal Pradesh, J&K, Delhi, NCR Region, Northern part of India
- Flexible, time and cost efficient
- Work under pressure and in a multi-cultural environment
10
Responsibilities For Service Sales Engineer Thermal Management Resume
- Focus on installed base penetration (IB) and sell the entire service product portfolio in collaboration with other ABB service units
- Penetrate IB, promotes various upgrade, retrofit, spare parts, transformer intelligence product
- Understand the channel strategy and establishment of related prices and prepares sale plans, reviews them and propose recovery plan(s)
- Responsible for annual sales targets and sales growth the defined geography
- Active participant in District meetings
- Familiar with CRM and understand the importance of accurate timely data
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