Sales Service Representative Resume Sample
Estelle Welch
7537 Retta Spring,
Houston,
TX
+1 (555) 657 8534
Work Experience
Senior Customer Sales & Service Representative
02/2016
-
PRESENT
New York, NY
- Training - Provides training to customers on the use of products, tools, and technologies
- Demonstrated competency in managing contracts and OEM customers
- Strong mechanical aptitude and ability to communicate unique selling points to a broad audience including Engineering, Operations, Maintenance and Safety professional because of the custom engineered product offerings
- Be very familiar with the company’s processes, systems and methodologies
- Demonstrates exceptional service and referral skills and behaviors
- Meets customer’s financial needs by assessing and identifying customer needs and selling basic ancillary products
- Refers more complex financial needs to sales associates
Sales Service Representative
10/2009
-
01/2016
Boston, MA
- Provides financial advice by describing the features & benefits of basic financial products and services during customer interactions
- Uses self analysis techniques to assess opportunities to improve personal quantity and quality of customer contacts
- Expands and retains relationships with existing customers by selling and referring a full range of bank products and services
- Is the primary associate responsible for walk in sales opportunities as Personal Banker
- Is available for more complex customer servicing issues not able to be resolved by the Teller Leader or Tellers
- Demonstrates good sales and service skills and behaviors
- Achieves personal sales targets by effectively executing on tactics and routines
Customer Sales & Service Representative
02/2007
-
06/2009
New York, NY
- Provides financial advice by having conversations with customers to understand their needs, uncovering current and future opportunities, and recommending a full range of product and service solutions (Event Based Calling)
- Uses Synapse as a contact management tool, sourcing proactive contact opportunities, preparing for the conversation and documenting next steps from the interaction
- Uses Sales Profile in Encore to document information learned about the customer during needs based conversations
- Openly asks for coaching support and shares successes of performance with others
- Achieves all personal referral goals as set
- Information-seeking skills; the ability to probe, find out more and improve your understanding of a client’s situation or issue
- Drive Renewal Maintenance growth within a Territory by working directly with NetApp’s Account Teams, Customers, and Business Partners
Education
University of Phoenix - Shreveport-Bossier Learning Center
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources
- Demonstrates expertise in selling skills and develops strong relationships with customers
- Problem solving skills, leadership skills
- Strong skills managing external relationship with customers
- Possess Strong skills managing external relationship with customers
- Understands principles of excellent communication, negotiation, conflict resolution and customer service skills
- Strong communication, negotiation and conflict resolution skills
How to write Sales Service Representative Resume
Sales Service Representative role is responsible for organizational, computer, customer, negotiation, leadership, business, analysis, retail, languages, advanced.
To write great resume for sales service representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales Service Representative Resume
The section contact information is important in your sales service representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales Service Representative Resume
The section work experience is an essential part of your sales service representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales service representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales service representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales Service Representative resume experience can include:
- Demonstrated background in business analytics and computer skills
- Excellent communication skills, emotional intelligence, telephone manner and IT literacy
- Excellent communication skills in French and English, emotional intelligence, telephone manner, and IT literacy
- Experience in an accounting, information systems, or sales/customer service experience in a manufacturing environment
- Critical and forward-thinking skills
- Able to lift and carry 100 pounds, have a valid drivers license and good driving record
Education on a Sales Service Representative Resume
Make sure to make education a priority on your sales service representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales service representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales Service Representative Resume
When listing skills on your sales service representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales service representative skills:
- Strong interpersonal skills to communicate effectively
- Plan, organize and prioritize efficiently while working in all areas of the store to effectively serve our customers
- Effective cash handling skills
- Good computer and system skills, i.e., Excel, Word, etc
- Strong collaboration and interpersonal astuteness skills
- Strong computer skills: MS Products (Word, Excel, Power Point and/or Access)
List of Typical Experience For a Sales Service Representative Resume
1
Experience For Sales & Service Representative Resume
- Demonstrate products and services and assist others in selection of those best suited to their needs
- Demonstrates products and services; assist others in selection of products and services best suited to their needs
- Destroying spoiled merchandise and processing items for credit
- Ordering marketing materials and sample collection kits for clients
- Working with manufacturers and other propriety systems
- Maintaining of assigned equipment
2
Experience For Customer Sales & Service Representative Resume
- Securing phlebotomy options for patients
- Constructing market sales binders for the sales team
- Primarily focused on developing new business from prospecting to close and growing & maintaining existing account(s)
- Manage CRM Data enter and editing including creating Accounts, Contacts, projects, sample requests and inquires
- For existing accounts, provide sales consultation; conduct ordering activities and servicing stores as scheduled daily
- Responsible to promote, sell, and secure new business while maintaining and managing existing accounts
- Act in accordance with all compliance regulations as it pertains to acting as a patient advocate requiring access to clinical and billing information
- Assists in analyzing mineral oil market price trends to suggest buying and selling opportunities
- Responsible for customer master data including account set ups, pricing, and customer part numbers
3
Experience For Float Sales & Service Representative Resume
- Meet/maintain call coaching expectations as outlined in the “Call Coaching Guidelines” for customer service
- Support eBusiness team for phone or vetting processing as necessary
- Ensures proper estimating and invoicing
- Accountable to meeting sales quotas and participating in strategic company initiatives
- Provides customer service to assigned accounts by following through with customer issues and providing resolution
- File call reports with Territory Manager noting issues and action items and handle tracking of action items until closure
- Determine with sales management and regional team members prescribed levels of call frequencies through accounts planning including machine downtime coverage
- Responsible for customer service for mineral oil customers along with assisting CN owner support team in supporting fertilizer customers
- Establish and assess customer credit information, while safeguarding customer information
4
Experience For Inside Sales & Service Representative Resume
- Interact with other Verizon departments by telephone, in writing or via electronic systems to achieve customer requirements
- Key accountabilities include connecting prospects with Dealer sales personnel for machine, work tools and parts sales
- Leverages client input for feedback to commercial teams (Marketing and Sales) in new product development and industry trends
- Build relationships with store management in the course of performing daily responsibilities
- Provide merchandising, display and product reset assistance
5
Experience For Sales / Service Representative Resume
- Inform store manager of current or future product promotions to assist in forecasting product level requirements
- Work with handheld computer and District Managers to coordinate delivery and merchandising schedule
- Assist Sales Management and AE’s with National account implementation from order entry to post/billing clearance
- Run weekly open order report and proactively follow up with customer regarding open order issues. Maintain proper documentation on order in SAP
- Builds strategies for obtaining additional sales
- Aim to resolve issues on the first call by being proactive in your customer service approach
- Calls on assigned independent/chain locations and implements strategies for increasing sales, market share, and profitability
- Responsible for collecting receivables for assigned territory and furnishes updates to management as requested
6
Experience For Technical Sales & Service Representative Resume
- Attends sales meetings and training seminars
- Call on assigned chain and independent stores as scheduled to perform merchandising, store layout and product display services
- Participate in training programs and sales meetings
- Provides training to others, as applicable
- Work assigned trade shows representing John Deere All Makes
- Evaluate customer needs; recommend products and services and coordinate resolution of issues with the technical engineering staff of customer
7
Experience For Inbound Sales & Service Representative Resume
- Provide training for OEMs and End Users at assigned accounts
- Develop new business opportunities with customers served while ensuring Vapor/Ricon specifications are written in current and future orders for bid
- Responsible to OEM and others to develop existing and new applications
- Responsible for the timely submission and accuracy of key performance reports detailing activities, sales volume, build schedules, expenses etc
- Assist with organizing local/regional conferences
- Work closely with the billing department to secure information from clients or patients necessary for reimbursement
- Displays professionalism, enthusiasm, and a positive attitude when interacting with internal and external customers
8
Experience For Senior Customer Sales & Service Representative Resume
- Accountable for identification, analysis and resolution of needs and problems in the Paving industry
- Accountable for machine, attachments, and parts sales forecast, as well as development and implementation of local marketing strategies
- Develop and maintain positive supplier relationships ü Proficient in entering purchase contracts
- Develop strategies for prospecting new customers to grow the business
- Maintain positive working relationships with customers ü Measure and report on sales goals
9
Experience For Lead Customer Sales & Service Representative Resume
- Proficient in entering sales contracts and new customer setup
- A desire to succeed and grow in a fast paced professional sales environment
- This is a 30 hour per week position and is benefit eligible
- Lease Extension Offers: Up to 2 months
- Technical Support - Provides technical assistance and resolution to customer's coatings
- Ensure that all paperwork, purchase orders, rental agreements, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements
- Prepare all sales and activity reports, presentations, studies and research as requested
- Assesses customers’ total potential with SMRT products via opportunity analyses
10
Experience For Operational Sales & Service Representative German Resume
- Participate fully as part of the UK Automotive team and actively aid PPG ALT in delivery of KPI’s in areas such as OH, SSPL, Working Capital, and Transportation cost
- Monitor and report on competitive activity and document all pricing activities. Be a collaborator between our Customer Business teams and customer’s store management
- Respond to requests from customers or their agents and equipment vendors (where applicable) for Verizon broadband, entertainment and telecommunications products and services; including validation of bills for services, and arrange for the installation, disconnection, or changes of products and services
- Verify service order accuracy and completeness. Enter service order corrections, and/or changes as appropriate
- Operate a computer with multiple systems and applications to establish, update, and/or retrieve customer service data while simultaneously negotiating with customers and/or other Verizon employees
List of Typical Skills For a Sales Service Representative Resume
1
Skills For Sales & Service Representative Resume
- Good data input skills
- Manages territory and time by planning itinerary effectively and efficiently, and allocating call frequency based on the account’s potential value
- Presentation skills in a small group setting
- Effectively coordinates relationships and interfaces with Commercial Operations, Technical Marketing, Product management and other functions
- Able to lift and carry 50 pounds, have a valid driver’s license and good driving record
- Experience in papermaking or 5 years related paper industry sales experience
- Demonstrate a strong ability to identify, analyze, and creatively solve customer concerns while creating opportunities to increase customer satisfaction
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty
- Attention to detail and best in class customer service skills
2
Skills For Customer Sales & Service Representative Resume
- Work effectively to support HOT H&H category management team where applicable through analytical and presentation support
- Quantitative skill-set with demonstrated ability to work in a fast pace environment
- Demonstrated skill in positive interaction with customers and employees via telephone
- Prior sales and service experience
- World-class customer service and verbal communication skills
- Technical support skills for Ware Washing and Laundry systems
3
Skills For Float Sales & Service Representative Resume
- Hands on technical support skills
- Billing experience and knowledge of ICD-10
- At least three years of experience in executing a sales strategy and driving revenue growth while supporting and maintaining existing customer base
- Conducts required training of operating personnel to ensure their understanding of the parameters under which their equipment operates
- Experience working in an operations or manufacturing setting
4
Skills For Inside Sales & Service Representative Resume
- Good understanding of managing product inventory
- Experience in a customer-facing sales service role in Supply Chain, Manufacturing, Product Management, Logistics or related industry/field required
- Good understanding of the computer billing system
- Solid understanding of Marketing (preferably retail/consumer)
- Demonstrate a full understanding of current marketing campaigns and offerings and have the ability to communicate them clearly to customers
- Strong mechanical aptitude, having the ability to work on equipment, low-voltage power, electronics, piping, valves, tear down and reassembly
- Good understanding of various department specific computer programs
- Sales training or equivalent experience
5
Skills For Sales / Service Representative Resume
- At least three years of experience in technical sales in the refining and/or petrochemical industry in the Louisiana region
- At least three years of experience in selling replacement parts for manufactured equipment
- At least one year of experience in field servicing, field repair, and replacement of components of manufactured equipment
- Previous sales experience and/or the ability to sell value added products to new/existing customers
- Successful technical sales, sales engineering, technical service or field sales support experience
- Reliable vehicle, current auto insurance, valid driver’s license, and a clean driving record
- Strong customer management acumen, with depth of understanding CRM, order and inventory management systems
- Big box retail and merchandising experience
6
Skills For Technical Sales & Service Representative Resume
- Coach and assist less experienced staff in exceeding customer service and store performance expectations
- At least 1 or 2-year working experience
- Address customer questions regarding prior orders
- Cooperate and interface with all functions of customer service, manufacturing, technology & optimization and administrative support to accomplish objectives
- Establish and/or enhancing effective relationships with customer contacts
- Maintains timely records of all conversations and has strong knowledge of all processing systems
7
Skills For Inbound Sales & Service Representative Resume
- Demonstrates a high level of understanding of customer needs and emphasizes timely responses
- Strong customer focus, results oriented
- Some irrigation experience required
- Proven ability to work independently and toward team goals in a fast paced environment
- Operate with highest ethical standards
- Determine customers' needs and provide effective technical service to resolve issues
- Strong ability to generate leads and secure new business through phone calls, face-to-face meetings, customer visits and presentations
- Previous Inside sales, or Customer Service experience
- Valid Health Insurance Producer’s License
8
Skills For Senior Customer Sales & Service Representative Resume
- Two to four years of experience in a sales-driven role
- Customer Experience Assessment-Sales (CEA-Sales)
- Experience with diesel equipment and hydraulic pumps
- Experience in direct sales, account, or team leadership or industry operations
- 3 months Call Center experience or retail customer service
9
Skills For Lead Customer Sales & Service Representative Resume
- Build strong relationships with Home Improvement retailer’s regionally and at the district and store management level
- Builds upon internal relationships and starts to develop strong relationships with customers
- Wholesale sales, convenience retail experience, or equivalent
- Prior responsibility for or the management of customers
- Demonstrated ability to manage complex customer accounts through rigorous order and material management processes
10
Skills For Operational Sales & Service Representative German Resume
- Demonstrated ability to perform detailed work with a high level of accuracy
- 6 months experience in customer service and sales environment in call or contact centers
- 6 months experience in financial services industry
- Experience in sales development/support/operations in a high-tech environment
- Valid Driver’s license and ability to drive off-road vehicles
- Demonstrate a high standard of work ethic, professionalism, punctuality and reliability at all times
- Strong CRM and Salesforce
- Some Agronomic experience required
- Possess eight to ten years’ experience in the retail nursery, irrigation and/or landscape industry
List of Typical Responsibilities For a Sales Service Representative Resume
1
Responsibilities For Sales & Service Representative Resume
- Meet or exceed corporate sales objectives through interviewing and identifying customer needs to proactively offer for sale Verizon key broadband, entertainment & telecommunications products and services
- Meet or exceed corporate requirements for Cash Flow / Risk Management through identification of Toll Abuse and Subscription Fraud along with timely and appropriate action to eliminate or minimize financial loss
- Prior experience in a mechanical or educational field
- Acting as Armstrong’s representative at new store openings, new customer training, regional and store events and customer meetings
- Manage, organize, and prioritize workload to maximize completion of daily responsibilities
2
Responsibilities For Customer Sales & Service Representative Resume
- Provide excellent customer service and issue resolution to customer satisfaction
- Partnership with Fields Sales, and Inside Sales colleagues to ensure the customer experience is positive, professional, and that all customer needs are met
- Consolidate data from account managers for various commercial reports
- Establishes and communicates goals to CSSRs that result in excellent customer satisfaction and achievement of business objectives
- Experience in Customer Sales & Service Representative III role
- Provide excellent quality service as defined by our Quality Assurance program
- Experience with SAP, SharePoint and C360
- Assist account managers to review contract, consolidate comments with GZ plant, sales and customers
3
Responsibilities For Float Sales & Service Representative Resume
- Handle multiple tasks. Good attention to detail
- Requesting/creating all master data for New Wins, including requesting the creation of customer’s sold-to, bill-to, payer and ship-to information
- Maintaining company assets including but not limited to mixing machines, color documentation, color formulation retrieval systems
- Building customer partnerships through product recommendations, color matching and exceptional customer service
- Creating the sales order in SAP directly, make sure order entry accuracy
- Communicating changes in order status as needed to relevant parties
- Communicating daily with Managers, and others on the Core-Mark team to quickly alert managers of critical customer issues
- Capitalizing on secondary display opportunities
- Ensuring that products are properly faced, priced, and identified
4
Responsibilities For Inside Sales & Service Representative Resume
- Submitting time sheets and mileage reports in a timely manner
- Achieving individual sales goals on daily basis
- Willing to travel 50-75% of the time
- Selling and Inventory Management: Fully using sales and order management systems and technologies that ensure exceptional customer service
- Wearing appropriate Core-Mark attire provided
- Reporting any customer service concerns to the Territory Manager when required
- Wearing safety vest on required calls
- Assists CSSRs in meeting sales standards by providing training and keeping them focused on their goals
- Resolves customer complaints by investigating problems, developing solutions, making recommendations to management
5
Responsibilities For Sales / Service Representative Resume
- Provide consultation service to customers by answering, handling and resolving customer questions, requests, issues and complaints for the Tire Buyer program
- Coordinates with various team members for accurate and timely renewal of all Service Agreements, including project costs, tasking, billing etc
- Occasional walking, standing and bending
- Extensive product knowledge, sales planning ability and appropriate use of up-selling and cross-selling techniques
- Create and develop ADHOC reporting tools for all product categories to support Sales, Marketing and cross functional teams
- Maintain and enhance existing relationships through support, service, and strategic planning
- Assists in the training of new CSSRs through an on-the-job-training program
- Assists supervisor(s) in the handling of assigned administrative responsibilities, which include record-keeping and general clerical functions
- Assists supervisor(s) with “check for errors” reports and telephone statistics by collecting appropriate data and preparing charts and graphs
6
Responsibilities For Technical Sales & Service Representative Resume
- Maximize sales revenue by meeting/exceeding sales quotas
- Up-sells and cross-sells products successfully to customers during an incoming call
- Handles and processes customer service complaints through company complaint system, while reporting complaints in accordance with complaint handling process
- Provides support to Outside Territory Managers (OTMs) during tradeshows, continuing education courses, and special events, as needed
- Ensure quality above all, consistently working towards zero errors or defects in everything we do
- Manage on-time delivery of orders by reviewing current shipping schedules to communicate with customers and provide issue resolution
- Receive, evaluate, and respond to customer inquiries including pricing, transactions, complaints, orders, shipments, and a wide number of other issues
- Ensure customer satisfaction is met, including fast response to enquiries and proper handling of customer feedback
7
Responsibilities For Inbound Sales & Service Representative Resume
- Looks for unique ways to sell products by bundling opportunities together and using the Voith powerhouse approach
- Multi-task incoming inquiries from customers while proactively reaching out to a specified customers base
- Support Walmart team National Account Managers with retail pricing integrity, planogram compliance and promotional performance sell through review
- Builds customer relations and generating sales
- Works with product manager on sourcing product from suppliers
- Involved, in cooperation with, Outside Sales, in developing new business opportunities
- Proactively contacting current and potential customers to generate sales of compressed air products, services, and parts
- Manage inventory to stocking levels. Pick, receive and stage inventory in the warehouse
- Involved and in cooperation with Outside Sales, in developing new business opportunities
8
Responsibilities For Senior Customer Sales & Service Representative Resume
- Provide analysis to customers to improve productivity and performance within manufacturing facilities
- Assists CSSRs in determining the resolution of all customer situations
- Adeptness in handling customer complaints
- Knowledge and practice of acceptable English grammar and spelling
- Store Service/Maintenance: Responsible for new store sets and maintaining retail point of sale material in stores for a large home center chain in the Midwest
9
Responsibilities For Lead Customer Sales & Service Representative Resume
- Maintain thorough knowledge of products (new and existing) offered through Tire Buyer
- Conducts outbound calls to follow up on open orders, including those on user, credit and customer hold
- Handles and administers billing adjustments and order returns/exchanges
- Maintains account integrity through new account set-up, account maintenance, customer profiling and activity entry through various databases and systems
- Use sound commercial judgment in communicating sensitive information to field, distributor and end-user contacts
- Self-starter who is comfortable working as part of a team to achieve common goals and objectives
- Pulls information as necessary for auditing
- Generates tasking for monthly scheduled inspections
- Responsible for maintaining information related to on time and past due renewals
10
Responsibilities For Operational Sales & Service Representative German Resume
- Confirm orders to customers in one working day
- Assist account manager in following up projects, samples and quotes etc
- Maintain an upbeat and positive attitude while potentially working long hours, nights, weekends, holidays, and in stressful situations
- Process incoming phone orders from business customers
- Assist customers with finding new ways to expand our product base on key account visits
- Accurately distinguish color for the purpose of visual color matching and color recommendations
- Frequent travel up to 75%, majority of travel is driving. Hotel stays 2-3 times per week
- Update SAP & Affinity as needed – including FSA opportunities, customer offers, and customer incidents
- Build and maintain customer relationships, earning respect, and the right to sell more product at their sites
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