Service Strategy Resume Sample
Amira Veum
868 Kelli Ramp,
Phoenix,
AZ
+1 (555) 709 1815
Work Experience
VP, Service Strategy
08/2016
-
PRESENT
Boston, MA
- Oversees the "Council" function, consisting of key field service management and SBS staff, which facilitates field interaction on critical initiatives
- Establishes SBS region-wide performance and operating standards as they relate to client service needs
- Manages the partnership with Teledata and Client Experience Executives to determine consistent service strategies. Coordinates prioritization and deployment of feature, product and process releases to ensure alignment between the implementation and service organizations
- Engages with sales leadership to coordinate resolution of escalated issues
- Partners with sales leadership to design effective accountant support and service models to increase satisfaction and growth in this key channel
- Engages directly with accountants and clients in an effort to meet expectations and align strategies to support the referral channels
- Communicates strategic importance of a project(s) internally (IT, Service Ops, SBS HQ) and externally (Field) to gain support (funding and buy-in) to ensure success of initiatives and investments
- Collects business intelligence through automation and develops, monitors and distributes performance metrics including balanced scorecards, adherence to service goals and other related metrics. Takes proactive measures to ensure consistent adherence across all regions
Analyst, CRM & Food Service Strategy
01/2014
-
05/2016
Los Angeles, CA
- Oversees NPS feedback processes and client retention results. Regularly monitors results and develops proactive measures to rectify client dissatisfaction
- Ensures consistent rollout and maintenance of business processes and initiatives in accordance with SBS standards. Ensures alignment with SBS strategic objectives
- Ensures that all business processes are compliant with numerous regulatory requirements, including Sarbanes-Oxley (SOX)
- Establishes clearly defined department and individual goals and objectives and communicates these to associates through department and performance planning
- Provide periodic performance feedback vs. objectives and conducts annual performance reviews on all associates
- Responsible for hiring and terminating as required
- Determine the department's training requirements and ensures timely and effective training schedules both formal and on-the-job, to enhance the skill base of the department
- Travel required
Analyst, Shared Service Strategy
10/2009
-
08/2013
Houston, TX
- Provides Technical Support leadership with regard to all facets of
- Directs and participates in planning activities related to the
- Knowledge of Customer Service Key Performance Indicators (KPIs)
- Build and demonstrate a deep understanding of HBC’s shared service operations in order to help identify opportunities for process improvement, cost containment / avoidance, revenue generation, capital investment, and high ROI initiatives
- Utilize an enterprise wide lens for synergy opportunities and leverage all existing global locations to advance HBC’s strategic direction for shared services
- Develop strong relationships with internal business stakeholders (including senior functional heads) and external parties including HBC’s primary joint venture partners globally and provide support to business units undergoing transition
- Provides oversight and management for branch Look & Feel and branch of the future, including environmental branding and exposure through location design standards and signage application
- Acts as chief of staff for retail network managing the implementation of Staffing Model, financial budget adherence, oversight of capital plan, allocation and investment pro-forma. Coordinates resources to resolve highly complex issues and improve systems
Education
Strayer University - Nashville Campus
2005 - 2009
Bs/ba's Degree in Business
Professional Skills
- Excellent internet and communication skills
- Skill in using collaborative approaches to finding solutions and building partnerships
- Developing, implementing, supporting and continually improving best practice ITSM processes and technologies across Toyota’s North American IT operations
- Overseeing organizational communication including weekly, monthly and quarterly status reporting, newsletters and One Toyota Service user communications
- Developing and maintaining the strategy, roadmaps and plans for Service Management
- Managing customer relationships for business-facing functionality of the One Toyota Service Platform
- Overseeing the management and stewardship of user subscription licensing for One Toyota Service
How to write Service Strategy Resume
Service Strategy role is responsible for assembly, training, retail, credit, design, travel, compliance, engineering, automation, base.
To write great resume for service strategy job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Strategy Resume
The section contact information is important in your service strategy resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Strategy Resume
The section work experience is an essential part of your service strategy resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service strategy responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service strategy position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Strategy resume experience can include:
- Manages/leads projects involving multiple stakeholders and drives the formulation of business processes and requirements. Manages the implementation and communication of any enhancements or changes to products, services or technology resources
- Experience overseeing projects of diverse scope and effectively deploying resources in a cross-functional environment
- Strong analytical skills; able to analyze issues including large data sets to identify root causes and recommend solutions
- Excellent self-starter who possesses extraordinary time management skills and has great attention to detail
- Effective at working independently as part of larger, cross-functional team with little formal guidance
- With BS/BA, 3 years with MS/MA or 0 years with PhD related profession experience
Education on a Service Strategy Resume
Make sure to make education a priority on your service strategy resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service strategy experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Strategy Resume
When listing skills on your service strategy resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service strategy skills:
- Overseeing the development, deployment and maintenance of the One Toyota Service Catalog and Request Portal
- Ensures integrity of all core data within Toyota Service platform including users, locations, company information, CIs and Assets
- Responsible for discovery and integrations into and out of One Toyota Service
- Platform architecture and development standards
- Responsible for the software development methodology used to deliver new functionality and manage the work of delivery teams
- Identify and systematize processes that consistently exceed expectations of our key business partners and result in high satisfaction for end users
List of Typical Experience For a Service Strategy Resume
1
Experience For Analyst, CRM & Food Service Strategy Resume
- Flexible to handle directional changes and proficient at running multiple projects at once
- Develops relationships quickly and works well with large extended teams
- Identify trends, document, investigate, track and resolve issues
- Strong project management skills, including ability to establish project plans, track open issues, communicate project updates and run project deadlines independently
List of Typical Skills For a Service Strategy Resume
1
Skills For Analyst, CRM & Food Service Strategy Resume
- Create and articulate strategy and drive the servicing innovation efforts to support the delivery of exceptional customer service across all customer service channels within Nordstrom Credit Services
- Demonstrated experience in the related functions including ITSM software, ITIL and ITAM
- High-level communication skills to collaborate, influence and persuade others
- Previous management experience of technical staff and associate development
- Coordinate sales and service initiatives across various business lines, including marketing, investments, mortgage, business banking etc
2
Skills For Analyst, Shared Service Strategy Resume
- Responsible for launch, branch readiness and ongoing management of major strategic initiatives, including launches or pilots
- Develop, lead and manage a small team to support the delivery efforts and ongoing performance analysis of key service delivery technologies
- Inform and prioritize the roadmap by regularly and accurately collecting feedback and conversely, providing strategic guidance to internal and external partners that aligns with Nordstrom’s Credit Services roadmap
- Progressive broad-based IT experience, successfully implementing complex IT applications and/or developing efficient effective solutions to diverse and complex business problems
- 2) IT Service Strategy, IT Customer Service Engineer(CSE) or IT Business Relationship Management domain experience in Intelligence Community (IC), Department of Defense (DoD), or
3
Skills For Customer Service Strategy & Support Officer Resume
- Extensive interaction with Food Service Sales Team across Canada
- Discussions with Senior Leadership across multiple functions
- Previous retail banking leadership experience; 3-5 years of experience in retail field management role within retail branches, mortgage, wealth, call center or business banking
- Work with all levels of leadership and influence others
- 1) Active TS/SCI w/ poly clearance
- 1) Active TS/SCI clearance w/ Poly
4
Skills For VP, Service Strategy Resume
- Prepares presentations and advises senior executive of recommended changes or improvements
- Develops and executes network strategic plan and implementation roadmap. Evaluates organizational process and implementation implications including the development of a coordinated strategy with branch of the future and multi-channel objectives
- Partners across the organization to ensure our strategic plans align with the strategic goals of the organization
- Formulates plans in support of business objectives and consistent with the organizations strategic goals
- Manages the development and implementation of the multi-year integrated distribution strategy and investment pro-forma as well as the ongoing management and positioning of the branch distribution assets to optimize the bank’s capital investment and position the franchise for long-term profitable growth and protect market share
- Experience as a business or systems analyst
- Provides strategic direction on branch openings and closings
5
Skills For Manager, Customer Care Self Service Strategy Resume
- Conducts regular meetings with Customer Care Supervisors, Comm-Ops, Tech-Ops and Customer Appointment Management leaders to maintain two-way communication and achievement of departmental objectives throughout Central Division
- Develop and facilitate Quality activities to drive improvements based on needs analyzed
- Partner with LOB heads to understand their business needs and deliver sales & service strategy
- High computer Usage
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