Service Support Resume Sample
Kane Dooley
921 Mitchell Meadows,
Boston,
MA
+1 (555) 885 3861
Work Experience
Service & Support Lead-high Tech
11/2015
-
PRESENT
San Francisco, CA
- Communicating the Bank and Department’s strategic direction to the team
- Recognizing subordinate/team development needs and taking an active role in addressing gaps; exhibiting self-awareness around one’s own impact on the team and when necessary, adjusting leadership and motivational qualities to maximize subordinate/team performance
- Experience with Cummins EDS
- Experience with the QuickServe Process (know the QS steps and how they affect those steps)
- Knowledge of Field Aware
- Receive requests for service from customers or other Customer Service Administrators and forward to appropriate district office, follow up and report completed work to the customer
- Serve as the primary point of contact for National Account customers in the US and ensuring that all service related requests including inspections, service calls, emergency parts deliveries, etc. are met and that all written correspondence is completed and forwarded to the customer
- Perform a high level of investigation in order to achieve problem resolution
Service Support
05/2010
-
09/2015
Phoenix, AZ
- Perform routine functions checks on demo/consignment/loaner equipment
- Work with territory managers and other technicians to ensure customer satisfaction
- Perform preventative maintenance and repairs when needed whether in-house or onsite
- Provide clients with technical training when needed whether in-house or onsite
- Assist local technicians with some repairs, installations and deliveries when needed
- Conducts monthly outreach/touch base with members/facilities
- Works in collaboration with other internal departments within AmeriHealth Caritas to ensure the members’ health and safety needs are met
- Coordinates and conducts interdisciplinary team meetings
Student Assistant Sales & Service Support
11/2005
-
11/2009
Phoenix, AZ
- Coordinate customer requirements and issues of concern, to include monthly account reporting requirements. Prepare reports for internal corporate and field personnel to document and track service levels, inspections, deficiencies, etc
- Respond to all incoming calls, pages, e-mails and voice mails in a timely and professional manner, providing new and existing product information to customers using knowledge of products, tooling, and documentation
- Answer technical calls on all Stryker’s products; beds, stretchers, furniture, camera systems & surgical instrumentation
- Coordinate problem resolution with appropriate departments/divisions
- Provide administrative support for field service repair co-ordination
- Provide support for demo/loaner repairs and help prepare products for evaluations/shows
- Perform Quality Control Inspections on equipment after repair
Education
Eastern University
2000 - 2005
Engineer's Degree in Business
Professional Skills
- Demonstrates initiative, excellent problem-solving skills, and the ability to prioritize
- Strong written and verbal communication skills, and presentation skills
- Proven documentation skills and experience conducting technical training classes for others
- Demonstrated strong decision making and problem solving skills
- Your strong organizational skills and ability to prioritize decisions in a fast moving environment
- Excellent communication skills in all mediums to work effectively with teams throughout organization
- Excellent organization and time management skills and the ability to manage multiple projects and priorities
How to write Service Support Resume
Service Support role is responsible for computer, customer, business, training, interpersonal, software, technical, basic, organizational, analytical.
To write great resume for service support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Support Resume
The section contact information is important in your service support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Support Resume
The section work experience is an essential part of your service support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Support resume experience can include:
- Strong interpersonal skills and demonstrated ability to work well with all areas of the organization, level of employees and all types of customers
- Basic Office software skills especially skills of Excel
- Strong telephone, problem solving, analytical, and listening skills are required
- Proven experience in developing a strong culture, with an ability to motivate and sustain that approach across a large team
- Strong problem solving, resolution, and analytical skills
- Good liaison and consulting skills
Education on a Service Support Resume
Make sure to make education a priority on your service support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Support Resume
When listing skills on your service support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service support skills:
- Proven communication skills Good organizational skills & capable of handling multiple projects at the same time
- Sales and good communication skills, persuasive approach combined with good communication & interpersonal skills
- Good listening, oral, written and phone/email skills to convey accurate information effectively
- Excellent computer skills including an very good understanding of Windows, Word, Excel and Access
- Customer service skills including the ability to communicate professionally and effectively across multiple organizational levels
- Excellent interpersonal skills and a professional approach to build and maintain good relationships with suppliers and internal stakeholders
List of Typical Experience For a Service Support Resume
1
Experience For Service Support Engineer Resume
- Excellent communication skills, both verbal and written, working across all levels, functions and regions
- Strong problem identification/problem solving skills
- Excellent written and verbal communication skills with the ability to translate complex issues to front line agents
- Possess good communication & presentation skills to exert influence
- Handles inbound inquiries effectively and efficiently through the use of proactive customer service and call / chat/ email control proven RMA procedures
2
Experience For Service & Support Lead-high Tech Resume
- Excellent Microsoft Office Suite skills required with an emphasis on Outlook, Excel and Word
- Strong interpersonal skills necessary for business partner relationships within and outside the organization
- Excellent verbal and written communication skills, particularly an ability to negotiate, influence and gain consensus
- Has excellent Dutch and English verbal and written skills
- Supporting associates post training to build on soft skills, and technical knowledge
- Develop and maintain troubleshooting skills on all Virgin Media products, whilst aligning with technical knowledge across industry standard-based technologies
- Demonstrated knowledge of effective strategies for leading and serving diverse staff, faculty, and external constituents
- Combines a problem solving attitude with liaison focused communication skills
- Key skills: Miro portal incident management, supplier management, team working
3
Experience For Principal Service & Support Partner Resume
- In depth knowledge and understanding of Incident Management and business resiliency practices and skills
- Demonstrated strong organizational qualities in support of meeting tight deadlines
- Supervise year-round operations team to effectively engage community members and scale team appropriately during seasonal peaks
- Superior communication and presentation skills, including the ability to communicate complex technical issues simply and convincingly to drive fast decisions
- Proficiency with a 10-key, with basic Accounting Skills and ability to type at a rate sufficient to keep up with workflow
- Three years previous personal computer and peripheral experience or an equivalent combination of education, training, and experience
- Excellent PC skill in Windows (word, excel), familiar with enterprise business system
- Maintain Field Service Representative skills database
- Effectively communicates customer needs and opportunities
4
Experience For Service & Support Partner Industry Resume
- Communicate effectively in a logical and clear manner
- Being a customer ambassador who can live and breathe our Intuit values and is passionate about creating a positive customer experience
- Experience in customer service call handling, dispatching and service response, or sourcing in a related industry required
- Experience triaging and responding to incoming questions and concerns
- Experience growing and managing communities using Lithium or Jive
5
Experience For Service & Support Partner Manufacturing Resume
- Test software and network configuration fixes received from Engineering in the lab for problem fix confirmation prior to issuing a patch
- Relevant experience as an Reliaiblity Engineer particular emphasis on installation, commissioning, Remote Monitoring and start-up
- Work alongside Project Management and Development/Design Teams on new designs and system changes; building and testing configurations, prior to release
- Relevant experience supporting and/or using Gas Chromatography/Gas Chromatography Mass Spectrometry analytical products
- Have a good understanding of telephony and IT concepts, including wireline and ESPM tools
- Experience escalating issues and problems to second and third level support using appropriate escalation procedures
6
Experience For Supervisor Technology Based Service Support Desk Resume
- Translates the vision and values into a compelling strategy that drives day-to-day priorities as well as one year operating plans for the team
- Experience leading teams of 5-15 individuals, of varied staffing types (contract, seasonal, permanent/FTE)
- Experience in budgets/allocating resources, analytical capability
- Maintain a strong Access Control Policy, completing regular audits
- Experience in working with technical, distribution, sales and direct customer environment
- Experience in repair and servicing of Emerson Process Management and/or competitor products would be an advantage
- Demonstrable experience in promoting the value of service contracts
7
Experience For Service & Support Partner Banking Industry Division Financial Services Resume
- Handle escalated calls while using good judgment to make sound recommendation
- Monitors and provides support during audit and access revalidation activities in conjunction with ACN system Configuration Management Program
- Assists with coordinating campus debit card issues, and operates the campus card software
- Experience of managing software application implementation and sustainment
- Experience working in a customer call center or support desk
- Experienced in the service and troubleshooting of ammonia refrigeration systems
8
Experience For Field Service Support Specialist Resume
- Experience working with Quickbase is desirable
- Monitor, develop, and document prioritized strategies for improving team performance through regularly scheduled discussions with employees
- Partner with multiple internal groups to develop the strong working relationships needed to implement all the above
- Excel in good housekeeping
- Review invoices for accuracy with respect to serial numbers serviced being accurately referenced prior to approval
- Relevant experience working in a relationship management role
- Experience in online user to user support, social media or marketing communications for consumer-focused communication
- Passion for delivering great outcomes through an awesome customer experience
9
Experience For Infrastructure Service Support Resume
- Ensures strong cooperation with other teams and Departments on the sharing of resources/knowledge
- Proven ability to manage through both leadership and measurement, ensuring delivery at agreed-upon customer service levels and commitments
- Providing excellent customer service/ technical support of PC/Notebook hardware based systems
- Capability to lead, motivate, develop career plans, inspire and encourage highly skilled people
- Demonstrated advanced level knowledge of Microsoft Windows and the use of Microsoft Office Suite
- Ensure minimal equipment downtime for overall efficiency & effectiveness (OEE)
10
Experience For Client Service Support Executive Resume
- Experience in customer service contact center
- Progressively responsible experience in technical roles supporting systems with high volume transactions
- Experience managing a team or projects that require a high level of collaboration across internal and external resources
- Service Ownership or Application Support experience (3 years or equivalent)
- Stock and inventory management experience in a retail role
- Develops and executes effective strategies and tactics to support customer needs
List of Typical Skills For a Service Support Resume
1
Skills For Service Support Engineer Resume
- Strong basic office skills and good organizational ability
- Excellent problem solving skills and ability to exercise initiative
- Strong administrative and record keeping skills
- Highly organized with the ability to prioritize workload and manage multiple responsibilities effectively without losing attention to detail
- Excellent written and verbal communication skills including the ability to communicate complex and/or technology issues simply
- Possess necessary Basic soft skills on effective communication and negotiation
- Excellent written and verbal communication skills, active listener
- Effectively handle multiple priorities, organize workload and reach deadlines
- Strong organizational skills with attention to
2
Skills For Service & Support Lead-high Tech Resume
- Good analytical and fault investigation skills
- Good commercial skills, data discipline, patient
- Excellent verbal and written communications skills (primarily English)
- Excel and operate effectively in a “gray area” where decisions are often made on a case by case basis
- Strong analytical skills with ability to draft and change plans to address business needs
3
Skills For Principal Service & Support Partner Resume
- Good experience in planning and organizing DR and Business continuity solutions for a business
- Experience in working in an environment with interruptions and multiple, changing priorities
- Problem solving and analytical skills to investigate and analyse bills and reports
- Problem solving skills to logically breaks down problems and draw conclusions based on analysis
- Have prior experience working in Global 24/7 cloud Operations
- With Basic Experience in Performing routine maintenance on equipment as well good in
- Proven ability to work in ambiguous situations keeping a laser focus on customer experience and outcomes
- Advanced IT skills such as computer networks, automation, video editing or equivalent
4
Skills For Service & Support Partner Industry Resume
- Strong engineering background, preferably with substantial experience in machinery service and maintenance
- Passionate about developing other’s skills, abilities, and their careers
- Align with the customer and communicate with the customer effectively
- PC skills are essential, e.g. Windows 7, MS Office 2007 (Word, Excel, PowerPoint, Outlook), Visio, Adobe Acrobat, AS400, Oracle, CRM, ArconicDirect
- Demonstrating skills at analyzing data and assist in creating action plans that determine solutions
- Skillful in prioritizing, taking ownership and able to work towards deadlines
- Responsible for effectively handling post-appointment calls which includes Cancelling Service Request/ Outside Authorization
5
Skills For Service & Support Partner Manufacturing Resume
- Technical troubleshooting and problem-solving skills and the ability to learn Intuit software products
- Computer skills including but not limited to MS Office Suite
- Communicates effectively with management, customers and co-workers in a professional and courteous manner
- Software skills include Waters chromatography data applications such as Empower and Masslynx
- Demonstrate excellent attention to detail, and quickly grasp complex technical concepts
6
Skills For Supervisor Technology Based Service Support Desk Resume
- Previous experience in an IT Service organisation with Incident Management experience
- Solid Financial background with good understanding of budgetary terms, budget planning and tracking and Business Case creation
- Experience with a service organization providing computer support or related IT experience
- Self-motivated with exceptional time management skills
- Technical experience in a related field or the equivalent combination of education and experience
- Deliver an exceptional customer service and providing an excellent customer experience by taking inbound phone calls for our service centre customers
- Identifying training opportunities leading to a successful customer experience
- Influencing the work prioritization across multiple business functions
- Having a strong customer service focus with the commitment to excellence and desire to delight customers
7
Skills For Service & Support Partner Banking Industry Division Financial Services Resume
- Having the ability to manage multiple priorities within a fast paced environment
- Excellent knowledge of the Asset Management Banking businesses or banking businesses with trading/investor environments
- Experience in creating and conducting class room trainings and e-learning programs
- Experience in delegating and managing staff
- Routine maintenance, prioritising and managing case queue
- IT management experience (directly/vendor managed) serving the wholesale banking industry
8
Skills For Field Service Support Specialist Resume
- Risk, fraud, and financial analysis experience with an emphasis on payment processing and commercial/small business lending
- Experience in banking, financial, or an accounting role is highly desired
- Service experience in additive manufacturing or CNC machining
- Management of major business impacting incidents primarily involving large-scale infrastructure issues or high-risk experience/application issues
- Develop & run a robust process for technical briefing of site teams prior to execution
- Able to determine the appropriate allocation of time for tasks to balances conflicting priorities in order to meet deadlines
- Providing excellent customer service
- Good understanding of content creation
9
Skills For Infrastructure Service Support Resume
- Some experience preparing federal and state returns
- Highly organized, strong attention to detail, capable of significant multi-tasking and follows all tasks through to completion
- Demonstable experience in a client facing support role
- Awareness of working with various Web Browsers, good knowledge of MS Office – Outlook and Excel
- Deliver an exceptional customer experience by taking inbound phone calls for service center customers
- Demonstrable experience in a client facing support role
10
Skills For Client Service Support Executive Resume
- Experienced in Windows XP, Vista 7 & 8 troubleshooting
- Experience providing the highest level of customer service in a large distributed IT environment
- Responsible for ensuring applications owned in area of responsibility operate correctly for all DPDHL business units
- Practical experience in software development in at least one common programming language, such as Java or HTML
- Telecom, banking, or other relevant technology industry experience
- Experience working in an Office Environment, Customers, & Field Representatives
List of Typical Responsibilities For a Service Support Resume
1
Responsibilities For Service Support Engineer Resume
- Strong communication skills and able to work effectively with all levels of the business and IS
- Demonstrated strong customer service and troubleshooting skills
- Strong written, verbal and written communication skills
- Excellent communication/telephone skills required
- Excellent communication organization and documentation skills
- Resolves customer questions/concerns efficiently and effectively through the use of active listening and personalizing by focusing on adding value
2
Responsibilities For Service & Support Lead-high Tech Resume
- Salesforce experience or other resource planning system experience
- Experience in customer service and project management; preferably with experience in phone and email interactions
- Strong ownership and proven proactive management
- Develop effective forecasting & capacity planning models that deliver a great customer experience while achieving financial results
- Key skills: team working, incident management, process management, Lean +
- Key Skills: business process knowledge, BIWMS application knowledge, Business Resolver Groups (MoD) knowledge, BTO service management tool knowledge
- First-rate verbal & written communication skills
- Working experience in a Network Operations Center or related Command Center in a 24/7 environment
- Talent steward with proven history of hiring, managing and developing a high performing and high-engaging teams
3
Responsibilities For Principal Service & Support Partner Resume
- Root cause analysis training or experience
- Operational excellence with proven history of driving rigor & process improvements
- Cross-functional leadership experience partnering to influence different functions at all levels
- In-depth knowledge of TotalSource products and a proven proficiency of navigating the ADP TotalSource systems
- Experience working with EMS Software, Datatel Software, CBORD Software, Door access software systems, and service request management systems
- Knowledge and experience with Microsoft Windows Server, Active Directory, and Exchange mail systems (administration and troubleshooting)
- Very good knowledge in networking (IP, ATM, FR, Cisco routers, Nortel switches)
- Consistent experience in a professional work environment
- Consistently deliver excellent service and customer support
4
Responsibilities For Service & Support Partner Industry Resume
- Intermediate level experience with Excel, Word, and Outlook
- Three (3) to five (5) years' work experience in HVAC field required
- Experienced systems knowledge with high performance MS detection such as tandem quads and ToF’s, and LC’s such as I-Class and M-Class are favorable
- Prioritize work load to ensure efficiency
- Designs and recommends changes for increasing efficiency and effectiveness of the service request process
- Design and recommend changes for increasing efficiency and effectiveness of the service request process
5
Responsibilities For Service & Support Partner Manufacturing Resume
- Coordinate, prioritize and communicate project status to required parties
- Electrical, mechanical & software skill
- Work independently on given assignments, multitask, prioritize, and develop schedules
- Multi-task, properly prioritize responsibilities, and manage time
- Prioritizes tickets from Servicenow to available analysts on shift
6
Responsibilities For Supervisor Technology Based Service Support Desk Resume
- Support and coach associates throughout the training experience. Providing assistance in the classroom as necessary
- Provide consultation and help answer technical questions supporting less-experienced specialists on the team
- Support creation of standard operating procedures and solutions that are effective and repeatable
- Have ability to coach, mentor and guide associates to proper resolution through effective transfer of knowledge
- Experience with industrial automation equipment
- Customer Service, Project Management, and Customer Communication experience
- Operates computerized card access software system and assists with maintenance of the associated database
- Some software/systems sales or service experience
7
Responsibilities For Service & Support Partner Banking Industry Division Financial Services Resume
- To review monthly reports to check software usage and where necessary and appropriate change to a more cost effective version
- Effective customer communication suitable for the New Zealand business environment
- Experience in service support activities and responsibilities
- Experience with Cummins Insite
- Experience with Quickserve Online
- Experience with Cummins BMS
- Task oriented with good attention to detail
- Previous experience in a warehouse
8
Responsibilities For Field Service Support Specialist Resume
- Overall experience > 3 years
- Knowledge in MS Office applications, Windows XP/7 and IE experience
- Previous financial services experience preferably servicing High Net Worth Clients
- Previous financial services experience
- Demonstrates extensive product knowledge
- 9-10 years of experience in IT related environment
9
Responsibilities For Infrastructure Service Support Resume
- Demonstrated leadership in service, customer orientation and Maintain the Service levels
- Strong in incident management, problem management and change management processes
- Demonstrated ability to provide customer service via
- Task oriented, proactive and able to demonstrate initiative
- The ability to work well under stress and remain calm while dealing with frustrated clients and clients with varying degrees of technical experience
10
Responsibilities For Client Service Support Executive Resume
- Experience supporting commercial programs written in C# and C++ and working knowledge of Linux/Window OS
- Experience within the Service industry or related function in a Manufacturing environment
- Proven ability to maintain a calm, professional manner in all situations
- Experience with service & repair operations, inventory management, and supplier relationship management
- Have strong Health & Safety Awareness
- Experience in the Costco Majors department or some other PC support or sales-related area
- Detailed, hands-on experience with cloud systems and technical infrastructure support and administration
- Experienced with 24/7 high availability operations best practices
- Hands on cloud operations experienced required
Related to Service Support Resume Samples
Service Desk Support Resume Sample
Work Experience
• Lead a world class Service Desk comprised of internal employees and managed service partners around the globe
• Build operational process and procedures that ensure speed, service, and efficiency in a 24x7 support function capable of triaging and closing requests via multiple communication channels...
Professional Skills
• Strong interpersonal skills, communication...
• Excellent communication skills including a...
• Professional and strong communication skil...
Service Support Analyst Resume Sample
Work Experience
• Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times
• Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queri...
Professional Skills
• Basic troubleshooting skills on desktops, ...
• Key technical knowledge and skills
• Leveraging business and product knowledge ...
Service Support Manager Resume Sample
Work Experience
• Finacle Version Migration
• Maintains working knowledge and ensures compliance with the Master Services Agreement (MSA) and any other relevant amendments or appendices which guide Jones Lang LaSalle’s relationship with Adventist Health
• Identify, propose and deliver ‘shift l...
Professional Skills
• Excellent planning, organization and proje...
• Upload an up-to-date resume which clearly ...
• Excellent cross-functional teamwork skills...
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...