Service Team Resume Sample
Aylin Cruickshank
92277 Khalid Inlet,
Los Angeles,
CA
+1 (555) 976 9469
Work Experience
Service Team Manager
05/2015
-
PRESENT
Houston, TX
- Organizes raw notes into an engaging narrative that is distributed to the site prior to the member’s arrival
- Alarm industry experience
- Dotted line responsibility to Regional Sales Executive and Commercial Sales Leaders to support the overall objectives of the commercial banking sales teams. Actively serves as a member of the regional Commercial Banking management team to provide insight regarding risk management and client service issues as needed
- Provides leadership and directs resources to support initiatives, service quality processes and Treasury Services cross-sales
- Effectively oversees the closing processes (for loans and deposits) for region’s relationship teams, to ensure pre-closing compliance with credit approval and credit policy, integrity in documentation (pre- and post-closing), exception management, combined with a consistently high level of client satisfaction
- Responsible for ensuring adequate process controls and risk management efforts. Helps facilitate and resolve risks identied within portfolio as a result of internal/external audits performed
- Accountable for building and maintaining an alliance with Business Partners to identify process gaps, remove barriers and ensure a consistent and efficient experience across the commercial banking segment
- Partners with Commercial Sales Leaders to resolve escalated client service issues. Works closely with Regional Sales Executive and Commercial Sales Leaders to ensure RO is appropriately and fully utilized by team
- Leads or participates in service related projects/initiatives as assigned by the Commercial Banking Services Director
Guest Service Team Member
02/2009
-
04/2015
Houston, TX
- Understanding and adherence to bank’s BSA/AML program. Strong grasp of applicable federal, state and compliance regulations
- World Class Service delivery
- Associate retention, support, development and engagement
- Improves end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
- Manage multiple Partner Service clusters’ activities, identifying patterns and adjusting strategy and resource allocation according to workload variation or service KPI trends
- Assess team members’ performance and profiles, making sound decisions on resource allocation regarding strategic partnerships
- Provide leadership for the team by inspiring them with the department’s vision, setting clear objectives, and motivating them to deliver the best level of service
Maintenance Guest Service Team Member
02/2004
-
10/2008
Los Angeles, CA
- Identify training needs within the team and liaise with the training specialist to develop training programs that address them
- Ensure that the Partner Services team is reliable, accountable and available
- Guarantee alignment amongst the clusters and visibility within the clusters
- Participate in Partner Service's team development, working closely with the relevant stakeholders, hiring and mentoring the new joiners and nurturing the required mindset to accomplish the company's service vision
- Lead a local Swiss team responsible for delivery of GME services across the full Expat assignment lifecycle, including support for on-boarding, immigration, relocation, payroll, tax and social security; instil “Best in Class” Customer Service culture
- Drive operational performance and productivity, leveraging metrics, outsourcing, lean initiatives, and innovative process solutions to ensure compliance, controllership and service excellence
- Develop effective relationships with customers and key stakeholders in the Swiss businesses to ensure understanding of customer needs and drivers
- Provide supplier management for Switzerland with the GMS global selected vendors; measure performance and develop/maintain proper service level agreements to insure performance and drive metrics management
- Establish a working relationship with senior GME business executives inbound/outbound to/from Switzerland
Education
Washington State University Vancouver
1999 - 2004
Bachelor's Degree in Engineering
Professional Skills
- Strong analytical and problem solving skills, strong attention to detail, ability to multi-task, and prioritize tasks independently
- Has demonstrated strong project management skills through past work experience and training
- Well‐developed organization and prioritization skills with the ability to manage multiple and sometimes competing priorities
- Demonstrates evidence of excellent presentation skills
- Strong communications skills to effectively communicate and negotiate with different stake holders
- Experience in developing and/or delivering technical skills education
- Strong organizational and time management skills; critical thinking
How to write Service Team Resume
Service Team role is responsible for software, training, communications, excel, retail, credit, security, design, education, research.
To write great resume for service team job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Team Resume
The section contact information is important in your service team resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Team Resume
The section work experience is an essential part of your service team resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service team responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service team position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Team resume experience can include:
- Confident and professional communicator, with strong interpersonal skills
- Strong leadership skills with the ability to train, coach and motivate the Service team to develop their full potential
- Expert communication skills: listening, speaking, influencing, negotiating, writing
- Prioritizing, estimating the resources and arbitrating the different projects, together with the client
- Responsible for a service team of multi-skilled employees, including maintaining the airport Safety Plan and OH&S responsibilities within the team
- Resolve guest issues by conducting thorough investigation of the situation and coming up with the most effective resolution
Education on a Service Team Resume
Make sure to make education a priority on your service team resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service team experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Team Resume
When listing skills on your service team resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service team skills:
- Listen openly and effectively, and to connect with a wide variety of people, skillsets, personalities, and diverse points of view
- Strong management skills: planning, controlling, measuring, evaluating
- Strong coaching and teambuilding skills
- Strong organization and decision making skills with a passion for documentation and knowledge sharing
- Strong PC skills including Windows, Microsoft Outlook and Word are required; working knowledge of Excel is very desirable
- Strong communication skills and results driven
List of Typical Experience For a Service Team Resume
1
Experience For Service Team Manager Resume
- Very good command of German and English, preferably complemented by additional language skills
- Develops and maintains an effective installation and service work force through recruiting, hiring, training, motivating and coaching techniques
- Progressive management experience in commercial or high volume, high impact operation
- Good knowledge of SAP desirable
- To ensure that administrative procedures never take priority over guest relations
- Resolving escalated concerns by identifying unorthodox solutions and over communicating with internal and external customers
2
Experience For CSC Service Team Manager Resume
- Meeting email and case SLA on a daily basis
- Conducting quality reviews of calls and processes to ensure department commitments are met
- Willing to deliver high quality of service,
- Contributes to Santander Directs planning and achievement of business objectives creating and implementing tactical plans to achieve results
- Participate in delivering new hire and ongoing training
- Knowledge in Online banking support including IBB and PFM
3
Experience For Service Team Lead Resume
- To help encourage customer loyalty by building friendly personalised relationships and promoting Accor’s Loyalty programme Le Club
- To respect procedures governing invoicing and cash operations
- Or just want to have fun times when working and being yourself but an important part of a small team
- Provide your team members work direction, coaching, performance reviews, and all other relevant people management processes
- Evaluate funding levels in back accounts and recommend funds transfers needed
- Analyze, apply a combination of inductive and deductive reasoning and interpret
4
Experience For White Glove Service Team Leader Resume
- Drive operating efficiencies. Regularly monitor results and address issues and concerns that impede positive results
- Deliver to the financial objectives for the contract and retrofits with control billing/cost. Drive team to maintain with improvement of margin
- Ensure the design solution is fit for purpose in meeting the project requirements with the lowest cost of delivery
- Manages the relationship with the appointed vendor as ensuring all delivery scope is completed on time and budget
- Support entire IT operation including system & network infrastructure with both software and hardware etc
- To contribute to guests' permanent satisfaction by providing high quality services throughout their stay
- Responsible for Service management covering
- Ensure planning and execution of various activities-onsite and offsite
- Identify current and future customer requirements for positioning solution and engagement
5
Experience For Guest Service Team Leader Resume
- Develop and drive strategies for enhancing advance service portfolio with target installed base and new accounts
- Support collection of outstanding payments from identified customers/accounts for invoices
- Never worked in a hotel a minute yet but keen to learn everything how to deliver service technically and through communication,
- Drive GE’s high standards of ethics and compliance within your team
- Execute cash or debt transactions in accordance with instructions
- Reconcile bank accounts or other records. Identify causes of variances and recommend actions to management
- Work with outside parties, e.g., banks, to confirm transactions and to reconcile any differences in records
6
Experience For Guest Service Team Member Resume
- Maintain worksheets and databases of Treasury information
- Supports the Supervisor and assists in the communication of all relevant department and company information and initiatives
- Acts as a career coach, role model and mentor to provide learning opportunities; conducts regular development discussions and performance reviews with each employee
- Motivates team to top performance and potential
- Provides project management leadership and organization to key projects
- Reviews and analyzes call center results and performance trends to identify results improvement opportunities i.e. revenue growth and expense control
- Reviews and collaborates with senior management to ensure quality service and sales goals are achieved and identify ways to improve
- PC Literate - Windows, Word, Excel, Planning - Develop realistic plans that are detail and clear around how to meet a goal. Organize people and tasks, and action step to achieve the goal, have contingency plans to achieve the goal
- Support individual and team efforts to meet key performance measures such as first call resolution, call quality, ticket quality and call duration
7
Experience For CDD Service Team Lead Resume
- Identify development needs and participate in the development of team members, leading and mentoring by example; assist in elaborating and implementing staff development/action plans
- Escalate issues appropriately and with urgency; interact with internal and external partners as needed to provide resolution to guest requests and issues
- Goal-orientation; ability to excel in a metrics-driven environment and to deliver results
- Manage/Supervise field service operations and administrative support in their assigned branch
- Ensure organizational initiatives are executed in accordance with corporate goals and budgets
- Answer specific customer requests and complaints, visit customer when necessary
- Champion Zero Harm. Ensure that safety is kept at the forefront of all messaging and that business practice is aligned with a safety first philosophy. Ensure that all safety goals are achieved and that all safety related initiative deadlines are met
- Champion the development of people. Develop and maintain an effective service workforce through a variety of recruiting, hiring, training, motivating and coaching techniques
8
Experience For Sampler Service Team Manager Resume
- Plan equipment, tools and clothing needs for in-house technicians
- Research and share "Best Practices" with the Service team
- Champion the Performance Management Culture. Mentor and motivate direct reports to improve effectiveness and to address performance gaps. Conduct performance reviews/assessments, as required
- Establish and maintain programs consisting of a high level of quality and timely service to customers for maximum retention. Achieve ADT metrics. Regularly monitor results and address issues and concerns that impede positive results
- Communicate new policies, or Installation techniques, and other modifications to respective teams
- Promotes a collaborative and positive work environment between sales, admin, installations, and customer service center locations
- Ensure all financial and operational targets (Scorecards) are met
- Ensure timely delivery of quality Service work to customer base
9
Experience For Guest Service Team Lead-attractions Resume
- Recruit, interview and select new Service technicians, as required
- Approve technician timesheets, expense reports and other related documents
- Keep associates informed of any Company and Industry changes
- Generate revenues through security systems upgrades and add on RMR services
- Adhere to and drive ADT core values
- Oversee the use of standard process workflows by team
- Serve as a backup to the VP, Client Services as needed
- Analyze team statistics and prepare reports for the VP, Client Services
- Work in collaboration with an associate to establish Individual Development Plans
10
Experience For Imaging Service Team Leader Resume
- Understand market trends and Emerson’s strategic direction and executes plans to ensure that PWS UK service capabilities are in alignment with these
- Work in conjunction with other members of PWS team members to ensure that the UK meets its financial performance targets for KOB3 in compliance with Emerson’s corporate governance standards
- Promote and participate in the success of the UK PWS Operations organisation
- Report KPI of Sure Service contracts
- Manage additional day rate works, spares and repairs
List of Typical Skills For a Service Team Resume
1
Skills For Service Team Manager Resume
- Proven conflict resolution skills, leadership and people development
- Proven conflict resolution skills and people development
- Excellent oral and written communication skills and sales techniques
- Communicate effectively with all levels of internal and external contacts verbally and in writing
- Prior experience in executing organizational strategy in a cost and high efficiency manner
- Proficient skills in MS and Bank applications
2
Skills For CSC Service Team Manager Resume
- Demonstrated experience in safety and safety management on large commercial and infrastructure projects
- ADT or associated service company experience is a strong asset
- Continuously develop and improve knowledge of products, services and customer service skills
- Supervisory and instructional skills
- University or community college graduate with 7 to 10 years of work experience; or an equivalent through work experience, special courses and self-development
3
Skills For Service Team Lead Resume
- Utilize service recovery skills in order to ensure client concerns are resolved timely and with empathy, courtesy and to the client’s satisfaction
- Hands on Experience of working on ABB Control system platforms and/or other Automation systems
- Has at least two years of experience working as a Front Office Receptionist in a Hotel
- A full valid UK Driving Licence
- Experience of developing customer relationships
4
Skills For White Glove Service Team Leader Resume
- Experience with at least 5 years in Process Automation domain
- Previous experience documenting customer calls in a case management, ticketing or CRM systems is required
- Customer service experience requiring extensive telephone customer interaction in a high-volume, metrics-driven call center environment
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations
- Technical support experience in a computer-related area
5
Skills For Guest Service Team Leader Resume
- Lean/SixSigma experience as applied to service industry
- Related experience in a broker/dealer and/or RIA service or operations environment
- Position typically requires 1-2 years of college or equivalent work experience
- Proven ability to develop and lead a team
- Experience in Luxury Segment is an advantage
- Proven commercial/contractual acumen
- With a strong “on the floor” presence
- Proven ability to manage a team of technicians, sub-contractors and administration staff
- Experience in the motor trade is essential
6
Skills For Guest Service Team Member Resume
- Oversee daily activities of the team to optimize our clients' experience
- Relevant experience as an Engineer in a process control/power plant environment is essential
- Learning - Set personal development goals and consistently looking for learning opportunities in order to get better
- Acting as a business analyst for the bigger projects (clarifying the business requirements, designing the products, testing and UAT organization)
- Coordinating a team of 4 developers of tactical tools (tools developed in C#.net, SQL, VBA, Microsoft Access, Excel)
- Acting as an Agile master for the team
7
Skills For CDD Service Team Lead Resume
- Keeping the relationship with the clients from France, Romania and Bangalore
- Preparing the dashboards and provides visibility to the clients
- Acting as the first level of escalations for the client
- Provides training, coaching and counselling to employees
- A customer focused individual with an uncompromising attitude to delivering customer service and maintain a customer centric culture within the Service team
- Train and mentor team members and identify development needs across the team, working with the VP to coordinate additional training as needed
8
Skills For Sampler Service Team Manager Resume
- Participates in strategic business planning and annual budgeting processes for KOB3
- BSc in Engineering, such as electronics, computer science or control engineering
- Identifyareas of improvement and delivery, championing and driving results and superiorbusiness performance
- Develop goals and consistently seek learning opportunities in order improve. Ability to be flexible to changing roles and responsibilities
- Develops contingency plans for handling anticipated obstacles or problems
- Offers an attentive service to guests, adapting to each guests specific requirements
9
Skills For Guest Service Team Lead-attractions Resume
- Actively identify client needs by cross selling appropriate bank products and services to meet or exceed individual and departmental referral goals
- Attend training as required/needed
- Oversee laws and standards respect related to future and existing installations (ULC standards, Inspections, Fire, etc
- Enhanced understanding and implementation of strategic goals
- Manage Sure Service contracts including fault calls, planned maintenance visits
- Prepare, maintain and update documentation for performed services, installed base information, customer contacts and service planning in business systems
- Maintains adequate staffing levels, as required
- Recruit,interview and select new prospecting candidates, as required
- Overall responsibility for spare parts management ensuring sufficient spare parts are available at all times
10
Skills For Imaging Service Team Leader Resume
- Overall responsibilities for training of stake holders and staff
- Use of tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
- Persists to overcome obstacles
- Takes immediate action to resolve problems
- Works closely with customers to find out what they value the most
- Addresses the source, not just the symptoms, of customer problems
List of Typical Responsibilities For a Service Team Resume
1
Responsibilities For Service Team Manager Resume
- High‐level creative and analytical skills with a hands‐on approach to problem solving
- Supervisory/Management and Instructional background, customer service experience, work scheduling
- Willing to surprise
- Respects the hotel's commitments to the ''Environment Charter'' (saving energy, recycling, sorting waste etc.)
- Possess a comprehensive understanding of Air-Ground Lighting Control & Monitoring System (AGLCMS) principles and design knowledge
- A high desire for getting the best out of people, using every interaction and as a coaching and development opportunity
- Implements the KYC/AML day to day operational plans for existing counterparties and ongoing monitoring and review of counterparties’ records
- Is responsible for implementing and following up the hotel’s preventive maintenance programme
2
Responsibilities For CSC Service Team Manager Resume
- Promotes the brand loyalty programme, adapting the sales pitch to suit the guest's needs
- Coordinate and perform scheduled services and on-call services
- Schedule resources in the UK service team and resources assigned to UK service
- Identifies and reports Sales opportunities to Sales Team
- Be the primary point of contact for KOB3 sales support requests
3
Responsibilities For Service Team Lead Resume
- Work with KOB3 Field Sales Engineer closely such as assisting in the produce of sales proposals, providing technical input, resource estimation and project plan
- Assist internal and external auditors in reviews and audits
- Responsible for ensuring service compliance to Emerson Business Ethics, Trade Compliance, Checkpoint, Records Retention and the Integrated Management System (HSEQ) and for promoting a continuous improvement culture within the service team
- Coordinate and Conduct Ovation training courses for Operation and Maintenance personnel
- Able to travel and work outside of home office 50% of work time
4
Responsibilities For White Glove Service Team Leader Resume
- Provides support to the Branch Manager, and promotes teamwork between Sales, Installation, Administration, and Service teams, as well as other departments within the region
- Promotes and maintains positive customer focused relationships
- Manage day to day activities of field operations in their assigned branch(s)
- Champion Zero Harm. Ensure that safety is kept at the forefront of all messaging and that business practice is aligned with a safety first philosophy.Ensure that all safety goals are achieved and that all safety related initiatives deadlines are met
- Research and share "Best Practices" with the Install team
5
Responsibilities For Guest Service Team Leader Resume
- Promotesa collaborative and positive work environment between sales, admin,installations, and customer service centre locations
- Ensureall financial and operational targets (Scorecards) are met
- Ensuretimely delivery of quality Service work to customer base
- Approvetimesheets, expense reports and other related documents
- Maintaintechnical knowledge of current standards and new developments
- Keepassociates informed of any Company and Industry changes
- Adhereto and drive ADT core value
- Sees it through - Just like a well-crafted financial plan, we focus on the long term. We believe in following through on our commitments, regardless of the personal and professional costs, and celebrating our achievements
- Breaks away from the crowd - We believe in doing things differently from our peers to better serve our stakeholders. We encourage novel ideas, fresh perspectives and paradigm shifts
6
Responsibilities For Guest Service Team Member Resume
- Cultivates a better version of yourself - We can always choose to be better tomorrow than we are today, and we strive to continually improve through intentional incremental growth
- Is a coach and challenger - We believe in encouraging those around us to be excellent in what they do. We work to better recognize and help ourselves and others to escape the drama roles of victim, persecutor and rescuer
- Makes promises come true - Honoring promises is at the core of our business. Whether to our partner CPAs and advisors, their clients or each other, we are dedicated to enabling all to keep the important promises they make
- Document actions in case / interaction notes
- Has an impeccable attitude which conveys the image of the brand and hotel '
7
Responsibilities For CDD Service Team Lead Resume
- Prepares and serves snacks or breakfasts
- Ensure the Team adheres to the high standards of Health and Safety management required by company and our customers
- Maintain overall responsibility for the delivery of complex maintenance contract to the required quality, schedule and budget
- Preparation of maintenance work plans, review and optimization
- Deploy standard methodologies in the delivery and control of projects
- Direct the day to day operations of the service team
- Developing trust and managing the relationship with customers and ensuring a shared understanding of key issues between all parties is maintained, maintain customer relationships at the appropriate senior level
- Define all vendor requirements and work with Supply Chain to ensure all vendor contracts and orders are appropriate for both service/retrofits from a scope/cost and risk viewpoint. Lead or participate in negotiations as necessary
- Participate in the hand-over of projects from Sales to Service team and Project to Service team
8
Responsibilities For Sampler Service Team Manager Resume
- Manage day to day activities of field operation in their assigned branch(s)
- Champion the development of people. Develop and maintain an effective Installation workforce through a variety of recruiting, hiring, training, motivating and coaching techniques
- Promotes a collaborative and positive work environment between sales, admin, installations, and customer service centre locations
- Tracks and records daily/monthly/quarterly commercial installation and service activity to include individual installers' and service tech efforts and results
- Establishes, maintains and coordinates a high level of quality and timely installation and service to customers for maximum retention
- Serves as the primary contact for the district installation work force to provide input and feedback related to Corporate Operations for Installation and Service
- Assists commercial sales force by developing low installation costs and suggesting proper and varied applications of systems and systems designed
- Conducts meetings monthly. Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising
- Key interactions with General Manager, Regional Operations Manager, engineers, fire planners, estimators and sales organization
9
Responsibilities For Guest Service Team Lead-attractions Resume
- Evaluate associates’ workloads to ensure the efficient distribution of new business within the team
- Handles any guest complaints and/or remarks; provides a response as soon as possible,
- To Welcome guests as soon as they arrive with great care and attention
- To handles any guest complaints and/or remarks; provides a response as soon as possible
- To convey the brand and hotel image through his/her irreproachable attitude
- System Expansion, System Upgrade, Advance Services in OGC installed base
- Maintain customer relationship through professional approach
10
Responsibilities For Imaging Service Team Leader Resume
- Generate Automation Service Orders from ABB installed base
- Report to Service Sales Manager
- Assign and guide Guest Service Executives and Guest Service Attendants in details of work
- Prepare and conduct daily pre-shift meetings, communicate effectively with the Team Members and provide them with any information necessary to provide guest service in accordance with Hilton Standards
- Ensure that a detailed hand over is carried out between shifts
- Ensure our guests receive a fast, efficient and friendly check in and check out
- Ensure all customers’ queries or requests are handled in a polite, efficient manner
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