Service Technical Specialist Resume Sample
Horace Turner
9171 Rosalia Unions,
Chicago,
IL
+1 (555) 871 7442
Work Experience
Field Service & Technical Advising Specialist
08/2017
-
PRESENT
Houston, TX
- Early adoption of all new level products
- Champion the field service adoption of the new products
- Responding to, troubleshooting, and resolving daily problems and requests forwarded by Client Service representatives
- Working directly with members of other STRATA departments, including Onsite Training, Sales, and SWAT as required
- Supporting the STRATA hosted application environment by performing installations, upgrades and other needed tasks
- Escalating urgent problems requiring more in-depth knowledge to the appropriate internal resources, such as SWAT
- Monitoring the status of issues in the "Mantis" issue tracking software on a daily basis, when the manager is not available to do so
NA Field Service Technical Specialist
01/2012
-
03/2017
Los Angeles, CA
- Expanding their own knowledge of STRATA products and of the underlying technologies required to support those products (e.g. Operating systems, database platforms, etc.)
- Documenting customer feedback concerning software use, needed application adjustments, and enhancement requests
- Performing an on-going analysis of all applicable STRATA programs to identify possible improvements
- Updating TAPS resources including shared knowledge bases, and the documentation used to support the hosted application environment
- Updating documentation to support the use of STRATA’s Agency software products, if required
- Assisting in quality assurance testing for STRATA’s Agency software products, if required
- Providing guidance to Client Service Representatives who are working on special projects (e.g. Writing documentation, product testing, etc.)
- Assisting the Client Service Manager in identifying training needs and/or improvement opportunities for the Client Service Department
Field Service Technical Specialist Level
08/2007
-
09/2011
San Francisco, CA
- Ensuring the continuous operation of the help desk by answering calls from clients during times when there are not enough Client Service Representatives available
- Performing certain essential job functions outside of business hours, including on weekends, if required
- Carrying out all essential job functions in a courteous and professional manner
- Evaluate skillset demands and estimate man hours of site labors to support pre-sales activitities
- Develop and further expand boiler/HRSG knowledge and expertise
- Perform administrative functions such as: writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis
- Follow controllership procedures to maintain GE’s inventory of replacement parts. This includes part ordering, expediting, receiving, stocking, inventory, and delivery
- Perform material handling (unpack, move, pack) with 100% compliance to safety guidelines
Education
University of Idaho - Boise Center
2002 - 2006
Engineer's Degree in Engineering
Professional Skills
- Strong and effective problem identification and solution skills
- Proven analytical and quality / process improvement skills
- Fluency in German and strong English language skills
- Proven years of experience, including: Drilling / Installing and maintaining Surface Wellheads and X/Tree’s (Offshore): HPHT; MSNT; NT2
- Moderate to rich exposure to Steam Turbine Outage execution skills mainly on large Steam turbines of 100 MW and above
- Good Communication as well as Writing skills
- Good observational and analytical skills to resolve technical problems
How to write Service Technical Specialist Resume
Service Technical Specialist role is responsible for english, drilling, credit, training, integration, database, security, architecture, reporting, manufacturing.
To write great resume for service technical specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Technical Specialist Resume
The section contact information is important in your service technical specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Technical Specialist Resume
The section work experience is an essential part of your service technical specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service technical specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service technical specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Technical Specialist resume experience can include:
- Takes ownership of Install Success KPI in collaborative work with the factory and the service team. Takes ownership of the respective platform KPI’s including Global/E3 escalations average closure days’ improvement, mean time to repair (MTTR) reduction. Supports SCIEX Customer Defect Tracking & Resolution program (CDT&R)
- Meet customer schedules effectively though advanced planning and create ability to expedite shipments as required to meet deadlines
- Good Experience and knowledge on Gas Turbines / Heavy Duty Machines (HDGT) or Similar
- Experience in IT industry. Over 5 years’ storage industry expertise and customer consultant experience
- Good experience in Mark VI and VIE control systems
- Solid interpersonal and leadership skill
Education on a Service Technical Specialist Resume
Make sure to make education a priority on your service technical specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service technical specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Technical Specialist Resume
When listing skills on your service technical specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service technical specialist skills:
- Technical abilities to analyse and calculate Rotors’ coupling alignment in consideration of shaft catenaries and its correction to achieve desired output for smooth operation of the unit
- Strong knowledge on rotating equipment installation/maintenance; solid knowledge of the
- Commissioning , Pre-commissioning and start up experience on Gas turbines (Fr 52d , 6B)
- Experience in material transactions and inventory management using Oracle
- Experience on DLE (Dry Low Emission) and DLN (Dry Low NOx) systems mapping
- Qualification in Mechanical Engineering is preferable or equivalent knowledge and experience
List of Typical Experience For a Service Technical Specialist Resume
1
Experience For Field Service & Technical Advising Specialist Resume
- Experience in heavy equipment (locomotives / aircraft engines / gas turbines, etc) maintenance and/or troubleshooting
- Develop and maintain strong customer relationships to create repair opportunities in the shop and to gain access to craftsman labor force
- Cooperate with function team like as sales, parts, engineer on site
- Providing on-site technical direction on control systems installation, including loop checks,
- Knowledge of English language at least at intermediate level (writing, reading, speaking, listening)
2
Experience For NA Field Service Technical Specialist Resume
- Identify and Support Field Services on digital initiatives (developing, testing and giving feedback to Digital team)
- Work closely with other GE Wind Organizations (Field Services, Quality, FRO, Training, Parts Fulfillment, etc.) providing feedback to them about best practices
- Shall be responsible for on-site troubleshooting for ST operational issues in consultation with Service Engineering
- Work as part of a cross functional team, driving a "one team" focus, dedicated to customer success within the shop
- Meet inventory targets and operational targets including month-end and quarter close processes for inventory
- Manage materials fulfillment metrics including timely hardware "roll dates", kit quality and overtime / unapplied time
3
Experience For Lead Field Service & Technical Advising Specialist Resume
- Provide TPM training for Services team and related stakeholders
- Provide customers with high quality, value added service worldwide, front-line business of GE Power.
- Provide clear communication and technical guidance to railroad employees, management, GE employees, including; troubleshooting, material assistance, tooling and / or locomotive status, safety procedures, productivity and process improvements, and contract requirement clarification
- Coordinate and provide instruction on key programs and procedures related to locomotive maintenance / modifications
- Train and monitor work activities for safe and efficient locomotive repairs
- Ensure compliance with all applicable EHS regulations, OSHA work practices, and industry / site specific work rules
- Be responsible for all shift performance & execution, customer communications and issue resolution
- Work with customers externally and internally to identify new opportunities to improve our current processes as well as design and implement progressive management processes and systems based on LEAN and Six Sigma
- Be responsible for all aspects of warehousing and material management including fulfillment, transactional quality, inventory accuracy, productivity and freight forwarding and implementing materials storage upgrades as necessary
4
Experience For Field Service Technical Specialist Level Resume
- Willingness and ability to work various shifts, various days
- Willingness and ability to work in industrial shop environment
- Independently issue/advise/draft language, amend, examine, transfer, assign, pay and process fees for the most sensitive and highest risk transactions under Collection, Commercial and Standby Letters of Credit
- Responsible for client impact functions and if required back office functions associated with the issuing/amending/advising/transfers/assignments, or paying, calculating and collecting of fees associated with Collection, Commercial and Standby Letters of Credit
- Provide backup for training on new or revised functions and procedures
- Promptly respond to inquiries and tracers from customers, other UB departments, and correspondent banks by telephone, fax, telex, email, and SWIFT
- Research and resolve complex and high risk inquiries with the Bank's liaisons, customers, forwarders, and correspondent banks regarding the status of transactions
- Provide wind farm troubleshooting and maintenance work. Keep turbines running with high performance
- Provide outstanding customer service to assigned client base
5
Experience For Roa-service Platform Technical Specialist Resume
- Anticipate, plan and independently prioritize work to meet the client requirements and expectations including but not limited to accuracy and timeliness
- Ensure adherence to all established processing and client deadlines to ensure compliance with the department's service level commitment
- Ensure compliance with bank policies and procedures, various government regulatory agencies including U.S. Department of Commerce Anti-Boycott Provision, U.S.Treasury Department Office of Foreign Assets Control Regulations, Bank Secrecy Act, Anti-Money Laundering, Patriot Act, and Sarbanes-Oxley
- Provide customers with high quality, value added service solutions involving installation and maintenance of wind energy products
- Support the business growth requirements by offering feedback to regional leadership on improvement areas and business opportunities
- Partner with the Services Engineering teams and interface with external and internal
6
Experience For Technical & Production Service Specialist Resume
- Assure the correct implementation of the TPM activities through Audits, Training and Action Workouts
- Ensure compliance with all applicable regulations, OSHA work practices, and industry / site specific work rules
- Be responsible for all shift performance and execution, customer communications and issue resolution
- The position is a key part of the GE Wind Energy team and plays an essential role in the growth of wind energy services
- Provide technical direction and/or field execution management of wind energy projects within the region as required
7
Experience For Trade Service Technical Specialist Resume
- Support tools management on site
- EHS mindset and compliance, site implementation
- Service quality control on site and sub-contractors management
- Support leadership to drive the TPM (Total Productive Maintenance) initiative in Wind Service Operations – Latin America
- Assure field activities achieve the highest standard of quality and consistency across the region
- Train, support implementation, audit and share 5S activities/best practices on site, dispatch center and WTG
8
Experience For Regional Field Service Technical Specialist Resume
- Provide inputs for updates on maintenance manual requirements and maintenance checklist used to maintain GE Wind turbines
- Review document translations related to maintenance activities
- Follow up technical cases of field issues to support Maintenance Service activities in the region
- Identify productivity opportunities in Maintenance process
- Standardize processes of TPM across the entire fleet in the region and work on the full integration of Field Service X and ECO teams
9
Experience For PRC Comms Service Provider Industry Technical Specialist ITS ID Resume
- Travel availability required (30~50%)
- Provide clear communication and technical guidance to railroad employees, management, GE employees, including; troubleshooting, material assistance, tooling and/or locomotive status, safety procedures, productivity and process improvements, and contract requirement clarification
- Perform on-site installation of systems / equipment and ongoing preventive maintenance, repair and calibration after installation
- Develop and further expand technical knowledge and expertise of currently recognized industry standards for engineering ability
- Coordinate and provide instruction on key programs and procedures related to locomotive maintenance/modifications
- Ensure compliance with all applicable regulations, OSHA work practices, and industry / site specific work rules Be responsible for all shift performance & execution, customer communications and issue resolution
- Manage materials fulfillment metrics including timely hardware "roll dates", kit quality and overtime/unapplied time
10
Experience For PRC Comms Service Provider Industry Technical Specialist ID Resume
- Plan, prepare and/or instruct both internal and external training programs as required to impart and perpetuate field engineering and/or product knowledge in area of specialization
- Perform administrative functions, such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete, timely and thorough basis
- Garner knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
- Shall understand and learn various ST fleet technologies, maintenance / rectification/ installation practices as well as ST product Technical Information Letter from Product Centres and put the lesson learnt to practice
- Lead and execute loop check and commissioning phase, performing the functional tests
- Perform periodic knowledge sharing sessions amongst group members based on key competencies
- Use company e-tools to retrieve technical documents and management of packing list, bill of material and drawings
- Lead and execute assembly/installation and alignment of the equipment including foundation and soft foot checks
List of Typical Skills For a Service Technical Specialist Resume
1
Skills For Field Service & Technical Advising Specialist Resume
- Assisting field sales personnel in product demonstrations, new customer training, and product validations
- Check over equipment prior to it going offshore
- Solid understanding of offshore environment
- Previous experience in services/maintenance roles at railroad and/or any other heavy equipment (aircraft engine, oil & gas, mining, etc.) industry
- Good attitude to manage relationships with customer and Oil&Gas HQ, concerning technical and contractual aspects
- Experience leading people and crews for site activities
- Experience mechanically working with agriculture equipment
- Strong business acumen with the ability to sell products to the customer
- Additional experience in industrial / utility /
2
Skills For NA Field Service Technical Specialist Resume
- Apprenticeship in relevant discipline or equivalent knowledge and experience
- Related experience
- Additional experience in industrial / utility / power plant systems
- Significant experience, preferably in the Oil & Gas or Energy industry
- Experienced in start-up and operation of DLE on PGT Machines
- Experienced in Fr 6 and Fr 5 operations GE Machines
- Good English fluency both spoken and written
3
Skills For Lead Field Service & Technical Advising Specialist Resume
- Experience in field service or maintenance position
- Strong knowledge in maintenance procedures for GE Aeroderivate Gas turbines and their auxiliaries
- Strong knowledge in field devices, instruments, motors and actuators
- Willing to work in the office or onshore in Altens as and when requested by the company
- Reciprocating Compressors (“H” Series Machines)
- Troubleshooting capability and knowledge of associated systems namely BN 3500 / BN System 1/ Anti Surge Controller CCC / ESD PLC Triconix / F&G HIMA PLC
- Working knowledge and application of EHS rules
4
Skills For Field Service Technical Specialist Level Resume
- Willing and able to work various shifts on various days in a 24/7/365 environment
- Willing and able to work in a shop environment with significant time on the floor or on locomotives
- Willing and able to follow railroad site safety procedures
- Willing and able to travel as required for work, up to 20%
- Willing and able to travel as required for work
- Willing and able to work various shifts, various days
- Technical abilities to calculate & decide moves of turbine internals or casing w.r.t. rotor to achieve desired centering results
5
Skills For Roa-service Platform Technical Specialist Resume
- Analytical skills to troubleshoot on different operational problems of Steam Turbine and subsequently advise on short term as well as long term remedial measures in consultation with Service Engineering
- Strong knowledge in Gas turbines commissioning, troubleshooting and operation
- High energy self-starter comfortable interacting with the customer at all levels in a deadline driven environment
- Carry out Wellhead Upgrades as per engineering PRPs / FSM
- Competitive score on mechanical and technical aptitude written testing
- Extensive travelling to thermal power stations / GE Sites in India as well as occasionally travel to overseas sites
- Expertise in troubleshooting of Speedtronic™ Mark VI for GE DLN1 FR5 gas turbines in oil & gas industry
6
Skills For Technical & Production Service Specialist Resume
- Follow up all quality procedures according to BHGE QA manual and procedures
- Legally authorized to work in MEXICO for this opening
- Represent GE to the customer by providing technical solutions and timely OEM replacement parts
- Able to design / establish processes and initiate the manufacturing process
- Proficiency in MS Office applications (MS word/MS excel/MS Power Point) etc
- Reasonable understanding of time/cost control for assigned outage execution related site activities of Steam Turbine Overhaul /upgrade/retrofit installation and successful outage execution within assigned time & cost estimates
- Exposure to outage execution process like outage planning/outage execution including site mobilization/execution of job along-with designated vendors/ outage closure/ Outage feedback & Lesson Learnt
- A good get along with colleagues/vendors and Customers
7
Skills For Trade Service Technical Specialist Resume
- Able to quickly organize and lead colleagues, subordinates and external vendors in the team to achieve desired outcome
- Systematic approach to understand problems, learn solutions and train others
- Zero deviation on GE EHS policy
- Strict Compliance to GE policies
- Strong knowledge on rotating equipment installation/maintenance and/or control philosophy of Centrifugal Compressors and their auxiliaries (lube oil system, fuel gas system, seal gas system etc…)
8
Skills For Regional Field Service Technical Specialist Resume
- Understand and implement mechanical drawings (section dwg; construction dwg; P&ID; alignment specification, flushing/blowing procedure; piping specification; etc…)
- Strong analytic and problem solving skills together with good interpersonal & organizational skills
- Good in Italian Language
- Availability to travel frequently to on and off-shore sites
- Knowledge of GE Speedtronic turbine control panels
9
Skills For PRC Comms Service Provider Industry Technical Specialist ITS ID Resume
- Knowledge of PLC control panels
- Field Engineer Program (FEP) graduate or equivalent development program
- Able to interface at all levels
- Able to carry out Field Repair on all VG Products: (list not extensive) Replace Valve Seats & Gates (On location)
- Able to fault diagnose and complete field repair of valve actuator(s) (CH/AVA)
- Be customer focused and results driven
- Deep knowledge of cloud, data center, virtualization, Telco’s current IT architecture and solutions on BSS/OSS/CRM systems
10
Skills For PRC Comms Service Provider Industry Technical Specialist ID Resume
- Work in a home-based office
- Frequent travel, sometimes with short notice
- Climb steel/concrete towers up to 100m on a daily basis
- Ability and willingness to climb 10 flights of stairs twice per day
- Ability and willingness to pass respirator fit test and physical
- Ability and willingness to pass Fitness for Duty requirements and site security requirements to obtain unescorted access
List of Typical Responsibilities For a Service Technical Specialist Resume
1
Responsibilities For Field Service & Technical Advising Specialist Resume
- Organising Pre and Post activity meeting
- Carrying out tools room talk at Site
- Maximise regional Training / familiarisation / competency/ pre-job planning, be ready to serve … OTD / Strategic Initiatives
- Address operating culture issues in underperforming teams, be honest with employees on performance and discuss development needs … The Way We Work
- Daily reporting to the field Service Head & PM for the Site progress and the next day program
- Equipment start-up, diagnostic and troubleshooting
2
Responsibilities For NA Field Service Technical Specialist Resume
- Perform small mechanical repairs at machining tools in the workshop
- B.E/ B.Tech. or Diploma preferably in Mechanical Engg
- Provide clear communication and technical guidance to railroad employees, management,
- Shall be accountable for outage preparation for requested works on site Outages including retrofit installations on Own as well as various OOEM fleets mainly within India region, and need based support to other regions of GE Power
- Shall be accountable for delivering execution of site activities of Steam Turbine mainly dismantling, fact finding, implementation of rectification solutions, quality rebuild of the unit and back to operation successfully
- He shall provide periodic knowledge sharing sessions amongst group members to build-up key competencies
- Supervise the installation, calibration and set up of instruments
- Lead and execute unit start-up and performance tests
- Prepare field services jobs and interventions with the project managers based in the GE Oil & Gas offices
3
Responsibilities For Lead Field Service & Technical Advising Specialist Resume
- Assist Start-up Engineer during the commissioning phase ensuring proper and safe operation of the machine by evaluating the running parameters and troubleshoot control system problem as they arise
- Write accurate professional reports acting as single point of contact between Customers and GE Oil & Gas Headquarter concerning technical issues and interfacing with all involved functions
- Lead and execute independently inspection of Centrifugal Compressors and accessories
- Provide technical guidance to employees and management
- Execute the assigned AQCS projects within the specified time line
- Inspection of the assigned AQCS equipment and development of the detailed inspection report indicating the damaged parts and the acceptable parts along with the recommended spare parts required for health restoration
4
Responsibilities For Field Service Technical Specialist Level Resume
- Development of Service Scope based on the Site inspection along with the resources and T&P required to complete that service scope
- Development of detailed bar chart for the Service Scope
- Interact with cross functional team to deliver the scope on time
- Identification site hazards (SRA-Safety Risk Assessment) and Point of Work Risk Assessment (POWRA)
- Generate & ensure pull through Spares & Services business from the client’s and share the leads with the Product managers
- Experience in Services for Power Generation in the domain of Field Service, manufacturing, Product Management, Engineering, Control System, commissioning
5
Responsibilities For Roa-service Platform Technical Specialist Resume
- Willingness to travel site to site
- Agreed for site deputation even for 3- 4 month
- Provide clear communication to customer employees, customer management and GE management on work to be performed, equipment status, productivity, and process improvements, and liaison with other departments as necessary
- Unloading and Inspection of the major auxiliaries at the installation site and their placement on the foundation
- Geometric dimensional check of foundation, equipment and auxiliaries skids positioning, levelling (ensure levelness and elevations of subsole plates and perform contact checks between subsole plates and package supports) and alignment
- Installation and assembling activities of Machine Components and auxiliary equipment such as oil console, air system, interconnection piping, coolers, structure, ducts, oil flushing, blowing, etc
- Pre-commissioning and commissioning of oil system, starting system, fuel gas system, air system
- Ensure all gas piping and orifices are correctly installed for each piping system
6
Responsibilities For Technical & Production Service Specialist Resume
- Mark-up all piping drawings to show piping modifications
- Perform lube oil and cooling water systems flushes as per GE recommended procedures
- Install inlet and exhaust systems per GE / Vendor specifications
- Advise on interpretation of GE drawings for installation optimisation
- Work closely with Instrumentation Engineer during the installation, calibration and set-up electrical instrumentation (such as vibration probes, temperature elements, servo actuators calibration, etc)
- Check-out and initial operation of base mounted components
7
Responsibilities For Trade Service Technical Specialist Resume
- Hot Gas Path Inspection
- Major inspection, see TTS_001_000 Service Note of TAs Tech Support for detailed task list
- Supervise the installation, maintenance and repair of mechanical components
- Lead and execute disassembly, inspection and reassembly of aeroderivative gas turbines
- Lead and execute unit start-up and performance tests ensuring proper and safe operation of the machine by evaluating the running parameters and troubleshoot mechanical issues as they arise
- Ensure all in-field activities carried out safely complying with company Environmental Health and Safety guidelines and procedures
8
Responsibilities For Regional Field Service Technical Specialist Resume
- Meet and exceed Billable OP plan days … Cash / Execution
- OCPD, manage cost / bullet train, cost out and maximise interco / inter regional utilisation … Margin / Strategic Initiatives
- Drive performance feedback meetings to reduce NPT events … Simplification and customer impact
- Zero compliance and EHS events … The Way We Work
- Driving effective and coordinated completion of all region field service activities pertaining to on-site subsea / Offshore, completion, commissioning and life of field maintenance activities
- Building and growing local regional field service strategies based on global template, i.e. number of resources, training plans, logistics, direct hires, technical support, planning etc.
- Interfacing with all key stakeholders: - customers, sales, project management, Operations management, Rentals and integrated services to coordinate appropriate technical resources when and where required
- Partnering with local HR to grow the local field resource pools, according to the local business requirements and global fulfillment workforce capacity … Drive the recruitment strategy to achieve the desired capacity for the field service organization
- Leading the local team of Field Service personnel to assure their professional development thru ongoing training targeted by the Global FSCC Competency and Capability program
9
Responsibilities For PRC Comms Service Provider Industry Technical Specialist ITS ID Resume
- Leading the local logistics of all Field Crews i.e. housing, transportation, visa applications in country as applicable etc.
- Work with required business systems (ERP’s) to ensure all service activities are properly and fully documented and turned in for invoicing per company requirements
- Ubsea and/ or Drilling experience in a Technical/Field service capacity and proven strong oral skills / organisational / managerial experience
- Ability and willingness to work under high stress conditions
- Ability and willingness to work in radiation-controlled areas and radioactively contaminated areas
10
Responsibilities For PRC Comms Service Provider Industry Technical Specialist ID Resume
- Ability and willingness to travel 75% of the time to domestic and international plant sites
- Ability and willingness to work 12 hrs / day and 7 days / week when needed for project delivery
- Centrifugal Compressors (BCL and MCL Types of Machines
- PGT 25 Machines and their auxiliaries (lube oil system, fuel gas system, seal gas system, steam system etc…)
- Understand and implement mechanical drawings (section dwg; construction dwg; P&ID; alignment specification, flushing/blowing procedure; piping specification; wiring diagram, etc…)
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