Technical Service Rep Resume Sample
Stan McGlynn
1780 Welch Course,
Detroit,
MI
+1 (555) 254 3512
Work Experience
Senior Technical Service Rep
11/2016
-
PRESENT
Chicago, IL
- Performs various customer service functions including answering phones, computer order entry, expediting/tracking parts orders, customer assistance in determining correct service parts required and technical support. Expedites parts on back order using computer to source parts locations
- Learns and becomes well versed with all product lines and applications
- Traces lost or delayed shipments by providing precise and accurate information to appropriate carriers to assist with expedient shipments
- Provides information to dealers regarding pricing, terms, discounts, weights, etc., as requested. Uses knowledge of products, pricing structure, price books, parts manuals and other reference materials. Calculates dealer net prices on parts. Directs customers to the online system, CSI, when applicable
- Assists retail customers by providing dealer location information for best possible service
- Manages assigned accounts proactively on a daily basis to include submitting to the direct report a weekly call summary report
- Responsible for making or exceeding personal account assignment quotas
- Assists in training and developing new Customer Service personnel
- Evaluate orders that are on special order holds
Technical Service Rep
01/2013
-
09/2016
Chicago, IL
- Assists in gathering data to include but not limited to calculating and preparing direct or dealer assisted parts bids for assigned accounts
- Knowledge of farm equipment or have a high mechanical aptitude is essential
- Excellent communication skills required, both verbal and written. Good Human Relations skills necessary
- Problem solve and persuade is essential
- Good computer and math skills required
- Support the client’s business recently awarded to NalcoChampion WellChem Technologies’ group
- Build sales position by establishing strong customer relationships at all levels, provide timely resolution to customer’s concerns, and quickly troubleshoot problems
Technical Service Rep / Professional
02/2006
-
07/2012
Houston, TX
- Identify customer’s needs / expectations and assess competitive activities such that sales strategies can be developed to increase sales / profits
- Maximize profit contribution by differentiation through superior technical problem solving which produces higher yield rates, lower reject rates and optimum appearance on the customer’s production line
- Provide information and training to distributors for AkzoNobel’s products Webinars on complaint process, assisting product management on new product releases
- Develop distributors’ skills for implementing cost savings and efficiency improvement plans for end-users based on the application of technical solutions. This as a result of CBT testing maintain / create TDS information in accordance with the PIF and lab. Updates TDS and Program notes as needed. Participate in the automated TDS global project
- Supports the maintenance and updating of the Program Notes for the ATC’s in conjunction with the TDS information and Instructors. Key to gain Instructors feedback and buy in for changes
- Utilize technology and troubleshooting skills to identify and propose improvements to help improve and optimize the application of AkzoNobel’s products. through Competitive Bench Mark Testing
- Establish a network across AkzoNobel’s technical organizations in order to identify technologies that are potentially relevant to AkzoNobel’s customers. Attend Wig calls and monitor feedback from the field for competitive disadvantages and advantages
- Provides intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management with Sales. Knowledge of all types of spray applications helpful
- Responds to complex questions and concerns from the customer regarding product lines and general performance requirements without reliance on others for that information
Education
Ave Maria University
2002 - 2006
School's Degree in Chemistry
Professional Skills
- Time management, communication skills, decision making, interpersonal, computer and organizational skills
- Strong prioritization, organizational and multi-tasking skills
- Strong time management skills and work ethic
- Experience in food packaging or other related experience
- Proficient with Microsoft Office Suite Keyboard/typing skills
- Perform multiple tasks effectively and adapt to new situations and changing priorities
- Provide accurate, valid and complete information by using the right tools/methods while following communication procedures, guidelines and policies
How to write Technical Service Rep Resume
Technical Service Rep role is responsible for reporting, testing, application, telecommunications, retail, finance, training, integration, database, telephony.
To write great resume for technical service rep job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Service Rep Resume
The section contact information is important in your technical service rep resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Service Rep Resume
The section work experience is an essential part of your technical service rep resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical service rep responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical service rep position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Service Rep resume experience can include:
- Possess a valid US Driver’s License
- Computer technology experience – Email, Excel, Word, Google Apps, CRM
- Customer service experience
- Experience working in a technical service role
- Experience working with water filtration
- 1 – 3+ years’ experience directly related to well service stimulation business
Education on a Technical Service Rep Resume
Make sure to make education a priority on your technical service rep resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical service rep experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Service Rep Resume
When listing skills on your technical service rep resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical service rep skills:
- Experience with general PC hardware, communication devices, and/or networking. RF experience desirable
- Knowledge/aptitude in electricity, mechanical, pumping systems & experience in materials handling
- Electronics certification or equivalent experience required
- Successful technical service or field sales support experience
- Strong ability to methodically evaluate complex problems and provide recommendations for resolution
- Experienced in repairing electro-mechanical equipment down to electronic and mechanical component level in a service centre environment
List of Typical Experience For a Technical Service Rep Resume
1
Experience For Field Technical Service Rep Resume
- Responsible for setting up the Pre-Treatment runs by ensuring adequate material and chemicals are available
- Responsible for the day to day operations of pretreating Novelis coils at Material Science Corporation’s (MSC) Walbridge, Ohio Facility
- Become proficient in analyzing chemical trends and coat weights to enhance the process controls at MSC
- Follow all Axalta and customer safety regulations
- Lead Axalta mutual standard program at customer site
- Provides telephone and electronic case support for technical product support, all warranty claim authorizations Assists dealers with vehicle troubleshooting, diagnostic, and repair assistance
- Become proficient at identifying surface defects in Class A-QG06 material, as they are the most common non-conformances. Become proficient in dispositioning metal: QG05 & QG06
2
Experience For Technical Service Rep / Professional Resume
- Implement the Reference Panel Process on Key Novelis supplied stampings
- Assists in installation and startup of equipment
- Trains customer personnel in equipment operation, maintenance and sanitation
- Maintains records and issues reports required in the field service function
- Position generally requires daily travel with frequent overnight travel. Flexibility in an altered work week schedule is required due to weekend and sometimes holiday installations
- Competent in mechanical, electrical, and pneumatic trouble shooting
3
Experience For Senior Technical Service Rep Resume
- Inform customers of safety regulations, technical information, modifications and improvements
- Enhance customer relations with regular calls, value capture, audits of equipment, securing parts and advise on packaging techniques per territory business plan
- Mechanically inclined and innovative
- Travel overnight 30% of the time
- Nice to have - Previous insurance and Epic insurance systems
- Troubleshoots, calibrates, adjusts, tests, diagnoses, and maintains equipment, components, devices, or systems
- Performs calibration, configuration, upgrades, PM’s and repairs as per Medtronic internal procedures
4
Experience For Technical Service Rep-coil Resume
- Responsible to understand and follow corporate and functional business unit procedures as well as technical guidance documents
- Provide after-hours service/support, where required
- Troubleshooting and sustaining/improving managed service Radio Frequency (RF) and Internet Protoco (IP) network capabilities through the use of various monitoring tools and applications
- Understand customers’ needs
- Kraft pulp production
- Less than 15%
List of Typical Skills For a Technical Service Rep Resume
1
Skills For Field Technical Service Rep Resume
- Steel industry experience
- Proven ability to utilize analytical/statistical tools
- Clinical laboratory, phlebotomy, and/or medical assistant experience
- Preparing of submissions and proposals to clients including “binders” using Policy Works
- Receiving and responding to inbound telephone calls and web/email inquiries from external and internal customers
- Supporting sales and marketing with timely completion of all administrative reports
2
Skills For Technical Service Rep / Professional Resume
- Scanning and attaching documents in Epic
- Completing insurance certificates using CertExchange
- Making requests to insurance companies
- Processing documents for both program and mid-market policies
- Confirming to loss payees/mortgagees/lienholders/lessors
- Inputting renewals that are not already in policy works
- Acting as backup Reception coverage where required
3
Skills For Senior Technical Service Rep Resume
- Preparing finance contacts
- Lifting up to 20 lbs
- Commercial or Industrial troubleshooting, installation, servicing and programming
- Perform equipment inspections to monitor the conditions of the equipment and the operation quality, issuing the corresponding reports
- Process customer orders using a variety of instructions furnished in written, oral, diagram, drawing, or schedule form
- Provides equipment troubleshooting, repair and maintenance, and process improvements to customers using Sealed Air / Cryovac materials
- Provide equipment troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials
- Document and communicate completed services by providing clarity and value to the customer
- Conduct pricing reviews and purchase order terms and conditions reviews
4
Skills For Technical Service Rep-coil Resume
- Keep records of all interactions following proper procedures, guidelines and policies
- Contribute to team goals by accomplishing related results as needed
- Work varying work schedules per business needs
- Hot air welding manually and with the Sarnamatic welder
- Assist or coordinate/supervise customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation
- Analyzes packaging quality and production problems to determine if equipment, material or product related
- Advise customers in establishing preventative maintenance programs and spare parts requirements
- Assists sales in supporting new products and and opportunities
5
Skills For Industrial Technical Service Rep Resume
- Technologist, Engineering or BSc
- Claims follow ups and reporting
- Works from schematics, engineering drawings and written or verbal instructions
- Provides technical/scientific advice to customers and sales personnel responding to product related questions, issues and problems
- Manage company assets including spare parts inventory, test equipment, computers and vehicle
- Complete department specific reports via on-line reporting system (Salesforce and Service Max)
- Complete all assigned training on time
6
Skills For Depot Technical Service Rep Resume
- Acts as escalation point for Technician Service Rep I group; responsible for knowledge transfer for escalated incidents back to Technician I group via training
- Logs, accurately tracks and documents all incidents in call tracking database, Customer relationship management (CRM)
- Data analysis Technical troubleshooting
- Paper making operations
- Install, maintain and repair water treatment/filtration applications
- Perform technical services to chemical treatment equipment on clients’ premises in order to ensure efficiency and operability of the equipment
7
Skills For Technical Service Rep-coil Coatings Resume
- Assist clients’ operations in order to give response to the treatment program previously designed, in compliance with client and company’s safety regulations
- Perform preventive maintenance and repair service to company equipment
- Perform chemical control to company´s products used in clients’ premises to ensure that products are within the ranges established
- Detect and report faults and/or product issues when they are outside the ranges established, to correct the difficulties efficiently, offering cost-effective alternatives for the company
- Perform stock checks of products on client’s premises in order to supply within the agreed time
- Participate in meetings with the team in order to make improvements in customer service
- Track orders and inform customer of status
8
Skills For Technical Service Rep-br-en Resume
- Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Shown ability to initiate and lead projects
- Good oral and written communication skills. Ability to use diplomacy to diffuse difficult customer facing situations, with multiple parties involved concerning coatings application issues
- Knowledge of statistical and process control
- Strong communication and organizational skills, strong attention to details, ability to work effectively under pressure, and ability to solve technical problems as necessary
- Solve practical problems and identify process improvements
- Perform work in a timely manner with a high level of accuracy
9
Skills For Technical Service Rep-albany Resume
- PC literate with the ability to use Microsoft Word, Excel and Power Point
- Work independently as well as in a team environment and work well with employees at all levels
- Excellent verbal and written communication skills required and have the ability to present an idea, concept or solution to internal and external groups at all levels
- Understand and assist in solving information technology problems. This would include all telecommunications IP/SIP technology and infrastructures such as key hybrid PBX, Voicemail, ACD/IVR, VoIP, T1, ISDN, Networking and Computer Telephony Integration applications and products
- Travel required per business needs
- General wet-end paper machine applications
10
Skills For Genpath Technical Service Rep Resume
- Experience with the following software programs: Windows, Windows Server Environment, Microsoft Office, SQL Server, Oracle, UNIX, Sun Solaris or related programs
- Provides telephone and electronic case support for technical product support and warranty claim authorizations
- Assists Customer Service and works directly with end users on escalated case resolution
- Supporting Sales, Marketing, and Technical departments with miscellaneous items as needed including, but not limited to, trade shows, models, field tests, roof tours, etc
- Become an expert on SQAM and NONC with respect to supplying Toyota
- Advises customers in establishing PM programs and spare parts requirements
- Conducts audits of equipment maintenance, material and packaging quality
- Bilingual French/English required (Winnipeg)
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