Technical Service Resume Sample
Merle Champlin
9899 Thiel Motorway,
Chicago,
IL
+1 (555) 642 6509
Work Experience
Technical Service Administrator
06/2017
-
PRESENT
Los Angeles, CA
- Adheres to all environmental, health and safety SOP’s, policies and procedures, including any department specific requirements
- Opening the call
- Coordination of associated shipments
- Ensuring completeness of call information
- Invoicing customers for repair/maintenance services provided
- Opportunities for growth, development and internal promotion
- K, tuition reimbursement, and generous time off
Technical Service Analyst
07/2013
-
01/2017
Phoenix, AZ
- Consignment stock – all activities that happen at customer plant
- Utilize knowledge, networks and CRM tool to answer stakeholder main worries or debrief on current situations and/or issues
- Capture compatible activities and analyses them
- Manage the device repair administrative process with JD Edwards (ERP software). This includes
- Experience
- Compile and document test results in paperless device history record and ensure compliance with QSR/ISO requirements
- Discuss technical problems encountered while testing with Group Leader or Supervisor
- Generally 1-3 years’ experience
Technical Service Intern
06/2009
-
03/2013
Detroit, MI
- Company paid certifications, licenses and training
- Builds technical service excellence through continuous improvement of own technical skills and capabilities – develop understanding of all Metal Coating Products to enable transfer between customers and when required
- Undertake regular audits and provide customer employee training as appropriate
- Solve tech issues both process and product within all product groups
- Build positive and mutually beneficial relationships at multiple levels and functions within customer accounts to support the development of joint projects, strategies and action plans
- Understand the customer’s needs and apply expertise and knowledge to provide optimum level of service
- Support KAMs, Sales Managers, Account Managers and customer by proactively answering questions and dealing with complaints when able, or taking ownership for resolution and feedback
- Engage in customer meetings / events as appropriate
- Competence to manage claims – small stuff – accountability
Education
Trinity University
2005 - 2009
Engineer's Degree in Chemistry
Professional Skills
- Strong presentation skills, written and oral communication skills, time management skills
- Strong phone skills, customer orientation, communication skills and ability to function as a member of a team
- Strong computer skills and experience with Microsoft Word, Excel, Access, and Outlook
- Good people skills and good verbal and written communication skills
- Strong organizational skills with the ability to prioritize and handle multiple tasks and projects simultaneously
- Excellent skills in building and maintaining relationships on different levels (up to senior management) within the industry as well as internally
- Proven examples of good decision-making skills when dealing with multiple alternatives
How to write Technical Service Resume
Technical Service role is responsible for english, computer, technical, customer, interpersonal, languages, microsoft, basic, organizational, analysis.
To write great resume for technical service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Service Resume
The section contact information is important in your technical service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Service Resume
The section work experience is an essential part of your technical service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Service resume experience can include:
- Excellent interpersonal skills required to effectively interface with customers, researchers, sales representatives, and manufacturing personnel
- Excellent verbal and written communication as well as strong presentation and organizational skills are essential
- Work independently, with strong self-direction and prioritization skills
- Working Experience: At least 5 years of technical service experience in Engineer Plastics, PA, PBT, POM, HTPA experience is preferable
- SAFELY and effectively operate a variety of injection molding machines and auxiliary equipment
- Proven history of successful project management and customer relations based on interpersonal skills and understanding
Education on a Technical Service Resume
Make sure to make education a priority on your technical service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Service Resume
When listing skills on your technical service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical service skills:
- Skills: strong communication & interpersonal skills, outgoing, creative, curious, can do attitude, open minded to changes
- Excellent Customer Service; Strong ability to develop business relationships and communicate effectively with the user community
- Excellent communication skills with all levels of staff and external organisations
- Good practical chemical and paint laboratory skills
- Demonstrated ability to be effective in a matrixed organization and excellent service to internal customers
- Strong troubleshooting skills; Proficient in Windows-based operating environment
List of Typical Experience For a Technical Service Resume
1
Experience For Technical Service Analyst Resume
- Strong customer experience/focus and demonstrated good relationship building are needed
- Demonstrated skills in spreadsheet and other computer applications used in reporting and analysis
- Excellent verbal and written communication, presentation, and organizational skills are essential
- Solid execution skillset and collaborative attitude
- Technical & Professional Knowledge: Good communication skills in English and Mandarin
- Experienced PC skills with flair for PLC controls
- Reveal with good train the trainer skills
- Strong interpersonal, leadership, and written and oral communication skills
- Excellent interpersonal communication skills and negotiation capabilities
2
Experience For Technical Service Administrator Resume
- Excellent interpersonal skills, team work and initiative
- Good interpersonal skills and communicational capacity
- Solid teamwork skills and the ability to work with a multidisciplinary team
- Working Experience: At least 5 years’ experience in processing of Engineering Plastics/Elastomers
- Working Experience: At least 3 years’ experience in chemistry lab activities
- Working Experience: At least 2 years experience in chemistry lab activities
- Working Experience: At least 1 year’ experience in chemistry lab activities
- Technical writing skills are desirable
3
Experience For Technical Service Technician Resume
- Persuasion and influencing skills in order to deliver against objectives
- Proven track record in a similar position or IVD experience
- Strong cross functional team relations and work experience such as sales, project management and other management teams
- Technical & Professional Knowledge: Operate and maintain equipment;-Understand basic English;-Operate Microsoft Office
- Moderate customer service skills with ability to negotiate and resolve difficult situations
4
Experience For Technical Service Leader Resume
- Project management and analyst skills
- Computer / data skill and analytical skill
- Experience in food product development; experience with hydrocolloids, emulsifiers, and / or starches is preferable
- Assessing and prioritizing customer service requests
- Maintain a safe, neat and tidy working area at all times and keeping equipment in good working order
- An experience in Plastics Packaging and Plastic Transformation technologies or chemical engineering
5
Experience For Technical Service Expert Resume
- Experience on injection molding and extrusion blow molding
- Validation test carried out before starting the filling process for a new product
- Apply knowledge and experience to very complex problems using relevant information sources, including other departments
- Maintain a safe, neat and tidy working area at all times and keepingequipment in good working order
- Underground experience (hard rock mining / drilling)
- The ability to be innovative, flexible and adapt to changing priorities quickly
6
Experience For Engineer, Technical Service Resume
- Relevant working experience
- Experience with developing Report Dashboards
- Experience with taking proactive actions to improve technical solutions they support
- Proactive and effective management of drilling consumables inventory onsite to ensure continuity of operations
- Experience/ knowledge of percussive drilling consumables (drill andblast consumables)
- Job level depending on the candidates experience and background
- Experience performing Desktop Support in a fast-paced, high demand role at a large business professional environment
7
Experience For Technical Service & Development Engineer Resume
- Master’s in chemistry, chemical engineering, material science or related field or equivalent industry experience
- Helpdesk ticketing system experience
- Experience in film processing methods
- Strong desire to help customers
- Experience on creation of molds
- Min. 3 years’ experience as Technical Support / Service Specialist or in a similar position with team and budget responsibilities
8
Experience For Technical Service & Development Manager Resume
- Knowledgeable and experienced with VBA, SQL
- Experience in help desk and or application support
- Relevant experience in servicing/deploying computer equipment
- Experience in servicing/deploying computer equipment
- Strong knowledge to perform technical tasks on Mac systems
- A+ desktop or equivalent skill set is required; MCP, MCSE, CNE or Network+ certification
- VRF and Ductless equipment service experience
- A+ certification or equivalent skill set
9
Experience For Technical Service Operative Resume
- In depth Experience within a field sales/service role within B2B Coatings
- Experience in the Oil Sands industry
- Experience in customer technical service
- Experience with an ERP software (e.g. JDE)
- Technical services experience
- Technical helpdesk environment experience
10
Experience For Technical Service Center Manager Resume
- Previous experience in jobs related to product development and/or technical support to at least one of segments of Pharma, Food and Medical devices customers
- Bilingualism (English & French) a strong asset
- Desired experience in applications of thermoset chemistry
- Experience with presentations and public speak is desirable
- Experience in customer relationships with the ability to build external (customers, major clients, market...) as well as internal networks
- Native Check language and good command of the English language
- SAP and Business Warehouse experiences would be considered as an advantage
- Service Minded and good cooperation with other departments and colleagues
- Total experience
List of Typical Skills For a Technical Service Resume
1
Skills For Technical Service Analyst Resume
- Good written and oral communication skills in English. Any other Indian regional languages is an asset
- Strong scientific rigor, design experiment and statistical analysis skills
- Good computer skills (MS office, Outlook, …)
- Client experience & problem resolution skills
- Perform regional Training Needs Analysis to constantly ensure training is relevant and targeted and develop new courses to fulfil regional skills requirements
- Experience in paint or polymer technology or formulation chemistry is required, with practical experience of formulating and applying coatings desirable
- Strong technical knowledge and experience in handling electronics technical trouble shooting
- Receipt, Dispatch and Packaging skills
- Communication and customer facing skills: Capable and confident to present to customers and external seminars in a professional manner
2
Skills For Technical Service Administrator Resume
- HVAC field technician experience and/or experience troubleshooting HVAC products over the phone or in person
- Problem solving, analytical/investigative skills
- Demonstrated strong project management and customer relationship focus with a drive to over-deliver, impress and build trust
- Develop good and effective colleague & customer relationships
- Demonstrated ability to operate computer software systems such as MS Office, JBA, and SAP Software
- .Language Skills – English and Chinese
- Basic computer skills; MS Office (MS Word, Excel, PowerPoint), CRM Systems, SAP
- Solid experience in new product formulation and application
- Experience in managing major customers, having a strong customer orientation
3
Skills For Technical Service Technician Resume
- Preferably 5 years industrial experience in Home Care applications and formulations with demonstrated successes and understanding of structure-property
- English language skills mandatory. Knowledge of other European languages is an asset
- First class communication and interpersonal skills in a multinational environment
- Develops strategies to effectively use automation and data to drive stability in the operation
- Some years’ experience with very good knowledge of polymers and processing techniques
- Receipt, Dispatch, Stock Control and Packaging skills (highly regarded)
- Fluency in English is required. Other language skills are appreciated
- IT skills: well acquainted with Windows, MS Office. Acquaintance with statistical analysis tools appreciated
- Fluency in English is mandatory; other language skills are appreciated
4
Skills For Technical Service Leader Resume
- Basic computer skills; MS Office (MS Word, Excel, PowerPoint),CRM Systems, SAP
- Prior experience in a similar position or in an R&D department (at least 3-5 years)
- Good understanding of construction life cycle project, including involved parties & decision making process
- Experience in the operation of bank supported problem tracking/recording/remote control applications such as Peregrine (including Change Management) and Tivoli
- 4 – 10 years’ experience in polymer processing, especially in injection molding process trouble shooting and optimization
5
Skills For Technical Service Expert Resume
- Windows Systems management experience including implementing and troubleshooting
- Underground experience (hard rock mining / drilling) –advantageous but not essential
- Excellent ongoing training and developmental opportunities
- Experience with leading or executing reliability programs
- Good understanding of PU flex foam market and NA bedding industry
- Experience in the heating and cooling industry
6
Skills For Engineer, Technical Service Resume
- Good understanding of the bank’s Domain/IP infrastructure and all supported desktop and server operating systems
- Strong knowledge of technical processing and troubleshooting
- Plan and organize training facilities, tools and demos to improve training effectiveness
- Demonstrate a commitment to achieving high quality standards of work
- Experience / knowledge of percussive drilling consumables (drill and blast consumables) - advantageous but not essential
- Proven track record of delivering results through program development, leadership of teams, and/or through direct reports
- Hands-on experience with various Physical Property testing techniques for Polymer Resin based materials
- Experience working in a A2LA or ISO 9001 accredited laboratory
- Strong understanding of technology and concepts
7
Skills For Technical Service & Development Engineer Resume
- Good understanding of standard hardware and telecom technologies and concepts used by RBC Financial Group
- Strong technical conceptual understanding
- Strong understanding of RBC IT & business unit organization structures
- Lead and define the testing program that establishes equivalency of a raw material or finished good change
- Work with customers to obtain necessary information prior to having a new account created
- Review sales leads for completeness prior to forwarding to CRM
8
Skills For Technical Service & Development Manager Resume
- Experience in a customer facing role
- Generally 1-3 years experience
- Able to prioritise with the ability to plan own workload to meet tight deadlines
- A good positive personality
- Administration experience
9
Skills For Technical Service Operative Resume
- Four to eight years of relevant experience in a Software or Telecommunications environment
- Strong customer orientation and ability to interact with regional technical service labs
- Excellent team spirit, enthusiasm and focus on innovation
- Good general education to GCSE / O level (min. grade C or above in English & Maths)
- Passion and Motivation: self-motivated and hark working, be able to work on multiple tasks simultaneously with clear priority and planning
10
Skills For Technical Service Center Manager Resume
- Practical experience with production or construction infrastructure sites as well as with consultancy and architect firms is an asset
- Experience with Adhesive / Sealant specifications is an asset
- Good materials science knowledge of PU foam structure and properties
- Excellent team spirit, enthusiasm and focused towards innovation
- Good awareness of food legislation
- Good knowledge of starches, hydrocolloids, proteins,and emulsifiers
List of Typical Responsibilities For a Technical Service Resume
1
Responsibilities For Technical Service Analyst Resume
- Experience in project document preparation and proposal preparing of Government tendering
- Strong mechanical, electrical and electronic aptitudes is required
- Developing new methods or employing existing methods to design experiments, analyze data, making recommendations and document in customer reports
- Booking and raising Pick slips for repairs going out
- Updating Loan Database, Chasing loan units. Arranging for loan units to be sent out
- Developing an understanding of the competitive position
- Training of customers in the benefits and processing conditions of Trinseo products
2
Responsibilities For Technical Service Administrator Resume
- Collaborating and involving internal and external regulatory and research & development stakeholders as appropriate
- Delivering technical service in line with strategy for all accounts within all product group, ensuring TS Functional excellence and customer satisfaction
- Understanding of Lean Manufacturing processes
- Translating identified needs into new product and application development opportunities
- Processing all Service Orders for batteries/Service parts
- Troubleshooting, diagnosis, and resolution of assigned equipment issues
- Understanding of maintenance and reliability concepts
- Sharpening of drill bits / refurbishment of drill consumables to maximise product life and performance
3
Responsibilities For Technical Service Technician Resume
- Willing to travel up to 50% of time within the United States and internationally
- Reporting of product usage data and performance issues through thedesignated / appropriate channels in a timely manner
- Willing to travel (approx. 40 %)
- Working knowledge of Oracle System would be useful or other Order and Stock Management system
- Understanding of pharmaceutical production process, statistical process control and product knowledge and keep abreast of relevant pharmaceutical technology
- Working within an international environment as well as in a matrix organization
- Scanning and filing letters from ZOLL Corp into the appropriate folders
- Processing all Service RMA’S
4
Responsibilities For Technical Service Leader Resume
- Processing quotes in the Quote system
- Raising Purchase Orders for Service Items
- Updating customer survey spreadsheet
- Developing value propositions for microbial control products and technologies based on customer needs
- Covering predominantly home and personal care as well as oil and gas applications
5
Responsibilities For Technical Service Expert Resume
- Listening, Understanding and Responding – Listens responsively
- Willing and able to use a forklift and obtain a license OR learn how to use a forklift and obtain a license
- Perform the sorting, gauging, cutting back, grinding and colour coding of used drill bits
- Perform the sorting, gauging, cutting back, grinding and colour codingof used drill bits
- Build onboarding requirements through the analysis of account reports, clearly identifying and catering to customers’ business needs
- A+ Certification, Network+ and Windows 7 and other certifications as outlined in the DSS Training Matrix, or working towards a certification
- Trouble shooting to support existing business
- Act as a liaison between technical service and engineering as new troubleshooting requirements become necessary
- Provides direct supervision and coaching for the following roles
6
Responsibilities For Engineer, Technical Service Resume
- Participate in first party audits including housekeeping, job cycle checks, and internal/external audits and drive corrective actions to 100% completion
- Assist in developing engineering standards
- Contribute to long range departmental planning and budgeting
- Technical problems identifying and solving capabilities of the control system, water treatment process and instruments of the water treatment system
- Safety Training (Cert IV Training Certification highly regarded)
7
Responsibilities For Technical Service & Development Engineer Resume
- Knowledge of Access and complaint handling and recording
- Provide technical support to DCM manufacturing sites (troubleshooting , resolution of quality issues)
- Data recording, analysis and report writing
- Be supportive in use of Methodologies and Tools aiming Continuous Improvement on Planning processes
- Keep current with industry trends by reading the literature and attending conferences
- Use common operating procedures and process guidelines to ensure adherence to RBC Financial Group’s policies
- Performs activity reporting against system status (daily), activity record completion, project status and severity 1 / 2 advisories
8
Responsibilities For Technical Service & Development Manager Resume
- Takes leadership role for all related implementation and refresh activities for specific sites – coordinating both internal and external partners
- Conduct First Invoice Review with customer to confirm implementation and understanding of Rogers’ invoices
- Manage customer concerns and mitigate potential escalations throughout the customer’s onboarding lifecycle
- Works cross-functionally in a learning mode to provide specialized service and repair support
- Develop and conduct technical, product training for customers and staff
- Conduct hands on installation training for PF products (i.e. paint protection/ window/ decorative film etc.)
9
Responsibilities For Technical Service Operative Resume
- Participate in ongoing development trainings both onsite and external
- Assist in maintaining Operations and Maintenance manuals
- Perform product/service related training seminars to Representatives and Service Technicians at AERCO and in field
- Visit customers to provide on-site troubleshooting of product or service problems
- Participate on cross-functional, new product and problem-solving teams as necessary
- Analyzes returned parts, including engines, to better understand failure mode
- Research and update SRT (standard repair times) for existing and new products
- Create reports & review warranty data to drive engineering discussions, product improvements
10
Responsibilities For Technical Service Center Manager Resume
- Flexibility: traveling within the region up to 40 %
- Understand resite qualification programs from definition of the qualification test program through execution and completion of the qualification for testing
- Serve as project manager on mid-range projects, directing others on the project team
- Is able to translate product attributes for marketing and sales
- Develop and maintain positive working relationships with the client (atvarious levels)
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