Technical Service Engineer Resume Sample
Scotty Auer
2937 Ryan Corner,
Boston,
MA
+1 (555) 806 9292
Work Experience
Senior Technical Service Engineer
05/2017
-
PRESENT
Detroit, MI
- Provide daily on-site customer technical support for material selection part design, processing and tooling on new programs to minimize issues in the use of our materials. Each capital tooling program is expensive and most always is in the six figure range and the advice provided on each is critical to avoid cost and timing to the customer and BASF
- Conduct the required processing trials at the customers' facilities providing detailed call reports and working in a safe manner. Create physical property and processing data for new or existing products
- Provide the data and information in a detailed format to get decisions made to obtain final part approvals and closures from the ultimate customers
- Possess knowledge of plastics products and test methods to be able to recommend materials to OEM’S such as Ford, GM, Chrysler, Hyundai, Honda, Toyota, VW, and Nissan and tiers. Work with certification agencies such as UL, NSF, etc. to manage and maintain BASF product certifications
- Develop with the customer world class process parameters for optimum performance in quality and productivity for use in the production of plastic parts using BASF products
- Utilize knowledge of equipment operation required for our products into process equipment machinery and additional secondary operations as required
- Create detailed customer call reports, concise technical reports and any additional technical documentation required to the customers and internally for a clear picture on issues, project status and program closure
Technical Service Engineer
12/2013
-
02/2017
Los Angeles, CA
- Develop broad, diverse relationships at assigned customers such as OEM’s Tiers and injection molders
- Develop and maintain relationships with outside third party technical suppliers such as design firms , tool makers, and processors to network to provide advice and direction for use of our with our products
- Be capable of facilitating the technical teams involved and if needed, identify and coordinate the additional resources required to resolve issues of the closure of the programs
- Understand the innovative trends in the technology and investigate to be able to deliver new to our customers. Stay current with advancing innovative technology internally and externally to be able to translate them with customers, thus enabling us to maintain our leadership position in the industry
- Provide tailored technical education / training courses in plastics processing for our customers and new colleagues
- Manage projects to schedules and track all programs via Excel or Gantt charts
- Self-motivated and personable; capable of developing and maintaining productive working relationships with customers, and acting proactively to improve the customer’s experience with GPI machinery and cartons
Advanced Technical Service Engineer
07/2010
-
09/2013
Chicago, IL
- Possess knowledge of plastics products and test methods to be able to recommend materials to specifiers and processors. Work with certification agencies such as UL, NSF, etc. to manage and maintain BASF product certifications
- Develop broad, diverse relationships at assigned customers such as OEM’s Tiers and processors
- Develop and maintain relationships with outside third party technical suppliers such as design firms, tool makers, and processors to network and provide advice and direction for use of our products
- Facilitate the technical teams involved and if needed, identify and coordinate the additional resources required to resolve issues of the closure of the programs
- Project Management.Site surveying for suitability, liaising with customer and contractors, procurement, delivery and managing customers’ expectations. This also includes liaising with and maintaining the relationships between Omnicell and their nominated third party support groups
- Mentor all TSEs and third party technicians on multiple product lines
- Help to coordinate all large field projects
Education
Brown University
2006 - 2010
Engineer's Degree in Engineering
Professional Skills
- Demonstrated strong personal interactive skills
- Strong people skills with proven ability to develop teamwork and achieve results
- Strong basic engineering skills with knowledge of polymer production and processing techniques
- A demonstrated ability to be innovative and to apply technical skills to improve safety and quality, reduce costs, and increase production
- Strong communication skills are critical to this role
- Applies excellent judgment skills to properly evaluate situations and immediately provide effective solutions
- Strong data analysis skills (Statistical process control, Design of experiments, etc.)
How to write Technical Service Engineer Resume
Technical Service Engineer role is responsible for customer, interpersonal, technical, english, training, design, analytical, travel, mechanical, computer.
To write great resume for technical service engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Service Engineer Resume
The section contact information is important in your technical service engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Service Engineer Resume
The section work experience is an essential part of your technical service engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical service engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical service engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Service Engineer resume experience can include:
- Excellent communication skills. Leads customer interaction/communication
- Effectively manage ColorMatrix equipment at customer sites including proper usage, upkeep and maintenance recommendations
- Train and sign off customers in effectively using ColorMatrix equipment
- Co-travel with third party engineers to enhance skills and evaluate performance
- Providing excellent technical services both proactively and in response to “emergencies" aimed at delivering long-term value for JM and the customer
- Building and maintaining effective partnerships with customer stakeholders in an ethical and safe manner
Education on a Technical Service Engineer Resume
Make sure to make education a priority on your technical service engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical service engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Service Engineer Resume
When listing skills on your technical service engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical service engineer skills:
- Demonstrated problem solving skills and strongly motivated with a sense of urgency
- Good communication skills and strong hands-on working capability
- Good IT skills, basic knowledge of networking
- Good project management skills (6-sigma training desired)
- Solid skills in IP based Data Communication Networks (DCN) and routing protocols (OSPF, RIP)
- Good problem solving and analytical skills, open mind
List of Typical Experience For a Technical Service Engineer Resume
1
Experience For Senior Technical Service Engineer Resume
- Good communication skills in English (communicative English)
- Solid skills in IP based Data Communication Networks (DCN) and routing protocols (OSPF, RIP) are an advantage
- Excellent telephone manner, customer service, sales and negotiation skills
- Strong Skill and good knowledge Network (LAN, WAN) technologies, server, storage and infrastructure solutions
- Good Document Practices skills
2
Experience For Field Technical Service Engineer Resume
- Time and cost management skills to ensure cost effective coverage of refinery operations in the defined territory
- Excellent technical knowledge and working experience of WDM networks and a profound background in Network Management
- Interpersonal skills to interact with refinery personnel, the Intercat-JM Sales and Technical Service organization, R&D organization, and Senior Management
- Demonstrated work experience troubleshooting and repairing electro-mechanical systems
- Experience in the refrigeration industry with solid technical record
- Building good knowledge of regulatory requirements and restrictions for the markets we serve
3
Experience For Advanced Technical Service Engineer Resume
- Drafting product field guides and train customer facing teams for timely and effective complaint resolution
- Demonstrates implicit understanding of customer culture and anticipates their needs when developing new processes
- Ensures readiness of the training environment including instrumentation prior to the start of class
- Demonstrate technical leadership via managing a portfolio of accounts, technical service, and product development responsibilities
- Demonstrated knowledge of PACCAR truck manufacturing processes and products
4
Experience For Krytox Performance Lubricants Technical Service Engineer Resume
- Molding experience
- Build good relationship with equipment supplier, tooling maker and 2nd operation maker to provide unique solution
- Experience using Autocad 3D design software (required)
- Experience in refining, supply or automotive business
- Field experience- Basic understanding of how equipment functions in the field and overall plant operation is required
- Experience of working with senior level executive in a multi-national organization
5
Experience For Senior Technical Service Engineer, LLS Resume
- Formulate strong conclusions & path forward and drive project to completion
- More preferable competency: thermal modeling, finite element analysis capability/experience
- Good flexibility in change and/or conflict management
- Manage and prioritize multiple projects and tasks simultaneously and keep in line with Key Performance Indicators
- Good knowledge of regulatory requirements and restrictions for the markets we serve
- Experience for electrical power distribution equipment
6
Experience For Technical Service Engineer Temporary Resume
- First point of contract for customer quality issues and recommendations on the next steps with effective coordination with the commercial team
- Network and collaborate with global team to learn and share knowledge and experiences
- Extensive experience on Network/Security Products Juniper, Cisco , Barracuda , McAfee , , other firewall and VPN appliances
- Deep experience and expertise in Cisco, or Juniper products, Network management and related products such as Juniper, Checkpoint, F5, Ruckus, etc..
- Experience with large scale implementation as leader
7
Experience For Adv Technical Service Engineer Resume
- Mobility device and MDM experience
- Experience of multiple varied technology in a support related role
- Collaborating with other technical support personnel to find solutions to problems and share experiences
- Has good understanding of automotive painting technology
- Has good understanding of metal working process
- Has at least 2 years of experience in Automotive/Industrial/Metal Working
- Has good understanding of process of Maintenance, Repair & Operation for general industry
- Has experience as a trainer
8
Experience For Ur-advanced Technical Service Engineer Resume
- Experienced with customer interaction (B to B, B to C)
- Diagnose, identify, and isolate customer problems using historical database records to evaluate and prioritize issues
- Communicate with other global TS labs for analysis techniques/experience/case sharing
- Intermediate educational level; experience in a similar function is a pre
- Up of experience
- Self-driven and good team player with great initiative
- A relevant experience in a technical customer support role and/or in PU Insulation applications, are considered as important assets
9
Experience For Global Technical Service Engineer Resume
- Very good knowledge of English. Every other language is considered an asset
- Typically has 7 to 10 years of relevant IT work experience.2
- Strong commitment to customer and quality focus
- PVC experience is highly desirable, but not a requirement
- See change as the growth opportunities, not a risk. Proven ability to lead and deliver results and complete complex technical projects
- Leadership experience or participation on industry committees like ABC, ASTM or SPE
- Knowledge of CAD design software such as, AutoCAD, Autodesk Inventor, Solid Works
10
Experience For Technical Service Engineer Growwwer Resume
- Relevant experience in Automation.
- Prioritize and organize daily schedule, tasks, and projections
- Good for English read and write
- Intermediate time / priority management
- Previous experience in technical service or manufacturing roles focused around blown film, cast film, extrusion coating and/or molding of plastics
- BS/BA with 7+ years –OR– MS/MBA with 5+ years –OR– PhD with 2+ years of experience in Engineering or Plastics Technology
List of Typical Skills For a Technical Service Engineer Resume
1
Skills For Senior Technical Service Engineer Resume
- Excellent written and oral communication skills. Effectively communicates and presents at multiple levels both internally and externally
- Demonstrated good interpersonal and communication skills
- Good personal interactive skills
- Influence with good interpersonal skills
- Good verbal expression skills
2
Skills For Field Technical Service Engineer Resume
- Prior work experience with ERP systems (Priority) and Agile – Advantage
- Your English communications skills are excellent
- Strong data analysis skills (Statistical process control, Design of experiments, etc)
- Team player with good communication and coordination skills
- Good communication skills toward external customers and internal teams
- Strong interpersonal, communication, and presentation skills required
- Proven project management skills – customer complaints require to be managed as projects with data-driven risk management
3
Skills For Advanced Technical Service Engineer Resume
- Intermediate computing and technology skills including the use of email, word processing, spreadsheets, and graphics
- Prior technical service, engineering, or technical manufacturing support experience is required
- Deliver strong technical customer experience through problem solving and implement services as key differentiator to generate revenue
- Strong analytical thinking and proven problem solver
- Communicate effectively and provide equipment orientation and training to others
- Team management and training skills are essential
- Proven experience of fuels or lubricant development, automotive engineering development and product research, technology deployment
4
Skills For Krytox Performance Lubricants Technical Service Engineer Resume
- Previous related commercial experience and/or training; or equivalent combination of education and experience is required
- Valid US driver’s license and good driving record required
- Demonstrated ability to establish and maintain strong working relationships with key customers
- Proven technical service experience including complex negotiations
- Proven technical services experience including complex negotiations
5
Skills For Senior Technical Service Engineer, LLS Resume
- Strong interpersonal / communication skill and team play spirit
- Organizational and territory management skills
- Well-developed oral, comprehension and written English language skills
- Speak effectively before groups of customers and employees
- Proven experience in Development or Technical Service Area in the agricultural industry
- English & Spanish language skills
- Effective communicator with strong follow up ability
- Think analytically, profound communication skills, assertiveness and above-average commitment
- Socially skilled to establish strong personal relationships with customers based on trust
6
Skills For Technical Service Engineer Temporary Resume
- Prior technical service, engineering, or technical manufacturing engineering experience is required
- Project management/organisational skills
- Fluent verbal and written English skills essential any additional language is preferable
- Computer skills to include Microsoft family
- Having 3 years experiences in Quality Technology department, heavy manufacturing industry is preferable
- Being proactive, self-governed, communicative and a good team player
- Solid understanding of flexible packaging converting processes (printing, laminating, film extrusion, forming and filling)
- A proven track record in problem solving, decision making, exceeding objectives and delivering results
7
Skills For Adv Technical Service Engineer Resume
- Above 2 years experience in 2nd operation (painting, plating, welding etc.)
- Above 5 years experience in injection molding, extrusion, thermoforming or blow molding
- Good knowledge of refining in general and Hydroprocessing and Hydrocracking in particular
- Experience in technical/engineering position—supervising, and problem solving
- Good knowledge of refining in general and hydroprocessing and hydrocracking
- Part modeling and detailing experience using ProE Creo Parametric software (desired)
8
Skills For Ur-advanced Technical Service Engineer Resume
- Elastomeric material knowledge and experience working in plastics applications, plastics design, equipment, processing and tooling design required
- A commitment to delivering a superior Client experience through direct interaction with Clients during support and change management
- Food processing, process engineering and plant operations experience in the Food Ingredient Industry
- Experience in reading and interpreting communications, signal, electrical and mechanical prints, drawings and related technical documentation
- Experience in electrical/controls technology in a packaging and processing environment
- Experience working on flexible packaging equipment
- Experience with equipment control systems, feedback loops, thermal transfer, hydraulic systems, cooling and heating systems, etc
- Experience as an engineer in manufacturing support functions OR customer facing roles
9
Skills For Global Technical Service Engineer Resume
- Knows how to manage multiple projects with varying priorities while achieving desired results in timely manner
- Experience of at least 3 years doing the following activities: Review of catalogs; Customer visits; Attention to claims
- Equipment experience to make recommendations concerning the processing of TPU resins and assist customers in the proper design and use of their equipment
- Team player capable of collaboration working in multi discipline teams sharing openly knowledge and experiences
- Administration & comprehensive experience of configuring Sun Hardware, HP servers, Blade technology
- At least having 8 years or more of experience in the same area
- Very good English in word and writing as well as French knowledge, Dutch is beneficial
- Strong ability to work independently and being able to perform in difficult circumstances
10
Skills For Technical Service Engineer Growwwer Resume
- Previous Operating Systems support experience in enterprise, IT, or service provider environment
- Experience working in diverse, multi-cultural, multi-national work environment
- Professional experience in the areas of heating, sanitation, ventilation and refrigeration
- Experience in a similar role in the packaging industry
- BA/BS in Chemical, Polymer, Plastics Engineering required with 4-8 yrs of total experience
- Experience with plant manufacturing systems
- Experience with Powershell and/or other scripting languages and/or web development technologies like HTML, XML, Java, Python
List of Typical Responsibilities For a Technical Service Engineer Resume
1
Responsibilities For Senior Technical Service Engineer Resume
- Solid analytical, research and problem-solving skills
- Customer-friendly attitude and very good interpersonal skills
- Strong results orientation & organizational, follow-up, & follow-through skills
- Excellent knowledge in WDM, working experience with WDM Networks
- Related experience and/or training; or equivalent combination of education and experience
- Proven experience in Technical Support or other Technical Service related department in the telecom business sector
- Additional language skills beyond Swedish and English are beneficial
2
Responsibilities For Field Technical Service Engineer Resume
- Strong in designing data model and/or data warehouse (partitioning or In-memory skill), OLAP Cube
- Strong desire and experience with data in various forms (data warehouses/SQL, unstructured data environments/PIG, HIVE, Impala, Spark)
- Working experience in PV field
- Has strong working knowledge of Comvault technology and solutions
- Two to five years of related engineering experience
- Strong understanding of jet engine performance, hardware, and accessories
- Experience with Quality control methods in manufacturing
- Previous experience in a Technical Service position with polymer processing
- Learn to operate the variety of ADVA’s product spectrum becoming a recognized product expert
3
Responsibilities For Advanced Technical Service Engineer Resume
- Previous experience in the plastics industry
- Good learning agility in broad knowledge cross silicone chemistry, sealant glazing application, and engineering design
- Validate existing and new EMS programs in accordance with projects specifications; these specifications include EMS drawings, Sequence of Operations
- Identifies and uses internal and external resources/experts to help solve high priority, technical problems and accelerate product development efforts
- Strong in BI reporting implementation: SSRS, QlikView, SpotFire or PowerBI
4
Responsibilities For Krytox Performance Lubricants Technical Service Engineer Resume
- Extracting maximum value from the segmented customer base through developing and deploying the appropriate level of technical services
- Planning and programming of own field service visits
- Developing and deploying technical services to extract maximum value from the customer base
- Utilising customer interactions to feed technical and market information back into the business to enable JM to enhance product offering
- Developing & replicate new application and new spec-in in supporting business growth
- Providing troubleshooting advice to airline customers around the world
- Processing of product inquiries (execution of functional tests and feasibility studies taking into account the quality requirements)
- Troubleshooting of Microsoft Windows, UNIX, and Linux operating systems
5
Responsibilities For Senior Technical Service Engineer, LLS Resume
- Providing regular status reporting
- Working knowledge in supporting SAP Environment
- Troubleshooting product and processing issues
- Driving license (category B)
- Providing advice to customers in reviews of project and investment plans for improvement of their production assets
- Coordinating with Regional Sales Managers to ensure consistent global customer service
- Developing opportunities for the introduction of new products to customers
- Ensuring all activities are undertaken in accordance with JM code of ethics and EHS policy and practices
6
Responsibilities For Technical Service Engineer Temporary Resume
- Conducting preventive maintenance
- Providing support at client trials
- Investigating customer issues and advising on causation and recommended solutions
- Sourcing of engineering and components for the projects to maintain targeted profit levels according to budget
- Working closely with local Project & Technology Downstream colleagues to deploy resources to support our value proposition
- Working closely with local PTD colleagues
- Being a competent problem solver able to cope with a broad area of responsibility, identifying the best approaches for an overall solution
- Understanding client needs and translating them into product requirements
7
Responsibilities For Adv Technical Service Engineer Resume
- Understanding and selling the value of Braskem products
- Responsible for troubleshooting and resolving routine issues and escalated issues desk side, developing and documenting procedures
- Support product implementation and operational support, including troubleshooting and debottlenecking units at customer site
- Fully positions and assists in the sale of consulting services to small, medium, and large enterprise customers, putting large consulting deals together
- Support Running Maintenance Teams with engineering analysis and advanced diagnostic and troubleshooting knowledge
- Write and prepare technical proposals for existing and/or new products, and help sales and SME’s in selling efforts
- Assists in deploying new software releases to the customer base through technical training
8
Responsibilities For Ur-advanced Technical Service Engineer Resume
- Responsible for optimizing customer processes and conditions while providing education to external customers on how to run PolyOne materials
- Engage technically with key partners/influencers in the responsible area through educating, problem solving and collaborations
- Provide technical support during the pilot implementation and evaluation process; assist in training of technical resources
- Trouble shooting, commissioning remote and onsite locations
- Work directly with our customers introducing new products and addressing any customer field problems
- Conduct customer training regarding proper use and maintenance of Roche analyzers and systems
- Develop polishing performance data packages and technical sales presentations for next generation semiconductor polishing products
- Additional support as needed to internal customers – sales, environmental health and safety, quality, purchasing, and manufacturing
- Management of allocated customers within the territory including organising samples, equipment items & new product development work, etc
9
Responsibilities For Global Technical Service Engineer Resume
- Trouble-shooting and handling quality complaints with professionalism
- Troubleshoot technical problems with the Therakos instruments including working collaboratively to assist other engineers when help is needed
- Advise and assist in troubleshooting avionics, electrical, and instrument indicating systems
- Support new prospects and existing business by conducting lab work to explore new opportunities both NPI (New Product Introduction) and non-NPI
- Provide technical guidance on processing our CPVC compounds to existing and new customers
10
Responsibilities For Technical Service Engineer Growwwer Resume
- Actively work with the IT vendor team for identifying fixes or solutions and getting them implemented on Production environment
- Liaison with the Product Engineering department in St. Bruno and System Engineering
- Previous history with ASTM testing specifications and engineering part design beneficial
- Monitor fleet to identify potential emerging issues relating to engine control and the Electronic Engine Control (EEC)
- Knowledgeable in cable standards including UL, ICEA, CSA, and other cable listing standards
- Establish a liaison with the Product Engineering department in St. Bruno and System Engineering
- Perform equipment installation according to the procedure upon receiving the equipment at customer place
- Work offside and onside at client site for gathering client requirement and doing proof of concept (POC) for solution design
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