Technical Service Manager Resume Sample
Lela Olson
738 Johanna Mount,
Houston,
TX
+1 (555) 262 4319
Work Experience
Technical Service Manager
06/2016
-
PRESENT
Houston, TX
- Experience of escalation handling
- Identify and technically close new opportunities for fiber and engineered resins
- Technical Support & service for house accounts
- Help manage distributor technical interface
- Technical inquiries
- Competitive threats/Intelligence
- Coordinate operation, maintenance, and repair activities to obtain optimum utilization of production machines and equipment
- Work with Senior Engineers, oversees specification, installation and start up of new production equipment to ensure equipment, products and systems
- Meet or exceed engineering, manufacturing, quality and safety requirements and specifications
Senior Technical Service Manager
01/2011
-
12/2015
Dallas, TX
- Confer with vendors to determine and evaluate product and equipment specifications and requirements for MRO and BOM components and materials
- Communicate with Managers, Engineering, and other Staff regarding manufacturing capabilities, capacities, or other considerations as needed to facilitate production processes
- Work with Senior Engineers on new product projects as assigned
- Provide technical support of York product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site
- Scanning Business Opportunities and Innovations
- Lead the technical services team in support of providing services and support to the customer
- Provide outstanding customer satisfaction by personally developing strong relationships with major customers. Proactively meet customer needs by offering solutions, products, and services that leverage entire product offering
- Learn market requirements to align available products with market demands. Assist in finding new customers and developing test markets
- We offer over 31 Benefits and Privileges to include medical, dental, vision, 401k, cash balance retirement plan and more
Field Technical Service Manager
10/2006
-
09/2010
Chicago, IL
- We are An Equal Opportunity Affirmative Action Employer, in fact, "One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates."
- Over 100 years of success is an indication of the stability our workforce enjoys
- Provide service and shop operational guidance the Sales/Service branch operations in the assigned area in accordance with established company policies and procedures
- Monitor service performance and advise shop operations related to 6S, shop tooling, workload management, Environmental health and Safety policies, Service Vehicles, etc
- Assist in managing workload and manpower between all branches within the region
- Guide the service efforts of all Flygt / Godwin(and other relevant Xylem brands) distributors/representatives/OEM service facilities in the Region in accordance with company policies and procedures. Assist end users with service related issues
- Provide supervision and training to appropriate personnel to assure smooth, efficient and effective service operations (includes in-shop repairs, start-ups and field service). Coordinate all shop/service operations and assure the timely shipment of all product and parts. Assure timely and accurate completion of all service administrative processing
- Interface with end-users (in some cases with reps and distributors) handling service problems and startups either by phone or on-site visit. Assist office personnel with product specifications as required
- Perform repairs (including rental and warranty repairs) of pumps and other product accessories
Education
University of Wisconsin-Richland
2001 - 2006
Engineer's Degree in Engineering
Professional Skills
- Proven experience demonstrating excellent conflict resolution, negotiation and problems solving skills in high pressure and challenging environments
- Excellent communication and organizational skills with the ability to prioritize tasks with efficiency
- Above average skills in Microsoft Office, solid presentation skills
- Strong training and project management experience and skills
- Strong leadership, supervisory, prioritization and communication skills (written and verbal) are necessary to help define, develop and enforce initiatives
- Be a team player with excellent communication and networking skills
- Demonstrated problem solving skills necessary to deal with complex technical issues
How to write Technical Service Manager Resume
Technical Service Manager role is responsible for technical, communications, leadership, interpersonal, training, microsoft, analytical, manufacturing, payroll, reporting.
To write great resume for technical service manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Service Manager Resume
The section contact information is important in your technical service manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Service Manager Resume
The section work experience is an essential part of your technical service manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical service manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical service manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Service Manager resume experience can include:
- Assure compliance with all established personnel policies and procedures. Perform supervisory personnel functions including but not limited to performance management, hiring, disciplinary action, etc
- Assure accurate verification of pumps and parts received, maintenance of inventory, and accurate and timely shipment of outgoing product and parts. Also, assure that the shop/service area is maintained in a neat, organized manner
- Assure: adequate stock of product, parts and supplies; maintenance of shop equipment/machinery by vendors; service vehicles are properly equipped and operating efficiently and safely. Assist with the ordering of service trucks and shop-on-wheels’ vehicles
- Strong organizational, analytical, process and communication skills
- Demonstrates effective Leadership as demonstrated by the Roche Leadership Commitments
- Management skills and experience can be an advantage
Education on a Technical Service Manager Resume
Make sure to make education a priority on your technical service manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical service manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Service Manager Resume
When listing skills on your technical service manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical service manager skills:
- Effective time management, prioritising, planning and organising skills
- Strong customer relationship-building experience required, Strong customer focus and orientation
- Proven skills in leadership development and team building
- Excellent communication and presentation skills: able to create the big picture when presenting complex data to various stakeholders
- Conflict resolution skills and strong team orientation
- Excellent verbal, written and presentation skills e.g. making and delivering presentations, writing capital project proposals
List of Typical Experience For a Technical Service Manager Resume
1
Experience For Senior Technical Service Manager Resume
- Process centric individual with demonstrated execution skills and results oriented focus
- Self-starter with strong analytical and cross functional project management skills
- Proven technical analytical and problem-solving skills
- Demonstrated skills in dealer or vendor relationship management
- Self-starter; independent achiever and highly motivated with good organizational skills
- Good communication skills and commercial sense
2
Experience For Regional Technical Service Manager Resume
- Leadership with strong interpersonal skills
- Demonstrated experienced in disaster recovery program planning, implementation and ongoing improvement
- Demonstrated experience in building and managing relationships across multiple organizational areas
- Strong aviation engineering knowledge and experience, based in aircraft systems discipline
- Demonstrated experienced in managing vendor relations
- Requested working experience for TSM 5 – 10 years. For Senior TSM 10-15 years of experience
3
Experience For Field Technical Service Manager Resume
- Prior experience in the food manufacturing industry or technical service arena
- Demonstrated experience in hands-on product development, formulation and using laboratory and pilot plant equipment
- Prior work experience with a principal (mandatory) / distributor company is essential
- AMS administration, technical content validation and effectiveness evaluation
- Effectively present information and respond to questions from other departments and from all levels of the organization
4
Experience For Technical Service Manager FCC Resume
- Demonstrated experience in project and Data Center facilities management
- Effectively work cross-functionally to provide a unified sales and support solution for the customer
- Management/IT experience or equivalent combination of education and work experience
- PC Skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and other applications required
- PPT and trials report skills
- Self-starter; ability to work effectively in a team environment
5
Experience For Technical Service Manager Coatings & Fillings Resume
- Demonstrated ability to cultivate and maintain strong relationships with customers – both at the plant management level and the line manager level
- Prior experience in lean leadership, 6S, six sigma and/or continuous improvement initiatives
- Prior experience with PLC controlled automated equipment
- Strong working knowledge of the theories governing the operation and application of various Flygt and other relevant Xylem brand products is necessary
- Experience and passion for engaging customers through world class training program
- Experience managing direct reports and leading technical team
- Experiences in working with web technologies, including HTTP, HTML, JavaScript, Flash, XML, etc
6
Experience For Eemea Technical Service Manager for Dubai Resume
- Experience developing and leading teams with technical backgrounds
- Related experience working in the field of waste water projects and products
- Hands-on experience in prototyping and pilot trials
- Evaluate sanitation and pest & rodent contractor’s performance to ensure they are completing their jobs in a safe, effective and professional manner
- Management experience essential, managing remote workers would be an advantage
- Development of effective trend monitoring and measurement criteria
- Team performance monitoring with effective scorecard targets
- Experience in the ethanol, corn processing, agricultural, food or chemical industry
7
Experience For End-user Computing Technical Service Manager Resume
- Experience in an organization with a high availability 24x7, mission critical operations environment supporting enterprise tools
- Over 3years demonstrated expertise in swine nutrition, feed manufacturing and swine production or applicable field
- Experience in systems engineering as well as customer and business support
- A significant record of accomplishment demonstrated by delivering business growth, internal and external awards, and career advancement
- Experience communicating cross-functionally and across all management levels
- Experience managing teams in a high pressure IT environment
- Experience with statistical analysis of large data-sets and reporting
- Strong knowledge on Casting Operations Processes
- Good understanding of SLA's
8
Experience For Technical Service Manager, ONE Resume
- Experience working with large consumer products companies and organizations
- Relevant work experience in the speciality ingredients industry
- Be able to establish good rapport with suppliers and contractors
- Good attention to detail, drives standards, follow up and control
- Manage our strong and long established, cooperative technical relationships with Grace’s refinery customer base within the defined territory
9
Experience For Technical Service Manager, Garland Resume
- Build and leverage technical service team expertise to demonstrate value to the customer and competitor differentiation
- Technical knowledge and/or experience in the paints and coatings industry
- Wood segment knowledge and/or experience
- Review and approval of goodwill applications
- Experience in coatings application
- Substantial experience in statistical analysis and business process improvement
- Experience as a Subject Matter Expert in the process or industrial vertical
- Experience as a senior technical trainer in the process or industrial vertical
10
Experience For Technical Service Manager, Americas Resume
- Manage financial opportunities and risks through re-prioritization / reallocation
- Experience in a leadership role
- Experience of compliance activities associated with SOX, and PCI DSS
- Experience in the ethanol, corn processing, agricultural, food or chemical industry
- Experience managing on-site implementation and integrations
- A good understanding of web technologies such as HTTP(S), HTML, XML, J2EE and Web Services
- Solution Architect and/or Technical Lead experience; a vendor or consultancy background would be advantageous
- A Good understanding of both Windows & Unix, TCP\IP, clustering and Load Balancing, hardware and Networking Architecture
- A good understanding of Database Technologies such as Database Design, SQL Tuning and working knowledge of Microsoft SQL Server & Oracle platforms
List of Typical Skills For a Technical Service Manager Resume
1
Skills For Senior Technical Service Manager Resume
- Proven management experience with multiple direct personnel reporting is required
- Prior experience working with Salesforce or a relevant CRM program
- Good experience of driving technical strategies
- Strong stakeholder management experience with the ability to communicate clearly to audiences at all levels up to and including Senior client management
- Build strong, good relationships with internal peers, sales and marketing, and also with customers
- Identifying key decision makers within customers’ organizations and develop effective working relationships/partnerships
- Experience tracking trends, developing budgets and analyzing product sale
- Experience formulating and mixing rubber compounds and processing into finished articles
2
Skills For Regional Technical Service Manager Resume
- Collects filters and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling
- Effective recruitment, hiring and training of Technical Service Reps for the Wood segment
- Proven success with leading projects or teams
- Experience with customer interfacing and/or presentation of technical data
- Operational experience in engineering
- 1-2 previous experience of managing a team
- Is in the possession of a valid working and residence permit for The Netherlands
- Experience of working is an ITIL based service management environment
- Good understanding of service desk environment
3
Skills For Field Technical Service Manager Resume
- Able to manage and mitigate against escalations and conflicts making strong and clear decisions with information available
- International in outlook, but with strong cultural affinity for Asian market sectors
- Understanding customer (nutritional) needs and translating to viable business solutions and product positioning
- Driving service improvement plans on ongoing basis including through management escalation
- Training and support of operatives and guidance in using correct methods and procedures including Health and Safety requirements and welfare of staff
- Balancing time for new product launches & introductions, new business development versus support for existing business
4
Skills For Technical Service Manager FCC Resume
- Selecting and managing delivery by the technology services vendors
- Driving and managing operational process improvements and readiness
- Participating and leading operational performance reviews
- Working knowledge of Cloud Infrastructure (Amazon Web Services (AWS), Microsoft Azure)
- Being the SPOC in case of escalations & major incidents
5
Skills For Technical Service Manager Coatings & Fillings Resume
- Working knowledge of Atos Cloud Infrastructure (Digital Prrivate Cloud)
- Willing to work long hours, dedicated to the job, flexibility
- Matching internal capabilities to solution generation
- Representing the Region in Global technical solution initiatives
- Ensuring that all IT services are defined, agreed and delivered (incl. VIP support)
- Handling escalations when they occur
- Measuring those services and report appropriately to the client groups
6
Skills For Eemea Technical Service Manager for Dubai Resume
- Ongoing field service responsibilities and financial goals assigned to those accounts
- Understanding of computers. Able to work with documents in Word, Excel and Powerpoint
- Understanding of Lotus Notes/Email
- Leading our Key & National Accounts technical team of 5 Technical Service Professionals
- Understanding of applicable computer systems, such as Office function specific software
7
Skills For End-user Computing Technical Service Manager Resume
- Enabling consistent/predictable ISD service delivery
- Strengthening operational relationships with PMO, GSO, Clients
- Updating Asset Registers when equipment is replaced as part of Life Cycle or Small Works Programme for the Region
- Advises on the set up of control systems and the commissioning of product including refrigerant charging, addressing, operational data and field settings
- Provide technical support to customers with existing or new products (trials, analyses, sampling, training) to grow account base and market share
- As necessary, provides onboarding training for new hires, and new product/refresher training to internal stakeholders
8
Skills For Technical Service Manager, ONE Resume
- Implements standardized equipment, training program, technical sales representative training activities and standardized brand image
- 3: Help out whenever needed in the warehouse, (inventory, loading/unloading containers/trailers
- Identify and manage all required resources for change planning and execution incl. testing, approval and back out plans
- Coordinates investigations, resolving and documenting customer technical complaints & questions
- Conducts Daikin Technical Service training classes and other training classes as required
9
Skills For Technical Service Manager, Garland Resume
- Provides instructions to customers regarding operation and care of unit, equipment operation and controls setup and scheduling
- Develop and deliver marketing and technical training programs to users, dealers and corporate personnel
- Energetic appearance, logical thinking, ability for problem solving
- Share desktop engineering change testing responsibilities with fellow team members
- Create and write quality control programs and policies to address the finding from all tracking to be implemented plant and company wide
- Develop, maintain and implement any programs relating to customer, or 3rd party requirements, to include leading audits
- Work with customer to develop “in house” processes, relying less on servicing facilities
10
Skills For Technical Service Manager, Americas Resume
- Develop, maintain and implement any programs relating to customer, or 3rdparty requirements, to include leading audits and maintenance of BRC certification
- Self assured, capable of working on own initiative with minimal supervision
- Team player, and motivation in operating from small international office
- Read, comprehend and interpret complex technical information involving mechanics and electronics
- Conducts in the testing process as well as in the implementation of new company products and technologies
List of Typical Responsibilities For a Technical Service Manager Resume
1
Responsibilities For Senior Technical Service Manager Resume
- Analyse performance information regularly in order to determine the suppliers’ performance in delivering services in accordance with the contractual Key Performance Indicators
- Good knowledge of SAN design and experience with IBM Storage products like DS8000, XIV and FAS8000 and Tivoli Storage Manager for Backup and Recovery
- Train and/or teach individuals effectively
- Utilize advanced problem resolution skills and communication abilities
- Experience with translating business application requirements into Storage solution and also defining data protection requirements into RTOs and RPOs
- Ensures pre-installation visit and site pre-requirements as well operators’ training and instruments validation
- Experience in flooring industry
2
Responsibilities For Regional Technical Service Manager Resume
- Experience as a Cattle Veterinarian, preferably in a large Cattle practice
- Excellent command of both the Dutch and English language
- Strong scientific interest combined with commercial insight
- Maintain effective communication channels between government and plant officials
- Certifications: EMC Proven Professional, IBM Certified Storage Specialist
- Liaising with service delivery teams and the TSM’s from adjoining Regions where resource sharing into or out of the Region is required
- Understanding of web technologies, including web pages, basic JavaScript/HTML
- Attaining and maintaining local product/system approvals
- Maintaining the Planned Preventative Maintenance (PPM) and Statutory Compliance Programme for the Region
3
Responsibilities For Field Technical Service Manager Resume
- Verify quality of services being provided by technicians by reviewing Service Center Manager QA’s and conducting independent QA work in assigned offices
- Supports the engineering supplier about restructuring of lab; support the lab consulting team in the project of the new or re-new lab
- Team succession and development planning, including structured training program
- Coordinate efforts implementing new products/process with respective parties (i.e. engineering, production, management, maintenance)
- Develop, maintain and implement any programs relating to customer, or 3rd party requirements, to include leading audits and maintenance of BRC certification
- Clearly communicating the processes, services and value of these to the business units
4
Responsibilities For Technical Service Manager FCC Resume
- Support customer’s in production section and safe use of Cabot products. Address compound formulation and processing questions
- Support customer’s day to day operations through regular attendance of customer production, quality, and engineering meetings
- Up to date knowledge of modern trends and applications in the field of Engineering
- Develop new business opportunities with existing and competitor’s accounts
- Optimize customer’s FCC unit operation to assist customers in achieving maximum benefit and value from use of Grace’s products
5
Responsibilities For Technical Service Manager Coatings & Fillings Resume
- Supports geographic expansion strategy through product line training and technology transfer
- Manages local budget for tools and extra cost during installation
- Guarantees data quality in FSE activity reporting
- Provides clear and appropriate customer communication, including pro-active arrangement of routine preventive and corrective maintenance visits
- Work tasks fluctuate demanding on the direction of government officials, plant conditions, and business objectives
- Responsible for maintaining the facility “audit ready” at any given time, in more specific terms: customer audits, BRC, USDA/FSIS audits, and Organic audit
- Develop annual Technical Service operating budget and monitor performance to budget
6
Responsibilities For Eemea Technical Service Manager for Dubai Resume
- 30-40% travel, including overnight
- Accountable for setting internal communication plans/methodology
- Client Satisfaction - Reference-ability reporting and QBR management
- Originates actions to improve existing conditions, processes and communication
- Ensure Coating Advisors in the Region receive support
- Preparation of reports including financial overview for Europe, service activity, service products, budget process
- Presentation and leading the service product journey
7
Responsibilities For End-user Computing Technical Service Manager Resume
- Implement best in class processes regarding product quality control in all areas of the plant
- Work tasks fluctuate depending on the direction of government officials, plant conditions, and business objectives
- Responsible for maintaining the facility “audit ready” at any given time, in more specific terms: customer audits, and Organic audits
- Deliver value added, sustainable technical service offerings to customers i.e. product demos, troubleshooting problems
- Overall technical responsibility for 12-15 Key & National accounts, generating > $150MM in sales revenues annually
- Understand customer’s performance needs and Cabot’s product portfolio and process technology
- Engage with key customer technical contacts to understand current and future technical needs. Connect customer’s to Cabot technical community
- Passionate focus on client responsiveness and ability to generate customer confidence
8
Responsibilities For Technical Service Manager, ONE Resume
- Customer facing, technical resource that is responsible for the technical success of Danisco Animal Nutrition/DuPont™ Industrial Bioscience’s Direct Fed Microbials with US customers
- Management qualification is highly desired
- More than 5 years of experience as in sales/ service industry and or a proven track record in a similar position, supported by management and customer references
- Successful engagement with customers, specifically C-Level (including CEO, CFO, COO) and Top Management
- People management- experience in people management with proven track record of setting vision and leading teamsStrong experience and process skills of the business functions service delivery
- Develops strategies to improve Grace’s wealth position with each customer at the local level
9
Responsibilities For Technical Service Manager, Garland Resume
- Connect with Global and local team to develop strategies on digital nutrition
- Deploy the soft wares of nutrition, farm management, and feed mill management etc
- Using Cargill specific soft wares and services tools to provide field support for ration formulation & evaluation, troubleshooting swine nutrition and management problems
- Organize and provide training & best practice sharing within the teams to deploy the soft wares
- Travel is almost exclusively in their local market/state
- Direct the management of the department’s document management system
- Direction of our technical services team requires excellent organizational management, analytical analysis, technical writing and interpersonal communications skills
- Create, understand and use financial reports as a management decision tool
- Successfully interact with all organizational levels and customers
10
Responsibilities For Technical Service Manager, Americas Resume
- Experience in a related function is required. Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
- Direct management experience in a customer environment and/or service management
- Willingness to travel periodically based on customer and business need (between 20-50%)
- Assist in leveraging capacity planning tools to optimize staffing that allows for profitable growth/customer satisfaction. Partner with other associates to adjust, improve, and compare actual hours to planner hours; conduct variance analysis by work-groups/call loads and implement actions plan to close performance gaps
- Understanding of Customer Management tools and their benefits
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