Services Consultant Resume Sample
Craig Reichert
110 Lydia Passage,
Boston,
MA
+1 (555) 501 8661
Work Experience
Senior Services Consultant
05/2015
-
PRESENT
Houston, TX
- Delivers presentations of consulting findings to client management
- Performs comprehensive treasury management studies for selective clients and prospects
- Promotes the bank's treasury management program and enhances its image externally, through targeted speaking engagements, authoring articles, and participating in industry and trade associations which match the strategic goals of the business unit
- Educates partners on client utilization of banking services
- Develop deep expertise in relation to Oracle’s Audience Data Management Cloud Service, Mobile Audience Data Management Cloud Service, and Media Audience Analytics Cloud Service
- Serve as a technical liaison and consultant for our client’s web developers and engineers
- Work closely with Oracle’s Product and Engineering teams to spec new products and features, create documentation, and prioritize the product roadmap
- Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior and timely customer service for every internal and external customer
Services Consultant
10/2011
-
03/2015
Dallas, TX
- Windows Server 2003 to 2012, including SBS and Essentials. (Active Directory, basic DNS/DHCP, Print server)
- Microsoft Exchange, basic knowledge
- Azure, basic knowledge
- Office 365, basic knowledge, specific to Exchange Online is most helpful
- Symantec Backup Exec, Windows Server Backup
- Sonicwall (or relevant firewall) experience
- On-site deployments (desktop/server)
- Maintain a high level of professionalism in interactions with business clients, support groups, partners and team members
- Highly knowledgeable about the trends, challenges and issues within the Technology industry and able to be proactive in planning
Business Services Consultant
04/2007
-
09/2011
Los Angeles, CA
- Work independently as well as a successful team player
- Follow set timelines, meet deadlines, think and strategize proactively
- Provide consistent and timely updates of problems and their resolution to the PM
- Opportunity Planning and Qualification
- Order and Revenue Growth
- Manage all Teradata Customer Services sales and order activities for
- Provide coverage to any Field role (CSC, PM) on an as-needed basis
- Maintain thorough knowledge of all PRO’s service offerings (Payroll, Staffing Desk, IC Compliance, CCS, LifeCycle)
- Perform Payroll Desk, Staffing Desk, Compliance, LifeCycle, Consolidated Billing functions as needed
Education
Clark University
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Advanced knowledge or hand-on experience with Autodesk Infrastructure Design Suite solutions in a production environment; Revit, BIM 360 & Visualization (primarily Navisworks) or Infraworks & Civil 3D
- Demonstrated computer skills, with experience using word processing and spreadsheet software programs
- MS Office and statistical computer skills. Presentation skills. Mechanical or engineering capability. Processes and maintenance mindset
- Strong interpersonal skills and writing abilities
- Strong project management skills and an ability to multitask without getting frazzled
- Consulting experience in PPM or BI (Reporting, Cognos, Hyperion) OR ERP from a technical point of view, experience in SQL or Oracle Database
- Experience in marketing analytics strategy or marketing consulting. Client facing experience also helpful
How to write Services Consultant Resume
Services Consultant role is responsible for customer, technology, business, troubleshooting, presentation, interpersonal, advanced, training, software, analytical.
To write great resume for services consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Consultant Resume
The section contact information is important in your services consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Consultant Resume
The section work experience is an essential part of your services consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Consultant resume experience can include:
- Excellent communication skills, strong written and oral presentation skills, preferably bilingual in Thai and English
- Proven leadership skills to enable effective team management and coaching
- Excellent client service and very strong administrative and organizational skills
- Effective written and verbal communication in both English and Bahasa, including presentation skills
- Demonstrated ability to communicate effectively, speak persuasively and develop rapport internally and externally
- Effectively prioritizes and manages high volumes of email and phone inquiries from internal and external customers
Education on a Services Consultant Resume
Make sure to make education a priority on your services consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Consultant Resume
When listing skills on your services consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services consultant skills:
- Strong Analytical Skills and solution development skills
- $38,000 + commensurate with experience (depending on skills and experience)
- Excellent project management and delivery skills, including financial and risk management and an ability to manage and deliver client expectations
- Strong verbal/written technical communication in English, including an ability to effectively communicate with both internal teams and client
- Solution oriented with good problem-solving skills
- Manage and prioritize own workload effectively meeting delivery timelines as committed to the customer
List of Typical Experience For a Services Consultant Resume
1
Experience For Technical Services Consultant Resume
- Outstanding communication and presentation skills, both verbally and in writing, in English. French and German are also requiered
- Sharp analytical thinking and exceptional problem-solving skills
- Proven experience in integrating software with existing systems across a number of technologies and associated applications
- Develop leadership, project management, and staff development skills
- Plan and organize effectively
- Take a pride in effectively managing and resolving technical product and environmental issues
- Knowledge of operating systems (e.g. Windows, Unix, Linux) and databases (e.g. Oracle) as well as SQL skills
- -Identify skills necessary for the implementation, risks related to the project, and manage the mitigation of those risks
- Proven knowledge and experience in test development and integration activities for various ICT systems, software applications and interfaces
2
Experience For Senior Services Consultant Resume
- Working knowledge of Adobe Experience Manager and supporting Adobe Creative Suite applications
- Auditing experience in the Financial Planning Advice space
- Planning tools experience (Mentum Ellipse, MapInfo, E-TRAN, Pathloss)
- Accounting and/or Financial analysis experience
- Experience with configuring/supporting/implementing content management software
- Strong to expert knowledge of general banking, accounting and billing/collection business practices; deep technical knowledge of premium and payment concepts
- Related experience defining, selling, and delivering large scale professional services engagements
- One to three years of current and / or recent internal audit, external audit, information technology audit, and consulting experience in public accounting
- Experience fulfilling customer needs and managing expectations
3
Experience For Business Services Consultant Resume
- Experience with fulfilling customer needs and managing expectations
- Experience in a client facing role directly supporting client stakeholders with technical solutions
- Professional consulting experience, ideally in a customer-facing role
- Experience provisioning and utilizing virtual desktops
- Experience conducting in person presentations and training to individual and groups
- At least two years of experience working with seed treatments or seed treating equipment; has ability to communicate across diverse audiences
- Proven capability in developing business proposals to pitch to clients, by drawing together expertise from across a multi-disciplinary firm
- A commitment to delivering and improving customer experience
4
Experience For Field Services Consultant Resume
- Good background in one or more key industries involving boiler, pretreatment, waste treatment and open process cooling water treatment
- Demonstrate diligence and initiative in driving projects through to completion
- Experience preparing reports, letters, memos, standard forms and agreements
- Experience with one of the following two areas
- Customer service or consulting experience
- Experience working within the Public Sector
- Strong record of leadership in an academic, professional or extracurricular setting
- Experience collaborating with technical contacts on various projects and implementations
5
Experience For Managed Services Consultant Resume
- Demonstrated comprehensive knowledge of emerging security technologies
- Strong awareness and understanding of Barclay’s business unit responsibilities and structure
- Communicate with clients; providing timely and effective communications with peers, managers, other technical support personnel and relevant stakeholders
- Experienced with IFRS9 ECL modelling
- Credit Risk modelling experience
- Strong communicator and able to build relationship at all levels, taking initiative
- Project management experience and an understanding of computer system capabilities is an asset
- -3+ years working with Microsoft Internet Information Server (IIS) with solid knowledge of IIS administration and operation
- Up to 3 years’ software implementation and/or Business Consulting experience
6
Experience For Advisory Services Consultant Resume
- Experience selling into large enterprise customers
- Consultative sales experience selling at the C-Suite level into large, complex enterprise solutions, analytic environments or data science
- Relevant experience, including customer support
- Knowledge and experience using Fiserv software solutions
- Prioritize multiple tasks and responsibilities, while maintaining a high level of quality service and
- Experience providing Tier III level support for Windows 7 and 10
- Experience providing Tier III level support for macOS 10.10 through 10.12
- Experience with using SharePoint, CRM, MS Word, and Case management practices
- Experience implementing enterprise software solutions for the mortgage industry
7
Experience For User Services Consultant Resume
- Experience in a consultative role supporting clinicians and clinician executives
- Hands on Experience on SOA & web services testing
- Exceptional knowledge & experience with programming languages Java and Hadoop Technologies
- A strong understanding of client/server technologies
- Demonstrated knowledge of High Availability/Clustering installation and administration
8
Experience For PS Advisory Services Consultant, Advisory Resume
- Proven capability of delivering of business change and business improvement initiatives
- Crime prevention/loss prevention training and experience
- Demonstrated ability to adapt and learn quickly in a fast-paced, multi-tasking development environment
- Experience in the financial services industry, with direct software consulting and project delivery responsibilities
- Contribute continuously to our firm’s knowledge base from project experiences
- Develop and demonstrate technical / functional expertise
- Possess strong communication (written and verbal), interpersonal, analytical and research abilities
- Experience with the CRM pharmaceutical industry
9
Experience For IT Services Consultant Resume
- Juggle and prioritize
- Proven ability to work remotely and independently in support of clients
- Experience in enterprise software deployment management and/or implementation
- 7 +years of working experience with a focus on large systems implementation and deployments working with reporting packages or data transformation tools
- Exceptional analytics and quantitative acumen. Understanding and experience of marketing mix models or predictive analytics required
10
Experience For Agency Services Consultant Resume
- Good understanding of Security principles
- Experience working with the Dynamics CRM platform
- Good knowledge of SW development (Java/.NET)
- Thrives in a dynamic environment and can change direction rapidly when priorities and deadlines shift
- Identify areas for process improvement base on cost, quality, risk management and customer experience
List of Typical Skills For a Services Consultant Resume
1
Skills For Technical Services Consultant Resume
- Strong organizational and prioritization skills to effectively manage being a part of multiple client and internal teams and projects simultaneously
- -Exemplary communication skills verbal and written with solid group presentation & training skills
- Effectively able to participate in one or more projects while maintaining regular workload; demonstrated ability to sustain strong results
- Business knowledge; Communication skills; Interpersonal skills
- Teamwork and leadership; Analytical skills; Organizational skills
- Strong analytical and critical thinker, and problem solver with excellent communication, organizational, and interpersonal skills
2
Skills For Senior Services Consultant Resume
- Strong organizational/administrative skills and demonstrated ability to communicate with people from diverse cultures and customs
- Strong communication and influencing/negotiation skills (clear, concise oral and written communication)
- Excellent spoken and written presentation skills with attention to detail in information formatting, presentation and grammar
- Good business analysis / redesign skills
- Good English and German verbal and writing skills
- Strong communication skills and the ability to understand complex frameworks
- Big Data Development experience with Analytical skills
- Extremely strong communication and presentation skills
- Solid business communication skills, detail oriented and can understand objectives and meet timelines
3
Skills For Business Services Consultant Resume
- Strong leadership skills to impact and influence internal stakeholders
- Good professional skills
- Excellent written and oral professional communication and presentation skills
- Excellent verbal and written communication skills in English or Japanese
- Demonstrates ability to effectively use resources and produce results to solve problems/issues with minimal support
- Able to analyze both financial and non-financial information to formulate views and conclusions. Good analytical skills and high attention to detail
- Strong technical background in social media with advanced computer skills
- Excellent communication skills, process orientation, a positive service mind set and customer focus
4
Skills For Field Services Consultant Resume
- Self motivated, customer and teamwork orientated with excellent communication skills
- Good SAS skills
- Developer & Unit Testing - Significant experience in writing unit tests with demonstrated understanding of unit testing principles
- Experience in marketing analytics strategy or marketing consulting. Client facing experience also helpful
- Entry level to 1 year’ experience in marketing analytics strategy or marketing consulting. Client facing experience also helpful
5
Skills For Managed Services Consultant Resume
- Experience in marketing analytics strategy or marketing consulting. Client facing experience also helpful
- Evolve relationship skills for identifying and earning the confidence and associated business of new Private Clients
- Strong experience working with Map-Reduce Programming
- Works effectively with highly demanding professionals who value precision, preparation, and a sense that their time is being used well
6
Skills For Advisory Services Consultant Resume
- Two years of experience in banking, retail credit or consumer credit reporting industries with a focus on data and operational experience is required
- Possess advanced technology troubleshooting skills for products of chosen expertise and basic general technology troubleshooting capabilities
- Demonstrable experience managing multiple concurrent priorities and providing leadership to deliver results in cross-functional environments
- One or more year’s prior experience troubleshooting software/hardware or process issues
- Your data analytics and -tool application skills help to ensure that customers get the full benefit of Neustar's software by training and first level support
- Able to conduct business communications effectively both verbally and in writing
- A solid track record of (key) Account Management experience
- -Proven experience in identifying and solving customer issues
7
Skills For User Services Consultant Resume
- Proven track record of excellent communications and the ability to work collaboratively in a team environment
- Communicate clearly, tactfully and effectively with co-workers, staff, faculty, students, other stakeholders both aurally and in written modes
- Experience of using java, web services, databases like Oracle, SQL server, MySQL (Good to have)
- Strong experience working within a Unix / Linux environment
- Successfully completes increasingly more complex work that require seasoned technical and consulting skills
- Self-management; basic computer hardware and software skills
8
Skills For PS Advisory Services Consultant, Advisory Resume
- Fiserv PEP+ experience required (implementation experience)
- Strong SAP Payroll/HR applications experience –
- Exceptional organizational, presentation, and communication skills --- both verbal and written
- Demonstrate experience and a passion for the social media technology universe
- Work effectively under tight deadlines and juggle several assignments simultaneously
9
Skills For IT Services Consultant Resume
- Advanced MS office skills (Word, Excel, PowerPoint, MS Project)
- Understands Client Business Issues (CBI) and can effectively tie back and explain to the Client how the delivered ADP HCM Solution addresses the CBI's
- Able to demonstrate experience of working with decision makers, corporate functions and stakeholders providing assurance such as internal and external auditors
- Demonstrated experience implementing Commercial Off the Shelf products at an enterprise level
- Effectively troubleshoot technical issues for solutions
- Industrial or Software Proven experience in Service Parts Supply Chain Management and service parts optimization
- Effectively troubleshoot technical product implementation issues for products of chosen expertise
- Security Area Skills (Access Management, PKI)
10
Skills For Agency Services Consultant Resume
- Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
- Opportunity to expand your skills
- Achieve unsurpassed client satisfaction - excellence in work product combined with very strong, effective client support
- Communicate effectively and completely with clients, coworkers and supervisors
- Developing and monitoring on-the-job, work experience, and other training contracts
List of Typical Responsibilities For a Services Consultant Resume
1
Responsibilities For Technical Services Consultant Resume
- Apply sound judgement and good decision-making skills when handling critical Employee Relations issues, requesting support and guidance as require
- Possess knowledge of operating systems (e.g. Windows) and databases (e.g. Oracle) as well as SQL skills
- Possess advanced technology troubleshooting skills for Cyber Security Solutions such as IAM, IDM, PIM, PAM and for complex integrated solutions
- Possess advanced technology troubleshooting skills for products of chosen expertise and for complex integrated solutions. (Mainframe)
- Interpersonal skills required for cross-functional collaboration
- Experience working in a client facing or consulting role
2
Responsibilities For Senior Services Consultant Resume
- Experience developing and implementing WCM, Six Sigma and/or TPM methodologies
- Web Services Experience in developing and building web services (preferably JSON, SOAP, REST)
- Demonstrate LOS navigation, workflow, status items/imaging, reports and vendor integrations data checks functionality
- Experience in enterprise software deployment management and/or implementation, consulting
- An excellent understanding of the ICT industry and Ericsson’s business
- Several years’ of experience in leading greenfield, migration or swap projects
- Hands-on experience working with some aspect(s) of the core/client specifications
- Education: Bachelors in Marketing or Finance or equivalent work experience
3
Responsibilities For Business Services Consultant Resume
- Experience conducting in-person presentations and trainings to individuals and groups
- Knowledge of the PEP+ and ARP products and has experience implementing ACH products
- Quality assurance testing experience
- Professional work experience in IT or Business areas related to Finance/Controlling activities
- User Interface - experience in using web development frameworks
- Experience with Industry Organization Systems or Planning Solution Implementation
- Prioritizes client business requirements Assists in analyzing and defining project scopes
- Ensures validation and testing of the solutions against business requirements
- A team player with strong intellectual curiosity, industrious and willing to learn new capabilities
4
Responsibilities For Field Services Consultant Resume
- Build strong and positive relationships with the various stakeholders in the client’s organization
- Experience working with CA Monitoring Tools
- Review, update and assist with the prioritization of Professional Services cases documented in the company CRM
- Understands and has experience with the services provided by SAP Cloud Infrastructure Services
- Experience with: network infrastructure devices (switches, routers, load balancers)
- Adding/deleting/changing users, setting up security, changing territory and role hierarchy
- Defining, reviewing, updating and maintaining information technology policies and procedures
- Coordinating resources with partners, communicating and promoting agency and partner programs and services
- Monitoring WorkSource program performance management activity using agency reporting systems
5
Responsibilities For Managed Services Consultant Resume
- Preparing and delivering product/solution demos and knowledge management on Axway’s API Management and related solutions
- Understanding and supporting the approval process for changes to the CIS Catalog
- Scheduling and coordinating annual reviews of services contained in the CIS Catalog
- Understanding of Fiserv banking cores
- Communicating and working closely with internal and external partners
6
Responsibilities For Advisory Services Consultant Resume
- Identifying business needs and determining job opportunities for customers with potential employers
- Conducting assessments of businesses staffing needs
- Performing job development to promote the hiring of program participants
- Providing case management, and performing records management functions
- Administering a variety of assessments and informal and formal career tools, incorporating assessment results into employment plans
- Understanding standardization and balancing the needs of the few with the needs of the many
- Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing
- Managing client request related to ATM or Card products, Savings and Checking products, loan and other wealth management services
- Understanding of internet architecture and online marketing
7
Responsibilities For User Services Consultant Resume
- Assigning tasks to others and seeing them through
- Managing and maintaining commercially and strategically important customer relationships
- Collaborating with Customer IT and OpenText departments in troubleshooting issues
- Serving as a point of escalation and conveying knowledge to customer’s first and second-line support teams
- Outstanding records of academic and professional achievement
- Having the ability to deftly present RFG information to management teams and boards of directors
- Understanding of operations and requirements to deliver data
- Providing timely responses and services through all forms of customer service (phone, email, face-to-face)
- Conducting group and individual orientations, and workshops
8
Responsibilities For PS Advisory Services Consultant, Advisory Resume
- Understanding of various transport protocols like HTTP, JMS, TCP, etc. and data protocols like XML, Copybook, REST, SOAP, etc
- Interpreting technical information into clear communications for broad stakeholder groups and business case development and delivery of feasibility studies
- Becoming familiar with all of a customer’s OpenText product related business and technical operations
- Working closely with Program Managers to proactively provide Customers with the guidance and support needed to maximize their OpenText product investment
- Understanding of business process required for running a services team such as estimation, resourcing, etc
- Willing to learn a lot of new things constantly ;-)
- Understanding of Customer Satisfaction
- Understanding of Users, Roles, Devices & End-point management, Authorization concepts
- Willing and able to travel domestically up to 50%
9
Responsibilities For IT Services Consultant Resume
- Programming language knowledge like Javascript, Powershell, SQL
- Understanding of ASIC Code of Practice, Corporations Act and other relevant legislation
- Scoping, designing, building, deploying and/or integrating software solutions
- Coordinating with multiple business units within Fiserv and outside resources as the projects dictate
- Making parameter changes to the Fiserv loan and deposit applications as needed
10
Responsibilities For Agency Services Consultant Resume
- Translating client’s requirements into detailed systems specifications for implementation
- Provide client support during an implementation, including diagnosing, troubleshooting, and resolving system issues and functions
- For organizing and communicating information to the clients and documenting consulting engagements
- Knowledge regarding Hunting and Fishing preferable
- Administer a Catalog tool by adding, changing and deleting Services based on approval process
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