Services Product Manager Resume Sample
Mae Johns
778 Luettgen Drives,
Phoenix,
AZ
+1 (555) 471 1087
Work Experience
Services Product Manager
09/2015
-
PRESENT
Philadelphia, PA
- Experience in Accounting, Financial Reporting, Private Equity and/or Fund Administration
- Product Management: responsible for managing segmentation policies for cash management, fee management, client checking, electronic Bill Pay for Mobile and Online channels, and Cash Management incentive programs and services associated
- Product Development / Innovation: responsible for all tasks required to identify, evaluate, recommend and implement new (or enhanced) cash management and associated services needed to meet key customer needs
- Project Management Lead: Oversee project management tasks, define project tasks, priorities, deliverables, and dates, and monitor ongoing project progress. Assist in design and management of testing plans together with IT and Operations partners. Assist in coordinating project specific budget estimation and monitor progress against budget
- Develop Field Support and Marketing Materials: Partner with Business Development and Learning and Development partners to develop of field facing training and support materials to improve the branch and client experience. Partner with Marketing to develop client facing materials and campaigns which help drive awareness and product demand
- Field Support: Review field feedback channels in order to better understand what product / service elements require improvement; assist as needed in support of escalated service issues and ensure timely support and resolution. This also includes competitive research to ensure the PBG offer remains competitive in the marketplace
- Knowledge of credit card platforms and client reporting products in the commercial card space
- Assess market requirements for new service offerings that meet emerging customer demand
Collaboration Services Product Manager
09/2012
-
06/2015
Los Angeles, CA
- Manage ideation, creation and market launch procedures for new Adobe Campaign service offerings
- Develop solution adoption roadmap for Adobe Campaign Account Managers to allow customers to achieve full deployment
- Work with Performance Management teams to create dashboards and reports that show the impact of Adobe Campaign programs and offerings to increase product usage and adoption
- Effectively communicate Adobe Campaign services portfolio impact on license revenue growth and penetration
- Identify targets and market opportunity and define product requirements for the segment
- Define our unique ability to deliver value to the customer while differentiating from competitive offerings
- Conduct market research and gather industry expert opinions and quantitative market data for different market segments
- Work with key customers or prospects to identify unsolved problems in market that are both urgent and pervasive and that people are willing to pay to solve. Propose innovative solutions that leverage Autodesk’s distinctive competence
- Identify competitive offerings in the market and conduct SWOT analysis
CIB Investor Services Product Manager
11/2007
-
08/2012
Dallas, TX
- P&L Management; facilitate the creation of annual financial plan and forecast
- Oversight on product positioning, performance, and price
- Launch new products through the product launch framework process from the development of the business case, through technology/regulatory/risk review, through the building and start of a pilot
- Payments or Cards background
- P&L / Pricing management
- Strategic and analytical thinker with an ability to execute
- Leadership, customer oriented, strong organization skills
Education
University of Phoenix - Madison Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Outstanding communication, business judgement and customer relationship skills – able to work effectively with internal/external customers at all levels
- Forward looking strategic thinker; Creative, innovative, high energy; Strong planning and execution skills; Committed, team player
- Demonstrated skills in problem solving and developing customer solutions
- Outstanding technical, business & financial analysis skills
- Structuring and Credit Skills
- Strong experience working in a multi-stakeholder environment and holding business team accountable for deliverables
- Strong change agent with particular focus on executing efficiently in a complex, diverse and dynamic cross-functional global team
How to write Services Product Manager Resume
Services Product Manager role is responsible for software, retail, finance, credit, training, integration, trading, wireless, architecture, planning.
To write great resume for services product manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Product Manager Resume
The section contact information is important in your services product manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Product Manager Resume
The section work experience is an essential part of your services product manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services product manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services product manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Product Manager resume experience can include:
- Strong communication & influencing skills, with the confidence to interact at multiple levels
- Strong technical and business writing – high attention to detail
- Owner of the connected service offerings budget process and allocation upon commercial priorities including the one-time development,
- Have a good understanding of risk attributes of cash and liquidity management products
- Experience in Financial banking, payments and/or services
- 7–12 years of related experience (technical and/or customer facing roles)
Education on a Services Product Manager Resume
Make sure to make education a priority on your services product manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services product manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Product Manager Resume
When listing skills on your services product manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services product manager skills:
- Strong financial, analytical and strategic skills
- 1-3 Trade Product , Trade Operations experience or International Experience
- Proven experience in product or project management and development with senior-level interactions
- Organizational and administration skills
- Experience in complex deal solutioning, working with sales and comfortable meeting with clients irrespective of rank and seniority
- Solid and thorough understanding of core cash products infrastructure within Asia, banking back-office systems and information reporting functions
List of Typical Experience For a Services Product Manager Resume
1
Experience For Collaboration Services Product Manager Resume
- Have a good understanding of risk attributes of core cash products
- Developing a full understanding of the competition, key personnel, pricing, product range, capabilities, etc
- Assisting with forecast planning and budgets and monthly reporting to Division on progress
- Being an active member of our Mineral Processing Team
- Lead digital technology scouting on behalf of WMC, interface with Group Technology team to understand impact of upcoming initiatives and their implementation
- Drive Synertrex installations in the field by project managing each installation and supervising in the field as necessary
- Develop a statement of work for each installation, reviewing these with customer gaining approval
2
Experience For Global Account Services Product Manager, AVP Resume
- Develop process monitoring and control metrics anticipated for the application in the form of a process monitoring and control specification
- MMDA and LMS pricing
- Core Banking Systems such as Flexcube I&C or L&D Modules, GCE, GTBA, GBNP iTBA
- Balance sheet management and understanding of bank’s liquidity; Risk and control
- Manage the roll out of regional and global core cash services at HK branch level and ensuring local regulatory guidelines are met
- Manage multiple tasks with a high attention to detail and to excel in a deadline-oriented environment
- Define specific initiatives aimed at improving services, products and processes based on the results of service and product reviews and process evaluations. The resulting initiatives (programs/projects) are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation
- Trapped Liquidity Solutions (Credit Interest Optimization)
3
Experience For CIB Investor Services Product Manager Resume
- Channels: On-Line Investments (OLI), CitiDirect, Treasury Vision, MBTBA
- On Balance Sheet Investment Options (On-shore, Off-shore, Local and Foreign currency)
- Support the global expansion and development of the new payments platform
- Define and deliver execution of Treasury Services FX payment and FCA solutions globally
- Serve as a core team SME for the further global expansion of FX payment and FCA solutions including the definition and execution of an Asia based multicurrency hub for BNY Mellon, streamline and expand the current services provided by branches in key markets, ensuring consistency of service offerings from all locations
4
Experience For Trade Services Product Manager Resume
- Maximize product offering based on the availability of a new global payment platform and related infrastructure, driving maximize business growth and new revenues associated with said platform investment
- Coordinate with peers and global payments product management leadership to seamlessly package current HK RTGS clearing services, along with FX commercial payments and bulk file payments for maximum client value
- Working closely with clients, prospects, and BNY Mellon’s sales force to understand customer needs and to identify and prioritize emerging marketplace trends
- Analyze product profitability in collaboration with finance and marketing including monitoring and assessing key performance indicators to determine how well the product is performing in the market and how it contributes to profit. Recommend product adjustments as needed
- Frequently assess the competitive landscape and emerging technologies/trends to assist in defining new product ideas to keep the company at the forefront of the industry
5
Experience For Issuer Services Product Manager Resume
- Develop business cases for new products including objective analysis of a potential market opportunity and financial model
- Strong analytical skills as evidenced by a proven ability to quantitatively and qualitatively analyze product concepts, strategic opportunities and competitive threats
- Support implementation of new user interface functionality on flagship products & services. Coordinate and drive efforts between our Device UI team, Application Dev, OEM’s UI team, and third party vendors
- Ensure compliance to VZ’s device and network requirements across various OEM’s and work closely with Device OEM leads for integration
- Work with internal VZ requirement and network teams, mobile service product teams, and industry’s leading device as well as OS manufacturers to deliver mobile devices and experiences that meet the needs of customers and business objectives
6
Experience For Cdi-global Business Services Product Manager Resume
- Senior cash Product roles
- Provide product material to promote sales as part of the overall portfolio capability
- Develop and set yearly commercial targets aligned with the sales hubs and reported to management team in the yearly business plan,
- Monitor and report on connected services commercial performance (sales, volumes and gross profit),
- Manage connected service lifecycle costs,
7
Experience For Connected Services Product Manager Resume
- Responsible of the service offerings transfer price to hubs,
- Define, hire and manage people (either internal or external) required and approved in the organization budget to deliver on commitments,
- Regulatory and Risk Capital management
- Capital Markets and Liquidity management
- Serve as liquidity subject matter expert for client solutions
- Partner with Coverage Bankers to deliver complex cash management solutions global Corporations
8
Experience For Digital Services Product Manager Resume
- Provide thought leadership and deliver market expertise to drive product innovation
- Direct support of RFI/ RFPs and global liquidity coordination
- Actively contribute to the commercialization of new product solutions
- Fully understand market requirements and contribute to development strategy for Notional Pooling, including client visibility via the Access Liquidity Solutions portal. Working closely with the Global Cash Concentration team and other Liquidity Product Managers to provide innovative solutions globally
- Manage and execute comprehensive commercialization plans for existing and new solutions including
- Manage the roll out of regional and global cash and liquidity management services at Taipei branch level and ensuring local regulatory guidelines are met
9
Experience For NPI & Core Services Product Manager Resume
- Drive process and product consistency working closely with Regional Product Managers
- Manage day-to-day product activities
- Produce and monitor daily and monthly reports of key performance indicators (KPI) to drive Product P&L revenue target and identify emerging balance and revenue trends
- Support New Business Initiatives process as required
- Execute 'Ready to Launch/Sell' plan for new products and enhancements within the Region and ensure execution of post-implementation activities to monitor product performance and clients' utilisation of product features
10
Experience For Prepaid Services Product Manager, VP Resume
- Work closely with functional partners pre and post releases to ensure new product functionalities are delivered as per specified business requirements
- Manage day-to-day priorities in relation to the products by working closely with functional partners and by providing expert support to front, middle and back office
- Full P&L, Area Ready to Sell, and Area Ready to Install accountability
- Regional management of the Physical Cash Concentration product suite, accountable to the regional Head of Cash Concentration
- Drive the strategic direction of the product suite through expertise in market trends, evolving client cash management requirements and through the use of innovative solutions and technology
- Evaluate and drive opportunities to reduce cost of ownership for product suite
- Drive New Business Initiatives from concept through delivery, including requisite approval processes at regional and country level and post-implementation review (PIR)
- Create opportunities to improve the client experience
List of Typical Skills For a Services Product Manager Resume
1
Skills For Collaboration Services Product Manager Resume
- Identify the leap of faith assumptions along with associated learning metrics / validations required to define pivot or pursue strategies
- Build effective relationships with trading, sales, portfolio advisors and analysts, ops and tech teams to ensure successful delivery of these enhancements
- Over 8 years’ experience in Cash Management product development, project management or treasury consultancy in developing markets
- Six or more years of software development / engineering experience
- Experience working with technology and mobile apps
- Demonstrated ability to lead, drive results, problem solve and achieve objectives working with a diverse cross functional team
- Experience working with connected vehicle technology, telematics , IoT, mobile apps
- Experience with the full software development life cycle including both traditional waterfall and agile methodologies
2
Skills For Global Account Services Product Manager, AVP Resume
- Upply chain experience, either industry or consulting
- Customer facing experience and ability to understand and derive customer needs
- Strong understanding and appreciation of the regulatory and control environment
- Strong Credit and Risk background
- Good team manager and / or worker
3
Skills For CIB Investor Services Product Manager Resume
- Build strong relationships and be a trusted partner for the Coverage organization
- Applying Understanding, Knowledge & Expertise
- Setting up and managing global reverse logistics operations for HP Personal Systems
- Negotiating commercial and contractual terms for repair and refurbishment services with a global repair supply base and manufacturing partners
- Managing suppliers in delivering financial goals, performance targets and quality and service standards
4
Skills For Trade Services Product Manager Resume
- Building global logistics networks & trade compliance setups for moving customer returned units
- Understanding of connected technology & telematic services
- Delivering Quality and Results
- Setting up an efficient trade-in/trade-up program for the HP Notebook Membership Program
- Manage and maintain the roadmap working to align products, removing overlap and producing a coherent Secure Communications portfolio of products
5
Skills For Issuer Services Product Manager Resume
- Coordinate multiple projects, with specific emphasis towards quantifying and communicating the technical business value
- Act as lead project manager for Canadian feature localization efforts collaborating with GM GCCX US product and program management; being the voice for Canada
- Analyse market need and existing assets, define strategy and build corresponding Business Case
- Establish, measure and meet key performance indicators (KPI) including financial targets including client penetration
- Identify strategies around intellectual property by working closely with the General Counsel and the IP team
- NPI deck S2 planning in collaboration with Product Managers, Product Systems Engineers and Services Engineers
- UD telematics services (complete offering)
6
Skills For Cdi-global Business Services Product Manager Resume
- Basic Follow up Tool (complete offering)
- Driver training (and driver development) commercial offer
- In depth understanding of hedge funds and legal structures
- Develop revenue producing relationships
- Leads solution development efforts that best address customer needs; taking into consideration the unique Canadian landscape
- Work closely with supply chain, procurement, marketing & sales to align on business objectives
- Drive profitable operating deposit growth
- Expand J.P. Morgan’s share of our clients liquidity wallet by cross selling with other regions and across JPM Lines of Business products
- Drive the growth of Notional Pooling within region and globally through management of client penetration targets
7
Skills For Connected Services Product Manager Resume
- Provide direct support to clients during and post implementation as required
- Drive initiatives independently
- High energy, enthusiastic, self starter
- Resilient and able to multi-task
- Assess the strategic fit of the existing offerings/ point-solutions within EC’s business, for both new units and service, and the associated analysis of how to leverage these capabilities to deliver better outcomes faster
8
Skills For Digital Services Product Manager Resume
- Define re-usable components / microservices within the Digital Services for Industry products
- Be responsible for capability mapping that details the product capabilities necessary for success and a continuous gap analysis with regards to current offering and market dynamics
- Develop a cost to serve model, including M&D Component, to support Service Agreements
- Work with program management, identification of budget and resource plan, to be aligned with customer milestones and deliverables
- Define the demo content, information content, collateral and commercialization strategy necessary to drive product success
- Engage customers at CxO / executive level to present Digital Services for Industry vision / strategy
9
Skills For NPI & Core Services Product Manager Resume
- With ITO (Inquiry to Order), own orders target and support of ITO to meet that target
- Ensure consistent execution of product plans and that result in product delivery on time, on budget by collaborating with the Program Management and Product Development teams. Clear communication of priority settings to development team and quick clarification of trade-offs
- Ensure go-to-market strategies, revenue and profitability models are aligned with the company’s business drivers by collaborating with the Commercial team
- Provide guidance on product strategy, road-map and status to the Sales and Commercial Teams. Participate in customer engagements as necessary to present product strategy and road-map
- Conduct market research and competitor analysis
- Assess the strategic fit of the existing offerings / point-solutions within EC’s business, for both new units and service, and the associated analysis of how to leverage these capabilities to deliver better outcomes faster
10
Skills For Prepaid Services Product Manager, VP Resume
- Provide road-map for the product with detailed release plans that clearly identify the value proposition and net new functionality delivered to customers on a release by release basis
- Define re-usable components / microservices within the Digital Solar product
- Engage customers at CxO / executive level to present Digital Solar vision / strategy
- With ITO, own orders target and support of ITO to meet that target
- On-time and on-budget NPI project execution and commercialization
- Core services execution readiness for unplanned and planned events across the fleet
- Identification and business case development for cost out and productivity opportunities
List of Typical Responsibilities For a Services Product Manager Resume
1
Responsibilities For Collaboration Services Product Manager Resume
- Act as a key user for C4S implementation; ensure service centres are effectively adopting application and features to deliver value to customers
- Lead Asset Intelligence and Tracking projects in Canada to create a digital ecosystem that enables the most effective use of WMC’s services team
- Good knowledge of core cash products with a comfortable grasp of technology and operations
- Be the Agency Lending business representative on local Luxembourg control forums, including but not limited to New Business Approvals, Outsourcing, Risk
- Be the product lead in the onboarding of new business into Luxembourg, including the review of non-standard services and legal provisions
- Product presentations and highlighting our capabilities to clients
- Actively manage product issues as they arise and address root causes in partnership with functional teams
2
Responsibilities For Global Account Services Product Manager, AVP Resume
- Responsible for local cash product P&L and performance
- Develop new product solutions for target client segments
- Understand the revenue and volume drivers of each product and develop programs and campaigns to deepen wallet share
- Work with other in-country and regional teams to ensure core and/or advanced capabilities are in line with regional/global strategy
- Have at least 7+ years of relevant experience in product management, product development and commercialization of rollout of cash management products (payments, receivables, liquidity management, FX, electronic banking, etc.)
- Good knowledge of cash and liquidity products with a comfortable grasp of technology and operations
- Works directly with global sales organization for product sales training, competitive bids and RFI/RFP responses, customer quality issues
- Have the ability to transform business requirements into in-country and regional innovative solutions for clients
- Gathers, prioritizes, and documents requirements with product technical teams to quantify and manage the integration of service elements into the design and operation lifecycle of NCR product
3
Responsibilities For CIB Investor Services Product Manager Resume
- SME for understanding the health of the Field Financial Services Products based on analysis of parameters such as attached rate, discount rates, renewal success, competitive knowledge and market trends
- Drive market and customer input into the field service design programs and activities, including recommending requirements, communication plans, identifying and managing issues and risks across projects
- Develop strategies for quantifying/representing the business values of Field Service Products and their impact on Financial Institutions and consumers
- Fully understand market requirements and contribute to development strategy for Earnings Credit Rates product. Working closely with other Liquidity Product Managers to provide innovative solutions globally
- Produce and monitor monthly reports of key performance indicators (KPI) to drive Product P&L revenue target and identify emerging balance and revenue trends
- Drive the growth of Earnings Credit Rates within region and globally through management of client penetration targets
- Drive New Business Initiatives process as required
4
Responsibilities For Trade Services Product Manager Resume
- Manage day-to-day priorities in relation to the product by working closely with functional partners and by providing expert support to front, middle and back office
- Responsible for local core cash product P&L and performance
- Have at least 7+ years of relevant experience in product management, product development and commercialization of rollout of core cash management products (payments, receivables, FX, electronic banking)
- Develop and deliver on the strategy to leverage digital technology to increase aftermarket revenue across Canada including; sales staff and client engagement, implementation of Synertrex installations, effective adoption of C4S, leveraging Asset Management tools (tracking and data intelligence)
- Providing leadership with respect to customer engagement and delivery, determining marketing, bid strategy and ultimately creating robust proposals to be presented to clients in partnership with Sales teams
5
Responsibilities For Issuer Services Product Manager Resume
- Coaching and working closely with the Canadian Sales team to leverage Weir Mineral’s digital technologies into Integrated Solutions opportunities
- Act as Subject Matter Expert and provide direct product expertise to customers before, during and after the sales process has been completed
- Provide aftermarket support for Synertrex installations: review equipment reports and escalate issues/alerts to local service team/Synertrex Ops
- Conduct VOC and UAT with customers to understand requirements for next generation technologies and barriers to adoption
- Develop customer account plans and approaches that align our range of Products to provide tailored solutions that meet the customer’s specific requirements
- Establishing relationships with key digital contacts at End User
- Process data analysis with all stakeholder involved, looking to develop proper predictive algorithm
- Manage and execute comprehensive commercialization plans for existing and new solutions
- Work with Legal to ensure that any changes to the Product’s status quo are reviewed and captured into the Legal Agreement(s)
6
Responsibilities For Cdi-global Business Services Product Manager Resume
- Technical understanding of OTC Derivatives and other common instruments including valuation construct. Knowledge of other complex instruments e.g. Bank Loans, Structured Notes an advantage
- Technical understanding of Fund Accounting operations, in particular market data and valuation process
- Produce well structured presentation and informational documents for client, sales and internal consumption
- Experience in Fixed Income product oriented trading or sales role at a major bank or alternative trading organization with solid understanding of Rates, FX, Credit and Commodities
- Excellent English; 2-3 years’ experience product management.
- Experience in Trade Product Management
- Five or more years of experiences in wireless software development / design of mobile applications or services
- Relevant hands-on experience in product management
- A passion for automotive and in-vehicle connected technology and great customer experiences
7
Responsibilities For Connected Services Product Manager Resume
- Demonstrated ability to organize and manage multiple projects simultaneously
- Project Manager experience
- Strong verbal & written communications, analytical combined with theoretical and practical project management knowledge
- Trade Service Product, Operations or Control Areas experience
- Management and Client interaction experience
8
Responsibilities For Digital Services Product Manager Resume
- Experience of Secure Communications solutions (Network and/or IT), ideally in the defence or government sector
- Execution-oriented self-starter who likes to take initiative and is able to deliver in efficient and effective manner
- Sense of ownership and accountability to client and business leadership
- Appreciation of industry landscape an advantage
- Experience in a product management role (preferably AVP or VP level) (or other key leadership role) focused in global transaction banking, FX payments or global correspondent banking with a global financial institution
9
Responsibilities For NPI & Core Services Product Manager Resume
- Use of data analysis and continuous improvement tools such as Excel, Minitab, Tableau and Six Sigma to solve business problems
- Travel within Canada and the U.S
- Work independently without extensive supervision
- Coordinate BRDs and FRDs
- Meet and exceed business goals
10
Responsibilities For Prepaid Services Product Manager, VP Resume
- Develop business plans to localize and launch connected vehicle features and services for the Canadian market
- Work with internal stakeholders in the U.S. and Canada to address Canadian specific issues
- Manage timelines to identify major deliverables and dependencies across functions and drive cross-functional alignment to accomplish the right deliverables at the right time
- Establish and manage relationships with suppliers and merchant partners
- Improve commercial agreements with existing partners to enable improved consumer experiences, as well as, develop (from start to finish) commercial agreements with new partners in Canada
- Work with legal staff to identify and address Canadian specific legal and regulatory challenges
- Ensure the unique needs of Quebec French consumers are considered in development of all initiatives
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