Services, Team Lead Resume Sample
Chaim Dibbert
542 Williamson Grove,
Houston,
TX
+1 (555) 277 5041
Work Experience
Guest Services Team Lead
11/2015
-
PRESENT
Dallas, TX
- One year of directly related industry experience in a mutual fund call center. NASD Series 6 license required within three months of hire
- Review and approve reporting, remittances and reconciliations completed by Investor Services Analysts, Analyst II’s and Sr. Analysts, both onshore and offshore
- Assuring customer service and satisfaction standards are met
- Knowledge of correct procedures and systems
- Working with multiple internal departments and outside partners to achieve a high level of professionalism and cohesion
- Working at winery events as needed
- Providing ongoing training, motivation, and correction when necessary to improve team function
- Elevating staff’s wine knowledge of Boisset Collection and general wine knowledge
- Ensuring team is informed regarding promotions, events, reservation details, and that guidelines are being met
Employee Services Team Lead
12/2011
-
09/2015
Philadelphia, PA
- Ensure appropriate staffing/schedules, providing input into team hiring and training
- Comply with all company safety policies, practices, and procedures. Participate in safety training and report all unsafe conditions or work practices
- Developing and leading cross-training
- Assessing skills, and delivering positive and/or constructive coaching and feedback
- Performing periodic Standardization checks at assigned front desks
- Actively learning new technology: hardware and/or software
- Expertly responding to questions on policy, procedure, and guest satisfaction via email, telephone call, or Google Hangouts
- Proactively and consistently connecting team and Leadership
- Motivating and inspiring team through listening, encouraging cooperation and engaging in team-building exercises
Investor Services Team Lead
02/2008
-
11/2011
New York, NY
- Developing clear and beneficial job aids for new and current team members
- Creating and distributing inspiring and informative communications, as assigned
- Identify and recruit appropriate skills & talent to build the GS Administrative Assistant (AA) Team in India
- Facilitate smooth onboarding & induction of new AAs to the team
- Ensure efficient management of resources to deliver seamless service to the support of GS Directors & Senior Directors
- Actively assist in day-to-day problem solving and prioritization of competing demands
- Motivate, develop, provide coaching and feedback through annual performance management process and year-round informal feedback process to
- Experience working in a complex change business
Education
Ohio State University - Lima Campus
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Demonstrate strong organization skills and ability to work efficiently and effectively under tight deadlines
- Strong knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook - advanced MS Excel skills are a strong advantage)
- Strong problem solving, organizational and decision-making skills with the ability to drive results
- Excellent interpersonal skills, high energy level, ability to interface with many levels
- Effectively supporting the essential skill development for the team
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees
- Managing multiple priorities, including balancing your workload and the monitoring of your team members’ workload
How to write Services, Team Lead Resume
Services, Team Lead role is responsible for reporting, administrative, coaching, excel, security, retail, finance, credit, training, database.
To write great resume for services, team lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services, Team Lead Resume
The section contact information is important in your services, team lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services, Team Lead Resume
The section work experience is an essential part of your services, team lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services, team lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services, team lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services, Team Lead resume experience can include:
- Enable strong relationships with all internal clients and stakeholders by managing their expectations through effective delivery
- Experience of leading or working with offshored teams
- Experience of working as part of or leading a global team
- Previous experience of leading or working with offshored teams
- Previous experience of working as part of, or leading, a global team
- Assist in recommending future enhancements and improvements during the test life cycle to improve the effectiveness of the team
Education on a Services, Team Lead Resume
Make sure to make education a priority on your services, team lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services, team lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services, Team Lead Resume
When listing skills on your services, team lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services, team lead skills:
- Strong knowledge of MS Office suite (Word, PowerPoint, Excel, Outlook) - advanced MS Excel skills are a strong advantage
- Strong planning, analytical and administrative skills
- Strong planning, analytical, and administrative skills
- Good interpersonal, communication and relationship building skills with internal team members and external customers
- Excellent verbal, written andpresentation skills
- Excellent organizational and projectmanagement skills
List of Typical Experience For a Services, Team Lead Resume
1
Experience For Guest Services Team Lead Resume
- Develops specific goals and plans to prioritize, organize, and accomplish team objectives
- Accurate recording of test activities including identification and tracking of defects
- Expertise in Using Banking Software’s & overall awareness of using MS Word, Excel, PowerPoint etc
- Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Safe WATCH and Stop the Leaks)
- Monitor expense activity on designated budget lines investigating discrepancies (including payroll)
- Provide training to new staff as well as ongoingtraining for changes in process or policy for their team
- Analysis of actual results arising from test execution
- Interview potential MSAs, has hiring authority and provides input on all performance management processes
2
Experience For Employee Services Team Lead Resume
- Escalate any performance issues by team members tothe Employee Services Manager before taking action
- Ensure team is responding to issue tickets same dayif received by 2 PM CST, or within 24 hours if received after
- Ensure all locations and tax registrations areready for all employees each team is responsible for paying
- Customer orientated attitude and focus on service quality
- Understand, interpret and draw conclusions from multiple various data sources
- In depth knowledge of AML and KYC compliance rules and policies
3
Experience For Shared Services Team Lead Resume
- Provide team oversight for BAU & project workload
- Provide management of performance reviews, career development, & other HR activities for assigned resources
- Production of test plans and Strategies in accordance with the software requirements and design specifications
- Manage the organisation’s EMEA employee services and first level transactional HR administration providing effective delivery of identified core employee lifecycle processes across the region
- Assists the General Manager in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA
4
Experience For Investor Services Team Lead Resume
- Assists General Manager in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks
- Assists with monitoring monthly inventory of supplies and equipment. Ensures that day to day purchases made are within budget and with approved vendors
- Promotes 100% guest satisfaction throughout the property. Instills 100% guest satisfaction objective to hourly associates
- Serves as first level of contact for Guest Service issues. Resolves guest issues or determines necessity to escalate to GM, District Manager or Corporate Guest Service Manager
- Drive the team’s training, development, and growth according to established business objectives
- Conducts telemarketing and/or sales calls to assist General Manager with sales activities
- This includes serving as a team lead to all other hourly staff members in the performance of daily work activities
5
Experience For Member Services Team Lead Resume
- Knowledge and understanding of enterprise hardware components, such as servers, switches, PDU’s KVM’s
- Trains employees on Company standards and job performance expectations when the General Manager is not available
- Upholds and Enforces ESH standards and policy compliance at the hotel level
- Passion for customer service, sales and people development with an ability to energize others
- Understand and articulate the vision of the branch to all employees
- Train people on processes, procedures, compliance and product knowledge
- Contribute to talent acquisition and the growth the team’s capacity in specialized areas of subject matter expertise
- Maintain in-depth knowledge of VMware’s services offerings portfolio and delivery processes
6
Experience For Team Lead-clearing & Custody Services Resume
- Travel within the Americas region, primarily in the United States and Canada
- Oversee Compares team daily activities and deliverables based on executed professional services agreement and internal SLD
- Work with Implementation and IT on transition of new clients to Compares team and Shared Services for break resolution
- Simultaneously listen and capture interactions with customers in databases; listen to live and recorded calls; provide associates with constructive feedback regarding their individual call performance
- Research misapplied payments, mail requests, billing adjustments, eligibility status, and other issues brought up during service calls to resolve escalated issues efficiently and accurately
- Clarify the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution
7
Experience For Field Services Team Lead Resume
- Possess analytical skills to be able to utilize system reporting
- Customer Service: Skilled to communicate with all levels of management, internal and external customers; Ensure appropriate interactions with customers and staff
- Assist representatives in resolving issues they are not equipped to handle
- Assist in resolving escalated calls from representatives
- Review call stats and SLAs to ensure we’re meeting our standards
- Understands the appropriate etiquette and demands of a call center environment and acts accordingly
- Conducts performance management and career develo
8
Experience For Team Lead, Member Services Resume
- Provide assistance and guidance to the team as necessary
- Act as an intermediary between the entry level reps and management
- Coach and direct the activities of the Investor Services team. Ensure representatives are accurate and timely in their communications with shareholders
- Coordinate and assist with the schedule of Investor Services
- Attend disaster recovery if needed
- Ensure all team responsibilities are completed daily/monthly/annually
- Manage daily tasks to ensure completion of day to day tasks for the team
9
Experience For Mail Services Team Lead Resume
- Regularly analyze department procedures and create improvements
- Provide progress updates and documentation to Management
- Lead projects for the team and follow them through to completion
- Coaches and Develops employees as needed
- Assist other departments, as needed
- Assist Customer Care Supervisor/Manager with the management of the daily workflow
- Be available to answer questions
10
Experience For Project Services Team Lead Resume
- Provide guidance and updates for team in huddles and team meetings
- Serves as liaison between Customer Care and various departments (i.e. Returns, Fulfillment)
- Be a point of contact for all Customer Support Teams and Vendors
- Handle inbound calls and escalations professionally, accurately, consistently, and efficiently
- Provide day-to-day team leadership and coaching guidance to a team of individuals to meet goals of the agency; Coordinates and monitors the work of the team to accomplish tasks
List of Typical Skills For a Services, Team Lead Resume
1
Skills For Guest Services Team Lead Resume
- Working effectively with other teams to support services for utility clients
- Strong working knowledge in MicrosoftExcel, Access as well as experience with HRIS (Fusion HCM)
- Coordinating, prioritizing and participating in activities associated with completion of assigned projects or project task(s) from beginning to end
- Experience working for a financial services organization, with exposure to reconciliation and/or accounting processes
- Clear Oral and Written Communication, Good Knowledge in Excel, PowerPoint
- Create cost and time estimates along with project plans to enable prioritization and execution of work
- Chair defect review meetings as required, and verify that all issues are resolved prior to the release to production
2
Skills For Employee Services Team Lead Resume
- Experience in enterprise IT related positions
- Validates data is accurate in both HRIS and Payrollsystems
- Combined payroll and HR experience
- Prioritize and work withminimum supervision; initiates and executes projects well independently
- 2+ Supervisory experience
- Strong PC aptitude
- Modeling and developing an atmosphere of warmth and professionalism in new and existing team members
- Assisting and evaluating execution of fire drills
3
Skills For Shared Services Team Lead Resume
- Training on company policies, role procedures and successful guest interactions
- Travel (e.g. walking, taking a shuttle, etc.) from building to building
- Support staffing of AGT M&S Project Services organization via BP and Agency personnel. For BP staff, develop through recruiting, mentoring, and training
- Familiarity with accounting process, deciphering and troubleshooting accounting driven issues
- Assist with hiring, training, coaching, and mentoring team members
- Foster relationships; Developing constructive and cooperative working relationships with others, and maintaining them overtime
4
Skills For Investor Services Team Lead Resume
- Proactively seeking out and accepting direction from managers
- Schedule team meetings, coaching’s and training sessions
- In Investor Reporting required
- Develops operating processes and procedures for Team(s) supported
- Assists with system testing and serves on Project Teams for new business initiatives
- Support monthly updates to the PSPC database reflecting current forecast
- Creative problem solving with Electrical/mechanical aptitude·
5
Skills For Member Services Team Lead Resume
- Practical understanding of project management methods
- Maintain relationships with Clients and provide tailored telephone servicing
- Assist in monitoring daily workflow of inbound calls, email, webmail and voicemail
- Partner with Workforce Management to ensure proper staffing
- Partner with Quality Training and Communication
6
Skills For Team Lead-clearing & Custody Services Resume
- Review and maintain the accuracy of the scripting tool in Salesforce
- Provide reporting of departmental KPIs
- Facilitate problem solving and collaboration; Ensures discussion and decisions lead toward closure
- Streamline the decision making process, solves problems for the best interest of the client
- Processes check adjustments, voids, manual checkupdates, reissues, overpayments and other irregular payroll transactions,setting up garnishments
- Self-starter and willing to take initiative in problem identification with appropriate supervision and solutions provision using a systematic and organized approach to their work
7
Skills For Field Services Team Lead Resume
- Effective time management and prioritization of workload
- Other experience would include LSAM’s system, SQL/Microsoft Access
- Intermediate to Expert Microsoft Excel
- Identify and resolve highly complex technical problems; suggest and implement original solutions
- Define a metrics driven approach to manage the team and determine process for implementing and achieving the metrics through team performance (e.g., trouble ticket metrics and full project completion metrics)
- Participate in broad, independent interactions with all levels of personnel within Lawrence Livermore National Laboratory (LLNL) and represent the program at meetings or conferences
- Bend, reach, squat, and perform necessary Lobby Host job functions
- Add, subtract, multiply, and divide accurately, using standard American units of currency, weight, volume, and/or distance. Ability to recognize and correct inaccuracies when using calculator or computer spreadsheet
- Willing to cross-train in additional job functions, including Conference Room Escalation Team, Switchboard, and Reception Supply
8
Skills For Team Lead, Member Services Resume
- Motivating and inspiring attitude and behaviors
- Makes recommendations for process improvements to manager(s) supported
- Develops and maintains documentation of processes and procedures for Department(s) supported
- Interacts with all levels of Managers, internal Departments and external clients, to resolve complex problems
- Support the AGT M&S recruitment, mobilisation and demobilisation process
- Support the Performance Management of the manpower ramp-up and ramp-down against the project plan
- Proficiency in a local SEA language
9
Skills For Mail Services Team Lead Resume
- Demonstrated in-depth knowledge and substantial experience in administering, troubleshooting, maintaining, and repairing highly advanced Windows, Apple and/or UNIX hardware and operating systems
- Broad and in-depth technical knowledge and substantial experience in the systems administration and/or networking field, including experience with scripting and/or programming languages
- Oral and written communication skills; strong grammar skills
- Strong listening and coaching skills
- Experience leading other staff
- Experience with payment run and wire transfer payment processing
- Experience with Integrated computer systems in a manufacturing environment
- Demonstrated proficiency in computer related software especially Microsoft Outlook, Word, Excel, PowerPoint, etc
10
Skills For Project Services Team Lead Resume
- Experience in an Accounts Payable role,
- Adapt to shifting demands and competing priorities
- Current, valid Driver’s License, insurable driving record, and proof of current automobile insurance required
- Three to five years of experience working in a complex change business
- Demonstrated competence in the use of computers and software applications including SAP
- Competent in performing multiple functional tasks
- Enthusiastic about helping peers reach their professional goals
- Productively works individually or within a team in a fast paced environment
List of Typical Responsibilities For a Services, Team Lead Resume
1
Responsibilities For Guest Services Team Lead Resume
- Industry experience with managing an operational environment
- Skilled in Microsoft Windows 8
- Assists the team and the client in the process of moving the client towards employment
- Willingness to work in rotational shifts, including night shifts
- Member of Engineering Institution (UK), Professional Engineer (US), Institute of Cost Engineers or international equivalent
- Broad understanding of Operations and how brownfield projects interface with Operations
- Continually tracking status of all activities throughout the software life cycle to ensure established deadlines are met
- Able to foster change within the team; Motivate and inspire team members
2
Responsibilities For Employee Services Team Lead Resume
- Knowledge of the organization; processes and procedures of client services/programs
- Creates an environment oriented to trust, open communication, creative thinking and cohesive team effort; Communicating verbally and written; Ability to listen to input from team
- Current certification as a Certified Rehabilitation Counselor by the Commission on Rehabilitation Counselor Certification (CRCC) AND Three (2) years of professional experience as a Rehabilitation Counselor which includes one year of supervisory experience in a human service delivery program
- Oversee daily customer service activities for roadside assistance service and membership clubs
- Set and maintain employee and unit standards of performance
- Design and write procedures
- Provide client / partner support and assist in marketing efforts, support sales/retention operations as required & perform system support procedures as required by IT
- Team Quality - Monitoring and coaching support to grow and develop representatives. The ability to identify and address quality issues and meet all departmental standards
3
Responsibilities For Shared Services Team Lead Resume
- Team Proficiency - The ability to develop personal and team expertise in all wholesale and retail dispatch procedures, in order to provide assistance, coaching and technical support to agents
- Leadership - Provide ongoing feedback on performance, conduct development discussions, demonstrate strong communications skills to interact with associates, customers and agents in person as well as through email and telephone contact
- Responsible for accurate and complete setup/maintenance of employee data, payroll processing and termination ofemployees assigned to each team
- Special Projects Assignments – handle special projects as assigned on site and at other ARS locations
- Approve time and time off request for staff on eachteam. No more than one person per team scheduled off at a time
- Assist Employee Services Manager with annualperformance evaluations
- Make sure issue tickets are assigned to appropriateperson on team to be handled and manage open tickets when a team member is outof the office
- Provides back up for other Team Leaders out ofoffice or on paid time off
- Assist with setting up new hires and make requestedchanges to paid time off plans in the time and labor tracking system as volumeof workload on the team demands
4
Responsibilities For Investor Services Team Lead Resume
- Enter payable items or corrections into bi-weeklypayroll batches
- Ensure complete accuracy of payroll for the team,responsible for reviewing payroll registers to make sure all employees activelyworking have hours for pay, send out reminders or estimate time for those whohave not entered hours
- Validate each payroll if an employee has beenissued a manual check for overpayment, calculate final pay if not already paid,and make sure all new hires in your groups are being paid
- Set up locations and tax jurisdictionsfor your employees
- Work with Diversity Analyst to add new job titles,new job codes, and new worker’s comp codes to all systems
- Completes other projects and special assignments asrequested
- Keep up to date on relevant payroll and HR companypolicies and procedures
- Provide daily direction and communication to employees to ensure workload is manageable and resources are properly aligned
5
Responsibilities For Member Services Team Lead Resume
- Process weekly vendor payments via wire, ACH, credit cards and checks. Work closely with the Treasury department and bank to ensure payment files have been received
- Process AP vouchers and related credit / debit memos
- Respond to vendor, buyer & interdepartmental requests
- Familiar with performance reviews and goal management
- Understands basic information on core service/solutions offerings to work effectively with Manager - Client Services in generating leads for site growth and competitive take-a ways
6
Responsibilities For Team Lead-clearing & Custody Services Resume
- Skilled in Microsoft Windows 10
- Develop and deploy strategies and procedures to deliver efficient and effective projects
- Able to work a flexible schedule to include nights, weekends, and holidays
- Call center administration experience in customer service/emergency dispatch environment, with expertise in call monitoring, HR policies and procedures
- Knowledge of and exposure to sales and use taxes and foreign currency transactions
- Work with management teams to agree and set optimised portfolio plans and budgets
- Develop and deploy standardised project control tools
7
Responsibilities For Field Services Team Lead Resume
- Provide guidance on Project Execution Plans and contract strategies
- Responsibilities include leading and, as necessary, participating in day-to-day activities of assigned staff associated with platform and services migration, ensuring activities and staff meet the expectations of the end user
- Proactively oversee all activities involved in quality resolution of issues, ensuring assigned staff effectively tracks any technical problems and client complaints to quality resolution
- Monitors employees' performance and provides ongoing feedback to the individual. Aids in each individual’s development by enabling employees to participate one-on-on, on-the-job, classroom, and computer-based trainings
- Manage the organisation’s APAC employee services and first level transactional HR administration providing effective delivery of identified core employee lifecycle processes across the region
- Supervision of a team of HR Officers directing their work and personal development to provide a pro-active and responsive first line support for employees and managers, exceeding expectations every time
8
Responsibilities For Team Lead, Member Services Resume
- Participate in special CDD Services review, projects and training efforts, as required
- Ensure the integrity of the information entered in PeopleSoft and other talent systems by the HR Officers is second to none
- Monitor activities within assigned team to ensure compliance with applicable internal policies and procedures and external regulation
- Identify potential operational enhancements to the customer due diligence process and escalate to management
- Key project MI
- 6+, 0-2 Mgmt
- Serve as liaison between the Associates and Management Team; answer product and service questions; suggest features and benefits about company products and services to educate current, potential customers and staff; evaluates associates call handling skills and offers feedback and solutions targeted at improving operational quality and performance within the call centers
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