Shift Operations Manager Resume Sample
Derrick Aufderhar
10574 Joaquin Harbors,
Philadelphia,
PA
+1 (555) 245 8231
Work Experience
Shift Operations Manager
11/2015
-
PRESENT
Boston, MA
- Maintain an equipment structure to accomplish the departments’ mission in a safe and effective manner. Make recommendations regarding racking, space and equipment to ensure the safe transport and storage of all materials
- Recommend and implement distribution center policies and programs that guide the organization in maintaining and improving the Company’s competitive position and the profitability of the operation
- Enforce and discipline distribution center SOP’s to meet high standards of quality in the movement of product to ensure customer and Company quality standards are met
- Conduct supervisor staff meetings to inform personnel of communications, decisions, policies and all matters that affect their performance, safety, quality, attitudes and results. Ensure awareness of the Company’s goals and objectives
- Demonstrate the Company’s Core and Growth Values in performance of all job functions
- Supervise shift plant operations including, but not limited to; sheet metal, fabrication,
- Experience in a high production manufacturing environment with at least 3 years
Operations Shift Manager
05/2010
-
08/2015
San Francisco, CA
- Hands-on related warehouse experience highly desired (Ideally in meat or food distribution)
- Knowledge of refrigerated carrier industry, shipments of perishable products and DC operations
- Experience with SAP, WMS computer systems, and Microsoft Office (Word, Excel and PowerPoint)
- High level of written and verbal communication skills, organizational planning, teamwork, analytical reasoning, and adaptability
- Frequently required to move and/or lift 50 pounds and occasionally required to move and/or lift more than 100 pounds
- Motivate, monitor and evaluate performance of distribution center supervisors and staff
- Maintain a safe and effective equipment structure to ensure the safe transport and storage of all materials
DC Shift Operations Manager
04/2003
-
12/2009
Houston, TX
- Recommend and implement distribution center policies and programs that guide the organization in maintaining and improving the competitive position and profitability
- Maintain and analyze key metrics and improve departmental performance measures through use of continuous improvement tools
- Understanding of the Factory Mars Operating System
- Understanding of lean manufacturing concepts and their application
- International Standards Organization 9001 and 14001 requirements
- Facilitate and work within a team environment
- Continuously learn and apply new methods and techniques, as well as strong data collection ability in the areas of quality and efficiency
- Understanding of machinery and/or its operation
- Think critically with accurate technical judgment
Education
Everest University - Tampa Campus
1997 - 2002
Bachelor's Degree in Business
Professional Skills
- Strong managerial skills with demonstrated evidence of large people management experience
- Lead and foster a team environment, utilizing excellent verbal and written communication skills
- Demonstrated consulting skills
- Demonstrated business literacy skills
- Strong conflict management skills
- Strong interpersonal and negotiation skills
- Salary: Up to £48,000 per annum (dependent upon skills and experience)
How to write Shift Operations Manager Resume
Shift Operations Manager role is responsible for leadership, manufacturing, training, compensation, retail, finance, logistics, security, shipping, payroll.
To write great resume for shift operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Shift Operations Manager Resume
The section contact information is important in your shift operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Shift Operations Manager Resume
The section work experience is an essential part of your shift operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous shift operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular shift operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Shift Operations Manager resume experience can include:
- Strong leadership and effective management skills to direct employees in efficient operations
- Strong leadership, negotiation, and communications skills
- Excellent communication (both written and oral) and customer skills
- Strong interpersonal and communication skills, both internal and external
- Ensure team members have the technical skills and training to accomplish their individual goals
- Logistics experience including supervisory/management experience
Education on a Shift Operations Manager Resume
Make sure to make education a priority on your shift operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your shift operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Shift Operations Manager Resume
When listing skills on your shift operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical shift operations manager skills:
- Handling multiple priorities effectively
- Effective oral communication skills including giving presentations that provide clear
- Excellent organizational influence and critical thinking skills
- Great leadership, communication, influencing, analytical skills and effective stakeholder management
- Identify supervisors' skills and develop them by coaching and counseling supervisors on a regular basis
- Advanced computer skills including Microsoft Office applications including Word, Excel, and Outlook
List of Typical Experience For a Shift Operations Manager Resume
1
Experience For Operations Shift Manager Resume
- Set and effectively communicate team and department goals
- Facilities Management by minimising damage through effective operating processes
- Analytical thinking demonstrated by the ability to solve problems using a logical,
- Mentor and develop Team Leaders through PDP's, effective engagement and coaching
- Keen evaluator of talent and effective developer of high performing team members
- All technology staff are required to prioritize service availability
2
Experience For Assistant Shift Manager Slot Operations Resume
- Working knowledge of SAP/WMS and understand workflow processes and procedures
- Acting as the point of contact for any non-executional, task based shift requirements
- Develops and documents standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products/materials
- Directs and delegates assignments of operational warehouse functions; including planning, implementation and leading improvement initiatives
- Accountable for evaluating their Leadership Team and providing feedback regarding job performance and expectations in a timely manner
- Collaborates with Operating Personnel, Maintenance, Manufacturing Planning and Staff Departments to assure the efficient operations
- Responsible for promoting and enforcing quality standards and specifications as they pertain to each operating department
- Exercise sound judgment and decision-making concerning Associates, quality, safety, and performance of machines and equipment
- Communicate both verbally and in writing, using appropriate Microsoft Office tools, i.e. Word, Excel, PowerPoint, as well as other required software
3
Experience For DC Shift Operations Manager Resume
- Participate enthusiastically in developing and maintaining team standards, tools, and practices
- Delivery and planning of training and team development
- Manage site through Kronos - swipe to task, rostering, exception management, holiday booking
- Ensure daily/weekly workload planning and volume forecasting routines are accomplished
- Develop and suggest improvements by analyzing process work flow, manning and space requirements, and equipment layout to implement changes
- Maintain supervisory control over work activities of the crew (operating units, crane operations, labor, reheat furnace, roll shop and shipping employees)
4
Experience For Shift Operations Manager Fulfillment Center Resume
- Staff, train and supervise the management team while supporting Human Resources and maintaining company policies
- Improve retention rate by working closely with Human Resources and maintaining company policies
- Controls on-turn operation by coordinating the activities of the hourly bargaining unit
- Compiles turn reports measuring operating production, delays in production, hours worked by employees and employee absenteeism
- Responsible for continuously improving all aspects of performance, maximizing efficiencies in cost base & especially labor & wastage
- Safety = Zero Harm. Own & maintain safety improvement plans. Leverage the SIRC process maximizing safety mitigation and ensuring ZER harm
- Responsible for coordinating the 12 hourly QCDM (Quality Cost Delivery Management) escalation meeting on shift
- Strategic thinking with ability to develop current year and future planning
- Responsible for knowing and understanding the quality standards and expectations established by the mill’s Quality Management System
5
Experience For Shift Manager Slot Operations Resume
- Responsible for assuring a safe work environment and shift compliance with company safety policies and practices
- Manage the shift operation to ensure each operational area meets the required daily production/volume requirements as outlined in the daily Master Schedule. Direct area managers in prioritizing the use of the available staff to meet all goals and priorities on the Master Schedule
- Partner with Maintenance to assure that machinery, cranes, shuttles, and automated systems are fully operational, ensuring errors, concerns or issues are identified and rectified
- Coach and mentor the area managers and staff to ensure they are fulfilling their roles with appropriate results and in the correct manner
- Ensure associates remain engaged and productive by consistent, positive interaction with all associates. Behavioral issues are addressed expediently within company policy and state and federal compliance
- Actively support and encourage the submission, evaluation and trialing of Continuous Improvement principles and ideas within their shift
- Visibly support area managers and operatives by spending at least 75% of their time on the floor of the HC
6
Experience For Shift Manager Steelmaking Operations Resume
- Proficiency in Microsoft Office, including Excel, Word and PowerPoint
- Hours - average 56 per week, rolling roster
- IT Literate with working knowledge of Microsoft Package and associated security technologies
- Reviews workforce staffing to ensure proper levels to meet business demands
- Reviews operational issues impacting customer service /costs
- Team building and morale management
- Ensure compliance to Work Instructions & Standard Operating Procedures (WI's & SOP's)
7
Experience For SDC Operations Manager nd Shift Resume
- Responsibility for issues relating to Health & Safety and the Environment
- Monitor standard operating procedures and implement resolutions for process improvement
- Perform safety and quality audits / observations within the department to detect existing or potential accident hazards, or quality defects
- Monitor production KPI's while holding the team accountable for results
- Able to forecast out and remove obstacles before they impact the operation while setting up the other shifts for success
- Responsible for administering daily toolbox and monthly safety meetings for the hourly incumbents
- Makes decisions regarding the allocation of resources necessary to solve a given production problem
- Counsels and evaluates the work performance of the hourly bargaining unit personnel
- Advises Manager of safety, quality, housekeeping and production problems. Resolves problems from knowledge gained and coordinate with the Department Manager
8
Experience For Manager QC Operations, rd Shift Resume
- Performs safety and quality audits/observations within the department to detect existing or potential accident hazards or quality defects
- Lead & develop a team of 4-10 Band 5 team leaders, and 150 hourly associates, maximizing their engagement & productivity
- Capability development of his/her team leaders. Heavy coaching and visible leadership is required in this area
- Knowledgeable of full cycle production inclusive of receiving, fabrication, assembly, and
- Prepared to be flexible and work all shifts including nights
- Multi-task, working as team champion with subordinates as well as a team member amongst senior leadership
9
Experience For Senior Manager, Outbound Operations Nd Shift Resume
- Ensures that the appropriate outside contacts are notified after hours pending the incident severity and situation
- Addresses and manages complaints, grievances or concerns from employees
- Maintains complete confidentiality of all company information at all times
- Pay rate - £12.49 per hour
- Shift pattern - 7 on 3 off, 7 on 4 off
- Ensure that the security operation complies at all times with the client’s requirements for business as usual; production uplifts; and special events
- Present comprehensive reports at all levels
- Demonstrate a working knowledge of the ISO9001 Quality Management standard, ISO18001 Occupational Safety & Health standard, Data Protection Act with a focus on CCTV operations and management, BS7984 Keyholding & Response Services Code of Practice, BS7499 Static Site Guarding & Patrol Service Code of Practice
10
Experience For Operations Manager nd Shift Resume
- Holder of full and current UK Drivers Licence
- SIA PSS CCTV Licence Holder (or ability to gain)
- Responsible for safety, productivity and quality performance of employees
- Responsible for WCL (World Class Logistics)
- Provide direction to supervisors of hourly employees and hold them accountable to achieve productivity, quality and safety objectives
- Initiate, innovate, and drive continuous improvement of the Master depot operations processes
- Responsible to the Depot Manager to provide operational updates, written and oral reports, and operations summaries as well as inventory updates to corporate
- Regularly provides performance updates to Depot Manager
List of Typical Skills For a Shift Operations Manager Resume
1
Skills For Operations Shift Manager Resume
- People and relationship building skills
- Effectively envision, develop, and implement new strategies to address competitive, complex business issues
- Managing shift stakeholders ensuring timely and effective communication
- Superior interpersonal skill, including presentation, persuasion, negotiation and conflict resolution
- Good Manufacturing Plant audits > 75%
2
Skills For Assistant Shift Manager Slot Operations Resume
- Responsible for maximizing customer experience through the coordination processes and departments
- Highly collaborative with shown ability to quickly establish trust and credibility, demonstrates confidence to identify key partners and their respective needs
- Demonstrated leadership qualities that model Clarks values
- Overall Equipment Effectiveness at company target
- Management experience Desired
3
Skills For DC Shift Operations Manager Resume
- Experience in a leadership role
- Five to seven (5-7) years experience in a leadership role
- Recognising future demands on the shift team and driving readiness to meet these needs
- Building talent with your teams
- Ensuring legal conformance for fleet maintenance and driver hours’ regulations
- Delivering performance management processes for Shift Co-ordinators
- Providing absence cover for opposite Shift Operations Managers
4
Skills For Shift Operations Manager Fulfillment Center Resume
- Responsible for providing assistance with human resources to operating departments and shifts as needed through coaching and training
- Takes personal responsibility for own actions, keeping commitments and asking for and offering help when needed
- Responsible for knowing, supporting and communicating mill health & safety goals, policies, and procedures to each shift
- Holidays – 33 days including bank holidays, rising to 35 days after five years’ service
- Play to win: challenge the status quo, identify improvement opportunities and lead a manufacturing team supporting the future growth of our business
- A key leader in attaining our ambition of being the best FMCG Supply chain in the world
- Responsible for ensuring that documentation can be provided for situations requiring potential disciplinary actions to or dismissal of an employee
5
Skills For Shift Manager Slot Operations Resume
- Responsible for facility oversight of safety program including safety metrics and reporting
- Allocate and manage resources according to changing needs and demands
- Comfortable dealing with complex operational issues
- Knowledge of the Financial Markets and understanding key drivers,
- Responsible for appropriate scheduling of labor to meet production and cost commitments
- Coordinate with Supply Chain and Scheduling to meet production and on time delivery
- Provide line manager support, coaching and development of direct reports (>20 direct reports)
- SIA Security Guarding Licence Holder (or ability to gain)
- Responsible for hourly training program
6
Skills For Shift Manager Steelmaking Operations Resume
- Responsible for facility metrics compilation and reporting
- Determine and implement staffing levels to achieve customer and business expectations
- Monitor the shipping from the distribution center, to ensure the products are delivered in an accurate and timely manner
- Lead the FLM’s and colleagues alike in a common and consistent direction to achieve the DC vision “to be the highest performing DC in the world”
- Be self-directed and motivated
- Take initiative to identify and anticipate shift needs and make recommendations for implementation
7
Skills For SDC Operations Manager nd Shift Resume
- Understands criticality of service provision to the customer, takes preventative steps, and responds appropriately and with urgency to service issues
- Creativity and innovation: maintain an innovative mindset whilst operating with a set of defined communication processes. Challenge the teams to deliver continuous improvements to process and overall efficiency supported by the appropriate metrics
- Communication: Ability to communicate confidently and concisely to both technologists and non-technologists. Demonstrable ability to translate the vision/strategy into clear priorities and direction
- An understanding of how to utilize technology, its potential, and its implications for our customers. Has a working knowledge and understanding of the information technology environment
- The ability to relate effectively as a business partner with other corporate and operating staff
- Coordinate with EHS Manager to drive health & safety initiatives
- Forecast and plan to meets productivity, cost, and quality targets stated in fiscal plan
8
Skills For Manager QC Operations, rd Shift Resume
- Develops metrics aligned to strategic goals
- Drive a culture of responsibility and ownership for yourself and throughout your team. Be a role model on shift for Drinks culture of Passion for Drinks, Customer Centricity and Business ownership
- Lead and champion Safety, Quality, Output, Efficiency and Good Manufacturing Practices in the Drinks factory
- Drive and implement Continuous Improvement principles and action plans
- Provide Duty Manager Responsibilities for the site on off-shift hours
- Champion Associate Engagement and teamwork on shift. Build a cohesive team, with customer focus and standard processes across shifts
- Work closely and communicate effectively with other OSMs, and the Quality, Engineering, Maintenance, Scheduling and HR teams, to ensure a smooth, consistent and effective execution of the manufacturing operation
- Own plant efficiency, safety and quality metrics
9
Skills For Senior Manager, Outbound Operations Nd Shift Resume
- Provide clear expectations, monitor and manage Associate performance on a daily basis
- Optimize the use of your resources to adhere to period/annual budget plan
- Participate in ad hoc projects to drive step changes in the factory as well as throughout the business
- Scrap below company target
- Quality Complaints per Million Drinks Made < 1.0
- Lift 50lbs and walk/stand for long periods
10
Skills For Operations Manager nd Shift Resume
- Successful completion of a pre-employment drug and background screen
- Interact with all areas of the business
- Responsible for safe execution of the production plan to required standard of quality delivery
- Responsible for creating & evolving the optimum Performance Culture, fully leveraging Supply Excellence tools. Rollout of and strict adherence to the MMS system
- Work is close & effective partnership with other Operations Manager(s) to drive consistent best practice
- Recruit, develop, retain and lead qualified personnel to ensure effective operations in support of company’s mission and goals
- Demonstrate a working knowledge of operational rosters within a security guarding business
- Works closely with peer(s) and employees to improve work relationships, improve the employee experience, increase productivity and improve retention
List of Typical Responsibilities For a Shift Operations Manager Resume
1
Responsibilities For Operations Shift Manager Resume
- Demonstrated organizational, planning, prioritization and leadership
- Advanced technical skills in logistics processes and methods to include flow, cost efficiency, engineered standards, equipment, safety and quality
- LEAN, Six Sigma TPM, TRACC, and/or Manufacturing Excellence experience
- Effective active leadership and management of the operational and administration teams
- Translate, analyse and deliver customer needs through effective operations
- Ensure effective colleague engagement and communication is delivered across the operation
2
Responsibilities For Assistant Shift Manager Slot Operations Resume
- Previous supervisory experience is required
- Supervisory experience in a union environment and/or heavy industry
- Excellent communicator with individuals at all levels
- Retail experience advantageous
- Improve operational management systems, processes and best practices that guarantee organizational well-being, quality and output
- Extensive interface with supervisors and hourly personnel
3
Responsibilities For DC Shift Operations Manager Resume
- Day-to-day communication with other members of the Lebanon Campus management team
- Train and mentor supervisors to handle associates concerns/complaints and development
- Ensures divisional/departmental compliance with Sands’ Standards of Steel customer service standards
- Monitor the quality, quantity, and efficiency of the movement of product
- Manage departmental supervisors (on specific shift) within the DC
- Study and standardize procedures to improve efficiency of operations
- Analyze business and performance trends and metrics to develop solutions, programs and policies
- Accountable for all operational & daily aspects of the DC including resourcing to meet demand, health & safety, ensuring the operation consistently achieves the requirements of the business in terms of quality, productivity and KPI’s
- Accountable for creating fun, living all the values, colleague engagement & WAE action plans at shift level (both FLM’s individual team scores and own direct reports)
4
Responsibilities For Shift Operations Manager Fulfillment Center Resume
- Communicate with other management and teams to drive resolution for service issues
- Advocate and actively contribute to work improvements across the team members. Identify and remove impediments, prevent distractions
- Track and communicate progress on personal goals
- Being customer centric. Promote a customer awareness culture within the team. Foster innovation and encourage staff to think differently in finding solutions to delight customers
- Support the development teams in practicing the core agile principles of collaboration, prioritization, team accountability, and visibility
5
Responsibilities For Shift Manager Slot Operations Resume
- Facilitate discussions to empower the team
- Leading by example to motivate and inspire the team. Demonstrating and driving an innovative culture with a creative and can do/ ”roll up your sleeves” approach
- Assist team members with their career, skill growth and frequent feedback on their performance. Provide actionable feedback and discuss improvement targets during performance reviews
- Directs subordinate management team in efficient and safe warehouse operations
- Manages and monitors labor expenses and weekly payroll
- Executes established safety and security programs
- Inspects physical conditions of warehouses/equipment. Recommends maintenance, repair, or replacement as necessary
- Ensures proper protocols relative to quality assurance and food safety policies
6
Responsibilities For Shift Manager Steelmaking Operations Resume
- Oversees Safety Committee initiatives
- Ensures fair, equitable and consistent treatment for department associates
- Hosts local, state and federal inspections
- Reviews business requests for special warehouse services
- Works with DC's on OS&D occurrences
- Provides support for company sponsored events and community involvement programs
- Provides leadership and guidance to employees in the Distribution Center
- Delivery of Key Performance Indicators (KPI's)
- Delivery of a safe, secure, clean and fair work environment for team members
7
Responsibilities For SDC Operations Manager nd Shift Resume
- Maximise accuracy, productivity and operational process
- Manage team to deliver daily targets productively and in line with performance KPIs
- Ensure the warehouse and transport operations work within the set DfT guidelines
- Help support the feedback and review of customer review systems i.e Quality First
- Support and lead site or new business projects
- Lead and drive site wastage down
- Participate in root cause analysis to identify problems and recommend changes
- Interface with all levels of the organization in a professional manner
- Handle the pressure of deadlines, coupled with frequent interruptions
8
Responsibilities For Manager QC Operations, rd Shift Resume
- Schedule equipment and manpower
- Assist in and/or direct crews in major repair outages
- Conduct daily and monthly safety meetings
- Assist in the development, review, and update of JSHA’s (Job Safety and Health Analysis) to eliminate safety hazards
- Ensure that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications, quality requirements and scheduling
- Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements
- Outline, improve, create and implement all related SOP's and GMP's
- Create implement and audit CAPA's
- Examine various metrics to improve ton improve profitability
9
Responsibilities For Senior Manager, Outbound Operations Nd Shift Resume
- Oversee, perform and set quality controls
- Improve, maintain and enforce the teamwork mentality across and within all interdepartmental communication and actions
- Makes decisions which affect internal loss, retreats, internal and external customer quality, production and yield
- Resolves problems created by breakdowns, schedule changes, metallurgical procedure changes, etc
- Evaluate problems, correctly focus the resources and make efficient decisions
- Thorough working knowledge and demonstrated expertise in all areas of high speed bottling activities, including machine operations, machine changeovers, start-up, shut-down, package quality, OSHA standards, and BATF compliance
10
Responsibilities For Operations Manager nd Shift Resume
- Results driven and understands the link between action and results
- Influence upwards and across in the organisation
- Major contributor to development & execution of site strategy
- Responsible for all of those, on specified crew assignment
- Quality <2K ppm defects. Create a quality revolution, seeing quality as delivering commercial advantage. Intervene, escalate and gain resolution on behalf of the consumer
- Schedule adherence in operations and maintenance (> 94% ATP and >90% PPM compliance). Ensure highest standard of reliable delivery building Diageo’s reputation as a great partner and enabling optimal in market inventory
- OEE >70%. Maximize labor efficiencies by aggressively driving up operational effectiveness
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