Slot Attendant Resume Sample
Syble Wiza
1372 Quigley Summit,
Detroit,
MI
+1 (555) 539 4964
Work Experience
Lead Slot Attendant
05/2018
-
PRESENT
New York, NY
- Age or above
- Work varying schedule to include: all shifts, days and holidays
- Knowledge of New Mexico gaming laws and regulations as well as the Penn National Gaming’s internal controls, policies and procedures
- Comfortable working in low lighted areas
- Comfortable working around bright and/or flashing lights
- Pro-actively encourage players to have fun and enhance players’ experience
- Be knowledgeable of players’ club and encourage guest participation
- Print replacement and issue new Marquee Rewards cards
Slot Attendant
09/2014
-
12/2017
Chicago, IL
- Work under pressure in a fast-paced environment with multiple priorities
- Wearing a 2-way communication radio with earpiece
- Promoting features of the Slot Player’s Club and assist in slot promotions, as required
- Signing up guests into the Slot Player’s Club
- Responsible for recognizing and explaining simple TicketOut / Ticket In jams
- Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures
- Count and verify wallet
Lead Slot Attendant
01/2011
-
06/2014
San Francisco, CA
- Handle jackpot requests and transactions
- Replenish slot machine printer paper on all slot products
- Count and verify change bank amounts
- Take orders and serve non-alcoholic drinks to customers on the casino floor
- Make phone calls to customers regarding current and future promotions and events
- Clean and maintain stations: empty ashtrays, remove trash, remove empty glasses, push in chairs, etc
- Ensures that slot machines are filled with ticket paper, so as to keep machines in constant operation
- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate
- Assist casino guests by promoting the Black Gold Club membership and its benefits through new card member signs ups as required
Education
Rockhurst University
2006 - 2011
School's Degree in Communication
Professional Skills
- Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors and Golden Nugget staff
- Provide positive communication and Red Carpet Service Skills with every patron
- Experience servicing large numbers of guests in a public environment
- Work under pressure in a fast-paced environment with multiple priorities Wearing a 2-way communication radio with earpiece
- Verify, redeem and validate tickets
- Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic
- Demonstrated successful performance in a guest service role
How to write Slot Attendant Resume
Slot Attendant role is responsible for events, security, credit, basic, gaming, spanish, cash, interpersonal, benefits, supervision.
To write great resume for slot attendant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Slot Attendant Resume
The section contact information is important in your slot attendant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Slot Attendant Resume
The section work experience is an essential part of your slot attendant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous slot attendant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular slot attendant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Slot Attendant resume experience can include:
- Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures
- Provide the customer with a positive experience to promote a return visit
- Promote positive public/employee relations at all time by providing friendly service to players and being available to meet their needs
- Keep Slot Shift Supervisor informed of all issues pertaining to slot and other electronic gaming devices
- Observe activity and report anything that could be associated with a particular slot cheating method
- Ensure slot-playing guests are kept in play by providing friendly and helpful service at all interactions
Education on a Slot Attendant Resume
Make sure to make education a priority on your slot attendant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your slot attendant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Slot Attendant Resume
When listing skills on your slot attendant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical slot attendant skills:
- Verifying jackpots and filling out paperwork pertaining to them
- Bending/Lifting 30% (up to 75 lbs.)
- Stand for long periods of time on a daily basis, walk to various areas of the casino, and be able to push, pull or move heavy objects with assistance
- Verifying jackpots and filling out paperwork
- Encouraging fellow employees and guest to have fun
- Performing minor repair to slot machines
List of Typical Skills For a Slot Attendant Resume
1
Skills For Lead Slot Attendant Resume
- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests
- Do some troubleshooting
- Knowledge of gaming laws and regulations
- Maintain standards despite pressing deadlines; to do your work right the first time
- Report any slot machines that are not working, and affix an “out of order” card to said machines
- Knowledgeable of basic slot machine functions
- Read simple instructions
2
Skills For Bh Slot Attendant Resume
- Clearly present information through the spoken or written word; talk with customers or employees; listen well
- Be alert to customer or client needs; to remedy or present a solution to a question, service request or service breakdown
- Undertake additional responsibilities and respond to situations as they arise with or without supervision
- Be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations honestly
- Act in accordance with established guidelines; follow standard procedures; comply with written rules or practices
- Adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, Acknowledge the benefits of having a diverse workforce
- Share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and display team spirit
- Demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer or client needs
3
Skills For Slot Attendant Resume
- Complete and document transactions according to procedures and maintain an accurate
- Brings disputes and unusual guest activities to the attention of the shift manager
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns or observations
- Provide superior guest service to casino patrons on the gaming floor
- Responsible for cash banks issued and tickets
- Assist in the verification and payment of W2G jackpots
4
Skills For Lead Slot Attendant Resume
- Make change for players
- Provide instructions for slot play to guests
- Maintain a clean and safe area for guests
- Physically navigate the casino floor on an ongoing basis, and perform all functions related to slot machine attendance, guest service including jackpot payouts, service requests, and minor machine repairs
- Print replacement and issue new Club Hollywood cards
- Accurately and efficiently process cash transactions on the slot floor, safeguard company assets and enhance the guests’ gaming experience to maximize slot revenue
5
Skills For Bh Slot Attendant Resume
- Maintains a pleasant, friendly and welcoming attitude at all times
- Verifies jackpots, makes hopper fills, and fills out paperwork
- Performs minor repair to slot machines
- Handles customer relations and minor customer disputes
- Verifies jackpots and fills out paperwork
6
Skills For Slot Attendant Resume
- Handles customer relations and minor customer dispute
- Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel; seek to resolve all situations in a manner that maintains positive guest relationships
- Utilize open body language to guests on the casino floor while patrolling; politely speak with and assist guests as needed
- Maintain monetary and paperwork accuracy and efficiency within department/property standards
- Adhere to regulatory, departmental, and company policies in an ethical manner, and encourage others to do the same
7
Skills For Lead Slot Attendant Resume
- Responsible for customer relations
- Ensures the safety and security of all guests and employees
- Use of screwdriver, hand-held radio, and other slot related supplies
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