Solutions Delivery Manager Resume Sample
Petra Aufderhar
285 Wintheiser Hills,
Boston,
MA
+1 (555) 200 7441
Work Experience
Solutions Delivery Manager
08/2015
-
PRESENT
New York, NY
- Meet objectives by influencing and
- Analyzes business systems specifications
- Defines and documents product requirements, project deliverables, and product acceptance criteria
- Interfaces with clients in identifying needs
- Plans business and related technical training for new technologies and processes
- Advises and directs staff on resolving production and testing problems
- Manages and administers projects and service requests
IT Solutions Delivery Manager
07/2008
-
05/2015
Boston, MA
- Advises management on these matters
- Instructs personnel and verifies the quality of performance
- Anticipates operational/techincal needs and develops plans to ensure system/user's needs are met
- Domain knowledge in Retail/Core Banking and Cards
- Lead and manage Retail banking engineering team
- Create high-level comprehensive customer-centric innovative solution designs that address the technical, commercial and business needs of Ericsson’s customers
- Liaise with Business Unit Product Management teams across business lines and product areas and the wider Ericsson indoor support community (GCD RAN, GSC’s etc) to explain the regional market trends and entice development of a product response and TSS support to these market trends and customer needs
- Continuously survey market landscape for solution insights, direction, methods and competitive information in order to provide the best solutions to Ericsson’s customers and keep own knowledge, skills and competence up-to-date
- Usability Recruiting and Client Roundtables/Forums
CoB Program Operations Solutions Delivery Manager
04/2003
-
04/2008
New York, NY
- Post Migration Survey Management
- Rd Party Analyst Programs (Greenwich, Aite)
- AFP/RFP Content Management
- Sales Demo Process Management & Oversight
- Ensure the appropriate Production Install Requests (PIR’s) are complete and have the required quality to implement new projects into production
- Design, build and deploy finance solutions as per the roadmap of the different business units by managing the time, budgets, quality, scope and risks
- Proven experience in Finance
- Project management background (at least 2-3 years), including successful project delivery
Education
National American University - Rapid City
1998 - 2002
Bachelor's Degree in Information Technology
Professional Skills
- Coach and Develop - Accurately assesses strengths and development needs of employees; gives timely specific feedback and helpful coaching; provides challenging assignments and opportunities for development
- Motivate Others - Encourages and empowers others to achieve; establishes challenging performance standards; creates enthusiasm, a feeling of investment, and a desire to excel
- Strong written, verbal and listening skills; demonstrated ability to ask effective questions
- Experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- Strong interpersonal, negotiation and networking skills
- Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment with excellent co-ordination skills
- Strong leadership, mentorship, critical thinking, and problem solving skills are required
How to write Solutions Delivery Manager Resume
Solutions Delivery Manager role is responsible for french, english, software, mainframe, retail, finance, credit, training, integration, database.
To write great resume for solutions delivery manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Solutions Delivery Manager Resume
The section contact information is important in your solutions delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Solutions Delivery Manager Resume
The section work experience is an essential part of your solutions delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous solutions delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular solutions delivery manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Solutions Delivery Manager resume experience can include:
- Proven expertise in Web solutions, Finance and Controlling , Mobile with Retail experience if possible
- Exceptional execution discipline, operating rigor, process orientation and organizational skills
- Proven experience driving teams to successfully deliver complex projects in Agile/Iterative methodologies
- Previous experience in people management. (with a preference for experience with remote management over multiple countries/time zones)
- Advise individuals on career paths, and encourage pro-active development of skills and capabilities
- Allocate resources and assign responsibilities to effectively support project, enhancements, and defect remediation initiatives
Education on a Solutions Delivery Manager Resume
Make sure to make education a priority on your solutions delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your solutions delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Solutions Delivery Manager Resume
When listing skills on your solutions delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical solutions delivery manager skills:
- Proven track record in effectively leading and managing teams to produce on-time, high-quality deliverables with a high level of customer satisfaction
- Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
- Prior experience working with or managing large technical programs, particularly at Fortune 500 companies
- Prior experience working with or managing large technical programs
- Prior experience working with or managing large technical programs, particularly at global financial services companies
- Communication Skills - ability to adapt communication style according to audience and occasion. Ability to influence and manage senior stakeholders
List of Typical Experience For a Solutions Delivery Manager Resume
1
Experience For IT Solutions Delivery Manager Resume
- Developing a strong internal profile and network within Business Banking that results in material new business for Lombard
- Assist in defining, prioritizing, and initiating technology projects for assigned area(s)
- Develop a staffing plan for the professional services team designed to support strong yearly growth
- Experience in eCommerce and HA websites
- Build effective relationships between IT, business users, and internal/external service providers
- Provide effective communications across all IT and business stakeholders
- Provide effective feedback, throughout the performance management cycle, to ensure optimum performance
2
Experience For Senior Solutions Delivery Manager Resume
- Building engagement with Business Banking through social media, e-newsletters, and by taking part in select meetings and events
- Ensuring an appropriate level of asset finance product knowledge is developed and maintained throughout Business Banking
- Using data to drive origination efforts – including focused Business Direct campaigns
- Review and approve pricing / quotations as well as the development of the Statements of Work reflecting the proposed customer solution
- Provide mentorship and coaching for a team of technical professional services resources
- Develop strategies to address under-performance and compliance failures, including application of contract terms
- Able to deliver with minimal supervision
3
Experience For CoB Program Operations Solutions Delivery Manager Resume
- Work in a multi-cultural & dynamic environment
- Successful delivery of client implementation projects with respect to client satisfaction, Company product and quality goals, and planned profitability
- Set up and management of governance structures between each client and company
- Drives delivery of technology initiatives through combination of the implementation of external software products and internal services integration and/or development.
- Champion the execution model for delivery, establish a systemic governance framework leveraging industry standards and best practices
- Lead and manage an end to end Technology delivery of key initiatives from Inception through Launch
- Fully own Financial Management of the assigned initiatives and/or organization including planning, budgeting, forecasting and variance analysis for capital and expense, deliver within approved budget
4
Experience For Payment Solutions Delivery Manager Resume
- Drive continuous process, service, technology and solution innovation, lead and manage change at all levels
- Ensure highest level of transparency through a standardized communication plan, report status on initiatives and critical financial, operational and organizational objectives
- Develops departmental goals, plans and standards consistent with the technological, clinical, administrative, legal and ethical requirements/objectives of the organization
- Directs and evaluates all departmental activities including research, design and development of new technologies, service level determination and complaint management
- Serves as technical expert representative across project teams including business development/operation, clients and internal/external information technology partners
- Exhibits both strong leadership and collaborative abilities
5
Experience For Finance & Controlling Solutions Delivery Manager Resume
- Manage technical standards and best practices, cost models and presentation materials in support of cross-functional teams
- Mentors and develops junior technical resources
- Manage a team of IT professionals as they perform design, development, implementation and top level support
- Possesses comprehensive knowledge of principles, practices, and procedures of Foreign Trade Zone Administration and Operation
- Background in change control and quality assurance practices
- Manage the technical professional services team (BAs / Implementation Specialists) to achieve financial, operational, and customer satisfaction targets and metrics
6
Experience For Solutions Delivery Manager, East Resume
- Forecast yearly revenue, and achieve monthly and quarterly net revenue goals
- Ensure that the technical professional services team is optimally allocated and utilized
- Implement new process improvement techniques to maximize team efficiency and decrease risks associated
- Collaborate with the Project Manager to effectively schedule available resource capacity against project demand and to provide meaningful project start and milestone dates
- Ensure team tailors, complies with and demonstrate a sound knowledge of the Systems Development Life Cycle methodology (SDLC) for assigned projects and tasks
- Collaborate with the Project Manager to provide definition and planning level estimates for approved projects
- Provide ongoing communication to IT executives and stakeholders
7
Experience For Solutions Delivery Manager, West Resume
- Collaborate with the business team to develop relevant business cases
- Coordinate required cross-functional teams (e.g. QE, EA, SSO, PMO, Security, etc.)
- Collaborate with the Project Manager to ensure all projects are initiated with appropriate project charter and requirements documents
- Collaborate with the Project Manager to ensure scope, budget, timeline, risks and issues are monitored and controlled throughout the project
- Collaborate with cross-functional teams to ensure project meets performance standards, complies with security and architecture requirements, and adheres to SOX standards
- Coordinate and manage small projects, enhancements, and defect remediation
8
Experience For Cib-product Solutions Delivery Manager Resume
- Complete administrative tasks; such as time, invoice, and user access approval
- Oversee and measure the fulfillment of contractual obligations
- Identify where changes are required, evaluate the impact, and advise stakeholders about the implications and consequences for the business and/or the procurement element of projects
- Negotiate contract variations and seeks appropriate authorization
- Responsible for the assignment of internal project resources
- Lead, coach, and manage direct reports
9
Experience For Svp-eap Solutions Delivery Manager Resume
- Provide support and guidance as required, in line with individuals’ abilities
- Set performance targets, and monitors progress against agreed quality and performance criteria
- Mentor individuals, possibly within other parts of the organization
- Participate, as appropriate, in formal processes such as compensation negotiations and disciplinary procedures
- Review and monitor resource work load
- Substantial knowledge of current business
10
Experience For Services & Solutions Delivery Manager Resume
- Identify potential opportunities for add-on revenue through active client implementation projects, and work closely with Sales to secure them
- Review client implementation project aspects of bids in support of pre-sales team
- Participate in late stage pre-sales support and project initiation
- Support Sales in the development of proposals to prospects and customers, and support onsite presentations
- Deliver what has been sold to drive achievement against revenue targets for the sub-region and globally
- Fluency with Hadoop, HIVE and other Big Data tools and terminology (Talend ETL, Sqoop, Flume, Pig)
- Thomson Reuters product certifications and industry standard technology certifications on operating systems, networking etc or equivalent experience would be an advantage
List of Typical Skills For a Solutions Delivery Manager Resume
1
Skills For IT Solutions Delivery Manager Resume
- .net/JEE/Automation experience, 2+ Years content management applications/product experience (TeamSite, OpenDeploy, IDOL)
- Business German and English language skills
- The ability to effectively manage customer or internal escalations is required
- Be able to perform effectively in a deadline-oriented work environment and to successfully execute many tasks simultaneously
- 5+ Yrs in financial planning, budgeting, forecasting with demonstrated record of delivering in approved budget
- Experience being involved in or managing multiple projects and/or managing teams remotely
- Execute and optimize the operating model including strategic alignment, business prioritization, demand and capacity planning, and performance management
- Experience in developing and deploying large scale data centric, BPM, SOA and/or integration solutions
- Project Management work experience driving million dollar projects to delivery and implementation within enterprise environments
2
Skills For Senior Solutions Delivery Manager Resume
- Experience working with current technologies (especially cloud)
- Direct experience in implementing AWS/cloud services
- Experience documenting processes and integrations
- Experience in complex and large scale IT space in roles such as pre-sales, IT strategy development, consulting and project management
- Superior command of written English and a proven record of accomplishment of producing quality documentation is mandatory
- The proven ability to work as part of a team, helping to support and develop more junior team members
- Experience working in the payments/cash management/treasury/cross border payments industry
3
Skills For CoB Program Operations Solutions Delivery Manager Resume
- Experience documenting processes and integrations with Confluence or similar
- Possesses some experience working with SaaS solutions/providers
- Demonstrated ability to hire, evaluate, provide
- Previous product line management experience
- 10 – 15 years relevant experience, particularly in COE operations management
- Industry experience (utility sector)
4
Skills For Payment Solutions Delivery Manager Resume
- Extensive solutions /business development/management experience
- Strong leadership, unquestioned integrity, accountability, relationship management and ability to influence
- Experience/Certification in Agile Program/Project/Portfolio/Process management, industry standards
- Experience in operations strategy, process improvement, lean, six sigma methodologies
- Experience in business analysis, technology development and/or quality assurance and control
5
Skills For Finance & Controlling Solutions Delivery Manager Resume
- Experience with MS Excel, PowerPoint, Project, Word
- Experience across different industry verticals
- Experience with enterprise scale infrastructure or development-based cloud programs/projects in a related industr
- Multichannel and/or Omni-Channel payments experience with exposure to multinational desirable
- Experience with BI tools and/or big data
- Experience in eCommerce Payment Acceptance
- Experience in eCommerce Risk and Fraud management
6
Skills For Solutions Delivery Manager, East Resume
- Overall 15+ year IT experience
- Application development/Test and implementation experience
- Web Services experience (Restful,SOAP and Micro services)
- C#.NET/ASP.Net/JEE experience
- MVC (Model-View-Controller) Framework experience
- JavaScript Frameworks experience (jQuery, Ext JS, Kendo UI and/or Angular JS, Node JS, Bootstrap)
- Integration Services experience
- Demonstrated ability to handle a high volume of engagements and lead new technology adoption
- Experience in Program Management
7
Skills For Solutions Delivery Manager, West Resume
- Experience with PCI and ISO
- Experience with SQL, business intelligent and/or big data
- Oversee portfolio of client implementation projects and manage their relative priorities and risk
- Working knowledge of software, electrical,
- Overseeing multiple Salesforce and AWS implementations for fortune 500 organizations with several work streams
8
Skills For Cib-product Solutions Delivery Manager Resume
- Familiarity with Big Data analytic techniques, including use of machine learning and R programming techniques for predictive and prescriptive analytics
- Leading and project managing complex, large scale, IT/technical/engineering programs
- Managing large scale technical/engineering programs/projects in a related industry
- Leading complex, large scale, IT/technical/engineering programs
- Deep understanding of software development/engineering life-cycle from conception to delivery
9
Skills For Svp-eap Solutions Delivery Manager Resume
- 6+ Yrs in leading and managing portfolio of complex cross-functional initiatives and technology enabled solutions
- 6+ Yrs in leading and managing entire lifecycle of strategic initiatives from inception through launch
- In a senior customer facing role
- Robust understanding of key technology and market trends
- In a client facing role
- Knowledge of key technology trends impacting digital native companies
- Deep understanding of technology solution development lifecycle from conception to delivery
- A comprehensive understanding of project delivery methodology and scope management is critical
- Design, build and deploy payments services projects as per the roadmap of the different business units by managing the time, budgets, quality, scope and risks
10
Skills For Services & Solutions Delivery Manager Resume
- Oversee tailoring of reference solutions to client specific solutions that meet the client’s current and future needs
- Champion continuous improvement and standardization of internal and external project reporting
- Collaborate with Business Development, Sales, Marketing, Data Services and other functions to develop, manage and optimize an integrated Technology roadmap
- 6+ Yrs in product, platform and solution development, program planning and business case development
- 6+ Yrs in program delivery leveraging Agile methodologies
- 5+ Yrs in demand and capacity planning, strategic alignment, resource management, and supplier management
- 5+ Yrs in managing risks and issues with the ability to evaluate business implications and offer mitigations
- Participate in cross-functional teams that address strategic business planning/concerns
List of Typical Responsibilities For a Solutions Delivery Manager Resume
1
Responsibilities For IT Solutions Delivery Manager Resume
- Highly motivated to succeed, passionate about continuous improvement, growth and change
- High sense of ownership and accountability
- Self-motivated problem solver who thrives in a dynamic and customer-focused environment
- PMP, Prince2, PgMP, SAFe or SCRUM/Agile certified
- Highly analytical and able to learn new tools and software quickly
2
Responsibilities For Senior Solutions Delivery Manager Resume
- Enterprise scale infrastructure or development based cloud programs/projects in a related industry
- Experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing large technical programs, particularly at Fortune 500 companies
- AWS or other cloud certifications
- PMP and/or SCRUM/Agile, SAFe certified
3
Responsibilities For CoB Program Operations Solutions Delivery Manager Resume
- Travel 35% to 50% as needed
- Travel 25% to 35% as needed
- Has helped implement the strategic direction of an organization in relation to Information Technology
- Has managed Information Technology processes and policies
- Between 3 – 5 years in a management position, preferably in Information Technology
- The Project/Program Manager has to be able to present to C Level executives and stakeholders as well as drive 10+ project work streams and be an "in the weeds" PM that can be multifaceted
4
Responsibilities For Payment Solutions Delivery Manager Resume
- A demonstrated ability to lead a team through organizational change management is essential
- Proven operational risk acumen
- Self-motivational drive and the ability to initiate and manage activities independently and in a team environment
- Exposure to the regulatory agenda in the financial services market
- Relationship Management (RLMT)
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