Spa Supervisor Resume Sample
Junius Pollich
94168 Beatty Canyon,
Philadelphia,
PA
+1 (555) 159 8556
Work Experience
Spa Supervisor
07/2017
-
PRESENT
Los Angeles, CA
- Conduct daily inspections or treatment rooms and back of house areas
- Suggest treatment products, protocols and assist with printing treatment menus and flyers
- Refine and enforce Standard Operating Procedures
- Assist with guest follow up concerning retail requests
- Ensure staff’s certification cards are kept current
- SpaSoft experience highly recommended
- Manages the delivery and measurement of guest services consistent with the company’s core service standards and brand attributes
- Use the guests’ name at least 3 times during interaction
- Accommodate guest’s needs by accurately booking, changing and canceling spa & fitness appointments
Relief Spa Supervisor
10/2013
-
04/2017
Philadelphia, PA
- Handle guests’ questions and concerns professionally and courteously
- Address staff, guests’ and members concerns or questions promptly
- Oversee daily operations of the entire department in the absence of Director
- Responsible for communicating information to Director for disciplinary actions for employees
- Maintain consistent and efficient systems of communication outside of Spa department when in the absence of Director
- Participates in spa department monthly meetings, daily stand up or any other communication meetings in the absence of Director
- Remain knowledgeable of current industry trends, assisting with developing new programs and making improvements. Recommendations are sent to Spa Director
Education
Bluffton University
2007 - 2012
Mba's Degree in Communication
Professional Skills
- Strong training and supervisory skills
- Strong organization and people management skills
- Have excellent communication skills (written and oral) in English
- Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment
- Excellent communication skills and the ability to upsell retail products
- Strong communication skills both written and verbal required
- Proactive Skill Set – Spa experience an asset
How to write Spa Supervisor Resume
Spa Supervisor role is responsible for training, retail, software, government, events, insurance, reporting, payroll, purchasing, spa.
To write great resume for spa supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Spa Supervisor Resume
The section contact information is important in your spa supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Spa Supervisor Resume
The section work experience is an essential part of your spa supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous spa supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular spa supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Spa Supervisor resume experience can include:
- Speaking— Talk to others to convey information effectively
- Effectively resolve guest complaints and communicate with Spa Director and Spa Manager regarding issue and resolution
- Train associates effectively in standards and procedures
- Implementing programs whereby the Spa Journey is enhanced through a combination of individual touches and experiences
- Effective scheduling of the Spa team
- Effective scheduling for of all Spa team members
Education on a Spa Supervisor Resume
Make sure to make education a priority on your spa supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your spa supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Spa Supervisor Resume
When listing skills on your spa supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical spa supervisor skills:
- Experience with a spa reservation system (ie: SpaSoft) and a good understanding of efficient appointment bookings for Spas
- Interview and help onboarding new associates to the spa team effectively and efficiently
- Ensuring and providing flawless, upscale, professional and high class guest service experiences
- Experience working in the spa industry
- Be a clear thinker, analyze and resolve problems exercising good judgement
- Previous experience in spa setting an asset
List of Typical Experience For a Spa Supervisor Resume
1
Experience For Health Club & Spa Supervisor Resume
- Conducting Training for Spa team and develop multi-skilled staffs of different background, cultural sensitivity and geographical origin
- Ensures guests and members satisfaction at all times by ensuring that safety and service is always the spa’s first priority
- Filling in and/or assist spa reception as often as needed
- Assist in conducting monthly reception departmental communication meeting and to represent facility operations in weekly spa departmental meetings
- To identify associates’ learning gaps and develop training systems designed around employees’ developmental needs
- Oversee daily operating procedures in the absence of the Spa Director
- Assist Spa Director with suggestions and creative marketing ideas
- Document and implement SOP’s (standard operating procedures) for Spa desk and locker rooms
2
Experience For Relief Spa Supervisor Resume
- Ensure smooth operation of Spa in coordination with the Guest Services, Prebooking, Laundry and Maintenance departments
- Follow incident reporting procedures in case of emergencies and be sure all supervised staff is aware of the procedures
- Acts as Manager on Duty according to schedule and provide daily reports to management
- Interacts with guests to ensure their comfort and anticipating their needs
- Obtain a Michigan Gaming Control License
- Lead by example by motivating
- Ensure staff is adhering to all cost control procedures, quality improvement plans, or corrective action plans implemented to improve the department
3
Experience For Spa Supervisor Resume
- Be knowledgeable and informed regarding spa and salon services, retail products, fitness programs, general property information, and resort outlets
- Regularly attend, participate in and support training initiatives and staff meetings for the Spa Team
- Provides administrative support to spa departments as needed, ensuring all records are accurate
- Supervise and oversee the proper housekeeping is maintained by locker attendants throughout the Health Club & Spa area
- Daily supervision and coordination of spa/personal training/fitness class appointments
- Keep up to date reports and ensure that they are accurately processed i.e. CASD reporting
- Oversee the confirmation process and booking strategy of the spa to safeguard revenue and minimize loss from cancellations or unconfirmed cancellations
4
Experience For Health Club & Spa Supervisor Resume
- Set sales goals and incentives to drive revenue as well as assist with retail/treatment training from external trainers
- Responsible and interesting position
- Develop Spa Menu offerings and competitive pricing
- Keep on top of industry trends and implements services that ensure the spa is fresh and exciting
- Greets or Welcome guest as per Thai Traditional. To perform treatments on guests during peak period and for VIP’s
- Ensure cleanliness of Spa and surrounding gardens and pool area
- Proficient with computers including Microsoft Office, Kronos and Heath & Co
- Dependable with the ability to work a flexible schedule including overtime, nights, weekend and holidays
- Respond to any special projects and reasonable tasks as assigned by the Spa Director
5
Experience For Relief Spa Supervisor Resume
- Assists Spa Director with completion of inventory and end of month procedures. All employees are required to fully comply with Benchmark Hospitality rules and regulations for the safe and efficient operation of the resort facilities
- Establish rapport with guests and handle guest issues as they arise
- Recruit, interview, hire and train spa desk and locker room staff
- Perform routine site inspections of Spa reception desk area, linen closets, locker rooms, quiet room and pool area
- Order guest amenities, locker room and desk supplies
- Establish incentives for desk and locker room team, keep accurate counts
- Recruit, interview, hire, train, schedule Spa desk and locker attendant staff
- Conduct 90 day introductory and annual reviews and take disciplinary action when needed
6
Experience For Spa Supervisor Resume
- Work with the Spa Manager & Spa Director in the formulation of plans for projects and other areas
- Assist in the administration and implementation of Staff training in all aspects of the Spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.)
- Maintain inventory of supplies for the administration of the spa facility
- Development of and adherence to reception department emergency procedures/safety manual
- Ensure all departments adhere to all safety practices of Willow Stream
- Seek the spa's ability to maximize revenues by analyzing the day to day bookings, future bookings and coordinating schedules and services with co-spa Managers, Supervisors and Coordinators
- Ensure reception department maintains a positive relationship with all departments in the spa and hotel
- Responsible for the efficient training of all reception Colleagues in all aspects of job tasks, and to assist in the training and development of new hires and current Personnel
- Responsible for all spa departments training in pertinent emergency procedures and ensuring that all departments are well versed in facility operations (cross training)
7
Experience For Health Club & Spa Supervisor Resume
- Conduct reception department performance appraisals in a timely manner
- Work well under pressure on any appointments or walk-ins and or departures within any given period of time
- Provides and models exemplary guest services with sincerity and enthusiasm
- Acts in a professional manner with consistency and fairness
- Adheres to and ensures all Company and Departmental Policies and Procedures are followed
- Assists management team with the day to day operations of the Spa/Salon facilities and its staff
- Monitors neatness and cleanliness of Spa/Salon/Fitness area
- Maintains a presence in the Spa/Salon/Fitness area
8
Experience For Relief Spa Supervisor Resume
- Orders warehouse and offices supplies as needed for Spa, Salon, Fitness and Receptionist areas
- Prepares inventory counts of linen, products, and keys, spa sandals, t-shirts, shorts & locker keys
- Stock technicians work stations with products
- Do walk through of the entire department to check on needs and concerns
- Flexibility with schedule with weekend work required
9
Experience For Spa Supervisor Resume
- Oversee the operations of the spa front desk
- Assist Spa Manager with weekly payroll
- Trains all spa front desk staff on spa procedures and protocols
- Work closely with Spa Director to communicate spa goals and objectives, policies and procedures, prices and relevant information to spa team
- Able to perform other tasks or projects as assigned by Spa Director
- Motivate the front desk and spa team to up-sell, cross-sell and pre-sell services and products by creating incentives with Spa Director to increase revenue sales
- Responsible, dependable team player
- Handle and resolve staff inquiries and concerns
- Update attendant communication boards daily, and read and sign memos weekly
10
Experience For Health Club & Spa Supervisor Resume
- Coordinate and schedule department meetings
- Schedule and confirm appointments, describe all services, obtain retail product knowledge, greet guest, provide tours of facility, answer phones, checking-in and checking-out guest
- Attend brand ambassador and all department meetings, ensuring timely communication of pertinent information to other departments, colleagues or guests
- Assist with coordination of spa, salon and fitness related events
- Act as Spa MOD in absence of Spa Manager / Spa Director to ensure smooth flow of daily spa operations
- Handle and create schedules for spa attendants
- Ensure prompt resolution of guest issues / concerns, colleague related issues, or other, by researching situations and using best judgment / company policy to resolve. Seek management assistance for difficult or challenging situations
List of Typical Skills For a Spa Supervisor Resume
1
Skills For Health Club & Spa Supervisor Resume
- Ensure effective communication between all departments in relation to the operations of the receiving department
- Ensure cleanliness of all areas and equipment is in clean, sanitary and good working condition
- Experience working in a spa
- Able to operate computer systems
- Previous Lead or Supervisory experience in a Spa environment
- Administrative experience 3-5 years
- Previous experience in luxury hotel, resort and/or spa
2
Skills For Relief Spa Supervisor Resume
- One to Two years experience at a Luxury Spa
- Good knowledge of Spa products and the rules of hygiene
- Previous supervisory or managerial experience is required in a similar environment
- Provide direct personal assistance/support to the Spa Manager whenever appropriate and to ensure the provision of excellent guest service
- Able to set priorities for the spa team and provide feedback to others that enhances performance
- Experience in the beauty field (body and face)
- Communicate pertinent guest information and requests to the appropriate Spa associate to max. the customized spa experience
- Follow up on Web Works Maintenance orders and track the effectiveness of their resolution and completion in a guest timely manner
3
Skills For Spa Supervisor Resume
- Provide shifts as a Spa Experience Coordinator when required
- Previous Spa experience required
- One year experience in similar position, preferably in the hospitality industry
- Monitoring appointments in Spa Software, ensuring daily booking procedures are followed, balancing is adjusted appropriately throughout the day
- Maintaining internal cost saving initiatives to maximize productivity and minimize operating Cost
- Maintaining availability and dedication to the Spa department, being available to work as needed including weekends, holidays and evenings
- Maintaining consistent stock of supplies and communicate when items need restocking. Assists Spa Director with training of new team members
- Responding to guests needs and anticipating their unstated ones
4
Skills For Health Club & Spa Supervisor Resume
- Participating and contributing in the meetings and communicate regularly with peers and other departments
- Ensuring departmental compliance to the hotel policies and standard operating procedures
- Being aware and knowledgeable of the hotel safety regulations including mandatory local health requirements
- Training, cross-training, language courses, unique opportunity for personal development
- Working knowledge of hotel property management systems
- Working knowledge of Microsoft Office and SpaSoft
- Supervising all Iridium Spa operations
- Working towards the monthly treatment and retail targets
5
Skills For Relief Spa Supervisor Resume
- Filling in and/or assist Health Club & Spa reception
- Ordering product for professional services
- Creating new and seasonal spa treatments
- Working for a renowned international company
- Problem solving, reasoning, motivating, organization and training abilities are used often
- Frequent standing, Sitting, bending and reaching throughout shift
- Provide back-up support to attendants including couching, counseling, guidance and help in achieving success in their respected roles
- Builds an outstanding spa team by demonstrating personal standards of excellence and leading by example
6
Skills For Spa Supervisor Resume
- Guide, Direct, and Motivate staff — Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
- Warmth, caring and genuine enthusiasm when dealing with guests and internal customers
- Coordinate opening and closing schedules for front desk and attendant’s contingent on business demands
- Coordinate training / onboarding of new attendants
- Ensure facility is prepared for proper opening and closing daily
- Monitor and maintain the cleanliness and orderliness of the facilities including facility/amenities are in proper working order
7
Skills For Health Club & Spa Supervisor Resume
- Ensure efficient staffing levels for therapist and attendants by monitoring guest requests, turn-aways, occupancy levels and weekly work schedules
- Communicate any staffing issues, LOA, absences, events, or group inquiries to management to ensure appropriate staffing levels are maintained
- Ensure pre-set budget guidelines are adhered to in regards to: cost of supplies, product usage, assessing inventory controls, and looking for cost savings
- Communicate with vendors as it relates to supplies, inventory levels, orders, pricing and training as needed
- Coordinate opening and closing schedules for front desk and attendants contingent on business demands
8
Skills For Relief Spa Supervisor Resume
- Assists in preparing schedules and training of all employees
- Can recommend hiring and terminating in conjunction with disciplinary action
- Check with spa desk for arriving guests, writing down times of arrival
- Supervises operations of spa reception desk to ensure smooth service delivery; including guest service, procedures, accounting
- Responsible for training all new front desk staff, reservation agents, and spa attendants and ensuring all job requirements and standards are met
- Assist Spa Director and Spa Manager with monthly meeting agendas and other meeting needs on a regular basis
- Report all engineering needs in a timely manner and direct staff as needed in maintaining the cleanliness of the spa
- Manage staff including reviews (90-Day and annual), scheduling, payroll, PTO, and disciplinary action as needed
- Responsible for all aspects of reception Colleagues i.e. hiring, recognition, progressive corrective action, training, performance appraisals etc
9
Skills For Spa Supervisor Resume
- Maintains accurate records of all Engineering and PAD requests, making sure they are completed in a timely manner
- Ensure spa staff is knowledgeable on all pertinent spa information through training and monitoring
- Provide personalized guest care to guests following their journey from arrival to departure
- Educate and excite guests regarding spa services and products
- Assist with maintaining cleanliness of spa and laundry requirements
10
Skills For Health Club & Spa Supervisor Resume
- Constantly walking distances up to 10-20 feet
- Remain calm and courteous with demanding / difficult guest / employees and / or situations
- Prolonged sitting throughout shift
- Sound problem solving ability and proficiency in Spa management systems
- Access sales and marketing data
- Assist with the evaluation of sales and marketing activities
- Adhere to departmental cleaning and maintenance programs
- Monitors the testing follow up of pool Jacuzzi chemical levels
List of Typical Responsibilities For a Spa Supervisor Resume
1
Responsibilities For Health Club & Spa Supervisor Resume
- To liaise with the Hotel’s Reservations Department, Front Desk, Activities Coordinator, etc. to ensure that they are properly informed and aware of all spa issues and services
- Provide effective training for all new procedures
- Maximize net operating income and owner’s equity through sales generations and cost control procedures
- Assist operational departments during need periods
- Ensure smooth operation of reception, hosting and reservations
- Work well under pressure, managing a high volume of reservations and guest requests
- Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance
- Motivate the spa team to up-sell, cross-sell and pre-sell services and products by creating incentives with Spa Director to increase revenue sales
2
Responsibilities For Relief Spa Supervisor Resume
- Establishes and maintains a harmonious working relationship with clients and hotel employees
- Conduct employee evaluations for all direct reports, to review existing performance and identify any areas for further development and improvement
- Motivate the front desk and spa team to up-sell, cross-sell and pre-sell services and products by creating incentives to increase revenue sales
- Supervise and oversee that proper housekeeping is maintained by spa attendants throughout the spa and the fitness areas
- Act as a knowledgeable ambassador for the Health Club & Spa, responding to guest inquiries with ease and finesse
- To greet and welcome all guests in the warmest manner
- To be visible and available for Internal and External Guest related matters
- To promptly and courteously resolve any and all complaints and opportunities to the best of your knowledge and ability, with a pleasant and professional attitude
- Ensure Fitness Center is maintained and set to Omni standard at all times
3
Responsibilities For Spa Supervisor Resume
- Monitor provider’s schedules and make changes contingent on business demands
- Able to stand and walk up to 8 hours per day
- Oversee and contribute to spa communications regarding spa and hotel interdepartmental information: Breakroom communication board, Provider call-in process, Memo’s and communications, Accounting regarding billing, new procedures and updates
- Ensure all areas are properly cleaned, maintained and in safe, working order for guests and colleagues
- Comply with all company policies and laws governing spa and salons establishments, reporting and addressing all health and safety hazards promptly to management
- Assist with communications in regards to: accounts payable, accounts receivable, purchasing and vendor inquiries as needed
- Assist with facilitating departmental meetings.
- Monitor and maintain supply levels of guest amenities, and retail inventory to ensure well stocked at all times
- Follow all safety procedures and practices and assist in emergency situations
4
Responsibilities For Health Club & Spa Supervisor Resume
- Maintain accurate records as required by the hotel and government regulations
- Promote all hotel services and outlets first and foremost
- Accurately schedule all Spa appointments, changes, cancellations and confirm reservations
- Inform guests of Spa Policies
- Meet specific sales targets for upsell and retail sales as set by spa manager
- Anticipate guests’ needs and follow up on details as such for guest service
5
Responsibilities For Relief Spa Supervisor Resume
- Present towel and tea setup to guests and any other amenities as requested by Spa Manager
- Accurately explain spa treatment menu, promotions, retail, fitness, memberships and packages to guests
- Ensure a clean, maintained and safe environment for the safety, comfort and enjoyment of guests
- Replenish spa amenities and towels as needed throughout the day
- Assist with inventory of retail and supplies as needed
- Report any technical problems with equipment to the appropriate contact immediately
- Maintain a high standard of appearance and personal hygiene as laid down by the Spa Manager
6
Responsibilities For Spa Supervisor Resume
- Organize and facilitate spa group bookings
- Drive business goals for spa service and retail revenue
- Monitor providers schedules and make changes contingent on business demands
- Accurately and efficiently input information into computer systems with developed computer proficiencies
- Supervisor all spa operations
- Handles any guest related concerns
- Coordinates activity between front desk, spa and reservations
7
Responsibilities For Health Club & Spa Supervisor Resume
- Assures compliance with established procedures and policies
- Coordinates the needs of the Chi Spa to ensure a smooth operation, cleanliness and maintenance of the spa facilities and equipment
- Prepares with the Chi Spa & Health Club Manager Hotel Manager a daily spa reports for senior management on the activities and usage of the spa facilities
- Internationally recognized qualifications (Cidesco, Itec, Babtec, or local equivalent)
- Attended Health, Spa, Recreation and / or Hotel related courses in an International Educational facility
- Work closely with management to communicate spa goals and objectives, policies and procedures, prices and relevant information to spa team
8
Responsibilities For Relief Spa Supervisor Resume
- Able to perform other tasks or projects as assigned
- Maintain and inspect cleanliness and order of the Men’s & Women’s Spa Locker areas
- Re-stock men’s & women’s spa Lockers, spa rooms, closets, and dispensary
- Greet guests, escort them to the spa, orient them to the spa’s procedures
- Daily supervision and coordination of spa appointments and retreat packages
- Assist with payroll on ADP Work Force Now
- Prepare weekly roster for the Iridium Spa department
9
Responsibilities For Spa Supervisor Resume
- Conducting all bespoke and uncompromising spa experiences according to treatment guidelines while following correct draping policy and the given policies and procedures for the Spa and the hotel
- Building customer loyalty by anticipating and exceeding guests’ expectations. To encourage the Spa team to respond efficiently to guests’ queries to uphold consistent levels of customer satisfaction and loyalty
- Leading and motivating Spa Team to a level of service which exceeds all guest’s expectations by facilitating team work which includes training, coaching, feedback and ensuring adequate staffing levels
- Maintaining a working environment where all Spa Team are able to build on constructive feedback. To encourage the use of direct and indirect feedback to improve your self-awareness and development
- Uphold the standards of sanitation and sterilization as directed by the Spa policies and procedures
- Knowledgeable about all aspects of treatments and the facility, and in spa therapy
- Provides information and literature about facility in person and via telephone
- Coordinates sales activities when needed
- Responsible for the efficient training of all Experience Coordinators in all aspects of job tasks, and to assist in the training and development of new hires and current personnel
10
Responsibilities For Health Club & Spa Supervisor Resume
- Assists in the administrations and implementations of staff training in all aspects of Spa’s operations; i.e. business telephone usage, guest relations, retail sales, spa services
- Ensures that attention to details is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure smooth service delivery
- Controls entry into all areas of facility by restricting all unauthorized individuals
- Maintains inventory of supplies for the administration of the reception
- Computer literacy in Windows, MS Office Word, Excel, Opera PMS System, and SpaSoft is recommended
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