Specialist Payment Resume Sample
Clarabelle Considine
96700 O'Conner Keys,
Phoenix,
AZ
+1 (555) 164 4543
Work Experience
Payment Services Specialist
11/2015
-
PRESENT
Philadelphia, PA
- In Electronic Banking, Database Administration, or International/Foreign Exchange
- Experience building system databases that support payment processing or comparable experience
- Perform routine and special audits on the activity of PAR and Non-PAR provider overpayments to ensure recoveries are cycling through the collections process accordingly
- Review and accurately interpret financial recovery, provider, and claims related data to assist in the attainment of overpayments to support the collections team and the provider experience
- Ensure all avenues for collecting overpayments are evaluated using established best practices
- Review the adjudication of claims for accuracy
- Identify and report inconsistencies relative to the adjudication of claims for contract compliance
Payment Control Specialist
06/2013
-
06/2015
Boston, MA
- Analyze errors to determine their root cause and develop solutions to meet business objects in a timely fashion
- Prepare and communicate issues and resolutions to supervisors and operational units
- Compile monthly reports to determine where process improvements are needed
- Develops the analysis and definition of efficient, cost effective products/solution that support client’s process and functional requirements
- Review credit card receipts that were ran by the collector on the floor to ensure the collectors have accurately processed the payment in accordance with the consumer’s request
- Initiate outbound calls to take necessary action for order release (payment on the part of the Representative, waive fees if there is a balance dispute, etc), and to prevent Representatives from discontinuing their business due to a past due balance on their account
- Resolve escalated issues including but not limited to: making outbound calls to Representatives to support in finding a resolution/taking payments on accounts, communicating with Representatives/Customer Care to gather and review documentation and place notes of actions on accounts
- Process payment of paper checks and credit cards received on “write off” accounts and reconcile of payment to accounts
- Timely process Bankruptcy and Deceased notices, maintain accounts, and communicate to Field and Collection agencies as needed
Logistics Specialist Freight Payment & Audit
07/2008
-
05/2013
Phoenix, AZ
- Set up and maintain retained Pay & Sell accounts; resolve Field inquiries
- Handle credit processing for LABCs, Offshore, Sales Center and any other process requiring paper based support
- Look for opportunities to improve process and champion the quality of the Representative experience
- Willingness to learn new systems
- Researches Posting Verification items within Athena; Fully worked status
- Follows appropriate steps to resolve fully worked inventory
- Analyzes user requirements and recommends technical solutions to other teams/business partners to ensure timely and accurate resolution of issues
- Works with Athena team to ensure ERA/EFT payors are consistent and provides feedback and solutions via CRM portal
Education
University of Phoenix - St. George Learning Center
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong Customer Service skills with excellent written and verbal communication skills
- Excellent consulting, oral and written communication, and analytical, presentation, and relationship development skills
- Strong communication and organizational skills with an exceptional attention to detail
- Strong Math skills (ability to calculate figures and amounts such as discounts,
- Multi-task and prioritize effectively in a fast paced, changing environment
- Intermediate or high level of typing skills
- Basic math skills (addition, subtraction, multiplication, and division)
How to write Specialist Payment Resume
Specialist Payment role is responsible for basic, email, math, microsoft, payroll, mainframe, finance, credit, training, database.
To write great resume for specialist payment job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Specialist Payment Resume
The section contact information is important in your specialist payment resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Specialist Payment Resume
The section work experience is an essential part of your specialist payment resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous specialist payment responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular specialist payment position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Specialist Payment resume experience can include:
- Strong technology skills with solid experience with MS Office
- Highly experienced with technology with solid experience with MS Office
- Highly motivated and team oriented with strong oral and written communication skills
- Contacts credit card customers via phone, post cards, fax or email to determine the validity of an order prior to shipment
- Knowledge of and skill in using personal computer hardware and software in a Windows environment with an emphasis on spreadsheets
- Strong team player, positive attitude, and passionate about providing World Class Customer Service
Education on a Specialist Payment Resume
Make sure to make education a priority on your specialist payment resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your specialist payment experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Specialist Payment Resume
When listing skills on your specialist payment resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical specialist payment skills:
- Utilizing healthcare experience to perform audit recovery procedures Identifying and validating incorrect claim payments
- Utilizes clear, concise, and grammatically correct verbal and written communication skills
- Working with other staff to manage priorities. Help to resolve complex payment verification issues
- Good working knowledge of insurance terminology including the ability to read EOB’s, EOP’s and remits
- Extremely detail oriented with a passion for doing tasks right the first time and handling multiple priorities simultaneously
- Experience processing corporate payroll tax
List of Typical Experience For a Specialist Payment Resume
1
Experience For Payment Services Specialist Resume
- Researching reimbursement regulations for claim payment compliance reviews
- Running an accurate tape of the deposit upon the return of the checks from the Supervisor of Payment Application
- Working knowledge of payroll tax quarterly/annual reconciliations
- Providing customer’s assistance in resolving their previous accounts in order to establish or maintain TWC services
- Perform basic mathematical calculation such as adding, subtracting, multiplying and dividing
- Provides technical support for any missing electronic and paper claims processing to teams; monitors Track It
- Assist with new associate training on Posting Verification
- Post all receipts to the patients accounts and review transaction reports to assure correct posting/balancing
- Assist with balancing and review of third party relationships. (i.e., Escallate; Trover; Revitalize; Clinic 21)
2
Experience For Payment Control Specialist Resume
- Applies incoming unpostable/correspondence to the correct patient accounts
- Collaborate with Supervisors to identify trend and potential opportunities for automation, process updates and training
- Initiate and support secondary billing efforts
- Post approved adjustment transactions to debit/credit account balance (e.g., contractual allowances, refunds, etc.) to bring account to appropriate balance
- Prepares all mail order charge slips to include calling for authorization numbers and includes in daily deposit for delivery to bank
3
Experience For Specialist, Payment Accuracy Resume
- Produce and maintain reoccurring wire templates for internal and external customers
- Record transactions processed after receiving confirmation of completion
- Reviews opportunities to convert all One Time Use credit card payors to EFT/ACH
- Reviews and uploads ERA files as needed from Payor Web Portals into Athena
- Review A/R management needs of additional businesses; advise of any opportunities to improve days in A/R
- Participates in meetings as needed
- Alerts management to unusual issues
- Assists with additional documentation for Universal SOP’s
4
Experience For Payment Service Specialist Resume
- Gathers, reviews, and verifies support documentation to ensure that payments are applied correctly
- Totals all inputted account edits and ensures that the total is equal to the batch total for the day
- Communicates with other department personnel to resolve payment issues
- Identify, research and solve problems and discrepancies and communicate them to management
- Contacts merchant bank, credit card issuers and directory assistance to verify card specific information. -Uses a standard set of guidelines to release or cancel credit card orders as a result of research into account information. Exercises sound decision making in elevated situations to protect the assets of the company at all times
5
Experience For Association Services Payment Remittance Specialist Resume
- Work on spread sheets and special projects with minimal supervision
- The Ability to have an in depth, confident conversation about a customer’s specific needs and the different international products available to them
- Model the Company’s values of honesty and integrity in all customer interactions
- Lead in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specification on a project-by-project basis in collaboration with internal users and departments
- Review and make corrections on the trainees’ batches as needed
- Grasp new concepts quickly and work to high production standards
- Use your creativity to help generate new ideas for claim concepts and recovery opportunities
- Establish Time Payment plans, reset Time Payment plans, make phone calls and negotiate payment plans on accounts in accordance to Client policy and department practices
- Research accounts with defaulted Time Payment Plans, determine appropriate work efforts and update account accordingly to continue on in the revenue cycle. Make phone calls and send letters to patients as needed in accordance with department practices
6
Experience For Logistics Specialist Freight Payment & Audit Resume
- Reconciling customer’s accounts, as needed
- Research accounts on work list with non -Time Payment Primary status and update account accordingly to continue on in the revenue cycle
- Understand and actively participate in Environmental, Health and Safety responsibilities by following established policy, procedures, training and team member involvement activities
- Allocate credits to customer’s accounts
- Refund credits to customer’s accounts
- Maintains customer, vendor and card tables within Tesoro’s approved electronic data repositories (SAP, BW and CLM) necessary for accurate posting of payment card settlement transactions to the appropriate accounts
- Working with colleagues in specialist branch sectors and other areas of the business to manage customer expectations
- Take responsibility for your own performance and contribute towards the overall teams performance
7
Experience For Payment & Procurement Specialist Resume
- Post daily receipts to the ledger upon the date of receipt
- Prepares daily bank deposit. Make copies of all checks received. Endorses all checks with rubber stamp, scans checks for proper pay to, date and signature, staples check copies to remittance advices maintaining alphabetical order within each financial class
- Responsible for opening the daily mail, separating the checks into financial classes, alpha sort the private pay and commercial payments and forward such to the Supervisor of Payment Application
- Responsible for reviewing and resolving unidentified cash issues
- Retrieve mail upon arrival to the Billing Office
- Review overpaid accounts and prepares to process refunds, adjustments, payment/denial transfers, etc. to bring account to appropriate balance
- Run an accurate/error free final bank tape for original checks going to the bank for the daily deposit and forward to the Supervisor of Payment Application
- Communication with internal customers via telephone, Outlook and respond to customer wire status inquiries
- Utilizes a wide range of technology. Responsibility for navigating related software and systems, web applications, mainframe applications, and appropriate documentation to resolve inquiries
8
Experience For Payment Resolution Specialist Resume
- Leads payment system projects for Bank and/or System initiatives. Provides guidance for less experienced team members. Engages on projects with the private sector payments industry, and builds working relationships to support collaborative, cross-disciplinary teams achieve success
- Under minimal guidance from supervisors, executes on strategy, manages payment system programs and workstreams internal and external to the System
- Recommends new systems, programs, policies, and procedures based on knowledge of finance, operations, payment systems, risk management, internal controls, economics, technology, and banking. Analyzes public comments on proposed reports or other products. Recommends positions on strategic issues
- Follows changes in market practices and technology. Determines effect of emerging financial instruments, products, practices, and technology on existing operations and payment systems, and internal strategic direction. Recommends course of action when appropriate
- Experience in finance, payment systems, and banking operations, or an equivalent combination of training and experience
- Serves as a lead on projects for Bank and/or System initiatives. Provides technical guidance for less experienced team members
- Establish, evaluate and implement payment performance metrics for systems and make recommendations for profitability where needed
- Execute Payroll related transaction processes in a timely and accurate manner
9
Experience For Grower Payment & Accounting Specialist Resume
- Research and resolve issues related to transactions
- Assist internal and external customers with questions related to transactions
- Adhere to Audit Controls as related to transactions
- Passion for customer excellence in customer service and the ability to work in a fast paced environment
- Execute Payroll Tax related processes in a timely and accurate manner
- Research and resolve issues related to payroll tax transactions
- Assist internal and external customers with payroll tax related questions
10
Experience For Payment Accuracy Specialist Resume
- Can manage in an organized, proactive and independent manner to meet all required time frames and commitments in a high volume, fast paced environment
- Uses a standard set of guidelines to release or cancel credit card orders as a result of research into account information. Exercises sound decision making in elevated situations to protect the assets of the company at all times
- Prepares daily bank deposit. Make copies of all checks received. Endorses all checks with rubber stamp, scans checks for proper "pay to" date and signature, staples check copies to remittance advices maintaining alphabetical order within each financial class
- Develops New Tools and Processes. Collaborates with Business Optimization and audit team in developing new reports. Fosters and implements new ideas, approaches, and technological improvements to support and enhance audit production, communication and client satisfaction
- Prepares Responses to Client Disputes. Provides oversight to audit team for criteria verification of claims validation, insurance or employer validation in concise written or oral manner. Makes determinations based on advanced experience of client knowledge of contract terms, likelihood of acceptance recovery
- Reviews provider Contracts. Subject Matter Expert in contracts and research requirements. Implements recommendations on contracts to fit projects within standard reports such as medical policies, state and federal statutes
- Validates New Claim Types. With proficiency, utilizes audit tools to evaluate, document, confirm and validate to audit and client new claims and concept effectiveness. Ensures that any new and existing concepts are achieving desired goals in terms of recoveries, collectability and client acceptance
List of Typical Skills For a Specialist Payment Resume
1
Skills For Payment Services Specialist Resume
- Experience dealing with Exchange Control
- Previous Payment Posting experience required
- Experience in Excel and internet knowledge
- Experience with data entry and excel required
- Entering and documenting the incorrect payment issue into Cotiviti’s systems accurately and in accordance with standard procedures
- Manufacturing environment with frequent use of phone and PC
- Working knowledge of Brighter Way/Lean Methodologies
2
Skills For Payment Control Specialist Resume
- Taking responsibility for your own performance and contribute towards the overall team’s performance
- Researching reimbursement regulations for claim payment compliance reviews and documentation to support current audit findings
- Understanding of CPT-4 and ICD-9 coding
- Proficiency and accuracy in operating a 10-key and a PC including spreadsheet software
- Payment posting, depositing and reconciliation
- Achieve excellence by meeting and exceeding audit team goals and quality measures
- Occasional requirement to travel (primarily related to training and Company meetings) within the US
- Posts rejected and pre-post edits manually for payments received electronically with knowledge of electronic positing and reconciliation process
- Identify problem accounts in order to properly post payments and elevates appropriate posting issues to Group Leader or Supervisor
3
Skills For Specialist, Payment Accuracy Resume
- Proper posting of critical company accounts, transplant, research, and complex IA accounts
- Researches problem accounts in order to properly post payments. Elevates appropriate positing issues to management
- Detail-oriented team player with a passion for helping customers
- A working knowledge of the coordination of benefits
- Multi-task with key boarding and phone work is required
- Knowledge of FSA, EOB, and 835 processing
4
Skills For Payment Service Specialist Resume
- Responsible for the coding, preparation and submission of purchase order request forms
- Responsible for organizing important vendor documentation via ITIL best practices
- Responsible for verifying equipment receipt by teams to confirm order fulfillment in order to authorize payment of invoices
- Create, maintain or contribute to process documentation for operations team as well as consulting staff or management
- Input/verify outgoing payments on the Canadian Office’s web platform
- Balances all batches and resolves discrepancies
- Updates Financial Status Classification (FSC) of patients, prepares journal vouchers and generates invoices
- Analyzes automatic processes for correctness and posts all edits and rejects as required. Posts rejected and pre-post edits manually for payments received electronically with knowledge of electronic positing and reconciliation process
- Investigates and resolves unidentified transactions no later than the fifth day of the following month in which they are received, according to departmental procedures
5
Skills For Association Services Payment Remittance Specialist Resume
- Investigates and resolves reactivated account transactions no later than two business days from the date in which they are received, according to departmental procedures
- Coach and mentor team members on a regular basis on how to improve their own productivity and use of the bank’s processes and systems
- Travel – minimal to none
- Proficiency in Microsoft Office applications (Excel , Word , PowerPoint )
- Problem Solving: Identifies problems by detecting patterns or connections; researches and analyzes problems, determines alternative solutions and creates action steps to solve the problem. Thinks and acts quickly and effectively in a variety of situations
- Initiative: Seeks ways to improve or enhance job results and avoid problems; finds or creates new opportunities
- Personal Leadership: Maintaining your composure in stressful situations, responding constructively or calming others in confrontational situations - and effectively prioritizing and managing your workload with efficiency and accuracy, while meeting established deadlines
- Teamwork: Works effectively and cooperatively with other people; creates a commitment to common goals; values the contributions of all team members; supports team decisions and listens carefully to understand various and diverse points of view
6
Skills For Logistics Specialist Freight Payment & Audit Resume
- Presentation: Provide training and demonstrations that are informative and interesting; deliver information in a clear and understandable manner; deliver presentations clearly and with confidence while engaging the audience and encouraging give and take
- Communication:Properly documents verbal and written communication
- Proficiency Capacity to maintain confidentiality
- Sell LegalZoom services and benefits
- Adapt and excel in fast-paced environment
- Excellent communication skills, both verbal and written, with the ability to understand users’ questions and effectively disseminate technical information
7
Skills For Payment & Procurement Specialist Resume
- Other: Knowledge and technical understanding of payment systems is ideal
- Excellent communication skills, both verbal and written, with the ability to understand users’ questions and effectively disseminate technical information are essential
- A working knowledge of health care billing process
- Team player with positive attitude, enthusiasm and commitment to provide quality and timely service
- Be self-motivated, self-directed and work independently
- Read people and have an accurate sense of intuitiveness
8
Skills For Payment Resolution Specialist Resume
- Capability and freedom to make own judgment calls on independent work
- The job is based in Orlando, Florida and requires 24x7 support, either on-call or on-site
- Knowledge of technology used in payment systems; financial industry operational and payment system requirements and market practices; and statutes and regulations related to payment and settlement systems
- Travel Up to 30-50%
- The job is based in Orlando, Florida and requires 24×7 support, either on-call or on-site
- Analyzes automatic processes for correctness and posts edits and rejects as required. Assures data is accurate and submitted in accordance with processing deadlines
- Elevates appropriate posting issues to management. Balances all batches and resolves discrepancies
- Investigates/resolves unidentified transactions no later than the 5th day of the following month in which they are received
9
Skills For Grower Payment & Accounting Specialist Resume
- Researches problem accounts in order to properly post payments
- Investigates/resolves reactivated account transactions no later than two business days from the date in which they are received, according to departmental procedures
- MS Office, MS Word, MS Excel
- Place non-PO orders directly with vendors
- Initiating Servicenow Procurement process for purchase lifecycle that encompasses order, capacity checks, resource assignments, inventory receipt, inventory recording, additional shipments and closure upon distribution or deployment
- Reviewing all invoices sent through for payment, providing corrected account coding or other information to AP if required and saving copies to ITFM repository
10
Skills For Payment Accuracy Specialist Resume
- Manage select vendor accounts to ensure proper invoicing and proper payment by Blackboard to keep accounts accurate and current
- Interact with management and vendors if necessary to resolve billing anomalies or account disputes
- Create management reporting and presentations as needed
- Develop and drive special project work plans and ad-hoc analysis/initiatives as needed
- As a high-volume contributor, facilitate corporate Purchasing and Procurement Policies, Procedures and tool adoption by assisting with process input and in trials of new applications
- Assist with implementation of corporate technology transitions by coordinating enrollment and device transition
- Coordinate with staff, vendors and travel agency for group travel plans to make reservations for the team
- Receive payment instructions for M&T Bank’s Canadian Office
List of Typical Responsibilities For a Specialist Payment Resume
1
Responsibilities For Payment Services Specialist Resume
- QA Claim Association/Concepts. Responsible for performing quality Control Process. Makes determinations based on advanced expertise and comprehension (knowledge) of claim categories, claim types. Ensures submission and execution of quality work, proper use of available proprietary software, reports and IT resources to conduct audits
- Review and prepare cheques prior to being applied to a policy
- Detail oriented with ability to perform tasks right the first time while handling multiple priorities
- Organizing and managing flow of documents from mail room, to imaging, to AP Specialists to filing system. Maintaining workflow area of Imaging system
- Provide backup for 2-3 functional areas within the Payment Services department. Assist Supervisor in setting goals and determining path to accomplish
2
Responsibilities For Payment Control Specialist Resume
- Answer incoming calls, emails and faxes from customers regarding orders that have been held for verification
- Log and track incoming cheques
- Follow up on any missing cheques
- Reply to requests involving payments
- Team player, positive attitude, and passion for providing World Class Customer Service
3
Responsibilities For Specialist, Payment Accuracy Resume
- Review new applications and communicate with internal business partners to determine when a payment can be applied to a new policy
- Use a standard set of guidelines to release or cancel credit card orders as a result of research into account information
- Manage in an organized, proactive and independent manner to meet all required time frames and commitments in a high volume, fast paced environment
- Knowledge of healthcare related experience required (direct claim processing/reimbursement, medical facility contracts, fee schedules, inpatient/outpatient/physician claims, data analytics experience)
- Relevant healthcare or data analysis experience required (knowledge of direct claim processing/reimbursement, medical facility contracts, fee schedules, inpatient/outpatient/physician claims)
- Knowledge of healthcare related experience required (pharmacy billing, direct claim processing/reimbursement, medical facility contracts, fee schedules, inpatient/outpatient/physician claims, data analytics experience)
4
Responsibilities For Payment Service Specialist Resume
- Relevant healthcare or data analysis experience required (knowledge of direct claim processing/reimbursement, medical facility contracts, fee schedules, inpatient/outpatient/physician claims)
- Interest, and percentages)
- Create deposit slips
- Results Oriented: Takes decisive action on opportunities to achieve specific outcome; conveys a sense of urgency when appropriate; persists in the face of obstacles; drives to outcomes that reflect meeting or exceeding a standard of excellence; gets results and adds value in the organization by moving others to action; takes decisive action on emerging opportunities
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