Specialist, Technical Support Resume Sample
Gia Cartwright
278 Will Cove,
New York,
NY
+1 (555) 524 4743
Work Experience
Specialist, Technical Support
05/2017
-
PRESENT
Philadelphia, PA
- Analyses potential systems investments and prepares supporting documentation for recommendation(s) to
- Supports operational maintenance of local data center and site IT infrastructure and evaluates feature and functionality changes within this environment
- Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems and escalates higher impact issues
- Leads the planning and execution of Mill infrastructure implementation projects
- Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training. Procures IT infrastructure components according to KC established procurement process
- Network Support – Installs and supports network equipment with assistance from Network Operations team
- PC Support – Handles site specific help desk problems that require an office/desk visit
- PC Deployment – Performs imaging on new PC’s including software installation
Technical Support Specialist, Associate
06/2012
-
12/2016
Dallas, TX
- Unified Communications support – Installs and UC equipment with assistance from UC Operations team
- Server Support/Maintenance – Plans and performs maintenance activities with assistance from the Server team as needed
- Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor
- Surplus Coordination – Documents and coordinates IT hardware surplus equipment process for inventory purposes
- Manages and coordinates local Infrastructure vendors work at site
- Provides education to Mill users on KC available technologies and their proper use. Manages communication plan for new technologies implementations
- Seeks out and relays to management and to other ITS team member's future technology recommendations. Also, serves as coordinator for recommendations by the other ITS team members
- Maintains site ITS Business Continuity Plan
- Maintains 1 - 3 year ITS plan
Informatics Technical Support Specialist
08/2007
-
02/2012
Los Angeles, CA
- Ensures that the LAN and related computer systems are in compliance with established control procedures
- Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided
- Facilitates collaboration between stakeholders who share common objectives
- Rapidly absorbs new technical information and applies it effectively
- Support, configure, and trouble shoot Manufacturing specific applications
- Supports and troubleshoots customer and employee problems to determine if the problem is hardware, software, or procedural
- Strong computer proficiency with hardware and software components, as well as proficiency with MS Windows operating systems
Education
Brown University
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrated technical problem-solving skills, good communication skills with the ability to explain practices, procedures, and policies to others
- Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines
- Strong ability to research problems independently and identify root cause of issues using problem determination skills
- Strong PC skills including presentations, Excel and CRM software
- Excellent communication skills- including both verbal and written
- Exceptional analytical, organisational, time-management and planning skills with a strong attention to detail
- Prioritize effectively, handle shifting priorities and troubleshoot
How to write Specialist, Technical Support Resume
Specialist, Technical Support role is responsible for customer, english, german, interpersonal, software, database, training, technical, troubleshooting, telephony.
To write great resume for specialist, technical support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Specialist, Technical Support Resume
The section contact information is important in your specialist, technical support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Specialist, Technical Support Resume
The section work experience is an essential part of your specialist, technical support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous specialist, technical support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular specialist, technical support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Specialist, Technical Support resume experience can include:
- Contribute to a team-oriented environment using excellent interpersonal, communication, and problem solving skills
- Effectively manage time and prioritize work with multiple deadlines
- Excellent Polish, English and German language skills
- Excellent administration and IT skills, proficiency in all Microsoft Office applications
- Very high level of computer literacy, excellent interpersonal and communication skills
- Very good organisation and time-management skills
Education on a Specialist, Technical Support Resume
Make sure to make education a priority on your specialist, technical support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your specialist, technical support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Specialist, Technical Support Resume
When listing skills on your specialist, technical support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical specialist, technical support skills:
- Good computer skills including word processing, spread sheets, and database applications
- Demonstrated ability to adapt to a fast-paced contact center environment, with strong emphasis on multi-tasking while actively listening to customers
- Proven experience (at least 3 years) in managing IIS web applications (full stack for HTTP requests/response) - IIS 7.5+, Windows Server 2008+
- Mentor, train and educate engineers on technical subject matter and problem solving skills
- Interpersonal skills including conflict resolution
- Experience using Time & Attendance, Payroll and/or Human Resource applications or related experience
List of Typical Experience For a Specialist, Technical Support Resume
1
Experience For Technical Support Specialist, Associate Resume
- Proven communication skills (verbal, written and presentation skills)
- Strong customer relationship and customer service skills
- Excellent oral, written, and interpersonal communication and presentation skills
- Ensures long term customer relationships by utilizing professional and pleasant customer service skills
- To perform application work to effectively position the data processing products
- Good time management and effective team player
2
Experience For Technical Support Engineer / Specialist Resume
- Good communication with Vietnamese Language Skill is mandatory
- Communicate effectively to both technical and non-technical individuals at various levels internally and externally
- Good communication with Indonesian Language Skill is mandatory
- Performs incident notification and escalation to ensure problems/requests/ issues are communicated effectively and receive proper OIT management attention
- Fully demonstrate the ability to work with Advisor Services Sales in attracting and maintaining assets
- Experience in Systems Administration within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
- Significant social media experience and active participation in a wide variety of activities such as blogging, community development and engagement
- Review open call tickets to ensure proper priority and classification
- Organizes and prioritizes requests for service and on an as-needed basis works with vendor to resolve hardware and software problems
3
Experience For Informatics Technical Support Specialist Resume
- Provide regular updates to tickets within the work queue with frequency depending on priority level
- Escalate all high priority or sensitive customer requests/concerns to Technical Support Manager and, when appropriate, CIO
- Previous experience with medical equipment is an asset
- 6+ Experience with COBOL, CICS, JCL, C
- Personal ticket queue management, prioritizing support tickets as needed
4
Experience For Remote Technical Support Specialist Resume
- Experienced in Client Support
- Software skill e.g. MS Windows Server, VMware, Linux
- Use of Payroll/KPS knowledge and experience to resolve difficult problems submitted by end-users while making use of problem solving abilities
- Replicating customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review
- Working hours: working hours are on the interval 06:00 – 14:30
- Understanding of multiple operating systems
- Improving the quality of our products by reporting customer feedback to product development
- Exciting and varied challenges at work
5
Experience For Ssps Technical Support Specialist Resume
- Helping with general queries regarding account administration and IG’s product offering
- Analyzing customer configurations and thinking out of the box to resolve and/or find a work around or alternative solutions
- Providing training to the department and the wider business when necessary
- Writing documentation for self-service and peer-review of documentation
- Pursuing problem root cause analysis and remediation
- Supporting clients with the highest quality of technical help and support
- Assisting clients and IG staff with IT-related issues
6
Experience For Senior Mainframe Migration Technical Support Specialist Resume
- Answering and supporting user problems and requests via telephone, email, and in-person contact
- Escalating key IT or trading issues
- Keeping the department informed of any major changes or incidents
- Maintaining accurate information on the TS and Network Solutions Confluence spaces
- Taking ownership of customer application issues to the point of resolution
7
Experience For Specialist Technical Support Resume
- Handling escalated issues/customers to achieve a satisfactory resolution
- Supporting computers and peripherals in a networked, domain joined environment
- Working Schedule - On Shifts
- Working Schedule – On Shifts
- Aid in creating and updating documentation for training courses
- Lift 50+ pounds. Repetitive bending, standing, and extensive walking required
- Exposure to hands on hardware/software integration of systems. (e.g. building PCs, maintaining / servicing servers)
8
Experience For Junior Technical Support Specialist Resume
- Exposure to hands on hardware/software integration of systems. (e.g. building networks, maintaining / servicing associated network infrastructure)
- Knowledge of configuring and troubleshooting network-based printing
- To act as the company’s expert on design, implementation, and support of Shimadzu Informatics products including networking and computer hardware
- Assists with requests on pricing, shipping, product availability, terms and conditions and item information
- Leads project management activities such as planning event sequence, tracking progress and communication of status updates
- Continuously improve service to our clients by promoting and implementing automation wherever possible
- Continuously improve service to our clients by applying pro-active monitoring and support to prevent issues before they arise
- Own technical side of application installation and deployment including configuration and troubleshooting, both remotely and on-site
9
Experience For IT Technical Site Support Specialist Resume
- Work closely with Custom Engineering (CE) in supporting HL7 integration among both internal and external systems
- Provide focused support (technical troubleshooting and problem resolution) during project Go Live phase
- Respond to engineering questions related to structural engineering software calculations
- Assists with monitoring and tracking incidents to ensure resolution occurs within the service level agreement
- Knowledge of Microsoft Office applications including installation, troubleshooting, and general instruction
- Assist in the preparation of statement of work documents and planning of activities, ensuring all relevant information is captured
10
Experience For Technical Support Specialist, Merge Resume
- Create detailed, quality documentation of troubleshooting steps and issue resolution for both technical and non-technical audiences depending on the needs
- Recreate, track and verify product deficiencies in Kronos bug tracking system and work with engineering to pursue acceptable resolutions
- Aptitude for quick learning, logical and analytical thinking
- All products provided to Charter customers, including HSD, Video, VOD, DVR, Wireless Networking, Digital Phone
- Has deep product and application knowledge at HACH process portfolio, including technical process understanding
- Research application questions by setting up environments, scenarios and testing the application
- Log product deficiencies in Kronos defect tracking system and work with engineering to pursue acceptable resolutions
- Execute QA and troubleshooting of existing ad placements, creative elements (VPAID, VAST, HTML5, etc.), and campaigns
List of Typical Skills For a Specialist, Technical Support Resume
1
Skills For Technical Support Specialist, Associate Resume
- Good oral & written communication skills in both English and German language
- Strong organizational and follow-up skills,
- Proven customer interaction skills, understands customer needs
- Troubleshooting skills for Windows, Mac OS X, iOS, & Android
- UNIX skills (Sun OS) - ability to navigate, amend, install and high level troubleshooting in this environment
- Strong technical knowledge gained through time served (3 years) industry experience or a recognized qualification
- Consistently and effectively communicating with management to make sure issues are escalated
- Demonstrable experience with Sciex products and a proven field track record
- Effectively communicate and manage relationships with customers
2
Skills For Technical Support Engineer / Specialist Resume
- Three (3) or more years of experience in desktop support, service desk or related experience
- Strong organizational skill with exceptional follow through and attention to detail
- Prior contact center experience helpful
- Computer skills: Word, Power Point, Excel
- Professional experience: over 1 year professional experience as Customer Service Consultant or in a similar environment
- Three to five years prior work experience in ATM hardware maintenance or support
- Experience within a similar role and ideally have systems administration experience
- Proven experience (at least 3 years) with ASP.Net application lifecycle, .net 2.0+
3
Skills For Informatics Technical Support Specialist Resume
- Proven experience with PowerShell
- Communicate promptly, effectively, and politely with customers
- Experience supporting classroom instruction learning (computing/audio-visual)
- Experience supporting classroom instruction learning environment (computing and A/V)
- Five years’ experience working, supporting and implementing Data Management software in a customer environment
- Experience working with Lotus Notes, video and audio conferencing (WebEx), end user services certificate management, and physical security systems
4
Skills For Remote Technical Support Specialist Resume
- Five or more years of experience working in a networking-focused technology field, preferably related to customer support
- Experience configuring and troubleshooting network connectivity issues
- Experience using and applying Inventor or similar CAD system
- Experience working in a client-facing, administrative role
- Experience in supporting BMC Remedy/ITSM application version 7xx
- Operate laboratory instrumentation including multi-meters, and data acquisition equipment
- Demonstrates a sense of urgency in problem solving and commitment to support sales and service revenue/profitability goals
5
Skills For Ssps Technical Support Specialist Resume
- Experience with UNIX/Linux system administration and programming (e.g. IPC, sockets, signals, etc.)
- Experience performing core dump analysis
- Experience supporting customers in an educational environment
- Hands on experience with SharePoint in a B2C context (Publishing features, Taxonomy, Permissions, AAM...)
- Good understanding of Network/Infrastructure (AD, CDN, LB, Firewall, Virtualization...)
- Technical assistance and troubleshooting product support experience
- Experience with installation, configuration and problem determination when using products
6
Skills For Senior Mainframe Migration Technical Support Specialist Resume
- An attractive compensation package: performance-linked wages + cellphone + Laptop + good career opportunities
- Evaluate, prioritize and respond to assigned customer requests
- Experience with Mainframe migrations
- Experience with Mainframe application, in particular CICS and batch jobs, file system (Sequential, VSAM, GDG)
- Experience with Mainframe DB2, IMS, IDMS, ADABAS, other mainframe databases
- Experience with data migration (e.g. from EBCDIC to ASCII, Big Endian to Little Endian)
- Experience with open systems databases and third party products such as DB2 LUW, Oracle, Sybase, MySQL, MS
- Experience in installing, testing, repairing or troubleshooting AC/DC drive systems and their associated controls
7
Skills For Specialist Technical Support Resume
- Experience in installing, testing, repairing or troubleshooting AC/DC drive systems and their associated controls
- Experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary
- Solid understanding Alaris System infusion device
- Excellent / Fluent in Hindi, both verbal and in writing
- Experience with problem determination and troubleshooting issues
- Excellent IT functional expertise,IT product and industry knowledge in
- Use of knowledge and experience to resolve difficult problems submitted by end-users while
- Utilize his/her technical ability to prioritize support issues and respond appropriately to multiple critical situations
8
Skills For Junior Technical Support Specialist Resume
- Prioritize and manage multiple short-term tasks in fast paced environment
- CAD knowledge or experience, desired
- Experience in customer service and/or technical help desk
- Experience as Technical Support agent
- Professional experience in a Customer Service or Information Technology Support role
- Work under pressure, prioritize and be pro-active
- IT Support and/or IT Problem Management experience
9
Skills For IT Technical Site Support Specialist Resume
- Demonstrated ability to be creative, flexible and work independently
- In-depth Functional Administration and Configuration experience in at least one or more of the below disciplines
- Patient interaction experience within health care related environment (Physical Therapy, medical product sales, RN, LPN)
- Experience with COBOL, CICS, JCL, Java, C/C++, C#
- Experience with IIS, Jboss, SQL, Queries etc
- Have the ability to demonstrate proper etiquette and empathy for each customer interaction
- Experience in a support, consultancy or similar service role within time & attendance, payroll and/or human resources solutions
- Proven ability to make sound customer related decisions and respond quickly to customer needs
10
Skills For Technical Support Specialist, Merge Resume
- Proven ability to adapt to changes in expectations, metrics, and environment as business needs demand
- Provide users timely and effective solutions to problems
- Maintain strong relationships with high-end clients
- Excellent IT functional expertise, IT product and industry knowledge in Laboratory Medicine
- Experience in Solaris System Administration
- Experience in Veritas Cluster Support
- Experience in a law firm required
- Hands-on development experience (C#, Javascript, HTML, PowerShell, MVC concepts)
- SQL Server administration experience (users/roles, security management, backup/restore)
List of Typical Responsibilities For a Specialist, Technical Support Resume
1
Responsibilities For Technical Support Specialist, Associate Resume
- Five (5) or more years of experience in desktop support, service desk, or related experience
- Maintains strong business relationships with direct and cross functional teams fostering an environment of open communication
- Applicable reporting and data analysis experience
- Experience with routers, switches, telephony systems and cabling
- Have 3-5 years’ structural engineering design experience
- Experience with other Microsoft based CMS
- Experience with CRM systems and MS Office Suite
- Validate customer service entitlements
2
Responsibilities For Technical Support Engineer / Specialist Resume
- Basic understanding of networking principles/troubleshooting
- Work with Sales and Marketing in assisting with RFP responses for capital equipment as needed
- Biomedical Engineering or Computer Engineering Technology
- Manage Supervisor/Specialist Fast Track requests -- identify if coaching/training needs to be implemented on specific issue
- Maintain backup configurations of all Polycom products in the customer network. Utilize virtualized lab for troubleshooting and software-verification testing
- Interface with end users to handle tasks of a routine nature, such as researching and answering questions
- Thorough working knowledge of client and network architecture/technology
- Comfort with presenting security concepts or findings to both highly-technical and entirely non-technical audiences
- Supports troubleshooting/triage assistance to users in a courteous and professional manner
3
Responsibilities For Informatics Technical Support Specialist Resume
- Create, track and close Salesforce cases for issues remaining post Go Live
- Performs daily tasks with an eye on security and protecting member data
- Obtain accurate customer details and amend call-handling system when applicable
- Provides software support on College approved applications and operating systems
- Answer incoming phone calls from field personnel. Provide technical support of all Charter related products and services
- Control coordination with affected end user departments while mentoring other technical support staff and/or student workers
- Contribute to development of yearly learning plan and completes plan as instructed by Technical Support Manager
4
Responsibilities For Remote Technical Support Specialist Resume
- Produce relevant documentation surrounding operational processes and process improvement
- Co-ordinate with hospital, on-site installation and testing as needed
- Provide technical support and troubleshooting
- Work with Marketing to maintain adequate supply of loaners, replacement parts, cables etc
- Timely responds to customers inquiries. Logs cases, provides information & troubleshoots to solve customer problem according company KPIs for the business
5
Responsibilities For Ssps Technical Support Specialist Resume
- Manages customer expectations by taking into consideration the entitlement and identifies customer problems
- Day-to-day troubleshooting of technology and platform issues
- Genuine interest in technology and assisting people with technological problems
- Provide coding support related to our platforms (PHP, ASP, Database integration (MySQL MSSQL), Perl, CGI, Cold Fusion, etc
- Monitor and respond to questions from Customer Service Reps in the Hosting and Email Chat rooms, inside of Pidgin
6
Responsibilities For Senior Mainframe Migration Technical Support Specialist Resume
- Support Bold chat requests -- Hosting Chat, Ticket Response Chat and Ecommerce Chat
- Develops understanding of Hach Lab instrumentation and applications
- Intermediate knowledge troubleshooting Windows and Apple computers (both hardware and software)
- Position self to maintain equipment in various locations, including under desks
- Move equipment weighing up to 50 lbs. to locations throughout the College
- Support of the DDS development process for new products and accompanying beta test execution in Europe
- Work with Engineering to log bugs as related to the product suite and environment challenges
7
Responsibilities For Specialist Technical Support Resume
- Work with Hosting Operations to identify and resolve issues in the environment
- Create/improve knowledge base entries using Salesforce Knowledge
- Proactively participate in promotion efforts relating to cement based and related products
- To develop demonstration and presentations strategies for the data processing products, in order to support an increase in Informatics Products growth
- Successfully promote the data processing product lines regionally, through clear verbal and written communication
8
Responsibilities For Junior Technical Support Specialist Resume
- Create documentation / materials to support sales with market segment positioning strategies
- To suggest recommendations regarding software and hardware solutions that meet market / customer needs
- Acts as liaison / customer advocate interfacing with other Hach departments
- Develop and provide technical training and service strategies to Level-1/2 support team
- Work with other internal Abbott cross-functional groups including system application specialists and field sales representatives
- International mind-set and cultural sensitivity in dealing with colleagues beyond European boundaries
- Technical knowledge of building materials and construction concepts
- Assist users with resolving technical issues with applications packages installation and break/fix
- Provide technical assistance and auditing of 3D steel and concrete models
9
Responsibilities For IT Technical Site Support Specialist Resume
- Aid in installation and licensing of Tekla products
- Deliver web-based and face-to-face training courses
- Retain full ownership of issue until resolved, including follow-up on escalated issues
- Proficiency with desktop operating systems: Windows 7, Windows 10 and Mac OS
- Knowledge of desktop security tools including anti-virus and spyware detection/removal tools
10
Responsibilities For Technical Support Specialist, Merge Resume
- Five (5) years field operations in the following fleets: DHC-8 or equivalent, CASA 212 and SA-227 Metro
- Thorough knowledge of Service Procedures
- Work on own initiative, motivated, self-starter and team player
- Knowledge of information security principles
- Ensure change management processes are applied. Ensure that all activities are done in a compliant way
- Think outside of SharePoint native context
- Assists in the creation of workplace endpoint technology replacement lifecycle plan for users
- Independently respond to simple, intermediate, complex and specialized customer inquiries via multimedia channels; analyze complaints, diagnose probable causes; systematically eliminate alternatives; provide troubleshooting solutions; educate as appropriate; follow-up as necessary
Related to Specialist, Technical Support Resume Samples
Director Technical Support Resume Sample
Work Experience
• Deliver a consistent enterprise class technical support services via phone and e-support to internal professional services, service delivery partners and end user customers across the Americas
• Deliver a differentiated and consistent support experience across a multi-tier support framework
&...
Professional Skills
• Excellent collaboration skills to evolve t...
• Strategic thinker; analytical and business...
• Prior experience influencing and leading m...
Enterprise Technical Support Resume Sample
Work Experience
• 3~5 years’ experience in IT technical field. The related working experience on technical support is preferable
• MCITP/VCP/CCNA is required. CCNP, RHCE certification are preferable
• Strong responsibility and accountability are required
• Provide techni...
Professional Skills
• Superior analytical and problem solving sk...
• Strong troubleshooting skills with proven ...
• Excellent customer service skills with a p...
Technical Support Representative Resume Sample
Work Experience
• Provides training and support for simple to complex technical issues related to OfficeMate and OfficeMate Enterprise software
• Identifies technical issues through problem duplication and manipulation of customer data to provide details to the OfficeMate development team for product correction and ...
Professional Skills
• Strong understanding of technical IT suppo...
• Effective listening skills, strong interpe...
• Demonstrated ability to effectively coach ...
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...