Staff Operations Engineer Resume Sample
Margarita Krajcik
9300 Garrett Causeway,
Philadelphia,
PA
+1 (555) 114 6376
Work Experience
Senior Staff Lifecycle Operations Engineer
08/2017
-
PRESENT
Boston, MA
- Practiced at understanding the real issue when non technical users report a problem
- Organized workloads to keep users updated and provide world class user experience
- Identification of issue trends with the ability to proactively fix issues before user impact occurs
- Understanding the concept of ITSM systems and knowledge of ITIL fundamentals in support structures
- Knowledge of Cisco and Avaya OEM’s, their support structures and self help tools
- Understanding of OEM maintenance processes or agreement mechanisms
- Owner of all regional metrics and KPI’s for HelpDesk. Produce weekly and monthly metrics to agreed schedule. Refine and improve as appropriate
- Support onboarding of new providers as needed, and configure workflows to route provider’s content to appropriate supply paths
- Analyze industry dynamics and competitive landscape
Staff Lifecycle Operations Engineer
11/2014
-
07/2017
Dallas, TX
- Participate on teams evaluating select M&A opportunities in collaboration with GE Oil & Gas BD as well as GE Digital’s BD team
- Special projects as assigned in connection with Oil & Gas Digital corporate goals and strategy
- System patching and
- Lead and participate in projects related to the Core CMDB’s maintenance, stability and efficiency.
- Partner with other work streams to support outcomes that improve Incident, Change, Service Request and Problem management processes.
- Track and report metrics to demonstrate value in team’s Cloud Operations engagements
- Automate technical activities with a focus on Service Management processes and technologies.
Staff Engineer, Video Operations
09/2009
-
08/2014
San Francisco, CA
- Perform continuous integration testing, code and configuration remediation and other minor enhancements.
- Manage Service Management platform on a day-to-day basis, including platform upgrades, testing and remediation of performance issues as needed. Work to reduce incidents through build process enhancements, coding best practices, etc.
- Strong experience with web based development languages; specifically, JavaScript, Ajax, HTML/CSS, Java, Angular, etc.
- Cloud engineering, automation and orchestration experience.
- Partnering with service management and other technical teams in driving uptime, service availability and incident resolution goals.
- Manage/Resolve Incident and Problem tickets assigned to your team and work towards a reduction in incidents through build process enhancements, coding best practices, etc.
- Establish and maintain strong relationships with business and functional leadership and core DT teams
Education
Strayer University - Virginia Beach Campus
2004 - 2008
Bachelor's Degree in Information Systems
Professional Skills
- Strong oral and written communication skills.Strong interpersonal and leadership skills.Ability to communicate in Mandarin
- Strong team collaboration skills along with the ability to work independently
- Programming skills in relevant languages such as Python, Ruby or Perl, is highly desirable
- Black Belt Certification / Demonstrated experience with Lean initiatives
- Strong experience with virtualization and cloud technologies such as VMware vSphere, VMware VCD, AWS, GCP, etc
- Very strong experience with multiple flavors of nix and Windows
- Very strong IT experience with four years project/program management or equivalent
How to write Staff Operations Engineer Resume
Staff Operations Engineer role is responsible for security, languages, ruby, software, finance, training, integration, telecommunications, architecture, reporting.
To write great resume for staff operations engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Staff Operations Engineer Resume
The section contact information is important in your staff operations engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Staff Operations Engineer Resume
The section work experience is an essential part of your staff operations engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous staff operations engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular staff operations engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Staff Operations Engineer resume experience can include:
- Work experience in a technical facility performing VOD ingest and quality control, or encoding and VOD packaging services
- B.S. in Mechanical Engineering or related engineering discipline with up to 5 years experience
- Experience working with and integrating SaaS providers
- Lead and support capital acquisition activity from specifying equipment, contract negotiation, Installation and validation
- Obtain requirements from customers and establish priorities to ensure delivery on critical needs to support the business
- Maintain a strong grasp of compliance requirements and develop processes that meet or exceed security requirements
Education on a Staff Operations Engineer Resume
Make sure to make education a priority on your staff operations engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your staff operations engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Staff Operations Engineer Resume
When listing skills on your staff operations engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical staff operations engineer skills:
- Manage communications effectively between Core Technology, Corporate CIO’s and the business
- Strong work-related experience
- Experienced with one or more of the following processes: Manufacturing, Inventory, Warehouse, Sourcing, WIP, BOM
- Effective team building and problem-solving abilities
- Operate the daily ordering and finance reporting processes
- Establish good working relationship with GE’s providers
List of Typical Experience For a Staff Operations Engineer Resume
1
Experience For Staff Lifecycle Operations Engineer Resume
- Experience with remote Linux or BSD administration
- Strong knowledge of modern C++ or similar
- Understand business objectives, drivers and technology focus areas
- Advise business teams on technology issues and opportunities; participate in business unit activities such as customer visits, due diligence, and staff meetings
- Partner with other functional leaders in support of site initiatives; advise on DT solutions and ensure DT standards are upheld
- Organize and participate in infrastructure operations reviews, and project/work portfolio reviews
2
Experience For Staff Business Operations Engineer Resume
- Provide guidance and direction in regards to Core Technology processes and tools
- Support infrastructure aspects of business acquisitions and integrations, including security, data center management, midrange computing/servers, network, telecomm, email, client services and facilities integrations
- Act as focal point for Core Technology leadership & Corporate CIO’s within Region
- Establish and lead Site Service delivery team
- Work with the IT leadership team to put together the IT integration strategy for various functions
- Collaborate with the cross-functional business teams to align and execute the IT strategy
- Identify the IT infrastructure needs for the integration and work towards the optimized solution
- Collaborate with other GE Aviation MRO shops to identify the synergies
- Drive the ERP system integration strategy
3
Experience For Senior Staff Lifecycle Operations Engineer Resume
- Manage the IT budget for the integration
- Act as advisor and coach to the team members; drive adaptation of the GE processes, culture
- Communicate across direct organization and across the IT function in area of expertise. Presents to senior leaders (EB and SEB) in specific technical space and on cross-functional teams on how technologies interconnect and contribute to overall strategy
- Look for process improvements to achieve operations excellence
- Own design and delivery for a major Oracle ERP project following a full software development life-cycle to deliver projects on time, on budget, & as requested by our business clients
- Partner with key Wind business functions (ex: Global Supply Chain, Services, etc) to ensure gaps, best practices, and lessons learned are applied throughout project lifecycle
- Collaborate and implement best practices to improve customer’s solution leveraging from existing Oracle ERP implementations in GE and from GE Renewables and other GE Business Oracle ERP Strategy & Governance team
- Serve as direct liaison to functional process owners to translate and prioritize requirements for assigned functional areas while minimizing customizations
4
Experience For Staff Engineer, Video Operations Resume
- Establish & maintain effective working relationships with vendors, global teams, Shared Services, Enterprise Technology Services, & CoEs to create & propose technology solutions with high impact to the business
- Financial analysis understanding both cost and
- Responsible for the telecommunications work on various infrastructure projects inside the region
- Accountable to support business IT infrastructure on the area of responsibility
- Ensure all build activities are compliant to Global standards and security
- Set timelines for task completion and manage delivery to that timeline
- Manage the technical project transition to operations
5
Experience For Staff Biz Operations Engineer Resume
- Manages daily activities, issue resolution and communication across relevant teams in order to deliver projects on-time, on-budget, as-requested by customer
- Responsible for data integrity of the system inventory
- Prepare and deliver technical updates and diagrams in support of assigned responsibilities
- Advise management on technology trends and future developments as it relates to their technical field
- Maintain a clean and precise DB about GE’s UC assets
- Identify process gaps and drive process enhancement
- Maintain rigorous KPIs and reviews to measure vendor performance
6
Experience For Senior Staff Business Operations Engineer Resume
- Collaborate with L2, L3 and build teams
- Participate in new product rollouts
- Drive engagement with the numerous external project teams and contributing groups, examples include network team, voice team, operations, internal billing, sourcing team
- Basic knowledge of WAN and Voice technologies
- Provide the IT expertise to solve complex technical problems and provide solutions to IT related challenges
7
Experience For Staff Engineer, Advanced Operations Resume
- Own the lifecycle management of IT products and infrastructure and establish processes to ensure optimization
- Understands Analytics and defines KPIs to help launch and drive projects
- Act as a Catalyst for change and inspires others to follow. Ability to break down complex problems to drive to resolution
- Drive strategy towards operational improvements and be a focal point for day-to-day Digital operations
- Engage and direct 3rd party resources as required
- Apply hands on technology expertise towards break/fix and a breadth of IT tasks
- Independently determines and develops approaches to a variety of technical problems of moderate scope and complexity
8
Experience For Staff Application Operations Engineer / Skype Resume
- Experience in video transcoding and content workflows, particularly with MPEG2, h.264, AVC and HEVC, as well as video and audio standards
- Lead and influence relationships with both internal and
- Ubuntu LinuxNagios, Datadog, NewRelic, Boundary
- Select components and equipment based on analysis of specifications, reliability and regulatory requirements. Work with quality engineers to develop component specific testing and inspection protocols
- Analyze equipment to establish operating data, conduct experimental test and result analysis. Lead and/or participate in process review meetings
- Collaborate with customers to triage, diagnose and resolve issues
- Basic finance background
List of Typical Skills For a Staff Operations Engineer Resume
1
Skills For Staff Lifecycle Operations Engineer Resume
- Experience managing large scale Telecommunications environments (e.g. Network, Video, Voice, Unified Communications, etc)
- Advanced experience with Microsoft Office with focus on MS
- Has demonstrated the initiative to explore alternate
- With additional 3 years of experience in ERP implementations
- Manage multiple projects/priorities at one time
- GB Certified and experience with PMM/dPMM
- IM/IT experience within a GE P&L’s
- Experience with small, medium and/or enterprise infrastructures
- Up to 5 years of related experience
2
Skills For Staff Business Operations Engineer Resume
- Strong knowledge of technical programs cycles and processes
- Experience with CAP (Change Acceleration Process)
- Drive consistent global customer experience
- Provide effective needs analysis, project management, customer service and problem resolution and ensure Root Cause Analysis for issues
- Define priorities in conjunction with CIO’s, customers and Core Technology Service leaders
- Understanding of the DT infrastructure
3
Skills For Senior Staff Lifecycle Operations Engineer Resume
- Working knowledge of JavaScript and webb app development
- Working knowledge of vendor management and process development
- Provide input for wing to wing process implementation towards minimizing customer impact and meeting compliance and compute requirements
- Preparation and communication of accurate status reporting. Track progress of all contributing teams to ensure the plan is being fully supported and adhered to
- Establish issue tracking and reporting process, ensuring that issues are addressed in a timely manner. Overall ownership for issues management and closure
- Troubleshoot application errors or reported issues, in all environments, using available tools and collaborating with other teams when appropriate
- B.S in Mechanical Engineering or related engineering discipline
- Cloud systems architecture (e.g. AWS) including compute, storage and micro-services and shell scripting
4
Skills For Staff Engineer, Video Operations Resume
- Develop partnership with global teams, leveraging their expertise in executing
- Handle billing and ordering escalations
- Identify business training needs and prepare approach to deliver the appropriate training
- Ensure that key testing phases are well prepared and planned. Secure all necessary resources and facilities to ensure that the testing phases are successful
- Drive critical issues to closure leveraging your expertise and soliciting expertise across the Digital team
5
Skills For Staff Biz Operations Engineer Resume
- Uses latest engineering techniques to reduce product time to market whilst adhering to regulatory requirements, project deadlines and product costs
- Guides new teams to adopt Agile, troubleshoots adoption efforts, and guide continuous improvement. Provides training on Lean / Agile
- Occasionally lifting up to 40 lbs
- Assist business and centralized DT management in planning DT Initiatives and act as the liaison between Business and core technology teams
- Ensure all asset management tools are updated reflecting the add, change or decommission driven by the project
- Embrace an understanding of Six Sigma / LEAN processes to drive Quality
- Identify reoccurring problems
6
Skills For Senior Staff Business Operations Engineer Resume
- What are we looking for
- Identifies the customer’s business and strategic needs,
- Demonstrated ability to implements plans with a defined rhythm, metrics and process to ensure strong focus and consistent execution. Able to create, adapt, and execute plans to unstructured and/or complex problems.
- Define and communicate complex issues clearly. Comfortable with ambiguity and able to take action despite incomplete information. Able to tactfully raise issues and voice concerns.
- Fast-paced light industrial manufacturing and office environment, requiring significant (75%+) time using computer, mouse and telephone
7
Skills For Staff Engineer, Advanced Operations Resume
- Occasionally lifting of up to 40 lbs
- Class III Medical Device, highly regulated environment
- Provide Application Operations support as an Application SME
- Build and Maintain Application server environments
- Configuration and support of application-level monitors (Jenkins, Nagios, Splunk, among others)
- Work closely with the development teams to implement changes and resolve issues
- Adhere to operational best practices in a high transactional environment
8
Skills For Staff Application Operations Engineer / Skype Resume
- Communicate with stakeholders (Project team, tech leadership) regarding status of project deliverables, problem resolution, and post mortem root cause analysis of issues
- Manage and perform the process of deploying new systems and client applications, maintain and perform upgrades to existing systems in the multi-location lab environment
- Manage technical trials end to end, including working with sourcing, vendors, and other internal teams, define requirements, architecture, guidelines, and objectives in a cross functional team environment
- Working continuously on improving the systems, application, and infrastructure, as well as processes
- Responsible for creating architecture documentation, including server, application, storage, and monitoring design, as well as establishing requirements for network, firewall, and load balancing
- Work with cross-organizational teams to identify business requirements of new solutions, as well as research and identify solutions that meet current business needs based on predefined criteria of usability, Performance, and Cost analysis
9
Skills For Staff Skype Operations Engineer Resume
- Maintain and update lab architecture diagrams and documentation, procedures
- Use defect tracking and issue reporting systems to receive, manage, and respond to lab issues reported by users or automation / monitoring tools established to ensure highest level of availability achievable in the lab environment
- Experience in process management and improvement in a technical environment
- Knowledge of GE Business technical environment and application development standards
- Experience with following systems: Oracle ERP – WIP, WH, INV, BOM, PO, Business Intelligence (Reporting & Analytics) via Tableau, GE Predix or Oracle ERP., Integration technologies such as WebMethods, Informatica, or SFTP
- Travel 20% of the time on the area of responsibility
- The desire and ability to lead projects and potentially small teams
- Build relationships and credibility
10
Skills For Staff Software / Operations Engineer ATT Resume
- Influence and make recommendations to all levels
- Work well in a dynamic fast paced team environment
- Migrate legacy systems to current standard (CentOS7)
- Implement SSO for applicable web properties
- Partner with SecOps to identify impact and improve system-level security
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