Store Mgr Resume Sample
Conor Kuhn
130 Mayer Ville,
Los Angeles,
CA
+1 (555) 778 8000
Work Experience
Store Mgr
08/2015
-
PRESENT
Philadelphia, PA
- Provide leadership and direction to the store staff, including supervisors and associates. Support the store manager in developing a strong sales environment focused on teamwork and customer service
- Ensure store sales goals are achieved through providing leadership & direction in the areas of: sales techniques, customer service, product knowledge, and store communications
- Assist Store Manager, as directed, in completing all paperwork and documentation according to guidelines and deadlines
- Ensures that the facility team and regional team adhere to all branch policies and procedures
- Deliver flawless execution in weekly promotional signing changes and effectively communicate the current sales promotion to associates
- Establish and maintain customer relationships by leveraging in store tools of clientele and Sales Associate Email
- Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories
- Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets
UPG Store Mgr
11/2008
-
05/2015
Detroit, MI
- Participate in store opening and closing activities
- Ensure the safe deposit of all company funds in the designated bank
- Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees
- Manage store in store manager’s and assistant store manager’s absence
- Co-Managing the Business. Co-Manage all aspects of store operation and profitability
- Excels in Customer Service. Ensure that customers are acknowledged, customer project needs are met, concerns are resolved quickly. Work with Store Manager to forecast scheduling needs to meet customer demand
- Authorize and sign for refunds and overrides; count register; deposit money in bank
- Ensure that merchandise is presented according to established practices and Store Manager direction; utilize merchandise fixtures properly including presentation, product pricing and signage
Asst Store Mgr
10/2005
-
05/2008
Houston, TX
- Planning workload, setting goals and communicating goals to Associates for every truck received
- Manages non-exempt staff to resolve all district audit issues
- Primarily responsible for managing and coordinating all store remodeling and repair and maintenance projects; ensure Kohl’s property rights are respected
- Oversees efforts to adhere to all building safety requirements
- Drives store productivity through operational Best Practices
- Leads the ASM and Associate team efforts to adhere to all building safety requirements
- Floor and fitting room recovery
- Filling in and adjusting fixtures
Education
Globe University / Minnesota School of Business
2001 - 2005
Bachelor's Degree in Business Administration
Professional Skills
- Experience leadership experience
- Strong communicator with proven ability to have crucial conversations
- Effective organization skills with attention to detail
- Previous experience managing or training in retail technology/electronics industry
- Demonstrated ability to communicate with a variety of audiences
- Retail store management experience
- Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and takes appropriate partnerships where necessary
How to write Store Mgr Resume
Store Mgr role is responsible for training, retail, shipping, travel, administration, events, government, software, corporate, flow.
To write great resume for store mgr job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Store Mgr Resume
The section contact information is important in your store mgr resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Store Mgr Resume
The section work experience is an essential part of your store mgr resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous store mgr responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular store mgr position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Store Mgr resume experience can include:
- Effective oral and written communication skills necessary to communicate with all levels of internal and external associates
- Organizational skills necessary to receive disseminate, and follow-up to corporate information flow
- 1+ yr customer service experience
- UPERVISORY OR RETAIL EXPERIENCE WITHIN THE LAST 5 YEARS
- PROGRESSIVE RETAIL MANAGEMENT EXPERIENCE, WHICH INCLUDES AT LEAST 1 YEAR MID LEVEL RETAIL MANAGEMENT WITHIN THE LAST 3 YEARS
- RETAIL EXPERIENCE IN RETAIL STORE OPERATIONS WITHIN THE LAST 5 YEARS
Education on a Store Mgr Resume
Make sure to make education a priority on your store mgr resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your store mgr experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Store Mgr Resume
When listing skills on your store mgr resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical store mgr skills:
- Skill in verbal and written communications, training and development, and effective listening
- Deal effectively with others, identify problems, and recommend and implement viable solutions
- Product Knowledge: Knows and effectively promotes all areas, products, services, and procedures. Knows the competition
- Skill in operating general office equipment, planning scheduling and organizing work, and performing basic mathematical calculations
- Skill in demonstrating and performing job tasks of direct reports and efficient use of computers and software programs
- Excels in Customer Service: Creates customer focused environment; provides excellent service
List of Typical Experience For a Store Mgr Resume
1
Experience For Asst Store Mgr Resume
- Ensuring Excellent Service for Special Orders and Installed Sales. Ensure customers are satisfied. Recruit and place Sales Associates with appropriate skills. Ensure appropriate staffing in specialty areas. Set and monitor department sales goals. Training associates to provide quality customer service
- Ensuring Excellent Customer Service for Product Sales. Ensure that customers are acknowledged, customer project needs are met, concerns are resolved quickly. Forecast scheduling needs and ensure that store is properly stocked to meet customer demand. Ensure store events are appropriately scheduled and communicated
- Manage Areas of Responsibility. Maintain department profitability through analysis, trend identification and responding to identified problems. Coordinate merchandising maintenance for multiple departments. Follow procedures for opening and closing sales areas
- Increase sales through flawless execution and rallying team support of Microsoft retail strategies
- Analytical ability necessary to gather and interpret information and then implement developed and approved solutions
- Maintain a safe working environment and protect company assets including people, merchandise, facilities, and money by learning, understanding, and following all company policies and practices. Recruit, interview, hire, train, and develop employees while achieving all employment-related compliance requirements
2
Experience For Asst Specialty Store Mgr Resume
- Have a love for Microsoft, be a brand evangelist, and have a deep understanding of Microsoft products (Windows, Office, Xbox, Windows Phone, Surface, and services). Lead by example, take pride in your work, and enjoy helping and developing others while creating fun environments and energizing people through your passion
- Ensuring Excellent Customer Service. Ensure quality service to internal and external customers. Ensuring Customer concerns are solved effectively and promptly. Resolve customer concerns quickly and effectively. Ensure appropriate staffing in operations areas. Conduct audits and action plans to identify and resolve operational issues
- Provide recognition, feedback, and development and growth opportunities focused on producing retail’s next leaders
- Execute, recommend, and drive merchandising initiatives in a consistent timely manner
- Select and motivate a competitive, innovative, high-energy, authentic, friendly, and customer-centric team
- Actively manage under-performers with the intent to coach back to performance
- Establish and maintain collaborative relationships with employees, customers, vendors/suppliers, corporate partners, and community organizations
3
Experience For Store MGR Candidate Resume
- Solicit and listen to customer feedback, identifying current customer buying trends while anticipating future needs and preferences, as well as providing related communications to the appropriate teams
- Maintain a safe working environment and protect company assets including people, merchandise, facilities, and money by learning, understanding, and supporting all company policies and practices
- Assess situations quickly and prioritize decisions that drive short- and long-term results. Have the ability to be nimble and decisive, leading based on new or developing information
- General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store s in-stock position, and maintaining an appealing and organized store
- Experience leading service associates in a retail environment OR 3 years of experience leading service associates in a retail environment
4
Experience For UPG Store Mgr Resume
- Especially those involving Safety compliance
- A demonstration of professional accomplishments through results-driven behavior and team development abilities
- Ensures store compliance to federal labor laws and company policies and procedures
- Manage payroll and control expenses
- Foster a results-driven store environment
- Successfully execute special events
- Maintain a neat, clean, and organized store
- Lift and carry up to 50 lbs in a physical environment. Ability to stand for periods of time up to and exceeding60 minutes. Ability to make repetitive movements including, but not limited to, using a 10-key or calculator, bending or squatting
- Associate Discount Programs
List of Typical Skills For a Store Mgr Resume
1
Skills For Asst Store Mgr Resume
- RETAIL MANAGEMENT EXPERIENCE WITHIN THE LAST 5 YEARS
- Training and supervising store and specialty staff associates
- Working with the Store Manager to drive maximum profitability
- Analyzing market trends in order to set and monitor sales goals
- Ensuring store inventory meets customer demand
2
Skills For Asst Specialty Store Mgr Resume
- Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes
- Works with staff to understand and apply company guidelines, and gladly pitches in to help with hiring, including compliance with employment law
- Multiple years managing a significant retail sales volume in a high-growth retailing environment
- A history of anticipating challenges and developing solutions to problems at hand
- Competitive Salaries including Industry-Leading Bonuses
- Knowledge of cash handling procedures including cashier accountability and deposit controls
- Brings an innovative approach towards incenting performance
3
Skills For Store MGR Candidate Resume
- Trains associates on proper vehicle and equipment maintenance and required record keeping
- Proficiency in a Windows including e-mail and Microsoft Office software
- Learn and perform IBM cash register functions, including those necessary to generate reports
- Supports ownership by tapping into the potential of others
- Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.)
- Complete all paperwork and documentation according to guidelines and deadlines
- Extensive knowledge of store merchandising and retail management practices and procedures
- Provide recognition, feedback, development, and growth opportunities focused on producing the store’s next leaders
4
Skills For UPG Store Mgr Resume
- Influence, persuade and engage a mobile workforce
- Knowledge of installation and repair techniques, auto glass industry, and retail sales practices and procedures
- Knowledge of basic human resource management practices, basic management practices and processes, inventory practices and procedures, dispatching practices, applicable state and federal laws and regulations, and Safelite Group policies and procedures
- Carry out responsibilities while upholding Safelite Group values and ethics, make effective decisions and judgments, foster a cooperative work environment, and work independently demonstrating initiative
- Coordinate multiple activities and tasks, develop and maintain effective and professional working relationships, analyze situations and determine appropriate responses and solutions, and apply management principles
- Perform manual labor, such as lifting and moving glass, maintain confidentiality, maintain accurate and complete records, train others on processes and procedures, and operate a personal computer and job related software
- Works in compliance with established procedures and/or protocols. Identifies and resolves readily identifiable, clearly defined problems. Demonstrates skill in data analysis, techniques by resolving missing/incomplete information, inconsistencies/anomalies in routine research/data
5
Skills For Asst Store Mgr Merchandising Resume
- Impacts daily success by maintaining all aspects of inventory, completing work orders and making sure vehicles are loaded, checked and on the road fast
- Inspires Achievement: Initiates actions to develop Associates; provides performance feedback and recognizes accomplishments
- Safety Orientation: Enforces safety policies and procedures; is a safety role model
- Delivers Results: Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives
- Motivates team members to meet and exceed goals -- all while managing daily scheduling, assignment of work orders and routing of mobile jobs for peak efficiency and customer delight
- Monitors productivity and supports individuals and teams to make improvements; and also keeps a close eye on meeting time and quality standards, as well as all OSHA and other federal, state and local regulatory agency regulations
6
Skills For Assistant Store Mgr Resume
- Provides guidance and positive reinforcement about good vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed
- Motivates and directs activities of associates, ensuring the highest possible productivity and world class customer service
- Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner
- Ensures check-in/check-out procedures are met and technicians do call-aheads
- Maintains all aspects of inventory
- Implements/enforces company policies/procedures in absence of the Store Manager
- Ensures key associates are appropriately cross-trained in day-to-day operations
7
Skills For Night Ops Asst Store Mgr Hempstead Resume
- Trains Technicians, Mobile Pro's, and Repair Medics on installation techniques and procedures, as well as the Glass Technology System
- Monitors productivity to ensure time and quality standards are met
- Ensures compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies
- Ensures all work orders are properly accounted for and converted to invoices
- Ensures the shop and equipment is maintained and clean
- Provides world class customer service by respond quickly to client complaints/warranty issues
8
Skills For Assistant Store Mgr Service Resume
- Invoices work orders, enter parts into the system, and orders supplies
- Processes casualty losses/repair damages
- Demonstration of professional accomplishments through results-driven behavior and team development abilities
- Recognize and understand available resources and utilize them to meet and exceed the store's sales plan and expense controls
- Lead and develop a large team of Associates
- Promotes Teamwork: Coaches Associates to work well with another; creates an open environment where people say what is on their minds; rewards teamwork
- Gets Things Done: Motivates self and others to accomplish important objectives despite a complex and sometimes ambiguous environment
- Acts with Integrity: Role model for ethical behavior; consistent and fair in dealings with others
9
Skills For Night Ops Asst Store Mgr Merriam Ks Resume
- Inspires Achievement:Initiates actions to develop Associates; provides performance feedback and recognizes accomplishments
- Safety Orientation:Enforces safety policies and procedures; is a safety role model
- Delivers Results:Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives
- In the retail industry or Home Depot equivalent
- Health and Wellness Services: Comprehensive Medical, Prescription Drug, Vision and Dental Benefits
- 401(k) Retirement Plan & Employee Stock Purchase Plan (ESPP)
- Same-Sex Domestic Partner Benefits
- Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.)
10
Skills For Shop n Save Center Store Mgr Resume
- UPERVISORY OR RETAIL EXPERIENCE WITHIN THE LAST 5 YEARS OR SUCCESSFUL COMPLETION OF AAFES RETAIL MANAGEMENT TRAINING (RMT) OR RETAIL MANAGEMENT ACADEMY (RMA) TRAINING PROGRAMS
- EXPERIENCE IN RETAIL MANAGEMENT, 2 OF WHICH WERE AS A SALES AREA MANAGER, OPERATIONS MANAGER, ASSISTANT BRANCH MANAGER, STOCKROOM MANAGER, OR ASSISTANT MAIN STORE MANAGER WITHIN THE LAST 5 YEARS
- Demonstrates responsiveness and sensitivity to customer needs
- Job pressure exists in meeting store goals and managing personal and others' time
- Aligns motives, values and beliefs with Dollar General values
- Fosters cooperation and collaboration
- Interacts tactfully yet directly with employees and maintains an open forum of exchange
- Provides continuous attention to development of staff
- Recruits, hires and trains qualified applicants to fulfill a store need
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