Strategic Business Analyst Resume Sample
Jarret Jacobs
6985 Alysson Manor,
San Francisco,
CA
+1 (555) 545 9869
Work Experience
Senior Strategic Business Analyst
09/2016
-
PRESENT
San Francisco, CA
- Effectively leads a team of 2-3 people and help them develop their Fraud Risk management skills and knowledge
- To work on several projects and processes
- SAS programming experience (PC, UNIX or mainframe)
- Manage, develop, communicate, and implement optimal fraud strategies (including rules, cutoffs, policies, operational flows, etc.) to protect the bank from fraud related losses and improve customer experience at Point of Sale
- Identify business opportunity by performing well thought analysis - Data mining, ensuring data integrity, synthesizing and communicating findings to senior management
- Create management reports and interpret data
- Review MIS to understand trends and potential portfolio / process issues
- Collect and clean data for analytical processes. Conduct analysis to determine root causes of trends and issues
Strategic Business Analyst
05/2010
-
06/2016
San Francisco, CA
- Support Hotel Operations, Customer Service, IT, Finance, etc. to ensure seamless processes across the business
- Responsible to develop and implement critical business solutions through information gathering, synthesis, review, and testing
- Secure and allocate resources, manage implementation schedules, and facilitate high level meetings
- Practice various research methodologies, balance the information gathering, and human resources aspects of strategic business analysis
- Work along side the client to shape target state requirements for vendor software and integration to existing systems
- Responsible for facilitation and presentation in meetings with key stakeholders / IT partners
- Analysis and documentation of global business requirements and review with business stakeholders achieving signoff
- Experience with test plan execution; including functional test cycle execution, coordination of user acceptance testing for business users, etc
Strategic Business Analyst, Junior
06/2004
-
11/2009
San Francisco, CA
- Conduct moderate to complex analysis for the purpose of creating/auditing/validating fraud strategies
- Conduct complex analysis for the purpose of creating/auditing/validating fraud strategies
- Performs analysis on loss trends and is able to work with stateside partners (or independently implement) fraud detection strategies to reduce losses
- Use data to tell a story around loss trends and root cause
- Create internal dashboards and reporting; analyze data to identify underlying patterns and structures; make tactical recommendations based on data to drive revenue opportunities
- Increase Priceline bookings by gaining inventory in need markets and uncovering additional opportunities to utilize partner inventory
- Create/customize/automate scalable processes and innovative solutions that drive business
- Facilitate timely mapping and activation of hotels in Priceline programs
- Manage the day-to-day responsibilities with strategic partner accounts
Education
Siena Heights University
1999 - 2003
Bachelor's Degree in Applied Mathematics
Professional Skills
- Strong verbal and written communication skills - comfortable in communicating effectively to higher management
- Strong problem solving, process re-engineering and analysis skills
- Proficiency in critical thinking and problem solving | Strong verbal and written communication skills
- Strong Adobe suite skills including Illustrator and Photoshop
- Excellent Excel skills including use of pivot tables
- Strong interpersonal skills and the ability to work well with cross-functional teams
- Strong communication and interpersonal skills with ability to interact with individuals across departments / functions
How to write Strategic Business Analyst Resume
Strategic Business Analyst role is responsible for interpersonal, organization, telecom, research, analysis, wireless, finance, credit, training, integration.
To write great resume for strategic business analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Strategic Business Analyst Resume
The section contact information is important in your strategic business analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Strategic Business Analyst Resume
The section work experience is an essential part of your strategic business analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous strategic business analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular strategic business analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Strategic Business Analyst resume experience can include:
- Effectively mentors junior analysts within same team and other teams to help them develop their risk management skills and knowledge
- Excellent presentation and storytelling skills and ability to influence decision makers
- Strong analytical, organization and creative problem solving skills
- Effectively engage cross-functional teams to provide feedback and vetting of new proposed new solutions -- BRM, Applications, Technical, Data, and Security
- Able to effectively lead and manage projects from start to finish meeting both time goals and desired results
- Communication - Communicate credibly and effectively across a range of channels and audiences
Education on a Strategic Business Analyst Resume
Make sure to make education a priority on your strategic business analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your strategic business analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Strategic Business Analyst Resume
When listing skills on your strategic business analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical strategic business analyst skills:
- Effectively probes and questions to draw out unexpressed business needs. Communicates equally effectively in business and technical terms
- Good grammar and communication skills
- Strong analytical, technical and statistical skills. Ability to synthesize / analyse diverse information, develops recommendations, and makes decisions
- Demonstrate insatiable curiosity and critical thinking skills to solve problems
- Strong knowledge and understanding of financial services3+ years of SAS programming experience (PC, UNIX or mainframe)
- Exceptional, advanced Microsoft PowerPoint and Excels skills for building professional PowerPoint presentations
List of Typical Experience For a Strategic Business Analyst Resume
1
Experience For Senior Strategic Business Analyst Resume
- Strategizing with Sales Representatives and Leadership on effective negotiation and contracting methods
- Drive forecast model accuracy by measuring actual results and preparing diagnostic analysis to educate the stakeholders on overall customer contact experience
- Strong acumen in quantitative analytics and structured problem solving
- Provides analytical support to track and analyze KPI’s to provide insight in strategic and operational progress and effectiveness
- Demonstrate thought leadership and sense of urgency in fast paced dynamic environment
- Strong ability to influence and manage change
- Advanced knowledge of and skill level in MS Word, MS Power Point and MS Excel
- Create clear, concise and effective presentations
2
Experience For Strategic Business Analyst / Program Lead Resume
- Act as a liaison among stakeholders to analyze, document, communicate, and validate business and system requirements
- Providing day-to-day consultation and guidance for contracting and pricing related matters
- Reviewing incoming work and collaborating with the team on appropriate responses
- Providing instant pricing guidance to sales representatives, regional managers, and marketing
- Developing and maintaining organizational best practices for department and intra-department workflow
- Driving consistent communication & cohesion amongst, within and across various functions and across all areas of influence and responsibility
- Collaborating with leaders of various functions to oversee and execute on our strategy for growing our business
- Prepare and present forecasting proposals and recommendations to the stakeholders during the regular reforecasting cycles
3
Experience For Strategic Business Analyst, Operations Resume
- Provides meeting notes for executive leaders, develops meeting agendas, ensures seamless meeting flow (readiness of presentations, equipment, etc.)
- Develop an ongoing process for bringing new insights and share them with the business
- Work alongside capacity planning by coordinating appropriate allocation and availability of call center staff to achieve service level goals
- Prototype creative solutions quickly, and lead others in crafting and implementing superior technical vision
- Invest in understanding the needs of internal stakeholders
- Connect with a varied group of people across the company, and leverage your network for new ideas and thinking
- Develop deeper understanding of internal and external data and systems
4
Experience For Strategic Business Analyst Fraud Risk Resume
- Generate staffing forecast profiles for intraday, daily and monthly time intervals
- Highly adept at developing business cases, briefs, executive summaries, white papers, gap analysis, slide decks for C-level support
- Draft business processes and activity diagrams and modeling. Provides explanatory charts and graphs as requested
- Can document business processes and activity diagrams with modeling
- Works with business owners to develop and manage the testing process for various initiatives. Develops Test and Acceptance Plans
- Have a thorough understanding of how to interpret customer business needs and translate them into solution requirements
- Collaborate with our Marketing Team to set list prices and maintain key price points
- Design strategies that form and endure competitive advantage by matching the strengths and weaknesses with the opportunities and threats of the organization
5
Experience For Cdi-strategic Business Analyst F/M Resume
- Assist in the implementation of strategic plans involving supportive cost/income analysis and establishment of timelines
- Provide data and analytic support for key business initiatives
- Develop data to better understand customer behaviors
- Develop key metrics to assess business performance
- Research complex enterprise data systems
- Present findings and recommendations to leadership team
- Partner with business units to meet informational needs
- Compose technical and user documentation
- Partner with key card products and functional areas to provide insights and advise on initiatives to drive improvements in
6
Experience For Strategic Business Analyst, Fraud Risk Resume
- Become a Trusted Advisor for the clients
- Perform assessments of the business to clearly define a problem statement and formulate an initial solution strategy
- Clearly define the scope of the proposed analytical work, the tools to be used and achieve agreement with the sponsor on the engagement Charter
- Actively manage the timely completion of all engagement milestones and/or tasks
- Proactively communicate with the sponsor, key stakeholders and subject matter experts throughout the engagement (as appropriate)
- Gather post-engagement feedback from the sponsor and key stakeholders to recap the outcomes of the engagement and ascertain the value added
7
Experience For Strategic Business Analyst Lead Resume
- Demonstrate a depth of knowledge of business line’s practices and workflows within the Business Technology (BT) organization; communicate to the technology ecosystem key information on these interrelationships
- Controls: Helps stabilize structure and promote a strong control environment. Provides necessary support in the preparation of SOP’s, opines on policy updates and helps ensure Ops readiness for audit and compliance reviews and other business activities with reputational or financial risk impacts
- Collaborates - Work cooperatively and partner with others across the organisation to get work done
- Business Insight - Use knowledge of business drivers and how strategies and tactics play out in the market to guide actions
- Present analysis to key stakeholders and facilitate discussions
- Define the business data that is needed to produce the most meaningful insights
- Ensure the execution of the business use case is done in the most efficient way, and interpretable for business stakeholders
- Synthesize complex insights into easy to understand actionable recommendations that resonate with business stakeholders
- Implement the proposed solutions, both by driving the business stakeholder agenda and by adjusting existing business processes to fully leverage the generated insights
8
Experience For IT Strategic Business Analyst Resume
- Entrepreneurial mindset: enthusiastic, committed and business savvy to navigate the potential technical or organizational roadblocks
- Strong coordination skills: able to direct an analytics initiative end to end from ideation through production and adoption and have an understanding of the life cycle of an analytics initiative and the common pitfalls
- Provide internal and external data and perform analytics tasks in support of Lenovo's BU's and regional sales teams
- Participate in all activities based on corporate analytics vision and strategy intended to serve both internal business as well as to create value for GBI's clients
- Responsible for exploring and experimenting with a variety of datasets to draw insights and search for stories within sales funnel as well as recommend changes in tactics to drive business decisions
- Model and build algorithms on top of our vast number of datasets
- Design, build and run forecasting processes , using Time Series modeling techniques to forecast customer contact demand across multiple contact channels so that resourcing plans can be produced for consumption by the call centers in Chase
- Work closely with customer operations, marketing, product development, risk teams and BI teams to understand the impact business drivers have on customer contact demand levels
- Providing clear/concise verbal and written communication across various functions and levels, inclusive of Operations, IT, and Risk Management
9
Experience For IB COO Reference Data Strategic Business Analyst Resume
- Analyze contact trends across telephony, back-office, emails etc to establish profile curves for use in demand forecasting
- Enhance forecasting models to drive improvements and insights into the cost structures necessary to service the global customer base
- Drive continuous improvements across the forecasting processes by recommending procedural and operational changes to improve communications and operational efficiency across the global contact centers
- Develop framework to monitor overall Subscription health, identify and mitigate risks, remove barriers to business health, and provide insight and feedback to Subscriber Success leadership
- Lead Subscriber Success Quarterly Business Review process, including early analysis to build a story with key stakeholders and preparation of the presentation/deck for CEO Staff consumption
- Continue to cultivate and leverage collaborative working relationships across strategy teams, geographic leads, sales channels, and functional groups to achieve Subscription objectives
- Create holistic subscriber success dashboard churn analysis with KPIs and closed feedback loop process to determine program effectiveness
10
Experience For Emeair Strategic Business Analyst Resume
- Support Subscriber Success leads with robust programs to ensure streamlined processes and cross-functional (business strategy) and cross-divisional alignment
- Prepare and distribute standardized daily/weekly/monthly/quarterly reports, verifying the ongoing validity of data sources, and consistency of computer-based information input, report formats, and underlying programming
- Maintain an ongoing program of standard and ad hoc report process analysis, identifying procedural improvements, more efficient data gathering / summarization / analysis techniques, advances in data manipulation and report format generation processes, and general continuous process improvement for Metrics and Reporting
- Analyze performance data, provide assessments of performance trends; identify and explain variances from goals / history / metrics, identify indicators of possible performance issues or changes in future business activities
- Work in a fast-paced and highly-matrixed organization requiring superior skills in critical thinking, influencing, and managing multiple priorities
- Excellent oral and written communication skills - an ability to persuasively articulate ideas to all levels of the internal organization
- Independent in decision making for complex issues and problem solving skills
List of Typical Skills For a Strategic Business Analyst Resume
1
Skills For Senior Strategic Business Analyst Resume
- Strong organizational, time management and verbal/written communication skills
- Proven ability to drive projects forward and effectively communicate progress and/or barriers to stakeholders
- Creative, design sense and conceptual skills
- Expert in MS excel /Strong knowledge and experience in Hyperion or Oracle
- Project Management Skills -- well-organized, structured approach
- Identify and prioritize business use cases: work with business leaders to identify and prioritize problems that can be solved through data and analytics
- Providing accurate, valid and complete information by using the right methods/tools
- Proficient at multi-tasking and prioritising competing demands
2
Skills For Strategic Business Analyst / Program Lead Resume
- Experience in putting marketing technology solutions in place
- Hands-on experience on statistical and modeling tools such as R/SAS/ SQL
- Experience in Finance, Accounting, or other related field
- SAS programming experience (PC, UNIX or mainframe). Highly proficient in SQL, SAS, Teradata, Oracle, UNIX and MS Office suite of products
- Strong knowledge and understanding of financial services and product knowledge
- SAS programming experience (PC, UNIX)
3
Skills For Strategic Business Analyst, Operations Resume
- Strong executive presence and ability to interact with top executives while retaining an ability to interact with all levels within the organization
- Proven knowledge of data visualization best practices and ability create stunning dashboards
- Good team player: confident, sociable, flexible, hard-worker
- Constantly assess and prioritize projects based on value, effort and impact to the SLF marketing technology architecture
- Partner with Enablement Delivery for effective and efficient hand off of project for delivery
- Strong knowledge of the call center industry
- Manage and prioritize projects across cross-functional groups with guidance from Manager
- Related analytical experience
- Achieve tight timelines on complex deliverables. Ability to manage and prioritize projects across cross-functional groups
4
Skills For Strategic Business Analyst Fraud Risk Resume
- Related analytical experience
- Work experience, preferably with a background in data analysis
- 5-10 of experience in a Business Analyst role
- Experience in applied business technology
- Lead initiatives to improve the customer’s experience
5
Skills For Cdi-strategic Business Analyst F/M Resume
- Strong ability to ‘see’ across business and technology areas to bring the pieces together in analysing, solutioning and problem solving
- Consumer-facing experience
- Experience in changing a major business process based on root cause analysis
- Previous experience in a sales and/or marketing environment (in the healthcare industry)
- Demonstrated knowledge of how the bank’s products, procedures and processes can be manipulated by criminals
6
Skills For Strategic Business Analyst, Fraud Risk Resume
- Experience with ERP systems like JD Edwards or SAP
- Challenge current best thinking, test theories, evaluate feature concepts and iterate rapidly owning the deliverables and managing the priorities/timelines
- Contribute to a strong team-cohesion through collaboration
- Designing, documenting and executing processes and programs that align our actions and help sales representatives perform at their best
- Willing and able to make new relationships within the business with ease
- Analyzing the data so as to identify trends and share insights
- Bringing the relevant data into a central system to create the single version of truth
- Creating key metrics, reports and dashboards to support business health
- Contributing to the strategic development of data and capabilities roadmap for client engagement
7
Skills For Strategic Business Analyst Lead Resume
- Recognizing areas for automation
- Understanding of manpower planning platforms
- Producing high quality work for business presentations and reports
- Providing pricing and data project initiation and leadership
- Onboarding new hires and taking charge of their success
8
Skills For IT Strategic Business Analyst Resume
- Ensuring stakeholders always have accurate and complete information delivered in a highly impactful manner
- Conducting Special Ad hoc Studies and Analyses
- Building sustainable relationships of trust through open and interactive communication
- Being Resilient – Resilient and confident under pressure and maintains a positive attitude despite adversity
- Knowledge of industry and technology trends, particularly marketing technology space (Enterprise Marketing Campaign, Marketing Automation, MRM, CMS, …)
- An eagerness and desire to learn the underwriting function with the intent of furthering your underwriting career
- Provides guidance in testing, and tracking project progress to accomplish project goals "on time, on schedule" and on budget
9
Skills For IB COO Reference Data Strategic Business Analyst Resume
- Apply quantitative analysis techniques (Statistics - Time Series ) including statistical modeling
- General understanding of business principles and dynamics
- Thorough understanding of Healthcare Operations
- Understand road-mapping and strategic usage
- Integral understanding of end to end campaign management (across all channels: web, mobile, CCC, email, social media)
- Identify and assist in the definition of improvements worth solving for the business
- Ensure problem being solved is clear, understandable and high level impacts are assessed
- Communicate in written, oral, and presentation formats to best represent and express customer and organizational requirements
- Can document process flows and create functional requirements and design specifications
10
Skills For Emeair Strategic Business Analyst Resume
- Assists with identification and/or development of business performance measures to track the benefits of a project or service
- Contribute to MSC and Ascension Technologies project as a SME
- Take initiative on assigned tasks, and know when to ask for additional input from others
- Innovative and looks for new approaches
- Propositive critical approach (pursuit of continuous improvement)
List of Typical Responsibilities For a Strategic Business Analyst Resume
1
Responsibilities For Senior Strategic Business Analyst Resume
- Experience in natural language processing techniques and text analytics
- Demonstrated ability to work under time constraints while delivering incremental value
- Solid knowledge of valuation and financial modeling
- Exposure to Global Management and experience of all regions
- Hands on experience of 2+ years in Adobe Analytics, Tableau, SPSS, R and/or Python
- Excellent business acumen and sound judgment
- As required, (and where such data is not presently available) arrange for appropriate departments/functions to initiate data collection/reporting
- Knowledge using QlikView, Business Objects or similar dashboard software
- Develop ad-hoc reporting based on business needs
2
Responsibilities For Strategic Business Analyst / Program Lead Resume
- Provide input into capital and operational IM budget planning
- Perform in-depth quantitative analysis to identify key trends, issues, and opportunities utilizing current solutions to the greatest extent possible
- Create and analyze relevant information and develop recommendations for presenting to senior management
- Collaborate with leaders of functions, subsidiaries or product categories to oversee and execute strategy for growing the business
- Analyze and support ongoing review of various corporate financial strategies
- Highlight data in significant variance from normal observations, and possible concerns for management attention
- Design, develop and generate ad hoc reports in response to requests from management
3
Responsibilities For Strategic Business Analyst, Operations Resume
- Maintain an ongoing program of standard designs and ad hoc report process analysis, identifying procedural improvements, more efficient data gathering / summarization / analysis techniques, advances in data manipulation and report format generation processes, and general continuous process improvement for Metrics and Reporting
- Develop, implement and monitor business rules related to customer authentication
- Identify, screen, and evaluate opportunities to address unmet needs
- With minimal guidance complete the RFP and ROI process for potential new products
- Actively anticipate gaps and overlaps within the financial and business portfolio
4
Responsibilities For Strategic Business Analyst Fraud Risk Resume
- Participate with architecture and operations teams to ensure solution compatibility with both company standards and business needs
- Work with the Finance leadership team to develop a Corporate Scorecard and key metrics (Revenue Growth, Gross Margin, Operating Income, EBITDA, Free Cash Flow and ROIC)
- Perform competitive financial analysis of peers and customers and conduct benchmarking on potential new markets
- Build financial models around strategic initiatives, investment decisions, product categories and process improvement initiatives
- Analyze and interpret trends, variances and business performance. Develop actionable business insights and recommendations. Communicate findings and recommendations to management in a clear and concise manner
- Develop pro forma financial analysis for all significant new venture investments
5
Responsibilities For Cdi-strategic Business Analyst F/M Resume
- Help support the new business team to help successfully integrate new businesses. Work with the leaders of the accounting, tax, finance, etc. to support their efforts in each of these functional areas
- Prepare presentations for Sr. Management / Board Review including Monthly Business Reviews (MBR), Growth Council and Board meetings
- Thorough understanding of finance tools, practices, and principles
- Strong organizational and project management skills, including ability to define tasks and milestones, identify resources, project timelines and costs, oversee completion of project tasks, and manage project team meetings
- Strong communications skills, both verbal and written, including ability to summarize and present financial data and recommendations to all levels of management in a clear, concise, and effective manner to support decision-making processes at all levels
- Improve processes for both new and existing projects
- Come to work every day excited about process and tool improvement
- Learn the Anaplan platform to a highly proficient level
- Design, build, and deliver Anaplan models to support new business objectives and initiatives
6
Responsibilities For Strategic Business Analyst, Fraud Risk Resume
- Perform analysis for ad hoc departmental initiatives
- Work with SMEs and other stakeholders to perform business process analysis and understand objectives, constraints and alternatives to deliver desired objectives
- Analyze the feasibility of, and develop requirements for, new capabilities and enhancements to existing systems; ensures designs fit the business objectives
- Consult with business management, compliance, subject matter experts and other personnel to identify, define and document business needs and objectives
- Document and recommend requirements and specifications, based on an in-depth understanding of business objectives, technical environment, project timeline and scope
7
Responsibilities For Strategic Business Analyst Lead Resume
- Coordinate with Learning & Development (adoption of Degreed, Training Content)
- Manage the US Underwriting ArgoNet team site (structure/format)
- Work with actuarial and finance to develop new portfolio reporting capabilities
- Represent US Underwriting on Data Governance project work
- Produce CUO management reports as needed (L/R v ROAC, Account Tiering/eRe)
- Coordinate business planning reviews with Finance/Actuarial & BU Leaders
8
Responsibilities For IT Strategic Business Analyst Resume
- Coordinate Agenda for US Underwriting Council (take minutes/record action items)
- Identify and resolve conflicts in a timely, objective manner, using sound judgment to reach a solution
- Exposure to leading edge technology environments
- Track and fully document changes in functional and business specifications; write detailed and easily understood procedures and requirements/specifications
- Maintain/coordinate BU schedules for Large Loss Reviews & Peer Reviews
- Maintain Reinsurance Treaty structure inventory (bar charts / history)
9
Responsibilities For IB COO Reference Data Strategic Business Analyst Resume
- Maintain Underwriter email distribution lists for CUO communications
- Provide annual calculations for legacy accounts written on Retrospective Premium or Large Deductible programs
- Manage template inventory for Argo US Letters of Authority
- Establish persuasive business cases to support recommendations
- A team builder, someone who understands that success is dependent upon the performance of the team. Creates strong morale and spirit within the team: shares wins and celebrates success as a team
- Develop and communicate underwriting management reports for accurate and timely reflection of underwriting regulatory compliance
- Build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information
10
Responsibilities For Emeair Strategic Business Analyst Resume
- Performs requirements analysis, identifies potential solutions, and works with various ComIT teams to support and implement identified initiatives
- Develops process design and documentation in support of proposed initiatives
- Develops schedules to meet established deadlines
- Can conduct Gap Analysis and identify Business Process Improvements
- Develop Business Cases, Requests for Proposals, Business Requirements and other related documentation
- Facilitates meetings for special projects or initiatives; develops presentations for small and large audiences
- Awareness/knowledge of technology and trends
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