Supervisor, Care Resume Sample
Rosendo Wintheiser
386 Abby Islands,
Phoenix,
AZ
+1 (555) 764 1813
Work Experience
Care Line Leader / Supervisor
11/2016
-
PRESENT
New York, NY
- Working familiarity with the Care Continuity tool as well as general understanding of clinical flow related ti discharge planning
- Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Uses, protects, and discloses DaVita Medical Group patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Manage team members’ performance through the review of qualitative and quantitative performance results on a regular and ongoing basis. Provide constructive feedback and set improvement milestones when indicate
- Ensures patients receive quality care by reviewing documentation, making visits with staff, reviewing care plans, conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports
- Closely monitors patient safety at all times; i.e. does not leave patient on an exam table unattended and participates in DMG fall prevention program
Supervisor Dolphin Care
09/2011
-
08/2016
Chicago, IL
- Complies with DMG sharps safety program at all times, i.e. only using devices with safety features and employing safe work practices
- Anticipates the needs of the Primary Care Physician (PCP) and carries out orders
- Obtains, interprets, records and reports vital signs (temperature, pulse, respiration, blood pressure, and pain scale), height, weight and other pertinent patient information to the clinician
- Coordinates with clinicians and ancillary departments to plan daily work assignments according to teammate’s abilities, patient and clinician schedules, patient flow and procedures
- Manages ordering and maintaining of all supplies
- Adheres to Standard Precautions at all times
- Evaluates Care Team Member 1 and 2 (CTM 1 & 2) competencies
- Coordinates teammate coverage and ensure proper staffing/scheduling/CTM rotations
Kone Customer Care Center Supervisor
02/2007
-
07/2011
Detroit, MI
- Performs teammate evaluations
- Assists with Quality Metrics, Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures
- Uses, protects, and discloses DMG patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Ensures monthly expiration logs for medications and sample medications (refrigerated and non-refrigerated) are maintained
- Ensures yearly expiration logs for Preventative Maintenance (PM) are performed as needed
- Ensures EKG reconciliation is performed and confirmed EKG’s are seen by clinician before patient is discharged
- Ensures referral tickler file / log are maintained
- Ensures immunization records and updating EHR (including California Immunization Registry (CAIR)) are performed
Education
University of Phoenix - Indianapolis Campus
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong communication skills to articulate company vision, product changes and adapting to new sales, service and marketing strategies
- Strong leadership, collaboration, l and motivational skills
- Strong organization and communication skills, both written and verbal
- Well developed assessment/problem solving skills
- 2 – 3 years’ experience or 1 – 3 years’ experience as a Supervisor
- Experience installing print drivers and setting up SMTP, SMB & FTP scanning
- Work effectively with customers internal or external IT personnel on printing/scanning related issues
How to write Supervisor, Care Resume
Supervisor, Care role is responsible for clinical, medical, validation, payroll, finance, training, integration, database, marketing, telephony.
To write great resume for supervisor, care job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Supervisor, Care Resume
The section contact information is important in your supervisor, care resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Supervisor, Care Resume
The section work experience is an essential part of your supervisor, care resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor, care responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor, care position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Supervisor, Care resume experience can include:
- Effectively communicate outcomes, data analysis, complex processes and action plans to division/unit staff, corporate partners, and external customers
- Considerable skill in interpreting clinical records and treatment information
- Professional work experience providing customer support on a helpdesk
- Experience with managing shared folders and user permissions on servers and client workstations
- Experience accessing Knowledgebase information from Manufacturer & Vendor databases and websites
- Experience with electronic medical record systems
Education on a Supervisor, Care Resume
Make sure to make education a priority on your supervisor, care resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor, care experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Supervisor, Care Resume
When listing skills on your supervisor, care resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical supervisor, care skills:
- Effectively handle irate customers while attempting to resolve stated issues
- Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries
- Demonstrates an understanding of competitors' major strengths and weaknesses
- Experienced in managing customer relationships
- Experience in hospital setting or with medical community
- Clinical practice with managed care, hospital nursing or utilization management experience
List of Typical Experience For a Supervisor, Care Resume
1
Experience For Supervisor Dolphin Care Resume
- Demonstrates support for SBU mission and philosophy and keeps leadership informed of operational and staff issues
- Provide service support, training and performance metrics/statistics, to the team, in addition to initiating and implementing process improvements
- Responsible for performance measurements and performance tracking of service providers
- Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
- Frequently monitors overdue orders and follows approved process to address the orders
- Assists with Meaningful Use (MU) initiative by encouraging patients to sign up for Follow My Health (FMH), obtaining patient’s email addresses, updating smoking status, and other initiatives
- Assists clinicians with medication reconciliation per guidelines
- Ensures all Patient Intervention Reports (PIR) have been reviewed and actions taken
2
Experience For Customer Care Center Supervisor Resume
- Participates in teammates / clinician “huddles”
- Works in collaboration with a clinician to prepare, monitor and discharge patients after a procedure
- Cleans and stocks exam and procedure/surgery rooms
- Serves as a relief for the teammates
- Assists with all departments specific functions within the LVN scope of practice
- Coordinates new hire ICR training for assigned staff on use of the pre-authorization system, clinical review guidelines, policy and procedures and fundamental UR/QM principles. Ensures assigned ICRs complete mandated training
- Assures all services reviewed by assigned ICRs are approved when they meet clinical review criteria and that all cases not meeting approval criteria are referred to peer clinical review
- Oversees random monitoring of assigned ICR calls for assigned staff to determine adherence to review process workflows and delivery of optimum customer service
- Supports the administration of inter-rater reliability tests among assigned ICRs to ensure quality performance in compliance with applicable standards and regulations
3
Experience For Kone Customer Care Center Supervisor Resume
- Promotes and monitors ICR compliance with principles of utilization management as delineated in Magellan Policies and Procedures
- Adjusts staff assignments and schedules for assigned staff as needed and oversee schedule requests to ensure ICR group compliance with call center service level obligations
- Communicates notifications related to updates and changes; keeps clinical review staff informed of procedural and system changes through ongoing staff meetings for optimal efficiency
- Assures that optimum customer service is provided through professional/accurate communication while maintaining NCQA, URAC and health plan required timeframes
- Reviews quarterly and annual employee performance evaluations for assigned ICRs and participate in delivery of the evaluations as needed
- Coordinates within the department for optimal process efficiency
- Support and maintain ICR compliance with principles of HIPAA
- Attends in all mandatory Clinical Teammate Orientation (CTO) (both instructor led and online courses), Annual Clinical Updates, and Skills validation including those that could be held after working hours including the weekend
4
Experience For Supervisor Inbound Sales & Care Resume
- Manage team members` performance through the review of qualitative and quantitative performance results on a regular and ongoing basis. Provide constructive feedback and set improvement milestones when indicated
- Conducts recruitment, interviewing, and selection of properly qualified staff members and ensures appropriate
- Ensures appropriate clinical supervision and case consultation for clinical staff. -Assists, on an as needed basis, in response to peak work periods
- Regularly monitors the performance of care management staff. Monitors adherence to the efficiency goals for all
- Oversees, coordinates, and manages activities of assigned Technical
- Identify, coach and measure critical core competencies and essential performance metrics for consultants
- Determination to help others succeed
- Manage complex auction title activities, which lead to the disposal of approximately $75 million in assets each month
5
Experience For Supervisor, Claims Customer Care Resume
- Successfully resolve dealer, customer, and DMV disputes by managing concessions to reduce missing or discrepant titles and/or lost revenue yet ensuring a high level of customer/dealer satisfaction
- Analyze daily title support initiatives for all regions and title functions; identify trends relating to title transfer rejections; confirm changes through vendor(s), and update related material
- Communicate weekly and monthly goals to supervisors
- Implement training to care center representatives to ensure that job expectations along with individual employee goals can be met and maintained on a consistent basis
- SME (subject matter expert) for assigned Tier 2(mid) and 3(small) properties
- Work closely with all properties associated with the care center as needed or directed
6
Experience For Supervisor Care & Custody Resume
- Monitor and follow through on service response time
- Supervise assigned CSR’s and call center (as needed) to ensure all call center metric goals are achieved
- Properly maintain all employee records, payroll, and phone reports
- Answer calls on an overflow basis
- Lead a team of 25 to 35 Call center associates and meet the client goals and SLAs
- Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers
- Provides subject matter expertise and guidance to his/her area(s) of responsibility’s team members on more complex customer interactions
7
Experience For Supervisor, Care Navigation Resume
- Manage projects as well as daily responsibilities
- Proficient in Microsoft office programs, especially Word and Excel
- Maintain high level of self-motivation
- Supervise and motivate
- Assists with the evaluation of team members, gives guidance, and participates in disciplinary actions. Assists with chart audits to ensure accuracy. Elicits feedback from team members to promote team building
8
Experience For Care Line Leader / Supervisor Resume
- Assists with completion of quality indicator reports and communicates timely feedback to providers
- Prepares patient for examination and treatment; takes brief patient history that includes chief complaint, vital signs, and weight; assists physician with procedures; draws blood and obtains urine specimens; administers injections as approved; provides patient instructions per physician’s order; conducts authorized in-office tests
- Consistently complies with CLIA, OSHA, and other state/government regulatory standards/ requirements and agencies
- Has direct leadership responsibility for 15 or more reports
- Directs and supervises a group of Customer Care Voice Representatives & Associates responsible for collections for the Provider AR vertical in the assigned process
- Provides overall supervision of Care Continuity for assigned division including direction, knowledge, and resources to management and staff to enable them and ensure program success. Develops, coaches and/or mentors staff. Monitors and builds team morale and productivity as measured against planned objectives
- Identifies key performance indicators and utilize them to track and manage product performance
- Acts as a substitute care coordinator on a limited basis to address unexpected, short-term coverage gaps in multiple markets
9
Experience For Supervisor, Professional Care Manager Resume
- Scope: Multiple small locations, or single medium sized location, or single large sized location
- Direct Reports -Care Coordinator I, II and III. Typically a 1:15 ratio
- Drives employee Engagement to promote a healthy work environment, career progression andemployee satisfaction
- Cultivates relationships with people across functions and locations that ensures high qualitydecisions and prompt resolution of business issues
- Position is responsible for managing the day to day operations of Cash Services, Currency Management and Electronic Lock Management, which includes anticipating and understanding customer needs and having an appreciation and understanding of the role of NCR in the global marketplace; Adapts global processes to meet local requirements
- Analyzes support operations to identify process improvement opportunities based on key metrics, account reviews, and customer feedback
- Develops and maintains an extensive network of relationships with customers, peers, and colleagues in order to identify opportunities, gather marketing information, answer questions, and seek input to problems with a view to sustaining a competitive advantage
- Maintains a heightened sense of urgency in reactive support situations, and demonstrated proactive response in the management of all problems, escalations, and customer notifications until issues are resolved
10
Experience For Supervisor, Care Disease Resume
- Operationally responsible for seeing that the organization is properly staffed, providing delivery of services according to agreed-upon SLA's
- Manage the organization within the financial requirements established
- Able to guide an individual team, or group toward a desired result
- Manage and coordinate all department activities; staff education, policy and procedure development and revision, individual staff audits, oversees overall operations to ensure compliance to standards
- Support and oversee providers delivering Care Coordination services
List of Typical Skills For a Supervisor, Care Resume
1
Skills For Supervisor Dolphin Care Resume
- Passionate about understanding our golfers’ needs and transforming insight into awesome experiences
- Experience in staff/project management
- Registered Nurse, BSN required, can be waived with appropriate experience and or education
- Clinical experience, 3 years in a managed care environment
- Demonstrated proficiency at beginner level for Email, Microsoft Office, Windows Environment and Internet
- Installing print drivers and setting up scanning
- Configuring and troubleshooting network/connectivity for printers and MFP's
- Maintaining and supporting the 360 app, with clients and internally
- Maintains staffing level as determined by management including interviewing, hiring and performance management
2
Skills For Customer Care Center Supervisor Resume
- Participates in all mandatory training including those that could be held after working hours including the weekend
- Monitor the day-to-day operations of the Titles Department, gathering, collating and reporting measurable statistics as requested
- Oversee various quality assurance audits including but not limited to invoicing, fulfillment, and vendor package processing
- Maintain a communication channel to Remarketing, identifying auction trends and/or title concerns
- Identify, manage and resolve issues in timely manner while following procedures and policies for handling the support cases
- Assists clinician and licensed nursing teammates in responding to patient emergency situations as per Emergency Response Protocols
- Conducts pre and post-operative teaching for the patient, taking into account all psychological, physiological and religious aspects
- Proficient in Microsoft Outlook applications, including MS Word, MS Excel, MS Power Point and MS Outlook is required
- Use multiple systems including Word, Excel, Access, and Image, Avaya, Cisco, Telephony and e-workforce management
3
Skills For Kone Customer Care Center Supervisor Resume
- Develop team members in to high performing individuals that truly understand and embrace the difference they make
- Manage title projects and events, unusual auction and/or title situations that have a direct impact to reducing the titles delinquency
- Oversee the documentation of all Titles role responsibilities and regional documents utilizing various software applications
- Consistently, over-deliver for our golfers while creating ‘wow’ moments for them!
- Ensures that adequate staffing is in place to handle the work function assigned to the position’s area of responsibility
- Attend weekly meetings with supervisors for information sharing
- Ensure the accuracy of the billing process
- Manage agent compliance of call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.
- Monitor performance of team members and take action where required (using SMART plans )to ensure KPI’s and SLA’s met
4
Skills For Supervisor Inbound Sales & Care Resume
- Develops and delivers Care Continuity training to divisional staff and its clients
- Develops, refines and manages the product to maximize operational goals and objectives while working with the management team and staff
- Implement integration processes and planning activities
- Install, configure and provide training on office related technology
- Daily and weekly dashboard reporting updates and changes
5
Skills For Supervisor, Claims Customer Care Resume
- Maintains a broad perspective, such as being able to identify key issues and contribute ideas to process improvements
- Become the buffer to the customer and field technicians by providing necessary information to resolve the problem as soon as possible
- Uses approved standing orders to perform, order test and update referrals
- Assists with entering referrals in electronic health records EHR for clinician to authorize
- Enters medical billing charges for services rendered in EHR
6
Skills For Supervisor Care & Custody Resume
- Monitors documentation of assigned ICRs to determine all communication with ordering physicians and their staff are recorded in a timely and accurate manner
- Make sound decisions and analyze problems
- Build and sustain business relationships
- Healthcare Management Systems (Generic) is required LI-RG1
- Adheres to the Hilton's Corporate Code of Conduct, Employee Handbook and Hotel policies
- Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
7
Skills For Supervisor, Care Navigation Resume
- Experience in workforce development and resource management with excellent team building and professional development skills
- Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
- Develops accurate demand forecasts through continuous improvement of Class A demand planning and S&OP processes to maintain product availability to end customer at the highest possible level and manage finished goods inventory investment to target levels
- Develops accurate demand forecasts through continuous improvement of Class A demand planning and S&OP processes to maintain product availability to end customer at the highest possible level and manage finished goods inventory investment to target System, people, EHS or Financial implications.) levels
- Seek feedback on areas of shortfall
8
Skills For Care Line Leader / Supervisor Resume
- Maximize opportunities for self-development
- On-site cafeteria serving hot breakfast and lunch. Choices ranging from salad bar, made to order, hot and cold sandwiches, or a variety of entrees cooked fresh daily
- Oversees an integrated Care Access and Monitoring team responsible for prior authorizations, inpatient/outpatient medical necessity/utilization review, and/or other utilization management activities aimed at providing Molina Healthcare members with the right care at the right place at the right time
- Functions as a hands-on supervisor, coordinating and monitoring clinical and non-clinical team activities to facilitate integrated, proactive utilization management, ensuring compliance with regulatory and accrediting standards
- Manages and evaluates team members in the performance of various utilization management activities; provides coaching, counseling, employee development, and recognition; and assists with selection, orientation and mentoring of new staff
- Excellent written and oral communication, and the ability to interact with all levels of management and with outside contacts
- Call center service experience is required
9
Skills For Supervisor, Professional Care Manager Resume
- Insurance specific job experience required
- Upervisory team/lead experience in a medical office required
- Case management certification or approved clinical certification or 1 year health insurance leadership/management experience required
- Case management certification or approved clinical certification or 1 year health plan management/leadership experience required
- Experience required mandatorily in AR Collections in Provider Health care
10
Skills For Supervisor, Care Disease Resume
- Clinical Experience as a Registered Nurse
- Related experience
- Attract, develop and lead a team of skilled professional staff members
- Experience as a Field Technician
- Hospital or medical clinic experience
- Proven leadership in a team environment (up to 25 team members)
List of Typical Responsibilities For a Supervisor, Care Resume
1
Responsibilities For Supervisor Dolphin Care Resume
- Experience with printers/MFPs
- Current Arkansas license in one or more of the following disciplines: RN, LCSW, LSW
- Ensure appropriate distribution of workload; monitors/tracks staff completion of assigned work
- Develop and implement modifications needed, to workload plan, to ensure completion and appropriately coach/counsel staff
- Act as a role model to staff and be able to assist in the day to day activities as needed
- Recruit, select, orient, evaluate, counsel, and develop performance improvement plans; promote and terminate per corporate policy; and encourage career development and support of staff
- Apply clinical knowledge to work with facilities and providers for care-coordination
- Plan for and conduct staff meetings that assure corporate and operational communication supported by meeting minutes; and provide an open forum for issues and problem solving
2
Responsibilities For Customer Care Center Supervisor Resume
- Suggest new approaches to complex problems
- Identify appropriate targets, measure outcomes and establish plans to negate variances in quality, staff retention, finance and customer satisfaction
- Provide direct reports with guidance and educational tools in order to ensure compliance with NCQA, URAC, DOH, DOL and CMS
- Review and provide input into the oversight of policies and procedures to support regulatory requirements related to Care Coordination
- Develop and implement appropriate audit requirements in order to ensure compliance with all staff activity related to Care Coordination
3
Responsibilities For Kone Customer Care Center Supervisor Resume
- Ensure that all staff achieves the minimal qualification of their position through ongoing staff development, counsel and motivate employees, evaluate employees, investigate complaints or performance concerns; implement disciplinary action as needed and in consultation with appropriate authority and Employee Relations
- Maintain consistent and open lines of communication with internal and external customers
- Communicate changes in processes and programs in order to enhance a share vision and mission
- Facilitate and lead informational and educational meetings for internal and external customers
- Accountable for special projects and enhanced activities within the department
4
Responsibilities For Supervisor Inbound Sales & Care Resume
- Participate in the development and implementation of department/division projects
- Function independently and as a team member, analyze specific utilization problems, plan and implement care coordination solutions while maintaining a good rapport and relationship with mental health and substance abuse providers
- Provide second-level contact and problem resolution for customers with hardware, software and applications problems
- Accurately document problems and resolutions in E-Automate database
- Use company database, reports, proprietary software and vendor websites, to assist clients over the phone to prevent dispatch of field technicians
- Windows 7, 8, 10, and windows server 2008, 2012 and 2016
5
Responsibilities For Supervisor, Claims Customer Care Resume
- Proficiency with Microsoft suites
- Work in a fast paced environment and able to adapt quickly while under pressure
- Work with a variety of people and levels in the organization
- Graduate of an accredited LVN program
- Possess expert knowledge in Healthcare Member Services
- Define and adhere to SOPs
6
Responsibilities For Supervisor Care & Custody Resume
- Understands the collections process for the Provider AR vertical
- Manage both a technical and non-technical workforce
- Able to analyze opportunities and implement profitable new business; Able to evaluate and recommend tools to drive all customer activities profitably; Recognizes strategic opportunities and high pay-off activities that lead to success
- Sets high standards for individual, team, and organization performance
- Knowledge of community, state and federal laws and resources Knowledge of community, state and federal laws and resources
- In a Clinical role
7
Responsibilities For Supervisor, Care Navigation Resume
- In Care Coordination, Case Management or Managed Care
- Graduate of an accredited four year college or university
- Leads improvement initiatives
- Extensive Client interaction
- Current (BLS) certification
8
Responsibilities For Care Line Leader / Supervisor Resume
- Appropriate State License
- Plan and conduct weekly conference call/meetings with title vendors to discuss initiatives, trends, and areas of concern. Communicate changes specific to State, Federal, Bank laws, and company policy. Communicate and manage outsource vendors to ensure processes and procedures are completed in compliance with service level agreements in an efficient manner
- Works with Practice Manager to develop and implement goals and objectives for the clinical areas. Oversees clinical areas and ensures functions are being completed accurately and timely (including patient intake, care coordination, documentation, exam room preparation, compliance, and inventory management). Acts as a resource in clinical areas of office operations
- Proactively initiates phone calls to ensure patients are provided with all necessary information. Informs patients of test results according to guidelines of the practice and care or follow up instructions. All information relayed to patients is clearly and accurately documented in the patient’s chart, signed and dated. Responds to calls as per office protocol and HIPAA guidelines
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