Supervisor, Quality Assurance Resume Sample
Eve Harber
831 Lizeth Way,
Detroit,
MI
+1 (555) 584 9068
Work Experience
Senior Supervisor, Quality Assurance
10/2015
-
PRESENT
Dallas, TX
- Read and interpret documents such as safety procedures/rules, SOPs, instrument user’s guides and operating manuals
- Help inspectors resolve issues that arise during the inspection of products
- Monitor data and develop metrics relating to work center performance
- Properly coordinate resource allocation to ensure Program needs are met
- Maintain oversight for review and approval of applicable procedures and process specifications related to the work center activities
- Ensure throughput of Quality Assurance team is maximized without sacrificing reliability of the product
- Work with functional management to ensure budgets are appropriately established and maintained
Supervisor, Quality Assurance
05/2010
-
08/2015
San Francisco, CA
- Encourage and support Quality Assurance team in review of inspection processes
- Drive process improvement ideas to implementation phase
- Ensure Quality Assurance team has the necessary ISO training and OJT to perform their job functions efficiently and reliably
- Ensure proper development of employees (i.e. mentoring, career path development, etc.)
- Lead inspection efforts in real-time alongside employees to ensure cycle time of products in the inspection queue is minimized
- Actively support inspection efforts to clear backlogs and minimize inspection queues
- Act in lead role in daily maintenance of factory contamination control system and monitor the ESD control plan for the factory
- Able to read and inspect to engineering documentation
Supervisor, Quality Assurance, nd Shift
01/2004
-
12/2009
San Francisco, CA
- Proficient in use of Microsoft applications (Word and Excel) and willingness to learn new computer programs/applications
- Proficient using TIPQA
- Responsible for supervising the day-to-day quality operations of assigned operations team to ensure the achievement of service level goals and objectives
- Documents and assists with procedural documentation for use including but not limited to staff training. Works closely with leadership team to streamline operational processes where possible
- Serves as a backup to the Quality Assurance Manager in his/her absence
- Provide leadership to direct reports, including
- Experience maintaining and executing worldwide complaint handling, device reporting and product return processes, investigating complaints and determining root cause/corrective actions
- Strong computer database experience
Education
Siena Heights University
2000 - 2004
Bachelor's Degree in Engineering
Professional Skills
- Technical problem solving skills and strong communication skills
- Demonstrated leadership skills including strong coaching and feedback to all employees
- Analysis and statistical modeling experience; Excellent analytical skills
- Strong communication and interpersonal skills to effectively work with all levels of employees, managers, and customers
- Excellent decision making and negotiating skills
- Excellent technical, organizational, planning problem solving skills
- Good organizational and planning skills in order to prioritize and plan work activities efficiently
How to write Supervisor, Quality Assurance Resume
Supervisor, Quality Assurance role is responsible for interpersonal, planning, analysis, analytical, leadership, coaching, software, modeling, research, database.
To write great resume for supervisor, quality assurance job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Supervisor, Quality Assurance Resume
The section contact information is important in your supervisor, quality assurance resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Supervisor, Quality Assurance Resume
The section work experience is an essential part of your supervisor, quality assurance resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor, quality assurance responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor, quality assurance position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Supervisor, Quality Assurance resume experience can include:
- Experience creating and effectively implementing operational and tactical plans
- Effective verbal, listening, and written communication skills
- Demonstrated capability to effectively orchestrate human resources and training functions
- Skills that foster good working relationships with all levels within the organization
- Outstanding communication skills (oral and written)
- Intermediate customer service skills in managing difficult client, vendor, audit agencies or customer situations by responding promptly to requests
Education on a Supervisor, Quality Assurance Resume
Make sure to make education a priority on your supervisor, quality assurance resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor, quality assurance experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Supervisor, Quality Assurance Resume
When listing skills on your supervisor, quality assurance resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical supervisor, quality assurance skills:
- Experience providing effective coaching, mentoring and employee development of team members and provide effective performance feedback
- Good personal interactive skills are essential for the training, coaching and leading plant hourly and management teams in the Quality Management realm
- Leadership skills and experience in project management
- Experience executing/implementing new skills and technologies in support of customer service activities
- Excellent verbal and written communications skills, with the ability to be persuasive and make senior management presentations
- Good communication, leadership, and initiative skills
List of Typical Experience For a Supervisor, Quality Assurance Resume
1
Experience For Supervisor Quality Assurance Resume
- Effective written, verbal and interpersonal skills. Ability to communicate with all levels of plant personnel and company management
- Strong administrative, organizational and supervisory skills
- Lead and train direct reports applying interpersonal and team working skills
- Working with external customers by having a strong customer service presence and delivery
- Experience with training and mentoring staff and development of training programs
2
Experience For Senior Supervisor, Quality Assurance Resume
- Strong knowledge of investigations, problem solving and corrective action implementation
- Be observant and analytical, strong focus and attention to detail, thoroughness and dealing with complexity
- Experience in a direct management role
- Working knowledge and application of ISO, API, ASTM and PED and other applicable manufacturing quality standards and regulations
- Responsible for staying up-to-date and compliant with all regulatory agencies and international standards effecting their facility
- Weekly reports on carefully-chosen testing metrics, including test results, new test case identification and code coverage
3
Experience For Supervisor, Quality Assurance, nd Shift Resume
- A thorough understanding of equipment engineering/installation/modification concepts
- Interface with corporate engineering and customers, concerning quality and process capability
- Assist in investigations, problems solving sessions and process troubleshooting as assigned
- Assist with the investigation and closure of NCMR process during manufacturing of commercial and clinical product
- Test and analyze raw materials, OTC products and raw materials, and non-OTC product using required test methods within a specified timeframe
- Knowledge of the applicable standards (Building codes, CNMC, CSA and others)
- Review Daily QA Records, including production and Sanitation
- 2-3 yrs. of increasing levels of supervisory roles of people & processes
- Ensure audit and documents meet department goals for timely and accurate completion along with filing system processes
4
Experience For Supervisor, Quality Assurance & Compliance Resume
- Responsible for performance monitoring and evaluation for subordinate employees
- Monitor, approve and disapprove vendors and suppliers in manufacturing and controlled vendor databases
- Analyzes and resolves work problems, or assists workers in solving work problems; supports conflict resolution with suppliers
- Manage activities of self and in-direct reports in achieving defined quality goals in an efficient, accurate and timely manner
- Assists and back up with operations in Canning Dept
- Identify and implement developmental training plans for employees
- Supervises a staff of QA Associates to ensure compliance with manufacturing procedures are followed on the floor
- Develop, document and execute relevant training material to appropriate individuals
- Work independently with minimal supervision and as a team player within a department as well as with other departments
5
Experience For Civil Supervisor Quality Assurance Resume
- VT certification or the ability to gain this certification
- Availability to travel within Canada
- Monitors areas’ performance indicators and prepares metrics for management discussion
- Monitor Microbiological Test results on finished products, raw materials, & environmental samples
- Supervise and direct QA Technicians
- Technical, and CCE, for all Quality Assurance functions
- Write and edit reports, (Non Conformance, CAPA’s, Non-GMO documents, Consumer complaints
6
Experience For Supervisor, Quality Assurance Still Resume
- Develop, schedule and direct implementation through QC staff of Quality Control and date checks by category/temp zone necessary to insure shipment of dated product within SOP
- Evaluate and problem solve concerns and occurrences daily with sales force to ensure quality of perishable products to our customers
- Food Safety & Security Compliance: Audit and coordinate food safety and sanitation practices at division to ensure compliance with legal and corporate requirements
- Design written food safety and security programs, operating procedures as well as record and report required to document satisfaction of mandated requirements including HACCP
- Provide support towards engineering runs and validation activities.
- Work experience in a railcar facility
- Monitor compliance by means of auditing adherence to procedures and recordkeeping requirements
7
Experience For Laboratory Supervisor, Quality Assurance Resume
- Provide technical advice and training to division associates and management with regard to inspections by FDA, USDA, New Jersey Department of Health, and USF corporate auditors
- Monitor and secure compliance with legal and corporate requirements relating to Bioterrorism and environmental issues
- Responsible for adherence to corporate mandated GMPs/operating procedures
- Assist in the implementation of corporate initiatives such as the Ready-to-Eat program
- Assist Division’s Recall Coordinator in implementing the corporate recall program; respond to recall or withdrawal announcements in order to ensure necessary corrective action is taken
- Train receivers on proper perishable product handling and receiving
- Work with vendors and purchasing to ensure quality standards are maintained
8
Experience For Civil Supervisor & Quality Assurance Resume
- Participate in the investigation and resolution of customer complaints
- Oversee execution of customer specific date and quality checks as needed and directed by mgt
- Train night crew loaders on proper methods of protecting produce from the elements. (heat or cold). Ensure proper rotation of product by training warehouse associates and inspecting perishable items daily
- Provide training and coaching to local employees and others as needed on relevant area(s)
- Occasional procurement function if a quick PO is needed to be cut at time of receiving
- Work with a team of Supervisors to maintain auditee forecasting
- Schedule and plan to meet AA auditing frequency policy
- Support Auditors in the field during the performance of their audits
- Review electronic batch records, identify nonconformance’s and participate in investigation and Corrective and Prevention Action(CAPA) activities
9
Experience For Supervisor, Quality Assurance Resume
- Assign Auditors for the accomplishment of scheduled and unplanned activities
- Interact with Auditees as need to support Auditors findings closures in a timely manner
- Maintain the Vendor Supplier Management Request process for QA initial and final approvals
- Support department Manager in the maintenance of AA’s Approved Vendors List
- Evaluate the training needs and curriculum development for Quality Assurance Auditors to ensure currency on department policies and practices, industry trends and regulatory requirements
10
Experience For Supervisor Quality Assurance Resume
- Interact with FAA as required for resolution of investigatory request
- Confront conflict and resolve interpersonal and performance issues
- Implement and manage organizational changes
- Capability to handle multiple projects concurrently
- Obtain necessary international travel documents (e.g. passport, visas, etc.)
- Knowledgeable of applicable FAA regulations, specifically FARs 21, 43, 45, 121 and 145
- Apply the GATX Quality program requirements to in-process and/or outbound repairs. Develop reports and supporting details presenting audit results. Devise and implement training to correct deficiencies
- Review ongoing regulatory documents for required updates and assist in training appropriate personnel. Maintain training records
- Act as Weld Facilitator for the facility
List of Typical Skills For a Supervisor, Quality Assurance Resume
1
Skills For Supervisor Quality Assurance Resume
- Good written and oral communication and interpersonal skills is required
- Intermediate conflict management and leadership skills. Demonstrated ability to lead people and get results through others
- Food and beverage experience, 1+ years manufacturing experience
- Intermediate problem solving skills to identify and resolve problems in a timely manner
- Effectively supervise off-site employees
- Interact effectively with multi-functional and diverse backgrounds
- Effectively present information to management and/or peers
- Proven experience as a quality assurance supervision or relevant role
2
Skills For Senior Supervisor, Quality Assurance Resume
- Effectively interacts with customers, including other Carrier business units and external customers
- Strong sanitation experience and know
- Create and effectively implement operational and tactical plans
- Experience in a supervision or lead role with verifiable experience in Quality or a related area
- Lead Auditor training, ISO Lead Assessor training, with 2-3 years of experience in auditing techniques, interpreting regulations or quality systems
- Experience managing, supervising and/or directing union workgroups
- Help QA staff through coaching, guarding against burnout, and measuring effectiveness
- Experience with applying lean manufacturing principles and implementing process improvement projects
- Experience implementing policies and procedures in support of driving an overall team culture to have a customer service mindset
3
Skills For Supervisor, Quality Assurance, nd Shift Resume
- Identify and retain highly effective personnel through proper selection, training, and establishing expectations
- Experienced in supervising people, and influencing others within and outside of the Quality Assurance organization
- Experience in manufacturing of electronic components or a related industry
- Knowledge of food plant Good Manufacturing Practices (GMP’s)
- Three or more years of operations supervisory experience overseeing a department of at least 20 employees is required
- Substantial experience working with medical records required
- Three years’ experience in a manufacturing environment
4
Skills For Supervisor, Quality Assurance & Compliance Resume
- Experience with 8D, Control plans, ISO 9000, understanding of Measurement System Analysis (MSA), root cause analysis
- Experience in a similar role, with preference in the metalworking area
- Ensures that all QA facilities and equipment are in good operating order
- Previous supervisory experience in a Manufacturing environment is an asset
- Quality Control experience in a Manufacturing environment
- Promote good housekeeping practices and maintain a safe work environment
5
Skills For Civil Supervisor Quality Assurance Resume
- Experience with the in-process inspection of electronic products, solutions, kitted/packaged product and engineering/R&D materials
- Formal leadership experience in a manufacturing sector
- Self-starter with the ability to prioritize, meet deadlines and work independently
- Ensure the employee training database is current and effective for all facility employees
- Demonstrated success in both process and interpersonal leadership
- Demonstrated mechanical aptitude with the ability to read and explain blueprints
- Supervision of all staff under your direct or indirect control 3 - 5 years in a fast paced environment with a proven track record
- In-depth EBS Technical systems experience
6
Skills For Supervisor, Quality Assurance Still Resume
- In-depth EBS Technical systems experience
- Excellent organizational and leadership abilities; attention to detail and a results driven approach
- Relevant healthcare experience required
- Technology oriented, highly experienced user of Microsoft Excel
- Detail-oriented, organized, flexible, and demonstrate a high sense of urgency
- Two (2) to four (4) or relevant laboratory experience with involvement in quality assurance activities
7
Skills For Laboratory Supervisor, Quality Assurance Resume
- Experience using Microsoft Office suite essential
- Approximately 2+ years’ experience in a Call Center
- Valid driver’s license is mandatory and ability to travel to supplier sites as needed
- Or more experience in a quality assurance and testing environment
- Demonstrated ability to continuously improve the department utilizing KPI’s and data to highlight the areas that need improving
- Good knowledge of civil design and installation methods for foundations, footers, and industrial or commercial buildings
- Good knowledge of computerized systems (Microsoft Offices)
- Good knowledge of basic methodologies of root cause analysis (5 whys, fishbone diagram, etc.)
8
Skills For Civil Supervisor & Quality Assurance Resume
- Food Safety experience needed
- Identifies problems, and proposes solutions that are timely, cost-effective, and meet quality and business requirements
- Sets goals, establishes priorities, manages resources, develops concepts and approaches, reviews projects improvement and outcomes
- Experience with AS 9100, ISO 9001, ISO/TS 16949, ISO 13485, or similar quality management system
- Understanding of acceptance sampling plans, ANSI/ASQ Z1.4, Z1.9 and C=0
- Working knowledge of TIPQA and/or Costpoint database applications
9
Skills For Supervisor, Quality Assurance Resume
- Maintaining corporate and franchise partner standards,
- Managing performance metrics, including data collection and summarization, for internal and external performance tracking and broadcasting
- Developing and ensuring adherence to Work Instructions, Process Control Plans, Engineering Drawings and Specifications
- Leading the plant's quality assurance board, conducting the monthly quality performance reviews, and driving action items to conclusion across the organization
- Leading cross-functional problem solving teams
- Managing capital projects and reporting results / status to stakeholders
- Facilitating all customer support for field failures, including warranty administration
10
Skills For Supervisor Quality Assurance Resume
- Providing the leadership while holding highest standards for quality, accuracy, and comprehensiveness of work
- Managing line support quality technicians to provide technical oversight and quality assurance activities to the production lines
- Managing process certification levels and improvement activities to insure quality performance goals are met
- Supporting new product / process release activities
- Acting as primary liaison between Carlyle and its customers for quality issues
- Facilitating successful factory counteractive action deployment
- Be in charge of controlling the quality team in production flow, planning, organizing, motivating and coordinating the Dorval plant
- Ensure compliance with all Standard Operating Procedures pertaining to receiving, storage, and shipping. Address necessary changes with warehouse management
- Manage the 5S implementation throughout department by ensuring understanding and establishing sustainability daily
List of Typical Responsibilities For a Supervisor, Quality Assurance Resume
1
Responsibilities For Supervisor Quality Assurance Resume
- Participate in activities such as training and safety programs in order to enhance the overall effectiveness of the work area involved
- Independently conducting production yield analysis, statistical process control, root cause investigations, and driving corrective action
- Oversees and leads the QA team to provide quality/compliance support and expert guidance to manufacturing operations
- Function as a technical resource for GATX personnel and customers
- Responsible for enforcing Quality policies. Review, modify and incorporate “Special Processes” and Design Criteria Elements into Quality Management System (“QMS”)
- Communication of the program goals, initiatives and direction with facility management
- Participate in customer surveillance audits
- When situations arise where special Quality bulletins are required, the Quality Supervisor shall either complete or delegate the task. The Quality Supervisor shall have the ultimate responsibility for document distribution
2
Responsibilities For Senior Supervisor, Quality Assurance Resume
- Intermediate knowledge with computer software to include, but not limited to: Microsoft Outlook, Microsoft Excel and Microsoft Word
- Be the first line of help for quality assurance team members
- Balance the workload of your team members
- Report current status and appropriate continuous improvement metrics
- Provides updates and information on the team’s progress in meetings or through regular email contact and/or reports
- Work closely with scrum masters to negotiate QA workloads as needs fluctuate
3
Responsibilities For Supervisor, Quality Assurance, nd Shift Resume
- Be a technical expert in both process and tools to any team member
- Lead laboratory audit ready status efforts in understanding FDA, Shire, and other regulatory and quality requirements. Maintain a high level of expertise in current regulatory requirements and serve as a laboratory resource for compliance to these requirements
- Owns program to evaluate conformity of purchased parts to purchase order requirements by verifying supplier-provided documentation, checking parts for damage, correct part numbers, revisions, quantities, trace information, etc
- Assists in developing and maintaining procedures and work instructions, communicating changes to the source inspection team and suppliers, and ensuring adherence to the updated procedures / work instructions
- Suggests and implements changes in working conditions and procedures to increase safety and efficiency
- Spends ~25% of time at suppliers to understand the work environment, and make process and procedure improvements
- Interfaces with suppliers and internal SpaceX stakeholders to resolve problems related to product and documentation conformance, corrective action compliance and procedures / work instructions
- Supports and maintains the organization’s metrics and objectives
4
Responsibilities For Supervisor, Quality Assurance & Compliance Resume
- Confers with leadership, source inspectors, and human resources to resolve issues
- Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures, monitoring inventories
- Updates job knowledge by studying trends and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
- A thorough working knowledge of the processes involved in manufacturing beverage cans
5
Responsibilities For Civil Supervisor Quality Assurance Resume
- A thorough understanding of Product Development concepts, material properties, and finished product requirements
- A thorough working knowledge of external customer requirements, processes, and expectations
- The ability to professionally interact with customers whether face-to-face, verbal via telephone or written communication via emails or formal correspondence
- A thorough understanding of common quality and problem solving tools including Statistical analysis, Pareto charts, Gauge R&R, PFMEA, Process Capability, and Histograms
- Experience with computer software: WORD, EXCEL, POWERPOINT, Minitab, KMS, SAP, ETQ and Windows
- A thorough understanding of Continuous Improvement and Lean Six Sigma principles
- Lead and manage all aspects of quality control process
- Excellent technical writing skills required to provide reports to create, maintain and update numerous written documents outlining and detailing all planned goals, protocols, procedures, processes, solutions and results related to implementation and monitoring of quality assurance measures
- Manage ongoing daily departmental activities for areas of direct responsibility including supervision of assigned and/or unassigned off shift personnel (i.e., swing, weekend, graves as assigned), and when required assist other Quality areas in the successful performance of these activities
6
Responsibilities For Supervisor, Quality Assurance Still Resume
- Lead in-plant audit ready status efforts for assigned areas and assist other areas within the facility in understanding FDA, ISO and quality requirements. Maintain a high level of expertise in current regulatory requirements, and serve as a plant resource for compliance to these requirements
- Assists, writes and/or review validations for equipment, product changes and computer systems
- Responsible for Risk Assessment, Investigation Review/ Approval and Product Disposition in Exception Management System for assigned Non-Conformance Reports
- Provide regular training, instruction, and guidance and maintain close surveillance over testing and inspection procedures to ensure the success of technicians involved in the regular inspection of finished products, or raw materials
- Write, review, and implement Quality Control Procedures
7
Responsibilities For Laboratory Supervisor, Quality Assurance Resume
- Ensure that finished product meets customer's specifications and expectations
- Issues phases and thermal process deviations for out of standard product
- Investigate quality issues and complaints
- Coordinate QC instrument maintenance and calibration
- Work with R&D to prepare MBRs for new products
- Back-up for Record Review Specialist
- Partner with the Manager and others to ensure the department's budget meets or exceeds its financial goal
- Manage and supervise hourly employee's activities in order to meet or exceed the standards and specifications established by Quality Assurance and the organization
8
Responsibilities For Civil Supervisor & Quality Assurance Resume
- Manage and drive the MSS program, manage the Sanitation Standards, Procedures, Equipment Inspection and Sanitary equipment standards on a daily basis
- Develop and implement material standards and the necessary control and inspection procedures to improve product quality and reduce downtime
- Initiate and drive continuous improvement activities within the department, operations, and other areas of the facility as part of the team to ensure plant sustainability
- Manage employee's performance through establishing expectations, holding people accountable and developing a sense of urgency understanding when addressing Operational needs or problems
- Conduct Monthly Toolbox Meetings with employees
- Serves as a backup for QA Manager in his / her absence
- Supervise, coach, train and conduct performance appraisals for assigned non-exempt staff
- Tracks, sorts and identifies quality trends, create necessary reports and assigns corrective actions when appropriate
9
Responsibilities For Supervisor, Quality Assurance Resume
- Participates as a member of one or more teams, as required, to help other department and/or team members meet specified goals
- Collaborate with production team to identify in-process quality issues and develop and implement corrective actions
- Develops and maintains procedures and documentation to remain compliant with ISO 9001 standards
- Participate in ECN review team and develop inspection protocols for new parts
- Inspect, identify and schedule repair of defective purchased components
- Create departmental work assignment to ensure it meets the production schedule
- Visit customer and/or dealer locations to review Pre-Delivery Inspections and recommend appropriate resolution for customer concerns
10
Responsibilities For Supervisor Quality Assurance Resume
- Maintain accurate inventory levels for department supplies/equipment
- Track and communicate performance goal status to appropriate individuals
- Cross train production employees to ensure appropriate manpower coverage is maintained to meet production schedule
- Ensures inspection personnel are properly trained and provides ongoing guidance and mentoring to direct reports on quality objectives, compliance, soft skills, leadership, technical, and other
- Coordinates the tasks and work plans for the Product Inspection and Product Release functions
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