Supervisor, Sales Resume Sample

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Mauricio Glover
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Work Experience


Sales Operations Supervisor / Specialist
08/2017 - PRESENT
Los Angeles, CA
  • Responsible for making sure Advisor Team is actively utilizing and updating internal CRM’s, SalesForce, and other required systems for the success of the organization in order to monitor and increase sales production
  • Perform Ad-hoc Accounting/Financial Analysis’s as assigned
  • Evaluates all proposed system changes involving payments for impact and monitors related requirements in all payment related projects. Evaluates final changes for performance, internal controls, and customer interface. Ensures
  • Completes budgeting, analysis and forecasting for Interchange Fees and Chargebacks. Monitors fraud expenses related to gift cards, credit / debit cards, and bad checks. Compiles reports and analysis for Asset Protection and / or
  • Develop and manage a monthly pipeline of sales opportunities
  • Assist in implementing training programs for sales staff
  • Recruit and hire Inside Sales Representatives
  • Assists sales leadership with special projects as required or assigned
Supervisor, Inside Sales
07/2010 - 03/2017
Chicago, IL
  • TV and Non Theatrical Franchise (NTF) Forecasting
  • Develops, trains, and supervises staff
  • Prior experience in client service
  • Prior job experience in a fast-paced, deadline oriented job environment
  • Prior sales operations experience
  • Expertise with Microsoft Office products
  • Able to act as a role model for members of your team
Sales Assistant Supervisor
04/2004 - 05/2010
Philadelphia, PA
  • Self-motivated and take initiative. Ability to meet deadlines and work well under pressure
  • Strong organizational skills. Ability to multi-task and remain organized
  • Effective communication, listening and problem solving skills
  • Automotive industry and product knowledge, troubleshooting and analytical skills
  • Strong interpersonal skills, ability to interact effectively with all levels and senior leaders in a collaborative manner. Proven track record of establishing strong relationships
  • Write reports and business correspondence to effectively present information and respond to questions from groups of managers and customers
  • Demonstrated problem solving capabilities, advanced selling techniques and proven negotiation skills
  • Excellent leadership and coaching skills as well as team building and Team Member development
  • Provide and review with all team members’ monthly sales & service report cards

Education


Kettering University
2000 - 2004
Bachelor's Degree in Chemical Engineering

Professional Skills


  • Excellent planning, forecasting, and negotiation skills with the ability to prioritize divers projects across the territory
  • Excellent planning, forecasting, and negotiation skills with the ability to prioritize diverse projects across the territory
  • Proven leadership skills in coaching, developing, and training call center personnel
  • Good working knowledge of computer systems with emphasis on MS Office, Outlook are needed. Excellent Excel skills are essential
  • Excellent verbal and written communication, analytical and presentation skills are required. Ability to thrive in an ever changing, fast paced environment
  • Strong analytical, organizational, and verbal/written communication skills required
  • Strong planning, forecasting, communication, negotiation and presentation skills

How to write Supervisor, Sales Resume

Supervisor, Sales role is responsible for leadership, customer, negotiation, presentation, analytical, training, organizational, computer, retail, design.
To write great resume for supervisor, sales job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Supervisor, Sales Resume

The section contact information is important in your supervisor, sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Supervisor, Sales Resume

The section work experience is an essential part of your supervisor, sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor, sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor, sales position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Supervisor, Sales resume experience can include:

  • Providing guidance and leadership skills to Sales Specialist Supervisors and assisting with management and direction of their sales teams
  • Working Experience: At least 3 years’ experience in the automotive industry
  • Min. 3 years sales working experience in Taiwan IC industry and/or min. 2 year marketing experience of semiconductor process equipment or materials
  • Experience with proven success in sales
  • Experience speaking with and reporting to a senior management team
  • Experience with sales techniques such as consultative selling and solution selling

Education on a Supervisor, Sales Resume

Make sure to make education a priority on your supervisor, sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor, sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Supervisor, Sales Resume

When listing skills on your supervisor, sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical supervisor, sales skills:

  • Good planning, forecasting, negotiation and presentation skills
  • Good analytical and organizational skills are needed
  • Excellent knowledge and skills for sales and sales leadership
  • Excellent Customer Service and oral and written communications skills required
  • Strong communication and presentation skills with analytical and organizational abilities
  • Demonstrated experience managing formal RFP’s process including questionnaires, claims re-pricing and discount analysis

List of Typical Experience For a Supervisor, Sales Resume

1

Experience For Supervisor, Inside Sales Resume

  • Good interpersonal communication and Entrepreneurial action
  • Fluent oral and written English language skill
  • Experience in Instrument Sales
  • Experience in Refinery and Petrochemical Market
  • Overseeing training of new Specialists assigned to the team and providing refresher training as needed
  • Taking a metrics-oriented and strategic selling approach to managing and coaching with their team daily
2

Experience For Supervisor Inside Sales Resume

  • Collecting and reporting monthly department statistics and assist in clearly defining and evaluating the teams' productivity
  • Acting as a resource for current campaigns and projects as requested by various channel partners in CDK’s Sales and Marketing departments
  • Taking a hands-on approach to problem solving the challenges that face the team
  • Leading execution of monthly sales targets and initiatives assigned to the group
  • Building relationships with various channel partners in order to promote teamwork and collaboration to drive sales
  • Meeting one on one with team members to continue positive momentum toward sales goals
3

Experience For Sales Audit Supervisor Resume

  • Working knowledge of current technologies, processes used in a Call Center/IS/Retention dependent businesses
  • Perform customary management responsibilities, including goal setting, planning, directing, training and evaluation
  • Responsible for meeting and/or exceeding region performance sales criteria relating to quality, productivity, and Annual Operating Percentage (AOP) goals
  • Work closely with Training Department to ensure thorough and consistent new hire training, cross training, and continuous training
  • Manages associate-related tasks including interviewing, hiring, coaching and performance evaluation
  • Drive process improvement, including identifying and executing on automation opportunities
4

Experience For Service Supervisor, Cummins Sales & Service Resume

  • Manages the day-to-day cash activities, including monitoring workflow and resource allocation and ensuring deadlines are timely met
  • Perform full-cycle employment functions including hiring, training and performance reviews and performance management
  • Self-starter capable of driving projects, meeting deadlines and achieving goals on time
  • Establish and maintain a work environment centered on serving existing and prospective eServices customers with enthusiasm, dedication and integrity
  • Participates actively in ongoing training to the team as needed
  • Drive sales results by guiding the team on sales process, prospecting, and funnel / forecast management
  • Provide and pursue all necessary and required training (e.g. vendor training) and development for employees
  • Participates in training and coaching the Inside Sales staff
  • Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance
5

Experience For POS Supervisor, M Sales Operations Resume

  • Oversees training of new Specialists assigned to the team and provides refresher training as needed
  • Assist in handling and solving Member needs, issues or complaints
  • Quickly troubleshoot all system issues with real time resolutions following all current operating polices
  • Drives performance results by managing process improvements, team quality and productivity standards and metrics
  • Take ownership and accountability
  • Establish and maintain account relationships to meet personal sales target by visiting existing/prospective customers to understand and identify customers’ needs
  • Trace the customers’ payment process to ensure timely payment of receivable to meet established sales targets and revenue goals
  • Follow through on all clients’ enquires in a proactive manner
  • Motivates Representatives to achieve sales and compliance results
6

Experience For Inside Sales & Service Supervisor Resume

  • Reports to the Director, Operations
  • Manage activities of direct reports, Inside Sales Reps
  • Prepare action plans for improvements in on-time delivery, outbound sales, and other areas as required as part of the policy deployment process
  • Responsible for the career development of direct reports, establishes goals and objectives
  • Manage price lists and customer information database
  • General Functions: The Sales Assistant strives to fill-in, when possible, for the Loan Originator when he/she is unavailable by assisting with answering the Loan Originator(s) phone, returning phone calls, and attempting to find answers to the customers’ inquiries by coordinating with the Loan Originator, Processor, Underwriter and Closer
  • Counsel customers on all products the customer is eligible to obtain ensuring the product chosen best fits their financial needs without steering a customer to a particular product in the Mortgage Loan Originator’s absence
  • Manage a team of Sales Productivity Representatives for continuous improvement
  • Establishes and maintains business stakeholder and related BSO process owner relationships
7

Experience For Supervisor, Field Sales Resume

  • Provides input into creating, and executing a working improvement plan including strategies and tactics to automate and generate increasing value back to our business stakeholders and customers
  • Lead the change management process for Sales Productivity
  • Coach and provide feedback for continuous improvement
  • Encourages and promotes a positive team environment
  • Creates a culture of accountability, high trust, and high employee engagement
  • Provides case strategy input to Sales Executive or Account Manager
  • Handle all aspects of field service sales, including preparation and delivery of field service quotes to customers, and follow-up to answer customers’ questions
  • Order Management and ERP experience is required
  • Local residents with the ability to communicate fluently in English and Thai
8

Experience For Supervisor, Retail Field Sales Resume

  • Current policy, business strategy and objectives typically guide this role
  • Carries out specialised activities/projects
  • Executes processes to meet customer needs
  • Develops and implements sales objectives and strategies to grow the organization’s business
  • Keep outside sales staff informed about all business activity that has transpired with account base
  • Develops and implements sales plans to achieve sales goals
  • Trains and familiarizes new Sales Representatives with established policies, practices, products and services
9

Experience For Supervisor Premium Sales Resume

  • Shares market and competitor information with all applicable channels within the organization; establishes relationships and working partnerships with all levels of the organization
  • Maintains and builds reconciliation processes to support personnel, and analyzes the performance of the reconciliation system to ensure accounting and departmental efficiency
  • Provide a great experience for our customers
  • Become a subject matter expert in your role and model adherence to standard operating procedures
  • Ensure high-level productivity from Inside Sales team members concerning customer support, customer retention and product sales
  • Serve as Leader on Duty as scheduled
  • Be able to assist Inside Sales team in all matters concerning customer service, customer onboarding, customer retention and sales in relation to SalesForce, or other CRM systems
  • Provide leadership and coaching to members of the Customer First Support Teams. Develop staffing plans, establish sales goals, review productivity, and regularly meet with their respective Team Members to discuss issues, opportunities, and planning within the team
  • Focusing and maintaining performance efforts of the team on current business goals
10

Experience For Sales Floor Supervisor Resume

  • Working to ensure that the team of Specialists is conducting their responsibilities in a professional and courteous manner
  • Implementing and monitoring new initiatives to enhance the performance of the team & the center as a whole
  • Identifying opportunities for efficiency improvements
  • Completing other operational initiatives (outside of team responsibilities)
  • Participating in the Vital Few yearly initiatives
  • Prepare regional/area sales analysis and forecasts by performing on-going pipeline reviews of all team members on a regular basis
  • Reassess staffing and make reorganization recommendations as department functions changes with self-service and new technologies
  • Interface with Internal Audit, Accounting and other business partners to support the monitoring and measurement of compliance with organizational processes and business rules
  • Establish and maintain strong working relationship with respective Director, Manager and Business partners to support the development of new or existing store operations policies and procedures

List of Typical Skills For a Supervisor, Sales Resume

1

Skills For Supervisor, Inside Sales Resume

  • Core competencies include communication skills, customer relations skills, detail oriented, negotiation and presentation skills
  • Excellent oral communication skills with effective presentation skills to host web based presentations to prospects
  • Skills to read, write, and perform both mathematical calculations and the English language effectively
  • Demonstrated business communication, organizational skills, report preparation and an ability to speak to groups of people
  • Work independently; detail-oriented and excellent organizational skills
  • Multi-task and strong process management skills
  • Effectively coach and develop team of direct reports to increase sales effectiveness to drive business results
  • Exhibit strong written/verbal communication and organizational skills
  • Ales experience, progressive tele-sales experience selling products and services in a business-to-business environment
2

Skills For Supervisor Inside Sales Resume

  • Highly proficient computer skills (MS, Word, Excel, PowerPoint)
  • Proficient computer skills (Microsoft, Excel, Word, PowerPoint)
  • Excellent knowledge of sales and leadership experience
  • Inbound/outbound call blending call center experience in a multi-site environment
  • Demonstrated history of meeting performance objectives
  • Self-starting capability with the ability to prioritize, multi-task and deal with pressure
  • Strong working knowledge of SQL (SAS Proc SQL/Oracle/other ANSI standard)
  • Good understanding of IC industry, and especially foundry sector
  • Strong communication and team building abilities
3

Skills For Sales Audit Supervisor Resume

  • Trains sales associates in effective selling processes and techniques
  • Good technical knowledge of sales processes, procedures, and functions is required to perform the essential functions
  • Administers and executes policy and procedures and ensures employees operate within guidelines
  • Familiarity and experience with a sales process or philosophy
  • Experience in business to business sales
  • Sales or Sales Management experience
  • Inside sales and some supervisory experience required
  • Or more experience as an Inside Sales Representative at Hach
  • Work well in a fast-paced work environment where multiple demands and deadlines need to be constantly prioritized
4

Skills For Service Supervisor, Cummins Sales & Service Resume

  • Team player with strong desire to learn and strive in a dynamic environment
  • Ales experience
  • Customer service-call center experience
  • Demonstrates basic knowledge of customers' unique business needs related to Cardinal Health Nuclear offerings
  • 1) Effective time management of subordinate personnel
  • In new product business analysis or research assistant experience required
  • Good command in English and Chinese
  • Willing to travel to other locations
  • Repetitive bending, lifting, stretching and reaching
5

Skills For POS Supervisor, M Sales Operations Resume

  • Responsible for supervising, training, developing, and evaluating Inside Sales Associates on a daily basis
  • Supervises associates including selection, training, coaching, and mentoring to develop associates
  • Provide ongoing side-by-side coaching to sales associates utilizing business specific tools and techniques
  • Monitor and coach Sales Associates’ calls performance according to established monitoring standards
  • Responsible for identifying daily and monthly sales trends and creating actions plans to attain sales goals
6

Skills For Inside Sales & Service Supervisor Resume

  • Participate in designing and implementing sales incentives to drive sales objectives
  • Opportunity to become part of a growing Fortune 19 company that’s making healthcare safer and more productive
  • Possess a basic understanding of the evolving healthcare landscape and ability to understand scientific information
  • Counsels representatives, including preparing performance improvement plans where necessary
  • Optimize cost by promoting lean practices and proactively looking for ways to improve team’s efficiency
  • Ensure the quantitative and qualitative results are achieved while guaranteeing customer satisfaction
7

Skills For Supervisor, Field Sales Resume

  • Maintain a working knowledge of Client’s policies and procedures
  • Work a flexible schedule, including evenings (until 8 p.m.), holidays and weekends as necessary
  • Manages the selection of new employees and collaborates with the training team
  • Adept at listening and articulate in both oral and written communication
  • Retail related balance sheets are resolved on a periodic basis allowing month end reconciliation
  • Work in a normal office environment utilizing a computer approximately 75% of the time
8

Skills For Supervisor, Retail Field Sales Resume

  • Sales Certification in Sales – completed training programs such as Sandler Sales Systems or Miller Heiman are ideal, but not required
  • Quote, negotiate and close inventory pricing and availability
  • Prospect, qualify, maintain and grow relationships with new and existing customers
  • Work in a fast-paced environment while being able to multitask
  • Able to bring out the best in people
  • Coordinates the daily activities of the Advertising Sales Support & Analysis professional team. Provides support and solutions in operational areas as needed
  • Coordinates the daily activities of the Advertising Sales Support &
  • Proactive and striving for achievement
9

Skills For Supervisor Premium Sales Resume

  • Provides Representatives with coaching and performance feedback
  • Ensures adequate coverage in all locations when scheduling vacation time for SMB Sales Center Representatives
  • Use a professional selling approach with clear objectives and techniques designed to meet Rotork’s corporate objectives
  • This is a working supervisor position,
  • Supports selling of specialty products for new or renewal business
  • Prepares regular and special reports reflecting activity and results of the sales effort
  • Reviews inventory and sales records, develops merchandising techniques, and coordinates sales promotions
  • Basic knowledge of AS400 platform (JBA & Cognos), SAP FMS is an asset
  • Proactive approach - Originates action to improve existing conditions and processes; identifies improvement opportunities, generates ideas and implements solutions
10

Skills For Sales Floor Supervisor Resume

  • Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  • Demonstrates usage of feedback, instruction, and development to help others excel in their current or future job responsibilities
  • Can work independently, but is a real team player
  • Uses appropriate methods and a flexible interpersonal style to help build a cohesive team which facilitates the completion of team goals
  • Provide guidance and direction on conflict and resolution
  • Set Associate goals and provide tools and resources to allow associates to reach set goal

List of Typical Responsibilities For a Supervisor, Sales Resume

1

Responsibilities For Supervisor, Inside Sales Resume

  • Implement creative promotional programs and develop cross-sell/up-sell skills of team
  • Provides guidance and leadership skills to Sales Specialist Supervisors and assist with management and direction of their sales teams
  • Three to five years of experience in accounting required. Previous banking reconciliation or electronic payment
  • Builds and maintains good working relationships with inside sales representatives and peers; works collaboratively. (Builds People, Teams & Organizations)
  • Quickly identify process issues, creatively improve working process to make telesales team daily work more effective
  • Strong work ethic and leading by example
  • Experience with sales techniques such as consultative selling
  • Directs actions necessary to provide excellent customer service level
  • Previous supervisory, management or project management experience. (Required)
2

Responsibilities For Supervisor Inside Sales Resume

  • In new product business analysis or research assistant experience
  • Makes eye contact, smiles and greets all members that come within 10 feet. Demonstrates "Take the Member to the merchandise" policy, showing pride in our brand
  • Acting as the key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance
  • Serving as a knowledgeable and productive part of the managerial team
  • Manage multiple projects and initiatives supporting rollouts, implementations, and staffing support required of the Customer First and eServices teams
  • Provides training and coaching sessions with Customer Service Representatives
  • Accurate reporting and sales forecasting of team to the Director of Sales
3

Responsibilities For Sales Audit Supervisor Resume

  • Day-to-day problem resolution. Responsible for helping to resolve issues where staff needs assistance -- following the established escalation process
  • Assist in developing and enhancing processes to make the department/company more efficient
  • Proficiency in English reading and writing, can handle basic conversations
  • Coach and develop inside sales team, enabling them to introduce and sell existing customers for various Ambulatory Care Solutions and Products
  • Opportunity to become part of a growing Fortune 14 company that’s making healthcare safer and more productive
  • Establish exceptional relationships with payors and customers resulting in increased process efficiency, improved communication, and reduced cycle time
  • Defines expectations for team members regarding individual and team performance goals and productivity levels
  • Lead assigned team in achieving key performance indicators (KPIs) through visual management and countermeasures where appropriate
4

Responsibilities For Service Supervisor, Cummins Sales & Service Resume

  • Proactively lead problem solving efforts within assigned teams to address gaps in performance
  • Regularly coach and mentor team members through face-to-face meetings, phone shadowing sessions, and written communication
  • Respond to and resolve customer issues requiring management intervention
  • Communicates constantly with teams to inform them of daily tracking of sales, and important customer and product information
  • Responsible for team reward and recognition programs to include nomination and monitoring of division and corporate programs
  • Assist in training of New Hires on established sales processes
  • Escalate complex customer request during customer communication and escalate to people in different function and follow up until solution reached
5

Responsibilities For POS Supervisor, M Sales Operations Resume

  • Delivers efficient activities to ensure that the services are meeting customer needs
  • Target areas of opportunity for closer supervision and additional training
  • Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations
  • Work in a fast paced, self – directed pioneering environment
  • Can interpret and articulate reasoning behind rate calculations
  • Identify business operating problems and apply strategies to solve complex software related issues
6

Responsibilities For Inside Sales & Service Supervisor Resume

  • Ensure compliance with federal and state laws, departmental and company policies and procedures
  • Supervising 12-20 Sales Specialists and multiple Team Leads in all aspects of the order processes including, but not limited to, pre-qualification procedures; order entry for shipping; proper documentation; accuracy of notes; and determining charges, co-pays, and deductibles for products ordered
  • Lead the efforts of a team of 10-20 staff members
  • Provide call monitoring and coaching for members of the team that focus on sales effectiveness, Dexcom products and regulatory guidelines and high-standards of customer experience
  • Meet or exceed monthly, quarterly and annual sales goals and metrics
7

Responsibilities For Supervisor, Field Sales Resume

  • Maintain weekly/monthly/quarterly employee scorecards for assigned team
  • Establish exceptional relationships with field sales partners and other staffs to ensure sales targets are met or exceeded daily/weekly/quarterly/yearly
  • Train new employees on operational process and available tools. Plan for intermediate and long term department needs, hiring/staffing, computer systems, training, facilities and supplies
  • Provide ongoing support and guidance to Team Members on a variety of issues to include but not limited to problem resolution, providing materials and equipment, ongoing recognition - ensuring goal achievement
  • Implement, communicate and interpret new and existing policies and procedure to staff members
  • Partner with field sales, technical support and other departments to resolve issues involving Customer needs
  • Work collaboratively with Customer Operations Leadership Team Members
8

Responsibilities For Supervisor, Retail Field Sales Resume

  • Learn and retain the specific criteria and requirements for different insurance plans
  • Performs all responsibilities related to the management of the Inside Sales staff including, but not limited to, managing, tracking results, training, hiring, mentoring, developing, scheduling and directing
  • Manages team processes and procedures to drive all touch points in the customer experience, including sales generation, handling customer inquiries and problem resolution, operations interactions, and retaining existing accounts
  • Leads and motivates the team to meet their sales and service goals
  • Meets periodically with direct reports to review performance, identify any issues and set expectations of goals
9

Responsibilities For Supervisor Premium Sales Resume

  • Monitors, evaluates and analyzes metrics relating to productivity and profitability to ensure corporate objectives are met, including metrics reports and dashboards
  • Reports metrics to direct manager to provide visibility on progress to goals
  • Forecasts demands utilizing historical information and current industry trends to anticipate internal and external customer requirements and provide guidelines to ensure continuous improvements
  • Builds strong relationships and provides expertise to support functional counterparts
  • Works closely with Division, Area, or Corporate personnel as necessary to evaluate changes in business processes/procedures and implement appropriate action plans
10

Responsibilities For Sales Floor Supervisor Resume

  • Plans, coordinates and conducts meetings and presentations to discuss key metrics and reports for all levels of the organization
  • Oversees maintenance and timely updates of information for the knowledge management tool to ensure accuracy of information
  • Identifies, researches and resolves daily cash variances
  • Generates analytical reports and provides appropriate trend analysis
  • Ensures that the cash over & short reports are accurate and delivered on a timely basis
  • Meets weekly, monthly, and period end deadlines
  • Reconciles all cash data to ensure accuracy
  • Ensures adherence to departmental quality audits and follows up to ensure compliance with all company and departmental policies and procedures

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