Supervisor Technology Resume Sample
Rowan Swift
5613 Arielle Alley,
Los Angeles,
CA
+1 (555) 970 6733
Work Experience
Senior Account Supervisor, Technology PR
07/2016
-
PRESENT
Phoenix, AZ
- Develop employee’s and student assistant’s work schedules for each semester ensuring proper and complete staff coverage for areas of assigned responsibility
- Document Management System (DMS) - Amazon Web Services for document storage
- RBis Tools - Report Manager, Location Manager, Milestone Tracker
- Other reporting tools
- Other future tools
- Integration between above tools and other McDonald's systems
- Supervise system/facility change control outages meeting service levels expectations
- Ensure all departmental standards and expectations are followed in supporting controls for existing systems
Technology Supervisor
04/2013
-
05/2016
Dallas, TX
- Comply with all applicable regulatory and legal requirements, and contractual agreements
- Educate and cross train personnel assigned to his/her section to assure proficiency and adequate backup. Implements or leads efforts to train the staff as requested
- Administer relevant facets of personnel administration including appraisals
- Complete other assigned work, meeting agreed dates
- 3 – 5 years experience in supporting Technology services
- Excellent communication skills to effectively communicate information to customers and to Directors and department leadership team
- Proactively identify opportunities to insert clients into the broader trends and news cycles of the day by maintaining a high level of relevant tech industry awareness; use this knowledge to help lead the client beyond what’s been done before
Technology Operations Supervisor
02/2007
-
10/2012
Boston, MA
- Group brainstorming creative ideas to achieve our client goals of standing out among their competition
- Interacting with C-Suite executives to discuss strategy and business goals
- Demonstrate behaviors consistent with Edelman’s values and Code of Ethics and Business Conduct
- Review/assess industry trends to identify opportunities to inject FH’s clients into current news cycles; drive story idea development, work closely with traditional. and online media to shape and control communications that are in line with overall account objectives
- Engage with and counsel senior level decision-makers across the client’s business
- Determine/assess industry trends to identify opportunities to inject FH’s clients into current news cycles; drive story idea development, work closely with media to shape and control messages that are in line with overall account objectives
- Experience working in a customer-facing role cultivating strong relationships
- Highly adaptive, able to manage multiple priorities and work independently
- Strong Microsoft Office skills (Word, Excel, PowerPoint, Microsoft Access)
Education
Rockhurst University
2002 - 2007
Bachelor's Degree in Journalism
Professional Skills
- Strong interpersonal skills by being able to communicate effectively between technical and non-technical levels of expertise
- Proven working experience in installing, configuring and troubleshooting Citrix based environments
- Proven working experience in installing, configuring and troubleshooting VMware environments
- Experience in a customer facing role cultivating strong relationships
- Advanced self-management skills including time keeping, ticket management, tidiness and organization of work space
- Proven professional experience demonstrating the ability to lead and develop a team of technical engineers
- Solid scripting skills (e.g., Powershell scripts, Perl, Python)
How to write Supervisor Technology Resume
Supervisor Technology role is responsible for microsoft, organization, leadership, integration, training, procurement, security, reporting, design, events.
To write great resume for supervisor technology job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Supervisor Technology Resume
The section contact information is important in your supervisor technology resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Supervisor Technology Resume
The section work experience is an essential part of your supervisor technology resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor technology responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor technology position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Supervisor Technology resume experience can include:
- Review/assess industry trends to identify opportunities to inject FH’s clients into current news cycles; drive story idea development, work closely with media to shape and control communications that are in line with overall account objectives
- Understanding of higher education operations
- Manages performance to ensure that associates are meeting productivity and quality goals and metrics
- Partners with other groups and/or third parties to increase the percentage of resolution through documentation, process and training
- Provide leadership and training for the Server Services team
- Develop, execute, and manage testing project plans, timelines, and dependencies in accordance with end-user specifications
Education on a Supervisor Technology Resume
Make sure to make education a priority on your supervisor technology resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor technology experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Supervisor Technology Resume
When listing skills on your supervisor technology resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical supervisor technology skills:
- Excellent analytical skills to identify situations, look for alternatives and make good decisions
- Excellent organization skills required to establish priorities, multitask, work under pressure and meet deadlines
- Work effectively with personnel on all levels
- Experience managing and coordinating projects with multiple work streams, including managing more junior team members, both directly and indirectly
- Experience in one of the following: Operations Analysis, Service Management Analysis, Technology Engineering
- Leadership including CMR, team development, team motivation, and experience collaborating with international partners
List of Typical Experience For a Supervisor Technology Resume
1
Experience For Technology Supervisor Resume
- Regularly meets with customers to understand their experience of the LTS team and identify areas for improvement
- Maintains production communications equipment environment ensuring business operations are operating at or above established service levels
- Accountable for ensuring availability, reliability, integrity, quality, and responsiveness of communications systems and services
- Maintains integrity of communications environment ensuring support activities are consistent with established policies
- Monitors response times, evaluates client satisfaction levels and makes recommendations for improvement
- Evaluates and manages technical support systems, hardware and software and makes recommendations for improvement
- Works closely with development and operations teams to facilitate issue resolution; works on performance problems, upgrades, design reviews, and application setup/implementations
- Combine knowledge of tools and development processes to identify integration point between Smartsheet, DMS, RBis tool suite, PCA/FBI, Docusign, and reporting and other tools
- Ensures all requests are resolved effectively and efficiently within targets agreed with the IT Director and manages exceptions
2
Experience For It-client Technology Supervisor Resume
- Manages the day to day function of the LTS team in relation to incidents, problems, events and service requests
- Ensures high quality of escalation from Tier 2 to partner groups and/or third parties
- Deputises for IT Director where needed
- Plan, direct, manage and oversee team activities and operations
- Coaches employees on performance and contributes to mid-year and annual performance evaluations
3
Experience For Technology Operations Supervisor Resume
- Install, configure, test and maintain server infrastructure systems, application software and system management tools
- Monitor and test server architectures, identify possible solutions, and work with “developers” to implement those fixes
- Responsible for maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities. Maintains platform related inventory and other hardware/software/license tracing documentation
- Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills
- Execution - Ensuring others contribute to organization strategies by focusing them on the most critical priorities, measuring progress, and ensuring accountability against those metrics
- Earning Trust - Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenges
- Compelling Communication - Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others’ attention
4
Experience For Supervisor, Parks Technology Resume
- Maintains communications services within the business environment to ensure proper operation and effective execution of business operations
- Reviews daily reports for recurring problems and takes lead role in addressing customer-impacting events. Coordinates the efforts of personnel to ensure effective resolution of business issues and timely implementation of preventative actions
- Provides rotational 24 x 7 on-call support
- Reviews, reports to end-user and approves test results
- Track and monitor defects to closure. Analyze the issue to determine if the problem is an application issue, user issue, training issue, data issue or a software defect
- Troubleshoot issues to identify root cause and transfer ownership of the issues to appropriate owners and drive complex issues to resolution
5
Experience For Ebay Supervisor Technology Division Resume
- Manages third party providers to ascertain they comply with agreed SOW & SLA requirements
- Meetings with FCC management to gather information on technology requirements/needs
- Reviews technology solution with Process Improvements staff to ascertain solution process workflow is efficient
- Liaison between FCC & TMD
- Supports FCC management in analyzing and clearing Model Risk Monitoring, External Examiners, Regulatory Risk Testing and Internal Audit’s systems related comments
- Maintains rolling forecast of unit’s budget
- Follows-up user’s implementation processes such as change management to assure completeness
- Completes appraisal process of Compliance Analyst performance
- 3 Assures that the performance of BGE’s metering mesh network meets or exceeds internal reliability and regulatory agencies requirements and industry standards, and takes appropriate action to remedy abnormalities promptly
List of Typical Skills For a Supervisor Technology Resume
1
Skills For Technology Supervisor Resume
- Experience managing Technology teams or managers
- Experience supervising at networking teams of three (3) or more FTE
- Experience managing support contracts
- Experience in supporting enterprise communications infrastructure
- Previous experience in reengineering processes
- Experience managing a diverse workforce
- Experience with data and voice networks
2
Skills For It-client Technology Supervisor Resume
- Seven (7) years of experience in data network or telecommunication’s role
- Experience with Software Defined Networks (SDDC & SDWAN)
- Assigns unit’s workflow and priorities
- Identifying solutions for issues or “bugs” detected
- Embrace and apply department values including, thinking broadly, taking initiative, delivering results, building relationships and leading others
- Professional approach when working with all levels, including VIPs. Ability to escalate and work with VIPs
3
Skills For Technology Operations Supervisor Resume
- Responsible for meeting budget goals and objectives
- Participates in the onboarding requirements and documentation process as required – (BRD, RFP, RFA, etc.)
- 7 Monitors the quality and productivity of team’s work products 10%
- Maintains high-level understanding of business drivers and processes of partners and customers. Works effectively with all organizational levels while proactively strengthening relationships with customers. Understands and relates business needs in appropriate terms for team members and internal support groups
- Provides input to manager in establishing current and long-range strategies, assigning priorities, preparing budgets, and setting objectives in support of business initiatives
- Works proactively with support groups and customers to identify needs and develop appropriate solutions and services
- Provides support in the selection, procurement, usage, and maintenance of software programs and hardware
4
Skills For Supervisor, Parks Technology Resume
- Demonstrates effective project management skills for projects varying in size and complexity. Develops project plans specifying goals, staffing, scheduling, risks, and contingency plans. Ensures timely communication to project stakeholders
- Participates in enterprise resource management. Works with managers to ensure project efforts are adequately staffed and resources effectively utilized
- Stays abreast of technology trends and industry best practices. Proactively identifies opportunities to leverage technology, improve processes, and enhance vendor relationships to reduce operating costs and increase customer satisfaction
- Participates in the development of standards, tools, methodologies, processes, and procedures. Provides guidance to team members regarding standards, methodologies, processes, and procedures
- Maintains effective communications to share information across the group, department, and organization
- Provides day-to-day guidance to team members in support of organizational mission, goals, and strategies
- Meets with subordinates to discuss progress of work, resolve problems, and ensure standards for quality and quantity of work are met. Prepares activity and progress reports for team member activities
5
Skills For Ebay Supervisor Technology Division Resume
- Maintain accurate employee records reflecting all areas of employee performance
- Works with Manager to complete employee performance reviews on a timely basis, while accurately reflecting all aspects of employee performance
- Adjusts staff work schedule as necessary to ensure efficient team operation based on workload
- Works with Manager in respect to employment, promotions, transfers, evaluations, salary adjustments, and disciplinary actions
- Works with Manager to complete employee development plans to improve core competencies in alignment with organizational objectives. Provides appropriate feedback, coaching, follow-up, and direction for employees to exceed standards of performance
- Light Work - Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work
6
Skills For Managing Account Supervisor, Technology Resume
- Previous experience selling technology products or services
- Thorough understanding of virtualization and containerization concepts (e.g., App Volumes, App Layers, Docker, etc.)
- A team player that’s not afraid to roll up his/her sleeves and do what needs to be done in order to get the work accomplished
- Excellent writing abilities with extensive experience in all forms of corporate and executive communications, from corporate news releases to executive talking points
- VCP 5 or newer
- Understands clients’ businesses and their missions, as well as their key stakeholders: consumers, employees, investors, regulators, media, vendors, partners and other businesses/organizations, etc.; able to impart this knowledge to team members
- Superior written and verbal communications skills; demonstrated ability to effectively multitask, delegate and manage assignments and accurately evaluate others’ work
7
Skills For Energy Technology Supervisor Resume
- Knowledge of procedural controls and data testing techniques
- Assist in evaluating process changes to determine which controls are needed
- Familiarity with servers and web hosting
- Proficient in the evaluation of internal control deficiencies and the operational impact assessment
- Proficient in Microsoft Office: Word, Excel, Powerpoint, and Outlook
- Experience with advanced or specialized computer-controlled machines (CNC), including 3D printers and laser cutters, or computer-based media production environments
- Work successfully within a team of students, staff and faculty members in a fast-paced entrepreneurial environment
- Interacts with others in a way that promotes openness & trust and gives confidence in one’s intentions
8
Skills For Managing Supervisor Consumer Technology & Entertainment Resume
- Gains competitive advantage by developing, supporting and/or promoting innovative strategies, products or processes which align with the firm’s vision and goals and enhance the firm’s reputation/brand
- Identifies and drives organizational changes needed to adapt to changing customer and market demands
- Communicates information in a compelling way that drives others to achieve team and firm goals
- Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities
- Establishes and commits to long-term business direction and sets meaningful performance objectives that align to values & strategies
- Advanced analytical, problem-solving, and troubleshooting skills, including assessment of situation, proposing solutions, making recommendations to management, documenting and sharing with the team. Providing support and guidance to Analysts in their analytical, problem solving and troubleshooting skills to advance them towards advanced level
- Proactive customer service skills, such as providing an accurate estimation of attendance and resolution time, follow-up and explanation to customer
- Work shifts, have the potential to work bank holidays and to be a part of an on-call rotation
9
Skills For Supervisor, Technology Service Center Resume
- Trustworthiness - Integrity through the delivery of products and solutions
- Supervisory experience required. 3 + years’ experience in bank related processes, preferably related to handling systems applications requirements
- Manages computer and network support activities in a predominately iOS environment
- Provides computer-related technical expertise to support faculty and students in the use of advanced classroom technologies and equipment, including but not limited to 3D printers, laser cutters, CNC machines, etc
- Provides IT support to staff
10
Skills For Account Supervisor, BB Technology PR Resume
- Directly supervises all assigned subordinate staff, including student workers. Recruits, screens, hires and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines and/or terminates employees as required
- Provides leadership in the use of IT resources for research, teaching and business activities, including but not limited to Microsoft Office, Google Cloud, Adobe Creative Cloud, Apple Final Cut Pro and Apple Logic Pro
- Coordinates the introduction of new IT resources with systems and hardware support personnel
- Controls and monitors IT equipment inventory. Approves equipment orders and negotiates directly with vendors as appropriate
- Monitors expenses for materials, supplies, repairs, maintenance, and project work
- Develops and maintains IT security-related procedures
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