Support Professional Resume Sample
Parker Satterfield
729 Schmitt Motorway,
Philadelphia,
PA
+1 (555) 159 9749
Work Experience
Senior Support Professional
04/2018
-
PRESENT
Philadelphia, PA
- Excellent written and verbal communication skills, including the ability to build relationships and provide customer service that exceeds customer expectations
- Quickly learn new computer technology on own initiative, unaided or as part of a team
- Technical competency and aptitude: ability to quickly learn new computer technology on own initiative, unaided or as part of a team
- Training Field Service representatives to elevate skill sets to maximum levels
- Be the source of Instrument expertise within the Region
- Drive reliability improvements with FPM’s through trending analysis
- Install and verify proper operation of Abbott Instruments in customer settings when specialized knowledge is required
- Provide on demand field service support of Abbott instruments
Business Support Professional
10/2013
-
03/2018
Philadelphia, PA
- Become the key SME expert on complex systems utilizing technical and educational skills for the assigned territory
- Provide proactive instrument maintenance to maximize customer uptime
- Conduct or recommend customer training to maximize instrument performance
- Demonstrated ability to partner with customer to meet or exceed their service expectations
- Support the expansion of the Abbott products with our customers, sales and support teams
- Provide technical support via telephone for Smart Home Pros (DTH, Best Buy, 3rd Party and Field Service techs)
- Assist troubleshooting alarm systems and home automation equipment over-the-phone, email, text and other modes of communication
Desktop Support Professional
09/2010
-
08/2013
Dallas, TX
- Gather data and research for the product developers/engineers in Lehi looking for bugs and outliers
- Research trends from the field and develop acceptable workarounds and solutions
- Report call trends to help identify needs in the field, technology or the department
- Stay up-to-date on Customer Experience, Sales, Billing, Legal and Scheduling processes, procedures and policies
- Pass the Field Tech Support certifications within the established timeframes
- Identify and respond to Request for Proposals (RFP's), including coordinating with the pricing team
- Owns accuracy and integrity of customer data in Customer Relationship Manager (CRM). Maintains data accuracy on any changes in customer data (ownership changes for example)
- Direct Liaison with Document Development for all Request for Information and Request for Proposals (RFI/RFP's)
Education
American InterContinental University - Houston Campus
2006 - 2010
Bachelor's Degree in Information Technology
Professional Skills
- Very strong communication skills and writing skills
- Proven analysis skills and the ability to effectively liaise with other teams internally and external
- Team Management, Leadership skills, Influencing/Motivation skills
- Excellent communication skills and ability to interact effectively at all levels across technology teams and ability to work out of hours and on weekends
- A proven team member and individual contributor with strong analytical and stakeholder management skills
- Good UNIX skills and experience in Oracle, Teradata
- Good Experience in Production Support and knowledge in Development skills
How to write Support Professional Resume
Support Professional role is responsible for analysis, technology, basic, analytical, database, advanced, customer, technical, development, excel.
To write great resume for support professional job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support Professional Resume
The section contact information is important in your support professional resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support Professional Resume
The section work experience is an essential part of your support professional resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support professional responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support professional position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support Professional resume experience can include:
- Good understanding of multicast architecture and ability to troubleshoot effectively
- Good experience in Database (oracle) concepts, writing ad-hoc procedures, setting up db-replication jobs and all DDL, DML commands
- Good working experiences of UNIX commands and shell scripting
- Good working experience using support tools like Geneos ITRS, JIRA, ServiceNow, Remedy
- Good working experience using support tools like Geneos ITRS, JIRA, ServiceNow and Remedy
- Shell and Perl scripting skills
Education on a Support Professional Resume
Make sure to make education a priority on your support professional resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support professional experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support Professional Resume
When listing skills on your support professional resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support professional skills:
- Strong communication and Documentation skills - Word, Excel, Visio and technical skills in UNIX, MS SQL Server, Oracle /Sybase
- Proven analytical skills and the ability to effectively liaise with other teams internally and externally to SS Technology
- Proven analysis skills and the ability to effectively liaise with other teams internally and externally to CBDM Technology
- Proven analysis skills and the ability to effectively liaise with other teams internally and externally to the team
- Good level of Networking – Including multicast, routing, firewalls, and network translations, Shell and Perl scripting skills
- Power Shell Scripting skills are strongly desired
List of Typical Experience For a Support Professional Resume
1
Experience For Business Support Professional Resume
- Strong interpersonal skills at all levels and excellent teamwork skills
- Strong organizational and process management skills with strong attention to detail
- Project Management skills with strong track record of delivery
- Good communication skills with technology and business stakeholders
- Strong analytical skills, persuasion ability and proactive-ness
- Excellent organizational, technology and time management skills
- Excellent communication skills in English (both written and oral)
- Hands on experience on Production support experience with DB2 UDB 9.5, 9.7 and 10.1 Installations, Configurations,
- Be able to effectively support Sales request in specified region
2
Experience For Senior Support Professional Resume
- Good Analytical skill and knowledge on buyer roles
- Good Analytical skill and knowledge on SCM roles
- Phone and interpersonal skills
- Incident, change and outage Management skills
- Understanding of Java Message Service standard and DR (disaster recovery) hands-on experience and understanding
- Employing past experiences to build and manage a robust production support process
- Ensure any repeating incidents are grouped into problems to support effective Problem Management by performing Root cause analysis
3
Experience For Desktop Support Professional Resume
- Experience of agile practices, participate in daily stand-ups, retrospectives and planning meetings
- Chair weekly working group; clearly communicate deadlines and priorities; ensure deliveries from each project stream are timely and fit-for-purpose
- Basic infrastructure skill and authorization to support application related configuration/setup
- Plan and prioritize customer visits and activities to do in each account
- Research, classify and prioritize case load volumes
- Strong customer focus and ability to work in a team environment
- Experience with Microsoft Office Suite (Visio, Word, PowerPoint, Excel etc.)
4
Experience For Application Support, Professional Resume
- Experience with visualization tools
- Experience with open source collaboration tools is desirable
- Capital allocation effectiveness
- Strong proficiency with JavaScript, HTML, CSS
- Good understanding of change, incident and problem processes as well as UNIX commands and shell scripting
- Skilled in Version Control Software : IBM Rational ClearCase, SVN, GIT, Mercurial; build tools like ANT, Maven; programming language: Python
- Hands-on and knowledge on SQL Server T-SQL having at least two to three years of experience
- Good troubleshooting and diagnostic ability
- Strong analytical and logical approach to problem diagnosis
5
Experience For Development Support Professional Resume
- IT development experience in environment management and other Support activities
- Multitask; prioritize and accomplish all given tasks in a timely manner
- Experience with desktop applications (Word, Excel, PowerPoint, Visio, and Outlook)
- Computer hardware / software experience
- Experience on Oracle eBusiness (8+ years)
- Knowledge and experience with PeopleSoft HCM system
- College graduate or experience equivalent
- Need to be a Go-Getter, A good team player
- Proactive and self–driven. Good sense of humor
6
Experience For Sales Management Support Professional Resume
- Multi-task and coordinate several activities at the same time, with the ability to readjust priorities as needed
- Experience in a technical support position
- Experience in technology support function
- Good to have – ITIL qualified
- Good to have knowledge of Java, SAS and OBIEE (Not Mandatory)
- Experience in a fast-paced apparel business with a variety of business models
7
Experience For AEE Dalian Operations Support Professional Analyst Resume
- Experience with PeopleSoft HCM system
- Advanced experience with Apple and iOS products and management technologies
- Providing support for all change activities whilst developing and improving the Middleware components of major events such as DR and clock changes
- Automating of manual environment management activities using shell scripting/python or basic core java (nice to have but not mandatory)
- Handling data requests and scheduling of daily tasks using autosys or a similar tool
- Updating existing setup and decommissioning of application
- Scripting Language : Shell/Bash Scripting, HTML, Java Scripting and Web server configuration, ideally Apache server
- Documenting all incidents and produce/contribute to the production of regular management reporting
8
Experience For Catalyst Research & Development Support Professional Resume
- Creating initiative solutions to complex problems, documenting all solutions and share information across the Tech Support team
- Understanding the application estate, upstream/downstream interfaces and managing related configuration changes in UAT
- Filing reports regarding product problems
- Managing and processing user requests
- Understanding of application delivery control platforms including Citrix Netscaler and F5, PKI, LDAP and Single Sign On Technologies
- Looking for those who have done installs/troubleshooting, tech savvy, thinks on their feet
- Working with messaging tools (eg Tibco/RV, Connect:Direct)
9
Experience For Field Tech Support Professional Resume
- Working with messaging tools (egTibco/RV, Connect:Direct)
- Building understanding & trust - 3
- Having knowledge in Logistics / Freight Forwarding Process
- Handling Work flow Issues, providing Resolutions for Park & Blocked Invoices relates to Transport Services
- Investigating, complex root cause analysis and fixing connectivity related issues. Escalate to tech lead as required
- Monitoring Stock Exchange Connectivity infrastructure using Geneos
- Identifying stability improvements as the result of Post Incident Review analysis
10
Experience For Lead Support Professional Resume
- Ensuring all the production incidents/issues (incident management tickets) are investigated and resolved under specified SLA’s
- Walking customers through solutions
- Reviewing product change requests
- Learning about product updates and new technologies
- Running Disaster Recovery tests and data centre activities related to RV Infrastructure
- Using Escalation Process in cases of Material Shortages
List of Typical Skills For a Support Professional Resume
1
Skills For Business Support Professional Resume
- Working knowledge of PC's with intermediate keyboard skills; Microsoft Excel and Word
- Experience in Operation, Reporting and Administrative Skill
- Demonstrated ability to exercise judgment to manage competing priorities and work with minimal direction
- Strong background in unstructured project management with experience delivering against multiple diverse global programs
- Database skills utilising MS SQL Server 2005 /2008 / 2012 / 2014
- Prior experience in User Acceptance Testing management desirable
- Basic typing skills and general use of a computer
- Proven success in delivery of high quality, cost effective infrastructure services in a large, complex, secure, high availability environment
2
Skills For Senior Support Professional Resume
- Good working experience using support tools like autosys, Geneos ITRS, Cyberark, JIRA, ServiceNow, Remedy
- Effectively communicate the benefits of the Yahoo Small Business product offerings
- Effectively communicate to prospective clients, as part of an outbound sales activity, the benefits of the Yahoo Small Business product offerings
- Monitoring the health of UAT environments, and effective stakeholder communication and reporting
- Handling the high priority (P1/P2/P3) incidents single-handedly
- Experience of supporting Java EE platforms (JBOSS), Web Application/Service monitoring, Cloud hosting environments, Layer 7, IBM Datapower, API Gateways
- Experience in supporting web hosting and related technologies (Domain registration and administration, hosting, etc.)
- Specialize on Redirect Restore during application moving from Development, hands on experience for Performance tuning of databases
- Experience supporting at least one industry standard messaging technology. E.g. Tibco EMS, IBM MQ etc
3
Skills For Desktop Support Professional Resume
- Experience with coding and diagnosing problems
- Comply with relevant Group Policies, testing and certifying the adequacy and effectiveness of your controls on a regular basis
- Treasury experience (Secure Funding, Asset Liability Management, Liquidity and Capital Planning)
- Experience working as a Windows Server/Systems Administrator including Windows 2008 and 2012
- 6+ experience in providing technical supporton support of Informatica/ Oracle/ UNIX/ Batch Scheduling centric work
- Experience in supporting Data Ware House applications and understanding of DWH and ETL concepts
- Experience of developing data warehouse application using SSIS and SQL Server
- Experience supporting at least one industry standard messaging technology.E.g. Tibco EMS, IBM MQ etc
- Excellent understanding of RV best practise both for coding and Infrastructure
4
Skills For Application Support, Professional Resume
- Relevant experience in SCM or Shipping or Freight Forwarder Companies involving SCM
- Configuration of Middleware on multiple platforms and production experience with Middleware running on each of these platforms
- Good understanding of Risk Domain, Customer Credit Management, Retail Credit Portfolios
- Solid understanding of Web Security Exposure to proxy technology and PAC file configuration
- Experience of supporting SSIS, SSAS and/or SSRS
- Hands-on and knowledge on SQL Server T-SQL having at least 2-3 years of experience
- Excellent understanding of production support processes in a tightly controlled environment - i.e. Incident and Change management procedures
5
Skills For Development Support Professional Resume
- Good understanding of Global Financial Markets & IT Systems development
- Experience of managing a global team distributed across multiple time zones
- Experience working with email notifications, inbound actions, reports
- Effective communication and follow ups with all the stake holders including client, development team, product team and account management team
- Demonstrate commercial acumen in financial management of Natwest Markets support functions while constantly striving to create value for the business
- Experience of supporting SSIS, SSAS and/or SSRS, WebSphere application server
6
Skills For Sales Management Support Professional Resume
- Knowledge of J2EE Webservices, LDAP, Websphere, Unix, shell scripting, SSL Certificates; good to have knowledge on IBM Data Power, CICS, Geneos, Splunk
- Experience of providing technical production support for a Java based application
- Good general awareness of Information Security policies and Technology Risk Management from an enterprise / banking systems context
- Experience in Business support operation role for client financing contract management
- Be comfortable resolving issues that at times can be urgent, high priority and impact the banks business
7
Skills For AEE Dalian Operations Support Professional Analyst Resume
- Demonstrate SDK usage and the tooling to developers new to the platform
- Meet pending deadlines, prioritize work and emergency work requests
- Experience interfacing with customers
- Experience providing support on a wide array of various PC platforms, applications and brands
- Experience providing MAC O/S support
- At least two years of experience using a HRIS
- One year of experience using a Human Capital Management (HCM) system
- At least one (1) year of experience using a Human Resources Information System (HRIS)
- More than 2 years of experience providing desktop/network support
8
Skills For Catalyst Research & Development Support Professional Resume
- Appreciation of design patterns, having gained experience on ‘industrial strength’ solutions
- Experience in supporting mission & time critical applications
- Good understanding of MS CRM Dynamics (2013, 2015, 2016)
- Good understanding of MS SQL Server database
- Good knowledge of UNIX commands and shell scripting
- Has DR (disaster recovery) hands-on experience and understanding
- Experience in delivering complex and technical solutions
9
Skills For Field Tech Support Professional Resume
- Experience with supporting Microsoft products (SQL Server, SharePoint, IIS, Lync)
- Good understanding of Change, Incident and Problem processes
- Good understanding of Change, Incident and Problem processes with ITRS/Geneos and Corvil
- Specifically build a good working relationship with the Business and other users of the application
- Experience in handling the DR events
10
Skills For Lead Support Professional Resume
- Advanced skill level using MS Office: Excel, Access, PowerPoint, Word and Outlook
- Good knowledge of the various support processes and service delivery aspects
- Experience in working in production support for software systems/ products for at least 6 years
- Basic understanding of Java; good with Unix shell scripts
- Experience in Change Management and Incident Management procedures within a large organisation
- Debugging and trouble shooting client issues and providing resolution within defined SLAs
List of Typical Responsibilities For a Support Professional Resume
1
Responsibilities For Business Support Professional Resume
- Demonstrated computer and analytic skills
- Cross skilled in project management, document control and basic design skills (PPT templates)
- General Computer Skills – Proficiency with Microsoft Office suite of applications (Outlook, Excell, Word, Visio) Google Earth and Adobe Pro
- Prior experience with large-scale ERP systems
- Proficient in Microsoft Office Package required (Solid experience with Microsoft Excel and PowerPoint) and SAP MM / SAP TM modules
- Good Experience in Production Support
- Good level of Solaris 10 and Linux OS experience, preferably RHEL 6 and above
2
Responsibilities For Senior Support Professional Resume
- Demonstrated ability to be detailed orientated for tracking and analysis, while also understanding the bigger picture of top level issues
- Stay up-to-date on Customer Experience, Sales, Billing, Legal and Scheduling processes, procedures and policies
- Demonstrate an extensive knowledge of Vivint’s varied products, systems, services and installation processes, especially pertaining to thermostats
- Experience in a support oriented environment, ideally with knowledge of tools used for managing incidents, change and problems
- Employ past experiences to build and manage a robust production support process
- Demonstrated knowledge of application maintenance activities
- Strong communication, written and oral
- Provide excellent customer service to all, including vendors, operating facilities, corporate headquarters, and teammates
- HVAC field experience
3
Responsibilities For Desktop Support Professional Resume
- Maintain good relationship with upstream and downstream cooperation teams and provide phenomenal services
- Demonstrate practical and theoretical knowledge of Vivint’s varied products, systems, services and installation processes
- Knowledge and Hands on Experience on Customs Clearance along with import, exports process
- Experience on Oracle, Sql, Pl Sql and Unix (4 - 7 years)
- Good to have knowledge of Java, SAS and OBIEE
- Understanding of networking and network monitoring
- Resolving escalated customer issues or requests without the need for team lead intervention
- Managing the coordination between various teams to run the incident
4
Responsibilities For Application Support, Professional Resume
- Providing high level updates to the senior management and stakeholders
- Understanding of boilers, conventional furnaces, air conditioners and heat pumps
- Starting pay at $16.75/hr
- Starting pay at $14.00/hr
- Achieving Excellence - 2
- Collaborating for success – 2
- Understanding issues - 2
- Running Disaster Recovery (DR) tests and data centre activities related to MQ Infrastructure
5
Responsibilities For Development Support Professional Resume
- Developing people - 2
- Understanding of ITIL Framework about Incident Management , Problem Management, Change Management and Release Management
- Understanding fundamentals of Message-Oriented Middleware (MOM)
- Understanding of Java Message Service standard
- Outgoing and polite towards our stakeholders
6
Responsibilities For Sales Management Support Professional Resume
- Researching technical issues
- Working with our team of Business Analysts, end users and other developers to ensure a robust design is captured
- Communicating with customers, developers and other internal IT teams, and to be able to articulate between the requirements and the technical solution
- Following all standard support processes
- Participate in out of hour’s activities as necessary, including planning and supporting central events (power downs, DR tests, patching events)
- Proficient in Microsoft Office, including Word, Excel and adept at information/applicant tracking or recruiting databases/systems (WorkDay)
- Provide a proactive approach to supporting the production environment including presenting ideas to automate manual tasks and reduce the team workload
7
Responsibilities For AEE Dalian Operations Support Professional Analyst Resume
- Provide hands-on 1st and 2nd level technical support to developers and business users - using local support/request ticketing systems
- Participation in providing training to other team members and customers as required
- Responsible for month end close data processing, integration and troubleshooting
- Integrate newly acquired fiber network mapping into our mapping system and One Call databases when new mergers or acquisitions occur
- Create a customer friendly quote using Microsoft Excel identifying list price, entitled price, and discounted price
- Maintain awareness of requests, processing activities and initiate communications regarding problems and solutions to appropriate IBM contact points
8
Responsibilities For Catalyst Research & Development Support Professional Resume
- Provide daily, time-sensitive troubleshooting and problem solving support in order to resolve PLM related issues
- Assist/lead New user training for PLM and Visual Assortment tool as it relates to Design and Merchandising
- Ensure data completeness and accuracy for reporting while providing customer support for all communication security inquires
- Comfortable diagnosing browser issues, using Chrome debug or equivalent
- Comfortable looking at server side logs, ideally using Splunk
- Competent at investigating and resolving performance issues
- Exposure in writing technical documents, detailing system processes and data flows
- Performance expertise and capable of understanding bottle necks and tuning
- Strives for First Call Resolution while handling all issues with
9
Responsibilities For Field Tech Support Professional Resume
- Proactively analysing user ticket trends, and resolve root causes
- Support connectivity between the Investment Bank’s Trading systems and stock exchanges / liquidity venues
- Automate monitoring of application health in UAT and pre prod environments
- Design, develop and automate application batch processing, develop operational and support documentation
- Help on-board new projects, deal with packaging and deployment problems
- Work with Server Load Balancer and Application Switching technologies (Citrix NetScaler or F5 BigIP)
- Manage Windows and Linux hosting platforms in an enterprise environment
- Coordinate order; delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly
- Provides timely feedback to the organization regarding service failures or customer concerns
10
Responsibilities For Lead Support Professional Resume
- Ensure all documentation is updated, as per the changes made to existing processes
- Facilitate application design sessions advising in areas such as security architecture
- Thorough knowledge of any ticketing tool. Preferably Service Now
- Thorough knowledge of any monitoring tool. Preferably Geneos
- Ensures PO's are issued in accordance with Vestas’ Procurement policy buying requirements
- Ensures timely, within accepted and agreed Service Level Agreement (SLA), and accurate processing of requests to maintain customer satisfaction
- Provide monthly metrics and other periodic report analysis and monitoring to ensure performance within SLA
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