Team Leader Operations Resume Sample
Citlalli Koch
5782 Ondricka Extension,
San Francisco,
CA
+1 (555) 543 5857
Work Experience
Team Leader, Operations
02/2018
-
PRESENT
Los Angeles, CA
- Leads a team in a matrix managed facility while responsible for the overall facilities of the work site and is the HR contact
- Responsible for the quality and on-time completion of systems and timely communication of project status to all groups
- Resource planning including resource assignment, utilization and contract labor
- Prepares labor estimates and monitors progress towards achieving budgeted goals
- Oversees all Safety and EHS Programs, Customer Service, and Materials, facility and support equipment maintenance for the facility
- Oversees the facility’s on-time performance, average-order-delivery cycle time, load management, capacity control, and utilization of resources
- Leads and manages Process Improvement and Project Management
- Seeks and contributes to continuous improvement in production, test and material control processes to increase quality, efficiency and safety
- Implements new processes for performing value-add services to internal and external customers
Team Leader Operations
07/2014
-
01/2018
Los Angeles, CA
- Manage attrition of team members through engagement and development. Lead and support Employee Satisfaction initiatives
- Owns the plans for their team’s success and contributions to the business unit priorities
- Improves the customers’ experiences by understanding and focusing on what’s important, measuring how we are doing and driving the necessary actions to improve
- Knowledge of the client’s products and customer needs
- Proactively manage performance based on transparent KPI documentation and follow-through
- Drive the success of flagship projects, automation and standardization initiatives
- Generate and interpret data that can drive improvement in conjunction with process leads (Front Office & Cluster Commercial) as well as key GSC stakeholders (SIT, Export/Import Docs, other functions)
Team Leader Operations ANZ
04/2010
-
06/2014
Los Angeles, CA
- Strong background in retention, csr and process
- Track and gap results vs work plan and budget for all KPI’s including safety and quality to deliver team goals
- Working with all people and equipment across the shift to manage the team
- Involved in all activities including daily management, budgeting, strategic planning, TDC initiatives, enabler planning and execution and the capital forecasting process
- Interface with multiple functions within the plant, as well as WHQ Engineering, Process Safety, Product Development, Reliability and annual network teams
- Actively support Lean concepts such as 9 step problem solving, participating with RIE’s, value stream mapping, 5-S, and material inventory control methods, etc
- Lead a team of 12 - 15 Account Protection Specialists
- Work closely with the Risk Management and other stakeholders
Education
Palm Beach Atlantic University
2006 - 2010
Bachelor's Degree in Management
Professional Skills
- Excellent analytical skills and proven experience in using these skills to identify opportunities to drive production performance
- Proven Time Management and the Ability to Handle Multiple Demands and Competing Priorities - Proven Analytical, Problem Solving and Decision-Making Skills
- Excellent prioritizing and time management skills
- Demonstrated excellent interpersonal/relationship skills
- Outstanding organisational and prioritisation skills
- Strong written and verbal communication skills and the ability to deliver relevant and engaging presentations
- Strong Role Model Leader Skills
How to write Team Leader Operations Resume
Team Leader Operations role is responsible for basic, training, regulatory, customer, shipping, retail, finance, credit, securities, security.
To write great resume for team leader operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Team Leader Operations Resume
The section contact information is important in your team leader operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Team Leader Operations Resume
The section work experience is an essential part of your team leader operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous team leader operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular team leader operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Team Leader Operations resume experience can include:
- KNOWLEDGE/EXPERIENCE/SKILLS: Minimal requirements for education, knowledge and experience
- Demonstrate fantastic verbal & non-verbal communication skills
- Partner With Quality And Training Teams To Optimize Effectiveness Of The Team In Delivering On Customer Experience And Best-In-Class Economics
- Proficient analytical, decision making, and problem solving skills
- Prior supervisory experience in a manufacturing and/or warehouse environment required
- Technical writing skills – Deviations, reports, investigations, SOPs
Education on a Team Leader Operations Resume
Make sure to make education a priority on your team leader operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your team leader operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Team Leader Operations Resume
When listing skills on your team leader operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical team leader operations skills:
- Strong Communication Skills – Varying Audiences
- Demonstrated written and verbal communication skills, focusing on professionalism, conflict resolution and positive reinforcement
- Solid PC skills, preferably in the Microsoft suite of products (Word, Excel, PowerPoint, and Access) and MRP systems required
- Strong Interpersonal Skills, With Ability To Work Within A Complex Matrix Environment
- Proven leadership skills and ability to mobilize and develop a team
- Superior communication, strong interpersonal skills, and self-motivation are important for success
List of Typical Experience For a Team Leader Operations Resume
1
Experience For Team Leader, Operations Resume
- Deliver the weekly production schedule by ensuring, skills, materials, components, equipment and documentation are available on time and in full
- Strong focus on internal SLAs (Service Level /Aging/Quality)
- Continually Focus On A Balance Between Customer Experience & Operational efficiencies, Whilst Creating A Positive Work Environment
- Ensuring training for his/her team, information sharing and carrying out the PMS process for associates and PM&D for own
- Ongoing Coaching And Direction Setting For All Team Members
- Monitor customer servicing calls, and identifying opportunities to ensure flawless servicing
- Identify opportunities to Lean the process, eliminating or reducing waste and or non value adding activities
2
Experience For Team Leader, Operations Banking Resume
- Participate in the selection, training and development of high performing and highly engaged team members
- Manage churn / attrition of team members Support CSAT initiatives in enhancing / meeting external (TBASS) metrics
- Conduct weekly Coaching & Feedback sessions for analysts. Provide development opportunities, coaching, and resources
- Conduct daily Coaching & Feedback sessions for specialists
- Decision making in critical and day-to-day situations
3
Experience For Team Leader Operations ANZ Resume
- Ownership of employee engagement and welfare with retention being a key measurement of success
- Management of individual and team absence using company policy and procedures as guidelines
- Considers the longer term and broader view, even when having to respond quickly
- Ensure adequate staffing levels to maintain service levels and employee satisfaction
- Lead and maintain employee satisfaction and engagement by using reward and recognition tools available
- Encourage team members to own first resolution of service issues and provide the necessary coaching
4
Experience For IS Team Leader Operations System West Resume
- Encourage risk-taking and empowerment within the agreed process and standards to address customer needs
- Plan, and prepare for daily coaching activities to develop and motivate individuals
- Foster open communication by conducting regular meaningful team meetings/huddles to share success and challenges
- Use communication and role modeling to ensure all team members understand clearly what behaviors are required to provide extraordinary customer care
- Have a detailed knowledge and understanding of products and processes to enable improvement and Lead and support client and regulatory visits and inspections
- Responsible for compliance & Governance for all processes and policies
- Helps staff to develop their skills through encouragement, motivation and support deliver their Key Performance Indicators (preparation and delivery of 1-1’s, team profiles)
- Recognizes and rewards positive behaviors and performance on an individual and team basis
- Agree and manage expectations and goals for individuals and team
5
Experience For Team Leader Operations Resume
- Challenges others people’s decisions or actions when appropriate and escalates issues when necessary
- Liaison with Client where relevant and required
- Sets high standards of behavior for themselves and others, and acts consistent with these
- Hold regular sessions to observe individual performance and provide honest and actionable feedback through one-on-one sessions
- Inspire and motivate team members to have a passion to serve
6
Experience For Team Leader, Operations Resume
- Create an environment in which the employee feels their contribution is valued in extraordinary customer service
- Challenge your team to ‘raise the bar’ and drive continuous improvement
- Follow up on requests by leader, peers and direct reports consistently
- Support department-wide escalation program by taking escalated calls from any/all teams; provide targeted and integrated coaching on de-escalation and first-contact resolution techniques
- Demonstrate Role Model Leadership competencies
- Manage department coaching, development and training
7
Experience For Team Leader, Operations Banking Resume
- Monitor associate performance and provide coaching and training as required
- Involvement in Preparing , analyzing monthly /annual process data to keep accurate records
- Understand, support and coach team in utilizing PPI/Lean tools for process improvement
- Ensures all associates receive proper training, such as GMP, SOP, Safety, and Operations. Communicates company objectives to associates
- Highlight and address potential Health and Safety and Quality risks, near misses and accidents to Line Management
- Focus on internal customers (Quality, Engineering, Business Planning, HR, IT, Facilities) and external customers (Clients, Regulatory Bodies, Contractors, Suppliers) priorities
- Manage a team focused on job and schedule accomplishment
- Allocation and optimization of resource
- Initiate and manage small teams to work on initiatives
8
Experience For Team Leader Operations ANZ Resume
- Authority to sign off time sheets, raise Purchase Orders and administration of absence management
- Leads/manages a group of Team Members to produce high quality product on time and at high levels of efficiency
- Provide strategic and tactical guidance and direction to ensure safe, efficient operations
- Conducts performance appraisals, both formal and informal and helps Associate’s develop improvement plans
- Adheres to NBTY Health, Safety and Environmental policies. Identifies and reports unsafe conditions and behaviors and takes individual accountability addressing corrective actions
9
Experience For IS Team Leader Operations System West Resume
- Responsible For The Merchant Setups and servicing For India Market
- To Partner with compliance & risk teams ,ensuring the correct policies & procedures to be followed
- Alignment with & support to Internal control team
- All required reports to be shared on timely manner with business /compliance & risk teams
- Management And Delivery Of Key Contact Centre Initiatives that Include Recruitment, Selection, New Hire Training Initiatives, Customer Experience, And Building Ongoing Customer Rapport
- Monitor And Deliver On Re-Engineering Target For The Team And Partner With Business Transformation Team On Key Projects
10
Experience For Team Leader Operations Resume
- Foster An Environment Of Engaged Employees Who Are Consistently Motivated To Go Above And Beyond Expectations And Who Are Committed To Our Customers And Our Brand
- Develop A Talent Plan Within The Organization That Focuses On Development And Retention
- Manage inventory flow of day-to-day operations to meet all the scorecard metrics
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Motivate, Collaborate and Inspire
- Analyze metrics and any issues that could affect achievement of service levels immediately
List of Typical Skills For a Team Leader Operations Resume
1
Skills For Team Leader, Operations Resume
- Customer Focus – At least 1 year customer service experience with evidence of a good performance record
- Proven ability to build and sustain strong, productive relationships across internal teams and stakeholders
- Learn quickly and manage multiple priorities to deliver strong results
- Proven track record of experience in a credit or risk environment
- People Leadership Experience - Desirable - Proven Ability to Provide Specific Behavioral and Performance Feedback
- Well-developed communication (both written and verbal) and interpersonal skills
- Mastery of skills required to read, understand, and adhere to the SOPs and policies of a GMP environment
- Strong Safety, Quality and Continuous Improvement experience
2
Skills For Team Leader, Operations Banking Resume
- Basic computer skills (Outlook, Word and Excel)
- Experience as a Team Leader (managing 5+ individuals). If not as a Team Leader, experience as a senior customer service representative or 2iC type position
- Effectively manage employee and business complex changes and communications
- Ensure all customer inquiries have been managed effectively and efficiently
- Planning & organizing – Plans and carries out activities in an orderly and well structured way. Ability to prioritize workload and multitask
3
Skills For Team Leader Operations ANZ Resume
- Experience with the implementation of Lean Manufacturing techniques including, but not limited to, line balancing, Takt Time, 5S, SMED, TPM, etc
- Experience In Leading Large Servicing Teams
- Lean manufacturing and/or Lean Six-Sigma training and experience desirable
- Lead by example, promoting blue box behaviors and encouraging an effective and positive work environment
- 5 x GCSE or equivalent experience/qualification (including English and Mathematics)
- Experience within the food manufacturing industry and sanitation
- Experience leading teams of >10 employees
4
Skills For IS Team Leader Operations System West Resume
- Direct people leading experience of 2-5 years in a Premium call center customer service environment (preferably in BFSI account)
- Superior global thinking and strong process/quality improvement mindset. Knowledge of American Express Credit/Collections
- Experience within the food manufacturing industry
- Practical experience in production, handling and/or transshipment of petroleum products
- Experience working in a pharmaceutical, fmcg, food or other regulated production operations
- Delivers exceptional customer experience through the development and coaching of their team (KPIs)
- Deliver tailored, inspirational and effective coaching to CCPs
- Demonstrated knowledge of credit industry policies and procedures Qualifications
5
Skills For Team Leader Operations Resume
- Strong product knowledge (corporate)
- Proven knowledge of ROP and MOS
- Supports appropriate processing documentation by assisting Validation Technician as needed
- Supervisory experience is desired
- MBA, BBA, BE, MS with 2-3 years of relevant experience (Logistics or Warehouse)
- Graduate / Post-Graduate With 4+ Years Of Work Experience
- ANZ market experience in required
- Production and/or clerical experience required
6
Skills For Team Leader, Operations Resume
- Analytics and Six Sigma Experience
- Leadership experience and supervisory management qualifications, preferably to NVQ level 3 or equivalent
- 1 – 3 year’s experience in customer service, call center or related field, including 12 months in management
- 1 – 3 years’ experience in customer service, call center or related field, including 12 months in management
- 1 – 3 year experience in call center or related field, including 12 months in management
- AA/AS in Business Management or related field or equivalent experience required
7
Skills For Team Leader, Operations Banking Resume
- Demonstrated ability to improve and/or transform team processes
- Demonstrated ability to understand basic data and take appropriate action
- Demonstrated ability to lead, motivate, and develop work teams toward improved performance
- Proven ability to self-motivate and lead by example
- Experience within a customer service position
8
Skills For Team Leader Operations ANZ Resume
- Solid background that involves significant process improvement responsibilities
- Skilled conflict resolution capabilities
- Inspect system for efficiency, effectiveness and due diligence of the set process procedures
- Working knowledge of PC applications for word processing and spreadsheet
- Creating a culture within Operations of high performing teams
- Understanding of process excellence initiatives & ‘Six Sigma’ process management
9
Skills For IS Team Leader Operations System West Resume
- Ensuring delivery of operational KPI’s
- Understanding of capacity and process demand and alignment against schedule
- Partnering With Key Functions within GMS to Drive Business Aligned Outcomes
- Exciting opportunity to lead a team through positive changes
- Have a mobilizing and motivating attitude encouraging the team’s commitment to reach established objectives
- Exhibits outstanding coaching & mentoring abilities
- Monitor customer servicing calls to ensure flawless servicing execution / treatment, implementing call center management / floor management administration
10
Skills For Team Leader Operations Resume
- Build talent pipeline by identifying staff with high potential for succession planning and coaching
- Support CSAT initiatives in enhancing / meeting external (TBASS) metrics
- Industrial engineering background/training
- Basic Understanding of RBI guidelines regarding KYC documents
- Provide daily coaching to calling executives
List of Typical Responsibilities For a Team Leader Operations Resume
1
Responsibilities For Team Leader, Operations Resume
- Analyze performance management data, and identifying opportunities to further drive Customer satisfaction, Service levels, Sales point rate, Average handling time, Profitability, Schedule adherence, etc
- Continually develop skills required for Team Leader effectiveness, and seek opportunities to learn from peers
- Be accountable and responsible for ensuring deviations and CAPAs are effectively closed on time
- Analyze skills and abilities to identify individual strengths and opportunities to develop action plans
- Communicate the current state of the business regularly and help team to understand departmental priorities and the impact of these on their role
2
Responsibilities For Team Leader, Operations Banking Resume
- A natural and inspirational coach - a proven motivator of people
- A passion for, and experience in the delivery of premium customer service
- Proven ability to drive improvements in team performance
- Previous or current Interim Team Leader /LEAD experience
- Pervious leadership experience required
- Responsibility for Results - Demonstrates ownership and accountability to achieve operational KPI’s and deadlines
- Maintaining discipline, positive employee relations
- Driving and Adherence to the standards and expectations laid down under EOHS, Quality and FP&R in all operations and processes in the area
- Responsible for packaging and shipping and all aspects of the logistics function domestic and global to support these operations
3
Responsibilities For Team Leader Operations ANZ Resume
- Be accountable for the ordering and usage of consumable items to ensure financial control
- Customer service leadership in a customer facing environment
- Physical ability to lift up to 50 pounds, stand, climb, bend, etc. within a manufacturing environment
- Strategic Thinking With The Ability To Execute And Implement
- Quantify each team member's performance and targets through quality and utilisation reporting
- Drive business metrics (e.g., customer satisfaction – NPS/CSAT, value generation, average handling time, absenteeism, schedule adherence, and attrition)
4
Responsibilities For IS Team Leader Operations System West Resume
- Lead and maintain employee satisfaction and morale by using reward / recognition tools available
- Be flexible, forward-thinking and strategic-minded
- 22 Annual Leave Days (including an Equifax Day & Birthday)
- Ensure compliance for all processes and policies
- Adheres to Health, Safety and Environmental policies. Identifies and reports unsafe conditions and behaviors and takes individual accountability addressing corrective actions
- Oversee operations with a focus on Quality, Validation, and Facilities compliance using our Standard Operating Procedures (SOPs) and input from our FBS QA and Facilities departments as a guide
- Interact with clients as necessary to assist in sales and customer service requirements. This includes tours of the facilities and participation in site audits
- Responsible for data retention and archives, data entry, inventory, shipments, and associated with distribution function of biologicals and associated drug substance
- To lead by example and provide Management and Leadership of the team aligned to Patheon culture, values and behaviours
5
Responsibilities For Team Leader Operations Resume
- To be accountable and responsible for all associated activities in the absence of the Section Head
- Ensure ALL team members are multi skilled to perform tasks, effectively, safely and in compliance of procedures. Effectively utilise the resource across the business to minimise increases in headcount
- Ensure each member of the team has a personal development plan and objectives aligned with corporate and site goals
- Be accountable for ensuring all associated batch documentation is completed in real time, undertake frequent daily routine checks and ensure all BMR entries are compliantly completed (including all SAP transactions)
- Embrace and undertake an active role in Mini T and Operational Excellence and support the implementation of continuous improvement initiatives and ideas
- Support the introduction of new products, equipment and processes
- Ensure the facility is appropriately kept clean and tidy in line with 5s principles
- Through a presence in the workplace, coach and mentor staff to ensure products are manufactured and documentation completed in accordance with GMP, Standard Operating Procedures and other regulatory agency requirements
6
Responsibilities For Team Leader, Operations Resume
- Timely completion of relevant deviation and complaint investigations to identify true root cause. Along with timely closure of corrective/preventative actions for deviations, complaints and GMP audits that are assigned to them with a focus on improved processes, documentation, documentation completion and training
- Completion of Level 1 & 2 audits
- Maintain a high level of tidiness and cleanliness at all times – personal, personnel, work area and department
- Ensure aseptic licence, as required, is kept up to date
- To manage batch production, people, materials and equipments, track and analyse variances associated with materials and finished product to achieve KPIs
- Execution of continuous improvement programs,
7
Responsibilities For Team Leader, Operations Banking Resume
- Adherence to policies & procedures of the
- Coach and Develop customer service representatives to achieve team goals that support business strategies and objectives. Responsible for monitoring employee performance using approved quality processes. Responsible for managing employee performance to include coaching, reward and recognition activities and merit/performance reviews
- Responsible for clearly communicating client and HGS expectations on an individual and team basis. Ensure production, quality levels and results to meet and exceed client expectations
- Provide operational expertise in achieving business goals by effectively analyzing and acting on reported data
- Responsible for handling escalated and non-resolved customer calls
- Develop daily and weekly action Plans to address individual performance in relationship to team performance
- Participate in cross-functional activities and communications to further HGS’s success
- Responsible for communicating by personal example and ongoing dialogue compliance to HGS policies and procedures, e.g., conducting oneself as a positive role model for all employees, particularly our CSRs
- Coach and Develop Pharmacy Technicians to achieve team goals that support business strategies and objectives. Responsible for monitoring employee performance using approved quality processes. Responsible for managing employee performance to include coaching, reward and recognition activities and merit/performance reviews
8
Responsibilities For Team Leader Operations ANZ Resume
- Responsible for clearly communicating client and HGS expectations on an individual and team basis. Ensure production, quality levels and metrics are met and exceed client expectations
- Provide Daily Team Stats to manager and establish mitigation plans for low performing Pharm Techs
- Identify trends and initiate plans of action to prevent client impact
- Increase Employee Satisfaction and Employee Retention
- Audit and approve team payroll
9
Responsibilities For IS Team Leader Operations System West Resume
- Monitor Pharm Tech compliance to schedule
- Adhere to phone time schedule provided to increase coverage determination knowledge
- Responsible for communicating by personal example and ongoing dialogue compliance to HGS policies and procedures, e.g., conducting oneself as a positive role model for all employees, particularly our Pharm Techs
- Promote teamwork and cooperative effort. Help train and give guidance to other HGS employees. Maintain a clean, safe, and unobstructed work area, and practice good safety habits. Provide internal and external customers with the highest quality service. Maintain good attendance habits
- Leverage data insights through Voice of Customer feedback and production metrics to drive team’s performance
10
Responsibilities For Team Leader Operations Resume
- Proven ability to handle multiple priorities, work in a fast paced environment and make decisions quickly while demonstrating flexibility / adaptability / personal accountability
- Make sure interventions are well documented in cases such as lock-in lists, installed blanking plates, valve alignments during transfers, issued work permits, etc.
- Ensure planned inspections are completed and Operations’ preventive work is carried out and make sure they are well documented
- Act as emergency Operations’ leader
- Flexible to work in 24 7 work environment
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