Operations Team Leader Resume Sample
Kylie Lueilwitz
4551 Bruen Center,
Boston,
MA
+1 (555) 468 6698
Work Experience
Operations Team Leader
04/2018
-
PRESENT
Houston, TX
- Treat all people right and with respect: Respects everyone’s unique voice and differences and is actively seeking out opportunities to attract, hire and leverage diversity on team
- Deal with ambiguity: Has the skill to lead others through change with professionalism. Manage crisis situations effectively and efficiently
- Basic knowledge of bank treasury products
- Proven ability to interpret guidelines and make sound business decisions
- Age or above
- Manage the Power Block team members in a professional manner to allow for continued leadership and growth
- Maintain and support the Power Block team members regarding overall plant safety and environmental programs
R&D Operations Team Leader
07/2013
-
10/2017
Chicago, IL
- Oversee plant availability, capacity and generation on a daily basis
- Maintain great relationships with vendors and contractors and honor commitments
- Lead teams in the correct direction regarding the business, APEX, AMF and Safety and Environmental programs
- Manage area budgets
- Work with SAP, BPOpen and other computer programs
- Manage timesheets and work notifications in areas
- ) of working experience in power generation industry
- Proficient with computer skills to include MS Word, Power Point, Excel
- Proficient with modern computing tools used for performance calculations, collecting and organizing data, and presenting trends and analysis
Deposit Operations Team Leader
03/2010
-
03/2013
Dallas, TX
- Experience with procurement of power plant equipment and materials including application of relevant codes and standards
- Champion the culture of CTO, including use continuous improvement tools and 5 Keys to a Great Customer's Experience behaviors
- Lead, coordinate, and direct the daily operation of a unit of non-exempt employees and/or support a processing unit in a product area
- Assign work and set workflow priorities, tracking your unit's performance and monitoring daily business
- Manage your processes and review and recommend process modifications to increase productivity and make business more efficient
- Monitor and manage daily activities of the team and delegate tasks accordingly to ensure all resources are being used effectively and service agreements of quantity and quality are met, managing resource levels during key periods, communicating any delays in turnaround times with other departments
- Identify and resolve problems before they impact on DLL, customers, dealers and/or vendors
Education
George Mason University - Prince William Campus
2004 - 2009
Bachelor's Degree in Business
Professional Skills
- MS Office skills (Word, Excel, PowerPoint, Microsoft Project), with excellent written and verbal communication skills
- Inspirational and strong leadership qualities. Excellent interpersonal, influencing, coaching and negotiating skills
- Proven management experience with people management skills of a medium to large size organization
- Demonstrate proven leadership abilities and facilitative leadership skills
- Proven functional or team leadership skills and proven management by influence
- Use strong negotiating and influencing skills to positively motivate all direct reports
- Excellent presentation skills to different audiences, including to senior management
How to write Operations Team Leader Resume
Operations Team Leader role is responsible for microsoft, leadership, interpersonal, training, sound, analytical, cms, business, organizational, technical.
To write great resume for operations team leader job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Team Leader Resume
The section contact information is important in your operations team leader resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Team Leader Resume
The section work experience is an essential part of your operations team leader resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations team leader responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations team leader position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Team Leader resume experience can include:
- Pleasant personally with good communication, organization and call handling skills
- Demonstrated leadership, engagement, and teambuilding skills
- Strong IT skills and knowledge of PLCs, CMMS, PPM and Condition monitoring techniques
- Producing solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
- Prior experience leading teams, assigning work and monitoring productivity
- Experience organizing work, handling multiple tasks, and adjusting priorities as necessary
Education on an Operations Team Leader Resume
Make sure to make education a priority on your operations team leader resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations team leader experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Team Leader Resume
When listing skills on your operations team leader resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations team leader skills:
- Demonstrated ability to communicate effectively through written, verbal, and listening skills
- Strong work ethic, good judgment and sound decision-making skills
- Demonstrate good judgment and decision making skills; be proactive and visionary in making high risk operational and confidential decisions
- Proficient at producing and presenting proposals and able to demonstrate objective analytical skills and business acumen
- Strong experience identifying and mitigating risks through effective controls design and execution
- Strong planning, organization and facilitation skills
List of Typical Experience For an Operations Team Leader Resume
1
Experience For R&D Operations Team Leader Resume
- Effectively share knowledge and develop team skills
- Strong analytical skills to interpret data, identify trends, and make suggestions for improvements
- Strong verbal and written communication skills to communicate in a clear, constructive, and professional manner
- Effectively Lead the Ops team relationships with Product, Sales, Reservation, Customer Experience and Suppliers for daily
- Has amazing communication and personal skills
- Competent computer skills, including MS Office and other Windows based programs
- Sawmill experience or other wood products manufacturing experience
- Exceptional communication skills (written & verbal)
2
Experience For Scra Operations Team Leader Resume
- Advanced Microsoft office skills (Desirable)
- Work with our HR department in implementing formal training and upskilling programs to further enhance our existing service delivery streams
- Working experience in a similar role in a voice contact center setting
- Knowledge of various vendors industries, business units and products and good understanding wholesale finance process
- Experience in executing Project-/ Service Jobs
- Experience in implementing continuous improvement processes, (Lean, Six Sigma or TPM)
- Manufacturing supervision experience
- Experience in Engineering or Project Management
3
Experience For Deposit Operations Team Leader Resume
- Prioritizes tasks appropriately while ensuring JPMorgan provides world class service
- Experience solving production problems quickly and efficiently
- Experience maintaining complex spreadsheets that track and project a variety of stats
- Experience developing written procedures on how to perform work
- Strong understanding of compliance/regulatory environment
- Ensure excellent customer service is provided to all internal and external stakeholders in both verbal and written communications
- Knowledge of various vendors industries, business units and products and good understanding of the vendor finance sales process
4
Experience For HP IS OP Tl-is Operations Team Leader Resume
- Good time management with ability to manage conflicting demands and meet deadlines
- Previous people management experience with the ability to supervise, motivate and lead a team
- Able to initiate and maintain strong relationships with vendors
- Experience to lead a Service/ Operations Team with multiple Staff and Service Jobs
- Provide at all times efficient, effective, friendly and problem free service to all customers
5
Experience For Overnight Operations Team Leader Resume
- Preferably min 3 years’ experience in call centre operations, customer service, travel agency or hotel reservations
- Computer literate and internet savvy. Fidelio OPERA experience is an added advantage
- US COLLECTIONS/FINANCIAL/RETENTION experience is required
- Understand and communicate financial and accuracy goals to ensure efficiency and effectiveness of productivity
- Experience leading a large department in an operations function
- Sales and customer service experience in financial services industry or other service industry e.g. retail
- Keep abreast of current regulatory developments to ensure effective case investigations. Compliance and Regulatory Responsibilities
- Establish workload priorities
- Responsible for effective team management and supervision over proper execution of operations
6
Experience For Delegated Authority Operations Team Leader Resume
- Demonstrated ability as a self-motivated leader of people who can establish trust and credibility with peers and subordinates
- Demonstrated knowledge of Microsoft Office computer applications (Outlook, Excel, Word, PowerPoint)
- Risk management experience (permit writer competencies)
- Significant business and inter-personal experience
- Significant department, business, and inter-personal experience
7
Experience For Shared Services Operations Team Leader Resume
- Monitor CMS and assign staff to skill sets as appropriate to cover volumes
- Proven knowledge of Environmental Health & Safety requirements, as well as an understanding of EPA and OSHA requirements
- Experience managing people
- Experience in manufacturing
- Supervisory experience of production and process equipment, preferably in a processing industry such as food, chemicals or pharmaceuticals
- Demonstrated performance proficiency in a significant portion of the competencies listed above
- Waterworks experience
8
Experience For Scientific Operations Team Leader Resume
- System administration experience in large organization
- EXPERIENCE IN A SUPERVISORY MANAGEMENT ROLE WITHIN A SIMILAR ENVIRONMENT
- Proven ability to understand complex unit processes
- Experience in an offshore oil and gas industry role
- Mechanical experience
9
Experience For IT Operations Team Leader Resume
- Experience in people management and leadership
- People management experience with ability to develop organizational talent
- Balance product priorities
- Strong drive, initiative and engagement- ability to work self –directed and well organized
- Experience in the installation and Service of Building Automation Systems
- Experience in BAU/Control estimating activities
- A proven track record in managing change within a diverse environment. An articulate communicator both
- Experience using general workshop equipment
- Constantly focus on development, mentoring and retention of staff to build customer service skill set
10
Experience For IT Service Operations Team Leader Resume
- Experience in the supervision of service technicians and customer satisfaction
- Print operator experience
- Experience with File Net
- Experience in Operations required
- Handling and solving of operational incidents and complaints including identifying root causes of process issues and managing resolutions
- Establishing and maintaining communication with clients and/or team members; understanding needs, resolving issues, and meeting expectations
- Receiving and preparing of document requiring updates, HELOCs, New account opening etc
- Providing ongoing development, coaching and direction to your team members in order to meet objectives and SLA’s
List of Typical Skills For an Operations Team Leader Resume
1
Skills For R&D Operations Team Leader Resume
- Excellent interpersonal abilities including superior oral and written communication skills
- Very good English and Greek language skills, both written and verbal
- Excellent interpersonal and communication skills verbal and written
- Flexible and enthusiastic, a self-starter, well presented and personable with highly effective communication skills
- Superior communication, strong interpersonal skills and self-motivation are important for success
- Team management: ideally at least two years’ prior experience of effective management of teams of 5 or more
2
Skills For Scra Operations Team Leader Resume
- Working closely with other team leaders to effectively implement change to deliver agreed business benefits
- Experience establishing and maintaining effective working relationships with customers
- Effectively focusing on customer service, quality, and production flow while demonstrating a high level of energy and leadership
- Demonstrated experience in reporting and/or using Suspicious Activity Reports
- Experience assessing the effectiveness of current operating procedures and recommend improvements
- Computer skills, including working knowledge of Excel, Word, and GMail
- Effectively addresses labor relations issues in the area, as appropriate, according to CP Managing with Respect principles
- Strong attention to detail and ability to perform well in a fast-paced environment with experience in the following areas
3
Skills For Deposit Operations Team Leader Resume
- Demonstrated experience with large scale (500+) and geographically distributed server hosting environments
- Experience Banking Operations & Cash Experience. Barclays values Approvals
- Prior client facing experience would also be an advantage
- Experience within a fast-paced manufacturing environment, with evidence of steady progression through increasingly responsible roles
- Strong judgment and effective decision-making
4
Skills For HP IS OP Tl-is Operations Team Leader Resume
- Be able to report effectively to the Operations Manager
- Advanced PC skills essential
- Proven ability to manage multiple priorities in a fast-paced environment
- Strong ability to multi-task across several high priority assignments at one time
- Strong experience in process management and process improvement
- Lead, motivate, and listen to team in order to effectively maintain and grow productivity
- Exhibit the desired value behaviors, leadership and operational / technical skills
- Demonstrative leadership skills to take the lead in making improvements and resolving issues
5
Skills For Overnight Operations Team Leader Resume
- Upervisory experience and/or 2+ years’ experience in manufacturing
- Ensures shift team effectively meets business targets, including EHS, uptime, quality, and cost goals
- Keeping the pool team informed of any changes or evolution in the donors’ guidelines, providing support in reviewing and validating proposals & budgets
- Working knowledge of Good Manufacturing Practices, Batch Recordkeeping, and Quality Food & Drug
- Working knowledge of Good Manufacturing Practices, Batch Recordkeeping, and Quality Food & Drug Administration requirements
- Banking or similar financial processing experience
- Engineering background or experienced in coaching Operator Led Maintenance
6
Skills For Delegated Authority Operations Team Leader Resume
- Coordinating resources and work priorities with the Project Managers
- Coordination/ Management of Service Department including Resource Planning and prioritizing required staff levels depending on Service/ Project requirements
- Experience coaching, mentoring, and training staff
- Experience in planning and forecasting incoming work activity
- Strong Banking Product knowledge and understanding of the transaction lifecycle especially check transactions
- Manufacturing operations process and/or packaging equipment experience
- Experience in performance analysis and reporting including Statistical Process Control
7
Skills For Shared Services Operations Team Leader Resume
- Hands-on experience working with optimizing systems
- Experience interpreting and comprehending written instructions and guidelines
- Experience analyzing workflow issues and resolving problems and bottlenecks
- Demonstrate self learning attitude by enhancing his/her knowledge on latest technologies and industry best practices
- Ensure personnel adhere to Hill’s policies, safety standards, and Good Manufacturing Practices, including Quality Assurance and Food Safety
8
Skills For Scientific Operations Team Leader Resume
- Experience of coaching / guiding others
- Experience using workflow monitoring tools
- Experience in performance analysis and reporting including Statistical Process Control
- Experience implementing Lean Manufacturing principles
- Demonstrates working knowledge of department operating systems
- Good attention to detail in order to ensure all KPI’s are met (getting the job done)
- Previous experience of working night shifts
- Experience in using the SAP system
- Ensure personnel adhere to Hill’s policies, safety standards, and Good Manufacturing Practices,
9
Skills For IT Operations Team Leader Resume
- Experience in High Hazard Process manufacturing environment
- Demonstrated knowledge of plant safety and permitting procedures; safe work practices such as Lock, Tag, Try, Confined Space, Line Break, etc.
- Strong customer focus whilst remaining business aware
- Experience of managing customers and their queries
- Solid attention to detail and abilities to work in a changing environment
- Customer facing support experience
10
Skills For IT Service Operations Team Leader Resume
- Proven leadership exemplifying GSK’s leadership expectations
- Significant experience working in a customer focus role
- Experience of dealing with UK and International customers in a service based sector
- A comprehensive cover letter addressing Job Requirements is strongly suggested
- Has a solid understanding of basic electronic components, such as resistors, capacitors, inductors, transformers, diodes, SCR
List of Typical Responsibilities For an Operations Team Leader Resume
1
Responsibilities For R&D Operations Team Leader Resume
- Recognize strategic implications of complex product development activities and effectively manage them cross-functionally
- Passionate about recognising good performance and not accepting poor performance
- Passion for service delivery and cost effectiveness –and identifying how to constantly improve
- A team player with strong attention to detail and a commitment to delivering high quality outcomes
- Strong understanding of Process Safety & Integrity Management
- IT Service Support experience in an operational environment
2
Responsibilities For Scra Operations Team Leader Resume
- Industrial manufacturing supervisory experience
- Previous experience and proficiency with the following: MS Word, Excel and PowerPoint
- Understand how to operate Kodak Scanners and OPEX Mail Machines
- Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment
- Previous experience and proficiency with SAP and Shop Floor Reporting
- Food Related Production Experience
- Demonstrated ability to proactively lead safety initiatives and ensure compliance with safety policies/programs
3
Responsibilities For Deposit Operations Team Leader Resume
- Demonstrated ability to problem-solve and engage employees in a team environment
- Someone who takes the initiative and demonstrates commitment and enthusiasm
- Manage and develop highly skilled 3rd line engineers
- Comply with the effective and timely acquisition of end user requirements
- A current and valid, state-issued driver’s license
- Delighting our customers through actively improving product quality and GMP standards by surpassing all external and internal audits
- Receiving and preparing of document for Imaging
- Developing, training, and managing team members
4
Responsibilities For HP IS OP Tl-is Operations Team Leader Resume
- Planning, merchandising and maintaining abundant store displays
- Packing of all newspaper, magazine and parcels products using the tracking process
- Participating in evaluations/coaching in addition to attending various production related meetings
- Guiding staff in product knowledge, and promoting an embedded sales culture throughout the centre
- Ensuring motivational programs are in place and encouraging frequent recognitions
- Overseeing and managing performance and service quality to guarantee customer satisfaction
- Conducting audits regarding the image of courier vehicles
5
Responsibilities For Overnight Operations Team Leader Resume
- Overseeing the continuous movement of work from ‘the business’ into the DAO team and ensuring a smooth transition with minimal impact to the business
- Documenting and obtaining sign off of client/sales team intentions
- Coordinating with Legal to draft the legal arrangement and/or amendments to existing agreements
- Providing support to the team when dealing with queries from customers, dealers, vendors and account managers via phone and email
- Willing and able to work all shifts, including weekends
- Managing a team of 5 Employees that is potentially going to grow over next years
- Managing KPIs based on agreed operational SLAs, working procedures agreed with Stakeholders
6
Responsibilities For Delegated Authority Operations Team Leader Resume
- Managing Team Allocation on tasks in a changing environment
- Scheduling and attending Team Meetings, Stakeholders meetings
- Understanding of financial reports in relation to service budgeting
- Coordinating the daily workflow of a service delivery team responsible for providing remittance services to a specific group of customers
- Making routine decisions and determining a proper course of action within the limits of standard policies and procedures
- Researching and resolving customer problems that require knowledge of processes and policies
- Defining Sutherland’s reputation; and
- Coordinating approval for any non-standard terms/funds
7
Responsibilities For Shared Services Operations Team Leader Resume
- Facilitating the execution of legal arrangements and rebate processes
- Feilding client and business queries
- Developing the team strategy in partnership with Operations, Business and Technology partners
- Driving global consistency in process, risk and management tools
- Coordinating smooth deployments of new processes to Poland
- Managing the Service Catalogue
8
Responsibilities For Scientific Operations Team Leader Resume
- Collaborating with the External Relations and Technical departments to support the development of grants with major donors
- Supporting Group-wide infrastructure and databases
- Supporting Group Services (Email, O365, etc)
- Ensuring all work processed is quality checked and customer instructions/procedures are followed
- Providing ongoing development, coaching and direction to your team members in order to meet objectives and service level agreements
- Fostering a culture of operational excellence and continuous improvement through daily team meetings, visual management boards and improving processes
9
Responsibilities For IT Operations Team Leader Resume
- Assessing and developing the performance of hourly personnel
- Conducting regular performance management activities: 1:1s and performance appraisals
- Cascading key messages throughout your team to ensure an open and knowledgeable workforce
- Ensuring all processes and procedures are undertaken in accordance with Macquarie’s ASX and ASIC policies
- Compiling and regular maintenance of country or task specific Desktop Procedure or Work Instruction documents
- Reporting and analyzing results of subordinate team
- Motivating and developing employees
10
Responsibilities For IT Service Operations Team Leader Resume
- Understanding of documentation, lease products, credit risks and compliance policies
- Working knowledge of Word, Excel, PowerPoint, email
- Building and maintaining donor relationships
- Exploring funding possibilities with the full range of institutional and non-traditional donors
- Ensure timely processing of release requests, booking and funding of new units and amendment of units, providing assistance with difficult transactions
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