Tech Analyst Resume Sample
Valerie Quigley
4928 Jacobson Walks,
Detroit,
MI
+1 (555) 474 0241
Work Experience
Infrastructure Senior Tech Analyst
07/2016
-
PRESENT
Phoenix, AZ
- Retrieve and analyze sensitive HR information for reporting and/or performance (trend) analysis
- Develop automated, user-friendly, executive level reporting for use by our internal HR clients
- Prepare a broad variety of reports and provides data and management information for clients, internal and/or external
- Program implementation experience
- Online card application technology experience
- Establishing the capabilities to digitally log every event occurred within a Major incident including timeline and notes
- Recording/Managing major incident records in our service management suite (ServiceNow)
- Logging / recording all information / details shared during the event required to manage the incident, generate communications, identify root cause and restore services
Infrastructure Tech Analyst
05/2009
-
03/2016
Boston, MA
- Engaging support teams and performing technical escalations for expedite root cause identification and restoration of service
- Issuing SWAT notifications to facilitate early awareness and engagement of senior technical and management resources
- Drafting status communications in partnership with Sr. Incident Management / Leads
- Executing quality reviews on incident records and other associated documentation
- Maintain skills, knowledge, and documentation of system capabilities and business processes to act as a Subject Matter Expert (SME) within the organization, as it relates to an operational perspective for all systems interaction and interfaces
- Analyze vague project requests and clarify into specific tasks, next steps and deliverables, as it relates to all systems
- Program implementation experience
- Build a collaborative relationship with global Production Operations peers and CTI partners in order to define and deliver global technology solutions that are aligned with organizational strategy and global standards
- Identify operational inefficiencies and take appropriate action to implement continuous improvement in these areas, leveraging automation solutions wherever feasible
Field System Tech Analyst
03/2003
-
04/2009
Dallas, TX
- Gain and maintain technical competencies to ensure highest quality leading edge support for CTI and the businesses we support
- Ensure services and processes are controlled and compliant with all Citi standards, while maintaining client centric orientation
- Ensure workloads are effectively managed in support of project and business priorities
- Ensure the global strategy is executed in the use of standard processes, functions and tools to deliver an effective and efficient service to our customers
- Support the COB strategy and yearly exercises
- Support continuous process improvements to optimize operations, prevent incidents and reduce business impact
- Basic Mainframe knowledge is required
Education
University of Phoenix - West Loop Learning Center
1998 - 2003
Bachelor's Degree in Technology
Professional Skills
- Excellent telephone, oral communication skills, strong written English
- PC skills including working knowledge and experience with all Microsoft products (Word, Excel, PowerPoint, Outlook, Project)
- Strong analytical and problem-solving skills based on the sound knowledge of applicable regulations and surface land administration
- Excellent interpersonal skills as team player and team leader
- Strong communication and documentation skills in Spanish and English
- Good organization skills; ability to balance multiple priorities
- Strong organizational, written and verbal communication skills and ability to work both independently and in a team-based environment
How to write Tech Analyst Resume
Tech Analyst role is responsible for analytical, analysis, business, reporting, technical, database, server, advanced, citrix, teamwork.
To write great resume for tech analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Tech Analyst Resume
The section contact information is important in your tech analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Tech Analyst Resume
The section work experience is an essential part of your tech analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous tech analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular tech analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Tech Analyst resume experience can include:
- Data analysis, planning, multi-tasking and prioritization skills
- · Excellent troubleshooting and problem management skills in a high pressure environment.
- Strong managing and interpersonal skills
- Self-starter with excellent organization and time management skills able to structure own work and work independently
- Excellent written & verbal presentation and communication skills
- Effectively analyze and prioritize high impact initiatives Engage with customers, partners, and internal stakeholders to understand the primary use cases
Education on a Tech Analyst Resume
Make sure to make education a priority on your tech analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your tech analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Tech Analyst Resume
When listing skills on your tech analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical tech analyst skills:
- Proven teamwork skills, with experience of working within local and remote teams effectively
- Solid analytical skills and problem management skills with the ability to communicate and escalate to managers and development groups
- Strong analytical skills and experience conducting in-depth data analysis
- To understand and effectively learn the skills needed to execute on the job through trainings and on the job learnings
- Good organizational and coordinating skills, able to set priorities
- Strong in programming and scripting, analytical skills and problem solving ability
List of Typical Experience For a Tech Analyst Resume
1
Experience For Infrastructure Senior Tech Analyst Resume
- Good organizational skills (including self-organizational) and time management)
- Strong teamwork skills. Working together to develop a collaborative team atmosphere
- Excellent problem solving and analytical skills and ability to think strategically and logically in a fast paced environment
- Excellent oral and written communication skills are essential as is the ability to think analytically and to clearly communicate with the user community
- Working closely with local and remote teams effectively
- Basic networking skills demonstrating ability to connect and configure computers and peripherals on the count
- Skills set in any of the following domains: Mainframe Systems
2
Experience For Infrastructure Tech Analyst Resume
- Willingness for continued learning to keep skills updated as technologies change
- Experience in digital marketing or networking with a full understanding of DNS configuration
- Experience developing and working with Chef Software. Troubleshoot Chef Client issues and connectivity
- Experience performing tuning
- Validate that the information contained in the Change Request´s ensuring that this information is clear, enough and according with the current standards
- Capable to provide basic Finance concepts and training to people without experience in this area
- Strong knowledge of LVM/File system/Volume Management/NAS filers, EMC Scale IO and Clustering
3
Experience For Senior Tech Analyst Resume
- Strong knowledge of VMware ESXI environment. Understand architecture, capacity restraints and resource planning
- Strong understanding of access directory structures and processes: Single sign on, Realms, KDC, AD, PowerBroker, Sudo
- Knowledge of Tivoli Workload Scheduler (TWS) and previous experience with CA 7 to better understand production batch processing flow
- Good Understanding of TCP/IP Networks PDA’s (Blackberry’s etc as well as the software in use upon them, i.e Bloomberg and RWDS))
- Experience for supporting traders, Corp Investment Bankers and Premium customers
- Professional experience in technology infrastructure operations or technical support
- Relevant professional work experience in hybrid/electrification technology in automotive and/or Medium/heavy duty vehicles and off highway equipment
4
Experience For Senior Business Tech Analyst Resume
- Experience within a Microsoft environment on an enterprise level: Office 365,Windows 7, etc
- Engage in effective, collaborative relationships with partners within Citigroup
- Support internal and external staff to meet the Citi Polices and requirements. Track and manage the delivery of evidences for internal Controls
- Demonstrates competence in related area
- Executive summaries for Director levels to Summarize on Critical and High Priority Major Incidents
5
Experience For Instruct Tech Analyst Senior Resume
- Demonstrate initiative in optimization and or automation opportunities
- Highly adaptive and able to manage multiple priorities within a fast-paced environment
- Experience in a technical environment
- Strong personal work ethic that inspires excellence and enthusiasm
- Ensuring technical visions for the project are aligned with corporate user experience, personalization, analytics, and IT goals
- A proven track record managing search tools and tuning results
- Experience in Enterprise search
- Demonstrated knowledge of search tools such as coveo, elastic search, attivio, lucene, GSA, specifically Lucene, Solr and Lucidworks Fusion
- Experience with Agile/Scrum management tools such as JIRA and Confluence
6
Experience For Field System Tech Analyst Resume
- Creating and maintaining documentation pertaining to product features and work processes while adhering to established standards
- Eliciting, assessing, and authoring business/functional requirements for multiple Markets at a time
- Running Senior interaction at any level and challenge handling
- Working with change management and incident reporting tools
- Ticketing applications - (ServiceNow Reporting, Virtual Tech, Citi Market Place)
- Understanding of RedHat/AIX and Linux operating systems and associated tools
- Answering client questions and addressing issues presented
7
Experience For EDI Tech Analyst Resume
- Understanding Secure Sockets Layer SSL/TLS protocol
- Liaising with local support groups to automate processes to increase group’s efficiency
- Working with CATE to manage the transition of new services and product enhancements from development into production
- Understanding of Domain Name Service
- Understanding of ITIL Change Management methodologies and practices
- Working knowledge of ServiceNow, ResolveIT
- Working in a full ITIL compliance environment (at least One Year)
- Remaining current on Business Analysis practices, techniques, and tools
- Following-up with internal clients about completed tasks to ensure client satisfaction
8
Experience For RFT Tech Analyst Resume
- Translating technical information into business-focused, contextual deliverables
- Flowcharting processes in logical diagrams
- Linking product/data to website or
- Scripting in shell, Python and/or Perl
- Understanding of remote administration via SSH, SNMP, WMI
- Troubleshooting knowledge of WebEx
9
Experience For IS Tech Analyst Resume
- Troubleshooting knowledge of Lync
- Working knowledge, proficient in System Automation for z/OS
- Taking responsibility for the assigned technical deliverables associated with client projects
- Performing QA activities related to the execution of application configuration and data upload activities
- Understanding of computer hardware, mobility devices & client/Server applications
- Working on projects or programs with 2 or more lines of business (LOBs)and cross business initiatives
- Technology road mapping and adoption scenario modeling/forecasting
- To ensure service availability by monitoring servers and highlighting any issues and recommending remedial actions
10
Experience For Cdsp Tech Analyst Resume
- Willingness to provide outstanding customer support while working under pressure when dealing with internal customers
- SQL tuning, database tuning and system tuning
- Provide Tier1 Application support for data warehousing, job scheduling and ETL client solutions
- Cost reduction, sourcing strategy development and execution, manufacturing process assessment
- To be responsible for self-development by attaining knowledge on dev ops, cloud computing and ITIL processes (important from a future perspective)
- As appropriate, recommends changes to functional processing and reporting that would improve the client’s efficiency and service
- Mentors client staff to ensure their ability to support themselves through ad-hoc technical training, consulting and presentations
List of Typical Skills For a Tech Analyst Resume
1
Skills For Infrastructure Senior Tech Analyst Resume
- Corporate IT experience, with Windows ,MS and general networking skills
- Good knowledge of Ansible and Scripting skills
- Excellent written and verbal communication skills are desirable
- Handling ambiguity with Leadership skills and a Strategic thinker
- IT experience with retail hardware and Window’s based operating system’s experience with proficiencies in the following areas
- Hands-on programming in Cognos, Teradata, DB and SQL skills. Along with Reporting tools, ETL (Informatica, etc)
- Strong operational experience administering and tuning DB2 version 11 in 24/7 production
- Proven track record of building strong business relationships and exhibiting political savvy in a complex environment
2
Skills For Infrastructure Tech Analyst Resume
- Demonstrated experience supporting Web and Middleware Infrastructure products in a business critical
- Documentation skills including non-functional, functional, business rule, and business processes
- Experience scripting Perl experience
- Advanced troubleshooting and problem management skills in a high pressure environment for 1-3 years
- Prior experience partnering with the business to manage applications delivery
- Enhance management skills, by resources administration and planning
- Development of reporting and analytical skills
- Problem solving, methodical with analytical skills
3
Skills For Senior Tech Analyst Resume
- Communication skills, Analytical thinking
- Demonstrated very good competence UNIX Shell, Phyton or java scripting
- Extensive years of IT experience with significant technical and operational experience in messaging/collaboration products and services
- Where appropriate, additional skills required can be acquired for Citi Internal Voice Recording systems
- Citigroup Specific Skills: DSI and Windows Batch File Scripts
4
Skills For Senior Business Tech Analyst Resume
- Having experience in identifying process opportunities within in the Organization and worked on creating and managing initiative expenditure proposals (IEPs)
- Working experience writing basic SQL queries
- Working experience writing SQL queries
- Validating that requirements are being met in technical designs
- Leading and/or collaborating with business technical analysts, as well as experience in project stakeholder engagement and relationship management
- Leading and Conduct Major Incidents with High Priority
5
Skills For Instruct Tech Analyst Senior Resume
- Experience gathering, documenting requirements and leading working sessions
- Professional experience designing, coding, and/or deploying software to distributed remote end-users
- Experience in forecasting, tracking and maintaining the team’s budget
- Experience in engineering, maintaining and supporting Unix Systems
- Experience gathering, documenting requirements and leading
- Professional current experience working in an Agile environment and using Agile methodologies (processes, scrum team, stand-ups)
6
Skills For Field System Tech Analyst Resume
- Significant experience with the Texas Railroad Commission and ability to understand boundaries, platting/offset, unitization, and pooling in Texas
- Experience in information technology environments working in support or administrative areas (banking environments is desirable)
- Validate that the information contained in the RFC´s ensuring that this information is clear, enough and according with the current standards
- Work under stress with conflicting priorities and a fluctuating and potentially voluminous operational workload
- Strong knowledge of DWH and Reporting dependent technologies in the below scope
- Professional experience working with complex technology solutions and integrations
- Professional experience creating data/process flows in Microsoft Visio (or equivalent tool)
7
Skills For EDI Tech Analyst Resume
- Experience of working in Agile Behaviour driven development methodology desired
- Proven technical ability with a range of Monitoring and Telemetry tools
- Sets up, operates and calibrates test equipment; verifies/maintains its working condition
- Experience in Financial Planning is required
- Good understanding of project management standards
8
Skills For RFT Tech Analyst Resume
- Experience supporting Red Hat LINUX
- Hands on experience in object oriented programming
- Experience working with technical
- Experience of working in a highly matrix environment
- Technical knowledge and experience with one or more of the following
- Worked on global projects and programs and experience driving minor technology requests, minor projects, major projects
- Detail oriented with the ability to prioritize and perform multiple tasks simultaneously while adhering to deadlines
- Potential to build good working knowledge of the workings of a large financial services firm
- Solid understanding of how master data management works in conjunction with CRM or CDP functionality
9
Skills For IS Tech Analyst Resume
- High experience in evaluating architecture, processes and standards from a strategic perspective
- Extensive years of working experience in IT Operations and extensive years within a change management background
- Hardware knowledge and experience on capacity planning
- Experience - scheduling tool preferably Tivoli Workload Scheduler/OPC/CA Workload Automation (Autosys)
- Experience leading small tech teams
- Strong customer focus and results oriented attitude
- Strong people, in process service and control of change
10
Skills For Cdsp Tech Analyst Resume
- Market Data (Marketsheet, Reuters, Bloomberg, etc.) experience
- Previous Experience with NetApp o/s
- Participating and leading project meetings to ensure understanding of requirements, timing, and resource requirements
- Troubleshooting knowledge of Audio Conferencing and Streaming issues
- Taking responsibility for the assigned technical deliverables associated with client projects while managing a small group of analysts
- Serving as focal point and primary contact to the Technology team facilitates the managing of the technology initiatives
- Authoring and supporting the development of SDLC deliverables
- Assisting and being the subject matter expert on features and capabilities to our Development partners and other product teams to ensure alignment
- Ensuring that the right incident roles are being covered
List of Typical Responsibilities For a Tech Analyst Resume
1
Responsibilities For Infrastructure Senior Tech Analyst Resume
- Strong Testing skills with ability to perform System, Integration, UAT and Regression Testing
- Strong SQL skills on Teradata Databases
- Strong communication and documentation skills in Spanish
- Good interpersonal and communication skills, self-confident and with sound judgment
- Balance and prioritize multiple projects effectively
- Good communication and technical skills. Ability to propose technical solutions to a wide and diverse group of stakeholders
- Effective leadership and negotiation skills would also be of benefit
2
Responsibilities For Infrastructure Tech Analyst Resume
- Excellent communication and presentation skills, both verbal
- Proficiency using MS Word, Access, Excel, VBA, PowerPoint and other database skills
- Respond to and resolve escalated customer-related issues. Utilize scripting skills and in-depth knowledge of Wintel, NetBackup and Networker
- Strengthen financial skills in multinational environment
- Advanced problem-solving, organizational, and analytical skills to advise clients on computing capabilities (required)
- Strong support experience in Win7, Blackberry and wireless devices
3
Responsibilities For Senior Tech Analyst Resume
- Able to multi-task effectively in a high-volume environment
- UI screen development skills
- Experience of relevant Land/Lease management experience in the Oil and Gas Business
- Interpersonal, written and verbal communication skills (English)
- McDonald's business experience/restaurant experience
4
Responsibilities For Senior Business Tech Analyst Resume
- Professional work experience in an Software Development IT environment, with experience in SDLC and Agile methodology
- Organization skills and communication expertise complimented by a technology background
- McDonald's business experience / restaurant experience
- Opportunity to develop enhanced leadership and communication skills to move to more senior positions in the organization or other senior roles within CTI
- Recent experiences in assisting the project manager with project planning and estimating, and identifying technical resources for a project
- Experience working with the business and creating design documents
5
Responsibilities For Instruct Tech Analyst Senior Resume
- Experience in guiding the team functionally and has work closely with offshore team acting as a communication medium between the client and offshore
- Highly effective at communicating and collaborating across multiple team
- Experience with data networking. Understanding how packet loss, latency, bandwidth, jitter, etc. are measured and how they impact communications
- Five or more years of hands-on experience with knowledge of installing complex applications, hardware and troubleshooting techniques required
- Experience on multiple platforms including concepts of networking (LAN/WAN) and IS best practices required
- Active Directory, PC Imaging and Network printing experience required
- Experience with development, testing and deployment of IT solutions
- Good understanding of the global Electric Vehicle landscape
- Excellent understanding of Teradata architecture
6
Responsibilities For Field System Tech Analyst Resume
- Hands on experience in performing optimization activities in Teradata
- Experience in network troubleshooting tools and methods
- Experience in leading metrics and KPI automation
- Proven expertise in Testing the below components
- Strong Knowledge in develop UI screens using RWD framework
- Extensive years of experience with real time video streaming systems in large enterprise environments
- Experience supporting Cisco Collaboration Video endpoints
7
Responsibilities For EDI Tech Analyst Resume
- Experience supporting Cisco Multipoint Control Units (MCUs)
- Knowledge of IBM Platform Symphony, IBM, HP Hardware and firmware, automation, good understanding of change management, incidence management
- Operator experience working with Automated Operations or equivalent
- 3-5years Operator experience with medium to large scale MVS Operating System Environments preferably in a multi-system environment
- Experience working with Windows Print Servers & DHCP reservations
8
Responsibilities For RFT Tech Analyst Resume
- Good working knowledge of network fundamentals
- Experience supporting Trade Floor businesses
- Strong Microsoft desktop operating system/applications installation and support
- Experience in monitoring and budget control is required
- Interoperate lease depth coverage and working interest by formation coverage
9
Responsibilities For IS Tech Analyst Resume
- End point experience with video conferencing devices
- Validate the correct inclusion of the approval classes ensuring that were included the stakeholders of all the countries affected
- Relevant IT technical support experience
- Document all procedures related to the activities of the post and periodical review them to ensure their validity
- Experience with MSBI
- Experience with Five9 or other hosted telephony system
- Basic to intermediate level experience in a Technology Infrastructure role
- Professional experience with Symantec NetBackup
10
Responsibilities For Cdsp Tech Analyst Resume
- Previous professional experience with Network Appliance/NDMP,HTML
- +2 years of experience on backup infrastructure (physical libraries, Data Domain, AVAMAR, etc)
- Good proficiency in Microsoft Office products
- Experience & educational preferences
- Experience in Conceptwave/Ericsson Order Care implementation
- Have knowledge in software development, methodologies, and design. Experience in Scrum/Kanban is favorable
- Hands on experience in UI technologies like HTML5, CSS3, JS, JQuery, Angular
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