Tech Ops Analyst Resume Sample
Waldo Hilll
763 Rosalind Mountain,
New York,
NY
+1 (555) 957 8596
Work Experience
Associate Tech Ops Analyst
04/2016
-
PRESENT
Philadelphia, PA
- Perform implementation steps as prescribed in documented changes, upgrades, installations and outages
- Perform required restarts and recovery activities for incident failures. Perform job execution overrides during recovery activities, as required by documentation and/or directed by the support application teams. Pro-actively monitor and assist team members in performing restart/recovery procedures and validate policies are being performed to standards
- Monitor and process mainframe customer requests for workflow scheduling changes and promote emergency "unplanned" change packages through JPMC's change management application as required. Pro-actively monitor and assist team members in performing requests/change procedures and validate policies are being performed to standards
- IPL related activities
- Understand and follow all ECCS On-Boarding procedures, processes and policies
- Support end to end project assignments
- Perform implementation steps as prescribed in documented plans for system changes, upgrades, installations and follow all change management guidelines
- Communicate to management issues before they escalate or cause a business impact
- As new processes are introduced, document thoroughly and provide detailed information to management and team members
Tech Ops Analyst
11/2010
-
12/2015
Phoenix, AZ
- Understand the ECCS Goals, Coordinate and work with the global production support team
- Professional experience in the AV or Multimedia industry, preferably working for a global organization in Financial Services
- Oversees development and maintenance of the department’s data repository and ensure successful data gathering and validating the accuracy of the data prior to publication of reports
- Experience in identity and access administration, global operations and/or technology risk management is required
- Management experience and demonstrated leadership capabilities
- Assist in maintaining accurate records for Hardware in TAMS and reviewing po's in ePurchase
- Communicate polices/procedures to responsible parties and stakeholders in a timely and clear manner
- Assist in implementation of IT asset management processes and ensure compliance
GSO Tech Ops Analyst
10/2007
-
09/2010
Detroit, MI
- Monitor all IT assets from procurement to disposal using multiple data sources monitoring tools
- Provide asset management data quality and scorecards creation and ensure proper maintenance and reporting to management
- Monitor IT asset management activities and coordinate with other departments/organizations to ensure timely responses to asset management issues or concerns (i.e. server decommission process, asset disposals, license compliance, infrastructure integration support, etc.)
- Maintain server assets in the TAMS registry and PC assets in AIMS registry. Provide asset updates based on client requests; as well as provide authorized clients with ability to make updates to their fixed assets
- Resolve outstanding issues in a timely and professional manner by managing all asset audits and serving as the main point of contact for Asset Administration
- Build strong working relationships with IT Finance, IT Procurement, and IT Departments to ensure awareness of IT asset management policies/processes and proper escalation of issues
- Maintain working knowledge of IT asset management best practices, emergent tools, techniques and procedures in CTS Asset Mgmt Process Control Manual (PCM)
- Maintain/update documentation as required
- Mentor other department members to increase their knowledge of Data Quality compliance
Education
University of Mount Union
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Proven leadership skills with excellent track record in delivering strategic projects managing project resources outside their direct span of control
- Strong interpersonal skills, including teamwork, negotiation, and facilitation
- Two (2) to five (5) years’ experience in Microsoft Windows server skills
- Experience with Tandem batch processing, including submitting jobs and validating data
- Demonstrated experience and expertise in ATM Deployment, Remediation and Troubleshooting
- Windows 7/10 platform support skills (preferably to MCP level)
- Effectively prioritizes and delegates work
How to write Tech Ops Analyst Resume
Tech Ops Analyst role is responsible for administrative, windows, unix, microsoft, procurement, mainframe, training, integration, database, security.
To write great resume for tech ops analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Tech Ops Analyst Resume
The section contact information is important in your tech ops analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Tech Ops Analyst Resume
The section work experience is an essential part of your tech ops analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous tech ops analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular tech ops analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Tech Ops Analyst resume experience can include:
- Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional.
- Strong Technical knowledge on AS400/iSeries including operations and administration
- One (1) to five (5) years’ experience using scheduler software such as Control-M, CA-7 and/or Netbatch
- Five (5) to Ten (10) years experience with UNIX operating system and/or Microsoft Windows server
- Up to five (5) years experience any of the following
- Up to three (3) years experience any of the following
Education on a Tech Ops Analyst Resume
Make sure to make education a priority on your tech ops analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your tech ops analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Tech Ops Analyst Resume
When listing skills on your tech ops analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical tech ops analyst skills:
- Solid background in application support; specialized training or equivalent work experience
- Effectively applies HR practices and policies
- Expertise of skill, knowledge and effectiveness in role and is respected by team as a leader
- Experience of working within a ticketing system with a clear understanding of SLA’s
- Experience troubleshooting and providing resolve for complex web applications/sites, HTML5/CSS3/JS
- Experience administering Windows and UNIX based operating systems
List of Typical Experience For a Tech Ops Analyst Resume
1
Experience For Rev Tech Ops Analyst Resume
- One (1) to five (5) years’ experience using scheduler software such as TWS, Control-M, CA7 and/or Zeke
- Understanding of security best practices for multi-tiered operating systems Personal Attributes
- Five (5) to Ten (10) years using scheduler software such as TWS, Control-M, CA7, Autosys and/or Zeke
- Work with the Authentication development team when any implementations require development work to define scope and requirements of any changes needed
- Manage various application accounts
2
Experience For GSO Tech Ops Analyst Resume
- Record in JPMC’s project/time management systems, all required time (work, vacation, sick, etc.) as directed by IOC and JPMC policies. Enter required employee appraisal information as directed by IOC management
- Control user logical access to organization resources in business applications, according to pre-set of system rules
- Ensure stable operation of the organization’s IT Infrastructure which includes end user support, daily operation and data center operation
- Manage one or more efficiency initiatives
- Be the CCB subject matter expert on one or more products
3
Experience For E-discovery Ops, Tech Ops Analyst Resume
- Manage the engagement in consumables for one or more business units
- Coordinate confidential Legal, Compliance, and HR related retention, collection and/or investigation projects
- Maintain the firm’s browser strategy and roadmap
- Partner with LOB’s to ensure their browser needs are met
- Direct the daily Risk and Control flow of branch operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
- Differentiates performance and recognizes and rewards based on merit
- Able to manage influence upward and downward within function/dept
- Able to efficiently organize own time and work on multiple projects / issues
4
Experience For Tech Ops Analyst Global Identity & Access Management Resume
- MS Office 2010/2013 suite knowledge, Internet browsers
- Intermediate knowledge of relational databases such as SQL and Oracle
- Experience supporting call center applications such as: Genesys Call routing, NICE Call Recording, Aspect Dialers, Avaya and Cisco Voice Management, Tech, IVR/VRU, and softphone applications
- 1-4 yrs experience in AS400 Operations
- Experience in Business Analysts, technology, product management, or project management
- 1-6 yrs experience in Mainframe Operations
- Desktop Support Knowledge/Experience
5
Experience For Gti-cts Tech Ops Analyst Resume
- Advanced Knowledge on VERITAS Net backup administration
- Familiar, knowledge/use of Lotus Notes and Microsoft Exchange mail platforms
- Self-motivated, organized, team oriented person to manage workflow recover data, with the ability to resolve multiple confidential/sensitive, time-critical, and competing priorities and projects
- Two (2) to five (5) years’ experience with mainframe based applications built with IMS, DB2, VSAM, JCL and MQ Series
- One (1) to five (5) years’ experience with file transfer software such as Connect:Direct, NDM, RJE, SFTP or FTP
- Experience with a service desk tool
- Experience in IT technical support
6
Experience For Infrastructure Tech Ops Analyst Resume
- Translate customer needs to requirements and to decompose features into user stories
- Collaborate across teams to plan work and solve problems
- Knowledge of Pickup and Delivery and In-Station operations
- SAFe® SA, SP, or POPM certification
- Knowledge of project management tools such as HP Agile Manager or equivalent
- Knowledge of Linehaul/ULD movement systems and processes
7
Experience For E-discovery Ops Tech Ops Analyst Resume
- Knowledge of FedEx operational processes and technologies
- Interface with LOB Information Risk Managers to identify and resolve potential access control risk issues. ?Follow
- Perform database backups/refreshes in non-prod envs
List of Typical Skills For a Tech Ops Analyst Resume
1
Skills For Rev Tech Ops Analyst Resume
- Strong analytical skills and attention to detail. #DI
- Strong analytical skills and attention to detail.#DI
- SQL Server DBA skills
- One (1) to five (5) years experience using scheduler software such as TWS, Platinum, Autosys, Zeke or CA7
- One (1) to five (5) years experience in developing detailed process workflow with automation orientation
- Experience as a Product Owner working with agile development teams
- Strong Technical knowledge on LMR Batch & Console operations
2
Skills For GSO Tech Ops Analyst Resume
- Experience in AS400 operations
- One (1) to five (5) years’ experience with file transfer software such as SNDM & SFTP
- Develop and maintain good rapport with lines of business. Ensure communication is customer-focused and
- Develop proactive processes designed to alert/eliminate issues before they escalate in priority or business impact
- Experience in customer support orientated environment
3
Skills For E-discovery Ops, Tech Ops Analyst Resume
- Develop strong client relationships and work with both technical and non-technical users on issues
- Support experience
- Experience in a technical lead or support management role
- Understanding of basic TDM/VOIP/SIP Solutions
- Basic understanding of AIX based operating system servers
4
Skills For Tech Ops Analyst Global Identity & Access Management Resume
- Define technical and procedural solutions for database monitoring, tuning and Capacity Management
- Support the continuous improvement of eDiscovery operational processes globally, including request processing, research, preservation, collection and delivery
- Knowledge of the following: Witness, SaS platforms, eWFM Suite, WebStats, Moxie, reporting solutions, java applications, Oracle and Sybase databases
- One (1) to five (5) years using Unix scripting commands such as ksh and perl
- Develops others through coaching and mentoring
- Systems Admin – focused on IBM DB2 LUW V9.5 and V9.7 utilizing functionality like DB2 HADR, DB2 Q-Rep, and WLM
- Support application development partners with implementing change
- Knowledge of browser user profiles, persistent and roaming
- Identify areas where efficiencies can be gained using proactive approach through collection and analysis of metrics
5
Skills For Gti-cts Tech Ops Analyst Resume
- Develop and document process flow detailing functions and accountabilities
- Call center supporting with focus on knowledgebase and workforce management applications
- Knowledge of the following: OnQ, Witness, CallTech, Aspect and Avaya auto dialer products, WebStats, eWFM suite, SaS platforms, Moxie
- Call center supporting, with focus on CallTech and OnQ, Aspect and Avaya auto dialer products
- Manage large scale operation of up to 50 or more people, including staff and management at multiple levels
- Manage large scale operation,including staff and management at multiple levels
6
Skills For Infrastructure Tech Ops Analyst Resume
- Two (2) to five (5) years using scheduler software such as TWS, Control-M, CA7, Autosys and/or Zeke
- F amiliarity with the following products: Microsoft Access, Word and Excel
- Maintain all associated queues (i.e. Peregrine, Central Mailboxes, Central Hotlines etc., in addition to multiple
- Project deployment services for DB2 based systems and products
- Out-of-hours support for Dev, UAT, Prod and DR environments
7
Skills For E-discovery Ops Tech Ops Analyst Resume
- Plan, document and implement database based infrastructure changes
- Contribute to database deployment and operations standards
- Accountable for database security configuration as prescribed by the Firms IT Control Policies
- Have in depth knowledge of Internet Explorer, Firefox, Chrome, and Safari
- Work in collaboration with IT, Business Areas and Legal to identify opportunities where value-added services and systems can provide significant business benefit
- Recommend controls by identifying problems; writing improved procedures
8
Skills For Ediscovery Tech Ops Analyst Resume
- Respond to Service Manager incidents and ensure tickets are completed within the firm’s documented SLAs for
- Understand and follow all 24x7 Production Support procedures, processes and policies
- Acknowledge, troubleshoot, and document pertinent information for incidents assigned to any Production Support Peregrine Service Center queue in the order of priority
- Complete end-user access requests and other work requests according to service level guidelines
- Perform implementation steps as prescribed in documented plans for system changes, upgrades, installations and outages and follow all change management guidelines
- Keep all system access passwords updated according to password change policies
- Communicate to management any variations to documented procedures, processes or policies
9
Skills For CCB Branch Tech Ops Analyst Resume
- Document issues thoroughly throughout the resolution process and provide detailed information to management and team members
- Communicate with customers and management
- Wintel Server side support
- Understanding of backup process, systems monitoring, performance tuning, virtualization, storage technologies such as SAN / NAS, clustering, systems resiliency, and disaster recovery
- Five (5) to Ten (10) of experience with Excel, Word, Access, Visio, and PowerPoint
- Two (2) to five (5) years experience with mainframe and/or Tandem platforms
10
Skills For Tech Ops Analyst Global Identityandaccess Management Resume
- Two (2) to five (5) of experience with Excel, Word, Access, Visio, and PowerPoint
- One (1) to three (3) years experience mainframe and/or Tandem platforms
- One (1) to three (3) of experience with Excel, Word, Access, Visio, and PowerPoint
- One (1) to five (5) years of AIX and Solaris system experience
- One (1) to five (5) years experience with file transfer software such as Connect:Direct, Axway, RJE, SFTP or FTP
Related to Tech Ops Analyst Resume Samples
Central Sterile Tech Resume Sample
Work Experience
• Follows proper procedure to clean and decontaminate instruments, trays, supplies, and equipment received from patient care areas
• Reports any unsafe conditions, defective or missing instruments and/or equipment immediately to the supervisor or designee and removes such item(s) from processing or r...
Professional Skills
• Zero - three years or greater experience h...
• Assures sterility of all materials process...
• Demonstrates knowledge and understanding o...
Tech Analyst Resume Sample
Work Experience
• Retrieve and analyze sensitive HR information for reporting and/or performance (trend) analysis
• Develop automated, user-friendly, executive level reporting for use by our internal HR clients
• Prepare a broad variety of reports and provides data and management information f...
Professional Skills
• Excellent telephone, oral communication sk...
• PC skills including working knowledge and ...
• Strong analytical and problem-solving skil...
Tech Ops Resume Sample
Work Experience
• Responsible for knowledge of departmental paperwork, forms and reporting; prepare with limited supervision
• Provide extensive administrative functions within Technical Operations department
• Valid NC driver’s license
• Creates reports using Microsoft ...
Professional Skills
• Demonstrates excellent client engagement c...
• Problem solving skills (ability to work th...
• Multi-task and effectively prioritize work...
Principal Technical Resume Sample
Work Experience
• Proven ability to deliver on a project’s established scope, schedule and budget
• Provides technical leadership and management for EPRI research projects associated with designing and implementing security technology solutions in an operations technology (OT) environment. This includes implementing...
Professional Skills
• Strong writing and presentation skills. So...
• Demonstrated strong communications (both w...
• Proven ability to communicate effectively ...
Engineering Technologist Resume Sample
Work Experience
• Problem Solving & Initiative: Seeks opportunity to work beyond routine assignments by solving problems of light complexity. Actively seeks out information to increase technical knowledge in area of responsibility. Applies technical knowledge in resolving basic problems encountered in assigned work. Uses initiative in...
Professional Skills
• Demonstrated strong interpersonal and prob...
• Strong interpersonal skills and the abilit...
• Strong teamwork skills which includes coll...
Product & Technology Resume Sample
Work Experience
• Manage regular data imports into IBM’s i2 and iBase
• Day-to-day management of technical operations to support the company’s existing revenues
• Responsible to stand up the Strategic Change and Transformation Management Community of Practice and Advisory Councils CoPs and CoE...
Professional Skills
• Wear personal protective equipment is requ...
• Excellent written and verbal communication...
• Excellent communication, organization, neg...