Technical Product Specialist Resume Sample
Paolo Auer
895 Ratke Mission,
Detroit,
MI
+1 (555) 529 5127
Work Experience
Technical Product Specialist
10/2015
-
PRESENT
New York, NY
- Provide sales application and customer support
- Facilitate end user demonstrations, trainings, and coaching
- Validation and arc performance testing for product development
- Support trade show and events as required
- Support end-user conversion opportunities and defend key accounts
- Manages pre-order activity. Handles inbound and outbound calls in an efficient, professional manner. Generates quotes for Standard Product Offering (SPO) Special Products Requests (SPR)
- Navigates effectively through Molex website to assist customers with specific product questions or alternative recommendations
- Manages post-order activity. Tracks shipments and provides any subsequent documentation necessary to ensure successful and accurate delivery and customs clearance of products. Processes QNs and RMAs as required per department guidelines
Senior Technical Product Specialist
12/2011
-
09/2015
Houston, TX
- Stays current on product knowledge. Studies promotional material on new products and applications as distributed by the marketing department (become expert user with products)
- Acts as a liaison between the sales, product management & design engineering functions
- Experience in diagnostic laboratories with working knowledge and experience of Haematology & Urinalysis
- Sound business understanding
- A passion for Haematology & Urinalysis in a Diagnostic setting and for providing superior customer support and service
- A desire to contribute in a team environment and use your own initiative
- A current driver’s license
- Commercial, technical or sales experience is highly desirable
De-technical Product Specialist Road
02/2008
-
11/2011
San Francisco, CA
- Supports the Technical Product Manager (Engineering representative) in his tasks for the NAR-Product-Team B-SUV
- Setting up, coordinating and tracking the project’s budget
- Coordinating and taking part in market introduction activities of the B-SUV
- Authors and maintains product support collateral to enhance product adoption and usage, including FAQ’s, Technical Tips, technical/functional specifications, etc
- Preferably have experience working in a customer support or technical support role within the access platform industry
- Excellent problem solving skills with specific focus towards establishing root cause
- Have the ability to work from their own initiative, in addition to being part of a growing team
- Able to multi task, prioritise and manage time effectively
Education
Herguan University
2003 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Above average communication skills with good written and oral skills in English ; French a significant asset
- Analytical skills, with experience in solving problems using data and providing practical business insights
- Excellent communication, relationship building, time management and follow up skills required
- Basic computer skills including Windows-based software
- Work experience including experience in SQL to query large data sets to uncover key data points and insights
- Openly present her/his own ideas, written and verbal communication skills,
- At the time of hire: Possesses workable aptitude in hydraulic and electrical system diagnostic skills
How to write Technical Product Specialist Resume
Technical Product Specialist role is responsible for analytical, english, software, microsoft, basic, interpersonal, retail, reporting, java, planning.
To write great resume for technical product specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Product Specialist Resume
The section contact information is important in your technical product specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Product Specialist Resume
The section work experience is an essential part of your technical product specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical product specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical product specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Product Specialist resume experience can include:
- Provides technical assistance outside of ‘standard working hours’ to their support team and/or the duty engineers (on-call support engineers), or managers to assist with High Severity product issues
- Outgoing personality and good communication skills for partners’ interactions
- Excellent written and verbal communication skills, including delivering presentations, and communicating to all levels of users and management
- Quick learner; ability to apply skills and past experiences in new situations
- Excellent communicative and analytical skills combined with high customer orientation, team orientation and self-initiative
- Fluent in English communication skills (speaking, listening, writing, and presentation)
Education on a Technical Product Specialist Resume
Make sure to make education a priority on your technical product specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical product specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Product Specialist Resume
When listing skills on your technical product specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical product specialist skills:
- Communicate effectively with colleagues and customers in remote locations and diverse cultures and drive development items
- Proven track record of success managing site activities, directing resources, and coordinating with clients
- Experience working on projects related to Airline Reservation, Inventory, or Merchandising
- Experience in performing Business Process mapping, with specific emphasis on AS-IS and TO-BE process design
- Experience troubleshooting web technology issues with HTTP debugging tools such as Fiddler/Dev Tools
- Excellent working knowledge of Microsoft Office applications (Word, Excel, Power Point, Access)
List of Typical Experience For a Technical Product Specialist Resume
1
Experience For Senior Technical Product Specialist Resume
- Experience using REST API calls and methods
- Plan, manage, and execute validation/testing of all pre/post services
- Build and maintain a strong level of expertise on various company focused data sets and desired product features
- Demonstrate ability to understand systems like HemoCue products
- Experienced within Laboratory work
2
Experience For Principal Technical Product Specialist Resume
- Recommend, help prioritize and provide context for new development and improvements to the product and delivery process
- Strong professional communication with clients, contractors and internal personnel
- Demonstrated ability to identify process deficiencies and implement improvements
- Conduct product quality support with new issues detected, define containment action when applicable and follow-up solution effectiveness
- Temperature or gas sensor product experience knowledge
3
Experience For De-technical Product Specialist Road Resume
- Strong database knowledge; able to create queries & procedures
- Good Knowledge of pharmacy retail systems (e.g. PharmaClik Rx Nexxsys, Kroll…)
- Experiencing managing projects across cross-functional teams
- HTML/JavaScript/HTTP knowledge to troubleshoot issues and include logging for Engineering escalations
- Provide product training before start-up and commissioning
4
Experience For Technical & Product Specialist Resume
- 10-20% traveling depending on project needs
- Be responsible, either directly or indirectly for the timely training, installation and commissioning of Haematology & Urinalysis solutions at customer sites
- Participate in CSI work for improving the service delivery
- Computer network and Operating systems knowledge (Windows, Linux)
- Perform weld testing on current new released product and software version and revisions
- Apply expertise in quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand advertiser sentiment better
- Assist with troubleshooting to determine root cause of system issues
- Follow up with end users regarding well performance for implementation of system enhancements to specific equipment
5
Experience For Access Platform Technical Product Specialist Resume
- Provide training to customer’s field support network on general maintenance and seal repairs
- Analyze RA database to identify trends, issues, and possible engineering changes to enhance product longevity
- Provide technical troubleshooting and repair assistance (telephone and on-site as required) to the Hobart Service field organization
- Participate in service readiness projects in preparation for new product introduction and existing product changes
- Utilize available reporting or develop Excel reports to quickly analyze and resolve quality/serviceability issues
6
Experience For Technical Product Specialist Immunoassay Resume
- BSc, MSc or the equivalent in a suitable field of engineering or science
- Create custom micro-sites using Sitefinity templates
- Work closely with sales team, product development teams, and marketing team to strategize on business and technical enhancements
- Participate in team meetings to stay up to date on company’s sales and marketing efforts
- Thrive in a fast-paced and evolving environment
- Knowledge of electronics, or gas or temperature sensor products, installation of sensors in an industrial setting
- Participate in the product development ‘Stage Gate’ process
- Make time-sensitive critical decisions in manager’s absence
- Work with a cross-functional team of Business Development, Sales, Services and Marketing to drive a successful, collaborative Go-To-Market motion for EMBU’s Analytics products with soft responsibility of key metrics like GMRR, Revenue and Units
7
Experience For Technical Product Specialist Resume
- Provide technical and business expertise
- Work with customers to define and document requirements for new enhancements to the application
- Analyze, evaluate and where needed document customer business process to define implementation requirements
- Become the expert and evangelist/trainer of new product features
- Participate in design discussions with the product development team
- Participate in SCRUM process and eventually take on the role of SCRUM master
- Help triage and solve business and technical problems
- Perform product demonstrations for potential customers if needed
- Assist the Business Development Manager with strategy and efforts to grow the product
8
Experience For Senior Technical Product Specialist Resume
- Act as a Subject Matter Expert and assist delivery resources for implementation projects as needed
- Interface with product managers and Internal users to translate data and feature requirements into product enhancements (product discussions)
- Create, maintain, and enhance application architecture to facilitate new products and enhancements
- Profile, test and improve the speed and efficiency of application calculations
- Test functionality and ensure accuracy of application functions
- Provide product support for internal and external users
- Provide in-field and telephone product and application support to our customers and field representatives in relation to AP equipment
- To investigate product issues, concerns with customers and provide technical support
9
Experience For Principal Technical Product Specialist Resume
- Be the interface between the customer, commercial teams, manufacturers and other relevant parties in coming up with solutions and resolving technical matters or product issues
- Entry of customer enquiries and problems into a technical database and monitor the process and quality of our services
- Participation in customer trials and evaluations where required
- Participate in scientific meetings and trade shows as required
- Maintain awareness of developments with our products and the broader market. Gather information and understanding of new measurement techniques relevant to our equipment in order to apply this knowledge as needed
10
Experience For De-technical Product Specialist Road Resume
- Generally 10+ years of relevant financial services industry experience, or 7+ years of experience with the product line
- Experience in a Pathology/Histology Laboratory
- Proficiency with Microsoft Office suite is strongly desired
- Ensure equipment is calibrated and in good working order
- Good knowledge of English and Swedish
List of Typical Skills For a Technical Product Specialist Resume
1
Skills For Senior Technical Product Specialist Resume
- Strong multi-tasking and prioritization skills, with a focus on accuracy and on-time delivery
- Effectively communicate escalations to Contact Center Leadership Team for timely effective resolution
- Exceptional written, oral, and interpersonal skills. Ability to communicate information clearly and concisely ensuring customers’ comprehension
- Experience with solution selling or relevant experience in vendor sales
- Professional, enthusiastic presence with ability to effectively work independently and as part of a team
- Multi-lingual skills are preferable for international support
- Communicate effectively with both business-oriented and technology-oriented groups and different levels of audiences
- Experience of technical and/or Product Management experience
- Advanced Excel at least 3 years’ experience. SQL scripting or BI tools experience would be a benefit
2
Skills For Principal Technical Product Specialist Resume
- Good knowledge and work experience of the development processes (PEP) at VW AG
- Experience in development and customer usage of planning/budgeting/forecasting enterprise software and their business scenarios
- Journeyman status in pipe welding with 7 years of welding experience in the industrial pipe welding industry
- Experience in software development lifecycle (SDLC) including Requirement Analysis, Design, Development, Testing and post implementation revisions
- Proven understanding of all pipe welding processes and applications and the ability to weld pipe in all positions with an acceptable x-ray quality result
3
Skills For De-technical Product Specialist Road Resume
- Experience in agile software development and design thinking methodologies
- Strong understanding of technical software products
- Travel domain experience working in a global delivery model
- Experience in leading Joint Application Design (JAD) sessions to elicit/scope business requirements
- Experience of creating use cases, sequence diagrams and process flow diagrams; and
- At least three (3) years’ experience in networking product in Singapore
4
Skills For Technical & Product Specialist Resume
- Prioritize incidents according to ITIL model
- Experience in equipment tool configuration and ability to support others in troubleshooting
- Independent and highly self-motivated with a strong customer focus
- Experience with Data Analysis and Database Methodologies
- Experience with Healthcare Interface protocols, such as HL7 / FHIR
- Experience in a technical product support role
- Technical experience - small engine, outdoor power equipment
- Experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)
- Strong focus on learning, with ability to share knowledge and quickly learn and adapt to change
5
Skills For Access Platform Technical Product Specialist Resume
- Experience with enterprise network configuration, DNS and troubleshooting methods
- Experience in Technical support, Development or System administration
- Demonstrates honesty, keeps commitments, and behave in a consistent manner
- Technical phone support experience
- Previous experience in a relevant similar position
- Experience in business and systems analysis
- Experience in Agile software development practices
- Experience in ABAP, SAP workflow, object-oriented concepts and SAP FI (ideally AP) would be a distinct advantage
6
Skills For Technical Product Specialist Immunoassay Resume
- At least 3 – 5 years’ experience in a similar position
- Experience with UC, PBX or related communications applications or products
- Fielding customer phone inquiries qualifying sales leads, evaluating applications and providing customers applications and systems support
- Willing and able to complete technical testing and training as required
- Loading of Customer Directories using back end facilities or via third party managed services
- Loading and maintaining of customer Destination Lists
- Identifying training needs of customers and distributors
- Ensuring the Products are current and in working condition in our lab and also demonstration containers
- Willing and able to be part of international projects and initiatives
7
Skills For Technical Product Specialist Resume
- Assisting in the preparation of Customer Directories
- Operating systems (Windows, Linux)
- Capable of demonstrating, presenting and facilitating in front of small groups
- Responsible for technical product training and contributing to training material enhancements
- Ensure compliance to agreed paint specifications, related technical standards, working procedures, and best painting practices
- Log incoming communications including, but not limited to, e-mails and phone calls for field support analysis
- In collaboration with Marketing, update/create materials and supportive documentation for training external users
- Working with maintenance and/or operations activities on valves and hydrants in developing programs, project management or field operations
- Expert level knowledge of troubleshooting and repair of gasoline and/or diesel marine or Industrial power products
8
Skills For Senior Technical Product Specialist Resume
- Knowledge of primary PC based and/or electronic Diagnostic troubleshooting equipment in use
- Communicate technical explanations to customers with different levels of technical knowledge, using a clear and professional approach
- Work under pressure and meet deadline requirements complimenting a proactive and flexible approach with a resilient and results - orientated nature
- Move within office and manufacturing complex, write by hand and keyboard, and perform general office functions
- Knowledge of Web-orientated Languages, including SQL, HTML, and Java script
9
Skills For Principal Technical Product Specialist Resume
- Have the ability to understand one line wiring diagrams, control circuit drawings, and electrical schematics
- Prepare Costing Tables (to be applied to call detail) for each customer take-on
- Bi-lingual - English and French speaking
- Advise customers on proper use of Hempel products and coating systems
- Work according to the client ITIL process for Incidents
- Assist with the response to RFI and RFP during sales cycle if needed
- Interface with Application Engineering and Database Development to provide efficient and sustainable architecture strategies (technical discussions)
10
Skills For De-technical Product Specialist Road Resume
- Improve scalability and maintainability of existing application functions
- Conduct installations, demonstrations and training for customers and employees on our range of anatomical pathology products
- Monitor and co-ordinate the updating of system software in field
- Optimistic and a ‘can do’ attitude in resolving technical issues
- Receive and register incidents from customers via Phone or E-mail, making sure they contain the vital information
- Categorize and connect incidents to existing problems as a part of the continuous improvement of the product
- Always be able to start an investigation of a previously unknown before escalating incident further
List of Typical Responsibilities For a Technical Product Specialist Resume
1
Responsibilities For Senior Technical Product Specialist Resume
- Utilize technical skills and background to perform deep analysis of complex issues
- Necessary retail skills
- Partner with Product, Marketing, Engineering and additional teams to improve product quality and resources that help scale support & operations workflows
- Measure client impact of known issues and technical failures to communicate to Engineering and client teams when appropriate
- Ensure procedures are being followed in the field to improve consistency and efficiency in the execution of work and accuracy of data collected
- Work closely with the team to troubleshoot equipment problems and escalate reoccurring issues
- Possess leadership qualities including conflict resolution
2
Responsibilities For Principal Technical Product Specialist Resume
- Respond to requests for information from Dealers, OEMs, Customers, and internal VPA personnel. Seek and obtain training and information on new Client products
- Maintain customer contact database
- Tertiary qualifications in a scientific or technical field relevant to the practice of pathology
- Provide input and consult with the Product Leader and Investment Policy Committee (IPC) on investment direction and/or strategy related to the managed investment product line to shape advice and guidance. Has thorough understanding of Edward Jones business model, philosophies and values
- Perform as a subject matter expert in the development and delivery of managed investment product training for financial advisors and internal stakeholders as needed
- Lead multiple vendor/asset manager/carrier/strategic partner relationships in order to ensure financial advisors have a consistent supply of high quality products and support aligned with the firm's advice and guidance to meet client needs
- Drive vendor/asset manager/carrier/strategic partner business plans, wholesaler effectiveness, and alignment with firm advice and guidance, holding them accountable for results and compliance
- Collaborate with stakeholders across the firm to ensure alignment of vendor/asset managers/carriers/strategic partner, client, and branch-facing messages related to the
- Drive vendors/asset managers/carriers/strategic partners and leaders to develop products, influencing product design, to meet client demands. Analyze proposed changes to ensure products are competitively priced and aligned with Edward Jones advice & guidance
3
Responsibilities For De-technical Product Specialist Road Resume
- Collaborate with vendors/asset managers/ carriers/strategic partners and internal stakeholders to drive systems, tools, data, customer service and process alignment and enhancements related to the managed investment product line
- Monitor and control project paint inventory and update sales office. Conduct coating condition surveys on shore and off shore when required
- Resolve product partner issues/problems when they occur
- Achieve results with and through others; serve as a mentor to others within the Managed Investments team
- Demonstrate an ability to apply advanced product and industry knowledge to identify business opportunities and risks. Possess the ability to lead and/or manage special projects within the department or division
4
Responsibilities For Technical & Product Specialist Resume
- Keep parties informed about progress of work
- In case of deviations or non-conformity to specifications, advise customer in writing, offer recommendation for corrective action, and follow up with implementation
- Ensure Technical Service equipment is used in accordance with company procedures
- Resolve incidents within SLA
- Escalate incidents to Incident Analyst when necessary
- Give feedback to customers on incidents
- Retrieve all necessary information for further investigations
- Shall be able to resolve all standard types of incidents
5
Responsibilities For Access Platform Technical Product Specialist Resume
- Update knowledgebase with relevant information
- Assign incidents correctly to 3rd party organizations where that is included in customers service agreement
- Actively participate in internal educations
- Report discovered deviations in process execution to management
- Notify the superiors when further instructions or educations are needed
- Database knowledge, primarily MySQL and MSSQL with focus on data manipulation
- University education in Information Technology, Computer Science or equivalent
- Regular phone contact with Miller District Managers to develop sales leads and follow up with customers and distributors on sales status
- Work with Applications engineering on development of new weld programs and also perform performance tests on all existing weld programs we provide in our products
6
Responsibilities For Technical Product Specialist Immunoassay Resume
- Responsible for the design and manufacture of shipping crates used to transport product to and from field locations where we are providing demonstrations and training on equipment
- Responsible for procuring the necessary materials used when providing training and demonstrations of products to customers at their locations and when hosting customers at our lab facility in Appleton
- Build and maintain relationships with our End User Customers
- Or more travel required in North America and International locations
- Leverage product expertise to investigate, triage and resolve issues with Facebook’s ads & business products
- Collaborate closely with Engineering and Product teams to understand product functionality on a technical level and document that knowledge to scale to other related support teams
- Monitor and analyze advertiser confusion and bug escalation trends
- Technical expertise in SQL to efficiently query large data sets to uncover key data points and insights
7
Responsibilities For Technical Product Specialist Resume
- Communicate issues to both technical and non-technical audiences
- Manage RA/Warranty Claim process, generate failure analysis reports, and provide world class repair vs. replace proposals
- Work with customers and local repair shops to manage pump swap-out and field repair
- Provide regular proactive recommendations to customers for preventative maintenance and seal kit notifications
- Assist the Quality and Operations teams at the Machine Shop with related projects
- Assist with application support for targeted growth opportunities
- Assist with development of white papers based on field success stories and competitive displacement wins
- Review warranty and contract claims for technical merit and process within approved limits
8
Responsibilities For Senior Technical Product Specialist Resume
- Broad knowledge about computer hardware and peripheral units
- Responsible for complaint investigations
- Maintain Design documentation (DHF) within Design Control
- Participate and maintain risk analysis
- Practical laboratory work within biomedical analysis
- Participate in improvement projects for the product group
- Support other technical specialists in other product groups
9
Responsibilities For Principal Technical Product Specialist Resume
- Manage item-set-up including but not limited to: interpretation of customer blue prints, building master specifications, and coordinating systems solutions between multiple specification systems and Oracle
- Evaluate requests from customer service, pricing, marketing, sales and engineering using an understanding of manufacturing processes and industry standards to ensure feasibility
- Challenge inconsistencies in customer requests and recommend changes and solutions to achieve customer objectives
- Collaborate with engineers, analysts and programmers as new business processes and techniques are developed to automate and reduce waste in the item-set-up process
- Be the primary McKesson Canada contact with all third parties (Adjudicators, Payors, Pharmacy system Providers, Pre/Post service providers, External Switch services)
- Lead the effort to identify and design new pre/post services based on customers’ business requirements
- Manage and optimize the network service for the electronic transport of drug reimbursement claims
- Fully qualified to execute job/role accountabilities; work independently on most aspects of work
10
Responsibilities For De-technical Product Specialist Road Resume
- Respect and adhere to company policies and procedures
- Sustain job performance standards and objectives set through the progress and appraisal guidelines
- Present and articulate technical concepts through demonstration and installation of all solutions
- Understand, process, and translate customer’s complex problems into potential sales opportunities
- Conduct digital technical presentations remotely, to accounts as a means to achieve a “technical close,” driving adoptions and revenue opportunities for business
- Provide customer feedback to product development teams to guide future product and service offerings
- Provide market intelligence on competitive products and services
- Advise product and project teams to ensure the technical support and digital product fulfillment needs are understood and addressed in parallel to product development efforts
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