Technical Publications Resume Sample
Rowan Reichert
9025 Connelly Lock,
Los Angeles,
CA
+1 (555) 939 2528
Work Experience
Manager, Technical Publications
01/2018
-
PRESENT
Los Angeles, CA
- Able to articulate and stick to the Information Engineering Model for NetApp’s Product operations team
- Excellent oral and written communication skills are essential, especially presentation skills to executives
- Demonstrated experience working with managers, architects, strategists, and individual contributors on complex content planning and delivery projects
- Strong understanding of content creation, re-use, and delivery principles and practices, especially XML and CMS-based solutions
- Prior experience with developing budgets and controlling costs
- A demonstrated ability to manage professional level employees. Assigning career and training paths across the organization
- Good visual and online skills for IE presentation. Previous work with web property teams
- Great understanding of what metrics are needed to present to Executives
- Works with Senior Management and Vice President level employees to address issues across companies and functions
Technical Publications
04/2014
-
08/2017
Houston, TX
- Providing planning and budgeting support for all R&D programs as it relates to the creation, translation, and delivery of user and service documentation, and user interface localization. This includes impact assessments, labor analysis, and workflow planning for new product introductions, major program efforts, minor programs, and sustaining initiatives
- Maintaining and improving internal department processes, desk procedures and content specifications in response to service requirements, user needs, tool implementations and upgrades, etc
- Working closely with product development teams; engineering teams; quality and regulatory teams; supply chain teams; vendors; and others in Ultrasound to ensure Technical Communications deliverables are provided on time, with high quality, and that they comply with all standards, processes, and control requirements
- Establishing and maintains collaborative relationships with key individuals throughout Ultrasound and other Philips organizations to proactively share information, advance ways of working, and focus on continuous improvement
- We are looking for an enthusiastic people manager who is able to take a high level of individual responsibility for
- Building and leading a strong team of individual contributors, including hiring, training, developing, supporting, engaging, and motivating the team to perform at a high level of quality, productivity, and efficiency
- Creating and managing detailed deliverable schedules for multiple concurrent projects, and ensuring program milestones are met
- Ensuring compliance with regulatory requirements and corporate standards
- Researching and implementing new technologies and tools that can improve documentation quality and department productivity
Technical Publications Intern
04/2010
-
02/2014
Detroit, MI
- The position reports to the Senior Director of Global Engineering
- Good motivator, and change agent
- General knowledge of English grammar, punctuation and overall writing skills
- Coordinate and fully support the development and delivery of Nissan & Infiniti Service Manuals, Service Manual Amendments, Flat Rate Times, Vehicle Owner's Manuals, Navigation Owner’s Manuals, Warranty Information Booklets, Electronic Quick Reference Guides, Printed Quick Reference Guides, Pre-Delivery and Inspection Forms
- Excellent communications and strong project management skills
- Managing, developing, and motivating Technical Communications staff to ensure the team produces high-quality and compliant user documentation, service documentation, and UI localization files for all R&D programs, and meets all program schedules and milestones
- Performing team management responsibilities, including hiring and training staff, and holding performance reviews
Education
Emory University
2005 - 2009
Engineer's Degree in Technical Writing
Professional Skills
- Excellent professional communication as well as strong influencing skills
- Excellent project management, planning, research and writing skills
- Proven networking skills and ability to work collaboratively across global environments
- Detail-oriented and highly organized while possessing excellent follow up and time management skills
- Excellent knowledge and practical skills with Microsoft Office products and with Adobe Creative Suite, including InDesign, Photoshop, and Illustrator
- Excellent written, verbal, presentation and communication skills
- Excellent product technical skills
How to write Technical Publications Resume
Technical Publications role is responsible for interpersonal, microsoft, leadership, government, research, reporting, finance, adobe, presentation, purchasing.
To write great resume for technical publications job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Publications Resume
The section contact information is important in your technical publications resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Publications Resume
The section work experience is an essential part of your technical publications resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical publications responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical publications position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Publications resume experience can include:
- Excellent interpersonal skills and experience in interactions at all management levels
- Excellent interpersonal and customer relationship management skills
- Strong process skills and attention to detail
- Proficient professional written and verbal communication skills including briefings and presentations to senior leadership and customers
- Stakeholder management skills working with operational, development and non-technical teams
- Proven experience managing relationships with external translation services
Education on a Technical Publications Resume
Make sure to make education a priority on your technical publications resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical publications experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Publications Resume
When listing skills on your technical publications resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical publications skills:
- S proven working experience in technical writing
- Proven working experience in technical writing
- Proven history of building and training strong, positive teams and ability to supervise staff across multiple sites
- A good working knowledge of current technical publications production methods and skill requirements
- Prior Navy technical, acquisition or program management experience required with a working knowledge of Navy procurement processes desired
- Solid knowledge and experience in project management, planning, and resource allocation
List of Typical Experience For a Technical Publications Resume
1
Experience For Manager, Technical Publications Resume
- Experience with proven results in managing multiple projects simultaneously
- Effectively interfaces with customer specialists and Tech Order Management Agency (TOMA)
- Setting priorities to align with Engineering, Marketing, Sales, and Application Engineering needs
- Demonstrated expertise and success in managing large technical writing teams and projects
- Five or more years’ experience in managing a team of professionals required
- Building a strong technical publications team to support Microsemi's worldwide operation
- Strong technical and mechanical aptitude and a broad knowledge of Komatsu products and systems
- Monitoring deliverables and processes to ensure technical accuracy and quality
2
Experience For Technical Publications Manager Resume
- Working knowledge of Time Compliance Tech Order (TCTO) development and distribution
- Administer public relations program, including compiling and updating lists of contacts, writing and disseminating press releases
- Support director of marketing in enhancing current processes for development, order, processing, and cost reduction initiatives for all managed print assets
- Responsible for receiving updated technical data from various sources and incorporating into current and future documentation
- Manage all areas of technical writing and printing
- Provide guidance and coaching to staff ensuring departmental goals and targets are met
- Assist with capturing and editing screen shots for localized manuals
- Create tickets in content tracking tool to ensure issues with existing manuals are documented for future releases
3
Experience For Technical Publications Specialist Resume
- Creates and documents service, repair, and maintenance procedures for repairing and maintaining ESG products through Service Manuals for use by technicians
- Work with tools developers to maintain authoring applications and migrate content to a structured authoring environment
- Drive development of tracking, reporting, and change management processes
- Develop methods and strategies for assessing large amounts of data cleansing and data integrity
- Identify training requirements, to ensure the team is kept abreast of changing publications technology
- Evaluates existing publications for quality, relevancy, and accuracy
- Researches and translates technical information into customer-facing documents for non-technical and technical users
- Data formats could include both paper and electronic forms of media used during product operation and maintenance
- Extensive expertise with XML, DITA, XSL, style sheet development, and single source publishing
4
Experience For Technical Publications Lead Resume
- Write, edit, format, and proofread engineering manuals, service manuals, design/install/test guides
- Provide assistance in responding to customer inquiries
- Contribute to the evaluation and implementation of engineering changes
- Follow up of the content and quality of technical documentation according to the required specifications both from a safety and legal perspective
- Proficient in MS/Office software and desk top publishing systems, DITA, and Content management systems
- Interface internally with all disciplines of Engineering, Sustainment, Functional Organizations and Program Management
- Oversee the process of technical publications from planning to delivery
- Define standards and quality assurance for publications, including updates
5
Experience For Technical Publications Administrator Resume
- Work with internal teams to obtain an understanding of the documentation requirements
- Produce accurate and timely reporting of technical publications status throughout its life cycle
- Manage all contractual commitments, including internal and external “customers” and third party developers
- Direct and manage all proposal activity to ensure all deliverables and pricing conform with the particular program
- Maintain frequent contact with other functional areas, contract engineering services and suppliers
6
Experience For Director, Technical Publications Resume
- Work with external localization vendors, monitoring their progress
- Create and manage decals and decal related content used by manufacturing, ESG dealers and end user customers
- Ensure interdepartmental cooperation for the providing of technical information that is required to develop ESG publications
- Supply ESG trainer’s technical information, documentation, and graphics for development of CBT, video, and classroom training programs
- Coordinate with Training and Support organizations to promote efficient reuse of content
7
Experience For Technical Publications Team Leader Resume
- Acts as the primary interface between the Technical Publications Service and TRU’s departments such as Engineering and Product Support
- Create and maintain various sales forecasting reports and determine future trends
- Perform needs analysis of existing/potential customers
- Keep in touch with customers and their changing needs for documentation media and delivery methods
- Hazards associated with moving parts, radio-frequencies, fuel, oxygen, nitrogen
- Definitions of Warning, Cautions, Notes
- Takes ownership of Technical Publication team’s success, meets with team regularly through 1:1’s
- Research, write, edit, and structure assigned topics
- Proactively explore architectural and platform issues relevant to the products, and provide technical assistance to Professional Services, Education, Support, and other technical writers
8
Experience For Senior Technical Publications Consultants Resume
- Provides leadership, development and guidance to team responsible for creation, localization, and release of user’s manuals and other publications at both Sunnyvale, CA, and Madison, WI locations
- At least ten (10) years’ experience in technical writing (and of those, at least 2 in Medical Devices) based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources
- Well versed in change introduction processes
- Knowledge of design software and other software’s necessary to perform the essential functions of the job
- Corresponds with TIPL tech pubs team assigned to the coordinator’s projects
- Performs reviews of documents produced by TIPL tech pub specialists assigned to the coordinator’s project
- Leads internal process documentation
- Fields all documentation requests and schedules and tracks the progress of each
- Supervises, trains, mentors, and directs the other technical writers on the team
9
Experience For ED Technical Publications Manager Resume
- Determines and secures the appropriate hardware and software to meet the department goals
- Creates, develops, and maintains customer-facing documents in line with the level of education of the end user. Documents include system user’s guides, software release notes, technical notes, and F1 context-sensitive help for online use
- Conducts interviews with various users, input providers, and technical staff to gather and organize source material for documentation creation
- Recommends formats responsive to user requirements
- Analyzes complex project needs and translates this into plans and deliverables
10
Experience For Technical Publications Analyst Resume
- In conjunction with Product Managers, Developers and Quality Assurance engineers, define and prioritize documentation requirements for FICO’s products and processes
- Work independently, as well as with team members; self-motivated; ‘can do’ attitude
- Research, develop, produce and sustain F-15 Technical Publications products
- Experience managing a team of diverse individuals – proven ability to manage, motivate, collaborate with, and lead teams through end-to-end document creation in a fast-paced environment
- Detail-oriented and able to distill complex information into readable, relatable documents for internal and external clients
- Comfortable with ambiguity: positive attitude toward change and inevitable mid-project course corrections
List of Typical Skills For a Technical Publications Resume
1
Skills For Manager, Technical Publications Resume
- Clear and concise oral and written communication skills, and excellent interpersonal skills
- Exceptional communication, organizational, and problem-solving skills
- Proven ability to establish excellent working relationships with clients, peers and team members
- Prior Semiconductor or high-tech industry experience
- Documentation strategy and architecture experience: able to scope and prioritize needs across products and departments
- Prior experience in a multidisciplinary and multi-cultural environment
- Knowledge and experience in team and skill development
- Exceptional project management skills and ability to lead various projects in parallel
2
Skills For Technical Publications Manager Resume
- Establishing strong professional relationships with stakeholders across the organization
- Demonstrated track record of successfully creating and releasing Engineering Change Orders in a manufacturing environment
- Experience developing and maintaining documentation in a structured authoring environment (e.g., XML/DITA)
- Relevant experience in proposal management and or technical writing/editing
- Experience leading teams focused on delivering technical manuals
- Experience working in a highly regulated industry, as well as working in a procedure-intense department
- Experience in managing multiple vendor collaborations simultaneously, including localization
- Experience dealing with the rules and regulations surrounding Sub-Contractor Intellectual Property
- Experience resolving technical issues related to cost and schedule
3
Skills For Technical Publications Specialist Resume
- Experience working with internal and external customers to resolve complex issues
- Additional knowledge and experience with document editing and graphics tools such as Adobe Creative Suite; Microsoft Office; or Adobe PageMaker
- Experience supporting military aircraft F-15 and F-18
- Establish and maintain effective working relationships with coworkers, managers, and internal/external customers
- Experience with documentation and publishing technologies such as XML and content management systems
- Experience managing Technical Publications teams in high-tech companies
- Highly experienced in preparing high quality documents for global end users
4
Skills For Technical Publications Lead Resume
- Proven track record of working with international partners and suppliers to develop and deliver program solutions
- Experience as a technical writer in a manufacturing environment
- Experience documenting manuals on complex systems or equipment
- Operate various office equipment including but limited to computers, projectors, video and digital cameras
- Proven ability to anticipate and address stakeholder needs in problem solving and risk mitigation
- Manage projects and create project plans and timelines, juggle multiple and competing priorities
5
Skills For Technical Publications Administrator Resume
- Experience authoring for international audiences
- Experience developing documentation strategies for large organizations
- Experience with the development of technical manuals for military customers
- Leadership and personnel management experience
- Experience with products deployed in both premise and cloud solutions, and for cloud based service offers in the Telecom industry
- Excellent attention to detail and organisational ability
- Experience and advanced knowledge of Adobe Framemaker
- Experience with airline and aircraft manufacturer’s technical documentation
- 1plus year experience in a supervisory/manager role
6
Skills For Director, Technical Publications Resume
- Establish and maintain positive customer relationships in order to provide excellent customer service
- Content Management System (CMS) experience (such as SDL LiveContent Architect)
- Strong knowledge of illustration development and delivery formats
- Hands-on experience with the latest tools and technologies from Adobe, Microsoft, and other vendors
- Ensure technical publications are complete and available prior to new product launch and delivery
- Demonstrated performance in the area of technical publications and document management
- Exercise good and ethical judgment
7
Skills For Technical Publications Team Leader Resume
- Work with internal clients and team members to manage goals and priorities
- Proven ability to manage, motivate, collaborate with, and lead teams in a fast-paced environment
- Experience with budget management and supplier relationships
- Experience with content management systems (e.g., SDL LiveContent Architect)
- Think strategically to scope and prioritize needs across products and departments
- Working knowledge of structured authoring and publishing tools (e.g., oXygen, Arbortext Editor, XMetal)
8
Skills For Senior Technical Publications Consultants Resume
- Keeping up to date with technologies to produce and distribute product documentation efficiently including business processes and hardware/software solutions
- Understanding of bonding and torque parameters
- Creating task flows for removal, installation, testing of equipment
- Understanding of workflow, revision control, single-source document publishing
- Understanding of manufacturing bill of materials structures and configuration management
- Developing and improving internal processes and procedures in support of all team activities and responsibilities
- Working knowledge of industry tools used to develop, maintain, view and distribute S1000D Technical Manuals
- Working knowledge of Earned Value Management (EVM) on high value programs
9
Skills For ED Technical Publications Manager Resume
- Working knowledge of Microsoft Office Tools (Word, PowerPoint, and Excel)
- Working knowledge of illustration development methods, tools, and delivery formats (e.g., Adobe Creative Suite)
- Acting with integrity as a company agent and steward of Philips resources to protect and ensure the business prospers
- Administering company policies and programs fairly and consistently to ensure full compliance and high level of employee trust in the organization
- In-depth understanding of documentation methodologies such as single-sourcing, topic-based writing, and conditional publishing
10
Skills For Technical Publications Analyst Resume
- Prepares pricing quote and resolves issues related to pricing or scheduling requirements
- Ensure that technical information from manufacturing, purchasing, and engineering is analyzed, documented, and translated into ESG technical publication format
- Comfortable with reporting / presenting on issues upwards through the management chain to the required level
- Support and implement solutions to the tools and processes used for the authoring and publishing solution
- Provide customized reports and recommendations supporting ongoing business decisions or initiatives
- Ensure detailed project planning and control including
- Allocation of resources and tasks, define competences, methods and planning for the creation and updating of technical documentation
- Liaise with Management and Purchasing functions for resource issues and planning
- Support identification of organizational & business improvement opportunities using quantitative analysis to drive decision making
List of Typical Responsibilities For a Technical Publications Resume
1
Responsibilities For Manager, Technical Publications Resume
- Research and provide technical information used to develop and maintain logistics products and engineering data
- Manage and mentor other writers, to include contract writers, and providing technical documentation assistance to other functions
- Work with printing firms to communicate new deliverables and timelines
- Accomplish all work using computer generated artwork, photographs and text
- Manage and conduct annual performance reviews with your direct reports in line with the Global Performance Management process
- Monitor technical data development at the program level to ensure data is developed and delivered on schedule and in accordance with contract requirements
2
Responsibilities For Technical Publications Manager Resume
- Evaluates configuration changes for impact to publication data
- Prepares and negotiates contract statement of work
- Supports presentations and program management briefings
- Coordinates publication schedules and develops reports
- Makes recommendations for new business and supports implementation of new projects
- Manages technical documentation standards and processes, technical documentation vendors, and publishes HAL standards manuals
- Manages personnel in the assembly, packaging, and preparation of shipping and distribution of publications, including technical publication libraries onboard HAL planes; fill requests for manuals & revisions
3
Responsibilities For Technical Publications Specialist Resume
- Oversight of the printing and duplication function at Hawaiian Airlines
- Sets realistic performance goals, resolves conflicts, and establishes realistic standards; Adapts to change, creates strong positive relations, and is fully accountable to for the actions of the department
- Leads team towards a customer service orientation that anticipates and responds to customer needs, fiscal acuity, and a focus on the positive instead of the negative
- Assigning, scheduling, and tracking technical end-user documentation and other marketing collateral
- Motivating, training, and coaching the team
- Managing a team of technical writers in India (different offices)
- Assists in writing, editing, and proofreading Marketing and Sales Promotion collateral including websites, catalogs, sales promotions, submittals, written guide specifications, brochures, promotional pieces and any printed marketing materials
4
Responsibilities For Technical Publications Lead Resume
- Ensures documentation meets or exceeds company standards for corporate guidelines, and branding and technical accuracy
- Develop and maintain relationships with internal customers, marketing, vendors, etc
- Drive efficiencies throughout the department
- Ensure high level of integrity and accuracy of the manuals and guides
- Provide maintenance and operations technical data to ensure sustainment capability of products and services
- Contribute to the development of systems support requirements
5
Responsibilities For Technical Publications Administrator Resume
- Creates quantity estimates to support Contract Proposal Basis of Estimates at work center level
- Contribute to logistics support influence on product designs
- Ensure that technical documentation complies to the relevant Corporate Standards for Tetra Pak Technical Publications
- Recruit and develop competences within the department
- Plan and control the budget for the department (relevant CC)
6
Responsibilities For Director, Technical Publications Resume
- Manage strict compliance of departmental material creation standards as it applies to material creation to ensure a consistent and high-quality service publication
- Provide annual capacity cost projections based on planned new product introductions, special projects, and departmental needs. Manage spending to ensure actual capacity costs are within capacity cost budgets
- Establish goals and action plans as they relate to material creation. Goals and action plans to be in alignment with other publication department goals and company corporate goals
- Coordinate job related training for direct reports to improve departmental productivity and efficiency. This includes cross training within the department to limit production losses in the absence of an employee
- Collaborate and communicate with other managers within the publications department to ensure activities are in alignment throughout the publications department
- Conduct quarterly and annual performance reviews with all direct reports
- Manage and maintain information technology tools (computers, printers, software, etc.) within the department to ensure a highly efficient and productive work force
- Manage all vendor outsourcing as it pertains to material creation. This includes determining when outsourcing is a good decision for the department, managing vendor contracts, managing vendor activities and managing vendor costs
- Provides technical leadership for the Technical Manuals team to ensure compliance with customer publications requirements
7
Responsibilities For Technical Publications Team Leader Resume
- Develop T-100 Technical Manual Program Plan to document and control tasks identified in the Technical Manual Contract Requirements (TMCR)
- Lead Technical Manual activity through guidance conference, business rules review, development, in-process reviews, certification, verification, delivery and updates
- Solves complex technical problems and provides effective and innovative solutions
- Working knowledge of ASD/AIA S1000D Issue 4.1 International Specification for Technical Publications Utilizing a Common Source Database and MIL-STD-3048A Air Force Business Rules for the Implementation of S1000D
- Strong interpersonal skills in order to influence, collaborate and work effectively with all levels of internal and external leadership as part of an international team
8
Responsibilities For Senior Technical Publications Consultants Resume
- Generate all custom graphics, charts, presentations as required
- Establish style guides and templates
- Produce/maintain Orientation Packages: General, Step1, Step2 and Studies Compendium
- Define and maintain the information architecture with a comprehensive library of technical terminology and documentation
- Plan, develop, organize, and document operational procedures and manuals
- Review manuals and data to ensure editorial and format consistency
9
Responsibilities For ED Technical Publications Manager Resume
- Recognize and coordinate appropriate escalations
- Develop knowledge of systems, network software, hardware, database and applications, as well as, hardware/software configurations
- Plan the development and delivery of all Technical Publications Development products
- Work closely with Engineering and Product Management to develop new product operator and technical manuals; which include operation, maintenance and trouble shooting content
- Write or draft technical reports, articles or related material based on research, investigation or analysis
- Review and evaluate reports/documents to meet industry standards
10
Responsibilities For Technical Publications Analyst Resume
- Draw, create and or select graphic charts, working drawings, illustrations, maps etc. for publications. Adapt sketches and drawings to meet specific technical or publication requirements
- Review and coordinate the preparation of reports, papers, and presentations for management
- Review and revise policies, procedures, and standard rules and regulations as required
- Schedule work flow and set timelines with other departments to ensure completeness of projects. Integrate flows and timelines into master processes such as the Product Lifecycle Process (PLP)
- Create and/or review and edit ECNs and technical bulletins on all products
- Index and cross-reference documents such as bulletins and manuals
- Studies blueprints, sketches, drawings, parts lists, specifications, mock-ups and product samples to integrate and delineate technology, operating procedures and production sequence and detail
- Meet with managers and engineers to understand the product specifications and document procedures as required
- Edit, standardize, or revise material prepared by other writers or personnel
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