Technical Sales Support Resume Sample
Isabell Heller
6546 Emmerich Hills,
Phoenix,
AZ
+1 (555) 197 9808
Work Experience
Technical Sales Support Specialist
01/2016
-
PRESENT
New York, NY
- Provides technical and costing support for the sales order process
- Books KTOC orders into SAP and confirms alignment with NEB rules
- Communicates key Order data with Front Line teams
- Increase effectiveness of quotation activities by reviewing incoming RFQ/RFI’s from all customers and identifying projects that are being quoted through multiple OEM’s, Distributors, Solution Providers, EPC’s, end users and Contractors
- Provide a single channel for all inquiries from motors, drives, motor control centers, and low voltage switchgear customers, and demonstrate the capability of determining the appropriate channel to utilize for each; thus bringing the customers’ needs in line with our organization’s capacity for both risk and reward
- Articulate and position Xerox products, services and solutions to key decision makers
- Enhance customer satisfaction and strengthen barriers to entry by providing industry leading technical application support such as conducting mill audits, troubleshoot process or product quality issues and identify process improvement opportunities
- Achieve and maintain a deep technical understanding of the product line, its capabilities, and its applicability
Technical Sales Support
02/2011
-
08/2015
Philadelphia, PA
- Provide technical support on the industrial product line; predominantly via telephone and e-mail and occasionally in the field resolving issues that arise during on-site installation, fault troubleshooting, and training of complex equipment and systems
- Resolve warranty claims in accordance with the warranty policy and procedure in a manner that maximizes customer satisfaction
- Serves as focal contact between Teledyne and end users addressing any questions and/or concerns
- Enter documentation in CRM database, review, and track on a daily interval; providing updates to the customer and management
- Communicates and collaborates with other departments to solve complex issues involving various elements
- Seeks solution avenues to problems and assists customers to work through technical difficulties
- Maintain a professional relationship with development teams and seek continuous self-training through them
- Maintain existing customer base and assist in developing plans, budget and promotional activities
Technical Sales Support Lisbon
10/2006
-
09/2010
Chicago, IL
- Follow up on unit/project sales from quotation stage to awarding stage
- Ensure proper and accurate costing based on company pricing strategy
- Ensure that final pump set selection is appropriate to clients application by calculation
- Ensure full and proper documentation to be hand-over to customer service and engineering team during order processing
- Provide technical support to customers, dealers, consultants and contractors ensuring specification and correct application of Grundfos products
- Work closely with Finance, Engineering and Business Development team on account management
- Register all activities with customers in the global CRM tool
Education
University of Idaho - Boise Center
2001 - 2006
Bachelor's Degree in Engineering
Professional Skills
- Previous experience within a technical sales / sales support position and excellent customer service skills
- Good communication skills, good English and computer skills
- Excellent written and verbal communication skills, including delivering presentations, and speaking in front of all levels of users and management
- Strong PC and system skills including: ARGUS, EPC, EDB, GLOPPS, JD Edwards, Demantra, KOLA, Partner Network, ProSales, RAPID and Z630
- Strong interpersonal skills and the ability to converse over the phone and by email. Fluent in English
- Organizational skills and ability to prioritize projects/time
- Strong computer skills with MS suite of products
How to write Technical Sales Support Resume
Technical Sales Support role is responsible for english, customer, interpersonal, technical, collaboration, communications, architecture, trading, telecommunications, security.
To write great resume for technical sales support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Sales Support Resume
The section contact information is important in your technical sales support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Sales Support Resume
The section work experience is an essential part of your technical sales support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical sales support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical sales support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Sales Support resume experience can include:
- Excellent oral, written and verbal communications skills are required
- Experience in developing strong customer and internal relationships locally and globally
- Proven technical problem solving skill set
- Processing goods returns and credits
- Working with cost calculations and technical calculations is an asset, experience with construction tenders is an advantage
- 6 months experience working in a manufacturing environment
Education on a Technical Sales Support Resume
Make sure to make education a priority on your technical sales support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical sales support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Sales Support Resume
When listing skills on your technical sales support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical sales support skills:
- Excellent written and oral communication skills, strong interpersonal skills and a proactive nature
- Good team player – excellent collaboration skills
- Exhibit strong interpersonal skills and a positive attitude toward client and co-worke
- Market sensitivity and good analytical skills
- Good communication skills, written and verbal in English and Polish
- Good oral and written communications skills; able to provide succinct and accurate technical communications
List of Typical Experience For a Technical Sales Support Resume
1
Experience For Technical Sales Support Specialist Resume
- Excellent Customer Service/Sales skills
- Sound analytical ability and a proven commitment to achieving outstanding results with a keen customer focus
- Experience in working in an industrial or manufacturing environment
- Solid knowledge of the plans, processes and activities within the functional area in Commercial Building Services.
- Solid understanding of industrial automation (PLC, motors, generators, and variable-frequency drives)
- Experience in client facing
2
Experience For Technical Sales Support / Solutions Manager Resume
- Inside and/or outside sales experience
- Successful project management experience with low or medium voltage electrical switchgear projects
- Experience in the Cables Industry (desirable)
- Supporting the business by administering and promptly respond to all technical inquiries, sample requests and technical literature requests
- Providing technical support for ABB’s sales team, integrators and end-customers
- Helping project team to design robot systems and solutions
- Maintaining technical communication between factories and country organization
- Learning about new technology, e.g. in machine vision
- Possess a great understanding of the relevant systems, local laws and regulations where applicable, for the Commercial Building Services
3
Experience For Technical Sales Support Lisbon Resume
- Provide process design, mixer sizing and selection, and mechanical design guidance for custom mixing applications
- Utilize automated sales tools for performing and managing quote and order activities
- Provide competency development by conducting product training programs
- Conduct Market Price collection and market analysis regarding competitive activity, market changes, and pricing trends, for related MSE products
- Assist in developing and implementing market product strategies for the SVS/CNS products together with MA sales management
- Provide updates & On-going training to the Account Executives
- Customer facing sales calls at client office and at the rig site
- Supports the Salesperson by analyzing customers’ technical needs and develops proposals
4
Experience For Premier Technical Sales Support Resume
- Responsible for sales of MO portfolio. Analyse market demand. Implement of marketing programs. Complete the sales plan
- Transcribe pertinent technical support events using Siebel Assist software
- Maintains oversight and response to Federal Sales channels including: Fedbid, Fedbizopps, GSA, Testmart, etc
- Understand the manufacturing processes of the different product lines and consult with applications engineers to resolve customer issues
- Follow up and expediting of orders on our factories
- Conduct detailed design and cost analysis, including vendor quotes for materials, for custom solutions
- Respond to RFQ’s from Sales Reps, with technical solutions, pricing, and lead time
5
Experience For Industrial Technical Sales Support Specialist Resume
- Conduct occasional lab tests to develop custom mixing solutions for specific customer products
- Interaction with Sales and Engineering organizations
- Knowledge of industry engineering standards and Lightnin capabilities
- Host post-adoption onboarding sessions with customers to drive customer success, retention, and customer satisfaction
- Stock checks and stock ordering
6
Experience For Technical Sales Support Professional Resume
- Prepare costing and risk analysis
- Identify potential technical and commercial risks during the tender stage and take all necessary actions to minimise
- Provide technical support during meetings, product presentations and negotiations
- User level in Microsoft Office Suite and capable of learning other specific applications
- Business mindset i.e. making proactive actions to generate more orders, revenues and EBIT
- Toont te allen tijde een professionele houding in dergelijke contacten
- Procedures en richtlijnen binnen de onderneming (ISO9001)
- Zorg dragen voor de noodzakelijke communicatie binnen de afdeling
7
Experience For Technical Sales Support Professional x Resume
- Toezien op de naleving van alle in het QEHS-systeem beschreven procedures en voorschriften
- Intermediate to advanced working knowledge of use of a CRM Helpdesk tool
- Manipulate existing drawings
- Above average working knowledge of MS Office Products
- Handle technical enquires from customers and sales team, be knowledgeable and supportinve in providing data and information
8
Experience For Technical Sales Support Field Representative Business Inkjet Printers & Large Copiers Resume
- Contribute with well-defined elements to developed processes within Commercial Building Services
- Contribute business process within Commercial Building Services.
- Practical problem solving abilities
- Basic working knowledge of fluid dynamics
- 6 Day Working
- The ability to learn quickly, and retain knowledge, is required
- Customer Service ot Technical Support
- Demonstrate proposed solutions & product overviews and relate them to the customer’s work processes. Develop and conduct professional presentations & demonstrations, and support sales discussions with customers to generate sales of Autodesk solutions
9
Experience For Technical Sales & Support Resume
- Demonstrate proposed solutions & product overviews and relate them to the customer’s business issues. Develop and conduct professional presentations & demonstrations, and support sales discussions with customers to generate sales of Autodesk solutions
- An in-depth knowledge of the overall Data Platform market, including the major competitors and industry trends,
- Ability and seniority to relate on CXO level
- Practical knowledge in financial analysis
- Prepare detailed technical business scoping documents and presentation that demonstrate an understanding of the customers’ technology and business processes
- Responsible for aligning Fiserv capabilities (products and services) with client business requirements through a professional and ethical business approach which endorses Fiserv’s values
10
Experience For Technical Sales & Support Survey Resume
- Ensure the successful outcome of transactions, contracts and proposals, through effective product and solution presentations. Communicate details in accordance with ABB offering and strategy for the assigned service solution
- Design and carry out a comprehensive training program for customers aligned with sales strategy
- Become the Key technical referent for some specific brands/vendors in the Physical Security field
- Fluent English oral and written – mandatory
- Formulates competitive bids/estimates/quotations, taking into account best available product mix and appropriate technical and commercial considerations for each individual situation. Ensures quotations are well documented in a timely manner and with appropriate level of detail, including full and accurate costs
- Ensures achievement of established targets, through oversight and definition of improvement actions as needed. Focuses on achievement of Total Demand Orders (ABB and 3rd Party), Net Price Variance and Net Promoter Score (NPS)
List of Typical Skills For a Technical Sales Support Resume
1
Skills For Technical Sales Support Specialist Resume
- Effectively communicate technical and troubleshooting procedures via phone and email
- Effectively articulate recommendations to strengthen the value of the Technical Sales Support position
- Maintaining effective/efficient customer management to maximise results
- Experience in reading electrical schematics, applications, and installation of wiring to include general and local zoning laws
- Experience in interpretation and writing of detailed technical offer/bid responses
- Previous engineering or other technical work experience in the services/repair industry is required
2
Skills For Technical Sales Support / Solutions Manager Resume
- Experience selling aftermarket products and services and/or repair is required
- 6 months working with Auto-Cad and/or SolidWorks
- 5 – 7 years marketing, sales or technical service experience in the allied chemicals industry
- Experience working with relevant Codes and Standards, e.g., NEC, NEMA, ANSI, ASTM, etc
- Demonstrate customer centric approach and understanding
- Experience as a hands-on technician (Lab, Service, Electrical Engineering)
- Hands on industry experience and knowledge of competitive products including manual, motorization, specialty applications and controls
- Experience working with industrial electronics or similar field
3
Skills For Technical Sales Support Lisbon Resume
- Proven, quantifiable, success selling a technical product or service into large organizations (IT services, software, software as a service, etc.)
- Good understanding of the relationship between technology and business,
- Experience in selling into large and medium accounts,
- Experience in documenting business requirements
- A demonstrated ability to build and maintain client relationships as well as an understanding of various sales techniques
- Experience with the practical application of fluid handling equipment – pumps, valves, fittings, heat exchangers or related products
- Prioritize and manage multiple short-term tasks and work independently
- Good organisational practices and an attention to detail
4
Skills For Premier Technical Sales Support Resume
- Prioritize and manage multiple short term tasks in a fast paced environment
- Need at least 2 years of system integration experience
- Strong time management and organization kills
- IT literacy – experience with AutoCAD is an asset
- Customer Support experience is required
- Commercial market experience as a subcontractor, manufacturer, construction manager, designer or architect
5
Skills For Industrial Technical Sales Support Specialist Resume
- Experience with product demonstrations and training clients post and pre-sales
- Honest, dedicated, strong execution, team work
- Experience of travel agency operations/ workflow
- A driven, self- motivated, proactive individual who demonstrates passion and enthusiasm
- Experience with the BlackBerry Enterprise Server Platform is recommended, but not essential
- Experience in sales
- Experience with Microsoft Office suite
6
Skills For Technical Sales Support Professional Resume
- Experience with mechanical drives
- Obtaining pricing from vendor representatives and web portals
- Creating customer facing proposals
- Providing a competitive comparison of existing and proposed services
- Answering of all incoming local calls
- Managing our workshop service partner including
- Interpreting customers’ needs based on requirements provided by sales professionals
- Making suggestions of products and services
7
Skills For Technical Sales Support Professional x Resume
- Processing proposal requests from online Request for Quote portal
- Analyzing Telephony and Network Invoices as provided by sales professionals
- Ensuring that self-readiness and the readiness of other TSPs/team members is maintained around Microsoft’s platform,
- Speaking German would be helpful, but not a prerequisite
- Dealing with local vendors for 3rd party supplied items
- Training - Offers product/solution/service related training
- Training Bac +2 / 3 to Engineer in Electrical Engineering,
- Engineering or trade qualifications in electrical, instrumentation, mechatronics or related disciplines well regarded
8
Skills For Technical Sales Support Field Representative Business Inkjet Printers & Large Copiers Resume
- SFDC (CRM) Administrator for the Americas Sales Sector: including training, report generation, troubleshooting and ongoing sales and marketing campaigns
- Technical understanding such as mechanical Engineering/Automation and reading/evaluation of technical drawings
- Provide external and internal training applications, installation, operation, maintenance, and troubleshooting of motorized products
- Always working with a sense of urgency and meeting deadlines
- Prepare proposals in line with the client’s enquiry or from a client’s need, maximising commercial outcomes and ensuring technical compliance
- Optimaal verloop en continue verbetering c.q. verandering van het primaire proces binnen de toegewezen aandachtsgebieden o.a. op basis van de auditresultaten
- BS in Engineering or BA in Business or Marketing
9
Skills For Technical Sales & Support Resume
- Broad understanding of the benefits of running an integrated server stack for the data platform with management, virtualization, and server tools,
- Presales assistance for technically complex proposals, offers and projects: Design, quotation, order closing, pilots and training
- Encroach on competitor sales by qualifying and developing new HDD Maxi-Rig clients for M-I SWACO
- Actively supporting Sales / FES to achieve the local & Hub Electrification order booking budget
- Prepares departmental budget reports using the budget tracking system
- Assists with repair/replacement of components and troubleshooting of applications
- Develop and revise installation manuals and visual training materials
10
Skills For Technical Sales & Support Survey Resume
- Understand competitive products and applications (benchmarking)
- Travel as required to critical installations and for training (0-10%)
- Maintain and organize lab area following 5S principles
- Engaged in continuous improvement initiatives, recognizing process improvement methods to identify root cause, develop solutions, and implement solutions
- Integrates quality at the source thinking and activities in daily, individual, team and project work
- Obtain Engineering approval on specifications and other technical features of Electro-package wherever applicable
- Knowledge in Electrical design principles and applicable standers for power plant electrical engineering
List of Typical Responsibilities For a Technical Sales Support Resume
1
Responsibilities For Technical Sales Support Specialist Resume
- Fluent experience of Windows Office (Word, Excel, Powerpoint and Project Management) along with previous experience working with ERP systems such as Oracle and or SAP
- Strong command of German and good English language skills, preferably complemented by French
- Perform general customer service responsibilities using good oral and written communication skills
- Familiar in PC skills, good command of Microsoft Office
- Works well with others across all company functions. Manages lateral relationships effectively. Provides training to sales teams and other colleagues
2
Responsibilities For Technical Sales Support / Solutions Manager Resume
- Communication skills in Mandarin would be an advantage
- CAD skills and ability to review and interpret architectural and layout drawings
- Three years of hands on experience in field software application training and support
- Experience with JIRA and writing SQL queries, Linux, PHP, Apache, and MySQL
- Solid knowledge of Lightnin product capabilities and limitations
- Prepare and deliver technical presentation and demonstrate for both internal staff and customers on complex product issues
- Experience in a relevant field
3
Responsibilities For Technical Sales Support Lisbon Resume
- Experience in a customer service environment
- Good problem solving and conflict resolution
- Proficiency with basic PC and Microsoft Office functions. Past experience with Salesforce.com is helpful
- ´s work experience in compareable position
- Work experience in Semiconductor Equipment Industry preferable
4
Responsibilities For Premier Technical Sales Support Resume
- Experience with customer relationship management database (SalesForce.Com)
- Experience with layout programs (Aggflow, Visio), technical spec’s and estimations/quotations of equipment
- Experience with technical and/or commercial proposal preparation and related commercial issues
- Demonstrated ability to train and educate others on technical products
- Strong software technical abilities
- Creating/formatting documents, presentations, and spreadsheets as needed in response to solicitations and tracking internal processes
- Participating in troubleshooting and the commissioning of customer solutions
- Programming and building simulations
- Responsible for collecting and collating all information needed to prepare the proposal, including both technical and cost elements
5
Responsibilities For Industrial Technical Sales Support Specialist Resume
- Provides technical support to solve problems. Utilizes all of the Voith Paper resources that are available when dealing with complex papermaking challenges
- The best position for following market trends and learning latest automation solutions
- Process customer Purchase Orders by opening jobs through SAP with the appropriate and complete information needed for processing the order
- Provide customers with price and availability information, and assist them with tracking and expediting of orders
- Offer product or solution and service related training to drive competency transfer into the LSU’s and markets
- Recruits the appropriate expertise when required for problem solving
- Selection of appropriate Product and BOP equipment's (Electro-package based on the scope requirement ) depending on the customer requirements
- Provide technical and commercial support during the bid stage
- Conduct contract review, prepare detailed bid handover notes and attend post-award kick-off meeting to officially handover to project team for execution
6
Responsibilities For Technical Sales Support Professional Resume
- Enjoy working in a wide variety of cultures and in many different sectors
- 1). Maintain and increase the profitable sales of Schneider Electric’s offer within the Key Account
- Ensure that the external and internal sales teams are supported with information and where appropriate coordinate getting quotations put together in a timely manner
- Increase overall revenue growth for NAL in HDD Maxi-Rig (>200k lbs) market through direct sales to end users
- Develop and maintain realtionships with clients in NAL
7
Responsibilities For Technical Sales Support Professional x Resume
- Travel as necessary to visit all clients at regular intervals
- Work with local district managers and sales team to provide customer support in the field
- Input all activites (phone, appointments and tasks), leads and opportunities into Cloud 4 Customer (C4C) database
- Communicate all leads and opportunties with NAL Manager, local district manager, and regional sales representative
- Analyse customer demand. Establish and develop customer relationships. Actively develop customized services
- Organize and participate in product demonstration and technical communication, and promote the brand image
8
Responsibilities For Technical Sales Support Field Representative Business Inkjet Printers & Large Copiers Resume
- Collect project information, market information, competitor information
- Clarify of technical details
- Application and Configuration of pumps
- Generate sales quotations and follow-up on all quotes to maximize quotation conversion rates
- Evaluate requests for non-standard product
- Provide technical support in a professional and courteous manner
- Maintain and exceed a favorable customer satisfaction level of 90%
- Expand product knowledge as new features and products become available
- Assist core department personnel by utilizing product, process, system and technical knowledge and expertise to propose or expedite solutions for various internal, OEM, Power Center or customer inquiries or dilemmas
9
Responsibilities For Technical Sales & Support Resume
- Assist core departments by initiating the Adaptation Request Forms as needed to satisfy customer or OEM demands for customized product or to satisfy specific market needs. Provides electronic copies of Bills of Material for sales modules or kits, technical literature/installation, and electronic copies of engineering drawings as needed
- Create, implement and maintain S-Order solutions when deem necessary
- Proactive participant in Diesel Quality Council
- Provide information related to quotations in a timely manner
- Manage sales opportunities and quote generation for all opportunities below 150k
- Monitor the entire supply-chain from factory to the end-user
10
Responsibilities For Technical Sales & Support Survey Resume
- Respond to and address Customer requests, inquiries and complaints
- Generate orders and manage the order entry process based on customer purchase orders and ensure the terms comply with company policies
- Day to day management of enquiries and quotations
- Sound mechanical knowledge and aptitude
- Read mechanical drawings and parts lists
- Makes regular mill calls on assigned accounts to provide technical service which includes problem solving, data collection, monitoring product performance, project work and general account support (40% of time)
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