Technical Support Engr Resume Sample
Demario Gutmann
1430 Rodriguez Row,
Philadelphia,
PA
+1 (555) 437 8859
Work Experience
Technical Support Engr
02/2017
-
PRESENT
Boston, MA
- Support daily factory Tier 2 meetings
- Participate in weekly QN burn-down meeting
- Work with DCMA on a daily basis
- Review audit results and support RCCA as required
- Disposition QNs from various factories (TX and Forest)
- Participate in various Monthly Customer reviews
- Participate in monthly Program Performance Review (PPR) with RSS LT
- Participate in program Failure Review Board (FRB)
Education
University of Phoenix - Franklin Learning Center
2013 - 2017
Engineer's Degree in Business
Professional Skills
- Very strong Pro/E (CREO) skills including large drawing manipulation, Sheet metal, and Advanced Assembly techniques
- Strong organization, teaming and interpersonal skills
- Strong teaming/communication skills
- Drafting related skills in SolidWorks or CREO
- Experience demonstrating strong ability in creating PC-DMIS or equivalent CMM programming
- Moderate skills in project planning, business management, budgeting, data analysis, and reporting
- Demonstrated experience working in a challenging, fast-paced, team environment
How to write Technical Support Engr Resume
Technical Support Engr role is responsible for design, software, organization, basic, assembly, engineers, development, leadership, manufacturing, security.
To write great resume for technical support engr job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Support Engr Resume
The section contact information is important in your technical support engr resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Support Engr Resume
The section work experience is an essential part of your technical support engr resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical support engr responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical support engr position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Support Engr resume experience can include:
- Effective customer service and training skills, including oral and technical written communications
- Possess demonstrated verbal and written communication skills
- Strong organization skills with ability to manage multiple tasks
- Good communication skills and ability to work with minimal supervision
- Effective professional written/oral communication and interpersonal relations skills
- Strong analytical skills and report development abilities
Education on a Technical Support Engr Resume
Make sure to make education a priority on your technical support engr resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical support engr experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Support Engr Resume
When listing skills on your technical support engr resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical support engr skills:
- Excellent communication skills and ability to effectively interact with engineers at all levels, and other Raytheon organizations
- Demonstrate flexibility in performing assignments and possess good time management skills
- Experienced with solid modeling practices and drawing creation using CAD tools such as Creo Parametric, Solidworks, or equivalent
- Good communication and teaming skills to work with diverse groups and customers
- Experience effectively communicating with internal and external suppliers
- Strong customer interaction skills with engineers of all levels
List of Typical Experience For a Technical Support Engr Resume
1
Experience For Technical Support Engr-clearance Resume
- Effectively communicate with the test engineers in the section and at times with component engineers and parts managers in the department
- Possess innovation skills with test fixture design implementation
- Develop skills intrinsic to produce a quality product
- Demonstrated experience with Microsoft Office tools (Excel, PowerPoint, Word)
- Have communication skills necessary to interface with all levels of Missile Systems management
- Experience assisting engineers in fabrication of test fixtures, conduct component testing, and support the lab infrastructure
- Hands on experience in cable and wiring operations
- Good understanding and ability to perform Mechanical/ and Electrical fabrication, assembly and test
- Desire to continue their education and on the job training and experience with the goal of manage the department in the future
2
Experience For Technical Support Engr Resume
- Experience working with mechanical hardware and electrical instruments
- Problem solving, good oral and written communication, and ability to work well in a dynamic environment
- Hands on experience with CNC milling machines and lathes
- Previous experience working in a cleanroom and around ESD sensitive parts
- Experience working with Engineers and CAD Designers
- Experience working within a Technical Support Environment
- Experience successfully managing multiple tasks and schedules
- Motivated Self-starter with the ability to work autonomously while establishing work schedules and priorities
- Good working knowledge of Geometric Dimensions and Tolerances (GD&T)
3
Experience For Technical Support Engr-clearance Resume
- Work independently with minimal supervision, and to make rational decisions, and to exercise good judgment is essential
- Experience with MS Word, Project, PowerPoint and Excel
- Experience with integrated circuit layout and physical verification
- Experience with CAD software tools
- Proven ability to work within a team environment and follow documented instructions
- Experience understanding of EHS&S (safety) processes
- Experience understanding of compliance processes
4
Experience For Technical Support Engr Resume
- Establish effective working relationships with coworkers
- Experience in Wafer Fabrication Engineering role
- Experience with Creo Parameric CAD tool
- Experienced with Microsoft Office Tools such as Word, Excel and Powerpoint
- Experience with Windchill 10.0 PDM link or equivalent configuration management system
- Set up and operate a variety of manual and CNC machines such as, jig bores, lathes, mills grinders etc
- Experience with military electronics and avionics equipment
- Experience with the V-22 and/or V-22 labs
- Experience in calibration and maintenance of test equipment and test systems with emphasis on compliance with quality requirements
5
Experience For Technical Support Engr-clearance Resume
- Patriot experience in operations or maintenance and understand repair process of ground support equipment
- Related professional experience with graphic visualization environments
- Experience in the development and delivery of technical presentations
- Commercial and/or military electronics technician experience
- Experience in calibration and maintenance of test equipment and test systems with emphasis on compliance with quality requirements
6
Experience For Technical Support Engr Resume
- Maintenance experience on the Patriot Air Missile Defense system
- Experience with Microsoft Office tools required, Rational DOORS and Windchill prefered
- Relevant experience in electrical and mechanical fabrication
- Related technical experience
- Previous Metrology and or property management experience
- Experience with RF/Microwave measurements and test equipment
- Hands on experience with automated equipment
- Experience with the configuration of programmable electronic parts
7
Experience For Technical Support Engr-clearance Resume
- Excellent attendance Attributes
- Ship Self Defense System (SSDS) Experience
- Experience with electron beam lithography
- Windows Desktop, Windows Server, and Linux Admin experience
- Experience with PKI-secured networks and systems
- Experience in one shell scripting or scripting languages such as: Batch, Perl, PowerShell
- Experience documenting security or tactical improvements and audit findings
8
Experience For Technical Support Engr Resume
- Demonstrated capability to perform a broad, diverse range of technical tasks and/or very specific technical tasks in the engineering disciplines
- Experience with Microsoft Office software and database applications
- Experience with material procurement related to electrical instrumentation
- Experience with metrology tools (CD SEM and IVS Overlay) and data analysis techniques
- Experience with Microsoft office tools (Word, Excel, and PowerPoint)
- Interfacing with buyers and suppliers ensuring dates are being met
- Executing the detail design, working with design leads, or leading the completion of the Technical Data Packages (TDP) for mechanical subsystems
- Providing support to the engineering development team on all assignments, and supports other departments with miscellaneous assignments
- Using preliminary sketches, diagrams, and other engineering information to generate 3-D design models and/or conceptual layouts
9
Experience For Technical Support Engr-clearance Resume
- Working knowledge of operating system concepts and implementations, network services as related to Microsoft Windows environment (Word, Powerpoint, and Excel)
- Working Micro CCAs and/or building of electrical harnesses
- Understanding of MRP and Shop Floor control systems for Non-Conforming Parts Disposition, Router Maintenance and Rework Router generation
- Working knowledge of aircraft wiring components, tools and processes
- Developing tooling concepts
- Obtaining status from Raytheon Receiving for receipt of parts to be reworked
10
Experience For Technical Support Engr Resume
- Monitoring the open repair / retrofit status and advertising to adherence to turnaround requirements to management
- Ensuring engineering labs comply with and meet all the requirements of internal and external/government security, safety and ISO 9001 audits
- Ensuring stock levels at multiple locations are at required levels
- Working knowledge and comprehension of electrical schematics, assembly drawings and components
- Conducting safety/ergonomic assessments
- Understanding and interpretation of mechanical drawings and electrical schematics
- Understanding of the PR and PO process
- Understanding of FOD and FOD reduction methods and concerns
List of Typical Skills For a Technical Support Engr Resume
1
Skills For Technical Support Engr-clearance Resume
- Detail oriented with strong coordination skills
- Strong communication and problem resolution skills
- Experienced with solid modeling practices and drawing creation
- Supports and work with multiple Operation Program Managers in establishing workflow, schedules, priorities, and skill set matrix
- Strong experience in the assembly of electronic systems, including CCAs, electronic modules, and mechanical sub-systems
- Demonstrated administration experience with Windows, UNIX/Linux ( nix) operating systems in desktop and server environments
- Organizational skills and the ability to multi-task in a fast paced teaming environment
- CNC machining skills required
- Proven team building experience
2
Skills For Technical Support Engr Resume
- High situational awareness and ability to effectively work multiple projects simultaneously
- Hands on mechanical, electrical, and computer skills
- BSEET or 6 years of prior applicable work experience in lieu of BSEET
- Interface effectively with machinists, support groups, customers, and management
- Technical skills to engage peers, superiors, CCA design engineers and vendors
- Strong background with the rework of electrical and mechanical sub-systems Experience with the configuration of programmable electronic parts
3
Skills For Technical Support Engr-clearance Resume
- Demonstrated experience with Virtualization to include VMware and/or Hyper-V
- Written and verbal communication skills and the ability to work with and take direction from Functional Management and IPT’s from multiple programs
- Manufacturing Process and Procedure Development and Maintenance experience
- Working experience and knowledge of networking essentials (routers, switches, TCP/IP, etc.)
- Experience developing, analyzing and reporting metrics related to configuration audits
- Experience creating engineering documentation needed to support design, manufacturing and production
- Experience working in an engineering environment focused on CCA/PWB test equipment or prototype engineering hardware
4
Skills For Technical Support Engr Resume
- Experience working in a manufacturing or design engineering environment
- Experience interfacing directly with customers in an engineering/manufacturing environment
- Experience working in an engineering environment focused on test equipment or prototype engineering hardware
- Experience presenting to government customer of property status and reporting with supporting documents and data
- Experience with applying Geometric Dimensioning and Tolerancing per ASME Y14.5M-1994
- Experience in lithography processing including wafer coating, expose and develop modules
5
Skills For Technical Support Engr-clearance Resume
- Experience with/knowledge of the following support functions: Methods, Tooling and Quality Assurance
- Direct, hands-on experience doing optical assembly and optical testing
- Experience in troubleshooting and repairing electrical equipment down to the component level
- Experience working in Environmental Stress Screening
- Specialized Tooling Development (Fixtures, Specialized Packaging Development) experience
- Hands on experience troubleshooting and fabricating cables and prototypes
- Experience working on bases interfacing with military personnel and integrated product teams on technical topics
- Experience using Blueprint drawing software
- Experience with Radio Frequency (RF), Analog or Digital hardware testing and troubleshooting
6
Skills For Technical Support Engr Resume
- Experience setting up and maintaining virtual machines
- Experience interpreting engineering drawings related to electrical instrumentation
- Experience interfacing directly with customers in an engineering environment
- Experience in developing mechanical documentation using CAD software
- Experience troubleshooting computers, networks, and servers
- Experience working with instrumentation, signal conditioners, and data acquisition systems
- Experience using electronics equipment such as Oscilloscopes and DMM/DVOMs
- Experience with 3D modeling based software
7
Skills For Technical Support Engr-clearance Resume
- Experience with gaming software / technologies (such as Unity, Unreal Engine or similar)
- Experience with any of the following software systems/tools: Pro-Engineer, PC-DMIS,Unigraphics/Siemens NX
- Experience with integrated circuit layout and physical verification using Cadence Virtuoso software tools
- Computer and software troubleshooting experience
- Experience using interferometers, spectrophotometers, autocollimators, theodolites, and/or other optical test equipment
- Experience with the Raytheon Design Standards and Mechanical Engineering Process for documentation preparation
- Experience with any of the following software systems/tools: SAP/PRISM, Pro-Engineer, GibbsCam, Esprit, Vericut, PC DIMS
- Professional experience in the field of Electrical/Electronic Technician and Troubleshooting
8
Skills For Technical Support Engr Resume
- Experience with radar testing and specifications
- Experience with determining Root Cause and Corrective action implementation
- Experience reading electrical schematics for equipment
- Demonstrated ability to take ownership of their process area and to continually focus on improving processes and efficiency
- Experience working in teams work
- Proficiency with CAD solid modeling tools
9
Skills For Technical Support Engr-clearance Resume
- Solid understanding of configuration management practices
- Excellent independent problem solving ability of hardware/software issues
- Experience working with vacuum pumps (mechanical, cryogenic, and turbomolecular), cryogenics, LabVIEW controls
- Experience working on military bases
- Annually perform inventory and space consolidation, maintaining asset segregation by Contract
- Experienced in making all types of CCA repairs
- Basic fabrication skill set – soldering, board layout, test fixture design, development, build
- Experience maintaining desktops and servers connected to large, wide-area corporate networks
10
Skills For Technical Support Engr Resume
- Experience maintaining desktop and servers connected to large, wide area classified customer networks
- Experience administering software development tools such as JIRA, GIT, and Subversion
- Experience administering Microsoft Exchange email
- Experience maintaining configuration control of products and drawings
- Experience dealing with supply chain and material obsolesces issues
- Experience with CCA/PWB manufacturing process
List of Typical Responsibilities For a Technical Support Engr Resume
1
Responsibilities For Technical Support Engr-clearance Resume
- Experience interpreting CCA/PWB engineering drawings/schematics
- Demonstrated ability to maintain an exceptional attention to detail while working within compressed and expedited schedules
- Obtain and maintain permission to operate customer-owned vehicles for the purpose of moving materials and parts in support of work activities
- Sets up and operates Precision Tool Room Lathes in the fabrication of prototype parts
- Experience in Prisim, Visiprise Management, or other Shop Floor Tools
- Knowledge and experience with IPC Specifications for PWBs, specifically IPC- 6012, IPC-6013 and IPC-6018
- Experience with various lab test and analysis equipment
- Experience in optical inspection and knowledge of relevant standards
2
Responsibilities For Technical Support Engr Resume
- Experience with production or repair of airborne optical systems
- Strong knowledge of CCA components
- Demonstrated ability to perform within a CAD design activity
- Establish effective relationships with other Raytheon personnel
- Experience with photolithography
- Have significant personal experience with Integrated Product Team Leadership and PCB/CCA
- Have experience in the realm of assembly verification test and integrated assembly
3
Responsibilities For Technical Support Engr-clearance Resume
- Experience with Microsoft Office suite of tools (Word, Excel, Project, and PowerPoint)
- Communications or RF / Microwave experience
- Strong background with the rework of electrical and mechanical sub-systems
- Experience with INSURV
- Generating Reliability, Maintainability, Testability, and System Safety work products
- Soldering certification or ability to obtain one
- Performing the set up and operation of mechanical shock test and electrodynamic vibration test systems
4
Responsibilities For Technical Support Engr Resume
- Lifting heavy items, and work outside year round
- Working within a team environment to develop innovative mechanical subsystems
- Interfacing with customers and suppliers
- Providing technical leadership to multi- disciplined teams
- Supplying data or the preparation of Raytheon internal Customer required status reports and metrics to include
- Willing to take direction from design engineers
5
Responsibilities For Technical Support Engr-clearance Resume
- Willing to work flexible hours when necessary to complete “hot” tasks for internal and external customers
- Working knowledge of Microsoft Office (Visio, Word, Excel, Powerpoint)
- Working knowledge of hardware assembly, torque controls and analyze assembly tolerance stack up
- Working knowledge of Military and Commercial Standards, Materials and Process Specifications
- Cooling cart operation and setup
- Understanding fiber optics, Ethernet and Video
- Lifting up to 20lbs
- Understanding of COMSEC, GFE and Capital inventory requirements
- Automated testing processes (black box testing, penetration testing, security testing, system testing, unit testing, etc.)
6
Responsibilities For Technical Support Engr Resume
- Maintains and improves the lab access list and training matrices ensuring all personnel entering the labs are properly trained and cleared
- Assist program, functional, and business management in making informed decisions regarding supportability process, analytical, and testing methods/strategies
- Have knowledge and understanding of the CCA manufacturing and tooling process and how CCA design attributes drive cost and producibility
- Available testing tool sets (such bug tracking tools, test management tools, GUI testing tools, automation tools, etc.)
- Fabricate engineering cable assemblies and engineering test fixtures
- Verification using Design Rule Checking (DRC) and Layout Versus Schematic (LVS)
- Reticle building and photomask ordering
7
Responsibilities For Technical Support Engr-clearance Resume
- Coordinate activities with Engineering personnel to facilitate timely completion of Engineering documentation changes
- Develop and implement communication plans; providing consulting support to functional and program management
- Familiar with Geometric Dimensioning and Tolerancing (GD&T) per ASME Y14.5
- Promote a cooperative environment improving the development of parts and tooling that are functional as well as producible
- Familiarity with other engineering disciplines such as mechanical, electrical and computer engineering and their interaction within an integrated product team
8
Responsibilities For Technical Support Engr Resume
- Perform FAIs and review FAIs coming from supporting factories
- A desire for continuous personal improvement and continuous learning always looking to increase efficiency and reduce costs
- Proficient working knowledge of Microsoft office tools including: MS Word and MS Excel
- Versatile with an analytical ability working in a problem solving environment
- PDEs provide assistance with identifying and developing key PCB/CCA supplier partners
- Interest in learning, developing new approaches, and ability to accept responsibility for work quality
9
Responsibilities For Technical Support Engr-clearance Resume
- Capable of giving detailed instructions and expressing technical concepts clearly
- Competent with mechanical assembly – able to use torque drivers and other handheld assembly tooling, often using both hands at the same time
- Capable of reading mechanical engineering drawings
- Able to describe network infrastructure architecture and operation including Active Directory, group policy design, file sharing, NIS, and DNS
- CREO Parametric (0-10 yrs, was formerly known as ProEngineer) modeling and drawing creation
- Finalize packages and presents during monthly meetings
- Prepare monthly and quarterly metrics and analysis for Systems Engineering
- Coordinate the project training plan and ensure compliance with requirements
- Interface with leaders, multi-disciplined engineering team members, and technical consultants
10
Responsibilities For Technical Support Engr Resume
- Prepare process deployment and monitors IDS Engineering practices to ensure compliance
- Lead by example by being a champion of respect, diversity and inclusion, and ethical conduct within the organization
- Provide disposition of tracking of all GFP
- Provide 100% inventory and tracking for government provided GFP documentation
- Photolithography, metals deposition, wet chemistry processing, and visual inspection
- Create and / or modify existing parts lists within the Common Product Data Management tool
- Review drawings going to distribution
- Generate Engineering Change Notices
- Generate / modify existing MS Word documents per program requests
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