Technical Support Specialist Resume Sample
Oma Keeling
7082 Delia Corner,
Houston,
TX
+1 (555) 120 4681
Work Experience
Technical Support Specialist
02/2017
-
PRESENT
Philadelphia, PA
- Assist vendors with networking copier equipment
- Follows University’s core values
- Upholds University’s professional ethics and integrity standards
- Monitor Acxiom’s applications, network, and server environments
- Understand different alert levels and how to respond to each
- Identify problems and resolves issues
- Provide assistance with communications and / or escalations during major incidents
Technical Support Specialist
02/2014
-
09/2016
Houston, TX
- Manage routine incident and requests tickets with little direction
- Perform triage and restoration activities, such as restarting server application services
- Demonstrated knowledge and understanding of medical devices related to respiratory therapy in a critical care environment including mechanical ventilation, patient monitoring and staff support and training
- A demonstrated ability to understand technical information related to medical devices with strong attention to detail and quality
- Communication and interpersonal skills with a demonstrated ability to communicate ideas and information. Daily contact with confused, concerned or irate customers is the norm-confident demeanor and poise is required
- Interprets end users’ needs and defines appropriate solution
- Responsible for providing technical support to GXS customers via phone and/or electronic format for various GXS products and services
- Diagnose and solve customer reported problems ranging from simple to complex issues on functionality, usage and troubleshooting of GXS products within the established guidelines
- Satisfaction and First Contact Resolution etc
Education
DePauw University
2009 - 2013
Bachelor's Degree in Computer Science
Professional Skills
- Can demonstrate excellent customer orientation skills and problem solving / critical thinking skills
- Excellent communications skills (both verbal and written). Desired Skills/Knowledge/Experience
- Excellent communication skills, problem-solving, and negotiating skills
- Strong troubleshooting skills, analytical problem solving skills, and the ability to interpret/publish technical solutions
- Excellent communications skills with an emphasis on follow-through and tracking. Accurate data entry skills
- Bilingual with strong Japanese written and verbal skills as well as good English written and verbal skills
- Strong technical skills and aptitude: strives to continuously build technical knowledge and skills and help others do the same
How to write Technical Support Specialist Resume
Technical Support Specialist role is responsible for customer, technical, interpersonal, troubleshooting, english, organizational, communications, analytical, computer, software.
To write great resume for technical support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Support Specialist Resume
The section contact information is important in your technical support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Support Specialist Resume
The section work experience is an essential part of your technical support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Support Specialist resume experience can include:
- Strong communication skills, both verbal and written with good customer relation skills
- Excellent organizational skills. Experience of prioritizing own workload, the ability to self-manage under pressure to produce accurate work and meet deadlines
- Good use of time management skills and soft phone skills
- Strong communication skills with the ability to effectively work with staff and management
- Good written and verbal communication skills in English and Chinese and Administrative skills to document data and daily work activities
- A person with very Good communication skills ,technical skills and who can handle a shift alone with a zeal to learn and achieve in IT is required
Education on a Technical Support Specialist Resume
Make sure to make education a priority on your technical support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Support Specialist Resume
When listing skills on your technical support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical support specialist skills:
- Demonstrated ability to prioritize effectively and handle shifting priorities
- Develop product knowledge and skills for creating appropriate solutions and customer service/selling skills
- Demonstrated experience with process knowledge and technical skills relating to software development, networking and database management
- Experience in Word Processing and spreadsheets, and strong telephone skills
- All-round technical knowledge and practical skills Multidisciplinary trouble shooting skills
- Excellent communication skills both written and verbal demonstrated by negotiation and influencing
List of Typical Experience For a Technical Support Specialist Resume
1
Experience For Technical Support Specialist Resume
- Demonstrated interpersonal skills and excellent customer service
- Demonstrate ability to coordinate team work and good interpersonal skills
- Demonstrated ability to effectively handle multiple priorities, organize workload, and meet deadlines in a high pressure environment
- Excellent verbal, listening, problem-solving and coaching skills
- Good understanding of networking terms and concepts and network systems troubleshooting skills
- Demonstrate Technical authoring skills using a range of mediums, e.g. presentations, technical artefacts and diagrams
2
Experience For Technical Support Specialist Resume
- Strong interpersonal skills in a team sharing environment
- Strong follow-up skills with a keen eye towards driving issue resolution
- Excellent computer skills, Windows, MSOffice, Lotus Notes, Networking
- Strong interpersonal, customer service skills
- Strong communication, presentation and documentation skills in both English and Chinese
- A high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment
- Solid written and verbal communication skills in Danish and English
- Strong customer service/communications skills
3
Experience For Technical Support Specialist Resume
- Proven customer service skills along with the ability to interact with a diverse group of students, faculty and staff
- Strong interpersonal skills both in person and over the telephone
- Demonstrate basic Microsoft Office skills
- Strong oral and written communication skills, English and additional language(s)
- Excellent interpersonal skills with the ability to communicate and work with customers in a professional manner
- Demonstrated ability to effectively interact with engineering resources, professional services and all levels of management
4
Experience For Technical Support Specialist Resume
- Demonstrated high-level knowledge and technical skills relating to software development, networking and database management
- Proficient PC skills and experience utilizing CSS, PIPS, PREPS, PWINS, SAP, PowerPoint, Excel, Access, Internet, E-Mail and all technical screens
- Use of your excellent communication skills with our customers to ensure that problems are resolved in a timely fashion
- Able to demonstrate data analysis skills
- Strong communication skills (both written and oral) in order to create, maintain and enhance relationships with agents and customers
- Highly-motivated team player with strong customer service and problem resolution skills
- Excellent verbal and written communication skills and the ability to convey complex information and procedures to novice level users
- Excellent communication and presentation skills.
- Excellent interpersonal skills & able to communicate at all levels
5
Experience For Technical Support Specialist Resume
- Excellent spoken communication skills - contribute/ propose/ facilitate in meetings
- Building trust, valuing others, communicating effectively, driving execution, solving problems creatively, and demonstrating high integrity
- Providing a high quality technical support, effectively analyzing issues, providing issue resolution, and customer notification
- Providing high quality technical support, effectively analyzing issues, providing issue resolution, and customer notification
- Troubleshooting, problem solving, and critical thinking skills are critical
- Working knowledge of the basic hardware and software products, problem-solving, and troubleshooting skills
- Outstanding technical, customer service, and interpersonal skills
6
Experience For Technical Support Specialist Resume
- Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences
- Troubleshooting skills to resolve basic network and application or system integration issues
- Outstanding problem solving skills, ability to visualize a problem or situations and think abstractly to solve the issue
- Utilizing exceptional written and verbal communication skills while supporting customers via
- Troubleshooting knowledge and skills to complete specialized tasks
- Proven experience installing, configuring, upgrading, troubleshooting and repairing software, hardware and peripherals
- Excellent understanding and experience of network data flow including usage, protocols, ports and troubleshooting
- Excellent understanding and experience of using and troubleshooting within Microsoft Windows Server (2003 or later)
7
Experience For Technical Support Specialist Resume
- Excellent understanding and experience using troubleshooting and support tools such as Wireshark, WinSCP, WebEx, Teamviewer and log file interpretation
- Exceptional intrapersonal skills, with a focus on listening and questioning for accurate fielding of support needs
- Grammar, writing and editing skills and proofreading competency
- Initiative, problem solving and decision making skills
- Two or more years of programming experience using the MS SQL server development tools or equivalent education/work experience
- Proven ability to work autonomously to achieve objectives while handling multiple tasks and changing priorities
- Strong working knowledge working in Mac and Windows with experience in composition software applications (such as Photoshop, Extreme, Pitstop, Illustrator)
8
Experience For Technical Support Specialist Resume
- Demonstrated experience managing a high-volume workload via tool, telephone, and email while meeting defined service level agreements
- Excellent troubleshooting skill / Structured Troubleshooting Techniques
- Good troubleshooting skill in fixing computer hardware and software issues
- Are an advocate for providing satisfaction to NCR clients by maintaining a proactive approach with clients. Has a conflict negotiation skills
- Type effectively using word processing software
- Demonstrated knowledge and experience utilizing operations support sytems, including Maximo and CIS
- Superior trouble shooting and analytical skills in conjunction with a structured, systematic approach to problem solving
9
Experience For Technical Support Specialist Resume
- Demonstrated success defining and launching excellent solutions
- Experience and proven technical knowledge in supporting and deploying Windows 7, Office 2010/ 2013/ 2016 as well as O365
- Quick, out of the box critical thinking skills
- Communicates clearly and effectively with users of varying levels of expertise
- Experience in working in a business environment; good written/oral
- Basic troubleshooting skills (pc software, hardware and connectivity)
- Approx 2-4 years experience working in a technical SAP role (more experience is not necessarily beneficial in the SAP context)
- Effectively communicate with customers in all formats and use judgment to determine the appropriate channel of response (email, phone, screen sharing, etc.)
10
Experience For Technical Support Specialist Resume
- Computer skills in Microsoft Office, including Excel, Words, Powerpoint, and Outlook
- Advanced computer skills, including AutoCAD, Matlab, Word, Excel and Powerpoint
- Prior experience with integrating applications
- Effectively leveraging the latest capabilities of sap components to assist with solution development
- Methodological problem identification and solving skills; ability to assess an issue to provide solutions and recommendations
List of Typical Skills For a Technical Support Specialist Resume
1
Skills For Technical Support Specialist Resume
- Good self-assessment skills to identify and recommend training opportunities to enhance technical and professional skills
- Excellent written communications skills along with the ability to effectively interact with a diverse group of individuals
- Excellent verbal and written communications skills along with the ability to effectively interact with a diverse group of individuals
- Be able to provide a good Customer experience by effective communications skills
- Strong verbal and written communications skills, with the ability to communicate effectively with subordinates, peers, management and vendors
2
Skills For Technical Support Specialist Resume
- Strong organizational and time management skills with the ability to manage multiple projects and shifting priorities in a dynamic environment
- Sound experience with Email, Word Processing, Excel spreadsheets, and strong telephone skills
- Good priority setting and organization skills
- Strong communication (to client, team and management) and strong customer facing skills (both verbal and written) in German required
- Experience in roles that required demonstration of strong analytical skills (analyze information to solve issues)
- Effective interpersonal skills to convey technical information and build strong working relationships with equipment vendors and others
- Demonstrates strong development skills and understanding of development concepts on current projects
- A good client orientation and very good communication skills
3
Skills For Technical Support Specialist Resume
- Be a strong multi-tasker who can manage multiple projects at a time, whilst prioritizing workload effectively, and thrive in a dynamic and complex environment
- Positive communication habits ("people" skills, listening skills, etc.)
- Analytical and conceptual skills; research techniques, verbal and written documentation skills
- Can demonstrate strong problem solving and analytical skills
- Strong organizational skills working on multiple priorities simultaneously
- Excellent organizational skills, attention to detail and ability to prioritize and manage multiple projects
4
Skills For Technical Support Specialist Resume
- Demonstrating proven analytical and problem solving skills
- Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience
- Strong problem solving and troubleshooting skills relating to the engineering and installation of aircraft systems
- Practice organization and time management skills including prioritizing work and requesting additional work when appropriate
- Experience / proven technical knowledge in packaging, supporting, and deploying Windows 7, Office 2010, Solidworks, AutoCAD
- Strong interpersonal skills including ability to persuade others in securing cooperation and/or resolving problems and ability to resolve sensitive issues
- Excellent listening skills and tactful questioning in a calm manner to promote collaboration with partners
5
Skills For Technical Support Specialist Resume
- Strong problem solving, reporting and analytical skills
- Strong working knowledge of ESP Workstation and its primary utilities to effectively monitor and troubleshoot issues with scheduled reporting jobs
- Demonstrated statistical/analytic and reasoning skills to perform high level of problem solving
- Proven coaching/mentoring skills and leadership abilities
- Strong troubleshooting, problem-solving and analytical skills
- Independent and Team-Player – Operate effectively alone on a given assignment/project while supporting the rest of the team’s needs
- Strong technical problem solving and customer service skills
6
Skills For Technical Support Specialist Resume
- Strong listening skills and ability interpret and articulate customer issues accurately
- Additional Skills: 5+ years SAP Archive Solution Architecting Experience
- Good organizational skills ensuring that completed projects are documented and maintainable
- Excellent problem solving skills through the application of knowledge and creativity
- Strong computer and networking skills are necessary
- Logical thinker who has strong diagnostic, analytical and technical troubleshooting skills
- Strong communication and customer service skills, including phone, email and onsite support
7
Skills For Technical Support Specialist Resume
- Effective coaching and negotiation skills
- Excellent communication, conflict resolution, and problem-solving skills
- Strong troubleshooting and management skills of Apple systems
- Excellent written and oral communications skills in English and at least one of the following languages: German, French and Norwegian
- Strong problem solving skills – ability to quickly and correctly assess the impact, complexity and
- Good phone presence, ability to represent the company effectively and professionally over the phone
8
Skills For Technical Support Specialist Resume
- Good communication skills, telephone and email
- Has skills detailed in TSS – Developer 1 job descriptions. (Or Equivalent Experience)
- Excellent people skills - Able to represent the division in teams outside the location
- Strong technical skills with general knowledge of product capability
- Demonstrated keyboarding and writing skills
9
Skills For Technical Support Specialist Resume
- Continually strive to improve soft skills and product knowledge for an outstanding customer experience
- Excellent customer service skills along with the ability to interact with a diverse group of students, faculty, and staff with differing technical abilities
- Proven outstanding customer service, in-person and telephone skills along with the ability to interact with a diverse group of students, faculty and staff
- Excellent verbal communication skills, is professional and courteous
- Proven customer service skills within a business environment
- Effective formal and informal communication skills
- Customer service attitude (e.g., helpful, responsive, good interpersonal skills)
- Demonstrated customer service, in-person and telephone skills
- Strong troubleshooting skills and ability
10
Skills For Technical Support Specialist Resume
- Excellent written and oral communications skills in English and Danish
- And last but not least, to have excellent customer skills
- Excellent English skills (both written and verbal) are mandatory
- A big advantage would represent excellent Dutch, French or Spanish skills
- Strong oral and written communication skills (English and Mandarin/Cantonese)
List of Typical Responsibilities For a Technical Support Specialist Resume
1
Responsibilities For Technical Support Specialist Resume
- Ensure timely and proper escalation of unresolved incident in accordance with escalation practices documented within the impacted business service SLA/OLA’s
- Develop familiarity with more than one technical area relevant to the organization’s work; User Interface, Mobile Development, Testing, Code Development, Application Sustainment, Change Management and Process improvement
- Excellent data analysis, modeling and spreadsheet skills – Pivot tables, V/H lookups, ability to manipulate large data sets
- Demonstrated technical troubleshooting skills are required
- Evidence of experience working within virtual teams of highly skilled individuals
- Macintosh and Windows troubleshooting skills and experience
- Strong written and verbal communication, planning and organizational skills
- Strong problem solving skills and flexibility in approach
- Excellent written and oral communications skills in English and Dutch
2
Responsibilities For Technical Support Specialist Resume
- Excellent written and oral communications skills in English and French
- Excellent written and oral communications skills in English and German
- Excellent written and oral communications skills in English, Norwegian or Swedish
- Displays good analysis and problem solving skills; accurately analyzes a situation and utilizes creative problem solving
- Having the necessary organizational skills for meeting deadlines, working under stress and performing in a multitasking environment
3
Responsibilities For Technical Support Specialist Resume
- Troubleshooting skills and resolving hardware and software issues on PCs, Macs and other devices
- Advocate for providing satisfaction to NCR clients by maintaining a proactive approach with clients. Have a conflict negotiation skills
- Problem solving skills and an interest in placing the customer in the focus
- Prior experience of managing or working on projects
- Prior experience in a fast paced, customer facing technology support role supporting end users
- Proven experience maintaining databases and producing documents
- Demonstrated experience and passion engaging with others in an online community and/or social media channels (Facebook, Twitter, Reddit, Tumblr…)
- Solid experience in troubleshooting hardware and software related problems
4
Responsibilities For Technical Support Specialist Resume
- Prior experience troubleshooting Microsoft Office Professional full product line; MS Word, MS Excel, MS Access, MS Power Point and Outlook
- Use troubleshooting techniques and skills to make the necessary content management to customer infrastructure and ensure information integrity
- To effectively manage a global customer base in different time zones, we request candidates to have flexibility in working hours (between 6.00am – 6.00pm)
- Positive working attitude and possess willingness to acquire new knowledge and skills
- Experience Developing in C#, Visual Basic or other Microsoft .Net language (2 years experience)
- Experience providing excellent customer service to users in need
5
Responsibilities For Technical Support Specialist Resume
- Works directly with Research Labs on coordination of IT projects that require tracking and time management skills
- Several years of progressive experience using Microsoft SQL Server 2005 and beyond. Skill Level: Intermediate to Advanced
- 3-4 experience in a Level 1 or 2 support position-strong emphasis on hardware/software troubleshooting
- Expert troubleshooting skills of infrastructure technologies; networks, telecommunications, and end-user related devices
- Experience computer experience including ability to navigate the Web, knowledge of Windows, Microsoft Office and Lotus Notes
- Skills in engineering, chemistry and computer science
- Laser and Ink based printer troubleshooting skills
6
Responsibilities For Technical Support Specialist Resume
- Responsible for effectively evaluate and communicate risks revealed by quality assurance testing
- Proficiency with Apple/Mac OS computing environment required. Desired Skills
- PC skills including MS Office products (i.e. Word, Excel, Access), internet and web applications/navigation
- Develops skills to manage projects involving method and procedure development
- Effectively probes customers to determine the actual nature, or underlying
- Work effectively with others to accomplish goals in a challenging dynamic environment
- Basic skills associated with the development and implementation of projects using MS Project
7
Responsibilities For Technical Support Specialist Resume
- Effectively communicates actions that have been taken and current problem conditions when escalating problems to next level support personnel
- Min. 2 years of professional experience in a similar desirable, first working experience also welcome
- Solid understanding in the field of Continual Improvement Process (CIP) and Project Management Experience
- Exemplary work experience as a Level 1 Support Desk Analyst for United Supermarkets OR Equivalent experience supporting retail systems
- Experience in roles that demonstrate an ability to read engineering prints and schematics
8
Responsibilities For Technical Support Specialist Resume
- Miscellaneous Leadership skills Yes 1 Expert Currently Using 6 + Years
- Solid experience with Windows 7, Mac and MS Office (both desktop and laptop)
- Communication skills with users
- Eagar attitude with enthusiasm to learn new skills and technologies; prepared
- Write and speak clearly and effectively
- Effectively respond to requests for technical support, either by phone, email, web chat or in person, in-line with department SLA’s and KPI’s
9
Responsibilities For Technical Support Specialist Resume
- Travel into the field to keep skills fresh and take part in all trainings that are offered
- Experience with help desktop or technical experience
- Provide training and organize seminar for distributors to maintain their technical knowledge and skills to be competent and updated
- Effectively collaborate with Prosupport team members to enable efficient problem resolution and timely response to customers
- Effectively communicate at different levels of the organization both internally & externally
- Customer service skills, help our customers solve problems with a positive attitude and helpful spirit
10
Responsibilities For Technical Support Specialist Resume
- Telephone support experience essential with 1-3 years’ experience in a technical support role
- Project/proactive management skills
- Strong experience with DeltaNET/Eltek and FireWin Explorer
- Great documentation and communication skills with customer delight mentality
- Effectively analyze, document and resolve most technical issues independently
- Proven experience in publications
- Establishing a good working relationship with customer and colleagues
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