Technician, Desktop Support Resume Sample
Emanuel Kilback
791 Libbie Cove,
New York,
NY
+1 (555) 463 6390
Work Experience
Associate Desktop Support Technician
03/2017
-
PRESENT
Detroit, MI
- Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Deliver consistent high quality customer service
- This is a Jr. position, so 2-years desk top support is required
- Windows 7 and 10 exp
- Possible out of hours support required for emergencies/outages
- Processes assigned tickets and work orders in a timely manner
- Engages in dialog with our user(s) in troubleshooting tasks and or technical projects
Onsite Desktop Support Technician
01/2013
-
10/2016
San Francisco, CA
- Follows proper procedures to ensure standardized methods are being utilized
- Strong organization, time-management, prioritization, multi-tasking, independent-decision making, problem-solving, interpersonal skills required
- Experienced in Windows and MAC operating systems, Office 365 and the full office suite, strong technical troubleshooting skills
- Experience working in a Help Desk / Desktop Support position
- Understand and improve the key success metrics associated with desktop support goals. These include : 99.95% uptime of desktops Hardware/Software Inventory Internal CSAT Timebook at 95%
- Understand and improve the key success metrics associated with desktop support goals. These include: 99.95% uptime of desktops Hardware/Software Inventory Internal CSAT Timebook at 95%
- Embraces opportunities for professional growth and expansion of responsibilities
- Patient and tolerant
- Aptitude for technical activities
Desktop Support Technician TS / SCI With Poly
09/2009
-
10/2012
San Francisco, CA
- Methodical and disciplined approach to problem-solving
- Utilize appropriate interpersonal skills when interacting with diverse communities or confrontational individuals
- This role requires occasional off-hours and or weekend work as well as on-call support
- Self-starter, with the ability to work in a fast paced environment
- Work independently with little instruction
- Prioritize workload, queue and other assignments; strong time management
- Technically minded with a focus on the customer
- Troubleshoot and resolve mobile computing and communications device issues. (such as iPhones, Blackberry’s, iPads)
Education
Brown University
2004 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrate excellent customer service skills including customer empathy, good customer diplomacy skills, and problem ownership
- Excellent written and verbal skills, as well as have a high level of integrity and a strong work ethic
- Strong organizational skills (writing up procedures/processes)
- Excellent problem solving skills in Microsoft Office applications
- Outstanding Korean and English communication skills in written and verbal form
- Advanced PC (desktop, laptop, tablet) repair/support skills
- Advanced Windows OS/Products skills (Windows 7, Windows 10, Office 365, etc.)
How to write Technician, Desktop Support Resume
Technician, Desktop Support role is responsible for customer, mac, conflict, troubleshooting, windows, english, database, training, printing, security.
To write great resume for technician, desktop support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technician, Desktop Support Resume
The section contact information is important in your technician, desktop support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technician, Desktop Support Resume
The section work experience is an essential part of your technician, desktop support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technician, desktop support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technician, desktop support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technician, Desktop Support resume experience can include:
- Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software and consumables. Maintains and optimizes desktop /notebook configurations at customer sites. Performs system upgrades and advance deployment
- Solid foundation of experience with troubleshooting network and desktop-related problems
- Relevant experience or equivalent combination of education and work experience
- Basic Knowledge and experience imaging, configuring, patching, and updating PCs and Laptops in a corporate environment
- Experience in implementing, troubleshooting and supporting end user technologies & services in medium to large sized environments
- Airwatch or equivalent MDM experience with managing mobile devices, configuring mobile policies and deploying mobile applications
Education on a Technician, Desktop Support Resume
Make sure to make education a priority on your technician, desktop support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technician, desktop support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technician, Desktop Support Resume
When listing skills on your technician, desktop support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technician, desktop support skills:
- Build and maintain excellent customer relationships with all clients and effectively manage challenging situations
- Prior experience troubleshooting all hardware including desktops, laptops, copiers, network printers, and mobile devices
- Prior experience imaging devices (any imaging tool acceptable)
- Effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users
- Work effectively as an individual and as a member of a team
- Experience working with multiple projects/tasks and the ability to prioritize on the fly
List of Typical Experience For a Technician, Desktop Support Resume
1
Experience For Associate Desktop Support Technician Resume
- Experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management
- Experience working in support of desk side services with specific focus on supporting executive VP\VIP levels and their assistants
- Experience with Skype Enterprise Voice and Microsoft Outlook/Exchange, including advanced troubleshooting
- Over 5 years and up to and including 7 years of experience supporting Desktop and Laptop Environments in Corporate Settings and Remote Users
- Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution
2
Experience For Onsite Desktop Support Technician Resume
- Experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity
- Solid hardware knowledge with PC’s, mobile computing and peripherals
- Break fix trouble-shooting experience in Windows OS 7, 8 and 10
- Work to ensure that the overall queue performance remains strong
- Experience in desktop support of which at least 2 years with international and or global organizations
- Experience with Active Directory, Exchange 2007 – 2013 and Windows server environments
3
Experience For Helpdesk / Desktop Support Technician Resume
- Plan, prioritize, organize and complete work to meet established objective
- Desktop support, customer support and/or helpdesk experience
- Experience with Exchange 10 or higher
- Experience with collaboration tools (e.g. Box.com)
- Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions
- Experience with McAfee (Full Disk Encryption, Antivirus) and SCCM for endpoint management and software delivery
- Overall team satisfaction working with the Desktop Support Team
4
Experience For Desktop Support Technician TS / SCI With Poly Resume
- Assists in new system deployments/loading appropriate software as needed
- Follow MediaMath’s established policies, standards, procedures and guidelines in delivering service to staff
- Expert knowledge of the operation of Microsoft and Apple based business applications and operating systems
- Identify and consult with management regarding solutions to particular projects
- Physically moving office equipment to new locations
- Configure and deploy, desktops, laptops, monitors, printers and other computer peripherals to new and existing users
5
Experience For Desktop Support Technician, Windows Resume
- Perform all routine IT site support responsibilities to include but not limited to the following
- Windows 7 administration and bug fixing in an Active Directory environment
- Basic TCP/IP networking concepts
- Kace Ticketing System
- MS Configuration Manager (SCCM) for imaging and software deployment
- Upporting Windows-based/Mac applications (i.e. Microsoft Office, etc.)
- Basic knowledge Android Phone Operating Systems
6
Experience For PC Technician / Desktop Support Resume
- Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and
- Integrity: We say what we believe, and we do what we say. We are trusted because we are trustworthy
- Continuous Improvement: We never stand still; we are never satisfied
- Accountability: We don't say, "It's not my fault," or "It's not my job." We take responsibility for meeting our commitments - our personal ones as well as those of the entire organization. We take ownership of the results
- Fulfillment: We make a difference. We feel rewarded - personally and as a team - because what we do in our jobs is consistent with our goals and dreams
- Fun: We enjoy what we do. We know kidney dialysis is hard work; but even hard work can be fun
- Maintain Samanage ticketing platform by creating, resolving, and following-up on each ticket to ensure the issue is resolved to staff member’s satisfaction
- Take ownership of priority tickets to resolve high level IT related hardware, software, telephone, Internet and network issues
7
Experience For L Support Desktop Technician Resume
- Be fanatical about customer satisfaction, possess the ability and desire to master new and relevant technologies, and be able to effectively translate these into your daily responsibilities
- Troubleshoot and resolve IT related issues with desktops and laptops, printers, data cabling, mobile devices, and other technology peripherals, as well as Windows OS (2003 or greater), Linux, Apple Mac OSX, Office 2007, MS Outlook, Adobe Illustrator, and more
- Be responsible for proactively troubleshooting issues related to system and network health
- Health and performance of the overall Desktop Support queue
- Team member satisfaction with your specific Desktop Support tickets
- Knowledge of enterprise technology platforms, from the desktop through to back end infrastructure
- Willingness to take on new challenges and stretch yourself in a fast paced environment
8
Experience For Desktop Support Associate Technician Resume
- Knowledge of Korean Cybersecurity and Data Privacy laws would be considered an advantage
- Maintain Web support hints, tips, and FAQs
- Maintain updated knowledge of policies, procedures, products and activities of assigned area
- Instructs customers in the operation and maintenance of the systems
- Utilize and help develop ‘best practice’ documentation for key systems and services
- Maintain positive relationships with Members and internal Team Members
9
Experience For Desktop Support Technician Needed Resume
- Oversee all aspects of the desktop environment for large groups of employees
- Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
- A+ Certification highly desirable
- Troubleshoot and installation of Laptops/PC, printers, and copiers
- Expert knowledge of Microsoft Windows XP and Office 2003 in a Windows 2003 Server environment
- Diagnoses and resolves product performance problems -Performs maintenance and repair services
10
Experience For Desktop Support Technician L-it Resume
- Computer/Telephone configuration and installation
- Proficiency in MS Office Suite 2016 + Office 365
- In-depth troubleshooting of Microsoft Windows 7 and 10, Office 365 products, Skype for Business; experience supporting videoconferences (Skype, Polycom, BlueJeans)
- Create user accounts, security groups, and distribution lists in Active directory; perform application installation and support; administer move/add/change requests
- Experience working with Hardware that included Video conference, Standard Desktop and laptop, Printer, Plotter, Scanner, Desk Phone, Smarthand support, IMAC-D
- Experience working within Windows operating system - Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
- Desktop Support experience with MS Windows 7 – 10 Enterprise, MS Office 2016 – 365, and Apple OS X
- Experience in Active Directory, Exchange 2007 – 2013 and Windows server environments
- Maintain updated knowledge of policies, procedures, products, and activities of assigned area
List of Typical Skills For a Technician, Desktop Support Resume
1
Skills For Associate Desktop Support Technician Resume
- Effectively handling and closing helpdesk tickets
- Effectively interface with multiple disciplines of IT (Network, Security, Telecom, etc.) when finding and implementing solutions to complex technical issues
- Previous experience using various desktop support ticketing systems
- Experience using a Ticketing System to document problem/resolution issues as reported by Employees
- Experience with PC operating systems including Windows NT, 2000 and XP
2
Skills For Onsite Desktop Support Technician Resume
- Experience in supervising and directing the efforts of small groups of technicians
- Computer imaging experience, through refresh/update efforts in an enterprise environment utilizing Microsoft SCCM
- Experience providing "white glove" level customer service in a demanding environment
- Experience leading of managing teams/projects
- Experience installing and configuring Windows OS, networked and local printers, and business applications
3
Skills For Helpdesk / Desktop Support Technician Resume
- Be responsible for handling priority tickets for network, server, and VPN related issues, as well as working on more intensive projects
- Intermediate experience Face to face Desktop PC support using Windows 7 & 10 (REQUIRED)
- Experience using Symantec Endpoint Protection Anti-virus software (or similar product)
- Monitor the ticketing system for tickets assigned to the queue and process first-in first-out based on priority
- Experience with Microsoft Operating Systems
- Desktop support experience, preferably supporting high level executives
4
Skills For Desktop Support Technician TS / SCI With Poly Resume
- Experience with MS Office (including Word, Excel and PowerPoint
- 4) Experience with Office 365 setup, troubleshooting, and user/data migration to the cloud
- Experience supporting Cisco telecommunication technologies such as Telepresence and WebEx
- Experience troubleshooting Windows OS Hardware/Software
- Windows OS administration, configuration and troubleshooting experience
5
Skills For Desktop Support Technician, Windows Resume
- Experienced in delivering support for MS Windows 7 – 10 Enterprise, MS Office 2010 – 2016 and Apple OS; mobile devices on iOS and Android
- Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations
- Experience with MS SCCM or equivalent computer imaging tools
- Customer service orientation, problem-solving, strong attention to detail and stress tolerance
- Hands on experience with Adobe Acrobat, VPN Clients, Imaging (Ghost, WDS)
- Experience with Microsoft Operating Systems
- Experience as a Support Specialist providing End user support/ Desktop support
6
Skills For PC Technician / Desktop Support Resume
- Experience in provisioning & support with Avaya VOIP hardware/software, or Equivalent VOIP ecosystem
- Knowledge of IP networks, DNS, DHCP, and experience with troubleshooting all aspects of wired and wireless configurations
- Experience with MS SCCM, or equivalent computer imaging
- VIP/Executive Support Experience
- Desktop Support Technician (1-3 years experience)
- Windows 10 migration experience
- Experience with Windows desktops and laptops and Apple technologies and devices
- Helping Analyze and identify trends in issue reporting and devising preventative solutions
- Maintaining and producing documentation for support procedures
7
Skills For L Support Desktop Technician Resume
- Understanding of basic network technologies including TCP/IP, DHCP, DNS, and WINS
- Understanding of how workstations and printers participate in a network
- Working knowledge of TCP/IP protocols
- Ensuring adherence to and maintenance of defined policies and procedures
- Provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP system
- Scripting (batch file, Powershell, VB script)
- Operating Systems: Windows, 7/10
- Advanced understanding of various desktop Operating Systems including Windows XP and Windows 7
- Support the Desktop Support team in fulfilling more immediate needs, as necessitated by ticket volume, such as moving equipment and assisting with projects
8
Skills For Desktop Support Associate Technician Resume
- Active Directory, adding groups, creating/deleting user accounts,
- Refresh - imaging, creating objects, creating groups in AD, install image, backup user data and upload to new device
- Familiarity with utilizing desktop imaging tools to streamline desktop rollouts
- Ensure accurate and detailed event recording in incident handling system
- To provide on-site deskside support of any desktop technology including PC, AV, printing, and mobility devices
- This is a contract role staging computers and helping with a Win7-Win10 migration
9
Skills For Desktop Support Technician Needed Resume
- Service Excellence: Serving others - our reason for existing
- Use discretion and judgment in evaluating problems and creating solutions for Members
- Proficient with troubleshooting hardware/software issues including removal/replacement of hard drives, memory, etc. for both laptop and desktop computers
- Comfortable multi-tasking and interfacing with all levels of the organization; provide world class face to face customer service
- Windows 7, Windows 10, SCCM - packaging and imaging, Outlook, familiarity with one note,
- Create, categorize, and dispatch tickets to appropriate team using the Heat ticketing system
- Solve Hardware and Software issues, Perform Computer Upgrades and imaging, Networking Diagnoses, Application troubleshooting , Application installation and configuration, peripheral setup and diagnosis, Virus/Spyware install/Removal/Detection, mobile device connectivity and deployment
- Working within the internal and external user community to promote excellent customer service, effective response times and provide expert insights into general support issues
- Service Now and HP Service Desk ticketing system experience
10
Skills For Desktop Support Technician L-it Resume
- Macintosh hardware and Operating system
- Assist in Asset Management, keeping an accurate count of all computers, computer software & related equipment
- Knowledge of Windows system migration/user profiling
- Understands support functions, processes and services that relate to user owned equipment interacting with company systems
- Performs hardware and software upgrades to existing computer equipment as needed
- Basic Networking ( TCP/IP )
- Understands importance of maintaining performance metrics such as handle time
- Participates in IT bridge class when necessary for troubleshooting technical issues
- Team: One for All, and All for One! We work together, sharing a common purpose, a common culture and common goals
List of Typical Responsibilities For a Technician, Desktop Support Resume
1
Responsibilities For Associate Desktop Support Technician Resume
- Experience installing and supporting Office 365 and Creative Cloud applications
- IT technical support experience supporting VIP end-users such as senior leaders (Executives, Vice-President levels and above)
- Desktop support, customer support and/or helpdesk experience
- Handheld break/fix, setup, and maintenance experience. (Apple, iPhone, iPad, Android devices, Blackberry, etc.)
- Experience with: Exchange, SharePoint, O365, Mitel 5000/3300 phone systems
2
Responsibilities For Onsite Desktop Support Technician Resume
- Experience in Desktop Support
- Basic knowledge of client system administration -Strong knowledge of systems hardware (PC, Printer, Switches, APs, Etc...)
- Experience with PC hardware and software desktop support
- Experience in a customer service role
- Technology Support experience
- Experience with Windows 64 bit 7 desktop Support and deployment techniques
- Experience with Windows Office 2010
3
Responsibilities For Helpdesk / Desktop Support Technician Resume
- Technical support experience in a small to mid-size firm
- Experience with Office 2016/Office 365, Quick books, Quicken, Adobe Acrobat, and SQL
- Previous experience with VOIP phone technology, configuration and setup
- Strong knowledge of Microsoft Office 20xx, Outlook, Exchange and other office related software
- Win 7-10 experience
- Maintain network security by providing anti-virus installations, malware scans and removal
- Occasionally work weekends, after hours, periodic on-call rotations, and travel within EMEA up to 20%
- Mobile device support for iOS and Android
4
Responsibilities For Desktop Support Technician TS / SCI With Poly Resume
- Able to thrive in a dynamic and Innovative environment
- Provide end- user technical support on TeleTech applications, project specific applications, and off the shelf software products. Perform administrative functions and inventory control as required
- Runs reports on internal trouble ticket activity, printing work orders and following up to resolve issues insuring timely resolution of site’s workload as required. Modify, and close Change Management Records (CMR’s) as necessary
- Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution. Develop and verify documented stepped procedures
- Comprehend the Company’s and client’s network policies and standard operating procedures as well as follow all safety rules and regulations to ensure network security. Report potential user infractions to necessary parties
- Upport Specialist-End user support, Desktop support, Windows operating system, Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
- Train end users on security awareness and best practices
- Provide routine maintenance and updates to hardware and software
5
Responsibilities For Desktop Support Technician, Windows Resume
- Install, troubleshoot, repair and support printer software and hardware
- Asset management – deploy new and de-commission old PC’s; update changes in inventory
- Support Mac OS and OSX applications
- Image desktops and laptops for deployment – Windows 7 and Windows 10
- Follows up with consumers to ensure that their needs have been met
- Install, configure, maintain and troubleshoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products
- Desktop Support Technicians are responsible for providing assistance with technical support of desktop computers, applications, and related technology
- Desktop Support Technicians answer a vast range of questions from troubleshooting internet connection problems to instructing users on how to turn on their systems
6
Responsibilities For PC Technician / Desktop Support Resume
- They are responsible for installing, maintaining and troubleshooting all computer hardware and software within a site
- Desktop Support Technicians mostly work face-to-face with employees, answering the technical questions of all end users and escalating them to higher level if required
- Additionally, it is understood that being on-call (during the week and/or weekends) is a part of their job function and is typically managed on a rotational basis
- Performs all Technology IT Desktop Support job responsibilities
- Oversee and support trouble ticket activity and work orders as required
- Fully comprehend and understand TeleTech and partner's policies and procedures
- Develop and verify documented stepped procedures
- Take ownership of projects and see them through to timely completion
7
Responsibilities For L Support Desktop Technician Resume
- Be a Technical Subject Matter Expert (SME) for all desktop (production and support) applications
- Take responsibility for assigned from inception through deployment
- Work co-operatively with other TeleTech technology units to provide superb quality customer service
- Understand and enforce TeleTech policies and follow all safety rules and regulations
- Additional tasks and responsibilities assigned by the Team Lead and Technology Management
8
Responsibilities For Desktop Support Associate Technician Resume
- At least one relevant industry certification to include MCSA, A+, Network+, Security+
- Significant knowledge of products, customer service, proficient in Microsoft and Windows-based computer environment, specifically in Outlook, Word, Excel, PowerPoint, Visio, and One Note
- Excellent technical knowledge of laptops, desktops, printers, and all attached peripherals hardware and software troubleshooting, maintenance, & setup experience
- Conduct research into PC issues and product knowledge as required
- A+ certified, ITIL Certification
9
Responsibilities For Desktop Support Technician Needed Resume
- Experience working in support of deskside services / desktop systems software and hardware, application training, and overall incident ownership and management
- Familiar with ITIL and ITSM processes
- Microsoft MCP ( MS Certifications )
- Upport Specialist-End user support-Desktop support-Hardware that included Video conference, Standard Desktop and laptop, Printer, Plotter, Scanner, Desk Phone, Smarthand support, IMAC-D
- End user support-Desktop support-Windows operating system - Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
- Support Specialist-End user support-Desktop support-Citrix, VPN, Antivirus and SCCM Client -Wise Client, Sonic Wall, Cisco, F5 VPN etc
- Takes initiative to improve communication, organization and execution of tasks, plans projects
- Design solutions to help increase productivity for end users and present ideas to IT management
10
Responsibilities For Desktop Support Technician L-it Resume
- Techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of products and services and in handling general enquiries raised through the Tech Bar
- Experience in desktop support
- Experience in a PC technician or Desktop Support role
- Identify recurring technical issues and propose solutions to address the root of the problems
- Work under leadership
- Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
- Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally
- Add/Change/Delete user accounts
- Audio/Visual setup and support
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