Technology Operations Resume Sample
Meggie Treutel
76018 Gerhold Extension,
Philadelphia,
PA
+1 (555) 483 8362
Work Experience
Technology Operations Manager
04/2016
-
PRESENT
New York, NY
- Perform implementation steps as prescribed in documented changes, upgrades, installations and outages
- Technical – Technical Systems Analyst, Developer
- Business - Business Systems Analyst
- Project-Based – Project Management
- Quality Assurance – Quality Assurance Analyst
- Support – Support Analyst
- Proven ability to develop and maintain effective working relationships across IT and the business, comfortable in a role that challenges senior stakeholders
- Excellent communication, interpersonal, team working, stakeholder management and organizational skills
Technology Operations
07/2011
-
02/2016
Houston, TX
- Ensure proper recoveries are established to the IT&S cost center for services delivered to Affiliates, Dealers, Chattanooga and VWGC
- Provide overall leadership, to both direct reports as well as managed service providers, for all operational activities for the IT Department
- Understanding, advocating and supporting the enterprise's IT strategies, as well as analyzing its IT environment to detect deficiencies and recommend improvements
- Leading and facilitating the creation of governing principles to guide information, technology, and solution decision making for the enterprise
- Defines system architecture and provides vision, problem anticipation, and problem solving ability to organization
- Manage IT infrastructure operations and lead teams towards increasing productivity and stability
- Responsible for stable operations in a complex global IT environment including several locations (AH, Wolfsburg, Puebla, Sao Paulo)
- Clients/peers within industry (external and internal) for the purpose of enhancing business effectiveness within the scope of the work team
Technology Operations Spring Internship
11/2005
-
01/2011
Chicago, IL
- Think strategically, demonstrating thought leadership whilst being capable of translating concepts into effective implementation
- Identify potential risk situations and escalate issues, as per guidelines
- Ensure quality control standards are met for own work prior to proceeding with each workflow activity, as required by procedures
- Operational Focus: Research, analysis and improvement of workflows. Identify opportunities for new efficiencies. Research business or operational requirements for technology initiatives
- Project Management Focus: Liaison with both operational and technical teams. Manage target dates and expectations. Independently identify potential impacts of new and on-going initiatives
- Define need for and develop initial budget and project definitions for strategic technology initiatives, prioritize the approve initiatives
- Establishes the strategic direction of technology but also responsible for the implementation planning and execution
Education
Norwich University
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Basic and advanced algebra skills required, as well as statistical and analytical skills for ROI calculations
- Strong Microsoft Excel skills, including the ability to produce useful reporting from spread sheets containing thousands of rows of data
- Strong writing (particularly technical writing) and oral communication skills
- Communication - Good verbal and written communications skills with the ability to effectively document procedures. Proficient speaking and writing in English
- Demonstrated experience at a management level, being able to articulate proven staff development and growth success
- Proven financial management skills, including the management of multi-million budgets and CBA creation
- 7-Strong customer service and relationship management skills
How to write Technology Operations Resume
Technology Operations role is responsible for technical, interpersonal, microsoft, leadership, business, customer, power, reporting, basic, analytical.
To write great resume for technology operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technology Operations Resume
The section contact information is important in your technology operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technology Operations Resume
The section work experience is an essential part of your technology operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technology operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technology operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technology Operations resume experience can include:
- Strong communication skills, both written and verbal, to inform or influence audiences
- Prior experience managing small teams of technology recruiters to deliver a strong talent pipeline
- Excellent working experience with cross functional teams (Monitoring / Deployment / Release teams)
- 12-Demonstrate efficient and effective use of the processing systems
- Expert presentation/teaching skills
- Demonstrated hands-on experience in leading a team with direct reports
Education on a Technology Operations Resume
Make sure to make education a priority on your technology operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technology operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technology Operations Resume
When listing skills on your technology operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technology operations skills:
- Demonstrated effective professional interpersonal and communication skills
- Powershell scripting skills is a strong asset
- Experience effectively leading staff in a relevant field
- Strong technical and operational leadership skills
- Corporate IT experience, with Windows and general networking skills
- Strong communication skills and interest in working directly with clients
List of Typical Experience For a Technology Operations Resume
1
Experience For Technology Operations Analyst Resume
- Proven ability to communicate effectively with technical and non-technical stakeholders
- Experience managing, coaching and developing a team of skilled professionals
- Set the direction for the Technology Operations team, develop key technical talent, set budgets, and delegate effectively
- BS and 10+ years of work technology experience or equivalent work experience
- Collaborate effectively with the TAG Management team to ensure TOC objectives are met
- Lead multiple projects, solve business problems using analytic skills and present results to internal and external stakeholders is required
- User Experience and Customer Success experience is required
- Prioritizing workload and responsibilities for self and subordinates in order to ensure that Service Level Agreements are satisfied
- Excellent knowledge of the Asset Wealth Management Banking businesses or banking businesses with trading/investor environments
2
Experience For Technology Operations Center Resume
- Excellent understanding of the Australian Financial Planning industry, and the end-to-end operation and management of Technology & Operations
- Consolidation of requirements from Technology Operations to support Technology Strat and Op Planning and forecasting processes
- Experience in the realm of encoding and/or transcoding baseband video to multiple digital formats
- Strong knowledge of a technology area (Examples: operating systems, networking, application development, cloud, security, data science, etc.)
- Good working knowledge of automated server and storage provisioning tools (HP Object Orchestrator, Opsware,
- Experience with mining technologies
- Experience leading direct teams of 20 + technology professionals
- Experience working in a global matrix-managed environment
- Staff and team development. Develop skill sets and reduce any reliance on individuals by cross training and documentation
3
Experience For Technology Operations Manager Resume
- Demonstrate improvement in vehicle repair & servicing times to increase our fleet uptime
- Experience managing operations teams (DevOps, Infrastructure, data centers, NOC, QA, DBA)
- Experience mentoring managers as well as line workers
- Experience managing projects
- Experience with VMware ESXi (v4-6) running on Cisco UCS, HP or Dell hardware
4
Experience For Director, Technology Operations Resume
- Thorough knowledge and experience with the VMware product set including the VMware vRealize Suite (Operations Manager and Orchestrator)
- Experience with various testing tools
- Hands-on experience and knowledge of data center provisioning disciplines, with specific depth in Workflow, and
- Strong knowledge of banking business operations and infrastructure
- Experience with Linux and/or Microsoft Windows Servers Operating Systems management
- Experience in Client Services role, supporting hardware and/or software
- At least 10 experience years running Technology Operations for a large scale Global company, with a large scale Global and diverse Technology deployment
5
Experience For Senior Director, Technology Operations Resume
- Experience in managing the Voice solutions (AVAYA\NICE VR\CISCO Call Manager \ CISCO UCCX), Cisco Jabber
- Multi-task and work under pressure – including strong flexibility
- Solid understanding of the Windows, UNIX/Mainframe/Midrange technologies
- Excellent familiarity with NTFS and Share Level Provisioning
- Considerable software engineering experience
- Experience with integrating with enterprise applications
- Experience working in a complex higher education environment
- Experience with current programming languagesand/or database administration
6
Experience For RBC Technology & Operations Resume
- Experience in supporting large scale project for SAN Migration, Data Migration, NAS migration & Data Centre Migration
- Experience in working in a dynamic and inclusive team
- Experience with dealer and customer support activities within Continuous Improvement, service or commercial areas
- Focus and priorities’ in a high-pressure environment
- Specific experiences with IT Infrastructure operations capabilities
- Demonstrated ability to present to executives
7
Experience For Manager, Business Technology Operations Resume
- Good understanding OR willingness to learn new platforms
- Experience in hardware, server, ATM troubleshooting
- Experience in Production Management Environment
- ) work experience in an IT related field
- Experience in logistics and special event planning and execution
- Collaboration with central Risk Management group (e.g. Compliance) to enable good Risk Management
- Delivers an effective and efficient method of operation and governance for Technology Operations
- At least two years of relevant product experience at an investment bank is a requirement
8
Experience For Senior Manager, Technology Operations Resume
- Effective and able to multi-task
- Experience with OpenStack, OpenShift, AWS or any other relevant cloud technologies
- Professional IT experience
- Establish and maintain effective communication channels to ensure alignment
- Technology leader with 10 + years of demonstrated progressive accomplishments in a large (Fortune 50) organization
- Investigate and propose new technologies and techniques for delivering and managing hardware and software to improve experience, security and productivity
- Experience leading global teams and supporting international sites is required
- Strong working knowledge of software development technologies, specifically high-volume solutions
- Develops technology supporting the business lines needs and establishes priorities in line with strategic objectives
9
Experience For Group Technology & Operations Resume
- Ensure we know when we have a problem. Work with the development teams to ensure alerts are effective
- Experience in incident management and how to quickly investigate and resolve high-impact incidents
- B.S. Administration, Management, Computer Science or equivalent experience
- Deliver a top-class experience to end users, maximising mobility, productivity and satisfaction
- Experience leading business or technology organizations required
- Ensures effective execution and implementation of programs and systems of the team
- Utilizes system scripting to program and operate production related equipment and ensure quality data output of production run results
10
Experience For Service Specialist, Technology & Operations Resume
- Ensures quality service and effective operations support for all internal and external customers
- Experience in large data center environments with an emphasis on layout, physical connectivity, power distribution and equipment placement
- Identify automation and enterprise consolidation of data used in business process improvement metrics reports for the organization
- Experience of data manipulation tools such as Excel or Microsoft SQL server, and analytic tools such as Elasticsearch and Kibana
- Ensure effective and efficient service delivery to internal customers
- Ensure efficient and effective project delivery
List of Typical Skills For a Technology Operations Resume
1
Skills For Technology Operations Analyst Resume
- Excellent problem-solving skills; Ability to ask the right questions and effectively diagnose the root cause of technical issues
- Demonstrate strong project management, interpersonal, and organizational skills
- Strong skills in the usage of Peregrine/Vulcan ticket management tools for reporting
- 6-Strong analytical and problem-solving skills
- Very strong & broad technical IT skills (covering desktop support, voice and server infrastructure)
- Excellent presentation skills, preparation, and being able to deliver clearly and concisely to a diverse and senior management audience
- 5-Good computer skills especially in Excel
- 8-Strong written and oral communication skills
- Good general PC skills with proficiency in Microsoft Office applications, particularly Excel
2
Skills For Technology Operations Center Resume
- Strong communication and Numerate skills
- International business experience and intercultural communications skills
- Work with all levels of an organization; Strong communication, analytical and organizational skills
- Proven experience implementing and operating ITIL frameworks and progressive industry best practices
- Basic troubleshooting skills, ability to articulate technical and non-technical information, and understanding of when to escalate issues
- Good understanding and experience in using the tools specific to regulatory requirements (DLP\DI\Bromium\SPLUNK)
3
Skills For Technology Operations Manager Resume
- Solid experience with clustering, load balancing and high availability solutions (HACMP, GPFS, VCS) etc
- SRE / DevOps skillset – Python, shell, JavaScript, or PowerShell. Capable of developing and improving automation to manage a large environment
- Strong knowledge and experience in outsourcing business models and tools
- Interact at all levels of the organization, and demonstrate effective communication in speech and writing
- Effectively manage the risks associated with all the handled transactions
4
Skills For Director, Technology Operations Resume
- Exceptional Interpersonal & communication skills with ability to interface with all levels of management & user community
- Strong customer service experience with some technical knowledge
- Work towards ensuring great user experience and strong customer-centric point-of-view
- Exceptional verbal/presentation and written communication skills
- Sound strategic thinking, research, analytical, problem solvingand decision-making skills
5
Skills For Senior Director, Technology Operations Resume
- Critical thinking skills with the ability to analyze a complex situation and develop a solution under pressure
- Proven experience on ITIL or SAFe
- Demonstrate work experience with managing changes in a production environment
- Knowledge and proven experience with Microsoft SQL Database, MS Access
- Project management skills to manage risk initiatives in a global environment
- Adept at actively engaging with others using interviewing skills to capture process requirements
- Proven ability to manage and adjust to multiple and changing priorities
6
Skills For RBC Technology & Operations Resume
- Project management skills; financial/budget management, scheduling and resource management. Ability to create and use Microsoft Project plans
- Management experience and demonstrated leadership capabilities
- Proven experience in Leadership and people development
- 4-Effectively manage the risks associated with all the handled transactions
- A level of knowledge commensurate with an early stage career in Information Technology and a drive to enhance technical skills
7
Skills For Manager, Business Technology Operations Resume
- Working experience with batch scheduling technologies
- Working experience in enterprise technology systems
- Programming experience on PHP, Python, Angular JS & Bootstrap with Server Side Automation and DB Administration (Data Modeling, Queries, etc.)
- Answer calls from internal users, providing effective support and documenting your work in Humana’s tracking system
- Experience managing escalations and providing management updates
8
Skills For Senior Manager, Technology Operations Resume
- Extensive experience developing and managing comprehensive project plans
- Experience managing and/or directing technological operations
- Experience supporting and troubleshooting information security applications and systems
- Experience in gathering and analyzing data and produce executive reports to present to the senior managers
- Thorough understating of validating the Asset requests received from business
- Five years of progressive experience leading and managing teams, preferably technical, professional-level staff
- Experience of managing a Desktop Engineering team
9
Skills For Group Technology & Operations Resume
- Demonstrated proficiency in managing budgets and strategic planning
- Track record of success guiding people to operate using a DevOps model
- Strong knowledge of a technology area. (Examples: operating systems, networking, cloud, storage, application development, etc.)
- Management experience in a development operations environment leading engineering teams
- Experience in vendor selection process including composing RFP, RFQ and change management and implementation project management
- Proven track record of providing thought leadership in the technology area -- and applying technology to solve business problems
- Experience working with and leading onshore and offshore teams
- Experience with enterprise Software Asset Management operationsworking directly with customers and end-users supporting complex workflow operations
- Demonstrate problem solving and analytical ability
10
Skills For Service Specialist, Technology & Operations Resume
- Experience with and understanding of Relational Databases
- KPI Reporting and Validation
- Experience using Source Control tools & processes
- Innovative – be creative and demonstrate ‘out of the box’ thinking
- Extensive experience working in UNIX ,Linux, AIX, Windows and VMWare environments
- Excellent knowledge of best practices around management, control, and infrastructure monitoring
- Practical experience with an object oriented programming language (Java, C#, C++)
List of Typical Responsibilities For a Technology Operations Resume
1
Responsibilities For Technology Operations Analyst Resume
- Experience with clustering, load balancing and high availability solutions (HACMP, GPFS, VCS) etc
- Discernible experience at structuring and delivering small projects to provide process excellence, lean, six sigma or equivalent
- Direct Experience with File Transfer systems including, Sterling File Gateway, FTP, SFTP, etc
- Strong teamwork attitude, aptitude for learning new ideas/concepts and applying knowledge
- Experience supporting trading applications
- Experience managing small project, familiar with Microsoft projects
- Experience with system implementation projects including IVR, CTI and/or CRM systems
2
Responsibilities For Technology Operations Center Resume
- Experience administering CISCO UCS Domains
- Experience in the following is required
- Experience leading direct teams of 50 + technology professionals
- Technical experience in any of the following: Server+, SNIA, Network +, MCSA, MCSE, EMCSA, CCNP, VCA, VCP
- Management background, experience managing both onshore and offshore teams
3
Responsibilities For Technology Operations Manager Resume
- Experience providing IT project management, business analysis and support in a professional services environment
- Experience of working in a financialegulated environment
- Foster strong working relationships with the key business unit managers; specifically the News and editorials team
- Strong results orientation; ability to remove obstacles and hold people accountable for achieving results
- Demonstrated success planning, managing, and implementing large-scale (multi-million), strategic technology imperatives that positively impact customers
- Working closely with the CTO to drive strategy and planning efforts including the department’s 5-Year and Annual Operating Plans
- Attending and conducting customer meetings with one-on-one presentations regarding applicable systems and analyzing incidents
- Building, managing & maintaining the source code that makes up the application or platform
4
Responsibilities For Director, Technology Operations Resume
- Mentoring / Performance management of staff including performance reviews
- Performing all technical support and troubleshooting activities and communicate chronic technology issues, concerns and suggestions
- Defining and updating departmental run book documentation
- Making recommendations to senior management regarding policy related strategies , processes and software
- Understanding of operating systems (Microsoft Windows) and telecommunication networks (Cisco)
5
Responsibilities For Senior Director, Technology Operations Resume
- Understanding of software development (Visual basic scripting and Python)
- Training (On-the-job, Excel and PowerPoint, Etiquette, Resume counseling, and more)
- Managing a union represented workforce
- Providing customer day-to-day support activities and critical telecommunications functions
- Writing business correspondence for recommendations, project support, and customer service purposes
- Working with Project Managers and or Change Requester's to develop project scopes, estimates, milestones, and timelines
- Acting as technical resource for all assigned work and technical escalation point for assigned support issues
6
Responsibilities For RBC Technology & Operations Resume
- Providing second level support. This requires resolution of user involved incidents that involve ESXi expertise
- Implementing Information Risk processes. procedures and monitors follow-up actions
- Coaching junior team members as appropriate
- Building Release Management programs from ground floor
- Having a “problem solver” rather than “problem identifier” attitude
- Pricing life-cycle, Trade/Order Execution
7
Responsibilities For Manager, Business Technology Operations Resume
- Understanding of file format types such as delimited, fixed width and structured
- Understanding of regulatory requirements in technology, for example; GLBA, SOX, PCI-DSS, NIST Cyber security Framework
- Assisting the client & Canon's Account Team in the testing and implementation of hardware/software solutions in client’s network environment
- Performing all technical support and troubleshooting activities
- Maintaining up-to-date knowledge of all solutions deployed within the client's environment
- Communicating chronic technology issues, concerns and suggestions with Client, Canon Account Team and Canon Technology Facilitator
- Developing and owning a methodology of global continuous improvement program with data analytics techniques
- Provide oversight to Invoice Processing for Business Technology, from receiving, to coding, to securing approvals and moving to Accounts Payable
8
Responsibilities For Senior Manager, Technology Operations Resume
- 2-Perform letter of credit verifications including Issuing/ Amend, Document checking, payments and discounts within the authorized limits
- Be enthusiastic in investigating and eliminating root cause impacting service and application response time and availability
- Storage networking utilization - e.g. installing HBAs & drivers, configuring LUNs and volume managers (LVM on AIX or Red Hat Linux)
- Responsible for leading network incident management activities ensuring restoration is in line with established SLA’s
- Incident and Change Management tracking as well as reporting
9
Responsibilities For Group Technology & Operations Resume
- Delivers timely management reporting, enabling leadership to identify issues early and take corrective actions
- Delivers workforce sourcing plan and management process in line with Operating Plan
- Settlement – assist in managing DB’s daily liquidity and funding needs and ensure DB’s account is flat at EOD
- Work with lines of business to understand their information requirements and provide recommended solutions working with engineering teams
- Integral member of the European senior management team; leading and championing Blizzard Europe’s technology topics and projects
- Manage resources to support Invoice Processing, asset management and reporting
- 5-Provide guidance and monitoring of processors ensuring full compliance with procedures, regulations and Bank requirements
- Virtualization – Installation, Configuration, Resource Tuning, and Troubleshooting of VMware vSphere 5.5 (ESXi & vCenter) and above, vRealize, OpenStack,
10
Responsibilities For Service Specialist, Technology & Operations Resume
- Automation – developing new automation items using tools such as CFEngine, SCCM, ITPAM
- Ensures the proper set-up, processing, and documentation of batch and ad hoc production control jobs according to processes and procedures
- Manages outside service providers including application licensing and support
- Develop software to automate operational processes along with coding for the shared engineering backlog deliverables
- Identify continuous improvement to streamline the process of producing quality and timely outputs in meeting service level expectancy
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