Technology Services Resume Sample
Eliezer Beatty
223 June Trail,
Detroit,
MI
+1 (555) 335 7634
Work Experience
Technology Services Manager
07/2016
-
PRESENT
Boston, MA
- Drives Innovation-Rapidly implement and commercialize approved ideas influencing stakeholders to drive execution; propose opportunities for improvement; apply best practices and learning from other parts of the System
- Collaborate with the System. Customers and Key Stakeholder - Develop and leverage relationships with stakeholders to appropriately stretch and impact the System
- Act like an Owner - Deliver results, creating value for our brands, our System, our customers and key stakeholders
- Inspires Others - Align actions and decisions with company vision and strategies; express passion for the System, our brands, business and people
- Develops Self and Others - Develop self and support others’ development to achieve full potential
- Knowledge and 5 years’ experience supporting Windows server
- Knowledge and 5 years’ experience supporting Network infrastructure (Cisco, HP, Nortel)
- Knowledge and 5 years’ experience supporting voice infrastructure (PBX, VMX …)
CPI West Technology Services
03/2012
-
04/2016
Chicago, IL
- Collect existing data and provide templates for mapping
- Responsible for overall project communications plan within JLL and client
- Identify, document and communicate enhancement requests and concepts to the team for review and consideration
- Assist in managing monthly billing process by reporting on all tasks completed and the associated cost for each task
- Responsible for project close-out and project profitability
- Effectively communicates with clients and other resources to update and maintain progress status. Provide input / status updates to senior leadership and executives during project design, build, and testing phases
- Initiate projects, assist in determining the best technical implementation methods as well as a reasonable execution schedule. Compiles reports related to client needs, and assists in identifying and analyzing service trends
- Serves as primary point of contact. Ensures the delivery of high-quality, cost effective and efficient services. Facilitates and coordinates planning and implementation efforts related to client`s needs
Technology Services Intern
04/2008
-
01/2012
Los Angeles, CA
- Change governance to ensure adherence to the SDLC framework & standards
- Business & Technology Monitoring – define monitoring requirements and ensure fulfilment; business flow monitoring & alert management for critical flows
- Face-off to Securities Application Development, CIB Production Services for day-2-day service delivery (e.g. L2), incident management and wider vertical functions
- Infra & Testing controls - Primary liaison point to get infrastructure / CTO team in alignment with infra issue and drive plans to remediate findings
- Lead transition kick-off discussion with clients/internal team for CAFM Technology Implementations
- Define scope, schedule, and budget within the established CAFM Implementation Project Charter
- Manage resources & deliverables (both internal/external) to ensure alignment with Project Charter
Education
Keiser University - Jacksonville Campus
2002 - 2007
Bachelor's Degree in Management Information Systems
Professional Skills
- Operate in virtual / matrix team environment. Fluent written and spoken English with strong communication skills required
- Organizational skills; presentation skills
- Strong technology troubleshooting skills
- Strong liaison skills between IT groups, customer support, help desk and end-user
- Fluent written and spoken English and strong communication skills required
- Dynamic and persuasive presentation skills with the ability to effectively present client’s value proposition
- Working knowledge of SQL database systems including prior experience with Banner (ex. finance module) and Oracle
How to write Technology Services Resume
Technology Services role is responsible for presentation, administration, education, web, microsoft, adobe, windows, english, organization, java.
To write great resume for technology services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technology Services Resume
The section contact information is important in your technology services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technology Services Resume
The section work experience is an essential part of your technology services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technology services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technology services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technology Services resume experience can include:
- Engineering and Operational leadership experience with and strong architectural knowledge of critical infrastructure technologies
- Prior experience moving enterprise systems into the cloud
- Prior experience in working with a senior executive team on planning and execution a growth plan over several years
- Assures that publications and other public information concerning technology at the college are accurate, current and effectively promote the college
- Leveraging existing, emerging, and innovative technologies to enhance the member experience and improve/streamline Technology Services processes
- Enhancing our clients’ technology experience
Education on a Technology Services Resume
Make sure to make education a priority on your technology services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technology services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technology Services Resume
When listing skills on your technology services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technology services skills:
- Demonstrate effective communication and presentation skills
- Ensure solid disaster recovery processes are in place and are effectively meeting the business continuity needs of the organization
- Excellent verbal and written communication skills.
- Managing desk side, CNBC, Mobile and Apple support teams to manage incidents effectively and ensure service KPI’s and targets are achieved or exceeded
- Management or leadership background, with demonstrated experience leading special projects and producing metrics, measurements and trend reports
- Effectively manage IT asset investments including licensing and maintenance
List of Typical Experience For a Technology Services Resume
1
Experience For Technology Services Manager Resume
- Supports and prioritizes projects, assist in determining the best technical implementation methods as well as a reasonable execution schedule
- Experience working in Information Technology
- Demonstrate fiscal responsibility by proactively seeking opportunity to reduce CapEx and OpEx across department
- Technical experience (in Microsoft and Apple based business applications and operating systems)
- Ensure incident management is effective and efficient, reporting via KPI’s and metrics
- Ensure effective working relationships are in place, aligned to the Service Management team and with a true business partnership in mind
- Strong user facing IT customer support
2
Experience For Technology Services Specialist Resume
- Knowledge and experience with Service Integration and Management including a broad knowledge of IT infrastructure and application technologies
- Develop and maintain effective relationships with key strategic vendors
- Demonstrate commitment to customer and team-oriented management
- Develop a strong managed services partnership to streamline procurement and asset management where possible
- Relevant Information Technology experience
- Experience with regulatory compliance such as SOX, HITRUST, or PCI
3
Experience For CPI West Technology Services Resume
- Unpack technical equipment validating components shipped in respect to shipping manifests.
- Defining the current ‘state of the art’ for best practice use of SAP technology footprint, including supporting products from third-parties
- Working Conditions/Physical Demands
- Analyzing and debugging System logs/Memory Dumps/Cluster logs
- Act as site leader in Bucharest for ISD Technology division responsible for building and managing fully functional teams
- Be responsible for solution and technical delivery of projects including meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements
- Proactively identifies technology service needs, assists in defining product vision and strategy, and solicits client input in technology planning efforts
- Responsible for the firm’s Global messaging strategy, implementation and the operationalization partnering with the TSG “Run” team
- Provide mentorship and coaching to Technology Services management team, including quarterly and annual performance management tasks
4
Experience For Technology Services Engineer Resume
- Foster an environment of continuous learning and cross-teaching amongst direct and indirect reports
- Be responsible for supporting services in a wide spectrum of languages and technology
- Act as the ‘trusted advisor’ to the project and managed services teams regarding SAP Technology
- Image and install operating systems and software applications in accordance with firm standards.
- Dministers and manages the configuration of process related tools, reporting tools, and associated technologies
5
Experience For Client Engagement Manager Advanced Technology Services Resume
- 6-10 staff members ranging from front line help desk support to server, network and ERP (Banner) administrators and technicians
- Develop, maintain and oversee IT policies for compliance, security and reporting purposes
- Plan, design and implement the college network infrastructure including wired, wireless and related systems and devices
- Manage a team of 12+ working across different functional areas
- Ensure that all reporting and operational service deadlines are met
- Enjoy solving difficult problems
- Not afraid to stick by their decisions and justify them, but willing to admit and learn from mistakes
- Provide leadership to deliver projects through automation, continuous integration, configuration, build and deployments
6
Experience For Academic Technology Services Manager Administrator Resume
- Work with key stakeholders across in London to define roadmap for development of ISD technology function in Bucharest
- Serves as primary point of contact for critical application(s). Ensures the delivery of high-quality, cost effective and efficient services. Facilitates and coordinates technology planning and implementation efforts related to client`s needs
- Actively tracks and coordinates the resolution of incidents, changes, problems and requests within appropriate process guidelines. Compiles reports related to client needs, and assists in identifying and analyzing service trends
- Ensures that infrastructure environments are proactively managed to meet or exceed SLA targets
- Partner with cross-functional teams in the delivery of high-quality product enhancements on time and within budget
- Effectively communicates with clients and other resources to update and maintain progress and status of critical events, incidents or initiatives. Provide input as needed to senior leadership and executives during project engagement through design, build, and testing phases
- Ensures application and infrastructure compliance with National IT (NIT) policies, standards, and procedures. Leads issue resolution identified through audits and compliance testing
7
Experience For Client Technology Services Administrator Resume
- Validate RUB’s business plans against strategic GIT and TCCC IT imperatives in order to ensure alignment
- Strong leadership and people oriented
- Experience with Microsoft’s Active Directory required
- Understands business requirements and scope, and participates in cross-functional teams to ensure product adherence to business requirements
- Attend dedicated IT and Business Operations Skype and conference calls (up to two a day) to ensure successful application processing during critical scheduled events
- Conduct customer focus groups and surveys, ensuring we are consistently meeting or exceeding our customers’ expectations
- Leads event support and delegates work to infrastructure teams to ensure readiness
- Significant prior experience of operating systems standards ( Windows XP, Windows 7), GPO’s, Registry Kernel level tweaks and similar platform technologies in a large-scale, complex, global environment
8
Experience For Associate, Technology Services Management Resume
- Manage Vendor relationships according to contracted SLA’s and agreements
- Collaborate with RUB Leadership team to jointly identify business requirements and the IT systems needed to support the BU’s business plans
- Lead team of professionals in building a world-class data services organization focused on providing top-notch data reporting and data solutions that drives sales and client success
- Act as a Thought Leader for the Technical Services team, as well as with HMH groups such as Sales and TG; Be a change leader and community builder through continual integration of existing and new constituencies, as well as incorporating best practices such that we create and maintain a market-leading Data Services organization and set of offerings
- Enable the development of strategic relationships with customer leaders (e.g. Supt, CTOs, CIOs) to demonstrate thought leadership and ensure technical alignment; engage in proactive technical conversations with these customer leaders that include but are not limited to HMH data solutions
- Lead team in participating in presales activities, with the objective of generating billable work and driving product/service success
- Ensure that HMH provides proactive and responsive technical data resources to assist in driving customer success
- Achieve revenue, delivery and expense targets
9
Experience For SVP, Technology Services Resume
- Act as a change agent, providing support via disciplined methodology re: the implementation of changes that improve the functioning of individuals, teams/departments, and the enterprise
- Create, manage, and utilize high performance relational databases (e.g. MS SQL Server 2012)
- Support plant information systems (shop floor network, Radio frequency equipment …). Driving service improvement plans on ongoing basis. Provide backup to client services analyst’s as required. Using CCSN to log incidents
- Provide backup to client services analyst’s as required
- Develops understanding of basic infrastructure platforms and components including network design, monitoring tools, server administration, and/or database administration which enable Hormel’s technology services to the enterprise
- Develop, manage and oversee the creation and quality of client deliverable ensuring the story conveyed is aligned with the client’s needs and A&M’s value-add
- Utilize previous experience to provide the appropriate solutions
- Ensures risks and issues are identified, tracked, reported on and resolved in a timely manner
10
Experience For HPE Technology Services Specialist Resume
- Agenda’s and topics for weekly project status meetings
- Assist in the development and implementation of the Business Partner’s strategies to enable the rapid adoption of HPE Services campaigns and programs
- Prior experience responding to customer’s requests for sales and service ensuring delivery of an exceptional customer experience by responding in a prompt, professional and friendly manner at all times
- Learn quickly and maintain a current, comprehensive knowledge of client’s products and services
- Over 5 years relevant working experience with Avaya platforms (Avaya CM, AES, AEP, MM, CMS and BCMS) in Banking IT. Good knowledge of banking business and technology
List of Typical Skills For a Technology Services Resume
1
Skills For Technology Services Manager Resume
- Superior customer service and phone skills
- Strong Problem and Change Management experience
- Demonstrated experience with Service Oriented process implementation
- Experience leading and developing high-performing technical services teams and supporting
- Experience of working as part of a global team and building positive relationships with teams across boarders
- Good understanding of technology, especially as it relates to problem solving
- Experience negotiating and administering of technology vendor and consultant contracts and service agreements
2
Skills For Technology Services Specialist Resume
- Experience (minimally 3 years) in providing IT infrastructure support areas covering network, voice, firewall, PABX and vendor management
- Demonstrate management of technical team while providing vision and developing strategic goals
- IT project management experience utilizing an accredited framework
- Strong knowledge of network troubleshooting methods and tools (ie. Wireshark)
- Experience working closely with software development teams from a functional capacity
- Previous experience with localization engineering
3
Skills For CPI West Technology Services Resume
- Three years or more programming experience
- Experience operating at director / site manager level in a technical support / call centre environment
- Experience in supporting IT infrastructure
- Knowledge and experience in project planning, implementation and management
- Knowledge and experience at all OSI Levels of networking technology, from physical infrastructure components to application level communication
4
Skills For Technology Services Engineer Resume
- Experience in SAN/NAS configuration/troubleshooting
- IT infrastructure deployment experience
- A strong desire to learn continually and grow professionally
- Work autonomously with flexibility and excellent judgment
- Proven ability to forecast and manage IT infrastructure capital and operating expense budgets
- Solid understanding of ISO 9001 and 27001 standards
- Solid understanding of converged communication methodologies
5
Skills For Client Engagement Manager Advanced Technology Services Resume
- Experience with mature datacenter, user and software provisioning processes
- Demonstrated leadership development abilities
- Strong knowledge of software asset management practices and software license agreements
- Strong overall technical knowledge
- Demonstrated management of Heavy Linux Environment - RedHat / CentOS primarily and some Windows Server 2008, 2012, 2016
- Demonstrated management of VMWare vSphere Platform
- Demonstrated business process knowledge
- Posting and maintaining information on Intranet
6
Skills For Academic Technology Services Manager Administrator Resume
- Leading a team of people with a steadfast approach to our People First culture
- Working with bug tracking software
- Understanding of GlobalLink technologies
- Troubleshooting of technical issues
- Updates and administers the CMDB, tracking life cycle of all assets, including bulk data uploads, monitoring and reconciling changes in inventory
7
Skills For Client Technology Services Administrator Resume
- Management of financial aspects of the IT Department, including purchasing, budgeting, and budget review
- Forecast staff needs, including coaching, motivating and leadership development
- Accountable for asset audits, including audit reporting, and managing the plan to address findings
- Plans and maintains efficient operations by designing, implementing and evaluating level one operations process
- Knowledge of Networking, IoT or Edge computing and Web design would be beneficial
- Very comfortable doing presentations to group of users in a conference room setting
- Comfortable working in a team-based environment and supporting others
8
Skills For Associate, Technology Services Management Resume
- Desire to be part of an exciting, rapidly-growing organization
- Highly extroverted and engaging executive that builds relationships based on trust and delivering on promises
- Delivery of applications training via classroom and eLearning platforms
- Ensures data for asset receipt and decommissioning is captured and recorded, liaising with the Datacenter Manager and Receivers
- Works with project managers, account managers and relationship managers on implementing support enhancements and resolving client escalations
- Responsible for managing all complex service matters, ensure that the correct business units are assigned and responding in a timely manner
9
Skills For SVP, Technology Services Resume
- Technical relationship building with customers and business partners
- Familiarity with .NET and C# programming is an asset
- Humility, someone not afraid to admit their mistakes and work towards preventing them in the future
- BS in Computer Sciences/Engineering
- Work under pressure (especially during incident/crisis management & project phase)
- SQL reporting- ability to dig into databases and pull out the right information
- Provide guidance, mentorship and training to team members to develop their careers
- Develop, track and control the Infrastructure Systems annual operating and capital budgets
- Communicate infrastructure technology strategy to all levels of the organization including business and technical partners
10
Skills For HPE Technology Services Specialist Resume
- Enforce strict Change Management policies regarding critical infrastructure services
- Knowledge of data center design/management and cloud computing
- Self-training to better understand technologies
- Conduct application training programs for custom developed software
- Performs spot checks to ensure process and system quality and resolving any SACM exceptions
List of Typical Responsibilities For a Technology Services Resume
1
Responsibilities For Technology Services Manager Resume
- Experienced Systems engineer administrator providing support services including provisioning, environment management and maintenance, and operational support services
- Lead the infrastructure teams to identify, recommend, develop, implement, and support cost-effective technology solutions
- Be a highly effective peer, leader, and partner within the Information Services leadership team
- Demonstrate the highest level of integrity as a member of the leadership team
- Batch Monitoring Scheduling using centralized tools
2
Responsibilities For Technology Services Specialist Resume
- Ensures that KPIS, SLAs and OLS are met including the provision of the monthly statistics and reports and a continual service improvement plan
- Supports transition to new tools including liaison with the tools team and data migration
- Work closely with Community Directors to understand their specific needs and issues
- Manage a Central team of AV and Network Subject Matter Experts to provide support within region
- Collect feedback both internally and externally on technology standards to provide assessments
- Perform quarterly performance reviews of both technology knowledge and culture fit
- Develops understanding of basic infrastructure platforms and components including network design, monitoring tools, server administration, and/or database administration which enable Hormel's technology services to the enterprise
- Keep abreast of current Information Technology, particularly as it applies to the health care field
3
Responsibilities For CPI West Technology Services Resume
- Continually drive process improvement for greater efficiency, increased availability and optimal utilization of infrastructure hardware, software and human resources
- Develop strategies for sustainable performance management and capacity planning to meet the needs of a dynamic and diverse technical environment
- Provide leadership and foster the ongoing development of capability team of technical professions, supervisors and managers
- Drive standardization and automation activities
- Provide clear vision and support for infrastructure project portfolio
4
Responsibilities For Technology Services Engineer Resume
- Facilitate security best practices related to the delivery of core infrastructure services
- Ensure effective service oriented methodologies are in place including but not limited to, incident management, problem management, change management, capacity management, etc
- Implementation, deployment and operation of information systems and technology solutions for business needs
- Plan, direct, and coordinate activities of a multi-team, that includes the Help Desk, Infrastructure Services, Messaging & Collaboration Services, Image Management Services, R&D & IT Security Services
- Extensive knowledge of virtualization strategies, identity and access management, storage solutions, and DR strategies
- Create an environment of collaboration and trust that allows people to focus on their business 100% of the time
5
Responsibilities For Client Engagement Manager Advanced Technology Services Resume
- Knowledge and experience in TCP/IP, and other current industry standard networking/telephony protocols Microsoft Exchange, Microsoft Lync and other enterprise messaging systems
- Provide managerial oversight of the following teams; Solutions Architecture, Technical Operations, Identity and Access Management, Technical Project Management, and Enterprise Support
- Implement company’s refreshed cloud-centric infrastructure and application program
- Work with athenahealth’s SLT and team managers to set strategic vision and roadmap for above-mentioned areas
- Champion and drive technology initiatives which help athenahealth employees be more successful
- Ownership of Technology Services department $7M+ budget
- Ensure compliance of SOX, HITRUST, and PCI regulations
- Implement new India-based Solutions Architecture and Technical Operations teams
- Actively engage in information security and risk discussions to ensure timely remediation of known vulnerabilities
6
Responsibilities For Academic Technology Services Manager Administrator Resume
- Cultivate an environment of highly automated and extensible platforms and tools
- Maintain pulse on department engagement results, foster areas of strength and identify efforts to enhance areas of weakness
- Foster a sense of unity and teamwork across multiple global geographies
- In Information Technology management
- Control and license generation of GlobalLink applications
7
Responsibilities For Client Technology Services Administrator Resume
- Documentation of issues for Knowledge base
- Responsible for the creation, approval and management of the work instructions for the client
- Responsible for implementing the defined SACM processes, procedures, policies, work instructions, knowledge articles, and completion of business plans as required
- Ensures the proper processes and practices for configuration management are used
- Liaises with service towers, operational teams and finance to ensure the interlocks are working as defined and the required data is provided, managing the collection and recording of CI and asset data, and verifying financial data (e.g., leased, depreciated or expensed)
- Maintains supplier records, service level agreements, CI information and updates
8
Responsibilities For Associate, Technology Services Management Resume
- Develops training material and presentations and trains project and operational personnel in the requirements for configuration management and the procedures to be followed
- Perform inventory counts of hardware and software as requested.
- Tag electronic equipment with asset (identification) tags.
- Deploy and connect equipment to end users
- Assist with data clean up of Lotus applications/databases
- Manages an assigned team of personnel which includes understanding skill types and proficiencies, planning, coaching, recruitment, selection, career and performance development and mentoring
- Develops, implements and monitors policies and procedures
- Monitors and reports daily, monthly and yearly key performance indicators
9
Responsibilities For SVP, Technology Services Resume
- Assists in the management of technology tools and reports that support operational requirements and efficiencies for department
- Maximizes the value of the customer’s investment in Dell products and services throughout the end to end customer lifecycle. The TAM manages the account and it is the customer’s advocate
- Install/Configuration / manage of Windows 2000/2003/2008 and 2012 Server
- Install/Configuration / manage of Windows Virtualization (Hyper V)
- Demonstrable experience with VMware’s products (VMware ESX 4.1, 5.0 , 5.1, 5.5 and 6.0 vCenter,) within modern IT production data centers and infrastructure environments
- Experience with VMware Site Recovery Manager, VcOPS
- Experience with the vSphere API or PowerCLI (required)
- Engineer familiar/aware of ITIL procedures (CM/PM Procedures)
- Provide direct supervision of Extension technology services staff, including leadership and planning, training, conducting performance evaluations, approving time/leave, and assigning/reviewing work
10
Responsibilities For HPE Technology Services Specialist Resume
- Responsibility for day-to-day delivery of IT system and platform administration, security and risk management, timely remediation of Server and Infrastructure CCSN incident and Services requests
- Provide highly available, responsive and resilient access to in house IT systems and services coupled with external cloud services, to maintain high levels of customer satisfaction
- Interpret and translate the business IT technical requirements into innovative smart solutions that are business aligned and mapped to drive and support the overall success of the business
- Build strong customer relations with both internal and external business support partners together with third party vendors, to ensure quick and timely execution of escalated issue and service requests, together with efficient project delivery
- Collaborate and work closely with other members of the IT team, together with the production and warehouse automation teams to resolved cross functional technical issues, timely and efficiently
- Develop and build proactive IT monitoring and data collection capability to capture and generate automated system reports together with the creation of visual dashboard to share key metrics with the business
- Develop and maintain IT process and standards that catalogues IT services, information risk management, disaster recovery procedures, IT Business Continuity Planning, together with hardware and software asset and licensing management in line with IT Audit compliance
- Supporting the day to day IT operations in Germany - Berlin
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