Telecom Analyst Resume Sample
Brayan Jenkins
14478 Dewitt Place,
Boston,
MA
+1 (555) 724 7018
Work Experience
Senior Telecom Analyst
09/2016
-
PRESENT
Boston, MA
- Deliver IT Services
- Cisco Certified Network Administrator Voice or Cisco Certified Network Professional Voice
- Experience in VoIP telephony systems design, implementation, and support is required, along with support of VoIP telephony systems for GEICO's contract centers and back office
- Experience in Cisco Unified Communications, CUCM or Call Manager, Unity, UCCE or Contact Center for Enterprise
- Working knowledge in CTIOS or Finesse applications
- Managing alerting through Prime or Splunk
- Understanding & experience in operating, configuring, and troubleshooting a converged IP network
- Knowledge of client/server & database/reporting applications desired
- Proven experience in end-to-end problem determination/troubleshooting system issues
Telecom Analyst
12/2010
-
06/2016
Philadelphia, PA
- Experiences in accounting (Account Receivable, Account Payable, invoicing and etc.). Work with Vendors on invoice discrepancy. Run and analyze billing/usage reports. Experience working with contracts, and pricing schedules. Perform invoice analysis to identify billing error, discrepancies and opportunities for savings. Investigate telecom usage charges
- Strong Computer skills, Excel, Word, Microsoft Office, Database, Visio. Maintain a telecom inventory database
- Vendor management experience for
- Echnical aptitude and ability to research and solve complex technical issues. Schedule and participate in weekly status calls with clients, teammates and carrier providers
- Communicate effectively with telecom carriers
- Project management of multiple orders simultaneously with a high level of accuracy and quality. Coordinate scheduled installations, circuit turn-ups and testing
- Work with contacts to obtain up-to-date and accurate information before placing orders
IT Telecom Analyst Intern
03/2008
-
06/2010
Chicago, IL
- Effective verbal and written communication skills to communicate with all levels of associates and management
- Familiarity with SIP integration techniques - carrier, cross systems, etc
- Proficient in MS Office product set: MS Word, Excel, Power Point, Visio, Project
- Experience in systems and business analysis
- Experience with data extraction tools (SQL, etc.)
- Resolve Telco and business groups queries related to invoices and payments information on timely basis. Prepare and ensure month end activities are executed on timely basis. Prepare system charge back departmental entries, do relevant bill/ledger reconciliations & Telco accruals, work with Suppliers on ensuring current billing issues are resolved
- Responsible for the lifecycle of all telco vendor circuit orders by acting as a liaison with telco vendors
- Accurately read, interpret and communicate detailed network infrastructure, diagrams and technical documents. Conceptual knowledge of MPLS/VoIP/TDM/WAN
Education
Loyola University Chicago
2002 - 2007
Bachelor's Degree in Telecommunications
Professional Skills
- Experience with installing, maintaining, and monitoring the operation of an enterprise’s telephony network including AAR/ARS, route patterns and partitions
- Interpersonal skills: such as telephony skills, communication skills, active listening skills
- Excellent communication skills (oral, written and presentation), organizational and collaboration skills
- Demonstrated ability to work with diverse groups; strong, positive interpersonal skills
- Individual with excellent organizational skills
- Individual with excellent communication skills
- Acquisition of Core IT skills and knowledge via 5 years of communications infrastructure design and support experience
How to write Telecom Analyst Resume
Telecom Analyst role is responsible for microsoft, basic, interpersonal, software, design, customer, visio, integration, database, security.
To write great resume for telecom analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telecom Analyst Resume
The section contact information is important in your telecom analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telecom Analyst Resume
The section work experience is an essential part of your telecom analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telecom analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telecom analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telecom Analyst resume experience can include:
- Strong customer service skills and professional presentation
- Experience using and managing Cisco Unified Communications and/or Avaya Call Manager tools is strongly desired
- Proven experience excelling in a fast-paced, dynamic environment with the ability to multi-task and provide support across a complex enterprise
- Intermediate/Advanced Avaya/ACD, design, build support (intermediate/advanced troubleshooting skills)
- Work effectively with all support group
- Plan, design and implement call flows and call routing, such as vectoring, scripting and attribute-based skill routing
Education on a Telecom Analyst Resume
Make sure to make education a priority on your telecom analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telecom analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telecom Analyst Resume
When listing skills on your telecom analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telecom analyst skills:
- Demonstrated effective analytical, problem identification and resolution skills
- Strong PC skills, i.e. knowledge of Microsoft products
- Excellent interpersonal skills with the ability and willingness to share information and transfer knowledge to others
- Demonstrated ability and flexibility to effectively manage and facilitate multiple projects and issues simultaneously
- Demonstrated personal computer skills
- Effective verbal and written communciations skills
List of Typical Experience For a Telecom Analyst Resume
1
Experience For Senior Telecom Analyst Resume
- Typing skills to ensure quick and accurate entry of Service Now tickets
- Expert Excel skills, i.e. financial modeling, pivot tables, V-Lookups, formulas, etc
- Basic system installation and cabling skills
- Effectively present information and respond to questions regardless of the other party’s technical knowledge
- Produce evidence that demonstrates compliance with NERC CIP reliability standards and the Duke Energy Cybersecurity Program
- Develops, presents, and executes annual and quarterly workplans. Utilizes and effectively implements computer-based management tools within own department
- Diagnostic skills for technical issues
- Great interpersonal communication skills
- Call center skills: Proficient in VDN, Vector and variables
2
Experience For Senior IT Telecom Analyst Resume
- Experience creating and delivering end user training both recorded and in person
- Experience with mainstream telephony products (call recording, dialers, WorkForce, call accounting, IVR, phone systems and voicemail)
- Experience with designing and deploying new telecom architectures and services
- Experience installing and troubleshooting telecommunication hardware and software in a large enterprise
- Experience with multiple programming languages including Python, Java, C++
3
Experience For Voice Telecom Analyst Resume
- Experience with provisioning circuits
- Strong knowledge of CTI, call flow, omni channels and call routing
- Strong telecom billing knowledge
- Telecommunications systems support, wiring, and integrated applications with VoIP experience. Coordinates and plans projects,
- IS/IT work experience with basic understanding of telecommunications and (or) unified communications multi-platform environment
4
Experience For IT Telecom Analyst Intern Resume
- Experience evaluating telecom invoices for accuracy
- Extensive experience with Avaya communication manager, Session Manager, SBC’s, CMS and call recording solutions
- Experience with automation and scripting automation
- Experience with web-based collaboration tools and video conferencing such as Skype, Jabber, Surface Hubs, and Polycom Trios
- Experience working with commercial telecommunications service providers and telecommunications manufacturer and support vendors is highly desirable
- Audit and/or Telecom billing experience
5
Experience For It-telecom Analyst Resume
- Prioritize deadlines and openly initiate communications with management team if deadlines appear to be at risk
- Telecommunications experience in large enterprise telecom environments
- Experience in an IT Helpdesk role
- Basic programming experience on Avaya telephony systems
- Demonstrates working knowledge of NERC CIP compliance controls
- Reconcile current invoices (Current Charges versus Prior Payments & Disputes) and calculate proposed payment amounts
- Knowledge of the Microsoft offices applications, ability to operate a personal computer, data entry/CRT and routine office typing
6
Experience For Senior IT Telecom Analyst Data Resume
- Two to four years of Telecom experience
- Extensive experience in a large call center environment
- Multitask and excellent time management capabilities
- Intermediate understanding of VOIP principals and good working knowledge of SIP protocol
- Demonstrated ability to apply new technology concepts to a real working environment
- Experience in both hosted and premise based telecommunications environments
- Experience with telecom carrier network management software
- Systems integration experience with CTI and AES applications
- Works closely with user groups to learn all aspects of user requirements in order to provide effective advice and recommendations
7
Experience For Telecom Analyst / Tech Resume
- Hands on experience on Avaya PBX, Voicemail, Media Gateways and Voice logger system
- Strong knowledge of Digital signal processing, Voice Codecs (G711/G729)
- Good to have professional Certification and Accreditation, such as ACIS, ACSS, CCNA
- Experience with “Remedy” IT Service Management tools and processes
- Previous experience with Picasso IT Service Delivery tool
- Experience with I/T Problem Dispatch and Change Management System (Remedy)
8
Experience For IT Telecom Analyst Resume
- Experience with Cambium PTP650/PTP670 and PTP450i/PTP450m hardware
- Experience with Corporate Inventory System (EMAX)
- Experience with I/T Problem Dispatch and Change Management System (PICASSO)
- Typically has 2+ years of voice communications infrastructure design and support experience
- VoiP/SIP implementation experience
- Genesys experience nice to have
9
Experience For Lead Telecom Analyst Resume
- Avaya contact center experience
- Intermediate to expert skill level in Microsoft Excel
- 3 years of related experience
- Telecom experience for voice, data and wireless services implementations
- Experience in Cisco router & switch configuration
- Extensive experience with self-service IVR solutions
- Experience managing expectations when balancing alternatives against business and financial constraints required
- Demonstrated ability to understand a business process, document it and identify areas of improvement
10
Experience For Telecom Analyst Senior Resume
- Demonstrated ability to build relationships and collaborate across organizational boundaries
- Strong fax server management
- Invoice reconciliation experience
- Excellent analytical ability, well organized and detail-oriented
- Working knowledge of CAT5E and CAT6 cabling, including using specialized test equipment and accurate record keeping
- Deploying , managing, and supporting collaboration tools, e.g. Cisco WebEx and Jabber
- Working knowledge of the following telephony technologies: ACD, IVR, WFM, VoIP, PRI/DS1/DS3, call recording, voice mail, and a variety of telco/data services
List of Typical Skills For a Telecom Analyst Resume
1
Skills For Senior Telecom Analyst Resume
- Excellent interpersonal skills with ability and willingness to share information and transfer knowledge to others
- Effective verbal and written communication skills and ability to work with various disciplines
- Exceptional communication skills – listening, written, and verbal
- Demonstrated ability to communicate in a clear, effective and professional manner at all levels of the organization, both verbally and in writing
- Superior problem solving, analytical and communication skills
- Demonstrated experience using project management methodology
- Basic Microsoft Office skills including Word, Excel, PowerPoint, and Visio
- Basic Microsoft Office skills including Word, Excel, Powerpoint, Visio
2
Skills For Senior IT Telecom Analyst Resume
- Lead projects and effectively communicate between IT and user community
- Solid experience and knowledge of MS Office (Excel, Word, Outlook, PowerPoint)
- Good experience in Network infrastructure
- Demonstrated ability to manage time, set priorities, and coordinate multiple activities and resources
- Three to five years’ experience in various areas of telecommunications including experience with business partner contact/negotiation
- Independently prioritize daily work, and prioritize multiple tasks
- Working knowledge and experience with vendor management
- Programming experience with Python or shell scripts
- Ensure cost effective design of systems with the ultimate goal of meeting business needs and providing reliable and efficient service to the customer
3
Skills For Voice Telecom Analyst Resume
- Experience analyzing network traffic using SNMP, NetFlow, and Packet Capture tools
- Experience with Auditing standards and standard methodologies
- Experience working in a call center environment with 100+ seats
- Voicemail or Call recording experience
- Need experience and a high knowledge of using excel
- Proven track record of billing error recovery
- Proven self-starter, results-oriented, and requiring little supervision to take charge and get things done
- One year experience with Microsoft (MS) Windows Operating Systems and MS Office
4
Skills For IT Telecom Analyst Intern Resume
- Proven ability to Project Manage new telephony service installations and upgrades of existing services
- Hands on experience resolving network outages
- Experience troubleshooting Layer 2 and Layer 3 topologies
- Experience with routing protocols, such as OSPF, EIGRP, and BGP
- Experience troubleshooting protocols such as DNS, DHCP, and ARP
5
Skills For It-telecom Analyst Resume
- Experience analyzing application problems
- Experience with RF link systems including Cambium and Nokia MPR9500 series radios
- Experience with FCC licensing (Part 90 and Part 101)
- Experience with DC power systems including 24VDC, -48VDC, Power over Ethernet (POE), and 130VDC
- Review and validation of invoices submitted by the interconnect companies and other
- Nortel/Avaya experience as an analyst
- In lieu of Bacherlor’s, equivalent voice/telecom experience and familiarity with the field's concepts, practices and procedures is required
- Technical experience with Call Center Technologies
- IP network switching and routing experience
6
Skills For Senior IT Telecom Analyst Data Resume
- Experience working with call center IVR’s and HTML scripts
- VM and server management experience
- Comprehensive hands on experience with Cisco routers, Cisco switches and Cisco Wireless LAN Controllers
- Experience with Cisco Wireless
- Previous experience with Maximo supply chain tool
7
Skills For Telecom Analyst / Tech Resume
- Demonstrated leadership traits to resolve conflicts, provide constructive feedback and influence discussion and decisions
- Demonstrated ability to maintain composure and clarity of thought and purpose when confronted with stressful situations
- Typically has 5+ years of voice communications infrastructure design and support experience
- Experience with telecom interfaces and local loop for analog/digital trunks, ISDN, alarm and radio circuitry, and demarcation practices
- Experience with microcomputers and desktop applications (MS Word, Excel) preferable
- Strong team player with the ability to manage multiple tasks and assignments
- Demonstrated leadership in technical roles
- Experience in data network problem isolation and resolution
- Experience with first hop redundancy protocols, such as HSRP, VRRP, and GLBP
8
Skills For IT Telecom Analyst Resume
- Experience with Cisco IOS and NXOS platforms
- Experience in a predominantly Cisco network environment
- Experience with Cisco OTV, APIC, or ACI Data Center technologies
- Experience with Cisco VPN technologies
- Experience with Enterprise-class Firewall technologies
9
Skills For Lead Telecom Analyst Resume
- Experience with Syslog, TACACS, Radius, or SNMP
- Experience with Cisco Secure ACS or Cisco ISE
- Experience with Quality of Service mechanisms
- Experience with Cisco Voice systems
- Experience with SIP, and Session Border Controllers
- Experience with Cellular 3G/4G technologies
- Telecommunications experience
- Experience with Pathloss 5 (CTE) design software
10
Skills For Telecom Analyst Senior Resume
- Experience with LinkPlanner (Cambium) design software
- Experience with MDM solutions
- Technical experience with Apple products
- Selecting of sites, permitting, licensing, and the engineering of telecom sites for the radio system
- Billing Review and Reporting – Perform audits, research, and analysis for departments and/or division and provide monthly reporting
- Working knowledge of all aspects with installation, maintenance, functionality, hardware, design, as well as programming of analog and digital PBX’s
List of Typical Responsibilities For a Telecom Analyst Resume
1
Responsibilities For Senior Telecom Analyst Resume
- Work across multiple business units to assist clients’ needs for proper telecom requirements via face to face meetings, emails and conferencing (video, voice, data)
- Good working experience with Call Pilot
- Responsible for recommending when to upgrade existing telephony related equipment; takes lead in implementing upgrades upon prior approval of Manager
- Experience supporting telecom services in an enterprise environment
- Experience with telecom project implementations (with software, network, system integration and call routing design components
- Experienced in adhering to proper Change Management requirements and processes
- Experience with the implementation and maintenance of SBC and SIP call routing
2
Responsibilities For Senior IT Telecom Analyst Resume
- Solid computer, word processing, spreadsheet and database software knowledge
- Coach less experienced IT professionals
- Working knowledge of managing enterprise connectivity to the PSTN
- Budgeting, prepare cost estimates on system expansions, project planning
- Ordering of cell phones, pagers, physical / logical media circuits, cabling etc
- Understanding of networks including cable modems, DSL, and wireless
- Working knowledge of SIP and VoIP protocols
- Billing Dispute – Identify financial discrepancies and track to completion
- Working knowledge of Identity Management systems
3
Responsibilities For Voice Telecom Analyst Resume
- Troubleshooting of LAN, WAN, and Wireless network outages
- Working with internal technical teams to help develop solutions and integration with the telecom platform as required
- Understanding of support tools, techniques, and how technology is used to provide Telecom services
- Create monthly reports outlining existing network footprint; and, completed, pending, and upcoming changes to network
- Perform and Manage complete system implementations including: hardware/software installation, configuration, and programming; testing; end user training
- Serve as the owner for entering and tracking Telecom work orders in the Picasso work tracking tool
- Communication with team members as required: keeping them informed of incident progress, notifying them of impending changes or agreed
4
Responsibilities For IT Telecom Analyst Intern Resume
- Assist in developing audits of telecom invoices including developing usage and circuit inventory feed automation
- Assist in generating and preparing monthly network operating cost reports
- Manage all voice and data deployments by preparing, processing and submitting orders to vendors for new installs, moves and disconnects of communications
- Support Cisco IP recording and maintain the NICE recording system for turrets and complete tape playbacks for all Trading Groups
- Produce and distribute recording reports for Compliance Dept. and managing the capacity reporting to ensure we have appropriate licenses / NAS storage space
- Telecom Invoicing – Onboard new invoices for automatic processing and manually process exception invoices for telecom services
5
Responsibilities For It-telecom Analyst Resume
- Assists in creating procedures and format for reporting of projects and maintenance documentation. Comply with procedures
- Manages/Coordinates work schedules of technicians and engineering resources during project initiation
- Participates in investigation/troubleshooting efforts during service disruption events
- Maintains all the inventory and tracking in the inventory module of University’s Call Accounting system
- High level of proficiency in operating the University’s Telecommunication Bitek Call Accounting system
- Perform complex moves, adds, and changes to telephony system, i.e. adding circuit cards and modules into systems and configuring with little supervision
- Generate recurring reporting used in the daily management of Telco audit processes
- Project manage relocation of site locations for voice and data communications including cabling requirements, wireless components and voice configuration
6
Responsibilities For Senior IT Telecom Analyst Data Resume
- Completes IPC billing; this includes investigating discrepancies and queries from clients
- Familiar with call accounting and recording solutions
- Support delivery of divisional accounting service requests
- Assist in creation and publishing of reports and other data required for corporate and divisional purposes
- Administer collaboration metrics and reporting
- Perform daily diagnostics to ensure all Global voice applications including ISI, 2nd Nature, Cisco Call Manager and NICE are up and operational
- Assist with voice related upgrades from the planning stage through completion
- Assist with day to day VNS troubleshooting of alarms and errors and escalate as required; Configure, place, move and test phones
- It is essential that IT policies and procedures be adhered to when executing technologies
7
Responsibilities For Telecom Analyst / Tech Resume
- Work with stores, support desk and network engineering to determine telecommunication needs of profit centers
- Participate in conference calls to coordinate new implementations, wiring vendors and other change controls as needed
- Develop, write and review telecommunication documentation for training and management review purposes
- In accounting / business analysis or telecommunications service
- Work with network cable patching of services related to voice
8
Responsibilities For IT Telecom Analyst Resume
- Coordinate delivery of end user training when appropriate
- Make sure that on-going support processes are in place when new services are delivered and that business partner understands how to engage that support
- Provide feedback to the Telecom Services Organization regarding any impact to the business partners due to disruption of telecom services
- Implement IT accounting procedures, standards and operational controls for Telecom spend, enterprise wide
- Maintain daily work flow of Telecom expense review and reporting operations
- Support IT FP&A teams & Corporate Finance with the annual budgeting process (as it relates to telecom spend)
9
Responsibilities For Lead Telecom Analyst Resume
- Responsible for the integrity and accuracy of corporate capital reporting as it pertains to IT
- Assist in ad hoc financial reporting upon request of IT management
- Identify opportunities for process improvements and streamlining as it pertains to telecom expense management
- Performs troubleshooting and analysis of additional appliances, such as firewalls and WAN accelerators
- Provides increased availability during Storm Preparation and Storm Mode conditions
- Responsible for the integrity of the University’s Call Accounting system technically and operationally
- Serves as one of the primary on-call personnel for telecommunication systems at large during non-business hours
10
Responsibilities For Telecom Analyst Senior Resume
- Utlize PathLoss analysis software for RF link engineering
- Develop BOMs (Bill of Materials), Request for Purchase, and material orders for assigned projects in the microwave, RF, or power engineering area
- Document all trouble resolution, capacity planning and outages
- Never-ending, self-motivated curiosity with a history of innovation
- Provides user training on the telecommunications features and functionality
- Provide documentation and implementation of telecom server patching for Local Survivable Processors at all sites
- Proficiency in Avaya PBX, CMS, AEP, POM and Qfiniti/NICE/ACR Call Recording technologies
Related to Telecom Analyst Resume Samples
Telecom Consultant Resume Sample
Work Experience
• Business evolution and strategic flexibility
• Merger integration strategies including operation integration, PMO, and cost reduction
• Billing and operations support systems (OSS/BSS) transformation
• Advanced Mobile Service Solutions (AMSS) implementa...
Telecom Engineer Resume Sample
Work Experience
• Manages the remote installation, maintenance, and monitoring of the organization’s telecom infrastructure
• Performs daily MAC’s (moves/adds/changes) and designs, installs, and implements new telecommunications systems/networks and solutions with direction from senior level staff. Assists with prov...
Professional Skills
• Excellent project management and organizat...
• Proven outstanding customer service skills...
• Proven ability to solve problems and apply...
Telecommunications Analyst Resume Sample
Work Experience
• Manages the enterprise communication environment; interfaces with vendors to troubleshoot or escalate issues; responsible for training users, operational support and troubleshooting
• Performs monthly audits of trunk lines (SIP and TDM)
• Manages Disaster Recovery and Busines...
Professional Skills
• Experience in IT and business/industry, pr...
• Demonstrated effective time management and...
• Excellent problem solving skills with stro...
WEB Consultant Resume Sample
Work Experience
• Problem Management - Root cause analysis
• Determining prevention items (fixes, how to prevent further occurrence of an issue)
• Works with Information Technology architects to insure legacy applications integration
• Participates in evaluations of new ...
Professional Skills
• Strong change management skills with a Cle...
• Excellent influencing, negotiating, projec...
• Strong consulting skills making digital re...
Oracle Manager Resume Sample
Work Experience
• Assist Oracle Marketing Cloud sales enablement team on operationalizing messaging across the Marketing Cloud’s global sales unit
• Supervise development team members through hiring, performance appraisals, pay rate reviews, delegating, promoting, coaching, counseling and terminating as needed
...
Professional Skills
• Experience and Strong Implementation skill...
• Experience with other Oracle Middleware te...
• Excellent leadership, written communicatio...
Consultant Solution Resume Sample
Work Experience
• Extensive experienced in reviewing and debugging code in the following software languages: HTML,JavaScript, SQL, XML
• Experience working closely with external clients throughout the full implementation of the project
• Staying up to date on Workforce Ready releases and futur...
Professional Skills
• Understanding of the technology industry a...
• Understanding of the technology industry a...
• Understanding of industry issues & ability...