Telecom Manager Resume Sample
Rolando Robel
231 Marian Dale,
Phoenix,
AZ
+1 (555) 607 3512
Work Experience
Manager, Telecom Operations
09/2017
-
PRESENT
Detroit, MI
- Establish regular cadence of meetings with key client stakeholders and regional team leads to ensure alignment of program outcomes and deliverables with client’s goals
- Discover and understand key success factors and impacts of CompuCom’s program as related to key stakeholders and regional team leads
- To key client contacts
- Escalate issues or developing concerns that need program management office attention
- Plan and coordinate operational governance meetings
- Recognize team members’ skills gaps and needs required to achieve organization objectives
- Effectively manages all telephony systems in assigned infrastructure, both domestic and international
- Designs, plans and implements new business applications as it relates to telephony – coordinates data requirements with respective responsible NetEng groups
Telecom Construction Manager
11/2013
-
04/2017
Phoenix, AZ
- Provides effective support to Sales/Marketing staff on new business opportunities
- Provides accurate quotations/cost models on new telecom opportunities. Coordinates timely installations and testing
- Ensures timely response of staff to tasks and outages as dictated by SLA metrics
- Provides Monthly Performance Reporting to the business
- Provides accurate and timely Performance and Salary reviews
- Responsible for all hiring and firing of assigned regional staff
- Keeps up to date on new technology
- Effectively leads and promotes training and development within assigned staff
Manager, Telecom Expense Management
01/2011
-
07/2013
Philadelphia, PA
- Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to insure adherence in a manner that reflects honest, ethical and professional behavior
- Prepares operating and capital budgets for TIS leadership, including the creation of business forecasts and long range financial plans as needed. Works with RHMs in order to produce, maintain and evolve the IT Telecom and data strategy, while adhering to budget parameters
- Manages a team of analysts who implement, maintain and support the telecommunications expense management (TEM) portfolio throughout the UEM. Provides guidance and problem resolution as needed
- Responsible for development, implementation, and management of the TEM program. (Program is responsible for managing network, infrastructure, telecommunications spend and utilization across the UEM.) Responsible for tracking savings, cost avoidance, productivity, and service levels that include the following components
- Contract compliance on all telecommunications and wide area network spend
- Charge-back mechanism for all UEM expenses
- Manage invoice payment process via Lawson interface
Education
Marymount California University
2007 - 2011
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrated problem solving. decision making skills and continuous improvement process skills
- Excellent oral and written communication skills within a business and/or technical context
- Excellent change control practices, organizational skills, and quality of work
- Good business acumen with strong communication and presentation skills in both Chinese (Mandarin) and English
- Managing Invoice Validation by validating the invoice amounts, resolving invoice disputes with vendors, investigating invoice gaps/issues raised by clients
- Prior experience managing and cultivating technology vendor relationships
- Demonstrated ability to build high impact teams that work well as a unit and cooperate with other related work teams
How to write Telecom Manager Resume
Telecom Manager role is responsible for leadership, telecom, design, reporting, telecommunications, customer, avaya, integration, retail, finance.
To write great resume for telecom manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telecom Manager Resume
The section contact information is important in your telecom manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telecom Manager Resume
The section work experience is an essential part of your telecom manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telecom manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telecom manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telecom Manager resume experience can include:
- Strong leadership skills with commitment to customer service
- Work effectively as a team lead to accomplish tasks and resolve issues
- Present a professional image via communication skills, both proactively and when under duress
- Validating dispute result in next invoice(s) and make sure all credits are captured
- Experience managing a nation-wide networking infrastructure service including capacity planning, disaster recovery, and other related operational requirements
- Desirable. Experience supporting and managing Federal Government contracts
Education on a Telecom Manager Resume
Make sure to make education a priority on your telecom manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telecom manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telecom Manager Resume
When listing skills on your telecom manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telecom manager skills:
- Demonstrated experience in leading cross-functional teams of technical professionals in a highly matrix environment
- Communication and meeting skills
- Seasoned networking skills
- Telecom tax experience is ideal. Alternatively, experience with sale, excise, or other business taxes is beneficial
- Demonstrated experience in managing large, 32,000 seat multi locations complex programs/projects, including financial responsibilities
- Direct Hire or Subcontract experience with union craft and/or union subcontractor experience
List of Typical Experience For a Telecom Manager Resume
1
Experience For Manager, Telecom Operations Resume
- Set appropriate goals for project managers, monitoring progress and adjusting priorities
- Good working knowledge of data networks
- Hands on experience with Avaya and Voice solutions
- Resolving gaps with vendors, if needed and managing and approving allocation batch files
- Managing invoice processing that includes processing all invoices upon receipt
- Perform packet sniffing and analysis to troubleshoot data, network, transport, and application level issues using wireless systems
2
Experience For Telecom Construction Manager Resume
- Coordinate with various stakeholders to evaluate network architecture and wireless systems being proposed, assisting implementation and operational sustainment
- Review existing wireless technology services, regularly ensuring they still meet the requirements of the business
- Creation of reports on traffic, recurring fees, capacity, inventory, and fixed spend
- Responsible for evaluating analyst's performance to manage TEM program
- Responsible for the management of traditional voice circuits, including PRI’s, T1’s, analog trunks, and SIP trunks
- Analyzes network needs, formulates business solutions using cost justification techniques, implement and maintain solutions
- Supervises switching/router configurations to support business requirements and special events
- Conduct site inspections and service delivery reviews as needed to verify brand standards and business requirements are being delivered
3
Experience For Manager, Telecom Services Resume
- Research and author product requirements, including use cases and user personas
- Identify, analyze, and resolve product and go-to-market issues, marshalling assistance from experts across the company
- Manage daily provisioning orders with TEM Supplier and telecom vendors
- Manage 7 Business Analysts who provide efficient tracking of telecom costs
- Responsible for reporting on a monthly basis on all Telcom Costs/Usage and telecom inventory
- Serve as focal point for billing questions from client
- Responsible for safe work practices and implementing company safety programs for all subordinates throughout his/her
4
Experience For Manager, Telecom Expense Management Resume
- Clear understanding of Carriers RAN Integration process and procedures required. (ALU, Ericsson, Nokia, GSM, WCDMA, UMTS and LTE technology)
- Client Interaction regarding changes and/or updates
- Establishes and manages project plan, including the development schedule, delivery schedule, and resource requirements
- Obtains customer acceptance on key milestones throughout the project life cycle including project closure
- Conduct safety assessments and inspections of the work site, adhering to safety and environment policies and procedures
5
Experience For Telecom Department Manager Resume
- Understand trends and provide advice to TEM management and respective teams while raising industry enterprise and business awareness
- Conceptual planning ability
- Time reporting systems
- Order and provision all telecommunication services for UEM. Understand all aspects of circuit configuration
- Create and maintain reports and indicators that provide useful inputs to financial management and IT procurement (spend, volume, utilization, trends, etc.)
- Exhibits an understanding of ENGIE Insight’s telecom product and services and able to support clients with complex operational needs and offer solutions and critical thinking to multifaceted challenges
- Serve as a subject matter expert when speaking to IT and Telecom executives. Demonstrate the ability to communicate ENGIE Insight service offerings and understand the evolving telecom landscape
- Serve as subject matter expert for telecom expense management to ENGIE Insight’s internal teams on the client’s organizational goals, aligning an effective balance between the success of ENGIE Insight and the success of the client
6
Experience For Operations Manager Im-operations Manager Infrastructure & Telecom Resume
- Experience in Hardware Technical / Engineering Program Management or Product Management
- Experience relationship building and collaboration within a diverse, cross-functional team
- Five or more years working with developing nations
- Wireless and telecommunications hardware/software system design
- Fluent in 2G / 3G / LTE, Core / Edge / RAN
- Monitor and ensure SLA objectives are met and where appropriate institute improvement plans so that KPI’s improve or are kept positive
7
Experience For Telecom Reliability Manager Resume
- Understand business strategy/direction and coordinate designs, implementations, and supports technological solutions to facilitate wireless and telecommunication strategy
- Responsible for the health and delivery of all Telecom services, including wireless technologies such as cellular, Wi-Fi networks and radio systems managed by Telecom Services for WDPR
- Work with creative and technical engineering services on the design, implementation and sustaining operations of attraction and hotel wireless infrastructure
- Oversee all network integration requests from partners, vendors, and business units
- Troubleshoot complicated issues with vendors and ensure timely restoration of services
- Analyze network and communication problems related to local wired, wireless, Wi-Fi and in-Park networks for WDPR
- Provide support and escalation support for users, partners, and third-party vendors
- Monitor services for bugs/vulnerabilities and define process to address these issues
8
Experience For Telecom Expense Manager Associate Resume
- Lead special initiatives and/or operationally sponsored projects from start to completion
- Test and develop new technology in accordance to IT standards and business goals
- Work with management in defining/implementing/monitoring the operational and strategic planning, & business continuity/disaster recovery solutions for Telecom services
- Oversee the implementation and operations of wireless infrastructure for parks & hotels and collaborate with IT teams as needed in order to deliver overall systems performance
- Review maintenance agreements prior to project go live; oversee their execution
- Work with project managers and engineering teams to ensure proper resources are engaged for the scope of work in wireless projects
- Publish regular updates on general status of assigned projects
- Stay current with network technology in the theme park and hospitality industries, especially in the areas of wired and wireless, network security, voice and radio systems
9
Experience For Telecom Program Manager Resume
- Assist developers/engineers with evaluation of technology requests and new solutions
- Communicate regularly with Technology executives on the overall status/health of wireless services and projects
- Manage and track budgets for the delivery of wireless services and projects
- Provide back up support to the team’s analysts and managers
- Successful experience with proven track record in setting unique value proposition and using consultative approach/business oriented selling in customer and opportunity management
- Serves as single-point of contact, between the Lead Construction Manager and construction execution
- Performs strategic planning, project management, architectural design and integration as well as supporting and managing the day to day operations for all of Equinix’s global unified communication services
- Partner with Corporate Real Estate and Facilities in order to assist with strategic direction, technology selection, standards, contractor/vendor management, and implementation of Equinix’s unified communications programs at HQ and worldwide
10
Experience For Account Manager, Telecom & Technology Resume
- Manages and oversees requests relative to the division’s Lighting Controls & Building Systems infrastructure to ensure the system’s low-voltage cabling is not impaired and operating properly
- Three to six years of business consulting experience and/or the delivery of complex telecommunications and/or other technical solutions
- Understand the complex and unique business models that energy and utility companies operate within
- Contribute to the development of thought leadership and methodologies to support West Monroe’s consulting practices
- Assist in the development and management of West Monroe’s people, processes and offerings
- Exhibits an understanding of Ecova’s telecom product and services and able to support clients with complex operational needs and offer solutions and critical thinking to multifaceted challenges
- Serve as subject matter expert for telecom expense management to Ecova’s internal teams on the client’s organizational goals, aligning an effective balance between the success of Ecova and the success of the client
List of Typical Skills For a Telecom Manager Resume
1
Skills For Manager, Telecom Operations Resume
- Experience in planning and implementing change
- Experience integrating and managing multiple related projects into a single coordinated program
- Experience in a management role, working with networking technologies or telecommunications service is desired
- Experience in the telecom industry or managing technology products targeting telecom
- Experience or formal training managing products within an Agile development environment
- Demonstrated competency in IT budgeting and planning
- Experience working with major system providers such as Cisco, Polycom, Mitel as well as Charter, CenturyLink, AT&T, Verizon, US Cellular, Time Warner, etc
- Experience working in theme park/hospitality infrastructure is desired
- Previous experience with software systems that track job status and scheduling
2
Skills For Telecom Construction Manager Resume
- Experience managing Cloud-based products
- Previous work experience in software engineering, technical pre-sales, or professional services
- Experience in working on and on professional, retail and commercial facilities
- Experience and/or training in Project Management techniques, such as PMP or Agile
- Experience in the engineering industry
3
Skills For Manager, Telecom Services Resume
- Non-Degreed: 18+ years of construction experience on similar projects with 2 of those years being in in a construction management role
- Experience supporting a U.S. Government customer
- Operational experience with the management of TCP/IP networks
- Operational experience with the management of DNS services
- Develop strategic plans and identify key success factors; set priorities and allocate the
- Strong OSP construction knowledge with ability to read and create construction drawings to facilitate new builds, relocations and emergency repairs
- Experience in software product management
4
Skills For Manager, Telecom Expense Management Resume
- Influence, lead, and gain confidence of an experienced cross-functional product team
- Industry experience required
- Experience in telecom expense, IT financial, business operations or corporate finance environment
- Consolidate and synthesize information from multiple sources (industry benchmarks, vendor responses, Corporate F&A, etc.)
- Plan, organizes, and, prioritizes workload
- Demonstrated thought leadership and inclination to work proactively
- Three to five years’ leadership experience
5
Skills For Telecom Department Manager Resume
- Understanding of IT Governance and Engineering Processes and Policies
- Overseeing the Invoice Payment which includes processing telecom invoices for payment
- Maintaining specific vendor contact information including email address, URL/portal information that is provided on invoices
- Negotiating and influencing abilities
- Providing oversight of construction execution on all assigned construction projects
- Managing WBS and Cost Center Changes
- Notifying Global Procurement group for rate changes on invoice
6
Skills For Operations Manager Im-operations Manager Infrastructure & Telecom Resume
- Escalating to client any issues beyond Provider responsibilities
- Providing strategic solution on escalated issues
- Ensuring active vendor payment remit to addresses are up-to-date
- Providing payment details, if requested
- Maintaining accurate inventory information
- Supporting invoice related project initiatives
- Managing about 14 direct reports in the US and Mexico and indirect reports in India
- Managing about 32 different US based accounts across various industries
- Working knowledge of Avaya equipment
7
Skills For Telecom Reliability Manager Resume
- Proficiency with MS Office, including Excel and Power Point capabilities including excel formulas and pivot tables, charting, graphing, and table creation
- Drive significant process improvements across IT including the definition and implementation of Project Accounting and improved benchmarking
- Familiar with IT Infrastructure and working with Engineering team
- Direct and integrate multiple planning and reporting sub-functions (headcount, expense, and capitalizations)
- Working knowledge of voice and data cabling
- Working knowledge of analog phone systems, including Nortel and/or Avaya PBX systems
- Create a win-win environment for the client and Avalara by professionally and ethically negotiating issues related to contracts, pricing and service fees
8
Skills For Telecom Expense Manager Associate Resume
- Train technicians on Integration, troubleshooting and solving site issues
- Ensure continuous safety training of Telecom Construction employees and contractors and facilitate the execution of AEP’s safety standards and practices
- Participate in the development, support and testing of Network Disaster Recovery capabilities
- Complete knowledge and understanding of company’s principles, policies, procedures and standards
- Working on cloud-based products
- Balance of an obsessive attention to detail and strategic thinking
- Attention to detail, analytical and problem solving ability; to work quickly and accurately; to work under pressure and deliver to deadline
- Value-add mentality regarding budget opportunities
- Overall general construction knowledge of EV Car Charging Systems, Battery Storage Systems and Ground & Rooftop PV Solar Installations
9
Skills For Telecom Program Manager Resume
- Engage with leading Chinese and Foreign Telecom & Technology service providers & OEM’s
- Develop multiple level business relationships from senior executives to working levels with account prospects
- Expense reporting policies and procedures
- Working knowledge of Voice over Internet Protocol systems
- Working knowledge of task and project management
- Establish a professional working relationship with day to day users up to the executive level
10
Skills For Account Manager, Telecom & Technology Resume
- Manage a pipeline of add-on and up sell opportunities within a set of existing accounts and deliver results against a quota
- Provide timely forecasts and risk analysis to direct manager as well as track customer and partner interaction, leveraging Salesforce
- Plan and manage construction phase of projects ensuring safety for all personnel, plant and property
- Track Gov’t funding to DHS and specifically the OEC
- Identification of right of way and permitting requirements for proposed routes
- Coordinate and perform product- and release-related training for support, professional services, sales, and pre-sales
- Provide reporting, analysis, and assessments at both the functional or enterprise level
- Establish positive and productive working relationships with telecom vendors and internal stakeholders
List of Typical Responsibilities For a Telecom Manager Resume
1
Responsibilities For Manager, Telecom Operations Resume
- Manage and oversee requests relative to the division’s Lighting Controls & Building Systems infrastructure to ensure the system’s low-voltage cabling is not impaired and operating properly
- 3 – 5 years management/supervisory experience in a related industry
- Experience in the installation, testing, maintenance and advanced design of Secure Network and Telecommunications solutions, or a combination of equivalent education and work experience; with knowledge of at least one major PBX
- Knowledge of Microsoft and Linux
- Able to work well alone or as part of a small team
- Manage delivery of program services across all functional areas: carrier services, service verification, sustainment engineering, performance assessment, support systems, service center
- Support Program Manager in identification and pursuit of new business initiatives
2
Responsibilities For Telecom Construction Manager Resume
- Maintain currency on U.S. telecommunications industry technology and services and provide area expertise to the program and customer
- Maintain currency on FCC telecommunications policy that affect NS/EP telecommunications and provide area expertise to the program and customer
- Advise Program Manager in financial management to meet program financial goals
- Interface with customer to understand customer needs and maintain customer relationship
- Ensure delivery of milestones on schedule
- Review and approve all deliverables
3
Responsibilities For Manager, Telecom Services Resume
- Ensure Quality Assurance Surveillance Plan is met
- Act as Program Manager in absence of Program Manager
- Leadership experience and skills, with exceptional interpersonal and communications skills to work effectively with the team of 40+, CSRA management, and the customer
- Obtain Public Trust, Enter of Duty (EOD) suitability from DHS
- Monitor contractor progress, contractor quality inspection, and timely turnover of assigned projects
- Monitor and ensure SSP (Single Source Provider) on track to meet service level agreements
- Review preliminary construction prints from right-of-way authorities and determine potential conflicts; attend utility coordination meetings and construction progress meetings as needed
4
Responsibilities For Manager, Telecom Expense Management Resume
- Conduct 40% of work in the field and 60% in the office on average; varies per market
- Review preliminary construction prints from Right of Way authorities and determine potential conflicts; attend utility coordination meetings and construction progress meetings as needed
- Arrange to perform preventative maintenance testing utilizing OTDR test equipment, analyze results and coordinate repairs as needed
- Research and write competitive landscape and profiles
- Define, implement, and communicate product roadmap
- Create release- and product-level feature/advantage/benefits documentation
- Monitor and incorporate industry trends and innovations into products
5
Responsibilities For Telecom Department Manager Resume
- Maintain metrics and KPIs for products
- Drive savings realization with TEM supplier
- Ensure value realization from TEM supplier
- Address business needs and concerns, and able to target weak area’s in the companies telecommunication systems and identify solutions that create value
- Demonstrate experience in telecommunications administration working with Call Center systems, IVR, Conferencing, Webex, NICE, Nuance and Work Force Management with at least 3-5 years of supervisory/management experience
- Two (2) years billing and budget management experience
- Manage the development and implementation of program control strategies and plans such as the following
- Develops and manages the Telecommunication team’s budget
6
Responsibilities For Operations Manager Im-operations Manager Infrastructure & Telecom Resume
- Manages the resolution of voice and/or data communications hardware and software issues. Works closely with Operations teams in the resolution of issues affecting the company's telecommunications systems
- Manages 1st and/or 2nd level support coverage in response to the more complex voice and/or data communications issues. Works with personnel and vendors at remote locations to identify hardware/software problems at those locations. Schedules staff for on call coverage as necessary
- Assigns teams and individual staff to projects of varying scope. Ensures projects are completed on time and within predefined requirements and budgets. Communicates projects status to business leadership and liaises project issues to systems leadership. Accountable for team performance within assigned projects
- Establishes, interprets and adjusts SOP's by which subordinates operate. Estimates staffing needs and schedules and assigns projects/work for the department. Is ultimately responsible for success of all departmental projects. Has authority to make exceptions to policy or procedures
- Experience with Avaya and Cisco telecommunications equipment and demonstrated success in a large telecommunications environment
7
Responsibilities For Telecom Reliability Manager Resume
- Leads and motivates a project team; sets goals, objectives and priorities; assigns and reviews work
- Responsible for all budget aspects of department. Makes decisions on pay, performance, appraisals, work schedules, discipline and hiring
- Reports on project progress at established intervals to the customer and company management
- Acts as primary interface with the customer on issues regarding the project deliverables. Ensures customer reviews are held, including the customer user community
- Ensures that all deliverables defined in the statement of work are delivered on-time, within budget and at an acceptable level of quality
8
Responsibilities For Telecom Expense Manager Associate Resume
- Ensures that approved methods, processes and tools are consistently followed using Avaya’s documented Global Project Management Methodology specifically in relation to change control and risk management
- Accountable for meeting project schedule and results as well as for the customer satisfaction and the quality of the deliverable
- Analyze complex problems and propose, defend, and rally support for solutions
- Work in a fast-paced, high responsibility environment is essential
- Experience in large/complex Project or Program Management support in the telecommunications, messaging, computer industries and/or related technology segments
- Experience in Process Improvement methodologies is a plusMinimum 5 years of management experience with proven ability to gain team efficiencies through process improvement initiatives
- Proficiency with Financial systems, Data Warehouse Systems, and Business Intelligence
- Knowledge of construction technology and construction
- Knowledge of EPC and C-Only industry related to the above scopes
9
Responsibilities For Telecom Program Manager Resume
- Obtain and maintain a U.S. Department of Energy Q level security clearance
- Modified work schedule to overlap with night shift required at times
- Additional IP/telecommunications certifications
- Knowledge of project budget process and tools
- Knowledge of department budget process and tools
10
Responsibilities For Account Manager, Telecom & Technology Resume
- Construction Project Management Systems
- Provide clear and timely information to senior leadership and customers
- Work in a high-demand, fast-paced environment
- Lift, carry, push and pull 50 lbs
- Able to crouch, kneel, and twist throughout the work day
- Able to reach and grasp with both hands
- Support and lead department and company-wide initiatives
- Responsible for customer retention (dollar and logo) throughout the renewal sales cycle
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