Telesales Manager Resume Sample
Lyla Trantow
73688 Ilene Island,
Los Angeles,
CA
+1 (555) 459 6055
Work Experience
Telesales Manager
12/2016
-
PRESENT
San Francisco, CA
- Be an ambassador of Equator’s culture, and set the standard for telesales culture
- Experience in both print and digital advertising sales
- Extensive experience in sales management of a volume focused sales team
- An expert in coaching teams to improve sales performance and behaviours
- Proven ability to be able to sucessfully lead a team through times of significant change
- Be able to demonstrable experience of managing and driving significant growth
- Manage sales teams in a fast-paced, dynamic environment
Senior Manager, Telesales
05/2011
-
06/2016
Houston, TX
- Drive outbound and inbound sales results across all in-house and outsourced channels, through training, compensation, tools, etc
- Focus on TelePro, Summarize the Sale, S4 consistency and reinforcement
- Works collaboratively with both internal and external (including 3rd party vendors) for support, development, resources, etc. to drive chat/site enhancements, SLA’s, and maximizing the online customer experience
- Accountable for the development of the Inside Sales Physician Representatives (ISPR’s)
- Coach ISPR’s daily to aid in achievement of performance goals per program requirements
- Managing the team’s relationships with existing clients, to retain/renew existing business and add incremental business
- Manage the daily Telesales operations, especially the defined ‘open hours’, ensuring appropriate transparency, consistency, timeliness and compliance to procedures, covering the scope of functions
- Promote CNO’s mission and core values
Manager, Telesales
06/2005
-
12/2010
Houston, TX
- Provide guidance and support to clients’ post-sale
- Conduct training classes by presenting company’s product usage
- And above in the sales (telesales) field
- Excellent interpersonal, team-working and presentation skills
- Comfortable to speak in front of group audiences
- Comfortable working in a fast-paced environment and possesses team management skill
- Willing to go the extra mile Fluency in English both spoken and written to liaise with English speaking clients
- Manages sales portfolios to ensure alignment to company’s go to market approach and achievement of targeted sales levels
Education
Strayer University - Virginia Beach Campus
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Giving an Excellent Customer Experience
- Highly organised, disciplined with fantastic time management skills
- Interpersonal, organizational, and leadership skills
- Experience using and training CRM and marketing automation applications (Salesforce.com, Unica)
- Considerable knowledge of and experience with the use of quality or continuous improvement tools, techniques, practices
- Dedication to high quality customer and client service delivery and integrity through proven client and customer relationships
- Call Center sales and/or retention experience required
How to write Telesales Manager Resume
Telesales Manager role is responsible for training, leadership, design, finance, digital, insurance, travel, events, software, interpersonal.
To write great resume for telesales manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telesales Manager Resume
The section contact information is important in your telesales manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telesales Manager Resume
The section work experience is an essential part of your telesales manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telesales manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telesales manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telesales Manager resume experience can include:
- Develops and cultivates good customer relations through telephone and in-person contact. Responds to customers’ needs, consistent with MSC standards, culture, and business practices
- Work positively and effectively across other business functions as required
- Demonstrate a strong understanding of T-Mobile Home and Entertainment products and services
- Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job
- Demonstrate commercial focus and financial awareness when developing new business opportunities
- Ales management and training experience
Education on a Telesales Manager Resume
Make sure to make education a priority on your telesales manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telesales manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telesales Manager Resume
When listing skills on your telesales manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telesales manager skills:
- Track record of delivering results, building winning teams, building and maintaining excellent relationships, and developing/implementing winning strategies
- Experience managing lead generation and development with an outbound telemarketing team
- Establish and maintain effective working relationships with all levels of internal and external employees, managers, clients and customers
- Experience in telesales/telemarketing and sales
- B2B2C, D2C sales and marketing experience
- Strong knowledge of common design and training programs such as Adobe Photoshop, Adobe InDesign, Adobe Captivate, Adobe Premiere, etc
List of Typical Experience For a Telesales Manager Resume
1
Experience For Senior Manager, Telesales Resume
- Works closely with management to foster effective working relationships and ensure alignment with business objectives
- Conduct ongoing mentoring/coaching in the service area
- Responsible for achieving department revenue goals by coaching insurance sales agents to increase sales results
- Create and lead telesales/telemarketing strategy. Enable robust capabilities and expansion of volume and growth for the channel
- Motivate, lead, and develop Inside Sales Management and Team in reaching company objectives (both internal and third party)
2
Experience For Senior Outbound Telesales Manager Resume
- Manage long-term objectives, strategies, and initiatives in keeping with T-Mobile Goals
- Motivate, lead, and develop Inside Sales Team in reaching sales targets and company objectives
- Identify, develop, implement, measure, and adjust all coaching and strategy for all Home and Entertainment Sales Agents
- Implement key operational initiatives while maintaining high ethical and procedural standards Meet or exceed overall sales quota for your team
- Responsible for the strategic sustainment of Net Promoter System
3
Experience For Manager, Telesales Resume
- Work with Business Units to set sales goals and metrics. Be able present the goals and ROI to Senior Leadership and be the subject matter expert from a sales channel perspective
- Work with Comcast Divisional Telesales POC's on overall Channel Performance. Confidence to present to Senior Leadership
- Partner with inbound sales to oversee quality monitoring for Sales Quality Excellence. Working with staff to reward success and take corrective actions, as appropriate
- Assist with Compliance Related activities related to the outbound sales channel
- Willingness to participate and engage with the PACE organization, which is an organization with its mission being routed in Call Center Operations and Compliance
- Focus on strategic vendor relationship across their entire portfolio of Comcast activity
- Focus on NPS, Telepro Customer Approval and Sales Quality Excellence consistency and reinforcement
- Manage the Telesales Representatives team
4
Experience For Manager, Medicare Telesales Resume
- Set and track sales targets for your team
- Work with the Senior BDM – South, to develop a growth strategy focused both on financial gain and customer satisfaction
- Suggest and implement improvements in the sales administration process
- Build an open-communication environment for your team
- Drive your team to hit monthly & annual revenue targets
- Use Salesforce to report on sales metrics and suggest improvements
5
Experience For Manager, SMB Telesales Resume
- Deliver your own personal and team targets across all hard and soft objectives
- To have complete understanding of the suite of G4S Cash Solutions offered to customers and be able to communicate those effectively in a compelling manner to your team and our prospective customers
- Ensure inclusion and timely response to RFP/RFIs
- Provide leadership and support to other team members, and fulfil any reasonable management request
- To understand the organisation chart within the sales department, and build relationships with key personnel
- Actively manage internal Telesales activities inclusive of new sales and retention; responsible for leads and sales goals and holding internal team to performance, sales and telephone metrics. Achieve or exceed all monthly and quarterly sales quotas
- Achieve or exceed all monthly and quarterly sales quotas
- Actively coach internal and external representatives for improved performance and skills development to achieve key performance indicators. Oversee development of call guidelines and scripts. Motivate and coach the team to identify, qualify, and nurture the descriptive lead development process
6
Experience For Gcg-telesales Manager Resume
- Document processes, work flows and data definitions for the support of mapping data and business processes. Analyze results and make specific recommendations for process and program improvement
- Lead training efforts on the system, processes, campaigns (objectives and strategy), products and solutions; Conduct analysis of call center performances and make recommendation on how to improve overall production
- Work with the data analyst to create standard reports to use to monitor operations and use to review with the executive staff; Perform cost-benefit analysis and identify cost efficiencies
- Work with critical stakeholders to ensure that qualified leads are being assigned correctly in the sales channel. Ensure the team has appropriate visibility into the leads and followed-up by business development community within the enterprise CRM system (Salesforce.com)
- Coach, teach and lead by example on how to sell and improve sales skills of team
- Manage to quality sales metrics as determined by T-Mobile and business needs
- 2 Inside Sales Managers
7
Experience For Telesales Manager Resume
- 30 Inside Sales Agents
- 2 Inside Sales Business Analysts
- Manage to quality sales metrics as determined by Sr Manager and business needs
- Oversee daily operations of Inside Sales Team
- 15 Inside Sales Agents
8
Experience For Senior Manager, Telesales Resume
- Train and develop a staff of successful Telesales Associates
- Defines and develops the business' strategies and objectives along with the business leader
- Interacts regularly with executive team and individual department heads to ensure that company’s telesales priorities are aligned with total company direction
- Possesses a thorough understanding of client environment and has the ability to obtain group consensus with follow up implementation through staff
- Works across the organization to understand, influence and implement strategies that support new revenue production
9
Experience For Senior Outbound Telesales Manager Resume
- Collaborate and provide direction to managers to enhance technology and sales execution to include analyzing, proposing, testing, implementing, training, maintaining and monitoring in order to continuously improve sales results
- Interfaces with colleagues at all levels within the organization, external customers, and carriers to ensure maximum sales efficiency, problem resolution, and regulatory guidelines are met
- Medicare product experience
- Establish and maintain appropriate systems for measuring and reporting performance
- Produce detailed and accurate lead generation and sales forecasts
- Ensure targets are met
- Control administrative costs and work within assigned budgets
- Robust time management
List of Typical Skills For a Telesales Manager Resume
1
Skills For Senior Manager, Telesales Resume
- Strong organizational skills with demonstrated ability to strategically plan a schedule of enterprise wide activities across a large geography with time sensitive deadlines
- Interpret sales calls and provide criticial and relevant coaching to grow Sales Agent skills
- Experienced at working under pressure
- Proven track record of achieving assigned sales targets
- Previous experience with a start-up desirable and the willingness to roll up your sleeves and get stuck in
2
Skills For Senior Outbound Telesales Manager Resume
- Previous telesales experience and a knowledge of the craft beer industry
- Managing, Coaching and Developing Talent
- Forecasting. Participating as requested in forecasting activity
- Sell advertising space in the UK’s leading craft beer magazine and set up partnerships with leading brands by cold calling and telesales
- Responsible for achieving revenue growth and attaining given monthly & quarterly targets and KPIs by successfully managing the assigned sales team
3
Skills For Manager, Telesales Resume
- Lead and motivate a high performing sales team while providing the best solutions for Spectrum Business customers
- Managing telemarketing and sales
- To not only follow up marketing campaigns but self-generate sales via developing a database, use of social media, focus on particular industries, and referrals
- Great at building relationships quickly with breweries and bar owners, through to brand managers of large spirits companies
- Happy to be on the phone all day cold calling
- Lead, unite and motivate the team, providing the best solutions for Spectrum Business customers
- Track record of promoting a customer-centric enviornment focused on acquisition of new customers
- To retain existing customers and up sell services to achieve customer retention and satisfaction targets
- To produce accurate sales forecasts and regular reporting for management
4
Skills For Manager, Medicare Telesales Resume
- To rapidly become a Fuel Genie product and sales expert and evangelist, outperforming competitors
- To work hand in hand with product and marketing managers to maximise the value of campaigns to generate inbound and outbound calls, that generate sales
- A Team Leading / Line Management background
- Sell a range of advertising opportunities – from pure display through to recipe features, advertorials, inserts and video content for the magazine
- Disciplined use of sales CRM system, monitoring daily call activities for productivity and quality assurance
- Customer management such as handling customer complaints and enquiries via phone
- Support Head of Agency Business in daily operations and developing key metrics to achieve success in team’s performance and organizational goals
- Go-getter and full of energy
- Goal-Setting. Translating overall sales strategy and objectives for the SMB Telesales team into industry vertical-based goals, development plans and pipeline throughput standards for each sales rep
5
Skills For Manager, SMB Telesales Resume
- Process Development. Create, share, and continuously improve the outbound telesales process that directs optimal day-to-day activity and behaviors of the Telesales Rep’s and results in the target-level productivity for acquiring new customers
- Individual Development. Providing on-demand, side-by-side coaching for the Telesales Representatives to ensure they are performing at or above standards or making progress toward performing at levels
- Motivation. Using real-time, appropriate and effective motivational techniques to drive performance and outcomes to target levels, such as daily huddles, score boarding, contests, and one-to-one direction. This entails being on the floor the majority of the time to observe, help and lead
- Performance Improvement. Analyzing all activity and outcomes of each team member against targets in order to identify needed improvement and then providing impactful feedback to course correct as needed
- Reporting. Pull, collate, prepare, and present sales results readouts to various levels of the organization, including executive stakeholders. This also requires fully “knowing” the business inside and out in order to respond quickly to inquiries and requests with accurate information
6
Skills For Gcg-telesales Manager Resume
- Proven work experience as a Telesales Manager or Team Leader
- Hands on experience and proficiency in MS Office and CRM software (e.g. Salesforce)
- Highly motivated, independent, and have strong sense of control
- Prioritize multiple projects and tasks and meet tight deadlines
- Ales management experience
- Strong knowledge of common business applications such as Microsoft Office, Word, Excel, PowerPoint, Web Browsers, etc
- Sales experience in an MSO or telecommunications Industry
- Good GCSE’s in maths and English
7
Skills For Telesales Manager Resume
- Build strong relationships with PR companies
- Create what’s next, to improve team’s effectiveness and efficiency
- Self starter and ‘doer’ – highly motivated and keen to succeed
- Process improvement/Analysis background required
- Excellent interpersonal skills through effective communication and influence with high levels of energy, great ethical and moral behavior, and unquestionable integrity and character; being able to establish exceptional relationships and maintain credibility while creating a climate in which others are engaged and are excited to participate
- Strong commitment to world class customer service
8
Skills For Senior Manager, Telesales Resume
- Two to five years customer service/sales supervisory experience
- A proven track record of high-yield sales success
- Travel. Approximately 25% travel, more or less as necessary to meet job requirements
- Track record of delivering sales results, building winning teams, building and maintaining excellent relationships, and developing/implementing winning customer-centric sales strategies
- React quickly, with thoughful response, in a fast-paced environment
- To recruit, train, develop, coach, inspire and manage a new telesales team
- To lead by example and be a player/manager
- To generate new customers to achieve sales targets and KPI’s
9
Skills For Senior Outbound Telesales Manager Resume
- To achieve targets for calls, contacts, conversions and card use
- Work alongside the Editor and Designer to ensure that the magazine grows its revenue from an already successful base
- Onboard new advertisers and commercial partners
- Work out creative ways to attract new brands
- Participate in trade shows, beer festivals and other events
- Supervise and manage a Telesales team of 5 to 7 consultants to advise and sell online marketing solutions over the phone to real estate agents from real estate agencies
- Set individual KPIs and constantly align each team member with the company’s mission, goals and objectives
10
Skills For Manager, Telesales Resume
- Work closely with internal stakeholders such as customer service, order management, sales operations, trade marketing, product and finance teams to ensure smooth sales operations Reports directly to Head of Agency Business
- Assist the Executive Director of the channel to manage the Telesales channel
- Be on-site at call centers at least 50% of time, including call monitoring, team meetings, sales incentive execution, and workforce / workflow management while communicating regularly with sales floor
- Roll out and sustain our sales effectiveness program: TelePro which includes behavior development and tracking, to include refinement and development of sales skills
- Coordinate training of existing and new staff on all our product offerings/packaging
- Oversee the management of all billing-system vendor / internal connectivity and agent log-in requests
- Maintain up to date G4S product knowledge and competitor product knowledge to ensure an in-depth understanding on the market and to remain competitive
- Ensure emails are dealt with promptly and according to company procedures
- To work with professionalism, honesty and integrity maintaining confidentiality
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