Tenant Services Coordinator Resume Sample
Wava Vandervort
786 Stark Rapid,
Los Angeles,
CA
+1 (555) 651 6102
Work Experience
Tenant Services Coordinator
02/2018
-
PRESENT
Detroit, MI
- Answer and direct all incoming phone calls for multiple properties. Provide assistance when possible and route calls to the appropriate employees
- Respond to all tenant requests in a professional, gracious and courteous manner
- Greet visitors, clients and tenants
- Sort, organize and distribute all incoming mail
- Prepare and send all outgoing mail and packages overnight and special deliveries
- Promotes high level of satisfaction among tenants by promptly responding to their service requirements. Assures prompt response by other team members through dispatch, telephone messaging and/or other direct contact. Escalate issues to Manager level as needed
- Process and log all tenant work authorization and tenant service requests on 360 Facility/Yardi system. Monitor outstanding TSRs to ensure that work is completed
- Update and file all documents for Vendors and Tenant files
Education
Salem International University
2012 - 2017
Engineer's Degree in Business Administration
Professional Skills
- Strong customer service and multi-tasking skills
- Strong interpersonal skills and problem-solving ability
- Operate switchboard effectively by receiving, screening calls and giving information to others
- Skilled in developing strong working relationships with contractors, clients and consultants
- Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
- Sets meeting priorities, identifies objectives and materials needed for meetings, and exercises judgment to ensure appropriate parties attend meeting
- YARDI software experience preferable
How to write Tenant Services Coordinator Resume
Tenant Services Coordinator role is responsible for events, travel, insurance, research, reporting, payroll, shipping, security, printing, training.
To write great resume for tenant services coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Tenant Services Coordinator Resume
The section contact information is important in your tenant services coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Tenant Services Coordinator Resume
The section work experience is an essential part of your tenant services coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous tenant services coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular tenant services coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Tenant Services Coordinator resume experience can include:
- Strong organizational, analytical, and listening skills
- Prior general business experience
- Evaluate the tenant / customer / guest experience at your property and seek out ways to improve the experience and implement these practices
- Set priorities, meet deadlines and multitask
- Maintain and develop strong positive working relationships with tenants
- Experience working with JD Edwards EnterpriseOne or similar applications would be an asset
Education on a Tenant Services Coordinator Resume
Make sure to make education a priority on your tenant services coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your tenant services coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Tenant Services Coordinator Resume
When listing skills on your tenant services coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical tenant services coordinator skills:
- Effectively listen and respond to internal and external customers
- Math and spatial skills sufficient to understand / problem solve invoices and project costs, and to understand construction plans
- Deliver excellent customer service throughout the customer experience and encourage the same from other Hines employees and contract partners
- Two or more years of management experience in customer service or relations
- P&L responsibility and budgetary experience
- Strong initiative and customer service orientation
List of Typical Experience For a Tenant Services Coordinator Resume
1
Experience For K Tenant Services Coordinator Resume
- Filing hard copy and computer files – keeping them current and in the approved format
- Preparing spreadsheets and reports
- General office tasks such as updating contact lists, checking and distributing the mail daily, and ensuring that office supplies are stocked
- Perform routine walking and policing of the exterior and interior lobby areas of the properties
- Assist Property Manager in maintaining efficient tenant relations, and ensuring tenant satisfaction
- Handle outgoing and incoming mail
- Contact and interact with engineers, security, janitors and other building staff
- Create/update mail merge data base and prepare correspondence for large mailings
- Order and maintain adequate supply of departmental office supplies
2
Experience For Tenant Services Coordinator Resume
- Organizes all conference room reservations
- Enforce the certificates of insurance program to insure that contractors, delivery companies, and tenants have correct and current certificates of insurance on file (correct limits and additional insureds). Update Assistant General Manager on Certificate of Insurance status on a quarterly basis
- Maintain updated Tenant Safety Manual as needed. Maintain a current list of tenant and contractor business and emergency contact numbers. Keep 4Sight contact information current
- Support other special requests or projects as requested
- Coordinate all arrangements and notifications, acquire proper authorizations, and collect certificates of insurance as necessary for all tenant move-ins/move-outs. Ensure all items on the tenant move-in checklist are completed for each new tenant and filed in the tenant’s lease file
- Update all assigned sections of the property’s 4-Sight website, including emergency contacts, space utilization, and table top information, at least monthly
- Walkie Talkie’s/Nextels: Utilizes radio in a pleasant, professional manner when contacting team members
3
Experience For K Tenant Services Coordinator Resume
- Collect HVAC PM Service contracts from Tenant’s in accordance with the Lease Agreement on an annual basis
- Tenant Service Request: Daily reviews TSR’s (Tenant Service Requests or Work Orders), noting completion times or dates if beyond acceptable limits, whether job performed to satisfy TSR, etc. Works with engineering staff to address discrepancies and follows up with tenants to ensure requests have been taken care of properly
- Housekeeping: Remains in regular contact with maintenance staff to ensure the lobby, elevators, exterior, flower beds, etc. are clean. Responsible for the overall cleanliness of the Management office reception, lobby and building-managed conference room areas
- Property Surveys: Prepares tenant lists and content information for surveys. Ensures satisfaction surveys are completed by all tenants. Works with AGM/GM to create appropriate action plan based upon survey results
- Update all assigned sections of the property’s 4-Sight website, including emergency contacts, space utilization, table top information, at least monthly
- Enter data on tracking spreadsheet, calculate what is owed, bill the tenants, and add charges to monthly manual adjustment forms
- Initiates cost reduction programs relative to office supplies, equipment and furnishings and maintain such
- Ensure engineers take monthly readings from electric meters for tenants that have supplemental units
- Provides primary administrative support to the Managers, Vice President and secondary administrative support to Chief Engineer
4
Experience For Tenant Services Coordinator Resume
- Enforces compliance with insurance requirements among tenants, contractors, vendors and suppliers. Documents incidents of potential liability to property and equipment
- Continually develops and coordinates activities associated with the Quality Tenant Service program
- Maintains efficient filing system per the Jones Lang LaSalle best practices, or per owner specifications, for general building, lease, construction, vendor and contract files
- Prepares incident reports relative to potential liability and forwards information to appropriate risk management personnel
- Creates standard form contracts and/or coordinates contract development with attorneys, under direction of General Manager. Creates and distributes contract approval forms and gathers signatures from vendors, property team and ownership as appropriate. Track and report on contract statuses as requested, but no less than once per month
- Coordinates technical support with our IT vendor as needed
- Assist with ad-hoc projects under the guidance of Assistant General Manager and/or General Manager
5
Experience For K Tenant Services Coordinator Resume
- Provide administrative support for capital and tenant improvement projects
- Tenant move-ins and move-outs
- Provide administrative support and assist on various tasks and projects as directed
- Serve as point of contact for all service requests and telephone inquiries
- Track and maintain all required insurance certificates for tenants and vendors, ensure coverage complies with requirements. Maintain electronic system for expiration
- Maintain lease, contract, accounting and all property files
- Prepare and code accounts payable for management review and approval
- Track and file all service and construction contracts
6
Experience For Tenant Services Coordinator Resume
- Actively and appropriately promote property activities, promotions and news on social media
- Conducts the physical movement of furniture, equipment, boxes and materials as needed for meeting and conference room set-ups, facility events, tenant move-in’s and move-out’s, freight shipping and delivery, supplies, stocking, and the like
- Utilizes appropriate resources within the institution, division and department to manage and complete each assigned task and/or project
- Develops and maintains relationships with all customers and suppliers, especially vendors who support equipment within the department
- Provides support to Division Director and Vice President as needed
- Plans, executes, and resolves all routine technical needs of the Property Operations office
7
Experience For K Tenant Services Coordinator Resume
- Answer phones and greet customers/tenants/guests in the office
- Review the Front of House to ensure that all areas enhance the overall experience and are up to the Hines standard. Identify specific details that add or take away from the visit or experience
- Examine common complaints or issues and research solutions that turn these complaints into compliments
- Research new amenities, convenience services, and programs that add value for your tenants and their employees
- Meet with local brand and corporate gift partners and identify potential holiday and tenant anniversary / recognition gifts
- Plan and execute memorable events and specialty programs, within property budget
- Be an ambassador and overall “gracious host” of the building. Initiate opportunities to strengthen relations between the customer and the property management team
8
Experience For Tenant Services Coordinator Resume
- Welcome visitors and clients in a professional, courteous and helpful manner. Act as primary interface between tenants and management office
- Update contact lists, assign and enter work orders in work order system as directed
- Direct tenant service requests to the appropriate person for resolution and follow up
- Maintain Certificates of Insurance log for tenants and vendors. Follow up on expired certificates
- Maintain storage room, mailroom, conference room and kitchen in a stocked and organized manner
- Schedule any maintenance required for office machines and computers
- Input access card data as directed
- Distribute keys to vendors and maintain key log
9
Experience For K Tenant Services Coordinator Resume
- Pleasant, courteous phone manner
- Multi-tasked, detail oriented, and works well with deadlines
- A person who takes initiative and is “self starter” with a positive attitude
- Cooperative team player that presents a professional image
- Punctual, resourceful, and reliable
- Eager to learn, and able to take direction from others
- Written correspondence especially to tenants
10
Experience For Tenant Services Coordinator Resume
- Produce general correspondence
- Computer and data entry work
- Coordinate special events in support of client
- Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
- Walk long distances throughout the day
List of Typical Skills For a Tenant Services Coordinator Resume
1
Skills For K Tenant Services Coordinator Resume
- Real estate customer service experience
- Use initiative and good judgment, work in a cooperative, timely and efficient manner that is proactive in communicating and sharing information
- Develop a working knowledge of client work processes, workplace culture and policies essential for effective tenant service delivery
- Research creative event ideas and programs that solve a problem, meet a need, or create goodwill and comradery
- Filing, scanning, photocopying, faxing, distributing incoming mail and preparing outgoing mail (express mail services), arranging for courier services
2
Skills For Tenant Services Coordinator Resume
- Responsible for preparing vendor service contracts, preparing and updating lease abstracts, and obtaining vendor bids or special work and/or services
- Code invoices and collect necessary documentation for payment processing
- Assist in developing monthly statements of accounts and variance reports submitted for management review
- Assist client management in tracking personnel moves and equipment
- Sufficient knowledge and ability to utilize following software: Microsoft Office, Word, Excel, Outlook, PowerPoint, Angus, AX
- Understand and communicate in English, both verbally and in writing
- Availability to work M-F 8am-5pm and occasionally stay late or take evening / weekend calls to respond to emergencies
- Bill utilities according to meter percentage
3
Skills For K Tenant Services Coordinator Resume
- Assists with billing, rent collection, and other tenant charges in compliance with lease agreements
- General administrative functions as they pertain to tenants and the building’s operation
- Preventive Maintenance Planning for Landlord and Tenant
- Respond to and handle guest problems and complaints, focusing on service recovery
- Look for opportunities to provide anticipatory service, giving your tenants / customers / guests what they want and need before they have to ask for it
- Prepare, bill and mail tenant related invoices or other accounting functions
- Order office and building supplies, business cards and stationery
- Create and maintain various filing systems in an accurate and organized manner. Review, purge and forward files to appropriate storage location
- Assist coordination of telephone procedures during emergency and crisis situations
4
Skills For Tenant Services Coordinator Resume
- Set up files and develop a system to track contracts, purchase orders, etc.
- Coordinate contracts for various vendors. Ensure that adequate services are available for employees
- Maintain service agreements and required certificates
- CW representative to client’s Green Team Council
- Detail oriented, strong organizational and problem solving skills, works well under pressure and possess the ability to manage time efficiently and prioritize effectively
5
Skills For K Tenant Services Coordinator Resume
- Excellent oral and written communications skills and ability to communicate with tenants, other departments, and service providers if necessary
- Multi-task, work independently and work in a team environment
- Physical ability to walk stairs to manage / monitor fire drills or alarms, rove parking garage and other areas of the building such as construction work sites to observe, report on maintenance needs and completion
- Proficient knowledge of Microsoft Office/Suite. Capability of developing proficient knowledge of other standard software programs or piece of technology identified as standard for JLL or the client
- Recent property management experience (continuous in one operation), comparable with the property under consideration in terms of office/industrial/retail, ownership, tenant lease arrangements, square footage, etc
- Property Management experience
6
Skills For Tenant Services Coordinator Resume
- Contact Lists: Maintains daily and update no less than monthly tenant, employee and contractor’s contacts lists to include emergency contact numbers
- Assist in the preparation of tenant service request charges according to client accounting’s calendar and ensure accurate and timely billings to the Tenants
- Responsible for correspondence to and from tenants and management as needed (Holidays, Demand Response and Peak Day Pricing Events, upcoming events, etc)
- Answer tenant phone calls including issuing work orders
- Maintain complete and orderly property files, including tenant, vendor, insurance, accounts payable, accounts receivable, project files and records
- 4 to 8 brief statements indicating what is done (action), how it is done (method or means) and why
7
Skills For K Tenant Services Coordinator Resume
- W-9’s – Obtains completed W-9 forms from all vendors
- Electric Consumption Tracking- responsible for ensuring engineers take monthly readings from electric meters for tenants that have supplemental units. PA enters data on tracking spreadsheet, calculates what is owed, bills the tenants and adds charges to monthly Manual Adjustment Form
- Respond to and coordinate tenant service requests and inquiries regarding operation of the building using Workspeed
- Update and maintain Property Information Book
- Through Workspeed System, update, track and maintain Certificate of Insurance lists for tenants and vendors. Request new or renewed certificates as required
- Update, track and maintain Property Contact Information Sheets
- Establish and maintain “Critical Dates” report which lists all tenant anniversaries, lease expirations, options, rent increase dates, etc
- Responsible for 360 Facility administrations for both properties. Assist in the preparation of tenant service request charges according to client accounting’s calendar and ensure accurate and timely billings to the Tenants
- Monitor, distribute, and/or respond to incoming physical and electronic mail in a timely manner
8
Skills For Tenant Services Coordinator Resume
- Exercise discretion in dealing with confidential information and highly sensitive issues
- Answer and direct phone calls and emails
- Greet visitors and assist with their needs
- Manage work order system
- Monitor open work orders to be sure the repairs are completed
- Bill work orders to appropriate tenant
- Maintain vendor and tenant Certificates of Insurance
- Respond to phone and email inquiries and problems
- Greets guests and visitors to the management office and effectively deals with their concerns by exhibiting a professional, courteous, gracious and efficient manner
9
Skills For K Tenant Services Coordinator Resume
- Prepare invoices for payment for reviewing, coding, and processing all accounts payable for Property Manager’s review and approval
- Administers Tenant insurance coverage to ensure that it meets Client requirements in the executed lease document for Tenant, Tenant’s contractors, guests and invitees
- Be the foundation for maintaining and enhancing customer satisfaction. Work constructively with the team to ensure customer requirements are met. Represent the team as the first-point contact; dispatch work orders; monitor and track work status; conduct follow-ups, etc
- Coordinate office moves with building tenants and contractors to ensure smooth operation
- Prepare, edit, and proof-read correspondence, presentations, reports and other documents
- Provide vacation relief and backup to other team members when required
- Provide administrative support to the team, including but not limited to: maintain and update contact lists, boardroom reservations, outgoing and incoming mail, answer and re-direct phone calls, maintain office/kitchen supplies inventory, prepare expense reports and other monthly reports as necessary
10
Skills For Tenant Services Coordinator Resume
- Deal with requests and/or situations with great sensitivity and tact
- Superior client management/customer service skills with an emphasis on verbal/written communication. Excellence in proof-reading and editing skills would be an asset
- Work independently, set priorities, meet deadlines, and multi-task
- General knowledge of accounting principles, tendering processes, and Health & Safety standards would be an asset
- Track Tenant responsibilities for maintenance and communicate with Tenant to confirm the work is complete
List of Typical Responsibilities For a Tenant Services Coordinator Resume
1
Responsibilities For K Tenant Services Coordinator Resume
- Conducts the physical movement of furniture, equipment, boxes and materials as needed for meeting and conference room set-ups, facility events, tenant move-in and move-out’s, freight shipping and delivery, supplies, stocking, and the like
- Conducts physical inspections of the facility, grounds, premises, hallways, common areas, restrooms, etc. noting anything that might be in need of repair, maintenance, clean-up, or is a hazard and reports the same to the appropriate building staff for resolution
- Helps to ensure all building and maintenance policies, procedures, SOPs, codes, regulations, etc. are followed and enforced including safety systems and standards
- Assist with contractor management and deployment throughout the building
- Prepare, edit, and proof-read correspondence, presentations, spreadsheets, reports and other documents
- Manage security clearances requirements
2
Responsibilities For Tenant Services Coordinator Resume
- Maintain and update tenant, employee and vendor contact lists
- Maintain and order office/kitchen supplies inventory
- Prepare expense reports and other monthly reports as necessary
- Accompany management to meetings and take minutes as necessary
- Follow up with clients to ensure customer satisfaction
- Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
- Review response of and coordinate with outside contractors for the service and repairs of equipment
3
Responsibilities For K Tenant Services Coordinator Resume
- Report on open and closed work orders and check the status of open work orders with the assigned party
- Manage boardroom reservations
- Distribution of mail
- Run vacancy reports
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