Tour Guide Resume Sample
Eve Toy
5871 Christiana Park,
Detroit,
MI
+1 (555) 606 1703
Work Experience
Visitor Relations Specialist Tour Guide
03/2017
-
PRESENT
New York, NY
- Organize and conduct tours explaining the brand and manufacturing process
- Prepare teas and assist customers with product samplings and surveys
- Stocking, cleaning, organizing, merchandising and communicating stock needs
- Operate cash register accurately
- Operate ticket counter, answer phone to schedule group tour reservations
- Rinsing, racking, dishwashing and restocking sampling cups
- Operate a steamer to make blended drinks
Tour Guide
01/2011
-
12/2016
Philadelphia, PA
- Available to work some weekends, nights and holidays
- Communicate with management concerning staff and customer needs
- Good math and cash handling skills needed to operate cash register
- Work in a growing, fast-paced tour environment with a positive attitude
- Excellent customer service and oral communication skills
- Host tours for tour groups (up to 20 people) for Coliseum and arena attractions, facilities, or other areas of interest. Cover facts, trivia, and information regarding home teams and events
- Assist tour groups with taking photos and answering questions related to the facility, teams, family events, and concerts
- Report any sale opportunities or interest to Sales Manager
- Attend meetings with Sales/Tour Program Manager
Zip Line Tour Guide
04/2006
-
12/2010
Chicago, IL
- Continued research in the history of Oracle Arena, Oakland Coliseum and the A's, Warriors, and Raiders
- Strong customer service attentiveness and interpersonal skills
- Friendly and outgoing personality with excellent oral communication skills
- Work flexible hours as needed, including weekends and some holidays
- Available to work up to 10-20 hours a week
- Professional and clean appearance
- Gracefully handle stress under pressure
- Control large groups independently and with co-workers
- Desire and willingness to collaborate with fellow employees
Education
North Carolina State University
2002 - 2006
School's Degree in Education
Professional Skills
- Strong people skills and excellent verbal communication and presentation skills
- At least one year of experience and demonstrated strong skills in public speaking and verbal communications
- Demonstrated organizational skills experience, such as planning, scheduling, tracking and time management
- Demonstrated experience in proactive problem solving, customer service, communication, and leadership skills
- Providing guided experiences and working in an environment that required teaching, coaching, and instructional skills - Required
- Demonstrate relevant sales experience and customer interfacing experience gained with high value, high image products or services
- Excellent interpersonal skills and a friendly and approachable demeanor
How to write Tour Guide Resume
Tour Guide role is responsible for customer, public, speaking, delivery, interpersonal, presentation, english, organizational, korean, events.
To write great resume for tour guide job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Tour Guide Resume
The section contact information is important in your tour guide resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Tour Guide Resume
The section work experience is an essential part of your tour guide resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous tour guide responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular tour guide position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Tour Guide resume experience can include:
- Superior public speaking skills and comfortable speaking to small (4) or large (50) groups in an informal setting
- Ensure the tour process is implemented effectively, following standard operating procedures
- Demonstrated experience in expressing agreed upon key messages to visitor audiences, with an interest in educating these key messages
- Effectively maintains a portfolio for tracking trainings and hours of facilitation
- Public speaking skills and the ability to memorize is required
- Proven ability to coordinate multiple priorities and perform well under time pressure
Education on a Tour Guide Resume
Make sure to make education a priority on your tour guide resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your tour guide experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Tour Guide Resume
When listing skills on your tour guide resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical tour guide skills:
- Effective time management, planning and organisational skills, including an ability to prioritise tasks and workloads on a daily basis
- Possess excellent communication skills with the ability to communicate at all levels
- Strong promotional skills in order to promote the diverse range of Sydney Opera House products and services
- Flexible with excellent interpersonal skills
- Professional experience in verbal presentations, organizational skills, time management and behavior management
- Public speaking skills and comfort with communicating and enforcing policies in a friendly manner are required
List of Typical Experience For a Tour Guide Resume
1
Experience For Canopy Tour Guide Resume
- Narrating plant tours
- Work on sales floor, ensuring items such as greeting or assisting customers, stocking shelves, or taking inventory are being completed
- Clean all equipment, facilities, and grounds. Remove trash, recycling and debris. Sweep and rake grounds as needed
- Be able to participate in and/or lead teambuilding exercises
- Remain calm and in control in varying degrees of emergency situations (weather, medical, rescue)
2
Experience For Zip Line Tour Guide Resume
- Deliver nature-based interpretive content in a fun, compelling and seamless way
- Women with long hair are required to keep it pulled back while working at lifts for their own safety
- Remain calm and in control in varying degrees of emergency situations (weather, medical, rescue) – Required
- Supervise small to large groups ensuring the safety of fans and the security of the premises
- Available to work any day of the week including weekends between 9am to 5pm as business needs dictate
- Ensure the safety and comfort of all customers during their visitation and reacts quickly and confidently in emergency situations
3
Experience For CNN Tour Guide Resume
- Adhere to program standards and expectations
- Assist with oversight of equipment maintenance needs to include but not limited to: taking inventory, re-stocking, inpsections, waivers, required training and all associated record keeping to remain compliant with safety regulations
- Assist with oversight of maintenance needs of all courses/tours to include but not limited to: taking inventory of supplies, inpsections, waivers, required training and all associated record keeping to remain compliant with safety regulations
- Stock shelves, and mark prices on shelves and items
- Takes prospective members on a tour of resort sites to introduce them to Diamond Resorts products
- Sells The Club exchange product in a professional and ethical manner
- Maintains a professional relationship with members, owners, and guests to develop trust and commitment towards the Company and The Club product
4
Experience For Tour Guide & Event Operations Resume
- Encourages participation in The Club exchange membership program
- Attend and facilitate meetings and classes as necessary-Plan and implement individual and group projects designed to improve the quality or increase awareness of the tour
- Patience and understanding with children groups and other special-needs groups
- Ensures all course operations are conducted in accordance with ACCT and Vail’s operational standards and safety guidelines
- Over 18 years old
5
Experience For On Call Tour Guide Resume
- Successful completion all required trainings
- Excellent verbal communication and guest service skills, ability to deliver all safety, instructional, and tour content and messages in a clear and comprehensive manner to guests of all ages
- Adherence to Vail Resorts policies and procedures
- Assists in operational maintenance responsibilities including but not limited to course equipment, facilities and structural inspections, cleanliness and upkeep of indoor/outdoor and front of house/back of house areas
- Excellent verbal communication and guest service skills, ability to deliver all safety, instructional, and interpretive content and messages in a clear and comprehensive manner to guests of all ages
- Lift/push up to 50 pounds regularly and up to 100 pounds occasionally - Able to reach above head and operate tools and activity components
6
Experience For Summer Tour Guide Resume
- Previous customer service experience in a related role
- Little Caesars Arena experiences operation and service
- Stadium Experience guest check-in
- Climb, balance, stoop, kneel, crouch, crawl, stand, walk, push, pull, lift, grasp, feel, hear, see, repetitive motions, carry
- Pleasantly greets, makes eye contact, listens to and responds appropriately to every guest’s needs and or questions, in person
- Park City issued Jacket
- Park City issued baseball hat
- Park City issued hard hat
- Name tag on every layer
7
Experience For Campus Visit & Tour Guide Coordinator Resume
- To guide visitors and tour groups through an interactive adventure with the Doctor at the Doctor Who Experience delivering a script assisted experience as a Gallifrey Museum Tour Guide
- To lead groups of up to 30 members of the public on tours of Doctor Who filming locations, both internal and external delivering key information about buildings and sites and the episodes of Doctor Who they were used in
- Set-up and take down of all tour items; such as – Clubhouse equipment, theatre equipment, treasure boxes, etc
- Conduct tour of ballpark as either “front” tour guide or “follow” tour guide
- Verify tour tickets upon entrance into ballpark
- Enforce all MLB ballpark entrance policies as they would on a game day
- Have a vast knowledge of Pirates history
- Ensures all course operations are conducted in accordance with accepted standards and Vail’s operational standards and safety guidelines
- Memorize a tour script and the ability to improvise appropriately
8
Experience For Factory Tour Guide Resume
- Ability and willingness to work flexible hours when needed
- Energetic, passionate and motivated to exceed
- Knowledge of the history of baseball, the Toronto Blue Jays and Rogers Centre
- Tours within Corporate settings (Special Events and Company activities)
- Private and Public Tours
- Provide fulfilling and quality experiences for all guests who partake in the stadium experiences, including Corporate activities, Special Events, Private Tour Groups, and Public Tours
- Have Fun! We’re here to create experiences of a lifetime to our guests, fellow employees and ourselves!
- Work with fellow team members to keep tour route monitored in an effective way
9
Experience For Visitor Relations Specialist Tour Guide Resume
- Arena Experience guest check-in
- Provide quality customer service with guest check-in, guest engagement, and guiding guests safely through the arena
- Provide best-in-class tour experiences with excellent public speaking skills and guest interaction; provide a cohesive, timely, engaging, and factual tour script delivery; be knowledgeable of home team’s history, facts regarding the stadium infrastructure, and all present, and future stadium events
- Assist with other administrative support services as necessary, including copying, delivering documents and picking up documents
- Help to create and sustain a winning culture by living the MillerCoors Values (Integrity, Respect, Quality, Excelling, Creativity, and Passion)
- Deliver energetic tours with confidence that are on message using approved content, representing the best interests of The Boeing Company
10
Experience For Bike Tour Guide Resume
- Keep guests safe. Assist in evacuating event guests and visitors from the building during emergencies
- Have a vast knowledge of PNC Park including but not limited to; all of the policies, procedures, services and facility locations
- Interact and work cordially alongside other departments while adapting to requests and changes (route, dialogue, assignment) on short notice
- Interact with and guide visitors through walking tours of Globe Life Park in Arlington
- Take phone-in reservations using the reservations system
- Maintain cheerful, welcoming, professional atmosphere
- Engage and delight Future of Flight guests with top notch Boeing hospitality at every step of their customer journey
- Prepare a script to be used in conducting the tour
- Communicate to tour members the key messages related to MillerCoors Brewing Company and our great products in a professional and enthusiastic manner
List of Typical Skills For a Tour Guide Resume
1
Skills For Canopy Tour Guide Resume
- Proven track record in a similar role that requires excellent customer service
- Communicate effectively with prospective students of all backgrounds
- Communicate effectively to diverse populations
- Communicate effectively to diverse populations, especially within a professional work context
- Extensive experience tactfully handling large numbers of people and managing stressful situations
- Assist guests in proper harness and helmet fitting, demonstrate proper zipping techniques and conduct pre-tour safety orientations for groups
- Experience of working on large scale events or in the visitor attraction sector
2
Skills For Zip Line Tour Guide Resume
- Previous customer-facing experience
- To work as part of the DWE team ensuring that all visitors receive exemplary service and a memorable experience within a safe environment
- Experience in conducting tours
- Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experience
3
Skills For CNN Tour Guide Resume
- Provide a welcoming, memorable, and interactive experience for the general public
- Enthusiastically interact and engage with guests ensuring the ultimate fan experience
- Computer experience using multiple software programs
- Responsibilities include memorization of a script verbatim, answering patron questions with detail and poise to ensure an overall positive guest experience
- Be Safe: Our commitment is to providing a safe experience for our guests, fellow employees and ourselves
4
Skills For Tour Guide & Event Operations Resume
- Relevant experience of administrative work
- Demonstrated ability to resolve customer issues and appropriately redirect customer queries beyond own expertise
- Have a good telephone manner
- Demonstrate activity in campus life and programs
- Demonstrated interest and ability to learn extensive knowledge of history and facts
- Preparing and cleaning PPE (hard hats/goggles/hearing devises) used by visitors during tours
- Teaching or working with children
- Working from a script conduct a one-hour walking tour of Rogers Centre several times a day
- Taking tour reservations and entering visitor information into a database
5
Skills For On Call Tour Guide Resume
- Driving a tram vehicle and conducting plant tours
- Supporting event planning as needed
- Willing and able to drive a passenger-tram
- Serving as an ambassador of Kohler Co
- Guiding both internal and external guests on tours of the Kohler Design Center and the factory
- Possessing knowledge of production areas and the factory floor
6
Skills For Summer Tour Guide Resume
- Conducting Visitor Center tours
- Supporting External Affairs volunteer projects
- Speaking in front of diverse groups of people
- Updating Excel, Word, and PowerPoint documents – basic level
- Driving an electronic 20 seat capacity tram vehicle
- Supporting External Affairs volunteer projects (as needed)
- Updating Excel, Word, and PowerPoint documents
- Abides by operating procedures, i.e. opening/closing procedures, inspections of equipment, communicating with guests etc.
- Physical Requirements: Long periods of standing/walking and lifting up to 25lbs
7
Skills For Campus Visit & Tour Guide Coordinator Resume
- To welcome visiting parties and provide an informative tour that is accurate, interactive and entertaining
- Attend team briefings, monthly meetings, training and refresher courses as part of ongoing development
- Giving presentations and public speaking
- Prepare exhibits and facility for opening/closing
- Availability to work during a 7 day a week operation, including holidays
- Comfort in communicating and enforcing policies in a friendly manner
- Comfortable working at heights in excess of 40-60 feet above the ground in a physically demanding environment
8
Skills For Factory Tour Guide Resume
- Participate in quarterly training sessions regarding tour script updates, any updates in program policies, and review of customer service performance
- Secure, return, and observe proper use of equipment (radio, keys, uniform, loudspeakers, props). Assist in promoting and selling theatre merchandise
- Serve Others: Make personal and long lasting connections with your fellow guides and with your guests while sharing your love of outdoor adventure
- Comfortable enforcing factory rules and regulations
- Tour Guide for the Menomonee Falls Harley-Davidson Manufacturing Plant
- The diversity within our guest base requires all individuals to have a friendly / outgoing customer focused approach at all times
- Professional and polished appearance (a uniform and dry cleaning service is provided)
- Improvise when something malfunctions or there is a sudden change
9
Skills For Visitor Relations Specialist Tour Guide Resume
- Patience and understanding with children s groups and other special-needs groups
- Patience and understanding with children's groups and other special-needs groups
- Work on a rota basis including weekends, Bank Holidays and evenings
- Be confident, enthusiastic and enjoy working as part of a close-knit team
- Welsh speaking an advantage
- Lead walking tours with groups of visitors
- Speak to groups ranging from 25-200 people
- Turner Broadcasting System, Inc. is an Equal Opportunity Employer
10
Skills For Bike Tour Guide Resume
- Discounted meals, lodging and retail
- Energetic and enthusiastic in discussing opportunities available at Lewis & Clark
- Able to walk around campus without stopping for one hour
- Reliability - The trait of being dependable and trustworthy.
- Access to cool brand clothing and swag, top events, beer allotment
List of Typical Responsibilities For a Tour Guide Resume
1
Responsibilities For Canopy Tour Guide Resume
- Proactively enhance the visitor experience through excellent customer service
- Drive Value: Be a positive advocate for Park City and the high quality experience and service we provide to our guests
- Adapt as necessary to ensure all guests feel welcome and have a great experience
- Provide information prior to the tour to ensure productivity
- Respond accurately to consumer questions to ensure our customers are able to learn as well as enjoy their tour experience
- Work in fast-paced environment and as well as having the physical ability to walk long distances, climb stairs, and stand for long periods of time
- Respond accurately to consumer inquiries/complaints ensuring customer satisfaction
- Assist the Tour Program Manager in day-to-day tasks and route operations
2
Responsibilities For Zip Line Tour Guide Resume
- Set-up and take down of all tour items; such as - Clubhouse equipment, theatre equipment, treasure boxes, etc
- Conduct tour of ballpark as either 'front' tour guide or 'follow' tour guide
- Do Right: Engage with our guests and receive guest feedback and special requests. Provide on the spot resolutions and elevate guests’ experiences through our Epic Service Solutions Program
- Represent the University as an ambassador for the Office of Undergraduate Admissions and the Enrollment Division
- Share the Notre Dame story with prospective students and their families
- Emphasize the academic, spiritual, and social opportunities at Notre Dame
- Dress and act appropriately
3
Responsibilities For CNN Tour Guide Resume
- Exhibits maturity and discretion in responses to comments
- Assist with preparation and execution of birthday parties, special events and tours, both on game days and non-game days
- Learn which tours are available on a day to day basis
- Ensure safety of all visitors
- Maintain a professional image and pleasant demeanor at all times
- Welcome each guest and serve them throughout their visit
4
Responsibilities For Tour Guide & Event Operations Resume
- Guides patrons on tours
- Understands and speaks to history, knowledge, and facts about the location
- Respond to customer questions and requests
- Responsible for the safety of tour guests
- Perform individually, or as part of a team, special assignment work on an as needed basis, e.g. participation on special committees/task forces, setting up displays, executing brand promotions, etc
- Assist with Studio Tours Events, our corporate event business
- Provide fulfilling and quality experiences for all guests who partake in the arena experiences, including Corporate activities, Special Events, Private Tour Groups, and Public Tours
5
Responsibilities For On Call Tour Guide Resume
- Cross train on other tours as requested/needed
- Participate as Coordinator, ADA transportation, Visitor Service Relations and VIP tour rotation in support of daily operations as needed
- Resolve conflicts and handle customer complaints as required
- Collaborate with other departments of the Future of Flight to meet business objectives as required by management
- Provide Tour Guide services
- Contact potential interested parties to arrange for tours
- Incorporate the use of the website into the tour process
- Anticipates customer needs and determine necessary solutions to provide superior products/services
- Communicate, to visitors, approved key messages related to information on MillerCoors Brewing Company and its products in a professional and enthusiastic manner
6
Responsibilities For Summer Tour Guide Resume
- On a daily basis, review new information and keep current on all approved information for accurate public communication to maintain credibility and competence as a spokesperson for MillerCoors
- Access to cool brand clothing and swag, top events, beer allotment (21+ employees)
- The non-negotiable salary is ,000 annually with opportunities for overtime
- Promotions are based on merit and are not guaranteed; however most tour guides move to positions within other departments in 12 to 24 months
- The non-negotiable salary is $26,000 annually with opportunities for overtime
- Free summer pass pass to our world-class resorts
7
Responsibilities For Campus Visit & Tour Guide Coordinator Resume
- Lift/push twenty pounds regularly and up to 50 pounds occasionally
- Repeatedly lift 8-15 pounds overhead
- Climb, balance, stoop, kneel, crouch, crawl, stand, walk, push, pull, lift overhead, grasp, feel, hear, see, repetitive motions, carry
- Drive road vehicles (if trained to do so)
- Reliability and ability to make a commitment to this role throughout the summer
- Exhibits maturity and exhibit discretion in responses to comments
- Maintain knowledge of UST’s academics, athletics, activities, and admissions processes
- In customer service
- Familiarity with law enforcement environment is highly desired
8
Responsibilities For Factory Tour Guide Resume
- Professional appearance and approachable
- Fun, outdoor work environment
- General and well-rounded knowledge about Lewis & Clark
- General knowledge about professions within higher-education and admissions
- Visibility as a leader and ambassador for Lewis & Clark
- Able to stand and walk for long periods of time to conduct tours
- Learn and memorize information quickly and present information in a pleasant, convincing and professional manner while maintaining an enthusiastic and entertaining attitude
- Work in fast-paced, high-pressure environment and a high level of adaptability to constant change
9
Responsibilities For Visitor Relations Specialist Tour Guide Resume
- Walk long distances, climb stairs, and stand for long periods of time
- Assist with Special Events and Night Functions as needed
- As the world’s family brewer we have the scale to make big things happen and still get to know colleagues on a first name basis across the entire Golden Valley
- Participation in our Total Rewards program with competitive compensation, incentive plans, parental leave, health, dental and other perks
- Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental and 401k benefits
- Opportunity for growth within the department/organization
10
Responsibilities For Bike Tour Guide Resume
- We are looking for native or NAATI accredited Korean speakers, with fluent English skills. Those with both Korean and Japanese Language skills would be highly regarded
- Highly developed front line customer relations and service delivery skills with demonstrated experience and strong commitment to providing service excellence in a dynamic and customer orientated environment. Experience in a high volume and high visitation operational service environment and/or within the tourism industry is preferable
- Proven experience and success in the delivery of customer service to a high volume of international visitors of cultural diversity, with patience, respect, and a flexible approach and manner
- Current and comprehensive working knowledge of Sydney Opera House, including performance information and commercial activities, to support tour delivery, resolve customer issues and appropriately redirect customer queries beyond own expertise
- Capacity to work unsupervised and effectively manage challenging situations, including an ability to think quickly, make appropriate decisions and resolve any customer issues
- Strong team work skills and approach, including working together cooperatively; acknowledging other’s personal styles, motivations and abilities in order to achieve business objectives
- Effective time management, planning and organisational skills, including a high level of initiative and ability to prioritise tasks and workloads on a daily basis
- Establish and maintain interpersonal skills
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