Tour Manager Resume Sample
Jade Upton
5107 Green Forges,
San Francisco,
CA
+1 (555) 315 7157
Work Experience
Tour Manager
11/2016
-
PRESENT
Philadelphia, PA
- Direct and coordinate all operational functions associated with Tour Operations (TWT and DNHT)
- Work closely with the dispatchers who assign tour driver shifts; point of contact for drivers with questions regarding scheduling
- Work closely with other members of the Transportation Management team as well as Aramark, Alaska Management team
- Responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards or can be accessed in our network
- Operate and maintain a Class A RV and/or large SUV chase vehicle while complying with all DOT regulations/CDL Class A requirements
- Manage logistics and implementation of national experiential marketing campaign
- Execute and supervise entire set up/tear down process – managing up to a team of 10-1
- Booking hotels that provide parking that can accommodate the trailer/truck
Tour Project Manager
05/2013
-
05/2016
San Francisco, CA
- Train, develop, and motivate team in field including Tour Managers/Coordinators and BAs
- Contribute to post event reporting, photo capturing and analysis
- Maintain weekly budgets, receipts, reports and supervise team’s expense management
- Be the main point of contact between account team and tour staff; manage all aspects of program while in market
- Manage promotional assets, collateral materials, transportation from market to market
- Responsible for all items on equipment manifest and ensuring they stay in good condition throughout tour
- Observe, evaluate and identify issues while developing solutions
Manager, Tour Marketing
02/2007
-
01/2013
Phoenix, AZ
- Tech savvy and show fluency working with interactive technology gadget
- Effective organization, strong team building, leadership and planning skills
- Previous data collection and reporting experience
- Frequent physical activity is required - i.e. loading/unloading trucks, setting up and tearing down interactive promotional assets and materials – up to 100lbs
- Education to higher level including Financial and Communication
- Formal management qualification would be an advantage
- Management and performance management of large numbers of staff
Education
Michigan State University
2002 - 2006
Mba's Degree in Hotel
Professional Skills
- Strong organizational, planning and problem-solving skills
- Excellent presentation/public speaking skills - ability to speak on a microphone
- Strong computer skills, including in depth knowledge of MS Office
- Working knowledge of computers with average to above average skills in Windows, Excel, Word and Email
- Analytical Skills: Data Analysis / Critical Thinking / Data Analysis
- Analytical Skills: Data Analysis / Critical Thinking
- Serve as a DIY skills teacher to those who are looking to repair their or a family/friends flood damaged home
How to write Tour Manager Resume
Tour Manager role is responsible for planning, email, teaching, shipping, retail, credit, training, procurement, security, reporting.
To write great resume for tour manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Tour Manager Resume
The section contact information is important in your tour manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Tour Manager Resume
The section work experience is an essential part of your tour manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous tour manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular tour manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Tour Manager resume experience can include:
- Music industry experience, with prior digital marketing or touring experience
- Utilize the talents and skill of others on the tour to your advantage, making the most of this experience
- Strong management experience required
- Ensure each event is operated with the safety of staff and the general public as highest priority
- Teach participants the skills necessary to complete their project to their satisfaction
- Understand the participant’s skill level in order to cater teaching methods to their existing knowledge
Education on a Tour Manager Resume
Make sure to make education a priority on your tour manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your tour manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Tour Manager Resume
When listing skills on your tour manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical tour manager skills:
- Teaching experience and/or is comfortable learning to teach others home improvement skills
- Presentation and briefing skills
- Comprehensive knowledge of computers with average to above average skills in Windows, Excel, Word, and Email
- Effectively communicate with multiple clients, employees, vendors and members of the press
- Reporting daily and weekly event recaps outlining program details, statistics and execution effectiveness
- Reducing production lead time and delivering final itineraries for our customers prior to tour start
List of Typical Experience For a Tour Manager Resume
1
Experience For Tour Project Manager Resume
- Demonstrate an understanding of the client’s business and marketing needs
- Manage multiple websites and CMS, including asset changes, working with designers and vendors, and finding efficiencies
- Direct and perform the cleaning and maintaining of the event site during and after the event
- Work with Manager to ensure weekly recaps, including highlights, key learnings and photos, are sent to the Marketing Werks team
- Friends and Family ticketing
2
Experience For Assistant Tour Manager Resume
- Advance the tour operations by contacting theaters on the tour’s itinerary and confirm logistics and other sales opportunities
- Execution of In-Market Brand Engagements at various client retail locations in support of Grand Opening
- Partner with Regional Engagement, Marketing, Sales, CRM, Press, and Education/Outreach teams to develop new and updated materials as needed
- Confirm event details including, but not limited to: exact location, dates, times, event set-up and tear-down times
- Provide the participant with advice, if/when needed, regarding project budget, tradeoffs and options for their products and tools
- Ensure that all participants are following necessary safety protocol and that the workshops area is prepped and maintained in a safe and orderly fashion
3
Experience For Manager, Tour Marketing Resume
- Flexible and able to adapt to challenging situations
- Coordinate travel schedule and hotel arrangements with existing event schedule
- Handle all vehicle maintenance and event site trouble shooting
- Actively engage with consumers by demoing engagements
- Weekly coordination with Tour Manager and Marketing Werks
- Obtains venue maps and scaling for Artist deal sheets
- Basic understanding of deal structures
- Merchandise procurement and distribution
- Monitor the progress of the project and proactively make adjustments as necessary to ensure the successful completion of the project
4
Experience For Asst Manager, Domestic Tour Marketing Resume
- Establish a communication schedule to update appropriate staff in the organization on the progress of the project
- Provide daily direction, input, motivation and support to project team
- Implement schedules and work plans for project team
- Knowledge of Secondary Market & Music Services initiatives
- Functional knowledge of TM Channels: ticketmaster.com, livenation.com, Mobile (TAP),Kiosk, Agent & Ticket Center PCI, IVR (Hermes)
- Brand awareness, positive product impressions and increased sales through product distribution, demonstration, customer engagement and effective communication of brand talking points
- Document events via reporting and pictures/submission of all required job reports and data as scheduled on required basis
5
Experience For Associate Tour Experience Manager Resume
- Responsible for daily supply purchase/expense management, event supply replenishment, and fuel expenses relative to routing
- Perform all required venue walk through meetings and site checks on an as needed basis
- Responsible for Mobile Unit including safety, trouble shooting and daily maintenance of the vehicle and driving it to the various locations and events Managing collateral and uniform inventory
- Responsible for ensuring sufficient inventory is available to meet and exceed plan tour flow for each site
- Responsible for the analysis to provide meaningful visibility of inventory and/or tour challenges
- Manage the maintenance and set up of all aspects of tour inventory in Voice
6
Experience For Retail & Tour Manager Resume
- Regular interaction with the Inventory Manager, Leadership at the sales distribution centers, and Call Center leadership
- Forecast breakage on tours to maximize tour goals
- Develop strategies to maximize performance and achieve company goals
- Maintain an accurate tour count in Voice for all tour offices
- Monitor and Fulfill Virtual Tours for all locations
- Ensure inventory is available with enough time to realize planned tour flow by site
- Communicate with Leaders where there is open inventory and collorabate strategies to maximize tours
- Responsible for driving projects from initial request through project completion. Develop and execute briefs to ensure project goals and objectives are clearly defined and met for all parties
- Work with outside agencies/vendors to establish schedules and ensure timely delivery of materials
7
Experience For Senior Manager, VIP Tour Resume
- Spearhead priority offer campaigns, including scheduling and design with vendors and partners, creating email blasts and brochures, validating codes and reporting results
- Traffic materials to ensure they are delivered on spec, on time and on budget
- Manage post-mortem documentation on key projects or initiatives, and where needed provide performance analysis and recommendations for future efforts
- Manage vendor relationship and new media opportunities
- Create custom content and manage events as needed, including planning the event, booking and scheduling cast/crew travel, coordinating specifics with local markets, and execution of the event
- Facilitate and manage marketing meeting schedule, agenda, attendees, materials and follow-up plans
- Continuously question the status-quo and look for ways to improve; inspire colleagues to do the same
8
Experience For Seasonal Tour Manager Resume
- Strives to create a collaborative environment on day to day basis and demonstrates commitment to teamwork as well as flexibility to help colleagues when needed and share information and identified best practices openly with colleagues
- Spread positive energy and make the workplace a fun environment
- Act as ambassador for Brochure tours within the Operations department
- Work proactively with Product Innovation team in Boston to develop itineraries, program and content
- Work closely with Regional managers on Tour Director allocations and product specific Tour Director trainings
- Monitor projected cost per tour and continuously adapt allocations when needed
- Conduct pre-departure Tour Director calls for all Summit groups and conduct final allocation “tweaks”
- Drive the truck & trailer from market to market. Need CDL-A license
9
Experience For Tour Experience Manager Resume
- Drive the van throughout the West Coast from event-to-event as needed
- Secure area and confirm physical boundaries of the event site
- Handle all event problems quickly and professionally
- File bi-weekly expense reports
- Transport event elements to event sites
- Serve as the DIY skills teacher and manage the work flow of the workshops, as well as delegate and provide direction to additional on-site staff in order to make sure the project is completed correctly and on time
- Recent craftsman and/or related handyman, project management, hands-on construction experience – especially with tiling, drywall, painting and trim
- Communication management and work flow optimization with our suppliers regarding group details and requests for seamless tour execution
10
Experience For Manager, Tour Fulfillment Resume
- Weekly coordination with Marketing Werks, and potentially onsite event contacts, temp staff, etc
- Coordination of travel and transportation arrangements, negotiations with venues and handling of tour funds
- A positive, charismatic attitude and can exude patience under deadlines and/or stressful situations
- Open-minded attitude, as well as both interest and willingness to learn
- Build relationships and provide support for participants and store associates – team player!
- Group reservation and inventory management with our suppliers (hotel, restaurant, museum, etc)
- Effective collaboration with other EF Explore America departments, such as Sales, Customer Service and Flights teams, for innovative & strategic initiatives of our tour production
- Confirm promotion details including, but not limited to: exact location of promotion, host dates, host times, event set-up and tear-down times, price specials, prizes or promotions for the event, and security arrangements
List of Typical Skills For a Tour Manager Resume
1
Skills For Tour Project Manager Resume
- Able to effectively manage/prioritize various projects at the same time while also being able to complete them in a timely manner on an ongoing process
- Evaluate the tour continuously to ensure a strong, exciting experience for consumers
- Proven experience in event and staff management
- Effectively communicate with clients, consumers, and GMR corporate staff
- Previous food handling and sampling experience
- An unrelenting passion for delivering exceptional customer experiences
- Successful experience at resolving conflicts
- Two years promotional/marketing experience in a supervisory position
2
Skills For Assistant Tour Manager Resume
- One-Two years promotional/marketing experience in a supervisory position
- Experience managing compliant DOT records
- Experience driving large vehicles and/or trailer pulls
- Decisiveness and proven Smart Business Judgement: Problem Solving
- Work with Client on pre-event logistics (i.e. picking up samples locally prior to event)
- Promotional/marketing experience in a management position
- Experienced in working in the field and/or on the road
3
Skills For Manager, Tour Marketing Resume
- Previous tour experience required
- Previous relevant experience in the Tourism and/or Educational field
- Experience within a retail or tourism management role
- Strong ability to problem solve quickly
- Ensuring our Tour Directors are prepared pre-tour to provide our customers with an optimized customer experience
4
Skills For Asst Manager, Domestic Tour Marketing Resume
- Strong values and integrity
- Commercial/retail experience would be an advantage
- Develop effective networks within Operations as well as with Product Innovation team
- Source new immersive activities for the summit itineraries and maintain good partner relationships
- Proactively monitor on-tour experience via received feedback
- Possess some form or Merchandise Road experience
- First-hand experience with diabetes management, either via self, family or friend(s)
- Open, operate, and aesthetically maintain the display vehicle while in market at each event
- Source new, immersive activities as well as hotels, restaurants for the your customized itineraries and maintain good partner relationships
5
Skills For Associate Tour Experience Manager Resume
- Develop / maintain an allocation strategy for each experience which meets cost, quality, and capacity limitation
- Develop effective networks within the EF Organization
- Managing of all on-site activations and logistics including working alongside and managing several locally sourced Brand Team Members
- Coordinating routing schedule and staffing with CAA Experiential’s home office
- Training and managing on-site local temp staff, and signing staff timesheets at completion of event
- Setting up and maintaining event site elements and communicating with technology vendor to troubleshoot through issues
- Working knowledge of computers including Microsoft Word & Excel Programs
- Willing and able to respond quickly to emergency situations requiring physical presence or remote guidance
- Managing premium distribution and reporting weekly inventory
6
Skills For Retail & Tour Manager Resume
- Understanding of overall social advertising landscape from both a managed and self-service perspective
- Invoicing and reporting
- Sampling and complete demonstration ownership and product representation with an emphasis on cleanliness, organization and the ability to follow instructions
- Maintaining and providing reports, and forecasts on Direct Marketing tour flow
- Forecasting Tour Flow for all Direct Marketing programs
- Managing the virtual tours to reduce cost and improve tour flow
- Working with the Inventory Fulfillment Manager to ensure sufficient hotel and resort inventory to exceed tour flow needs
- Managing all onsite activities for setup through event activation and teardown. Ensuring proper storage and maintenance of all event site elements
7
Skills For Senior Manager, VIP Tour Resume
- Complete event reporting including, but not limited to: recaps, tracking attendance, and photo/videos
- Manage creative testing & campaign optimization for ROI and performance-based KPIs utilizing a variety of tools such as tracking pixels
- Is knowledgeable of all aspects of the program, its processes and all current and upcoming procedures and programming
- Proficient in various computer systems (i.e. Scheduling tools, ticketing systems, e pos)
- Serve as the liaison with Dew Tour’s sponsors and marketing partners, including Mountain Dew activations
- Functional knowledge of Event Programming toolset: Ticketmaster Classic & host applications related to Event Programming, EventPro, EST (Event Submission Tool)
- Manage all activities of exhibit including placement and set up/tear down of assets and monitors exhibit condition and identify items requiring replacement
- Weekly coordination with Tour Manager and Marketing Werks (during event weeks)
8
Skills For Seasonal Tour Manager Resume
- Thorough understanding of travel and shipping in major cities around the globe
- Actively engage consumers by actively communicating brand messaging and drive consumers to site
- Manage (3) BA’s – ensure messaging/training is on point
- Expert knowledge of native social platforms including Facebook, Instagram, Twitter, Snapchat as well as reporting platforms such as Google Tag manager
- Work collaboratively with co-workers and the client during ambiguous or stressful situations
- Provides timely communication to supervisor to ensure that team as well as individual results and goals are being met
- Ensures that the program is running in accordance with client and program requirements
9
Skills For Tour Experience Manager Resume
- Shares knowledge to drive team to execute flawlessly while taking corrective action immediately to keep team on course
- Delegate appropriate tasks to direct reports. Following through to ensure that deadlines and timelines are met
- Flexibility and adaptability in challenging situations
- Tech savvy / overseeing tech equipment
- Successful at resolving conflict
- Travel continuously during each of the 6 event weeks
- Travel continuously during the duration of the Tour
- 4 – 6 years of experiential marketing field management
10
Skills For Manager, Tour Fulfillment Resume
- Energetic and confident in engaging with consumers
- Experiential marketing field management
- Commit to 100% travel during Sept – December 2018
- Commit to 100% travel during September– December 2018
- Possess or willing to get Class A CDL License
- Professional working level of English and Spanish both oral and written
- Drive and promote the site safety culture, compliance and responsible drinking message with all employees
List of Typical Responsibilities For a Tour Manager Resume
1
Responsibilities For Tour Project Manager Resume
- Develop creative tour-focused digital marketing/promotional plans with internal Tour Marketing, Digital Marketing, Creative Content, and Marketing departments
- Manage, Negotiate, oversee all international touring with LNM companies in UK and Australia as well as directly with our foreign partners
- Knowledge of current trends relating to pop culture and entertainment industries, as well as knowledge of current and past music artists
- Understand the logistics & aspects involved in managing tours
- Handle all expense reporting
2
Responsibilities For Assistant Tour Manager Resume
- Share key learning’s, highlights and challenges to help maximize/improve program
- Regular conference calls and reporting to GMR HQ
- Comfortable working with, and at times manage a 3rd party driver
- Manage event activities, contests and giveaways and participate when applicable
- Transport promotional elements to event sites
- Retain knowledge of major market areas
- Conduct contests and activities
3
Responsibilities For Manager, Tour Marketing Resume
- Vehicle Management (Chase Vehicle only)
- Group reservation and inventory management with our suppliers (hotel, restaurant, museum, etc.)
- Create a positive impact for the client in the minds of consumers and client personnel at all times
- Develop proficiency in all aspects of the tour: including but not limited to organization, pre-event planning, client relationships, consumer interaction, media interaction, social media content generation, post-event recapping, data collection, and vehicle maintenance
- Work with other tour members for the over-all good of the program
- Support the Manager with all onsite activities, including event site setup, activation and teardown. Assist the Manager to ensure proper storage and maintenance of all event site elements. Work with Manager to ensure weekly recaps, including highlights, key learnings and photos, are sent to the Marketing Werks team
- Work with Manager to ensure local temp staff are trained for the activation
- Managing all onsite activities for setup through event activation and teardown. Ensuring proper storage and maintenance of all event site elements. Thorough weekly event recaps, that include online written reports with event highlights, key learnings, photos, etc. Managing premium distribution and reporting weekly inventory
- Training and managing on-site local temp staff, and signing staff timesheets at completion of event. Setting up and maintaining event site elements including 360 video area, and communicating with technology vendor to troubleshoot through issues
4
Responsibilities For Asst Manager, Domestic Tour Marketing Resume
- Day-to-day contact with road manager in order to
- Prepare budgets and forecast for potential tours and actual tours and order merchandise
- Coordinate shipment of said merchandise to the road
- Establish working relationships with various artists’ managers. Liaise between the artist management office and LNM A/R reps as well as the LNM road staff
- Assist in the creation of new product lines, act as a direct link between artists, their management and the Creative Services Department
- Manage and maintain Tour Department equipment, credit card machines, radios, etc
- Manage / supervise Road Merchandise Managers
- Manage Tour and company inventory in the most efficient manner to maximize profitability for clients and LNM
5
Responsibilities For Associate Tour Experience Manager Resume
- Collaborate, support manage product line and inventory with Web & A&R staff
- Travel and work and weekends
- Utilize computer software programs such as: Microsoft Office, Outlook, Excel, Filemaker Pro, FMS, FoxPro, MacOS Netscape Navigator, Lotus Notes, R&R Report Writer, WWW, Synchronics, TMS and social media
- Drive trailer to event and set-up all components onsite
- Manage load-in logistics, set-up equipment and make sure site, event assets are event ready
- Communicate high level of brand knowledge
- Leave consumers with a favorable brand impression
- Ensure accurate notes are taken for post event recap
6
Responsibilities For Retail & Tour Manager Resume
- Manage and troubleshoot any onsite issues
- Keep staff stocked with necessary samples
- Footprint tear down, if necessary
- Keep in regular contact with client team
- Complete in-depth post event recaps and photos
- Support the Manager with all onsite activities, including event site setup, activation and teardown. Assist the Manager to ensure proper storage and maintenance of all event site elements
- Weekly coordination with Marketing Werks, and onsite event contacts, temp staff, etc
7
Responsibilities For Senior Manager, VIP Tour Resume
- Thorough weekly event recaps, that include online written reports with event highlights, key learnings, photos, etc
- Communicative with internal MW staff
- Drive vehicle nationwide w/ 8’ft drop trailer (No special license required)
- Reach out to site contacts and coordinate load-in logistics
- Confirm BA’s for each event and train onsite
- Set-up all components onsite (1-2 hours)
- Work with Dealer Reps to coordinate arrive time for events
- Manage load-in logistics, set-up equipment and make sure site is event ready
8
Responsibilities For Seasonal Tour Manager Resume
- Work alongside client team at every event
- Serve as brand product specialist/ambassador
- Coordinate break schedules for BA’s and self accordingly
- Manage and troubleshoot any onsite technology issues
- Keep event site clean throughout activation
- Keep in regular contact with GMR team
- Participate in weekly conference call(s) with GMR team
9
Responsibilities For Tour Experience Manager Resume
- Complete in-depth post event recaps with photos
- General vehicle upkeep and maintenance
- Manage all elements of on-site activation including load-in, set-up, tear-down, staff management, confirmation of logistical details, consumer engagements and troubleshooting as necessary
- Engage consumers in fun & interactive games designed to communicate diabetes management and education
- Engage consumers in digital touchscreen engagements designed to communicate diabetes management and education
- Participate in calls with client services team to confirm event details
- Tech-savvy and able to troubleshoot technology issues on site as needed
- Lead the day-to-day execution, management, and optimization of online tour marketing campaigns including but not limited to paid and non-paid social campaigns in support of artists on tour with the goal of driving ticket sales, music consumption, and artist awareness
10
Responsibilities For Manager, Tour Fulfillment Resume
- Implement tour-specific digital marketing/promotional plans with internal Digital Marketing team and external local media including negotiation of rates and implementation of paid/trade advertising schedules
- Analyze and provide reports on campaign performance in a proactive and timely manner
- Create, organize, and maintain tour marketing campaign budgets and ad grids in addition to invoicing and settling advertising costs through the PRS Accounts Payable system
- Provide onsite coverage and support as needed for Los Angeles-based concerts and special events, working closely with Director, Tour Marketing and venue contacts as needed including but not limited to box office manager, promoter, production manager, and any operations staff
- An intimate knowledge of all label departments would be helpful
- Manage and oversee the entire tour with the help of a 3rd party driver
- Insure the display vehicle arrives in market on time and is set up and open for operation when scheduled
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