Transition Analyst Resume Sample
Earl Stokes
1077 Kuhn Cape,
Houston,
TX
+1 (555) 537 7660
Work Experience
Senior Transition Analyst
07/2017
-
PRESENT
Philadelphia, PA
- Work with GIS Interface Lead to identify and manage reporting requirements, KPIs and CSF’s for Transition process
- Embed and enforce the Transition lifecycle model across CSM to ensure all projects/programs are transitioned into production environment in a secure and structured way
- Assist in process re-engineering activities to ensure all quality and operational gates are being met and to identify risks at appropriate stages in the project lifecycle
- Contribute towards the re-engineering of the Service Transition process collaborating with CSM leads, Service Readiness and Operational Readiness
- Develop and maintain close relationship with Transition Managers to ensure a smooth process governance
- Influence relavent stake holders and Service owners in adherence to transition process compliance
- Support the PSP six month review process and other stretch assignments as per management guidance
- Work under tight timeframes and meet the stake holder expectations
- Excellent organizational skills and the ability to manage multiple tasks at the same time
Service Transition Analyst
08/2013
-
01/2017
Detroit, MI
- Continioual service improvement mindset to foster new process enhancement ideas
- High cultural intelligence to be able to interact within a global organization
- Capture key information on projects as part of an impact assessment, engaging with the Project Manager, and ensures the data is captured centrally so projects can be reported on
- Collate updates on projects, reviews the data with the team and generated project status reports
- Able to analyse data including creating pivot tables and graphs
- Able to manipulate complex data from multiple sources and work with users of the data to define actions and outcomes
- Communicate on a global scale and to varying levels of stakeholders, the outcome of report analysis – highlight trends, exceptions, highlights, escalations and make associated recommendations
- Able to input into the creation of service documentation, including support models, Service Level Agreements and user facing support guides
IT Service Introduction & Transition Analyst
04/2011
-
06/2013
New York, NY
- Experience using Service Management tools for incidents, problems, change, service requests and configuration management
- Experience in managing engagement requests via a shared mailbox and portal (web page), including responding to queries from projects
- Conduct risk assessments, parameter reviews, fraud data and scoring metric analysis during the pre-conversion period on weekly calls to prepare client for transition and establish a risk mitigation strategy and level-set client expectations of anticipate fraud
- Acts as primary Risk Analyst post conversion for first 2-4 weeks prior to client being assigned a Risk Office Analyst
- Chargeback and Adjustments
- Excellent understand of the transition process landscape
- Analyse and document current (“As-Is”) process and/or data flows and value stream maps
Education
Southwestern University
2005 - 2010
Bachelor's Degree in Computer Science
Professional Skills
- Excellent communication skills – Influences and challenges effectively
- Competent technical skills (Microsoft Office PC skills, MS Project, Visio, Sharepoint)
- Priority setting skills to manage multiple tasks and deliver results in a fast-paced and changing environment LI-MK1
- Strong planning and organization skills, with ability to manage target deadlines
- Detail oriented with strong problem solving, analytical, presentation and communication skills
- Strong Oral; Written and presentation Skills
- Good interpersonal skills with an ability to build strong relationships with business and IS professionals
How to write Transition Analyst Resume
Transition Analyst role is responsible for travel, software, training, gis, auditing, security, architecture, planning, reporting, design.
To write great resume for transition analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Transition Analyst Resume
The section contact information is important in your transition analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Transition Analyst Resume
The section work experience is an essential part of your transition analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous transition analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular transition analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Transition Analyst resume experience can include:
- Strong analytical and organizational skills are a fundamental requirement of the role including
- Experience of working in IT Operations
- Proven analytical and systematic approach to problem solving
- Solid understanding of all aspects of systems development life cycle
- Good understanding the Service Design Package (SDP)
- Experience on creating contractual service schedules and negotiation with third parties
Education on a Transition Analyst Resume
Make sure to make education a priority on your transition analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your transition analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Transition Analyst Resume
When listing skills on your transition analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical transition analyst skills:
- Demonstrable experience of effectively influencing and challenging design decisions
- Solid experience of working in a software development or support function
- Analytical skills, able to report, trend and present data
- Delivery focussed - works effectively under pressure and meets deadlines
- Negotiating with senior management and colleagues within IT and the wider business with the proven ability to influence decisions
- Experience of working in a global organisation preferably spanning infrastructure, applications and/or operational environments
List of Typical Experience For a Transition Analyst Resume
1
Experience For Service Transition Analyst Resume
- Contacting customers for clarification and working with project teams
- Working to a set project timeline to back-fill clients transaction history into the
- Coordinate transition planning and support between project and system support teams across Investment IT
- Work with all key stakeholders including project team, support team, supplier and business partners
- Creates detailed diagrams and other documentation of changes to be incorporated in upcoming releases
2
Experience For Senior Transition Analyst Resume
- Designs, develops and executes training of the Release management process to ensure awareness of the process
- Previous administrator and the firm are both producing a NAV
- Capture and document future state (“To-Be”) process and/or data flows per business requirements
- Define the actions steps to transform processes from As-Is state TO To-Be state, determine key milestones and estimate timelines to deliver
- Creates and maintains related key documentation from the GR CoE Playbook to ensure sufficient transfer of knowledge such as data maps, process flow diagrams, KPIs (TAT and Quality), Service Level Agreements, Risk Assessments, Exceptions use cases, capacity calculation to ensure effective and sustainable transitions of work
- Responsible for ensuring only authorised versions of Configuration items (CI’s) are released to stakeholders during formal testing and no unauthorised CIs are released without suitable documentation
- Project manages the restructure of investment strategies; coordinate the on boarding and off boarding of wholesale client assets; manage the movement of assets onto and around the investment structure
3
Experience For IT Service Introduction & Transition Analyst Resume
- Ensure the effective development of transition plans, communicate with all stakeholders and monitor the execution of planned tasks to ensure a smooth delivery of transition objectives and an error-free outcome
- Collaborate with the Service Transition Manager and document transition processes and transition readiness criteria, and communicate the necessary internal controls to ensure adherence to the processes
- Support the management of all major service transitions by ensuring the necessary documentation is completed, by setting up and facilitating the necessary meetings
- Support change management activities as necessary to determine the readiness level of the impacted groups to the upcoming changes associated with service transitions and to ensure that change associated with service transitions is managed effectively
- Ensure transition governance in adherence to project and programme management methods established by the PMO, and to risk management methods established by the Information Security team
- Track, collect, and analyse service data as necessary to report progress of service transition and to provide recommendations for correcting / preventative actions
- Perform service transition risk and impact evaluations and take required actions
- Create service readiness documents (release and deployment plan, release schedule, operational service documentation, readiness risk plans, etc.) as necessary, and ensure stakeholder acceptance
- Manage third party providers as necessary, and ensure that project teams complete the necessary documentation in preparation for service transition
4
Experience For Ch-k Systems Engineering Production Transition Analyst Resume
- Visualize, articulate, and solve complex problems
- Use logic and available information to make decisions
- Identify and escalate project/transition risk
- Coordinate across various levels in the organization within multiple locations
- Premote exceptional client service
- Define application support requirements to determine operational support model
5
Experience For Lead Service Transition Analyst Resume
- Identify and coordinate process improvement initiatives within System & Platform Services
- Facilitate and support data governance initiatives to ensure a high quality of data accuracy within System & Platform Services
- Assist with client support to monitor and track critical system issues through resolution
- Validate all required information with applications and/or infrastructure engineering staff, tracks open issues, missing approvals and/or critical details needed for secure, stable and uninterrupted client service
- Maintain the Enterprise Change and Release Calendar
- Ensures all Request For Change (RFC's) are completed to department standards, have the data required to process, attachments, approvals, plans and timing/duration. Checks for coherency between all elements of the RFC documentation
- Return those RFC's that do not meet the criteria for additional work
6
Experience For Dispute & Risk Transition Analyst Resume
- Collaborate with and coach/educate users on the RFC process
- Collaborates with RFC submitter to ensure completeness when required and provides assistance where needed to ensure RFC's are complete
- Ensuring that at each month end during the parallel period that a full reconciliation is completed between the prior administrator and the in-house records and that any breaks are accounted for
- A working knowledge of ITIL and specifically Service Transition
- Knowledge of Testing practices (desirable)
- Knowledge of Application Basics (Data Flow, Basic Architecture Component Understanding)
7
Experience For Client Transition Analyst Resume
- Undertake analysis of reports generated and provide insightful observations and recommendations on key trends identified
- University graduate with English language fluency
- Application Support Knowledge (Service Mgmt, App Support)
- Compiles required documentation
- Service Transition Process
List of Typical Skills For a Transition Analyst Resume
1
Skills For Service Transition Analyst Resume
- Operational experience in delivering managed services within in multi-supplier operating model
- Excellent understanding of the transition process landscape
- Good working knowledge of Service Transition and ITIL framework
- Experience of the SIAM Operating Model
- Drive process re-engineering based on company priorities and stakeholders feedback
- A good understand of the ITIL Service Management framework with ideally ITIL foundation certificate
- Good knowledge of risk and control environment, able to understand how controls need embedded into processes
- AbInito, SQL Server, Oracle, MQ Experience
- Practical knowledge and experience of Service Design
2
Skills For Senior Transition Analyst Resume
- Has effective working relationships with IT management, business partners and project delivery teams
- Experienced in most areas of the solution Life-cycle (design/build/run)
- Project life cycle experience
- Previous Service Transition; Business Analyst & Project Management experience
- Business systems analysis and/or project management experience
- Business Change Management priorities and techniques
3
Skills For IT Service Introduction & Transition Analyst Resume
- Planning, scheduling and scoping of regular releases according to business requirements and maintaining stability of infrastructure
- Understanding of the transition process landscape
- Understanding of the processes that are part of the ITIL V3 Service Transition lifecycle
- Produce internal process documents and work instructions for reporting and project tracking processes
- Deliver Transition Projects in line with a Transition methodology (managing risk, governance, quality assurance, issue resolution, reporting)
- Proficient in understanding and application of ITIL and Change disciplines
- Knowledge of Investments including Front Office systems, equities, fixed interest, derivatives, etc
- Ensure appropriate engagement of stakeholders based on technical services leveraged by the solution / service being transitioned.
4
Skills For Ch-k Systems Engineering Production Transition Analyst Resume
- Manage the Go/No Go decisions and the underpinning Release Acceptance Criteria
- A thorough understanding of how information systems can impact business activities
- Expertise of transitioning a number of services into BAU support in a multi-sourced IT Supply Chain Model
- Techniques for managing Risk as applied to IT Service Management
- Presents a positive, professional, constructive image to all customers and suppliers alike, including very senior stakeholders
5
Skills For Lead Service Transition Analyst Resume
- Highly competent with Microsoft Excel and PowerPoint
- Qualified in ITIL Service Management Foundation
- ITIL V3 Service Operations Practitioner
- ITIL Service Transition certification
- Prince 2, PMBOK or MSP
- Prince 2 or equivalent project management certification
6
Skills For Dispute & Risk Transition Analyst Resume
- Lead, manage and own the delivery of Releases in line with the Release Management Processes
- Ensure adherence to the Release processes at all times
- Maintain Release plans for each owned Release and manage all tasks to successful completion
- Obtain sign off from the supply chain for all dates required to deliver each release
- Produce and maintain appropriate Release Acceptance Criteria with the input of all suppliers in the supply chain
- Establish and maintain relationships with all of the required key stakeholders across all Client Clusters and with stakeholders within the supply chain
- Review Release scope and confirm readiness for implementation
- Present to CABs to gain Change approval and obtain any additional approvals required
7
Skills For Client Transition Analyst Resume
- Understand and follow the Global Change Management Process for each release
- Interface with others to share technical knowledge and expertise and resolution of issues
- IT and support Business expertise with significant experience in a role where it was necessary to be able to prioritise a range of different tasks, managing own time while working to deadlines
- An understanding of the ITIL Service Management Life-cycle
- Knowledge of Service Transition; Project Management, IT governance
8
Skills For Immediate Opportunity Business Transition Analyst Resume
- Consistent attention to details
- ITIL Practitioner or ITIL Foundation
- Global delivery or transformation preferably in large scale infrastructure programs
- Proactively works with the towers to develop and suggest new and innovative ideas
- Work with stakeholders to identify and address weaknesses in the Application Delivery process, drive protection and stability of Service, deliver more Change through Release and reduce unplanned Change
- Review, produce, verify and act on management information (MI)
- Understands the needs and challenges of stakeholders involved in projects, and can negotiate satisfactory resolution to complex issues surrounding creation and implementation of technology solutions
- Working with peer group in the business, can identify customer satisfaction gaps through regular communication
9
Skills For Service Management Service Transition Analyst Executive Manila Resume
- Develop Transition Plan, Knowledge Transfer plan, hiring plan, ramp up plan and ensure smooth handover of the process to respective business stake holders
- Able to work with other Application Delivery leads to represent department to senior business stakeholders
- Able to lead presentation of solutions and options to the business, chair discussions and meetings, and construct clear document packs
- Understand the business requirements by scheduling meetings with various business stakeholders and ensure the requirements are accurately captured within transition discovery questionnaire
- Facilitate the completion of the transition related documents (Statement of Work, BCP document, Training manuals, standard operating procedures, KPI’s, SLA’s etc.)
- Excellent Microsoft Office skills (PowerPoint, Word, Excel and Outlook)
- Develop and maintain good working relationships at all levels and to manage the interface between customers and the delivery team
- The ability to multi-task and prioritize conflicting requirements
- Insurance domain / industry experience is an added advantage but not mandatory
10
Skills For Transition Analyst Resume
- Over 5 years’ experience in ITIL Service Management and co-ordination in a large organization
- Experience in transition and/or project management or related technical field
- Monitoring & Alerting Tool knowledge
- Liaising with the NAV team during the parallel period where both the
- Setting up appropriate project governance right from project initiation and ensure project reviews are conducted periodically
- Providing adhoc reports and information as required
- Ensure all IT applications request are raised in collaboration with the BSA or doing it by himself and follow up on the pending items through completion
- Conducts process design review and testing versus the MBPS Operating Standards
- Interface with all support functions (including HR, Corporate Support, Admin, Legal, IT) to facilitate a smooth transition
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