Travel Manager Resume Sample
Jerry Bechtelar
6940 Armstrong Shore,
Boston,
MA
+1 (555) 539 6239
Work Experience
Travel Manager
01/2018
-
PRESENT
Dallas, TX
- Oversight of the travel management company including all operational issues, SLA’s, management reporting systems, and adherence to policy
- Manages Travel Management Company (CWT) and on line booking tools on a global basis
- Oversees suppliers to ensure service level performance criteria are met, customer service issues resolved, VIP services delivered, and suppliers trained on CSC policies and procedures
- Implements Global Hotel and Car rental program strategy
- Develops and delivers colleague communications through newsletters, webinars, training and manages travel website content
- Develops and issues quarterly/monthly regional & business unit review and metrics
- Oversees the implementation of Travel policies and ensures compliance
- Works closely with all Global Travel team members to collaborate and implement service and cost savings initiatives that support organization’s goals
- Works collaboratively with Global Travel team members to deliver solutions
Corporate Travel Manager
06/2015
-
09/2017
San Francisco, CA
- Builds and maintains relationships with key supplier and stakeholders. Builds partnerships across the business
- Develop and administer local corporate travel policies ensuring compliance
- Evaluation of new technology applicable to travel management
- Manage online booking tools in each country and ensure compliance
- Create and provide internal training on relevant travel topics
- Benchmarking travel operation with comparable companies
- Team with the global travel manager to negotiate with travel vendors (airlines, hotels, car rentals, etc.)
Global Meetings & Travel Manager
07/2009
-
03/2015
Chicago, IL
- Statistical analysis and reporting of travel and entertainment expenditures
- Investigate and resolve travel complaints
- Evaluation/recommendation for Policy updates and ensure compliance to Sapiens’ travel policies
- Assist with traveler’s needs, bookings, concerns, issues and approvals
- Manage Sapiens’ travel agencies for booking travel for our employees
- People management – ability to handle small global teams across time zones
- Experience with on-line booking tools
- Experience in a global technology company – great advantage
- Knowledge of Microsoft Office products and especially Excel
Education
Baker University - Overland Park Campus
2004 - 2008
Bachelor's Degree in Business Administration
Professional Skills
- Strong communication and interpersonal skills, including the ability to build strong relationships and effectively influence at all levels of an organization
- Strong negotiation and vendor management skills and depth of experience managing agency partners as well as air, hotel and ground transportation vendors
- Database management skills including experience with TMC MIS reporting tools
- Strong management, marketing and analytical skills
- Excellent influencing skills and ability to “sell” benefits of policy compliance to internal stakeholders Results-oriented attitude
- Strong analytics, superior communications and presentation skills (including complete self-sufficiency in Excel, PowerPoint)
- Excellent analytical and program/project management skills with the ability to present data and information in a compelling manner to drive action
How to write Travel Manager Resume
Travel Manager role is responsible for interpersonal, microsoft, negotiation, business, analytical, travel, reporting, presentation, organization, database.
To write great resume for travel manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Travel Manager Resume
The section contact information is important in your travel manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Travel Manager Resume
The section work experience is an essential part of your travel manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous travel manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular travel manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Travel Manager resume experience can include:
- Command of soft skills (Customer Service) & sales skills
- Solid analytical and problem solving skills; proficient in Microsoft office products
- Strong analytical and project management skills utilizing collaboration and customer service
- Skill in assessing and prioritizing multiple tasks, projects, and demands
- Skill in grammar, spelling, sentence structure and effective business letter writing
- To be a 'people person' with networking and relationship-building skills
Education on a Travel Manager Resume
Make sure to make education a priority on your travel manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your travel manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Travel Manager Resume
When listing skills on your travel manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical travel manager skills:
- Demonstrate strengths in the areas of service and team skills, including evidence of ability to work independently and in close conjunction with others
- Manage multiple priorities and effectively handle concurrent demands to prioritize responsibilities and meet deadlines
- Proven track record of excellent negotiation skills
- Demonstrate strengths in the areas of service and team skills, including evidence of ability to work both independently and in close connection with others
- Skill in effectively managing and leading staff, and delegating tasks and authority
- Strong priority management and attention to detail, including ability to prioritize multiple assignments and deadlines accurately under pressure
List of Typical Experience For a Travel Manager Resume
1
Experience For Corporate Travel Manager Resume
- Exceptional written, interpersonal and communication skills (oral and written) with strong ability to draft policies
- Proven negotiation skills with suppliers (hotel, air, car rental, vendor, etc.)
- Excellent oral and written communication skills in English, Finnish and Swedish is an advantage
- Command skills and ability to earn the trust of our internal customers, stakeholders and staff
- Strong negotiation, influencing and conflict management/resolution experience
2
Experience For Global Travel Manager Resume
- Consistently improve technology and processes by increasing the effectiveness of suppliers, internal customers, and travel and expense systems
- Aid in building a strong internal and external profile for the Travel Team of News UK
- Travel Technology/ Travel Agency experience required
- Manage the direct relationship with Concur, administer configuration and understand user navigation experiences with online booking tool
- Strong leadership, ability to comfortably work and communicate with senior leaders and influence at all levels of the organization
- Experience in a customer service facing role
- Experience with Sabre GDS
- Experience as a travel agent or consultant
- Excellent team player and networker, yet an independent worker with a vision to build up this role
3
Experience For Global Meetings & Travel Manager Resume
- Relevant work experience in a travel department or travel agency
- Good computer knowledge (MS-Office, Travel Software)
- Global travel management experience in a corporate setting
- Sets goals and priorities and assigns tasks and projects accordingly
- Manage the direct relationship, administer configuration and understand user navigational experiences with Concur
- Overseeing the Travel Office, including training, monitoring staff productivity levels, and assigning and directing workflow
- Optimizing processes within the travel department such as online booking tools, automated travel requests, hotel portal, billing processes etc
- Assisting departmental leadership in completing various seasonal tasks
4
Experience For Assistant Business Travel Manager Resume
- Ensuring compliance with internal policies, agency rules and regulations, and generally accepted accounting principles
- Providing Management with relevant and timely data on our travel volumes and costs (and suggest cost saving opportunities)
- Engaging personality and team culture fit
- Working knowledge of MS Office and GDS solutions
- Understanding of global perspective and how different countries and cultures function
- Overseeing external travel agencies worldwide
5
Experience For Incentive Travel Manager Resume
- Administering the TRS system
- Administering the travel card program for university
- Ensuring written documentation is up-to-date on internal policies and procedures; and
- Driving continuous improvement and cost optimisation of our Corporate travel programs
- Addressing and responding to employees’ enquiries and complaints regarding office management issues (e.g. stationery, travel arrangements, etc.)
- Developing and implementing administrative systems, such as record management, travel management, taxi management, etc.
- Developing a business plan for the growth and development of our Corporate Travel business-
- Driving enhancements in the support, assets and tools we offer our agents and customers-
- Gaining further insight into Travel Operations
6
Experience For Administrative & Travel Manager Resume
- Developing comprehensive, analytic reports, based on service performance metrics and market intelligence, across a diverse international group
- Sharing critical expertise and knowledge to support goals and objectives
- Leveraging knowledge of travel service platforms, operations performance metrics and other business travel operations work streams
- Providing guidance in the assessment of goals and strategies in order to optimize individual operations and service delivery
- Owning responsibility for the financial success of the US travel programs
- Manage and drive meeting technology by interacting with corporate and line of business event teams and suppliers
- Proficiency in creating instructional materials, web-based training, classroom materials, user guides FAQs, and manuals is desired
7
Experience For On Site Travel Manager Resume
- Passion for and track record of creative thinking and delivering results
- Ensure compliance in all aspects of travel policy and procedures, identifying and reporting cases of violation / non-compliance
- Meet the ticketing security standards of the CTDRA
- Action junkie who thrives on getting things done on time and to a high standard
- A team player who is comfortable collaborating with peers, managers, and internal customers
- Has an understanding of hotel and shuttle contract verbiage
8
Experience For Corporate Card & Travel Manager Resume
- Self-motivation and problem-solving ability
- Provide regular and detailed communication on progress against performance targets including customer service level agreements
- Assume responsibility for service consistency across the region and for continuous improvement driving the change agenda from strategy to actions
- Lead, inspire, energise, motivate and focus a team of Agency Sales Execs to ensure all revenue and KPIs are met for agency advertising sales
- Directly manage and develop existing top tier agency contacts and maintain relationships with other key personnel
- Lead a weekly “Leads & New Business” meeting for pitches, ideas and new agency proposals for the team to take on. Manage and track all follow up
- Maintain close relationships with editorial and ensure relevant contextual advertising opportunities are maximised by the team
- Closely monitor changes to organizational hierarchy or reporting structures
9
Experience For Connected Travel Manager Resume
- Participate and/or drive relevant sourcing and category management as directed by the global category management
- Diligence in ensuring that high quality service is provided
- Work in a global team, ensuring global guidelines are followed and implemented locally
- Process coordination, development, support and reporting
- Travel Policy & Guideline compliance controlling and maintenance with policy owner (HR)
10
Experience For Travel Manager Junior Resume
- Travel Safety issues handling in co-operation with Group Safety organization (OHS)
- Supplier contract negotiations and performance management together with Group Sourcing
- Periodical Travel Management reporting to key stakeholders
- Cost and other reporting
- Ensure the viability of the travel department’s profit center by acting as both the travel manager, and the travel consultant
- Produce and compile accurate travel reports, detail travel expenses and to be able to establish cost cutting measures
- Develop and maintain accurate training documentation, SOP’s, FAQ’s and functional specification documents
List of Typical Skills For a Travel Manager Resume
1
Skills For Corporate Travel Manager Resume
- Excellent written/verbal skills, strong business presentation skills and technical skills
- Demonstrate experience in strategic planning and analytics to create innovative solutions to business challenges with strong change management skills
- Strong analytical and project management skills with demonstrated ability to prioritize track and deliver results with detailed focus on accuracy
- Excellent written/oral communication, interpersonal and decision-making skills
- Proven ability to effectively manage supplier relationships
- Strong analytical and inter-personal skills
- Customer driven and strong social skills – partner with individuals across an international organization with tact and cultural sensitivity
- Good computer skills and internet applications in order to search for the best possible deals
2
Skills For Global Travel Manager Resume
- Proven people management and personnel development skills
- Extraordinary communications capability across all levels of the organization, as well as strong interpersonal skills
- Interface / engage with clients and suppliers via strong written, oral, and presentation skills
- Strong time management skills and professionalism
- Prior experience handling travel reimbursement processing in a high-volume AP department
- Prior experience using the Mason TRS system personnel
3
Skills For Global Meetings & Travel Manager Resume
- Effective negotiator (airline, car rental and hotel contracting experience)
- Proficient technical skills covering all Microsoft office products
- Proficient with Microsoft programs including Advanced excel skills
- Exceptional written, interpersonal and communication skills (oral and written)
- Command skills and ability to earn the trust of our internal customers, stakeholders, and staff
- Strong international and domestic travel knowledge, with complex itinerary experience
- Commitment to quality, adaptability, change management, self-motivation and teamwork skills required
4
Skills For Assistant Business Travel Manager Resume
- 10+ business experience in Travel categories; global experience in the U.S. and Germany is required
- Experience as a Travel Consultant or Travel Manager (min 2 years experience)
- Previous experience with Global Corporate travel management experience
- Providing global employees with seamless and best in class travel experience
- Skill in working independently, making decisions and maintaining confidentiality
- Skill in writing guidelines and being able to communicate these to staff in multiple formats to adjust to any learning style
5
Skills For Incentive Travel Manager Resume
- Demonstrate an instinct for taking proactive approach to identifying new business opportunities and creating commercial strategies
- Skill in multi-tasking and working within deadlines to complete projects and assignments
- Detail-oriented with the ability to manage multiple tasks and changing priorities while delivering results on short deadlines
- Experience in cost controlling and budgeting
- Demonstrated success in problem solving and finding appropriate solutions
- Experience of leading and motivating a team
- Flexibility in responding to fast changing team’s needs and priorities
- Experience in negotiating and closing high-value complex agreements.-
6
Skills For Administrative & Travel Manager Resume
- Experience forecasting and tracking revenue goals
- Strong understand of sourcing tools (Lanyon/Cvent)
- Skill in dealing with distressed customers
- Skill in performance measurement and tracking
- Proven commitment to providing excellence in customer service delivery
7
Skills For On Site Travel Manager Resume
- A strong passion for the entertainment and sporting industries is highly desirable
- Experience working with large market and/or global travel programs
- Experience working with international companies and exposure to multicultural environments
- Experience securing visas for international travelers
- Proven success in contributing to the improvement of travel processes and documentation
- To be a "people person" who values the importance of developing strong relationships
8
Skills For Corporate Card & Travel Manager Resume
- Provide oversight for transformation projects managed and delivered by the TMC in support of achieving key business priorities
- Experience in Travel Expense and Travel Online Booking Tools
- Global travel management experience working in a mid-large, global organization
- Previous experience in business travel, understanding of travel data and overall processes
- Previous experience managing corporate travel on a national and international level required
- Proven track record of delivering results within a commercial travel/agency environment
- Experience of implementing SBT in his/her previous organization along with the integration of Travel Portal with Finance as well Accounts
- Experience with corporate travel management and expense reporting
9
Skills For Connected Travel Manager Resume
- Experience in banking/insurance or travel industry management
- Travel and sourcing management experience
- Previous experience managing a regional or global travel program
- Strong knowledge around travel industry, agencies, vendor operations and source selections
- Strong analytics - Able to analyze and report on data trends, and make recommendations at the leadership level
- Previous experience in managing and travel business in Taiwan
10
Skills For Travel Manager Junior Resume
- Good analysis and logical thinking ability
- Develop and maintain strong working relationships with suppliers
- Develop reports to measure effectiveness of corporate travel programs, evaluate travel costs, monitor traveler behavior, and analyze savings opportunities
- Good communication and management abilities
- Maintain strong communication with team members
- Sabre GDS experience - desirable
- Strong ability to analyze travel-related data and provide recommendations for efficiencies, savings, and program improvements
- Experience booking domestic and international travel for individual travelers up to large groups with tight turnaround times
- Experience with ospitality systems like Opera and Micros
List of Typical Responsibilities For a Travel Manager Resume
1
Responsibilities For Corporate Travel Manager Resume
- Strong and demonstrated project management and multi-disciplinary experience in travel related function
- Effectively influence, driving innovation and working well under pressure
- Strategic thinking, superb time management, judgment, and problem solving skills
- Proven experience as an Administrative or office manager in international environment
- Execute against strategic plans and demonstrated high-level of achievement in prior roles
- Process improvement experience, financial management experience
- Significant experience in corporate travel management with specific in depth experience in United Kingdom and other EMEA travel program operations
2
Responsibilities For Global Travel Manager Resume
- Provide an outstanding Customer Experience and achieve set performance targets utilising Stage & Screen's product range
- Domestic and International Travel Consulting experience
- Versatility, flexibility, and ability to work within constantly changing priorities with enthusiasm
- Management experience in both small and large corporate environments
- An analytical mind with strong business acumen
- Proven sales track record of 7+ years in a global, B2B multi-channel sales leadership role
- Related experience, which includes project management
- Proven ability to think strategically and determine the impact of decisions on the business
- Experience with online travel and expense management tools, specifically Concur Travel
3
Responsibilities For Global Meetings & Travel Manager Resume
- Experience with Concur Travel and Expense system
- Extensive experience with a wide variety of complex travel rules and regulations that apply to local, state and federal law; and
- Capacity to build strong relationships with colleagues and management across all business sections
- Vendor / Contract negotiation experience
- Multi-task and prioritize under deadline-driven environment
- Demonstrated ability to develop and maintain high-trust relationships and form teams
- Extensive corporate travel management, procurement and operations experience
- Global integration and project management experience
4
Responsibilities For Assistant Business Travel Manager Resume
- Fluently in English, strong preference for additional languages such as Spanish & Portuguese
- Strong command in English, both spoken and written
- Collaborating with the Head of B2B Marketing to develop and deliver improved sales and marketing assets-
- Driving the planning, scheduling and delivery of process improvements
- Managing the Concur Travel site, driving online adoption through training and workshops
- Leading the strategic positioning of the business to attract more corporate travel partners to join us-
5
Responsibilities For Incentive Travel Manager Resume
- Managing existing global travel tools: Travel and Transport Business Travel and Concur
- Developing metrics, oversee management reporting, and develop strategy for the program
- Managing travel policy communication, clarification on enquiries, compliance and reporting
- Working in a diverse professional team
- Working within cross-functional teams
- Managing multiple events at the same time
- Dealing with multiple levels of management up to the C-Suite
- Negotiating rates with hotels for competitive rates
6
Responsibilities For Administrative & Travel Manager Resume
- Partnering with emergency preparedness vendors to ensure employee safety at all times
- Working with stakeholders and event organizers to arrange group bookings for large company events
- Managing cross-functional, global relationships to ensure policy, process, and systems are aligned to meet the needs of the programs
- Servicing clients within the Taiwan region for their travel needs both online and offline
- Assisting on short and long- term travel strategy development and implementation in collaboration with Financial Management
- Understanding of digital business models
7
Responsibilities For On Site Travel Manager Resume
- Selling online and in-paper display and classified advertising to media agencies
- Understanding and application of travel MIS information and reporting systems
- Managing the day to day operations of the Travel Program in key markets in the region (such as the largest market in the United Kingdom specifically)
- Working Knowledge of MS office and Various GDS / Portals
- Responsible for all activities relating to selecting, contracting and implementing corporate travel agency services
- Conduct training with employees assuring travelers have the most current information regarding processes, policies, and latest updates to online booking tool
- Organize and participate in preparation of management information deliverables including recurring and ad-hoc reporting requirements for stakeholders
8
Responsibilities For Corporate Card & Travel Manager Resume
- On-going reporting and analytics to manage program and dash boarding for senior level exposure
- Knowledge in analyzing and evaluating complex topics and issues and making recommendations for improvement or solution
- Create and process MIS reports including interpreting data and trending
- Oversight of the travel management company; including all operational issues, SLA’s, management reporting systems, and adherence to policy
- Provide active oversight of the suppliers including key operational issues, SLA’s, management reporting
- Oversight of the travel management company(ies) including all operational issues, SLA’s, management reporting systems and adherence to policy
- Track and analyze program progress and create relevant reporting and dashboards for actionable decision-making by company leaders
- Manage corporate credit cards and vendor payments, including vendor onboarding process
- Coordinate the development and enhancement of global reporting tools for management and business units, monitoring travel spend, and employee policy compliance
9
Responsibilities For Connected Travel Manager Resume
- Support management by providing monthly and adhoc reporting, cost/benefit analysis, and offer suggestions to address trends and reduce expense for business
- Expertise in travel technology functions including online booking tools
- Directly responsible for the Individual Travel’s top line performance with focus on meeting and exceeding revenue budget targets
- Thrive in a fast-paced environment and comfortable being accountable for decision making
- Proficiency with business travel-related technology including online booking tools (e.g., Concur) and mobile applications
- Manage workflow including ‘backing up' colleagues work when out of the office or as required
- An understanding of IATA fares and ticketing
10
Responsibilities For Travel Manager Junior Resume
- Proficient with MS Office Products including Word, Excel, PowerPoint
- Manage supplier relationships, including partner management, negotiation and contract management
- Perform the full day-to-day administrative functions for applications supporting the Corporate Travel and T&E programs (Concur, Concur Travel, etc.)
- Maintain client profiles, ensuring special requests and reward program information (such as frequent flyer, driver, and hotel preferences) are always included
- Provide training and address issues related to the overall SpaceX Travel Program
- Manage end to end travel management for Pan India liaising between Travel Management Company (TMC) and local stakeholders
- Establish relationships with direct travel vendors including but not limited to airlines, hotel, car rental, ground transportation and TMC
- Identification of all operational issues, SLA's compliance and adherence to policies and subsequent problem solving with the area in scope
- Work with HR departments globally to develop and maintain New Traveler onboarding process
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